270 Ivr Jobs - Page 2

Summary Strategically and tactically supports Director Clinical Data Standards. Responsible for advising/leading the planning, development and implementation of Industry (CDISC and regulatory) compliant, high quality, clinical data standards, infrastructure or automation technologies. Providing expert support and stellar customer focus to business users and teams on their use, including: -Data standard collection tools in EDC (CRFs, edits checks, derivations, core configurations) -Data transfer specifications -Analysis data/TFL standards/Define -Automation solutions / technologies -Business infrastructure, business rules and guidelines. May lead global teams. About the Role Major accountabilities: Ensuring alignment with the CDS strategy; Responsible for Clinical Data Standard/automation solution planning, definition, development, validation and support Serves as the primary contact for global / TA data standards and/or technologies ensuring timely and quality deliverables. Responsible for driving efficient, high quality and timely implementation of new standards and/or technologies. Ensure efficient governance and approval of global clinical data standards / technologies liaising with governance boards as needed. Lead the technical review and assessment of industry and regulatory standards and technologies supporting regular gap/impact analysis and implementation of action plans where needed. Lead and contribute to the development, maintenance and training of relevant clinical standards systems and processes. Act as an expert consultant providing Clinical Data Standards input to all relevant areas including electronic data capture/database programming, edit check programming, report programming, electronic data loads, IVR technology, electronic patient reported outcomes, metadata management and/or other clinical data management or analysis data and TFL-related systems. Act as primary subject matter expert (SME) for assigned area providing support, consultation and training to end users and SME networks on implementation of standards and related tools on development programs. Provide mentoring and technical guidance to Clinical Data Standards associates; Contributes to the effectiveness and development of talent. Key performance indicators: Timely execution of of projects and data requests; Feedback from project sponsors and key stakeholders Adherence to Novartis policy and guidelines -Metrics and Adherence to KPIs Work Experience: Managing Crises. Functional Breadth. Project Management. Collaborating across boundaries. Representing the organization. Skills: Automation. Biostatistics. Clinical Trials. Computer Programming. Cross-Functional Teams. Data Analytics. Decision Making Skills. Metadata Management. Statistical Analysis. Languages : English. Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Bachelor degree/BTech in Computer Science or related discipline or 2+ years of experience as a QA/Tester Must have 1+years of Manual testing experience Experienced Test Engineer with a strong hands-on in creating Test design, Test cases, with extensive experience in Manual, System and Functional Testing Having strong Integration testing knowledge Good to have IVR domain knowledge Experience working with QA Best Practices in relation to Agile methodologies Knowledge of testing any IVR applications Having experience in any test management tool (preferably Azure DevOps) Self-motivated with the ability to drive features to delivery. Strong analytical and problem solving skills. Excellent oral and written communication skills. Good logical sense, strong technical skills and the ability to learn new technologies quickly Strong knowledge of software QA methodologies, tools, and processes

Position Overview: We are seeking an experienced IVR Developer/System Specialist to design, develop, and maintain Interactive Voice Response (IVR) solutions across multiple contact center platforms. This role is crucial in ensuring excellent customer experience through efficient voice response solutions while working in a dynamic, evolving environment. Key Responsibilities: Design, develop, and maintain IVR applications across multiple platforms including Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Configure and optimize call routing strategies and menu structures Integrate IVR systems with Salesforce CRM and other enterprise applications Handle call flow development, routing strategies, and transfer logic between different platforms Perform system testing, troubleshooting, and performance monitoring Create and maintain comprehensive documentation for IVR applications and integration points Analyze call patterns and recommend improvements for customer experience Maintain and update voice prompts and recordings Ensure system security and compliance with industry standards Collaborate with cross-functional teams to gather requirements and implement solutions Education: Bachelor's degree in Computer Science or related field, Required Experience: 5+ years of experience in IVR development, with a focus on Talkdesk and Omelia. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in IVR development and contact center technologies Proven experience with at least two of the following platforms: Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Strong understanding of contact center architecture and call flow design Experience with Salesforce CRM integration Strong knowledge of telephony systems and VoIP technologies Experience with speech recognition and text-to-speech technologies Understanding of contact center operations and customer service processes Knowledge of SQL and database management Technical Skills: IVR Development Platforms: Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 CRM Integration: Salesforce Web Services: REST APIs, SOAP Database: SQL, NoSQL Version Control: Git Understanding of DTMF and voice recognition technologies Knowledge of telephony protocols (SIP, VOIP) Experience with call flow design tools Soft Skills: Strong analytical and problem-solving abilities Excellent communication and documentation skills Ability to work independently and in team environments Strong project management capabilities Customer service-oriented mindset Adaptability and willingness to learn new technologies Experience in handling multiple projects simultaneously Preferred Qualifications: Experience managing IVR systems during platform migrations or mergers Knowledge of AI and machine learning applications in IVR Experience with cloud-based IVR solutions Familiarity with multiple IVR development environments Knowledge of speech recognition and natural language processing Experience with API development and web services Certifications in relevant platforms (Cisco, Twilio, Salesforce) Experience with contact center analytics Knowledge of CTI (Computer Telephony Integration) Experience with agile development methodologies If you feel you have the necessary skill sets and are passionate about the job, please send your profile to me at vthulasiram@ashleyfurnitureindia.com

Looking for any Certified/Non Certified Medical coder with HCC Coder/QA HHC Coder/QA Denial Coder/QA Only Immediate Joinees should Apply. Flexible in Relieving letters & Gaps. Joining Bonus. Required Candidate profile Looking for any Certified/Non-Certified Medical coder with any specialty like HCC/HHC/Denial Coder/QA Perks and benefits Cab and Food Coupons

The individual will be involved in the following critical activities: Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios. Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing. Perform integration and functional testing for code delivered by the development team during each sprint. Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs Design and implement test strategy and develop estimates. Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing) Work closely with onshore and offshore testers to ensure testing deliverables are met Follow standard QA methodologies to ensure the delivery of quality products. Log and report defects and escalate issues Work to meet project schedules, timelines and deadlines. Experience with Test Management tool s (a plus) Support business users in UAT activities for all major and minor releases. Support once a month weekend production validation for all major releases Strong attention to detail Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile The ideal experience and critical competencies for the role include the following: Bachelor s degree in Computer Science or a related technical field 7+ years of experience in software testing or related fields. 3 + years of hand on Quality Assurance experience with a key role in building and enhancing a QA function. 2- 5 years of experience designing, implementing, and supporting cloud contact center solution including call center routing, IVR design and integrations. Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems. Experience supporting NICE CXOne platform , agent flow script, and data capture utilizing Incontact Studio Strong understanding of Call Flows Experience with Integration and Regression testing Experience and knowledge of Agile test management process and methodologies Experience with product development and testing life cycles including test approach and test case reviews. Experience creating and maintaining test suites and cases in Azure Dev O ps Test Plans. Experience in Test Automation using Selenium and /or other related tools. Familiar ity with web app/SAAS / Paas software development , Azure Cloud computing sol utions and working knowledge of any Relational Database and DB Queries. Professional experience with software lifecycle management / Azure DevOps in a fast-paced software environment The applicant must also have: D efect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report . Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.) Background Check Required By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We offer you a competitive total rewards package, continuing education training, and tremendous potential with a growing worldwide organization. ."

Position: NICE inContact Developer (CE30SF RM 3276) Shift timing : General Shift Work Mode : Client office (5 days) Relevant Experience : 3 + years on NICE CXone (inContact) Education : Bachelor s / Masters / PhD Minimum criteria BE Computers, MCA, eqv Must have skills: NICE CXone Studio Scripting, IVR / ACD Call-Flow Design, API REST Integrations, JavaScript / JSON / Web Tech, Reporting Analytics (CXone), Contact-Center Ops KPIs Good to have skills: CRMs (Salesforce, Dynamics), Voice Sentiment Analytics, Telephony / VoIP, Agile / DevOps, Git or other VCS, Chatbot / Omnichannel Dev Any special or skills related notes: Must be hands-on with NICE CXone Studio scripting, API integrations, and omnichannel configuration. Strong communication, troubleshooting, and problem-solving abilities are essential. Candidate Roles and Responsibilities Individual contributor and mainly will be engaged in High scaled, cloud based, Video subscription domain production grade developmental assignment Job Category: Others Job Type: Full Time Job Location: Ahmedabad Indore Pune Experience: 3+ years Notice period: 0-15 days

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Medical Coding Trainer with minimum 5 Years of experience into Medical Coding!!!. Position :Medical Coding Trainer Location: Velachery Salary : Best in industry Work Mode: WFO Qualification: Any Degree Requirements: Minimum of 5 years of hands-on coding experience, with expertise in Emergency Department (ED) , Evaluation & Management (E&M) , Denial Coding,Radiology and Surgical coding . Lead training sessions for new and existing coders, with a primary focus on ED , E&M , and Surgical coding (ICD-10, CPT, HCPCS). Prior experience training medical coding batches in a classroom or group setting is required. Strong background in ICD-10 , CPT , and HCPCS coding systems, along with payer-specific requirements and compliance guidelines. Proven ability to design and lead group training sessions, including interactive learning activities and performance evaluations. CPC (Certified Professional Coder) certification required. Interested candidate contact or share your updated resume to 8925808597 [Whatsapp] Regards, Kayal HR 8925808597

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR2), You Have High school diploma or equivalent (required) 2+ years experience in the call center and/or customer service industry Experience in coaching and mentoring Knowledge of call center systems, ACD/IVR and performance statistics Ability to work a variety of shifts, including days, evenings, and holidays Superior communication skills: Listening, verbal and written Skills in MS Office programs (Word, Excel and PowerPoint) Ability to type 30 WPM with accuracy Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations Ability to build rapport with clients and interact with team members at various position levels Engaging and successful communicator, speaker, and facilitator Ability to develop employees through positive motivation Strong analytical, problem solving and decision-making skills Comfort with technology and frequent technological change Adaptable to change and innovation Act as a role model and exemplify behaviors in line with our cultural values Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner ,

" About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR2), You Have High school diploma or equivalent (required) 2+ years experience in the call center and/or customer service industry Experience in coaching and mentoring Knowledge of call center systems, ACD/IVR and performance statistics Ability to work a variety of shifts, including days, evenings, and holidays Superior communication skills: Listening, verbal and written Skills in MS Office programs (Word, Excel and PowerPoint) Ability to type 30 WPM with accuracy Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations Ability to build rapport with clients and interact with team members at various position levels Engaging and successful communicator, speaker, and facilitator Ability to develop employees through positive motivation Strong analytical, problem solving and decision-making skills Comfort with technology and frequent technological change Adaptable to change and innovation Act as a role model and exemplify behaviors in line with our cultural values Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner ","

EXPERIENCE : 1 TO 4 YEARS IN ED PROFEE OR IVR LOCATION : CHENNAI AND BANGALORE SALARY : OPEN TO DISCUSSION CERTIFIED AND NON CERTIFIED, NO NEED RELIEVING LETTER INTERESTED CAN SHARE CV TO ARUNA - 6374451871 / 9385437168

Senior Contact Center Engineer (174) What You will do Are you looking for a role where you can make a different in the business worldThis role will deliver new technologies enabling our Contact Centers to saves lives! Which technologiesWe have deployed the Nice CXone suite of omnichannel ACD and IVR and complementing it with Workforce Engagement, Feedback Management, Performance Management, Interaction Analytics and Artificial Intelligence. You will work with a team of call center engineering peers to deliver the future of Global Contact Centers. You re experienced but you haven t delivered all of these products beforeDon t worry! Bring what you ve got and learn the rest with us! How you will do it Work on a team engaging in technical exploration, innovation, design, and delivery of new features components Enjoy technical discussions within the team proposing solutions and alternatives. Work with Architects and other members of the team to ensure the solution fits with the overall architecture. Build healthy relationships with our business partners. Translate business requirements into technical requirements, and vice versa. Make technology understandable to non-technology partners. Be an inclusive, supportive team mate. This is a highly technical role - it is not appropriate for project managers, sales engineers, or contact center supervisors/agents What we look for Required 10 years experience in Contact Center Technology Design and Engineering Technology background in one of the major commercially available Contact Center as a Service solutions such as Genesys, Nice, Five9. 5 years + experience in scripting/programming contact center call flows Curiosity and an interest in problem solving Bachelor s degree plus confirmed knowledge of experience, or equivalent experience. 4 years experience with the Nice CXone technical platform is helpful, but not required. Ability to communicate with a diverse audience. Ability to establish relationships with resources who report to different managers. Strong history of business relationship management We appreciate that a is a wish-list and we encourage candidates to apply even if they don t believe they tick every box. A career is an evolution and if you are the right candidate to develop into this role, your leadership will provide the mentoring to help you fill the gaps and reach your potential.

We are currently seeking for Radiology Medical Coding at Vee Healthtek. Job Description: - Must have over 6months of experience in Radiology Coding - Specialization in Radiology Medical Coding - Experience of Minimum 6Months - 3Years on Radiology - Designation: Medical Coder - Location: Chennai/Salem /Trichy (Work from office) -Certification Mandatory Interested candidates are encouraged to contact us immediately at 7540003326 (also available on Whatsapp) or send your profile to lavanya.ku@veehealthtek.com. Best Regards, Lavanya - TA 7540003326 / lavanya.ku@veehealthtek.com

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 1+ Years of experience in ED Coding Notice : Immediate Work Mode : Office Location : Velachery Salary : Max 3 LPA COMPETENCIES / SKILL SET : *Minimum 1+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *1+ Years of experience in ED Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 8925808591 - Janapriyaa HR. Regards Janapriyaa HR Global HR Team 8925808591

Manage Cisco Contact Center solutions, ensuring efficient operation and support for customer service teams. Configure call routing, monitor system performance, and troubleshoot technical issues to enhance customer experience.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX.- Good To Have Skills: Experience with cloud-based application development.- Must have Genesys Architect & Developer with Data actions & integration experience.- Must have call Flow build experience with Data Tables, Call routing & Data actions in Genesys Experience.- Must have Genesys IVR development experience with Google dialogue or Genesys Flow engine bots.- Must be familiar with Genesys APl's and data.- Must be familiar with Genesys L3 support cases and escalation(s)- Strong understanding of application lifecycle management.- Familiarity with integration techniques for various business applications.- Experience in troubleshooting and optimizing application performance. Additional Information:- Must have 6+ years of working experience in Genesys with a minimum of 1-2 years in Genesys Cloud.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for Denial Coders @ Velachery Location !!! JOB DETAILS : Experience : 3+ Years of experience in Denials Coding Notice : Immediate Work Mode : Office Location : Velachery COMPETENCIES / SKILL SET : *Minimum 3+ years of Denials Coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *3+ Years of experience in Denials Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to POOJA PATHAK - 9952075752 Regards Pooja Pathak Global HR Team 9952075752

Job Title: Software Test Lead - Automation & Functional Testing Location: Bangalore Experience: 7-10 years Job Description: We are looking for a highly skilled and detail-oriented Test Lead to join our QA team in Bangalore. The ideal candidate will have strong experience in functional and automation testing and will lead a team to ensure the quality and reliability of our software products. Key Responsibilities: Lead the planning, design, and execution of test strategies for functional and automation testing. Coordinate with developers, business analysts, and other stakeholders to define test requirements. Design, develop, and maintain automated test scripts using industry-standard tools (e.g., Selenium, TestNG, Cypress, etc.). Perform hands-on testing, including functional, regression, integration, and system testing. Identify test data requirements and prepare test data as needed. Track, report, and manage defects through resolution. Proficient in Test Management, Stakeholder Management, Inter-group Coordination, Communication, Quality, and Measurements. Proficient in Web Application and API Testing. IVR Application understanding - Good to have. Mentor junior QA team members and ensure adherence to best practices. Continuously improve test processes and frameworks to enhance efficiency and coverage. Required Skills & Qualifications: Bachelor s degree in Computer Science, Engineering, or related field. 7-10 years of experience in Quality Assurance, with at least 2 years in a lead role. Strong knowledge of functional testing methodologies and test case design techniques. Proven experience in automation testing frameworks (Selenium, Appium, Cypress, etc.). Hands-on experience with test management and bug tracking tools (e.g., JIRA, TestRail). Solid understanding of Agile/Scrum development processes. Excellent analytical, problem-solving, and communication skills.

Job Category: Job Type: Job Location: Experience Level: We are seeking a talented and experienced IVR Developer with a strong background in Asterisk and SIP protocols. The ideal candidate will be responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems and ensuring seamless SIP session management. This position requires hands-on experience with Asterisk-based platforms, telephony systems, and SIP protocols. Key Responsibilities: Design, implement, and maintain IVR systems using Asterisk PBX and associated telephony protocols (SIP, RTP). Develop and customize SIP-based voice solutions, including call routing, session management, and termination. Create and maintain custom dial plans, IVR menus, and voice applications to meet business needs. Integrate IVR systems with databases, CRMs, and other backend systems to enhance functionality. Troubleshoot and resolve issues related to Asterisk, SIP configurations, call routing, and system performance. Collaborate with cross-functional teams, including QA, to ensure system reliability and performance. Implement security best practices for SIP and Asterisk systems to protect against potential threats (e.g., SIP-based attacks). Optimize the performance of IVR applications, focusing on scalability, efficiency, and responsiveness. Maintain system documentation and create training materials for internal teams. Required Skills: Strong experience with Asterisk PBX platform and IVR development. In-depth knowledge of SIP (Session Initiation Protocol) , RTP (Real-Time Protocol) , and other telephony protocols. Proficiency in Asterisk Dial Plan (extensions.conf) and AGI (Asterisk Gateway Interface) scripting. Experience with IVR design and integration, including voice prompts, menu options, and automated call routing. Strong troubleshooting skills in telephony and VoIP environments, particularly with SIP-based systems. Familiarity with Asterisk modules and dial plan features, including Voicemail , Call Queues , Conferences , and Call Recording . Experience with telephony hardware integration (e.g., PRI, Analog, and VoIP gateways). Knowledge of Linux-based environments (CentOS, Ubuntu) as they relate to Asterisk deployment. Proficient in programming languages such as, Perl , Python , or Bash scripting for system automation. Familiarity with VoIP services and related technologies, such as codecs, NAT traversal, and firewall configurations. Strong understanding of telephony network architecture and security best practices. Experience with FreePBX , Elastix , or other Asterisk-based distributions. Hands-on experience with WebRTC and SIP trunking . Knowledge of MySQL or other databases for backend integrations. Familiarity with cloud-based telephony solutions (AWS, Azure) and APIs. Experience with IVR platforms like Genesys , Cisco UCCE , or Twilio . Certifications or training in telephony systems or Asterisk (e.g., Digium Certified Asterisk Administrator). Notice period: below 30 days Work Location: Chennai (Work from office) Next Post WebRTC Developer Industries Solutions

Job Description: We are seeking a talented WebRTC Developer to join our team and contribute to the development of real-time communication applications. As a WebRTC Developer, you will be responsible for designing, implementing, and maintaining WebRTC-based solutions for audio, video, and data communication over the web. Requirements: Must have 2+yrs experience in WebRTC for (iOS or Android) development, with a strong understanding of its protocols and APIs Understanding of WebRTC interoperability with SIP, H.323, or other communication protocols. Knowledge of networking protocols and concepts including TCP/IP, UDP, and WebSocket. Signaling Server : Facilitates session negotiation between peers. STUN Server : Helps in discovering public IP addresses and NAT traversal. TRUN Server: Relays media streams when direct connections fail. ICE Agent: Establishes peer-to-peer connectivity using STUN and TRUN. Media Server (Optional): Handles complex tasks like transcoding. Security: Understanding of security best practices, including encryption (TLS/SSL), authentication, and authorization mechanisms. Familiarity with containerization (e.g., Docker) and cloud services (e.g., AWS, Azure ). Previous work experience in developing communication platforms or real-time video applications. Experience with front-end frameworks such as React, Angular, or Vue.js. Familiarity with server-side technologies such as Node.js for signaling and backend integration Experience with media processing and manipulation libraries such as WebRTC Native APIs. Strong problem-solving skills and ability to debug complex issues Proficiency in JavaScript, HTML5, and CSS for web application development These components work together to enable real-time communication in WebRTC applications using. Job Responsibilities: 1. Design and develop WebRTC-based applications for real-time communication. 2. Implement audio and video streaming functionalities using WebRTC protocols. 3. Integrate WebRTC with existing web applications and platforms. 4. Collaborate with cross-functional teams to define requirements and develop solutions. 5. Optimize WebRTC applications for performance, scalability, and reliability. 6. Troubleshoot and debug issues related to WebRTC communication. 7. Stay updated with the latest developments in WebRTC technology and standards. 8. Write clear and concise technical documentation for developed solutions. 9. Participate in agile development processes including sprint planning, daily stand-ups, and retrospectives. Notice Period: Immediate or 30 days. Previous Post IVR Developer Industries Solutions

Immediate Job Openings for IVR Medical Coders @ Vee Healthtek Job Description: 1+ Years of Experience in IVR Medical Coding. Specialty : IVR Medical Coding Experience : 1 - 3 Years. Designation : Medical Coder/ Sr Coder Certification: CPC/COC/CCS/CIC is Must Salary: 35K CTC Max Joining: Immediate Joiners only Location : Chennai/Trichy/Salem - WFO Interested Candidate can Call Immediately to 9566406546(Available on Whatsapp) or forward your profile to kalaiyarasi.r@veehealthtek.com Regards, Kalaiyarasi Raja - HRD 9566406546 kalaiyarasi.r@veehealthtek.com Vee Healthtek

Only Certified Coder can apply Immediate joiner Work from office ED Facility Certified ( CHN / CBE & PUNE) EM Certified ( CHN / CBE & PUNE) Surgery Certified ( CHN / CBE & PUNE) Denial Certified ( CHN / CBE & PUNE) Pathology Certified ( CHN / CBE ) IVR Certified (CHN) Relevant experienced candidates Drop ur Resume and refer relevant profiles 9384497820 - Madhana, E mail - madhanabala.d@accesshealthcare.com

Level L2 Communication Good Email Good Experience Range 5-7 Years Required Skills Set Very Good Communication skill, Fluent in English,Very good skill in MS Excel, PPT, word,Ensure Daily Operations managed with excellence like call response TAT, quality of response by Helpdesk Agents, Ticket logging quality monitoring and improving, plan and prioritize calls based on criticality, assuring IMAC filled for all the case etc. , Assure No misbehave with users by team, regular audit of IVR calls and share the reports, Prepare and provide daily, weekly and Monthly MIS, Ensure tickets are closed within the given SLA.Team Leader must have excellent communication skills, soft skills, To ensure for proper hand over / take over process at the time of any of his team member joins / leaves Havells, Participate in Major Incident and problem management, Must resolve escalated calls informed by centralized helpdesk and resident engineer, as the same time responsible to make sure engineer are able to resolve calls Salary Range 25000-30000 Qualification Graduation, Certification Any Technical Certificate (e.g. Hardware Networking Course, Computer course, MCSE, CCNA) Technical Question Can you describe your leadership style and how you have successfully managed a service desk team in the past? How do you handle performance evaluations and provide constructive feedback to team members? What strategies do you use to motivate and engage your team, especially during peak times or challenging projects? How do you prioritize and delegate tasks to ensure your team meets its goals and service level agreements (SLAs)? Can you provide an example of a time when you had to resolve a conflict within your team? How did you handle it? What is your experience with the tools and technologies commonly used in a service desk environment, such as ITSM platforms (e.g., ServiceNow, JIRA)? Can you describe a particularly challenging technical issue you helped resolve? What was the issue and what steps did you take to solve it? How do you stay updated with the latest trends and technologies in IT service management? What is your approach to ensuring your team follows best practices in cybersecurity and data protection? How do you ensure your team provides excellent customer service, even under high-pressure situations? Can you give an example of a time when you had to handle a difficult or dissatisfied customer? How did you resolve the situation? What methods do you use to monitor and improve the quality of service provided by your team? How do you communicate complex technical issues to non-technical stakeholders or end-users? How do you approach troubleshooting and resolving recurring issues reported by end-users? Can you explain a process you have implemented that improved the efficiency of the service desk? What is your process for prioritizing incidents and service requests? How do you ensure that your team members are continuously developing their skills and knowledge? Can you describe a training program or initiative you ve implemented to improve your team s performance? How do you handle onboarding new service desk team members? What key performance indicators (KPIs) do you monitor to assess the effectiveness of the service desk? Can you provide an example of how you used data and metrics to improve service desk performance? A critical system is down, and multiple users are affected. How would you manage the situation and communicate with stakeholders? A team member consistently fails to meet performance expectations. How would you address this issue? You receive a high-priority request from an executive that conflicts with current team workload. How do you handle the prioritization? An important software update is scheduled, and you anticipate a surge in service requests. How would you prepare your team? What is your vision for the service desk, and how do you plan to achieve it? How do you ensure the service desk aligns with the overall goals and strategy of the organization? Can you describe a time when you had to drive a significant change or improvement in your service desk? What was your approach and the result?

In this Role you will be Responsible for: Should have experience in Radiology/E&M/ED/Surgery/IVR The coder reads the documentation to understand the patient's diagnoses assigned. Transforming of healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes Creating uniform vocabulary for describing the causes of injury, illness & death is the role of medical coders. Medical coding allows for Uniform documentation between medical facilities. The main task of a medical coders is to review clinical statements and assign standard Codes Requirements of the role include: 1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies in Life science/BPT/Pharm/Nursing Good knowledge in human Anatomy/Physiology 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Ability to work scheduled shifts from Monday-Friday 7:30 AM to 5:30 PM IST and the shift timings can be changed as per client requirements. Flexibility to accommodate overtime and work on weekend basis business requirements. It is Mandatory to return to office based on client or business requirement. We dont have any openings for HCC only for E/M , ED, Surgery, Radiology and IVR. Interested please share resume to dharanipriya.subramanian@nttdata.com and only whatsapp to 9551149721

About ALLEN Allen is known for fostering academic brilliance with its unwavering commitment to rigorous standards, innovative teaching methodologies, and a nurturing learning environment Building on ALLEN Careers three decades of success, Allen Digital is where innovation meets tradition. We've embarked on a journey of expansion through our partnership with Bodhi Tree Systems renowned for its tech-first brands, and backed by Marigold Park Investors, led by industry pioneers James Murdoch and Uday Shankar. We aim to revolutionize education by consistently pushing boundaries, embracing cutting-edge technologies and cultivating a culture of intellectual curiosity that breaks the limitations of a one- size-fits-all approach Dedicated to empowering minds through personalized 1:1 learning, catering to individual needs and unlocking maximum potential of every student with the help of cutting edge AI integration, we're reshaping education to make quality education accessible to all. Join us on this journey to transform education at a time when tradition and technology collide to empower the coming generation. Description - About The Role ‚ Become a product expert and be able to present company products to new and old users. ‚ Connecting and counselling of Potential customers. ‚ Maintaining connections with prospects through outbound calls , mailers etc. ‚ Collaborate with teammates and work towards closing sales. ‚ Maintain Database and records of the prospects in CRM ‚ Achieve the assigned Sales targets on a monthly basis. ‚ Prepare and review his/her daily funnel for better productivity Minimum Requirements ‚ Proven experience in Sales and Business Development or relevant roles ‚ Outstanding communication and interpersonal skills He/she must have hands-on experience with CRM handling and CTI Excel knowledge would be an added advantage. ‚ Thorough understanding of Sales and negotiating techniques. ‚ Self-motivated with a result driven approach Candidate should be a fast learner and passionate about sales. ‚ Must have a flexible schedule. ‚ Candidate should have a minimum of graduation degree from any recognized universities. Experience:0-4 years (preferred inside sales experience in Edtech) Language Preference:English, Hindi( Knowledge of any additional language would be an advantage). Show more Show less