793 Ivr Jobs - Page 3

;Overview ;- SCRCPCPC certification - Preferred3+ years of coding experience min.Specialty worked: Surgery and IVR Mandatory (Must be dealt with complex level IVR coding, cardiovascular surgery and General surgery)Good communication, flexibility reliability ;Qualifications: ;Life science/Paramedical DegreeCPC/CPMAComputer skill sets ;Experience:4 years to 12 years experience in medical coding IVR and General surgeryAuditing and denial management experience (Optional) ;Communication: ;Strong written (documentation) and oral communication skills ;Working Hours:40 hours per week as Full time employeeShift time: 08:00AM TO 05:00PM ISTWeekends OffTraining from office - Mandatory ;Telecommuter/Int...

;OverviewCPC certification. ;Overall 3+ years of coding experienceSpecialty worked: Outpatient surgeryAPC Facility coding is an added advantageGood communication, flexibility reliability ;Qualifications:Life science/Paramedical DegreeCPC/CPMAComputer skill sets ;Experience:Overall 3+ years experience in Multi-specialty surgery coding including IVR, General surgeryAuditing and denial management experience (Optional) ;Communication: ;Strong written (documentation) and oral communication skills ;Working Hours:40 hours per week as Full time employeeShift time: 08:00AM TO 05:00PM ISTWeekends OffTraining from office - Mandatory ;Telecommuter/Internet requirements, if applicable:High Speed internet...

Requirements :(LAM-B2)Life science/Paramedical DegreeCPC ; ; ;10 - 13 year of CodingSpecialty worked: IVR Mandatory (Must be dealt with complex level IVR coding, cardio vascular surgery and General surgery5+ years of coding experience3+Years of Team lead role in Quality team is preferable2+ Years AM roleCPMA certification is added advantage Training from office - MandatoryResponsibilities and Essential Functions:Must be a subject matter expertTeam handling skill setInventory management and planningMotivate and guide team to achieve production and quality goal setFollow project related protocols ;and instructionsHandling team clarificationTo be proactive in handling team issuesProblem solving...

Date: Oct 16, 2025 Location: Bengaluru Designation: Manager Entity: Deloitte Touche Tohmatsu India LLP Y our potential, unleashed. India s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The Team Deloitte s Technology & Transformation practice can help you uncover and unlock the value buried d...

Job Description: 4 years of experience with CXone (NICE inContact) experience 4+ or more years of CXone Studio scripting CRM integration experience IVR and ACD development experience Experience mentoring other and helping with onboarding Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process. Experience working both test and development/production environments Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus Ability to work independently Certifications such as Core and Core+ Certified / NICE Certified Implementation Engineer (...

We are looking for a skilled professional with 4 to 6 years of experience in IVR/Dialog Workflow to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in this field and be able to work effectively in a fast-paced environment. Roles and Responsibility Design, develop, and implement IVR/Dialog workflows to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IVR/Dialog workflows. Troubleshoot and resolve issues related to IVR/Dialog workflows. Ensure compliance with industry standards and best practices. Participate in code reviews and contr...

Responsibilities: Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agents experiences Partner with internal teams to define and implement solutions that improve support experiences Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code. Qualification: 3+ years IVR Speech Recognition experience The ability to design callflows from requirements documentation and workshops Expert knowledge of 1 or more IVR development e...

About The Role Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills Adobe Experience Platform (AEP), AEM migration experience Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring t...

Skill - Google Dialog Flow Exp - 3 yrs to 12 yrs Location - Kochi Interview Mode: Face to Face Drive Date : 1st-Nov-25 Post reviewing the profiles, selected candidate will receive a mail confirmation for F2F Role & responsibilities Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system Experience using Google DF and REST API for building the Bots Working Experience in Google dialog workflows for interaction and routing Development experience in Java, node.js would be must for Integration Experience in integrating to Core platfo...

Skill - Google Dialog Flow Exp - 3 yrs to 12 yrs Location - Kochi Interview Mode: Face to Face Drive Date : 1st-Nov-25 Post reviewing the profiles, selected candidate will receive a mail confirmation for F2F Role & responsibilities Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system Experience using Google DF and REST API for building the Bots Working Experience in Google dialog workflows for interaction and routing Development experience in Java, node.js would be must for Integration Experience in integrating to Core platfo...

Greetings from Corro Health!!! Hiring: IVR Coders (2+ Years Experience) Locations: Chennai | Coimbatore | Hyderabad | Bengaluru | Noida Are you an experienced IVR Coder looking for your next opportunity? Join our dynamic team and contribute to cutting-edge healthcare coding solutions. Role: IVR Coder Experience: Minimum 2+ years Employment Type: Full-time Mode: WFH Only applicable for Immediate Joiners Requirements: 2+ years of hands-on experience in IVR coding Certification in medical coding (CPC/CCS / CIC/ COC/ CIRCC preferred) Strong understanding of coding guidelines and payer-specific requirements Good communication and analytical skills How to Apply: Send your resume to Vinitha.panneer...

Hello, Greetings from Innova Solutions! Job Openings for the below role @ Innova Solutions for Hyderabad & Chennai offices Senior Contact Center Engineer Job Criteria :- Experience Range : 4 to 9 years Key Skills : Genesys ; SIP OR VoIP ; IVR OR ACD OR CTI OR call routing ; CRM OR Salesforce OR MS Dynamics ; Python OR JavaScript OR SQL ; troubleshooting OR L2 support OR L3 support ; networking OR LAN OR WAN OR VPN OR QoS . Notice Period : Immediate joiners or with one month notice period. Job Location : Hyderabad & Chennai Detailed job description given below please go through the JD to understand requirement. If requirement is matching to your profile share your updated resume on the below ...

NOW HIRING CERTIFIED MEDICAL CODERS OPEN POSITIONS E&M Specialty E&M Denials Mumbai | Up to 8 LPA E&M IP / OP Mumbai, Chennai Emergency Department (ED) ED Infusion Coimbatore ED Blend (Profee & Facility) Mumbai | Up to 8 LPA Lab & Pathology Lab / Path QA Coimbatore Surgery Coding Surgery Denials – Mumbai | Up to 8 LPA Surgery IVR QA – Mumbai | Up to 8 LPA Surgery OB-GYN – Mumbai | Up to 8 LPA Surgery (Neuro / Cardio) – Chennai | Other Specialties Urgent Care – Hyderabad Eligibility Criteria Minimum 1 year relevant experience Certified Coders only (CPC / CCS / CRC or equivalent) Immediate joiners preferred Strong analytical & coding accuracy Contact: HR Leena – 9030360584

" Us Healthcare,Testing,Manual Testing,Genesys ","description":" Role Overview We are seeking a Genesys Cloud IVR QA Tester who will ensure the quality, functionality, and performance of our Genesys Cloud IVR applications. The ideal candidate is detail-oriented, analytical, and passionate about improving user experience through systematic and thorough testing. Key Responsibilities Design, develop, and execute comprehensive test plans and test cases for Genesys Cloud IVR applications. Conduct functional, regression, usability, performance, and security testing across Genesys Cloud deployments. Identify, log, and track software defects using a defect management system with clear reproduction s...

Creation of functional requirements based on business/client/end user needs Experience in technical writing Experience working on large/complex projects Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and/or contact center practices/procedures IVR knowledge of call flows, automation, self service IVR, Complex ACD testing (both speech and DTMF) Automation testing using Cyara or similar tools Smoke testing, System integration testing, regression testing Creation of Visio call flows, both detailed and high level based off User interface documentation

Role - CCaas PM and BA Level Manager , Skills and Expertise - Act as a trusted advisor in understanding and analysing clients business and technology problem / vision, conduct current state assessment with stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artifacts and provide meaningful insights / recommendations for future state design. CCaaS PM and BA Hands-on experience capturing business requirements for contact center migrations (Amazon Connect, Genesys, NICE, Five9). Knowledge of contact center operations, KPIs, SLAs, and compliance needs in insurance. Familiar with IVR/IVA and core telephony including WFM, KM, Quality, Reporting analytics, Ag...

About the Job Were looking for a Senior Real Time Analyst will be responsible for real time management in support of operations monitoring, analyzing, call routing, operational reporting, minimizing impacting issues, communicating, and making changes that positively affect the real-time and command center performance.The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Senior Real Time Analyst, You Will Monitor client enterprise service KPIs (service level) and staff performance across all vendors throughout the day Intraday Management Facilitate daily syncs with clients/vendors to ...

About The Role Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills He/She/They OR, the incumbent will have 18+ y...

we're looking for a Technical Product Manager (TPM) to lead the strategy, development, and delivery of customer service solutions within our SaaS platform. you'll collaborate closely with engineering, design, and customer success teams to build products that empower enterprises to deliver exceptional customer experiences through automation, analytics, and seamless integrations. Key Responsibilities Define and own the product roadmap for core customer service and support modules (eg, ticketing, workflow automation, chat/voice integrations, and AI-based support tools). Translate product vision and customer needs into detailed technical requirements, user stories, and acceptance criteria . Coll...

Full stack development (frontend, backend, and database) on client-facing systems as we'll as any related services Identify new technologies or processes that can better the solutions we provide to our clients Collaborate with other FactSet teams to source and surface data within our applications Work closely with other team members to establish and promote best development practices What we're Looking For B.Tech/B.E or M.Tech/M.E or MCA in Computer Science or related field 5+ years of relevant industry experience Strong communication, organization, and interpersonal skills Strong problem-solving and analytical skills Self-motivated and able to work both independently or with a group Desire ...

Key Responsibilities: Lead and manage technical implementation and product configuration for Contact Center solutions. Work closely with clients to understand business requirements and translate them into technical solutions. Integrate the product with customer systems using RESTful APIs, Webhooks, and third-party applications . Develop and maintain workflow automation, routing logic, and reporting dashboards within the platform. Collaborate with Product, Engineering, and Support teams to troubleshoot, resolve, and optimize client implementations. Provide technical documentation, knowledge transfer, and user training to ensure smooth onboarding. Support post-implementation activities includi...

The position is based in Chennai and requires a professional who is passionate about facilitating language access in various contexts including medical, legal, and customer service settings. Fluency in TAMIL and English, with excellent verbal and written communication skills in both languages. In-depth understanding of cultural nuances and idiomatic expressions in TAMIL. Strong listening and comprehension skills to accurately interpret conversations. Ability to remain neutral and objective while interpreting. Experience in interpreting in medical, legal, or customer service environments is a plus. Professional demeanor with strong customer service skills. Punctuality and reliability in atten...

Own the responsibility for the implementation of Acqueon products into our customers ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customer s environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As a Platform Engineer you will need . Understanding of omni channel communication technologie...

We are seeking a purposeful professional to support Amazon Connect, enterprise voice services and provide project management expertise. This role combines deep technical expertise with strategic project leadership to deliver measurable business outcomes, enhancing customer experience, reducing operational costs, and accelerating transformation. What you will do Amazon Connect Designing and optimizing Amazon Connect environments to improve customer engagement and operational efficiency. Skilled in developing intelligent contact flows and integrating systems to drive first-call resolution and increase customer satisfaction. Proficient in monitoring and enhancing system performance to ensure hi...

We are seeking an experienced Senior Business Analyst to join our team within a Contact Centre Infrastructure. The role will focus on delivering end-to-end IVR solutions across global markets. The role requires strong analytical and communication skills with the ability to translate business requirements into technical solutions. The ideal candidate will have experience of payments. Responsibilities: Work closely with business to understand business ideas/requirements. Document IT solutions into functional and technical specifications including call flows, functional specifications, database configuration. Identify and work with all IT teams including architects, designers, developers and te...