270 Ivr Jobs - Page 3

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation. About the role: ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage). Show more Show less

: About ALLEN Digital Allen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot Allen has the backing of some of the best names in business, education, and technology With 36+ years of industry leadership, Allen is poised to revolutionise education through its enhanced technology platform. At Allen, we help students prepare for medical and engineering entrance exams such as the National Eligibility cum Entrance Test (NEET), JEE Entrance Examination (JEE Mains & Advanced), and school/board exams, including Olympiads, NTSE, etc. About the role: ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage). Show more Show less

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. About the role: ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements: ‚ QualificationEngineering + MBA or only Engineering ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Kannada, Telugu and Tamil Show more Show less

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for Surgery @ Vepery Location !!! JOB DETAILS : Experience : 6 Years of experience in Surgery Trainer Notice : Immediate Work Mode : Office Salary : Best in Market RESPONSIBILITIES : Exceeds the productivity standards for Radiology Medical Coding Perform coding for Radiology charts including contrast and enhancing drugs with a minimum of 98% accuracy and as per the turnaround time requirements. Maintains high degree of professional and ethical standards. COMPETENCIES / SKILL SET : *Minimum 6 years of Surgery coding Trainer *Analytical and problem-solving skills *Good multitasking, time management and organisational skills. *Problem-solving ability *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Optional. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *6+ Years of experience in Surgery *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 9150064772 Regards Global HR Team 9150064772

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Medical Coding Trainer with minimum 5 Years of experience into Medical Coding!!!. Position :Medical Coding Trainer Location: Velachery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: Minimum of 5 years of hands-on coding experience, with expertise in Evaluation & Management (E&M) , Denial Coding,Radiology . Lead training sessions for new and existing coders, with a primary focus on E&M , and Radiology coding (ICD-10, CPT, HCPCS). Prior experience training medical coding batches in a classroom or group setting is required. Strong background in ICD-10 , CPT , and HCPCS coding systems, along with payer-specific requirements and compliance guidelines. Proven ability to design and lead group training sessions, including interactive learning activities and performance evaluations. CPC (Certified Professional Coder) certification required. Interested candidate contact or share your updated resume to 8925808597 [Whatsapp] Regards, Kayal HR 8925808597

Role & responsibilities Configure and troubleshoot SIP trunks, call flows, and routing. Monitor call quality and optimize using QoS metrics (jitter, latency, packet loss). Administer and support telephony platforms like Vicidial or open-source dialers. Manage dial plans, number ranges, hunt groups, IVRs, and call routing configurations. Conduct root cause analysis and resolve L2/L3 voice-related incidents. Coordinate with ISPs, SIP providers, and vendors for provisioning and issue resolution. Maintain technical documentation including call flows, backups, and change logs. Participate in on-call support for telephony-related issues. Preferred candidate profile We are looking for a hands-on VoIP specialist with deep technical expertise in configuring and supporting enterprise telephony systems. The ideal candidate should have strong experience in SIP trunking, call routing, and open-source dialer platforms like Vicidial, along with a solid understanding of networking and troubleshooting complex voice issues.

Huge openings for Coders and Auditors in Chennai, Hyderabad and Bangalore. Work from Office ( NO OPENING FOR FRESHER or other experience ). Need minimum 1year experience in Medical coding. Details: Surgery Coder and QA - Certified and Non-certified. VERY URGENT (Work from office - Chennai, Hyderabad & Bangalore location) (SDS, GI Surgery, Ortho Surgery also) ED prof and Facility - Certified/Non-certified. VERY URGENT (Only Work from office - Chennai and Bangalore) E and M IP OP Coder & Auditor & SME - Certified. VERY URGENT (Only Work from office - Chennai, Bangalore and Hyderabad location) IPDRG Coder & Auditor - Certified. VERY URGENT (Only Work from office - Bangalore, Chennai & Hyderabad location) Home Health Coder & Auditor - Certified and Non-Certified. VERY URGENT (Work from Home - Chennai, Hyderabad & Bangalore location) Denial Coder & Auditors - Certified. VERY URGENT (Only Work from office - Chennai & Hyderabad location) Anesthesia Coder & Auditor - Certified. VERY URGENT (Only Work from office - Bangalore, Chennai & Hyderabad location) Team lead, Process coach and Trainer - IPDRG, E and M, Home health, Surgery and IVR. Good salary package. Experience: 1 to 8 years in medical coding. Immediate joiner preferred. Please reach out Rajesh at rajesh.sairam@globalconnectsolution.in or 8667472289 (Whatsapp same as well). Kindly share it to your friends and WhatsApp group or Telegram groups, it may help some one.

Job Title: Service Desk Manager Job Description: We are seeking a highly experienced Service Desk manager to join our team. The successful candidate will have a minimum of 8 years experience in managing service desk operations including a minimum of 2 years experience in handling a team, with expertise in ticketing tools, understanding IVR and call routing and knowledge management. Key Responsibilities: Manage the day-to-day operations of the service desk team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. Develop and implement processes and procedures for the service desk to ensure that customer inquiries are handled efficiently and effectively. Evaluate and implement ticketing tools, understanding IVR and call routings, and knowledge management systems to improve the efficiency and effectiveness of the service desk. Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner. Develop and maintain relationships with key stakeholders, including customers, vendors, and partners, to ensure that the service desk is meeting their needs and expectations. Ensure that the service desk team is properly trained and equipped with the necessary tools and resources to effectively perform their duties. Manage the budget and resources of the service desk, ensuring that expenditures are in line with business objectives and priorities. Provide regular reports and metrics on the performance of the service desk and use this data to continuously improve the efficiency and effectiveness of the service desk. Qualifications: Bachelors degree in a related field or equivalent work experience. A minimum of 8 years experience in managing service desk team, with expertise in ticketing tools, understanding IVR and call routing, and knowledge management. Strong leadership and management skills, with the ability to effectively lead and motivate a team. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, vendors, and partners. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve complex issues. Knowledge of IT service management best practices, including ITIL. Strong project management skills, with the ability to effectively manage multiple projects simultaneously. Experience with IT service management tools, including ticketing systems and knowledge management systems.

Posting_Title":"Chat and Voice Bot QA Specialist (Gen AI Focus):false,"City":"Bangalore NorthIndustry":"Financial Services About Yubi Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the worlds possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it. In March 2022, we became Indias fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance. Yubi Credit Marketplace - With the largest selection of lenders on one platform, our credit marketplace helps enterprises partner with lenders of their choice for any and all capital requirements. Yubi Invest - Fixed income securities platform for wealth managers financial advisors to channel client investments in fixed income Financial Services Platform - Designed for financial institutions to manage co-lending partnerships asset based securitization Spocto - Debt recovery risk mitigation platform Accumn - Dedicated SaaS solutions platform powered by Decision-grade data, Analytics, Pattern Identifications, Early Warning Signals and Predictions to Lenders, Investors and Business Enterprises So far, we have on-boarded over 17000+ enterprises, 6200+ investors lenders and have facilitated debt volumes of over INR 1,40,000 crore. Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment. At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 1000+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story. Job Overview We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, youll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the fundamentals of generative AI, and is passionate about delivering seamless user experiences. This is a non-technical role that doesnt require coding, but does require a foundational understanding of how conversational bots work, how workflows are structured, and how to methodically test and evaluate them. Key Responsibilities Evaluate AI Responses: Systematically test chat and voice bot outputs for coherence, relevance, tone, factual accuracy, and alignment with business objectives. Test Workflows: Assess conversation flows and user journeys for edge cases, logical consistency, and usability across different platforms (web, mobile, IVR). First-Principles Problem Solving: Analyze and break down complex issues using first-principles thinking; question assumptions and propose better alternatives. Scenario Creation: Develop diverse test scenarios and real-world prompts to validate AI performance across varied contexts and user intents. Feedback Reporting: Document bugs, inconsistencies, and improvement opportunities; work closely with product, design, and engineering teams. AI Alignment Audits: Ensure the AI responses align with user intent, brand tone, and ethical guidelines. Collaborate on Evaluation Frameworks: Help define or refine qualitative and quantitative criteria for bot performance and user experience. Requirements Qualifications 2-4 years of experience working in chatbot/voice testing, or a related field. Strong analytical skills and a problem-solving mindset grounded in first-principles thinking. Prior experience in QA, user research, product evaluation, or content moderation is a plus. Familiarity with generative AI technologies (like ChatGPT, Bard, or Claude) and LLMs. Basic understanding of conversation design, chat/voice interfaces, and user journey mapping. Ability to write clear, concise test documentation and reports. Excellent communication skills and attention to detail. Curious, user-centric mindset with a drive for continuous improvement.

In this Role you will be Responsible for: Should have experience in Radiology/E&M/ED/Surgery/IVR The coder reads the documentation to understand the patient's diagnoses assigned. Transforming of healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes Creating uniform vocabulary for describing the causes of injury, illness & death is the role of medical coders. Medical coding allows for Uniform documentation between medical facilities. The main task of a medical coders is to review clinical statements and assign standard Codes Requirements of the role include: 1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies in Life science/BPT/Pharm/Nursing Good knowledge in human Anatomy/Physiology 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements. Flexibility to accommodate overtime and work on weekend basis business requirements. It is Mandatory to return to office based on client or business requirement. Interested please share resume to dharanipriya.subramanian@nttdata.com and only whatsapp to 9551149721

3+ years of experience in developing IVR applications (experience in Genesys virtual agents is preferred) Experience in Genesys bots (voice digital), data actions, data tables and REST APIs Experiencing in creating web services Experience in developing dashboards and custom reports Experience in integrating Enterprise Business Applications using web services or RESTful APIs Experience in NodeJS is preferred"

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Kolkata Search : Job Code # 541 b) For Position in Bangalore Search : Job Code # 542

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : Job Code # 539

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Looking for any Certified/Non-Certified Medical coder Radiology Coder/QA IVR Coder/QA/SME Surgery Coder/QA/SME Both Work From Home and Work From Office is available. Preferably Immediate Joinees or 15 days Flexible in Relieving letters & Gaps. Required Candidate profile Looking for Certified/Non Certified Medical coder with any specialty like Radiology CODER/SR.CODER/QA Anesthesia Coder/QA Surgery Coder/QA

Technical Project Manager - Dhwani Rural Information Systems Full Time - Gurugram - Experience (3-5 Years) About Dhwani: Dhwani Rural Information Systems is a social/development sector-focused advisory and consulting firm that develops IT applications for NGOs, government functionaries, CSRs, and international funding organizations to manage their projects and programs in India and abroad. We are seeking a Technical Project Manager to manage the delivery of multiple custom IT software projects and act as a point of contact with our partner NGO, CSR, and government clients, as well as the internal tech team at Dhwani. Job Overview: - As a Technical Project Manager at Dhwani Rural Information Systems, you will play a crucial role in the development and delivery of custom IT software projects for our clients in the social/development sector. - You will be responsible for managing the technical aspects of these projects, including preparation of technical specification documents, training manual, testing, mock-ups, log framework design, dashboard and reporting framework design, M&E framework design, legacy data upload, field training, and technical proposals/AMC contracts. You will also act as a point of contact with our partner NGO, CSR, and government clients and the internal tech team at Dhwani. - In this role, you will have the opportunity to use your technical expertise and passion for leveraging data and technology for social good to make a meaningful impact in the lives of people and communities. You will work with a team of experienced professionals and have the opportunity to learn and grow in your career. Key Responsibilities: - Preparation of technical specification documents (BRD, SRS, FRS), training manual, testing, mockups, log framework design, dashboard and reporting framework design, M&E framework design, legacy data upload, field training, and technical proposals/AMC contracts - Guiding the IT team for software development - Project documentation (proposal, process documentation, technical requirements, training manual) - Data collection, storage, processing, and reporting - Bug tracking using tools such as ZOHO and JIRA - Exposure to off the shelf solutions such as ZOHO, QuickBooks, Greythr, Google Suite, Microsoft Suite, Zapier, SurveyMonkey, IVR, and SMS - Handling multiple projects and project tracking - Team handling, including developers, designers, and QA team - Requirement gathering for software - DB schema preparation, API documentation, wireframes - Participation in the entire software development lifecycle (design, develop, UAT, rollout) - BRD and FRD preparation, tool evaluation Essential Requirements: - Knowledge of the software development lifecycle, preferably from a CS/IT background - Basic understanding of how software works (frontend, backend, API, database schema, etc.) - Experience with project documentation and data handling - Experience with bug tracking tools - Experience with off the shelf solutions - Past experience of handling multiple projects and project tracking - Strong written and presentation skills - Accountable and ownership-taking attitude, action/task-oriented - Strong sense of purpose to work in the tech for good, ICT4D, or social impact space Education: - Bachelor's degree in Computer Science, Information Technology, or a related field - Preference given to candidates with a software engineering degree and PGD in Rural Management of Public Policy from IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship - Preference also given to candidates with experience in a Project Manager, Product Manager, Technical Support, Tech Consulting, or social purpose organizations (NGO, CSR, government, think tank, research organization). Apply Save Save Pro Insights

Sales Advisor (Inbound) About The Role :Sales advisors will be responsible for providing excellent customer service and driving sales for our company. You will serve as a point of contact for customers, assisting them in selecting and purchasing products or services that best meet their needs. Your goal will be to build and maintain strong relationships with customers and achieve sales targets.Sales Advisor Job Responsibilities :- Actively engage with customers to understand their requirements and provide personalized recommendations.- Effectively communicate product features, benefits, and pricing to customers.- Demonstrate in-depth knowledge of our products or services and answer any questions customers may have.- Assist customers in making purchasing decisions by offering comparisons, upselling, and cross-selling.- Meet and exceed sales targets by consistently achieving individual sales goals.- Build and maintain customer relationships by proactively following up on purchases, providing after-sales support, and addressing any issues or concerns.- Stay updated on industry trends, product knowledge, and competitor offerings to position our products and services in the market.- Maintain accurate and up-to-date records of customer interactions, sales activities, and inventory levels.- Collaborate with team members and other departments to ensure a seamless customer experience and meet overall company objectives.Required Skills :- Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.- Excellent customer service skills, with a focus on providing a positive customer experience.- Proven track record of achieving sales targets and driving revenue growth.- Ability to listen to customer needs actively and recommend appropriate solutions.- Strong negotiation and persuasion skills to close sales effectively.- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.- Proficient in using sales systems and software to manage customer data and track sales performance.- Ability to work independently and as part of a team, demonstrating a collaborative and cooperative mindset.- Strong problem-solving skills to address customer inquiries and resolve any issues or conflicts.- Flexible and adaptable, with the ability to learn about new products quickly, industry trends, and sales techniques.Required Qualifications :- Graduate or equivalent.- Proven experience of 2-3 years in the C-PaaS (IVR/Cloud Telephony) sales roles is a plus.- Knowledge of sales techniques and principles.- Familiarity with CRM software and sales systems is a plus.- Excellent verbal and written communication skills in English.- Ability to work flexible hours, including weekends and holidays, based on business needs.- A positive and proactive attitude towards achieving sales targets and providing exceptional customer service.- Ability to work well under pressure and handle challenging customer situations with professionalism and empathy.- Knowledge of the products or services offered by the company is preferred. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Join us to elevate customer satisfaction through impactful data projects. As a Data Domain Architect Associate Senior at JPMorgan Chase within the Data Analytics team, you will support the Customer Satisfaction survey process. You will create customer data sample files across all lines of business to generate insights that enhance customer experiences. Collaborate to develop solutions for obtaining and extracting large customer data sets, ensuring integrity through extensive auditing and validation. Job Responsibilities Leverage analytical and statistical applications (SAS, SQL, Snowflake, Alteryx) to analyze complex data sets. Identify customer interactions across various channels (calls, branch, online, emails, IVR) for survey targeting. Prepare and validate data from diverse sources for file creation. Deliver recurring data files in accordance with client SLAs. Facilitate requirement definitions, design, testing, and code implementation for customer satisfaction surveys. Collaborate with data management, strategy teams, and analytics resources across functions. Construct process documentation and workflow capture. Required Qualifications, Capabilities, and Skills 3+ years of related experience. Bachelors degree in Operations Research, Market Research, or related field. Proficient with SAS Viya, SAS Macro, SQL, VBA, JavaScript, and MS Office tools. Experience with relational database systems (Teradata, Snowflake, Oracle). Knowledge of Putty, Control-M, and Power Shell. Strong communication skills; ability to engage with all management levels and partners. Strong analytical skills with attention to detail and accuracy. Preferred Qualifications, Capabilities, and Skills Hands on experience in Alteryx

Position: Process Coach Coding Specialty: IVR Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 3.5+ years total, with at least 2+ years as Sr. Coder / SME / Team Coach / QA / Process Coach Job Description: We are seeking a detail-oriented and experienced Process Coach Coding with a strong background in Medical Coding , specifically in IVR (Interactive Voice Response) . The ideal candidate will play a key role in coaching and guiding a team of coders, ensuring coding accuracy, quality, and compliance with established standards. Key Responsibilities: Act as a subject matter expert and mentor for a team of medical coders specializing in IVR coding Provide ongoing coaching, training, and feedback to improve individual and team performance Conduct quality audits , root cause analysis, and support performance improvement initiatives Ensure accurate application of CPT, ICD-10, and HCPCS codes for IVR-related procedures, diagnoses, and services Monitor daily coding operations and ensure delivery timelines and compliance standards are met Assist in onboarding and upskilling new team members to maintain consistency and accuracy in coding Required Skills: Minimum 3.5+ years of total experience in Medical Coding At least 2+ years in a senior role such as Sr. Coder, SME, QA, Team Coach, or Process Coach In-depth understanding of IVR-related coding using CPT, ICD-10, and HCPCS Strong grasp of medical terminology, documentation guidelines, and payer-specific policies Proven ability to coach and support coders in meeting quality and productivity goals Excellent communication, feedback delivery, and documentation skills Good to Have: CPC or equivalent AAPC/AHIMA certification Experience in coding quality assurance and audit processes Knowledge of EHR/EMR systems and coding platforms Job Type: Full-Time Location: Chennai (On-site) Shift: Day Shift Interested candidates can share their updated CVs at: Shrikant.khochare@omegahms.com WhatsApp: 9004744373

Position: Lead Delivery Quality Specialty: IVR – Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 5+ years total, with at least 1–2 years as QA Lead / Lead – Quality (on paper) including team handling Job Description: We are looking for a quality-focused and process-driven Lead – Delivery Quality with a strong background in Medical Coding Quality Assurance , specifically in IVR coding . The ideal candidate will have proven experience in leading QA teams , driving quality performance , conducting audits, and ensuring compliance with coding standards and client expectations. Key Responsibilities: Lead the Quality Assurance function for a team of medical coders focused on IVR procedures Drive quality improvement initiatives across the delivery process Perform regular audits , identify quality gaps, and implement corrective actions Monitor quality performance metrics and ensure adherence to client-specific quality benchmarks Guide and mentor QA team members and coders in best practices and compliance standards Participate in calibration sessions, client audits, and feedback reviews Collaborate with Delivery and Operations teams to align quality with productivity Analyze trends in coding errors and provide structured feedback and training recommendations Required Skills: Minimum 5+ years of total experience in Medical Coding, with 1–2 years in a QA Lead or Lead – Delivery Quality role (on paper) Strong exposure to IVR Medical Coding and its quality requirements Proficient in auditing CPT, ICD-10, and HCPCS coding accuracy Proven experience in leading QA teams or managing quality processes in a delivery setup Strong analytical and problem-solving skills, with attention to detail Excellent communication, leadership, and stakeholder management abilities Good to Have: CPC or other AAPC/AHIMA certifications Experience in working with EMR/EHR platforms and QA tools Exposure to client interaction and escalation handling Knowledge of Six Sigma or other quality frameworks (preferred but not mandatory) Job Type: Full-Time Location: Chennai (On-site) Shift: Day Shift Interested candidates can share their updated CVs at: Shrikant.khochare@omegahms.com WhatsApp: 9004744373

Position: LEAD DELIVERY (Coding) Specialty: IVR Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 5+ years total, with at least 12 years as a Team Lead (on paper) Job Description: We are actively hiring a LEAD DELIVERY (Coding) professional with a strong background in Medical Coding , specifically in IVR coding. The ideal candidate should have hands-on experience in coding IVR-related procedures, diagnoses, and services using standardized coding systems like CPT, ICD-10, and HCPCS . Key Responsibilities: Lead and manage a team of medical coders focusing on IVR-related services Ensure accurate translation of IVR procedures, services, and diagnoses into standardized codes for billing and record-keeping Review and audit coded data for accuracy, compliance, and quality Train and mentor team members to ensure adherence to industry standards and internal guidelines Collaborate with QA, compliance, and billing teams to ensure end-to-end accuracy in coding and documentation Drive continuous improvements in coding workflows and delivery timelines Required Skills: Minimum 5+ years of total experience in Medical Coding, with 1–2 years of experience as a Team Lead (on paper) Strong expertise in IVR Medical Coding – translating IVR procedures into CPT, ICD-10, and HCPCS codes Proficient in coding standards, payer-specific guidelines, and compliance regulations Excellent team management, leadership, and communication skills Strong analytical and decision-making abilities Good to Have: CPC or other AAPC/AHIMA certifications Experience with audit and quality control in coding Familiarity with EHR/EMR platforms and medical billing systems Job Type: Full-Time Location: Chennai (On-site) Shift: Day Shift Interested candidates can share their updated CVs at: Shrikant.khochare@omegahms.com WhatsApp: 9004744373

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coding.. Basic Requirements: Experience: 1 Years to 4 Years Specialties : Radiology Salary: Best in Industry Work Mode: WFO Notice Period: Immediate Joiners Shift: Day Location: Velachery/ Vepery Preferably candidates with experience in Radiology Coding. Mode of interview: Video call Interview Interested candidate contact or share your updated resume to 9003239650 / 8925808598 - MALINI HR Regards, GLOBAL MALINI HR 90032 39650

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! PhonePe Workforce Manager job description mentioned below: Forecasting, Planning & Scheduling Develop full scale capacity plans, associate communication documents, define key variables and create strategies for risk mitigation and contingency planning. Identify and analyse Inter-Day & Intra-Day Volume trends, anomalies and developing various statistical models to effectively plan for similar trend . Administer the usage of various WFM tool and models (such as Erlang) to create fully optimized schedules to enhance business efficiency. Access Management Design and implement support channel solutions like Call routing, ACD, IVR, Ubona workflow etc. as per operational requirements and attain the most eminent productivity. Periodic audits report on the access levels for the users active and deactivated on the systems, identify deviations and drive remediation activities for any noncompliance. Understanding the gaps with the current Technology/System/Tools and work with product team to improve technology and processes based on industry best practices. Execution Driving real time operational performance through centralized command centre by ensuring apt Break/Schedule Adherence & Reduction of Wrap/Hold thereby leading to reduction in AHT Develop and deploy effective load balancing workflow assignments to ensure parity and prioritization across sites, processes are well managed for their respective BUs. Initiate alarm / red flag through systems and proactive communications to all stakeholders highlighting any anomalies on the volume inflow which would adversely impact the business metrics. Reporting Create & Manage BI Dashboards for the operational teams, identify improvement opportunities, mitigate with action plans, review and track daily for the progress with operations team. Prepare, analyze and review the key business metrics in a periodic manner, surface the right insights to the operational leadership team for high-quality decision making. Commercials Daily billing trackers to be published to all stakeholders (internal and external) thereby keeping a close tab on the projections vs actual delivery. Initiating payments to service providers in accordance with pre-agreed terms after validation of billing files. People Practices Hiring the right staff, provide them with adequate support, motivate them to go extra mile, create a high-performance culture and retain the workforce talent pool by rewarding them for their work. Responsible for coaching, mentoring, evaluating and developing next line leaders in the WFM team. Setting up realistic, measurable goals for the team, monitor teams performance against these goals, providing documented feedback on the performance and track for the progress on the feedbacks. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .