793 Ivr Jobs - Page 4

Job Family : Coding OP (India) Travel Required : None Clearance Required : None What will you do: Analyzing patient information and accurately converting it into medical codes. Ensuring coding accuracy to avoid billing denials. Validating documentation to support E/M (Evaluation and Management) codes based on medical decision-making or time. Maintaining current coding knowledge and credentials is also part of the role Extensive knowledge of ICD-10-CM , CPT , and HCPCS Level II coding principles and guidelines. Familiarity with reimbursement systems, federal, state, and payor-specific regulations and policies related to coding and billing. What you will need: Minimum requirement of 2 years ex...

We are seeking a Mid-level AWS Lex Developer with hands-on experience in building skill bots and Python development skills. The role involves designing, developing, and maintaining intelligent bots using AWS Lex and integrating them with backend systems via Python-based Lambda functions. The ideal candidate will have a solid understanding of bot design, NLU concepts, and conversation flow orchestration, along with the ability to collaborate with business stakeholders, solution architects, and QA teams for end-to-end bot delivery. We offer a remote work opportunity. Responsibilities: Develop and maintain AWS Lex (V1/V2) skill bots for chat and voice channels. Implement intents, slots, utteran...

We are seeking a Mid-level AWS Lex Developer with hands-on experience in building skill bots and Python development skills. The role involves designing, developing, and maintaining intelligent bots using AWS Lex and integrating them with backend systems via Python-based Lambda functions. The ideal candidate will have a solid understanding of bot design, NLU concepts, and conversation flow orchestration, along with the ability to collaborate with business stakeholders, solution architects, and QA teams for end-to-end bot delivery. We offer a remote work opportunity. Responsibilities: Develop and maintain AWS Lex (V1/V2) skill bots for chat and voice channels. Implement intents, slots, utteran...

We are seeking a Mid-level AWS Lex Developer with hands-on experience in building skill bots and Python development skills. The role involves designing, developing, and maintaining intelligent bots using AWS Lex and integrating them with backend systems via Python-based Lambda functions. The ideal candidate will have a solid understanding of bot design, NLU concepts, and conversation flow orchestration, along with the ability to collaborate with business stakeholders, solution architects, and QA teams for end-to-end bot delivery. We offer a remote work opportunity. Responsibilities: Develop and maintain AWS Lex (V1/V2) skill bots for chat and voice channels. Implement intents, slots, utteran...

We are seeking a Mid-level AWS Lex Developer with hands-on experience in building skill bots and Python development skills. The role involves designing, developing, and maintaining intelligent bots using AWS Lex and integrating them with backend systems via Python-based Lambda functions. The ideal candidate will have a solid understanding of bot design, NLU concepts, and conversation flow orchestration, along with the ability to collaborate with business stakeholders, solution architects, and QA teams for end-to-end bot delivery. We offer a remote work opportunity. Responsibilities: Develop and maintain AWS Lex (V1/V2) skill bots for chat and voice channels. Implement intents, slots, utteran...

Description: As a GenAI Developer, you will be at the forefront of cutting-edge product development, leveraging large language models (LLMs) to create innovative solutions. Your expertise will be essential in integrating advanced AI technologies into various applications, enhancing user interactions, and driving business outcomes Customer experience, and mining critical insights from Big-Data Qualifications: Hands on with LLMs (In previous projects) and worked on product development using LLMs Experience with Chat, IVR, Customer service will be plus Need experience with FastAPI/Django/Flask etc. Handson experience with Vector Database & Graph DB (Pinecone, Milvus, Neo4j) and ability to creat...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education We are seeking an experienced Senior NICE CXone Migration & Transformation Specialist with 12+ years of experience to lead and deliver end-t...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Genesys Contact Center QM Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary :We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, architect...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Cloud Contact Center Implementation Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education RoleGenesys Cloud CX Migration & Transformation SMEJob Summary :We are seeking a highly experienced Contact Center Transformation SME with ...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an Assistant Manager QA Automation with 8-10 years of experience in automation testing for Contact Center solutions. The idea...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an experienced Testing Manager QA Automation with 12+ years of experience in leading automation testing teams for Contact Cent...

About The Role The SONG Practice | Google Specialist Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice SONG I Areas of Work Service Google CCAI, Solution and Platform Design | Level Manager / Senior Manager | Location Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp5 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collab...

About The Role Project Role Solution Architect Project Role Description Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills Genesys Cloud CX Good to have skills Solution Architecture Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking an experienced Genesys Cloud CX Lead with good exposure on Design and Architecture to lead the support, design, architecture, ...

Application Development Associate Advisor Position Overview This role provides intermediate professional input to complex Application Development assignments/projects. They devise and modify procedures to solve highly complex problems considering computer equipment capacity and limitations, operating time, and the form of desired results. In this role, you can expect to design, code, test and debug within programs. This position may perform systems analysis functions and support and provide direction to more junior professionals. This role has high levels of autonomy, only requiring expert level technical support from others. Utilizes in-depth professional knowledge and acumen to develop mod...

You have experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment. - Hands-on experience building Bots using Google DF Platform and integrating with Genesys PureCloud or any IVR system. - Experience using Google DF and REST API for building the Bots. - Working experience in Google dialog workflows for interaction and routing. - Development experience in Java, node.js would be must for Integration. - Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS. - Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage. - Experience in DevOps deploym...

Huge openings for Coders and Auditors in Chennai, Mumbai, Hyderabad, Bangalore, Coimbatore and Trichy. Work from Office ( NO OPENING FOR FRESHER or other field experience ). Need minimum 1year experience in Medical coding. Details: E and M IP OP Coder, Auditor & SME - Certified. VERY URGENT (Only Work from office) Surgery Coder and QA - Certified and Non-certified. VERY URGENT (Work from office) (SDS, GI Surgery, General Surgery, General Surgery also) IPDRG Coder & Auditor - Certified. VERY URGENT (Only Work from office) Anesthesia Coder & Auditor - Certified. VERY URGENT (Only Work from office) Home Health Coder & Auditor - Certified and Non-Certified. VERY URGENT (Work from Home) IVR Coder...

Greetings from NTT DATA, In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. Following strict coding guidelines within established productivity standards. Attending meetings and in-se...

Greetings from NTT DATA, In these roles, you will be responsible for: Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-9 coding guidelines. Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. Following strict coding guidelines within established productivity standards. Attending meetings and in-se...

Dear Candidate! Greetings from TCS !!! Role: Nice InContact Developer Location: Chennai/Bangalore/Kolkata Experience Range: 4 to 10 Years Job Description: experience in working on Nice InContact Cloud solution, in Depth Knowledge in In-Contact cloud solutions. Knowledge of designing and development of strategies & IVR coding through In-Contact Studio, BAU support, knowledge in Java for IVR call flow coding and migration. Ability to work on creating and writing APIs and good knowledge in writing SQL Scripts Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools Design and Development of IVR call flow using NICE In-Contact, Expertise in reso...

As a Marketing Tech Lead, your role involves leveraging your 3 to 5 years of experience in Mumbai to contribute effectively to the team. You should have a solid understanding of various marketing fundamentals such as organic social, SEO, paid social, SEM, lead gen, CRM, web analytics, drip/remarketing, chatbots, AdSense, affiliate, IVR, etc. Additionally, you should be well-versed in metrics like CPC, ROAS, Engagement rate, etc. Key Responsibilities: - Automate Internal Processes: Design, build, and maintain automations using platforms like Google Sheets, Zoho Creator, Airtable, Make.com, Zapier, and Google Apps Script to streamline workflows across teams. - Reporting Automation: Develop end...

As a Senior Project Lead at our company, you will be responsible for managing day-to-day operations, handling customer inquiries efficiently, and ensuring the team's performance meets business objectives. Your qualifications and experience should include a Bachelor's degree or equivalent work experience and a minimum of 8 years of team management experience. Additionally, you should have expertise in ticketing tools, IVR, call routing, and knowledge management. Key Responsibilities: - Manage team operations to address customer inquiries and issues promptly. - Develop and implement processes to handle customer inquiries effectively. - Evaluate and implement ticketing tools, IVR, call routing,...

Role Overview: As a Linux Support Engineer at Voxbay, you will be responsible for maintaining, troubleshooting, and administering Voxbay's Linux servers and Asterisk platform. Your role will involve assisting with software and hardware installations, monitoring system performance, and providing support to the heading support team. This is a full-time on-site position located in Kochi. Key Responsibilities: - Maintain, troubleshoot, and administer Voxbay's Linux servers and Asterisk platform - Assist with software and hardware installations - Monitor system performance - Provide support to the heading support team Qualifications Required: - Bachelor's degree in Computer Science, Information T...

As a Testing Engineer at Wipro, you will be responsible for performing functional, integration, regression, and UAT Testing for Genesys Cloud Contact Center solutions. Your key responsibilities will include: - Validating and testing routing strategies, call flows, IVR, Chatbots, and Digital channels within Genesys Cloud. - Working with Genesys cloud admin console to configure, test, and troubleshoot Contact center features. - Supporting test planning, test case design, test data creation, and execution. - Identifying, documenting, and tracking defects using tools like JIRA / ALM. - Collaborating with developers, business analysts, and administrators to ensure defects are resolved and reteste...