1056 Ivr Jobs - Page 4

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 15 year of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cloud...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Voice Engineer with 3 to 5 years of experience in Asterisk, Kamailio, SIP, WebRTC, and VoiceXML, along with strong scripting skills in Java. The ideal candidate will be responsible for designing, deploying, and maintaining real-time communication systems, ...

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools ...

About The Role Project Role : Quality Engineering Architect (Test Arch Project Role Description : Develop end-to-end testing architectures using new and innovative testing products and solutions. Provide technical leadership and strategic direction in quality engineering. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel ...

We are looking for a Senior AWS Lex Developer with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints. The role involves close collaboration with business stakeholders, solution architects, and development teams to transform business use cases into intelligent conversational experiences using AWS Lex, Lambda, and related AWS services. Responsibilities Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels. Conduct requirement gathering se...

We are looking for a Senior AWS Lex Developer with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints. The role involves close collaboration with business stakeholders, solution architects, and development teams to transform business use cases into intelligent conversational experiences using AWS Lex, Lambda, and related AWS services. Responsibilities Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels. Conduct requirement gathering se...

We are looking for a Senior AWS Lex Developer with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints. The role involves close collaboration with business stakeholders, solution architects, and development teams to transform business use cases into intelligent conversational experiences using AWS Lex, Lambda, and related AWS services. Responsibilities Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels. Conduct requirement gathering se...

Job Description About Us: As a Fortune 50 company with more than 400 ,000 team members worldwide, Target is an iconic brand and one of Americas leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and youll build relationships by being authentic and respectful. Tech Overview: Every time a guest enters a Target store or browses Target.com , they experience the impact of Target s investments in technology and innovation. We re the techn...

Senior Contact Center Solution Engineer Bangalore/Remote Job Description Experience in 5+ Years. Strong experience with Webex Contact Center (WxCC), including architecture, APIs, and features. Proficiency in designing and developing IVR applications using Cisco UCCE, CVP, and VXML. SQL Server Administration and Development Expertise in Dialog flow CX for building conversational AI solutions. Strong knowledge of reporting tools like Cisco Analyzer for WxCC, CUIC, and Google Analytics. Proficiency in at least one programming language (Python, Java, C#, Node.js). Experience with cloud platforms (AWS, Azure, GCP) and cloud integration technologies. Familiarity with voice and speech technologies ...

About Us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of Americas leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and youll build relationships by being authentic and respectful. Target Tech Overview: Every time a guest enters a Target store or browses Target.com , they experience the impact of Target s investments in technology and innovation. We re the technologists be...

Job Description About Us: As a Fortune 50 company with more than 400 ,000 team members worldwide, Target is an iconic brand and one of Americas leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and youll build relationships by being authentic and respectful. Target Tech Overview: Every time a guest enters a Target store or browses Target.com, they experience the impact of Target s investments in technology and innovation. We re the...

Job Title: Java Developer (IVR & Genesys Experience Preferred) Location: CHN / PUN / HYD / BLR Experience: 4+ Years Availability: Immediate Joiners Role Overview: We are seeking a skilled Java Developer with strong expertise in Java, Spring Framework, and Web Services . Experience in IVR development and Genesys Cloud will be considered an added advantage. Key Responsibilities: Design, develop, and maintain applications using Java , Spring , and Web Services . Collaborate with cross-functional teams to deliver high-quality solutions. Work on IVR development and integrate with Genesys Cloud (if experienced). Troubleshoot and optimize application performance. Ensure adherence to coding standard...

Job Title: Genesys Expert Location: CHN / PUN / HYD / BLR Employment Type: Full-time Availability: Immediate Joiners Role Overview: We are seeking an experienced Genesys Expert with strong expertise in Genesys Engage to join our team. The ideal candidate will have hands-on experience in configuring, troubleshooting, and integrating Genesys solutions for both On-Premise and Cloud environments . Key Responsibilities: Configure and troubleshoot Genesys software and hardware components . Implement and manage Genesys Engage integrations with other platforms. Develop and maintain IVR applications , routing strategies, and scripts. Perform call flow debugging , log analysis, and issue resolution. E...

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement 7+ years of software development experience, with at least 3 years in Dialogflow ES/CX. Strong programming experience in Python (Flask/FastAPI...

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement 7+ years of software development experience, with at least 3 years in Dialogflow ES/CX. Strong programming experience in Python (Flask/FastAPI...

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement 7+ years of software development experience, with at least 3 years in Dialogflow ES/CX. Strong programming experience in Python (Flask/FastAPI...

Required Skills: Good knowledge of Contact Center Domain preferably 4+ years. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool Hands-on knowledge on automating IVR flows using Cyara Automation tool. Good knowledge of SQL queries Good knowledge of Genesys cloud, Genesys reports and dashboards Good functional understanding and testing knowledge of Salesforce Agent desktop Good communication skills. Good knowledge of Database Testing.

Job title: IVR Testing Experience Range:4- 12 Years Job Location: Kolkata/Delhi/Bangalore/Chennai Job Description: IVR Testing (Interactive Voice Response) Call Flow Validation Test IVR menus, prompts, and routing logic for accuracy and user experience. Functional & Regression Testing Validate DTMF inputs, speech recognition, and fallback mechanisms. Integration Testing Ensure IVR works with backend systems like CRM, ticketing, and telephony platforms. Load & Stress Testing Simulate high call volumes to check IVR performance and stability. Reporting & Defect Tracking Document test results, identify issues, and collaborate with developers for fixes. HR - Talent Acquisition Group Let's connect...

So, what s the role all about This AI Business Consultant position within the NiCE - AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. This role involves working with multiple broad groups within NiCE ...

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning ServicesMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationAs an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and...

So, what’s the role all about? This AI Business Consultant position within the NiCE – AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of AI solutions. The ideal candidate will bring a strong mix of solution consulting and operations experience, positioning them to lead customers through digital transformations. As a seasoned consultant in a technology company like NiCE, you must possess a unique blend of business acumen, subject matter expertise, and technical savvy to deliver significant business impact via our software solutions. This role involves working with multiple broad groups within NiCE...

Greetings from Ienergizer.. *Hiring Alert * Contact- HR Sharandeep Kaur at 9266364422 Position: Dialer Executive Experience Reqd: 2 Years + Shifts: Rotational (Night Included) Key Skills Required:- 1. Technical & Troubleshooting experience in Voice Platform like Aspect (ALM, UIP, PRI), Altitude, Genesys etc. 2. Good Knowledge of writing & Understanding MSSQL Queries. 3. Good Understanding of SIP/ PRI. Salary Upto 40K Thanks & Regards Hiring Team Ienergizer Noida Sec 60

About The Role Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills Adobe Experience Platform (AEP), AEM migration experience Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring t...

The Corporate Support Administrator is responsible for administering and maintaining enterprise collaboration platforms, user identity systems, and endpoint environments to ensure seamless internal IT operations. This role combines technical administration of systems such as Active Directory, Okta, Office 365, Google Workspace, SharePoint, and Genesys with hands-on desktop support for corporate end users. The candidate will serve as a cross-functional link between Infrastructure, Security, and Application Support teams. Candidate must be ready to work in EST Hours (1700 to 0300 IST). Key Responsibilities 1. Identity & Access Management Manage and maintain Active Directory accounts, security ...

Digital Marketing Manager Company: Riyoadvertising Location: Mumbai, India Job Type: Full-Time Job Description Riyoadvertising is seeking an experienced Digital Marketing Manager to lead our cross-channel marketing initiatives and drive engagement, education, and motivation of our target audiences. This role requires expertise in strategic marketing, campaign management, and performance analysis across digital and offline channels. Key Responsibilities Deploy and manage end-to-end marketing campaigns from planning through execution. Experiment with paid acquisition channels to optimize lead generation and performance. Build and maintain strategic relationships with industry partners, agencie...