799 Ivr Jobs - Page 2

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Technology,Master Of Engineering,Master Of Comp. Applications Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and ...

"We're Hiring for Certified Medical Coders- Experienced-Day Shift- Work From Office- Guindy- Chennai" Interested candidates can walk-in directly to the below mentioned address & reach out to: hr@s10health.com /8608772023 WALK-IN DATE & TIME: MON to FRI between 12.00 pm to 7.00 pm. Job Requirement: *Experience: 1-3 Years *Speciality: E/M, OP, IP, Surgery, Radiology, IVR *Notice Period: Immediate Joiners *Requirement: Certified in AHIMA, AAPC, CCS, CPC *Candidate must have Good Communication & Interpersonal Skills *Basic Computer Knowledge *Good Communication *Any Graduates (UG/PG/Diploma) *Day Shift (Mon-Sat) *Work Location-Guindy-Chennai *CTC: Best in Industry Job Description: *Review medica...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Voice Engineer with 3 to 5 years of experience in Asterisk, Kamailio, SIP, WebRTC, and VoiceXML, along with strong scripting skills in Java. The ideal candidate will be responsible for designing, deploying, and maintaining real-time communication systems, ...

About The Role Skill required: NA - Business Transformation Designation: Business Transformation Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? 8–15 years of overall experience in experience in managing transformation for contact center ...

EXPERIENCE : 1 TO 4 YEARS IN ED PROFEE OR IVR LOCATION : CHENNAI AND BANGALORE SALARY : OPEN TO DISCUSSION CERTIFIED AND NON CERTIFIED, NO NEED RELIEVING LETTER INTERESTED CAN SHARE CV TO ARUNA - 6374451871 / 9385437168

1. Radiology Location: Chennai Eligibility: Certified / Non-Certified 2. Denial coders Experience: 3 to 6 years Location: Chennai Eligibility: Only Denial Certified Coders 3. Home Health Experience: 3 to 6 years Chennai | Hyderabad | Bangalore

Radiology Location: Chennai Eligibility: Certified / Non-Certified Denial coders Experience: 3 to 6 years Eligibility: Only Denial Certified Coders Home Health Experience: 3 to 6 years Chennai | Hyderabad | Bangalore Keerthi- 9344402033

We are hiriing for Denial/Radiology/IVR EXp:1+yrs Immeidate joiner Certifiifed and non-certified coder WFO Location:Chennai INterested share ur resume-9629859733 MOnisha Kindly refer ur friends also Thank you

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Amazon Connect Good to have skills : AWS Architecture, AWS Lambda Administration, Tech Solution Architecture Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a highly skilled Senior Contact Center Engineer with extensive experience in designing, implementing, and managing enterprise-scale Amazon Connect solutions. The candidate should bring deep technical experti...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary : Responsible for handling day-to-day contact center operations, requirements, and issues.Provide L1.5 support for operational activities including basic troubleshooting of associated services on Genesys Cloud. Roles & Responsibilities:oGood understanding about Genesys Cloud - Account Settings, People and Permission, Directory, Integration, Architect – ...

Provide language support for clients, including interpreting and translating documents. Develop and implement effective language training programs for employees. Required Candidate profile Strong understanding of cultural nuances and linguistic complexities. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.

As a CX Tech Solution Consultant, your role will involve collaborating with business leaders to define CX technology roadmaps aligned with strategic goals. You will design end-to-end architectures incorporating AI, ML, RPA, and cloud solutions to optimize customer engagement. It will be your responsibility to ensure that solutions are scalable, secure, and resilient, meeting industry best practices and compliance standards. You will also be required to develop business cases and recommend technology investments to enhance contact center efficiency and CX innovation. Your key responsibilities will include: - Leading CX transformation initiatives by introducing next-gen technologies such as AI...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Strong application development skills i.e. API, object orientated programming languages Relevant experience in IT Transition/Solutions Experienced in contact center IT infrastructure solutions or transitions Should have sound knowledge of Network, Voice, server, storage etc. Should have sound knowledge of contact center IT infrastructure landscape Should have in-depth knowledge of IVR design, telephony infrastructure, multi-media contact routing, self -service applications, IVR integration, predictive dialer Should have sound knowledge about CRM and tools for integration with CRM software Should have knowle...

Job Description for Google Dialogflow Experience:- 3 Year to 8 Years Location:- PAN India Google Dialogflow (GDF) JD : 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in ...

Job description In these roles, you will be responsible for: • Coding and abstracting information from provider patient medical records and hospital ancillary records per facility and/or state requirements. • Assigning appropriate billing codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines. • Querying physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous or unclear for coding purposes. • Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days. • Following strict coding guidelines within established productivity standards. • Attending meetings and i...

Key Responsibilities Requirements Gathering & Documentation Elicit and document business and functional requirements from stakeholders, clients, and end users. Translate business needs into detailed IVR design specifications and call flow documentation. Maintain and update requirement traceability matrices throughout the project lifecycle. IVR Design & Analysis Create and maintain Visio call flows (both high-level and detailed) based on user interface and IVR specifications. Collaborate with IVR developers and architects to ensure design feasibility and alignment with customer journeys. Define self-service and automation opportunities within IVR systems to optimize customer interactions. Tes...

Role - IVR-IVA Designer Level Senior , Skills and Expertise - Act as a trusted advisor in understanding and analysing clients business and technology problem / vision, conduct current state assessment with stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artifacts and provide meaningful insights / recommendations for future state design. IVR/IVA Designer Experience gathering IVR/A requirements from business, operations and telephony SMEs. Familiar with conversational AI/NLU tooling (Lex, Dialogflow, Kore.ai, etc.). Write IVR scripts considering business, CX, and compliance requirements. Prepare detailed call flow specs for developers. Experienced in...

Creation of functional requirements based on business/client/end user needs Experience in technical writing Experience working on large/complex projects Ability to communicate with engineers on requirements and expected outcomes Familiarity with voice components and/or contact center practices/procedures IVR knowledge of call flows, automation, self service IVR, Complex ACD testing (both speech and DTMF) Automation testing using Cyara or similar tools Smoke testing, System integration testing, regression testing Creation of Visio call flows, both detailed and high level based off User interface documentation

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. Responsibilities: Design and develop conversational AI solutions using Dialogflow ES/CX and Google generative playbooks. Build and maintain d...

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. Responsibilities: Design and develop conversational AI solutions using Dialogflow ES/CX and Google generative playbooks. Build and maintain d...

Position: Salesforce Delivery Leader/Head Location: Hyderabad or Chennai (Hybrid Model) Role Summary: We are seeking an experienced Salesforce Delivery Leader to oversee and manage a portfolio of Salesforce programs and implementations across multiple business lines. This leader will be responsible for guiding program managers, ensuring high-quality delivery, driving platform innovation (including AI/Agentic features), and enabling successful integrations with enterprise systems such as MuleSoft and telephony/IVR platforms. Key Responsibilities: Program Leadership & Governance Lead end-to-end delivery of Salesforce programs spanning Sales Cloud, Service Cloud, Marketing Cloud, and Experience...

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Primary skills: Internet of Things (IOT)->Contact Center->CC/ Contact Center Genesys, Network->Contact Center A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stagesfrom problem definition to diagnosis to solution design, development and deployment, You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues, You will identify change Management requirements and propose a structured approach to client f...

Position Title: Spanish Testing - QA Engineer - BF - JR169737 Job Family: IFT > Engineering /Dev Shift: Job Description: Job Title QA Engineer Requirement Type Full-Time Employee Job Location Bangalore Requirement Level I08 Hiring Manager Team Lead Primary Skill Spanish Fluency, Genesys IVR and Cyara Business Contact Center Skill Category Super Niche ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health...