372 Ivr Jobs - Page 4

Any graduation 2 to 4 years of Years of experience in accounts receivable follow-up / denial management for US healthcare customers Proficient computer skills. Excellent communication skills, both verbal and written Strong people skills & Outstanding organizational skills Ability to maintain the confidentiality of information Willingness to work continuously in night shifts Key Responsibilities: Perform pre-call analysis and check status by calling the payer or using IVR or web portal services Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference Record aftercall actions and perform post call analysis for the claim follow-up Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on clients systems, interpret explanation of benefits received etc prior to making the call. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments Prepare, review, and transmit claims using AR software, including electronic and paper claim processing Review patient bills for accuracy and completeness and obtain any missing information

The individual will be involved in the following critical activities: Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs Design and implement test strategy and develop estimates. Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing) Work closely with onshore and offshore testers to ensure testing deliverables are met Follow standard QA methodologies to ensure the delivery of quality products. Log and report defects and escalate issues Work to meet project schedules, timelines and deadlines. Experience with Test Management tool s (a plus) Support business users in UAT activities for all major and minor releases. Support once a month weekend production validation for all major releases Strong attention to detail Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile The ideal experience and critical competencies for the role include the following: Bachelor s degree in Computer Science or a related technical field 7+ years of experience in software testing or related fields. 3 + years of hand on Quality Assurance experience with a key role in building and enhancing a QA function. 2- 5 years of experience designing, implementing, and supporting cloud contact center solution including call center routing, IVR design and integrations. Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems. Experience supporting NICE CXOne platform , agent flow script, and data capture utilizing Incontact Studio Strong understanding of Call Flows Experience with Integration and Regression testing Experience and knowledge of Agile test management process and methodologies Experience with product development and testing life cycles including test approach and test case reviews. Experience creating and maintaining test suites and cases in Azure Dev O ps Test Plans. Experience in Test Automation using Selenium and /or other related tools. Familiar ity with web app/SAAS / Paas software development , Azure Cloud computing sol utions and working knowledge of any Relational Database and DB Queries Professional experience with software lifecycle management / Azure DevOps in a fast-paced software environment The applicant must also have: D efect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report . Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.) Background Check Required By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member s performance objectives as outlined by the Team Member s immediate Leadership Team Member. Roles and Responsibilities: Perform pre-call analysis and check status by calling the payer or using IVR or web portal services. Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference. Record after-call actions and perform post call analysis for the claim follow-up. Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact. Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on clients systems, interpret explanation of benefits received etc prior to making the call. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments. Prepare, review, and transmit claims using AR software, including electronic and paper claim processing. Review patient bills for accuracy and completeness and obtain any missing information. Required Expertise & Qualification: 12th Pass/Graduate in any discipline 8 months - 5 years of Years of experience in accounts receivable follow-up / denial management for US healthcare customers. Proficient computer skills. Excellent communication skills, both verbal and written. Strong people skills & Outstanding organizational skills. Ability to maintain the confidentiality of information. Willingness to work continuously in night shifts PHYSICAL DEMANDS: Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines. A job description is only intended as a guideline and is only part of the Team Member s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Must-Have Experience 2+ years of practical Genesys Cloud development (not just support/configuration) Expert in Genesys Cloud Architect for flow design and building IVR/chatbots Proven CRM integrations (Salesforce, Dynamics, Oracle, etc.) with real-time data sync Strong coding skills in JavaScript/Node.js, REST APIs, JSON, and serverless tools like AWS Lambda Experience with IVR technologies (DTMF, NLU, ASR, routing logic) Familiar with DevOps, Git-based CICD, and automated deployments Soft skills: problem-solving, communication, stakeholder engagement. Nice-to-Have Certifications: Genesys Cloud Certified Professional/Architect. Experience with Genesys WFM, QM, and chatbots (e.g., Kore.ai, Cognigy) Familiarity with telephony protocols (SIP) and infrastructure (AWS/Azure). Qualifications Summary Experience: 2+ years hands-on Genesys Cloud dev, including Architect flows and CRM integrations Tech Skills: JS/Node.js, REST APIs, Lambdas, Data Actions, IVR/NLU Certifications: Genesys Cloud Certified Professional/Architect (preferred) Soft Skills: Communication, ownership, multi-team collaboration

Role & responsibilities WE ARE HIRING MEDICAL CODERS & QA PROFESSIONALS CODER LEVEL (Min 2 Years Exp): Surgery Coder Hyderabad, Chennai, Noida, Bangalore – Up to 60K • ENM Multispecialty – Chennai – Up to 10 LPA • ENM Denial – Chennai – Up to 10 LPA • Radiology – Chennai – Up to 10 LPA • ENM Coder – Chennai, Bangalore – Up to 50K QA LEVEL (Min 4 Years Exp): Surgery QA – Hyderabad, Chennai, Bangalore – Up to 70K • ENM QA – Bangalore, Chennai – Up to 60K Certification : CPC / CCS / CIC / COC – Any One Mandatory Relieving Letter : Mandatory Notice Period : Immediate to 30 Days (Preferred: Immediate Joiners) Work Mode : Work From Office Only Interested Candidates Contact HR Sujitha – 8297250813 Preferred candidate profile

Assist in integration with Voicemail, IVR, Contact Centers, Fax servers, Microsoft Teams, or SBCs (e.g., AudioCodes, Oracle). Must have exp in contact center troubleshooting. Troubleshoot Avaya telephony systems CM, SM, AES, SBC, EPM, and Messaging.

Exciting Career Opportunity at CorroHealth! We are currently hiring experienced and certified IVR Medical Coders to join our dynamic team across multiple locations. Position IVR Medical Coder Work Location NCR, Bangalore, Chennai, Hyderabad Mode: Work from Office Notice Period Immediate Joiners Preferred Notice Period Accepted: Up to 1 Month Eligibility Criteria Certification: Only CIRC Certification is mandatory Other Certification not eligible Experience: Prior experience in IVR medical coding is highly desirable Why Join Us? Competitive salary Best in the industry Opportunity to work with a leading healthcare solutions provider Collaborative and growth-oriented work environment Contact HR: Name: Vinitha Phone: +91 91500 46898 Email: vinitha.panneer@corrohealth.com

Required Skills and Qualifications: ————————- 6–9 years of hands-on experience in Java development (Core Java, Spring preferred). Minimum 2 years of experience in VXML development. Solid understanding of IVR systems and call flow logic. Experience working in Agile Scrum teams and using tools like JIRA or Azure DevOps. Familiarity with CI/CD tools like Jenkins, Git, Maven, etc. Proficient in UNIX/Linux commands for log monitoring and troubleshooting. Exposure to or experience in the banking/financial domain. Strong problem-solving skills and ability to work independently. Excellent verbal and written communication skills. Preferred Qualifications: ————————————— Experience with Nuance, Genesys, or other IVR platforms. Familiarity with Splunk for log analysis. Understanding of cloud platforms (AWS, Azure) is a plus.

About Us Endpoint is an interactive response technology (IRT) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia. Position Overview The Senior Business Solutions Architect is responsible for the creation and management of the requirements and technical documentation for IRT projects. Senior Business Solutions Architects work closely with the client, Project Managers, and technical teams to ensure that each system is built and updated to meet the needs of the protocol. Responsibilities Collaborate with clients to define and document initial system requirements and enhancements needed for major changes to existing builds Act as subject matter expert on client clinical study protocol for studies with moderate to high complexity Author specifications for IRT, randomization and kit lists, and interfaces Build effective partnerships with other internal teams to move project through all phases of the development process. Support UAT setup and execution Understand the functional business process across the entire organization. Participate in and/or lead training and mentoring efforts of project team members in areas of identified expertise. Leads internal initiatives and projects that enhance delivery capability. Continuous learning on company platform and offerings as they evolve Education Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement. Experience 3-5 years experience in a software business analyst role, with a proven ability to understand technical concepts and learn very quickly. 2-4 years experience in the life science industry Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms required. Familiarity using SQL a plus Skills Strong attention to detail and quality-focus Strong customer service orientation Excellent organizational and time management skills Good communication skills Excellent organizational skills Strong interpersonal skills with the ability to work effectively with a wide variety of professionals Solid written communication, including the ability to effectively document technical information Able to work on multiple assignments with limited supervision,

About Company: Agilysys Technologies is a leading provider of innovative technology solutions, committed to transforming the way businesses operate through our state-of-the-art software and services. Our focus on customer satisfaction, coupled with a drive for excellence, positions us at the forefront of technological advancements in the industry. Job Summary: We are seeking a talented and motivated AI Developer to join our dynamic team. In this role, you will leverage advanced AI technologies, including Azure Open AI, Copilot Studio, Power Automate, Azure ML, and Cognitive Services, to develop and implement intelligent solutions that enhance business processes and drive operational efficiency. If you are passionate about artificial intelligence and have the required skill set, we invite you to apply and help us shape the future of technology at Agilysys Technologies. Key Responsibilities: Design, develop, and implement AI solutions using Azure Open AI and other relevant tools to meet business requirements. Collaborate with cross-functional teams to identify opportunities for leveraging AI and automation to improve existing processes. Utilize Copilot Studio and Power Automate to develop automated workflows that enhance productivity and efficiency. Employ Azure ML to build, train, and deploy machine learning models that solve complex business problems. Integrate and utilize Cognitive Services to enhance applications with capabilities such as natural language processing, image recognition, and predictive analytics. Conduct testing and validation of AI models and applications to ensure accuracy and performance. Monitor and analyze system performance, making necessary adjustments to optimize solutions and address any issues. Stay up-to-date with the latest advancements in AI technologies and propose innovative solutions to enhance our offerings. Required Skills : 8+ years in software engineering, including 3+ years in AI/ML and bot development. Experience delivering enterprise-grade chatbot/AI platforms integrated with backend services. Strong system design and architecture skills, especially for distributed and event-driven systems. Excellent communication, leadership, and stakeholder management abilities. Python, LLMs ( Azure OpenAI, Anthropic), PyTorch, Hugging Face Prompt Engineering, Vector Search, Retrieval-Augmented Generation Microsoft Bot Framework/LangChain / Rasa OAuth2, Middleware, Webhooks, Channel Integrations (Teams, WhatsApp, Web, IVR) Node.js, Java Spring Boot, .NET Core Azure/AWS, Docker, Kubernetes AI,GEN AI,Azure AI,Python

So, what s the role all about The Software Architect is responsible for providing technical leadership across development teams in one functional area. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, durability, serviceability and supportability in mind. They also act as a key evangelist for the organization. How will you make an impact Work with product management team to define new architectural requirements Ensure strong collaboration between other development teams, Product Management and Quality Assurance Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure Communicate architecture in an effective and professional manner Drive technical decisions, solve tough problems, and coordinate multiple project execution Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards Monitoring the quality of code that is delivered through reviews and other processes Foster strong teamwork environment and create passion and energy within the team Be an active participant in the development leadership team ensuring corporate success Represents self and department with professionalism and competence Follow the company Code of Ethics and inContact policies and procedures at all times Have you got what it takes BS in Computer Science, or equivalent work experience 12+ years of software development experience Experience with developing large enterprise-scale application in AWS Full-stack experience with PHP, ReactJS, SQL/NoSQL and readiness to work with teams using other technology stacks like Java / . Net Strong quality orientation Expertise in designing application using relational and/or non-relational databases Working Knowledge of CI/CD Experience with micro-service design. Experience architecting systems for performance and scalability. Experience in product development Excellent problem-solving abilities. Excellent decision-making skills Working Knowledge of design patterns. Working Knowledge of Agile development processes Strong communication skills Domain knowledge of CCaaS (Routing, IVR workflows, Digital channels, Workforce engagement) Must possess strong organizational and time management skills What s in it for you Join an ever-growing, market disrupting, global company where the teams - comprised of 6 of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! Requisition ID: 7856 Reporting into: Director Role Type: Senior Specialist Software Architect About NiCE

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Chennai on July 12 & 13 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED/Radiology/IVR/Anesthesia- Medical Coding Job Location : Chennai, Bangalore, Salem,Trichy, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : July 12 & 13 at 11:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, Tower-3 Special Module, Chennai One IT Park SEZ, Pallavaram to Thoraipakkam 200 Feet Road, Thoraipakkam, Chennai - 600 097 Important Note : Please mention my name, Kalaiyarasi HR as Reference, at the top of your resume. Contact Information: Kalaiyarasir- 9566406546(Available on WhatsApp) kalaiyarasi.r@veehealthtek.com Regards Kalaiyarasi - HRD Vee HealthTek

Roles and Responsibilities : Design, implement, and maintain contact center solutions using Cisco Voice technology to meet business requirements. Troubleshoot complex issues related to IVR systems, Asterisk platforms, and Nuance-based applications. Collaborate with cross-functional teams to identify areas for process improvement and optimize contact center operations. Provide technical guidance on best practices for call routing, queuing, and reporting within the contact center environment. Job Requirements : 7-13 years of experience in IT Services & Consulting industry with expertise in Contact Centers/IVR/Asterisk/Nuance technologies. Strong understanding of Cisco Voice products including IP phones, switches, routers etc. . Experience working with various CRM software such as Salesforce or similar tools.

IVR Testing, Selenium, API, Cyara Automation

Req ID: 330251 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IVR Tester to join our team in Chennai, Tamil N du (IN-TN), India (IN). Sr Automation tester

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, youll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. 10034 As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. 3+ years of experience in cloud architecture and implementation Bachelors degree in Computer Science, Engineering, related field, or equivalent experience 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. 3+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management 2+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databases AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred Experience with automation and scripting (e.g., Terraform, Python) Knowledge of security and compliance standards (e.g., HIPAA, GDPR) Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, youll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. 10034 As an experienced technology professional, you will be responsible for: Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs Providing technical guidance and troubleshooting support throughout project delivery Collaborating with stakeholders to gather requirements and propose effective migration strategies Acting as a trusted advisor to customers on industry trends and emerging technologies Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. 5+ years of experience in cloud architecture and implementation Bachelors degree in Computer Science, Engineering, related field, or equivalent experience 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment 3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9) AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred Experience with automation and scripting (e.g., Terraform, Python) Knowledge of security and compliance standards (e.g., HIPAA, GDPR) Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Roles and Responsibilities Design, develop, test, and deploy IVR solutions using Genesys WFM, Avaya ACD, and Avaya OD platforms. Collaborate with cross-functional teams to identify business requirements and design IVR workflows that meet customer needs. Develop custom scripts using Python programming language to automate IVR processes. Troubleshoot issues related to IVR systems and resolve them efficiently. Ensure compliance with industry standards and best practices for call center operations.

We are seeking a hybrid Business Analyst / Developer with expertise in IVR (Interactive Voice Response) and Voice User Interface (VUI) design to support both enhancement of existing IVRs and the creation of new ones. The role requires strong analytical and technical skills to develop conversational flows, with a preference for candidates familiar with AI/CoPilot tools to help automate parts of the VUI creation process. High-level JD is as follows: 1. IVR/VUI Design Experience Proven experience in designing intuitive, user-centric IVR and Voice User Interfaces, including mapping call flows and defining user prompts. 2. Hybrid BA/Developer Capability – Ability to gather requirements, translate them into functional designs, and implement or prototype solutions within IVR platforms. 3. AI/Automation Tool Exposure – Familiarity with AI tools such as GitHub CoPilot, conversational AI platforms, or similar solutions used to accelerate voice interface design and development. 4. IVR Platform Knowledge – Hands-on experience with Cisco IVR (CVP, ICM/UCCE/UCCX) or similar contact center technologies. 5. Excellent Communication & Documentation – Strong ability to communicate with stakeholders, document VUI/IVR logic clearly, and work cross-functionally across business and tech teams. Thank you!

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging). Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies. Strategy Development: Experience developing and deploying strategies in Genesys. Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions. Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs. Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling. Working experience on Major Genesys and NICE platform upgrades. Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions. Experience with Genesys products (PureCloud, Pure Engage, Pure Connect). Experience with call recording platforms (NICE, Genesys IR). Experience with Genesys Cloud APIs, SDKs and development tools. Knowledge on Genesys Cloud security features. Proficiency with programming languages (Java, Python, JavaScript). Roles & Responsibilities: Strong and confident knowledge in Contact Center network topology. Coordinate with other tech partners like Avaya, network partners and product vendors. Knowledge in Siebel CRM Application Integration. Familiar with Agile methodologies and related process. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies. Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies. Strategy Development: Experience developing and deploying strategies in Genesys. Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs. Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling. Excellent problem-solving skills. Role & responsibilities Preferred candidate profile

Level L3 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 30000-35000 Qualification Graduation Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past How do you handle performance evaluations and provide constructive feedback to team members What strategies do you use to motivate and engage your team, especially during peak times or challenging projects How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs) Can you provide an example of a time when you had to resolve a conflict within your teamHow did you handle it What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA) Can you describe a particularly challenging technical issue you helped resolveWhat was the issue and what steps did you take to solve it How do you stay updated with the latest trends and technologies in IT service management What is your approach to ensuring your team follows best practices in cybersecurity and data protection How do you ensure your team provides excellent customer service, even under high-pressure situations Can you give an example of a time when you had to handle a difficult or dissatisfied customerHow did you resolve the situation What methods do you use to monitor and improve the quality of service provided by your team How do you communicate complex technical issues to non-technical stakeholders or end-users How do you approach troubleshooting and resolving recurring issues reported by end-users Can you explain a process you have implemented that improved the efficiency of the service desk What is your process for prioritizing incidents and service requests How do you ensure that your team members are continuously developing their skills and knowledge Can you describe a training program or initiative you ve implemented to improve your team s performance How do you handle onboarding new service desk team members What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk Can you provide an example of how you used data and metrics to improve service desk performance A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders A team member consistently fails to meet performance expectations. How would you address this issue You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team What is your vision for the service desk, and how do you plan to achieve it How do you ensure the service desk aligns with the overall goals and strategy of the organization Can you describe a time when you had to drive a significant change or improvement in your service deskWhat was your approach and the result

Walk-In Interview for Experienced Medical Coders at Vee Healthtek, Chennai on July 12 & 13 Experience : 1 to 7 Years experience on medical coding Specialty : IP DRG/Surgery/EM/ED/Radiology/IVR/Anesthesia- Medical Coding Job Location : Chennai, Bangalore, Salem,Trichy, Hyderabad & Pune - Work From Office Designation : Medical Coder/Sr Coder/QA/GC/TC AAPC Certification is Must Interview Schedule : July 12 & 13 at 11:00 TO 1PM Interview Venue: Vee Healthtek Pvt Ltd, Tower-3 Special Module, Chennai One IT Park SEZ, Pallavaram to Thoraipakkam 200 Feet Road, Thoraipakkam, Chennai - 600 097 Important Note : Please mention my name, Ramesh HR as Reference, at the top of your resume. Contact Information: Ramesh- 9443238706(Available on WhatsApp) ramesh.m@veehealthtek.com Regards Ramesh - HRD Vee HealthTek

Hi Jobseeker, We are hiring Network Voice Admin. Location- Hyderabad Interview Mode- Virtual Experience- 3yrs to5yrs Notice Period- only immediate to 30days Below I have mentioned the JD Voice administrator We are seeking an experienced Enterprise Voice Administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure and Cisco Webex Contact Center. Skills: 3-5 years of experience in administering Enterprise Voice solutions and their underlying voice protocols. Experience on MS Teams Phone System with Ribbon Session Border Controllers for Direct Routing. Experience on Cloud Contact Center technologies preferably Cisco Webex Contact Center. Knowledge/experience on administration of Cisco Unified Communication infrastructure such as Call Managers, Unity Connection, Voice gateways & Cisco Expressways. Experience working with Service providers on different issues related to ISDN PRIs and SIP Trunks. Knowledge of IP, TCP, UDP and network routing protocols in support of voice connectivity. Working experience with voice applications such as E911, speech attendants, interactive voice response (IVR), and call accounting. Experience or knowledge on Incident, Request, Change and Problem management processes. Experience in scripting/programming language like Python, PowerShell would be an added advantage. Certifications: MS-700, Managing Microsoft Teams MS-720, Microsoft Teams Voice Engineer. Cisco Voice Certifications would be an added advantage. Job Responsibilities: 1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems 2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomms employees worldwide 3) Answer incoming customer phone calls and e-mail while providing superior customer service 4) Responsible for the ownership of incident creation, resolution and closure 5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests 6) Actively listen to each customer s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution 7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue 8) Utilize basic networking functions and support for e-mail clients is essential 1) Good verbal and written communications skills 2) Must be able to enunciate clearly over the telephone 3) Must be able to interpret a customers needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities 4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment 5) 7/365 availability is required. 24x7 shift model 6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking 7) Requires experience with two or more of the following: Windows based OSs and basics of UNIX or Linux operating system" "1) Bachelor s degree required 2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment 3) Customer service, technical training and/or industry standard certifications preferred 4) Contact Center experience will be a plus" Bachelors / Masters degree in any stream

Network Voice Admin at N Consulting Ltd | Jobs at N Consulting Ltd 4 LPA To 10 LPA Hi Jobseeker, We are hiring Network Voice Admin. Location- Hyderabad Interview Mode- Virtual Experience- 3yrs to5yrs Notice Period- only immediate to 30days Below I have mentioned the JD Voice administrator We are seeking an experienced Enterprise Voice Administrator to join our team. The successful candidate will be responsible for the administration and maintenance of our Global Network Voice Infrastructure. This includes managing our MS Teams Phone System, Cisco Unified Communication Manager Infrastructure and Cisco Webex Contact Center. Skills: 3-5 years of experience in administering Enterprise Voice solutions and their underlying voice protocols. Experience on MS Teams Phone System with Ribbon Session Border Controllers for Direct Routing. Experience on Cloud Contact Center technologies preferably Cisco Webex Contact Center. Knowledge/experience on administration of Cisco Unified Communication infrastructure such as Call Managers, Unity Connection, Voice gateways & Cisco Expressways. Experience working with Service providers on different issues related to ISDN PRIs and SIP Trunks. Knowledge of IP, TCP, UDP and network routing protocols in support of voice connectivity. Working experience with voice applications such as E911, speech attendants, interactive voice response (IVR), and call accounting. Experience or knowledge on Incident, Request, Change and Problem management processes. Experience in scripting/programming language like Python, PowerShell would be an added advantage. Certifications: MS-700, Managing Microsoft Teams MS-720, Microsoft Teams Voice Engineer. Cisco Voice Certifications would be an added advantage. Job Responsibilities: 1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems 2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomms employees worldwide 3) Answer incoming customer phone calls and e-mail while providing superior customer service 4) Responsible for the ownership of incident creation, resolution and closure 5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests 6) Actively listen to each customer s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution 7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue 8) Utilize basic networking functions and support for e-mail clients is essential 1) Good verbal and written communications skills 2) Must be able to enunciate clearly over the telephone 3) Must be able to interpret a customers needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities 4) Minimum of two years practical experience in the computing industry and corporate service-desk computing environment 5) 7/365 availability is required. 24x7 shift model 6) Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking 7) Requires experience with two or more of the following: Windows based OSs and basics of UNIX or Linux operating system" "1) Bachelor s degree required 2) Minimum 2 years of help-desk support experience with computer hardware, software, and networks preferred and preferrably in Service Desk environment 3) Customer service, technical training and/or industry standard certifications preferred 4) Contact Center experience will be a plus" Bachelors / Masters degree in any stream

Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coder with minimum 0.8Years of experience into Medical Coding. Basic Requirements: Experience: 0.8 Years to 5 Years Specialties :Radiology Salary: Best in Industry Shift: Day Location: Chennai Work Mode: WFH/WFO Key Responsibilities: Accurately assign ICD-9-CM, CPT, and HCPCS Level II codes for a full range of radiology services, including Nuclear Medicine, CT, MRI, Ultrasound, X-ray, and Interventional Radiology procedures. Review and interpret radiology reports and supporting documentation to ensure correct code assignment and compliance with federal coding guidelines. Apply coding edits based on NCCI guidelines and follow CMS regulations and payer-specific requirements. Maintain compliance with HIPAA regulations and protect patient confidentiality at all times. Collaborate with radiologists, billing teams, and compliance departments to resolve coding discrepancies or documentation deficiencies. Meet or exceed established accuracy and productivity benchmarks. Stay current with updates to coding standards, payer policies, and regulatory guidelines. Strong knowledge of human anatomy, physiology, and medical terminology. Interested candidate contact or share your updated resume to MALINI HR 9003239650 / 8925808598 [Whatsapp] Regards MALINI HR 90032 39650