1056 Ivr Jobs - Page 2

Responsibilities: 8+ Years Lead outbound dialer strategy, manage pacing, lists, and campaigns, optimise KPIs (Connect%, RPC%, Drop%), ensure DND/NDNC/TCPA compliance, troubleshoot dialer issues, drive analytics, and lead dialer analysts/RTAs.

Hi All, We infinx healthcare hiring Medical coders for our Radiology department, interested candidates can apply via jeeviya.s@infinx.com. JD: CPC certification is mandate Minimum 1yr to maximum 4yrs experience in radiology coders can apply Immediate joiners preferred. Location - WFO, Turbhe- Navi Mumbai. Regards, HR Team.

Must-Have** (Ideally should not be more than 3-5) ECCS Call routing developer with Genesys 8.5 and SIP experience Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred). Genesys strategy using composer and interactive routing designer. Test-infected attitude (strong desire to per...

As a Project Manager or Delivery Manager with a strong background in call center technologies and customer interaction solutions, your role will involve managing end-to-end delivery of call center solution projects to ensure timely implementation and high client satisfaction. Key Responsibilities: - Lead and manage the full project lifecycle of call center solution implementations including IVR, CTI, ACD, CRM integration, etc. - Act as the primary point of contact for clients throughout the project execution phase. - Define project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinate internal resources and third parties/vendors for seamless project execution. -...

As a Contact Center Solution / Technology Architect with hands-on experience, your role will involve assessing the current contact center architecture and designing a migration roadmap to a CCaaS platform. You will be responsible for recommending solution architecture for platform modernization and identifying opportunities to enhance customer experience using AI technologies such as intent detection, virtual assistants, predictive routing, and sentiment analysis. Key Responsibilities: - Proficiency in contact center technologies including on-premises and CCaaS - Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration - Knowledge of R...

As a Zendesk Admin, you will play a crucial role in configuring, maintaining, and optimizing the CRM tool to meet the Application Manager's requirements. You will work closely with the CX Technology & Innovation team and the Customer Service Operations team to ensure seamless integration of the CRM with third-party applications such as Chatbot, IVR, Nexus, and third-party sales channels. Your responsibilities will include handling day-to-day change requests, prioritizing tasks to maintain user satisfaction, reliability, and scalability. Key Responsibilities: - Keep track of user needs and requirements. - Optimize existing functionalities based on user requirements. - Implement new features t...

As a CTI Administrator at our company, you will be responsible for working with various CTI Platforms like GrupoNGN CloudComm, Unify OpenScap Contact Center, Avaya, Five9, Nice InContact, Bright Pattern or Cisco UCCE. Your key responsibilities will include familiarizing yourself with the implementation of IP Telephony and Dialer applications, designing and building Campaigns, Queues, Call Control Scripts, and IVR into the Dialer system. Additionally, you will be involved in CTI solution design, development, and maintenance, integration of various CTI solutions into the contact Centre architecture, and integration of CTI with Customer Relationship Management solutions such as Salesforce, Pega...

Immediate Job Openings for 15+ IVR Medical Coders @ Vee Healthtek Job Description: 1+ Years of Experience in IVR Medical Coding. Specialty: IVR Medical Coding Experience: 1 - 4 Years. Designation: Medical Coder/ Sr Coder Certification: CPC/COC/CCS/CIC is Must / NC with immediate joiners also can apply Joining: Immediate Joiners only Location: Bangalore/Chennai/Hyderabad/Trichy/Salem/Pune - WFO Interested Candidate can Call Immediately to 9790798065(Available on Whatsapp) or forward your profile to vanitha.u@veehealthtek.com Regards, Vanitha 9790798065 ramesh.m@veehealthtek.com Vee Healthtek

Experience with End-to-end IVR testing on Amazon Connect Lex V2 conversational testing (intents, slots, prompts) CloudWatch log validation CTR & Contact Lens verification Lambda/API testing Postman API testing Voice quality & speech accuracy testing Test cases, UAT, regression testing Cyara IVR automation, load testing Data validation Any Graduate - BE, BTech, BSc, BIT,MCA Immediate- Serving NP until month end

As an Operations Manager based in Pushpa Junction, Calicut, you will be responsible for overseeing and coordinating daily operational activities. Your primary duties will include: - Overseeing daily office operations to ensure smooth business flow - Supervising staffing, training, and sales teams to meet performance goals - Planning and implementing training programs - Monitoring and guiding team performance aligning with business objectives - Managing client services, documentation, and operational planning - Collaborating with departments to resolve bottlenecks and improve processes - Conducting training sessions on operational management - Assisting leadership in system improvements and t...

Dear Candidate , Greetings ! At present we have multiple urgent openings with EXL Service . Website : www.exlservice.com Position Tech Lead - Google Dialogflow - Developer Band : Manager / Senior Manager (25+ positions) Job Location : Noida / Gurgaon / Pune / Bangalore ( Hybrid Model ) Job Description Role : Permanent/ Full time Experience : min 7yrs+ (Mgr/Sr.Mgr) Role- Permanent/ Full time Shift- 1:00 PM to 11: 00 PM (10 Hours Shift. Also depends on the project/work dependencies) Working Days- 5 days Work Mode- Hybrid Mandatory Skills: Chatbot development, Voicebot , IVR combination of any 2 skills Conversational AI Platforms- Google DialogFlow. Should have done min. 3-5 projects on CCAI/ D...

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. 7+ years of software development experience, with at least 3 years in Dialogflow ES/CX. Strong programming experience in Python (Flask/FastAP...

Role Summary: Responsibilities: Act as the technical authority for the Genesys Cloud CX platform, ensuring solutions are aligned with solution standards and business objectives Lead the design and implementation of platform innovations and enhancements, collaborating with business stakeholders and external vendors. Deliver expert consultancy on internal, customer-facing, and business-led initiatives involving Genesys Cloud CX. Contribute to the strategic roadmap for Genesys Cloud technologies, identifying opportunities for continuous improvement. Produce clear, concise, and well-structured technical documentation to support solution design, governance, and delivery. Assess, design, and deliv...

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement 7+ years of software development experience, with at least 3 years in Dialogflow ES/CX. Strong programming experience in Python (Flask/FastAPI...

We are seeking a Mid-level AWS Lex Developer with hands-on experience in building skill bots and strong Python development skills. The role involves designing, developing, and maintaining intelligent bots using AWS Lex and integrating them with backend systems via Python-based Lambda functions. The ideal candidate will have a solid understanding of bot design, NLU concepts, and conversation flow orchestration, along with the ability to collaborate with business stakeholders, solution architects, and QA teams for end-to-end bot delivery. Responsibilities: Develop and maintain AWS Lex (V1/V2) skill bots for chat and voice channels. Implement intents, slots, utterances, and fulfillment logic us...

We are looking for a Senior AWS Lex Developer with strong expertise in building and managing skill bots and delivering high-quality conversational AI solutions on AWS. The ideal candidate will play a key role in requirement gathering, bot design, and end-to-end implementation across multiple customer touchpoints. The role involves close collaboration with business stakeholders, solution architects, and development teams to transform business use cases into intelligent conversational experiences using AWS Lex, Lambda, and related AWS services. Responsibilities Lead the design, development, and deployment of AWS Lex-based skill bots for voice and chat channels. Conduct requirement gathering se...

> Job Description: Senior CPaaS Sales Manager / Enterprise sales Manager. Hyderabad, Bangalore, Mumbai, Delhi (Preference for Local Candidates) Position Overview: We are looking for a seasoned Enterprise sales professional with a strong background in the telecom industry to drive our CPaaS (Communication Platform as a Service) sales. The ideal candidate will have an MBA in Marketing and at least 10 years of experience in CPaaS sales, demonstrating excellent communication skills and the ability to work both independently and as part of a team. Key Responsibilities: Develop and implement strategic sales plans to achieve sales targets and expand our customer base in the CPaaS sector, focusing o...

Location: Mumbai (On-site)Experience: 1 3 years (SaaS Sales Preferred)Preferred: Female About the RoleThis is a hard-core sales profile focused on acquiring new customers for the Keepintouch SaaS app and API products. The role requires high energy, strong pitching skills, and the ability to convert leads into paying customers. Key ResponsibilitiesNew Client Acquisition Generate and ... Customer Acquisition Executive-Bhandup(Mumbai) Mumbai - Apply JobItUs ATS Customer Acquisition Executive-Bhandup(Mumbai) Customer Acquisition Executive-Bhandup(Mumbai) About the Role This is a hard-core sales profile focused on acquiring new customers for the Keepintouch SaaS app and API products. The role req...

Required Skills: Good knowledge of Contact Center Domain preferably 4+ years. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool Hands-on knowledge on automating IVR flows using Cyara Automation tool. Good knowledge of SQL queries Good knowledge of Genesys cloud, Genesys reports and dashboards Good functional understanding and testing knowledge of Salesforce Agent desktop Good communication skills. Good knowledge of Database Testing.

Role Overview: As a highly skilled and experienced Genesys Cloud CX Technical Architect, you will be responsible for designing, implementing, and managing the Genesys Cloud CX environment to meet the evolving needs of the organization. Collaborating with cross-functional teams, you will deliver scalable, secure, and efficient contact center solutions, providing technical leadership and mentorship throughout the process. Key Responsibilities: - Designing, developing, and implementing scalable and secure Genesys Cloud CX solutions - Collaborating with stakeholders to translate business needs into technical specifications - Leading the development team in building and deploying configurations, ...

Designation: Associate Director Y our potential, unleashed. At Deloitte, your whole self to work, every daybine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters. The Team Deloitte s Technology & Transformation practice can help you uncover and unlock the value buried deep inside vast amounts of data. Our global network provides strategic guidance and implementation services to help companies manage data from disparate sources and convert it into accurate, actionable information that can support fact-driven decision-making and generate an insight-driven advantage. Roles and Responsibilities - Convers...

Application Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnbs business goals. The ACOEs vision is to build a world-class analytics organization that provides scalable analytics. We work with various business function...

Role & responsibilities Customer Support & Issue Handling Provide Level 1 & L2 technical support for customers across CPaaS, CCaaS, and Call center Telephony environments. Handle inbound support requests via email, chat, and phone with professional communication. Perform root cause analysis at the L1 level, escalating issues to L2/L3 teams where required. Ensure timely ticket resolution within agreed SLAs. Technical Troubleshooting & Monitoring Monitor and manage alarms, logs, and dashboards for cloud telephony and telecom platforms. Troubleshoot first-level issues related to SIP, VoIP, PRI, DID, SMS Gateways, IVR, and API Integrations. Execute standard operating procedures (SOPs) for recurr...

Good knowledge of Contact Center Domain preferably 4+ years. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool Hands-on knowledge on automating IVR flows using Cyara Automation tool. Good knowledge of SQL queries Good knowledge of Genesys cloud, Genesys reports and dashboards Good functional understanding and testing knowledge of Salesforce Agent desktop Good communication skills Good knowledge of Database Testing Understand the Architecture of the system Communication with Stakeholders Desing and create test cases and Cyara scripts as per business requirements Perf...

Role Overview: As a Multispecialty Surgery Coding SME (Professional & Facility), you will be responsible for serving as a Subject Matter Expert (SME) in both professional and facility surgery coding. Your role will involve providing extensive knowledge, training, auditing, and guidance on complex surgical coding across various specialties, ensuring adherence to ICD-10-CM, CPT, HCPCS, and CMS guidelines. Key Responsibilities: - Act as the primary resource for addressing inquiries related to multispecialty surgical coding for both professional and facility settings. - Accurately assign codes for intricate surgical procedures in specialties such as orthopedic, cardiovascular, neurological, dige...