372 Ivr Jobs - Page 3

Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: Job Responsibilities: Conduct and review global accounts payable (AP) month-end close activities, including accruals Perform monthly and quarterly account reconciliation according to Qualcomm Policies Prepare Quarterly Reporting Schedules (QRS) to support 10-Q/10-K filings Oversee disbursement activities specifically India, including 3rd party payments and T&E Apply strong financial analysis skills for variance analysis of payable liability accounts Identify trends, variances, and provide actionable insight to leadership Provide ad hoc reports to HQ, local controllership team and other finance functions Recommend process improvements to enhance efficiencies and reduce manual activities Support audit activities by providing timely and appropriate data in line with company policies Ensure compliance with Sarbanes-Oxley and internal control requirements Expertise in journal entries and P2P accounting flows in Oracle Good knowledge of Oracle Financials (R12) and SAP Lead the team, guide and coach them as needed Efficient Stakeholder Management Qualifications/Requirements: CPA/CMA with 8+ years of experience in AP processes and financial analysis Experience in a multi-GAAP environment and shared service center Well versed with India nuances related to TDS, GST and Foreign payments Excellent written and verbal fluency in English Ability to learn/understand processes quickly and adhere to them accurately Has good fundamental organization and prioritization skills Flexible approach with a strong team spirit Effective interpersonal and communication skills and highly professional style Comfortable delivering against quantitative and qualitative performance metrics Good eye for detail Proficient IT skills including Excel, Alteryx, Visio, Tableau Minimum Qualifications: Bachelor's degree. 6+ years of Finance, Accounting, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Masters = one year, Doctorate = two years) of work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Miratech as a trusted partner seeks a CCAI BOT Developer to join our team remotely. This project focuses on developing and implementing advanced conversational AI solutions using the Google CCAI Bot framework. Scrum teams, including IVR and chatbot developers, collaborate to build intelligent voice bots and chatbots that enhance customer interactions in contact centers. The project integrates NLP, NLU, and machine learning technologies with backend systems, databases, and APIs to create scalable, high-performance solutions. It utilizes CI/CD pipelines, agile methodologies, and enterprise-scale technologies like Google Dialogflow, Genesys, and Nuance Mix Tools. Developers also work with REST-based microservices and automated testing to ensure reliability and continuous improvement of the chatbot ecosystem. Responsibilities: Design, develop, and deploy chatbots and voicebots using leading Conversational AI platforms such as Microsoft Bot Framework and Google Dialogflow. Write clean, efficient, and maintainable code following industry best practices and standards. Develop custom components and tools to enhance chatbot functionality, performance, and user experience. Collaborate with cross-functional teams, including developers, designers, and stakeholders, to align chatbot solutions with project goals and user needs. Utilize NLP and ML techniques, including TTS, STT, and SSML, to enable intelligent and context-aware chatbot interactions. Integrate chatbot systems with backend infrastructure, databases, and APIs to ensure seamless data flow and interaction. Troubleshoot and resolve technical issues by analyzing logs, debugging code, and implementing continuous improvements. Stay updated with emerging trends and advancements in chatbot development, AI, and Conversational UI technologies. 3+ years of experience with the Google CCAI Bot framework, Dialogflow ES/CX, and Conversational AI technologies, including NLP, NLU, and ML. 3+ years of experience in IVR application development, including Nuance grammar development.

We are expanding our unified communications and contact center practice, and are looking to hire specialists for Zoom Phone and Zoom Contact Center. The roles are open to both full-time employees and contractors with proven experience in Zoom platforms. 1. Zoom Phone Specialist Responsibilities: Configure and deploy Zoom Phone for global clients (multi-site, multi-location). Manage call queues, auto-attendants, user provisioning, and routing. Handle number porting, SIP trunk setup, and E911 compliance. Support Zoom Rooms, desk phones, and hybrid PBX integrations. Analyze call logs and resolve VoIP or call quality issues. Key Skills: 24+ years of Zoom Phone or equivalent UCaaS experience (e.g., RingCentral, Microsoft Teams, Cisco Webex). Solid understanding of SIP, VoIP, routing, and telephony basics. Hands-on experience with Zoom Admin Portal. Zoom Phone certification (preferred). Experience with PBX integrations (Asterisk/Cisco) is a plus. 2. Zoom Contact Center Specialist Responsibilities: Design and implement Zoom Contact Center flows, routing, queues, and IVRs. Configure agent skills, hours of operation, and escalation paths. Customize dashboards and real-time analytics. Conduct training for supervisors and agents. Work with CRM or third-party integrations (Salesforce, ServiceNow, etc.). Key Skills: 25+ years in cloud contact center platforms (Zoom Contact Center, NICE, Genesys, Amazon Connect, etc.). Hands-on experience with Zoom CC flow builder. Good understanding of ACD, IVR, call routing, and reporting. API/Integration knowledge is a bonus. Zoom Contact Center certification (preferred). Additional Requirements Strong communication and documentation skills. Ability to manage remote clients and projects independently. Available to work in US time zone, preferably 8AM to 4 PM Eastern. Zoom Certifications or any UC/CC certifications will be a strong advantage. Perks & Benefits (Full-Time) 100% remote work Performance-based incentives Certification sponsorship Opportunity to work with global clients

Role: Cetera - Nice in Contact EXP: 5-8 Location: Chennai/Pune/Kolkata share your updated resume to nivetha@purpledrive.com

As a ServiceNow HR Service Delivery (HRSD) Consultant, you will be responsible for implementing and supporting the IVR and/or Employee Document Management modules within the ServiceNow HRSD suite. Your role will involve configuring forms, workflows, business rules, scripts, and other components to deliver scalable enterprise solutions. You will collaborate with business stakeholders and technical teams to ensure seamless integration with existing systems and tools. Your key responsibilities will include: - Implementing and supporting ServiceNow IVR and/or Employee Document Management modules. - Configuring and customizing various components within the ServiceNow platform. - Collaborating with teams to define requirements and deliver robust solutions. - Utilizing agent workspace and performance analytics to enhance user experience. - Analyzing data to guide strategic decisions and improve HR service delivery. - Ensuring compliance with best practices, policies, and security standards throughout implementation. To be successful in this role, you should have: - A Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Masters degree preferred). - Extensive experience in ServiceNow HRSD product implementation with a focus on IVR and/or Employee Document Management. - Hands-on expertise in configuring ServiceNow HRSD products and integrating them with web services and email. - Strong communication, stakeholder engagement, and facilitation skills. - The ability to multitask, adapt to change, and work effectively in a fast-paced environment. Preferred certifications for this role include: - ServiceNow Certifications (e.g., Certified System Administrator, HRSD Implementation Specialist). - Project Management certifications (PMP, Agile). - HR certifications (SHRM, PHR/SPHR) would be a plus. If you have a passion for driving business alignment, leveraging data for decision-making, and managing configuration within the ServiceNow platform, we would like to hear from you. Join our team in Bangalore and make a difference in global HR service delivery. Immediate joiners are preferred for this position.,

Job Title: ServiceNow HRSD Consultant Experience: 59 Years Location: Bangalore Notice Period: Immediate Joiners Only Job Summary: We are looking for a results-driven ServiceNow HRSD Consultant\u200b with proven experience in implementing and supporting the IVR and/or Employee Document Management modules. This role requires a deepunderstanding of the ServiceNow HRSD suite, integration best practices, and theability to deliver scalable enterprise solutions in a global environment. Thecandidate should be adept at driving business alignment, leveraging data fordecision-making, and managing configuration and performance within theServiceNow platform. Key Responsibilities: Implement and support ServiceNow IVR and/or Employee Document Management modules. Configure and customize forms, workflows, business rules, scripts, transform maps, service maps, SLAs , and related components within ServiceNow. Ensure seamless integration of ServiceNow solutions with existing enterprise systems and HR tools. Collaborate with business stakeholders and technical teams to define requirements and deliver robust solutions. Utilize agent workspace and performance analytics to enhance user experience and operational visibility. Drive change management and adoption across global teams using influence and collaboration. Analyze data to guide strategic decisions and improve HR service delivery processes. Ensure compliance with best practices, policies, and security standards throughout implementation cycles. Required Qualifications & Skills: Bachelor\u2019s degree in Computer Science, Information Systems, Business Administration , or a related field ( Master\u2019s degree preferred ). 59 years of ServiceNow experience , with a focus on IVR and/or Employee Document Management. Hands-on expertise in ServiceNow HRSD product implementation and configuration. Familiarity with web services, email integrations, SLAs, transform maps, agent workspace , and table management . Experience delivering scalable, enterprise-grade ServiceNow solutions . Ability to assess solution options and formulate business cases for leadership approval. Strong communication, stakeholder engagement, and facilitation skills. Ability to multitask, adapt to change, and work effectively in a fast-paced global environment . Preferred Certifications: ServiceNow Certifications (e.g., Certified System Administrator, HRSD Implementation Specialist). Project Management certifications ( PMP, Agile ). HR certifications ( SHRM, PHR/SPHR ) are a plus.

Job Description Hex Wireless Pvt Ltd is seeking an ambitious and high-energy sales intern to support the company s sales & marketing team. You will work directly with the Business Head and reach out to prospective clients, including outbound sales communications via email and LinkedIn, phone calls and online presentations. The intern hired for this position will help create identify and track sales leads, generate sales reporting, evaluate success, trends and failures of sales campaigns, assist with sales forecasting, strategies and tactics thus gaining valuable sales experience. The intern should be well organized and be prepared to work in a fast-paced and dynamic team environment. As an intern you will get opportunity to explore a cutting edge, AI enabled omni-channel communication platform consisting of WhatsApp, Facebook, SMS, IVR. You will also get opportunity to engage with big Brands such as ICICI, Ola, Tata Motors etc. Responsibilities Learn our products, services, industries and operations Learn different aspects of the sales cycle and different techniques used for indoor sales. Set and achieve targeted goals and objectives for business development and sales. Enter and update client information in customer relationship management (CRM) system used by Hex Wireless Pvt Ltd. Research and identify clients and call on contacts initially in the Metro Cities of India. Requirements Graduate or undergraduate students majoring in Business, Mass Communications, Sales, Marketing, Advertising, or a related field Enthusiasm and desire to learn and be successful in business development and sales. Self-starter that is punctual with a strong work ethic. Excellent oral and written communications skills. Strong ability to be flexible and multi-task. Highly proficient in Microsoft Office Word, Excel, PowerPoint and, social media tools ( LinkedIn, Twitter , Google+).

Omega Healthcare is hiring Medical Coders and Quality Control Analysts!! Job Role Description Overview: Coder is accountable to manage day to day activities of coding the Patients chart & Diagnosis report. Responsibility Areas: Coding or auditing charts, based on requirements Updating/Clearing the production/pending reports To work closely with the team leader. To review emails for any updates Identify issues and escalate the same to the immediate supervisor Strict adherence to the company policies and procedures. Sound knowledge in Medical Coding concept. Should have minimum 1 year of Coding Experience. Understand the client requirements and specifications of the project. Meet the productivity targets of clients within the stipulated time (Daily & Monthly) Applying the instructions/updates received from the client during production. Coding or auditing charts, based on requirements. Prepare and Maintain reports. *Chennai Vacancies* 1.IVR Radiology Coders 2.Radiology Coders 3. Multi-Specialty Denial Coders 4.E/M IP OP Coders and Quality Control Analysts 5.Surgery Coder *Bengaluru 1.E/M IP OP Coders and Quality Control Analysts Experience - For Coders - Minimum 1 year of experience is required For QCA - Minimum 3 years of experience is required. Note: Certification (CPC/CIC/CCS) is mandatory. Mode - Work from Office. Notice Period: 0 - 15 days Interested candidates can share their updated resume at vigneshwar.chawan@omegahms.com or WhatsApp at 9963068969 / syed.azeez@omegahms.com or WhatsApp at 8073452491

About the Role: We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. Key Responsibilities: Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure. Troubleshoot and resolve FreeSWITCH and VoIP-related issues. Develop custom dial plans, modules, and call routing logic. Work with SIP, RTP, and related VoIP protocols. Monitor system performance and ensure high availability. Collaborate with development, network, and support teams to optimize voice systems. Document configurations, workflows, and system changes. Requirements: Minimum 3 years of hands-on experience with FreeSWITCH in a production environment. Strong understanding of VoIP technologies and SIP protocol. Experience with Linux system administration. Familiarity with scripting languages (e.g., Bash, Python, Lua). Ability to work independently in a remote setup. Strong problem-solving and analytical skills. Preferred Skills: Experience with other VoIP platforms (e.g., Asterisk, Kamailio, OpenSIPS). Knowledge of WebRTC, RTP engines, or media servers. Exposure to monitoring tools (Grafana, Prometheus, etc.). Familiarity with APIs and backend integration.

You are a dynamic and experienced BPO Technology Head with hands-on expertise in Genesys and other contact center technologies. In this leadership role, you will be responsible for driving the design, implementation, and optimization of the technology ecosystem that supports multi-channel customer service operations. The ideal candidate should be both strategic and technically proficient, capable of bridging the gap between business needs and technology solutions. Your key responsibilities include developing and executing the technology strategy for BPO and customer support operations. You will provide hands-on leadership in the implementation, configuration, and optimization of Genesys Cloud/Genesys Engage platforms. Additionally, you will oversee the architecture and integration of various tools such as ACD, IVR, CTI, WFM, quality monitoring, CRM, and analytics tools. Managing omnichannel capabilities and ensuring high availability and performance of systems will also be part of your role. You will design and rollout call center infrastructure in cloud environments and ensure interoperability and seamless integration between Genesys and supporting tools like Salesforce, Navitaire, etc. Overseeing real-time and historical reporting tools to enable performance optimization is crucial. Your knowledge of RPA, AI/ML, chatbots, voice bots, and other automation tools will help improve customer experience and operational efficiency. Exploring innovations in conversational AI, speech analytics, and customer journey orchestration is also expected. Leading a cross-functional team of IT engineers, developers, and tech support staff, as well as managing vendor relationships with Genesys and other third-party providers, will be part of your responsibilities. Negotiating service level agreements (SLAs), monitoring KPIs, and ensuring compliance with contracts are also key tasks. In terms of Security, Compliance, and Risk Management, you will ensure compliance with industry standards such as GDPR, HIPAA, PCI-DSS, and corporate security policies. Overseeing business continuity, disaster recovery planning, and incident management for contact center platforms is essential. The ideal candidate should hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Proven hands-on experience with Genesys platforms, especially Genesys Cloud CX or Engage, in design, configuration, API integrations, and troubleshooting is required. Strong knowledge of contact center technologies like IVR, ACD, WFM, QM, CTI, CRM (e.g., Salesforce, Zendesk), telephony (SIP, VoIP), and analytics tools is necessary. Experience managing complex migrations and multi-site/global operations, as well as exposure to cloud platforms and containerized environments, will be advantageous. Your technical leadership and strategic planning skills, deep understanding of call center architectures, project and vendor management capabilities, omnichannel customer experience expertise, and proficiency in performance analytics and KPI management will be valuable assets. Excellent problem-solving and communication skills are also essential for this role. Preferred certifications include Genesys Certified Professional (GCP) Cloud CX or Engage, as well as PMP or ITIL Certification.,

Immediate Job Openings for IVR Medical Coders @ Vee Healthtek Job Description: 1+ Years of Experience in IVR Medical Coding. Specialty : IVR Medical Coding Experience : 1 - 3 Years. Designation : Medical Coder/ Sr Coder Certification: CPC/COC/CCS/CIC is Must Salary: 35K CTC Max Joining: Immediate Joiners only Location : Chennai/Trichy/Salem - WFO Interested candidates are encouraged to contact us immediately at 9566406546(also available on Whatsapp) or send your profile to kalaiyarasi.r@veehealthtek.com. Best Regards, Kalaiyarasi HRD 9566406546 kalaiyarasi.r@veehealthtek.com Vee Healthtek

Designers are Responsible forCollecting Business Data from DHL country specific customerPreparing FRS and Technical Design Document and getting Sign off from DHL country POC Implement the approved design in Genesys CCAAS platforma) This includes Inbound Call routing,b) Call Handling on IVR,c) Platform configurations includes (Divisions, Sites, External Trunks, Phone Trunks, Groups, Roles & permissions, Schedule hours, Scheduled groups, Emergency),d) IVR Call flow development using Architect, Data table for configurable options,e) In Queue treatments, Queue, Skill configurations, etc

Job Summary The incumbent is responsible for effectively participating in the start-up and completion of multiple Data Management projects according to stakeholder requirements and in accordance to SOPs and other applicable standards in compliance with Sun Procedural Documents, ICH-GCP and local regulations Area Of Responsibility Effective management of all data management aspects of assigned project(s) from setup to lock. Attend regular meetings with project team, for discussions relating to data management issues and provides status updates for the project. Report on quality and performance metrics, including timelines, to project leads and other stakeholders Participate in in-house and external training courses, where required. Participate in the preparation/review of Data Management process control documents, including but not limited to Data Management Plan, Data Edit Checks Specification, User Acceptance Testing, Data Transfer Agreements/Specifications, Reconciliation plans, CRF Completion Guidelines, Coding Guidelines, etc. Coordinate and manage training and EDC access for investigators, coordinators, data entry and CRAs on selected applications for data entry, cleaning, and running reports, as applicable to study parameters. Review, freeze and/or lock data in accordance with Data Management documents for accuracy, completeness, consistency and validity, generate queries, as necessary, for sites and/or project team. Coordinate with Medical Data Reviewer and/or Medical Monitor for the coding of medical terminology, as required. Maintain Data Management study documentation in an audit-ready status, Perform reconciliation, including but not limited to SAS/AE, Electronic Data Files (EDF) and third-party data such as central labs and IVR, against the clinical database and track issues to resolution. May present at investigator meetings and PM/CRA training sessions. Identifies and recommends process improvements to management team, as identified. Geographic Scope/ Market Global Budget (if applicable) Work Conditions: Full time Physical Requirements: Presence at work Travel Estimate Infrequent Education and Job Qualification Preferably a minimum of a Bachelors degree in a Life Science, Nursing, Computer Science or related discipline Experience Minimum 6 years of clinical data management experience including working knowledge using clinical data capture tool. Experience of leading global clinical studies is preferred

Job Summary The incumbent is responsible for effectively participating in the start-up and completion of multiple Data Management projects according to stakeholder requirements and in accordance to SOPs and other applicable standards in compliance with Sun Procedural Documents, ICH-GCP and local regulations Area Of Responsibility Effective management of all data management aspects of assigned project(s) from setup to lock. Attend regular meetings with project team, for discussions relating to data management issues and provides status updates for the project. Report on quality and performance metrics, including timelines, to project leads and other stakeholders Participate in in-house and external training courses, where required. Participate in the preparation/review of Data Management process control documents, including but not limited to Data Management Plan, Data Edit Checks Specification, User Acceptance Testing, Data Transfer Agreements/Specifications, Reconciliation plans, CRF Completion Guidelines, Coding Guidelines, etc. Coordinate and manage training and EDC access for investigators, coordinators, data entry and CRAs on selected applications for data entry, cleaning, and running reports, as applicable to study parameters. Review, freeze and/or lock data in accordance with Data Management documents for accuracy, completeness, consistency and validity, generate queries, as necessary, for sites and/or project team. Coordinate with Medical Data Reviewer and/or Medical Monitor for the coding of medical terminology, as required. Maintain Data Management study documentation in an audit-ready status, Perform reconciliation, including but not limited to SAS/AE, Electronic Data Files (EDF) and third-party data such as central labs and IVR, against the clinical database and track issues to resolution. May present at investigator meetings and PM/CRA training sessions. Identifies and recommends process improvements to management team, as identified. Geographic Scope/ Market Global Budget (if applicable) Work Conditions: Full time Physical Requirements: Presence at work Travel Estimate Infrequent Education and Job Qualification Preferably a minimum of a Bachelors degree in a Life Science, Nursing, Computer Science or related discipline Experience Executive-Minimum 3 years of clinical data management experience including working knowledge using clinical data capture tool Sr. Executive- Minimum 5 years of clinical data management experience including working knowledge using clinical data capture tool. Experience of leading global clinical studies is preferred

Develop and maintain Java backend services using Spring Boot, microservices, and REST APIs. Build and support IVR call flows, connecting them with backend APIs. Use Asterisk and ARI to manage voice interactions and call events. Implement IVR functionality using technologies like VXML, SIP, and custom APIs. Work with AI/ML teams to enable smart, automated call routing. Identify and fix issues to improve performance across both backend and IVR systems. Collaborate in Agile teams, taking full responsibility for features from planning to release and support.

Mandatory Skills - - Java, Spring Boot, and Microservices - REST API development and integration - Asterisk and voice platform integration - VXML / Voice XML structure and pseudocode understanding - IVR design and development experience Job Description - - Experience with Java 8+, Spring Boot, and RESTful API development. - Solid understanding of Java EE, Servlets, JSP, Jakarta EE, and MVC-based application architecture. - Skilled in packaging and deploying WAR files on servers such as Tomcat and WebSphere. - Experience with build and deployment tools like Maven/Gradle, Jenkins, Nexus, and Git. - Strong understanding of VXML/Voice XML structure and pseudocode; able to create dynamic IVR call flows - Proficient in managing and playing audio files (e.g., WAV) within IVR systems. - Experience with Asterisk voice platform, SIP protocol, and integration with external IVR controllers and web services. - Able to write unit and integration tests using JUnit and Mockito to ensure backend reliability

GNRC Hospitals is looking for Consultant Interventional Radiologist to join our team at Dispur Unit. Qualification: MD/DM/DrNB

You are an experienced Quality Assurance Engineer with Cyara and Genesys expertise, sought to play a pivotal role in a contact center modernization initiative. In this role, you will be responsible for ensuring seamless transition and optimal performance of contact center solutions by conducting comprehensive end-to-end call flow validation. Your involvement will also extend to the development of custom innovative solutions around Cyara. Your main responsibilities will include designing, developing, maintaining, and executing manual, automation, and performance test scripts for Contact Center applications. You will drive innovation through Proofs of Concept (POCs) to enhance the test lifecycle, automate test preparation and execution processes by integrating with APIs, and analyze functional and non-functional requirements in an Agile environment to ensure comprehensive test coverage. Additionally, you will define test strategies, create detailed test cases, estimate QA efforts, and manage test planning and reporting. You will conduct both manual and automated testing, logging detailed defects using Rally (Agile Central), and lead and manage testing efforts across multiple domains and applications, including System Integration and End-to-End Testing. To qualify for this role, you should have 4+ years of hands-on experience in Quality Engineering within the Contact Center Solutions (CCS) domain, along with 3+ years of hands-on experience with Cyara for contact center testing and automation. Experience in Genesys call routing and custom CTI softphone application development is essential, as well as familiarity with digital communication platforms such as Chat, Chatbot, Email, and SMS. Proficiency in log verification tools like Splunk, knowledge of Genesys tools like GA/GAX and Pulse, skills in API testing, experience with Cyara Service Libraries and Postman, and expertise in load testing using Cyara Cruncher are also required. Furthermore, you should have proven ability to work in Agile environments using tools like Rally (Agile Central) for project tracking and delivery, and possess excellent communication and presentation abilities. In return, you will have the opportunity to be part of an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. You will benefit from a Work From Anywhere Culture, professional development opportunities, collaboration on impactful projects for top global clients, a welcoming multicultural environment, and a focus on social sustainability values.,

Qual- Any graduate Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

Own the responsibility for the implementation of Acqueon products into our customers ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customer s environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need . Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred.

We are looking for a detail-oriented Product description specialist to support our inventory title creation process and TV planning teams. This role involves creating accurate and compelling product titles, updating TV planners with brainstorm text, IVR text and collaborating across departments to gather relevant product information. The ideal candidate will be proficient in MS Excel and MS Office and possess strong communication and data entry skills. Key Responsibilities: Create clear, concise product titles for inventory systems in alignment with given guidelines for Web and TV. Input and update brainstorm text into the TV planner tool to support upcoming programming. Coordinate with cross-functional teams (e. g. , merchandising, planning, ERP, Buyers) to obtain accurate product details and ensure consistency. Maintain up-to-date product title records and assist with inventory content accuracy. Ensure all content entered is free from errors, grammatically correct, and adheres to internal naming conventions. Support ad hoc administrative and planning tasks as required. Qualifications Skills: Proficient in Microsoft Excel and Microsoft Office Suite (Word, Outlook, PowerPoint). Strong data entry skills with high attention to detail. Basic written and verbal communication skills. Ability to work collaboratively with various departments and stakeholders. Organized and able to manage multiple tasks and meet deadlines. Prior experience in a content, coordination, or administrative support role is a plus.

Project Managers are required to lead change initiatives, and manage stakeholder and senior management relationships. They work largely unsupervised and are expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. They are expected to adopt an agile and flexible approach to their work and an outstanding level of professionalism and conduct. Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in the change frameworks Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Collaborates and builds positive stakeholder relationships, providing regular updates, obtains buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments, and changes including requirements. Analyses management reports, and derives insights to drive the right business decisions Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization. Produce well-defined project plans, identifying the key milestones and assigning responsibilities / resources in line with the Global Transformation Project Management Framework. Provides timely reports on project status, risks and issues, evaluating project performance based on management information using standardised metrics and templates in Clarity Maintains project change control, ensuring any changes to baseline are managed through change requests and all impacts are considered Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken Requirements Previous experience in managing large scale business transformation projects, and other managerial experience leading diverse, geographically distributed teams. Strong understanding and subject matter expertise in driving Contact Center Automation projects involving Contact Centre As A Service (CCaaS) and Cloud Platform migration and Artificial Intelligence/ Gen Artificial Intelligence driven Automation Strong understanding and subject matter expertise contact center domains like, Interactive Voice Response call flows, Identiity and Verification (ID&V) Work force management, Knowledge Management, Contact Center Analytics and Market Intelligence. Expert in tools such as JIRA, Confluence & MS Project Good understanding of Digital Journeys (e. g. Mobile Banking App) Expert in change methodologies including but not limited to customer experience, digital transformation, Design-led change, including significant experience in Agile roles. Excellent stakeholder management and assertive communication skills Past experience / Ability to drive technology changes involving Genesys Cloud, AWS Connect (Amazon web services), Google CCAI (Contact center Artificial Intelligence), Nice CX (Customer Expereince) Verint, Five9, Calabrio, Knowmax, Salesforce, ezo. ai, Uniphore, Convin, Dynamics 365, Qualtrics, Nuance Gatekeeper, Google Dialogflow, Google Transcriber, Poly AI, Cogito, AWS Lex (Amazon web service). Understanding of key activities for Change Adoption. Interactive Voice Response (IVR) Simplification. ID &V - CLI/ANI (Command Line interface/ Automatic number identification), One Time Password - OTP , Voice ID Data - Migration, storage and management (real time and historical). Contact Centre Reporting and Business Intelligence. Relevant experience on managing complex projects across countries or regions. Overall experience of 8+ years or more. Project management skills and experience of managing large and complex programmes

Any graduation 2 to 4 years of Years of experience in accounts receivable follow-up / denial management for US healthcare customers Proficient computer skills. Excellent communication skills, both verbal and written Strong people skills & Outstanding organizational skills Ability to maintain the confidentiality of information Willingness to work continuously in night shifts Key Responsibilities: Perform pre-call analysis and check status by calling the payer or using IVR or web portal services Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference Record aftercall actions and perform post call analysis for the claim follow-up Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on clients systems, interpret explanation of benefits received etc. prior to making the call. Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments Prepare, review, and transmit claims using AR software, including electronic and paper claim processing Review patient bills for accuracy and completeness and obtain any missing information

Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA. Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls

As a Business Analyst with 8-12 years of experience in the retail banking sector, your primary responsibility will be to act as a liaison between business stakeholders and technical teams. You will gather, analyze, and document business requirements for Contact Centre Automation. Leading the design and implementation of automated solutions across various customer interaction channels, such as voice, chat, email, and social media, will be a key aspect of your role. It will be crucial to collaborate with global banks to identify automation opportunities in contact center processes, enhancing customer service and operational efficiency. Your tasks will involve defining and documenting business processes, workflows, and customer journeys related to contact center operations. Managing end-to-end project delivery for automation initiatives will be essential to ensure timely and successful implementation. You will conduct impact assessments and risk analyses to ensure that automated solutions align with business objectives and regulatory requirements. Providing insights on industry trends and best practices for contact center automation will be part of your responsibilities, offering recommendations for continuous improvement. Partnering with IT and development teams to design, test, and deploy automation tools and platforms will be crucial. Monitoring and evaluating the performance of automated solutions and making adjustments as necessary to optimize outcomes will also be a part of your role. You should possess a minimum of 8 years of experience in the retail banking sector as a Business Analyst, with a specific focus on Contact Centre Automation (Channels). A strong understanding of contact center operations, customer service workflows, and omnichannel strategies is required. Proven experience in implementing automation technologies for contact centers, including chatbots, voice recognition, AI, and self-service platforms, is essential. Familiarity with tools and platforms used for contact center automation, such as IVR (Interactive Voice Response), RPA (Robotic Process Automation), and AI-based customer service solutions, is also necessary. Experience working in global banks or financial institutions with a focus on retail banking and customer service optimization is preferred. Excellent communication and stakeholder management skills are required to effectively engage with business and technology teams. Desired skills include knowledge of customer experience (CX) strategies and methodologies, familiarity with Agile and Scrum frameworks for project delivery, and strong analytical skills to identify automation opportunities and assess their impact on business processes. Certifications in business analysis or automation technologies, such as CBAP (Certified Business Analysis Professional), are considered advantageous. Minimum qualifications include a Bachelor's degree in Business, Information Technology, or a related field, along with a minimum of 8 years of experience in retail banking and contact center automation, particularly working with global banks and managing large-scale automation projects. Please note that the job is full-time and permanent, and the required qualifications include being a graduate. The application questions include naming the global banks you have worked with, your current location, and your highest qualification. The preferred experience includes a total of 8 years of work experience and 8 years of relevant experience. The work location is in person.,