372 Ivr Jobs - Page 2

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments will be essential in contributing to the success of projects related to IVR and call routing. Collaboration with global colleagues will be a key aspect of your role, where you will work together to create innovative solutions that make a difference in the world. Your understanding of Rally for project and test management will ensure smooth coordination and delivery of projects. If you are someone with an entrepreneurial spirit looking to make an impact in a dynamic and innovative environment, Cognizant provides the perfect platform for you. Join us in our journey of transforming clients" business models for the digital era and be part of a company that is consistently recognized as one of the most admired in the world. If you believe that this opportunity aligns with your career aspirations and values, we invite you to apply and start a conversation with us. Discover more about career opportunities at Cognizant by visiting http://www.cognizant.com/careers. Cognizant is an equal opportunity employer, and successful candidates will undergo a background check as part of the hiring process.,

Join us as a Quality Automation Specialist In this key role, you ll be undertaking and enabling automated testing activities in all delivery models We ll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You ll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities Were offering this role at associate vice president level What youll do Joining us in a highly collaborative role, you ll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You ll be making sure repeatable, constant and consistent quality is built into all phases of the idea to value lifecycle at reduced cost or reduced time to market. It s a chance to work with colleagues at multiple levels, and with cross-domain, domain, platform and feature teams, to build in quality as an integral part of all activities. Additionally, you ll be: Supporting the design of automation test strategies, aligned to business or programme goals Evolving more predictive and intelligent testing approaches, based on automation and innovative testing products and solutions Collaborating with stakeholders and feature teams and making sure that automated testing is performed and monitored as an essential part of the planning and product delivery Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements The skills youll need We re looking for someone with experience of automated testing, particularly from an Agile development or CI/CD environment. You ll be an innovative thinker who can identify opportunities and design solutions, coupled with the ability to develop complex automation code. You ll have a good understanding of Agile methodologies with experience of working in an Agile team, with the ability to relate everyday work to the strategic vision of the feature team with a strong focus on business outcomes. We ll also look for you to have: 8 to 12 years of experience in UFT and Java Experience in API Automation (Rest assured) and Gitlab Hands on experience in t est scenarios, test case creation, execution and reporting, highlight risks, issues, bugs to the stakeholders Good to have experience in Selenium/Silk test Good to have additional experience in IVR Test Automation using Hammer Experience in end-to-end and automation testing using the latest tools as recommended by enterprise tooling framework A background of designing, developing and implementing automation frameworks in new environments Excellent communication skills with the ability to communicate complex technical concepts to management level colleagues Good collaboration and stakeholder management skills Hours 45 Job Posting Closing Date: 29/07/2025

Location- Gurugram Key Skills : Enterprise IT Ecosystem Knowledge, Telecom Integration Experience, System Architecture Design, Integration Lifecycle Management, Security & Compliance Knowledge, API Management & Gateway Configuration, Client Interaction & Requirements Gathering, Problem-Solving & Risk Management Job Summary: We are looking for an Integration Specialist to manage the end-to-end integration process for our AI driven products, working with enterprise clients and telecom operators. This role involves designing and executing integration solutions to ensure seamless deployment of our products. Responsibilities: • Lead technical discussions with clients and telecom operators during the integration process. • Design and implement integration solutions tailored to clients' existing systems. • Collaborate with development teams to align integrations with product releases. Ensure compliance with security, data protection, and network policies. • Manage the entire integration lifecycle, from planning to production. • Identify integration risks and work on mitigation strategies. Provide technical documentation and integration plans. Collaborate with clients and internal teams to ensure smooth deployment and post integration support. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. • 3+ years of experience in system integration, solution engineering, or technical consulting. Strong understanding of enterprise IT ecosystems (CRM, ERP, IVR, Billing). • Proven experience working with telecom operators and enterprise-grade deployments. • Good understanding of telecom protocols, standards, and integration layers (e.g., SIP, IMS). Experience with API management and gateway configurations. • Strong documentation and communication skills. • E xperience with networking and cloud technologies (AWS, Azure).

: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, Elevation Capital, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telcos. Our Key Offerings are divided into 5 broad categories as follows: Entertainment Digital Platforms CVM Solutions Enterprise Services Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. Superpowers that will help you succeed in this role: - Bachelor's degree in engineering with stream Electronics & Telecommunications. Focus:Telco Services (IVR, USSD, SMS, Precall, Merchant IVR, M2M IVR Portal). Key Responsibilities:- *Assist in gathering basic business requirements for Telco services. *Support documentation of functional specifications and user stories. *Learn and contribute to the product life cycle of assigned services. *Monitor the performance and health of live Telco services. *Assist in the initial investigation of operational issues and incidents. *Support creation and maintenance of operational documentation. *Learn and utilize service monitoring tools and platforms. *Participate in testing of new service features or deployments. *Contribute to routine daily operations tasks. *Collaborate with cross-functional teams (Engineering, QA, Support). *Develop understanding of Telco protocols and service delivery. *Enhance skills in data analysis, reporting, and troubleshooting. Why join us - A collaborative output driven program that brings cohesiveness across businesses through technology - Improve the average revenue per use by increasing the cross-sell opportunities - A solid 360 feedback from your peer teams on your support of their goals - Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

"5+ years of experience on Nice InContact Cloud solution. Java for IVR call flow coding and migration Creating and writing APIs, SQL Scripts. View, In-Contact Press Path, In-Contact Softphones, In-Contact Call back tools, Development of IVR call

Surgery , Radiology , EM - Coders & QA || Up to 70K Take-home || Locations : Chennai || Coder : Min 1 + yr of exp in below mentioned specialization's Radiology Denials multispecialty Surgery EM OP / IP Quality Analyst : Min 4 + yrs of exp in below mentioned specialization's with QA exp on / off paper ED Facility EM OP / IP Surgery Any Certification is fine (CPC , CCS , CIC , COC) Up to 60K Take-home Notice Period : 0 - 15 Days Relieving letter is not mandatory Interested & Eligible candidates can share your updated resume to HR Keerthi Sai Priya - 9951773491

INTERESTED CANDIDATE SHARE CV TO VAIJAYANTHI.M@PARAMINFO.COM Exp: 12+ Years Notice: Max 30 Days Location: Bangalore Domain: Banking is Must Must Required Skills: PMP or equivalent certification Experience managing Unified Contact Center / IVR Projects Strong understanding of Microsoft Solutions , CRM Tools , IVR Implementation Hands-on with cross-functional stakeholder coordination (Compliance, Risk, InfoSec, GRC, etc.) Excellent in reporting , project planning , risk mitigation , and governance Experience working in banking sector mandatory Preferred Skills: Familiarity with Lean / Six Sigma / Process Improvement Exposure to IT Governance & Regulatory Processes Strong decision-making in fast-paced, multi-project environments Job Description: Job Purpose: Project Manager is responsible for managing project related to unified contact centre within the business units. The Project Manager will lead the Unified Contact Centre project and ensure deliverables are in accordance to the business requirements and within the budget (minimize risk and optimize delivery); Projects will be related to lines of businesses, organization growth and service enhancements for the customers Key Result Areas: Responsible for managing projects for lines of businesses. Monitor the development and implementation of project plans which includes design, testing, and implementation of all business requirements. Ensure Project Management Framework is followed, and all the required artifacts are submitted at each stage of the project. Ensure all relevant documentation related to projects are stored in the Central Project repository. Coordinate with the project team and other stakeholders like Compliance, Information Security Group, Operational Risk Management, IT GRC, Procurement, Finance teams to ensure necessary approvals are obtained for the smooth delivery of the projects. Provide accurate reporting to the senior leadership teams and governance forums on the status of the projects. Operating Environment, Framework and Boundaries, Working Relationships: The job holder will need to work across all functions in the organization while ensuring the project management methodologies are followed by technology team members in the Bank for the local & overseas operations. Ensure the project status are accurately reported to the IT Governance forums and senior leadership team. Problem Solving: Will need to deal with all the problems associated with multiple interdependencies that will arise out of multi-disciplinary projects In a fast paced, dynamic environment where time to market is critical, the incumbent will frequently need to make quick decisions on risks associated with the projects / programs Decision Making Authority & Responsibility: Ensure Project management framework is followed, and periodic reporting is done to senior leadership teams on the status of the projects. Responsible to ensure all stage gates as prescribed in the project management framework are followed by the project teams and in case of risks / issues highlight it to senior management Knowledge, Skills and Experience: Masters degree with at least 12 years of experience in banking industry with project management certification (e.g. PMP) or equivalent practical experience Previous experience working in Microsoft solution or any project related to build customer contact centre. Ability to establish and maintain strong working relationships with the stakeholders across the organisation INTERESTED CANDIDATE SHARE CV TO VAIJAYANTHI.M@PARAMINFO.COM

Omega Healthcare is hiring Medical Coders and Quality Control Analysts!! Job Role Description Overview: Coder is accountable to manage day to day activities of coding the Patients chart & Diagnosis report. Responsibility Areas: Coding or auditing charts, based on requirements Updating/Clearing the production/pending reports To work closely with the team leader. To review emails for any updates Identify issues and escalate the same to the immediate supervisor Strict adherence to the company policies and procedures. Sound knowledge in Medical Coding concept. Should have minimum 1 year of Coding Experience. Understand the client requirements and specifications of the project. Meet the productivity targets of clients within the stipulated time (Daily & Monthly) Applying the instructions/updates received from the client during production. Coding or auditing charts, based on requirements. Prepare and Maintain reports. *Chennai Vacancies* 1.IVR Radiology Coders 2.Radiology Coders 3.Multi-Specialty Denial Coders 4.E/M IP Coders(Minimum 2+ year of experience is mandatory) 5. E/M OP Coders and Quality Control Analysts 6.Home Health Quality Control Analysts *Bengaluru Vacancies* 1.E/M OP Coders and Quality Control Analysts 2.Home Health Quality Control Analysts *Hyderabad Vacancies* 1.Radiology Coders Experience - For Coders - Minimum 1 year of experience is required For QCA - Minimum 3 years of experience is required. Note: Certification (CPC/CIC/CCS) is mandatory. Mode - Work from Office. Notice Period: 0 - 15 days Interested candidates can share their updated resume at vigneshwar.chawan@omegahms.com or WhatsApp at 9963068969 / syed.azeez@omegahms.com or WhatsApp at 8073452491

AVP Medical Coding Experience: Min15+ years Education: Science Grad. Location: Mumbai, Pune, Hyderabad, Chennai, Noida Notice Period: Imm. Joiners Preferred Skills: Medical coding- Surgery, HCC, E/M, IVR, CABG Certification: CPC, CCS, other relevant

At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support for our Riders, Drivers, Eaters, and Restaurants. Our Customer Obsession team focuses on creating seamless experiences through in-app self-service, omnichannel communications, and tailored support for multiple lines of business. We leverage cutting-edge technologies, including our internal tool Bliss Platform for agent support, to deliver high-touch interactions across Greenlight Hubs, Centers of Excellence (COEs), and Business Process Outsourcing (BPO) partners worldwide. We are seeking a Backend Software Engineer II to join our dynamic engineering team. The ideal candidate is a seasoned software engineer with experience in designing, building, and maintaining scalable backend systems. This role demands technical depth, problem-solving expertise, and a focus on fostering collaboration to ensure high-quality design, development, and delivery of complex software projects. You will work on projects spanning multiple teams, contribute to the optimization of system performance, advocate for engineering best practices, and lead efforts to innovate, scale, and maintain reliability while aligning technical efforts with business goals. You will play a crucial role in building and enhancing the tools and systems that support our customer communication channels. Youll have the opportunity to work with innovative technologies, including the integration of phone IVR systems, Video Integration, and Generative AI & Self serve automation solutions, ensuring a seamless customer service experience across multiple modalities and extending these platforms to support B2B customer support to New Line of Business within Uber. What the Candidate Will Need / Bonus Points What the Candidate Will Do ---- As a software engineer II, you will develop high-quality system designs, ensuring scalability, maintainability, and performance while considering both short- and long-term trade-offs. Exercise sound engineering judgment to make decisions around design patterns, architectural trade-offs, and feature prioritisation. Contribute to team-wide architecture decisions and drive efforts to modularise and reuse components across services. Document technical designs (e.g., ERD, architecture design notes, engineering wikis) to maintain transparency, consistency, and alignment. Foster team-wide knowledge sharing and establishing training opportunities related to software design patterns and technical best practices. Basic Qualifications ---- 2.5+ years of relevant software development experience in one or more programming languages (e.g. Golang, Java, Python, C/C+) and distributed system design. Experience designing, implementing, and maintaining scalable RESTful APIs and micro services. Experience with database design and management (SQL and NoSQL), system performance optimization, and high-availability system design. Experience with CI/CD pipelines, cloud infrastructure (AWS, GCP, Azure), and containerisation (Docker, Kubernetes). Familiarity with monitoring tools, incident response, and alerting mechanisms. Experience collaborating on projects and working efficiently as part of a team Thriving in ambiguity and having a go-getter attitude Preferred Qualifications ---- Bachelors degree in Computer Science or related field Background in large-scale backend infrastructure Knowledge of data structure and algorithms and an ability to use them practically when implementing solutions Demonstrated experience working collaboratively in cross-functional teams Prior experience building systems that are user-centric, reliable, and optimised for scalability. Proven ability to balance technical and business trade-offs while aligning engineering solutions with organisational objectives. *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.

we are hiring for Five9 Contact Center Developer Hands-on experience in Five 9 cloud architecture landing zones, micro-services architecture and applicability on re-engineering cloud contact center platforms. Required Candidate profile Must have experience in Five 9 cloud architecture landing zones, micro-services architecture and applicability on re-engineering cloud contact center platforms.

Urgent Requirement for Genesys Developer and Architect (Pan India) (UK Shift) Must have hands on experience in Genesys Cloud CX Architect, contact center, IVR Flows, Voice Bot and Digital Bot flows. Genesys Cloud.

ServiceNow IVR & EDM Product Analyst Total Experience- 5-6 years Relevant experience-5 years Detailed Roles & Responsbilities • 5+ years of ServiceNow product experience, particularly in modules IVR & Employee Document Management (at least one of them) • Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them) • Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions • Experience delivering global, enterprise solutions that can scale • Experience evaluating solution options and formulating business cases • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels. • Ability to use data and analysis to drive decision-making • Outstanding communication and facilitation skills • Demonstrated ability to complete multiple tasks under pressure • Drives change laterally across regions and organizations using influence skills • Maintains a positive attitude & thrives in ambiguous work environment Mandatory skills • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred • Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus • ServiceNow Certifications are a plus • Experience in ServiceNow HRSD product implementation is a plus • Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.

About Us: Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: Eligibility Criteria: Any graduation Proficient computer skills. Excellent communication skills, both verbal and written Ability to maintain the confidentiality of information Willingness to work continuously in night shifts Key Responsibilities: To be an effective participant in classroom training and clear the training assessments To be able to review patient demographic entry, charge entry, and payment posting transitions on the revenue cycle software To perform precall analysis and check status by calling the payer or using IVR or web portal services To maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference To consistently meet the targets set To comply to all the HR and compliance policies

Req ID: 333041 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a GCP Python Gen AI LLM RAG Vertex AI to join our team in Hyderabad, Telangana (IN-TG), India (IN). Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education (Must Have) 2+ years working with GCP (Google Cloud Platform and its services ) or alternate public/hybrid cloud and a proven track record delivering products with cloud services and cloud architectures at scale. (Must Have) 2+ years of experience with Python (Must Have) 3+ years of experience with GenAI, LLMs, RAG, vector databases and conversational bots (Must Have) 1+ years of experience with Playbooks , Vertex AI (Must Have) Exposure to ADK (hands-on) and Voice AI (Good to have) , LangChain and/or LangGraph is a plus (Good to have) ,4+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications. Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML (Artificial Intelligence/ Machine Learning) (Good to have) ,4+ years of experience with Node JS, JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services (Good to have) ,2+ years of Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.

We are looking for a skilled Asterisk Developer with 1 to 6 years of experience to join our team at Panzer Technologies, located in [location to be specified]. The ideal candidate will have expertise in developing and implementing Asterisk applications. Roles and Responsibility Design, develop, and test Asterisk applications using various programming languages. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain high-quality, reliable, and scalable code. Troubleshoot and resolve technical issues efficiently. Participate in code reviews and contribute to improving overall code quality. Stay updated with the latest trends and technologies in Asterisk development. Job Requirements Strong understanding of Asterisk architecture and its components. Proficiency in one or more programming languages such as C, C++, Python, etc. Experience with Asterisk development tools and frameworks. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills.

About SimpliSafe Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here. We are partnering with a local India firm called Kaamwork to build out an Engineering presence in India. We are setting up a new cloud engineering team in India. What You ll Do Our team is dedicated to creating seamless omnichannel engagement to meet the customer where/when they desire and increase FCR through the optimization of our cloud based contact center solutions supporting both human and virtual agents. This role is focused on our suite of contact center solutions with a primary focus on Sprinkr, but also including: (IVR, routing, analytics, WFM, bot, knowledge base). Provide administrative support for our Sprinklr platform to include such tasks as User Management and Access Control, Configuration and Setup Support, Technical Support and Troubleshooting, and Monitoring and Maintenance Assist in troubleshooting technical issues related to Sprinklr and provide support during implementation and post-deployment stages. Provide Sprinklr bot development support by building dialog trees, customizing the dialog flow, integrating content and knowledge, and testing and deploying final solutions Partner with Program and Product Managers to scope feasibility of feature enhancements to Sprinklr and propose platform optimization recommendations and solutions Assist in troubleshooting technical issues related to Sprinklr and provide support during implementation and post-deployment stages. Support the evaluation of CCaaS technologies and platforms helping the team make informed decisions on tools, frameworks, and technologies. Assist in integrating Sprinklr with other business systems, such as CRM tools and third-party applications, ensuring seamless data flow and optimized performance. Help maintain and update technical documentation, including architecture diagrams, configuration guides, and integration workflows. Work directly with vendor partners to influence product roadmaps, rollouts, timelines, and other planned and unplanned priorities to align with our organizations needs Perform platform enhancements and updates as prioritized by the product pipeline process Stay updated on the latest developments in Sprinklr, cloud platforms, and industry trends to continually improve your technical expertise and contribute to innovative solutions. What You ll Bring BA/BS preferred in Computer Science, Information Technology, Engineering, or a related field. 3-5 years of experience working with Sprinklr, designing, implementing and creating technical documentation. Experience with system integration concepts (APIs, Web Services, RESTful APIs). Understanding of AI technologies and best practice Understanding of database technologies (SQL, NoSQL), security best practices in cloud environments and cloud storage concepts.

About SimpliSafe Were a high-tech home security company thats passionate about protecting the life youve built and our mission of keeping Every Home Secure. And weve created a culture here that cares just as deeply about the career youre building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We dont just want you to work here. We want you to grow and thrive here. We are partnering with a local India firm called Kaamwork to build out an Engineering presence in India. We are setting up a new cloud engineering team in India. What You ll Do Our team is dedicated to creating seamless omnichannel engagement to meet the customer where/when they desire and increase FCR through the optimization of our cloud based contact center solutions supporting both human and virtual agents. This role is focused on our suite of contact center solutions, including but not limited to: (IVR, routing, analytics, WFM, bot, knowledge base). Implement enhancements to our Genesys Cloud CX platform such as Move, Add, Change, Delete configurations for: people, roles, queues, locations, workspaces, wrap-up codes, ACD skills, DID and Extension number, pools, phones, phone templates Perform voice bot development in Genesys by creating flows, configuring intents and utterances, building tasks and states, and performing unit and flow testing Perform administrative support for our NICE workforce management platform by creating and modifying activity codes, skills, scheduling units and rules. Assist in troubleshooting technical issues related to Genesys Cloud CX and provide support during implementation and post-deployment stages. Partner with Program and Product Managers to scope feasibility of feature enhancements to our Genesys Cloud CX platform and propose platform optimization recommendations and solutions Support the evaluation of CCaaS technologies and platforms helping the team make informed decisions on tools, frameworks, and technologies. Assist in integrating Genesys Cloud CX with other business systems, such as CRM tools and third-party applications, ensuring seamless data flow and optimized performance. Help maintain and update technical documentation, including architecture diagrams, configuration guides, and integration workflows. Work directly with vendor partners to influence product roadmaps, rollouts, timelines, and other planned and unplanned priorities to align with our organizations needs Perform platform enhancements and updates as prioritized by the product pipeline process Stay updated on the latest developments in Genesys Cloud CX technologies, cloud platforms, and industry trends to continually improve your technical expertise and contribute to innovative solutions. What You ll Bring BA/BS preferred in Computer Science, Information Technology, Engineering, or a related field. 3-5 years of experience working with Genesys Cloud CX, designing, implementing and creating technical documentation. NICE workforce management administrative experience is a desired skill set Experience with Sprinklr Service, Seismic and/or Stonly, designing, implementing and creating technical documentation. Experience with system integration concepts (APIs, Web Services, RESTful APIs). Understanding of AI technologies and best practice Familiar with Agile or Scrum methodologies, best practices on QA and regression testing to ensure quality deliverables Comfortable working across different cultures, locations, and time zones. Self starter with strong organizational skills with the ability to manage multiple projects Analytical and capable of making data-driven decisions A proactive attitude with the ability to learn quickly and thrive in a dynamic environment

Role & responsibilities Were Hiring | Medical Coders & QA Specialists | Immediate Joiners Preferred Open Positions Coder Roles (Min. 2 Years Experience in Speciality Required) Surgery Coder Up to 10 LPA | Chennai, Hyderabad, Bangalore IVR (Radiology) Coder Up to 7.5 LPA | Chennai EM Coder Up to 7.5 LPA | Chennai IPDRG Coder Up to 13 LPA | Chennai, Hyderabad, Bangalore QA Roles (Min. 4 Years Experience in Speciality Required) Surgery QA Up to 70K/Month | Chennai, Bangalore ENM QA Up to 60K/Month | Chennai, Bangalore ED Facility QA – Up to 60K/Month | Chennai IPDRG QA – Up to 16 LPA | Chennai, Hyderabad Key Requirements Relevant specialty experience as listed Valid certification (CPC, CCS, CIC, COC) Willingness to work from office (Chennai base preferred) Relieving letter from previous employer is a must Work from Office | Chennai, Hyderabad, Bangalore Notice Period: 0–30 Days | Immediate Joiners Highly Preferred Relieving Letter Mandatory Interested or know someone who fits? Contact Hr prathyusha - 7702498242 ( share cv via whats app ) Preferred candidate profile

Greetings from Savista!! We are hiring experienced IVR radiology coder . Roles & Responsibilities: Accurately code Interventional Radiology through review of medical record documentation Assign CPT procedure codes, ICD-10 diagnosis codes, MIPS (PQRS)and modifiers based on documentation, government teaching physician documentation requirements and LCD/NCD/ NCCI policies. Ensure that deliverable to the client is adhered to the quality standards and productivity TAT. Required Skills: Minimum 1 year of experience in IVR Radiology is mandatory Strong knowledge in Anatomy and Physiology Should be capable enough to understand the Medical coding and deliver upto the expectation in Ramp phase Basic system knowledge with MS office application operation Should possess comprehensive and communication skills Mode of work : Work From Office Immediate joiners preferred. Interested candidates may share their resume at ta.chennai@savistarcm.com or contact us at 8448999197 . Regards, TA - Team

Role & responsibilities Hiring for Medical coding & QA ( ENM || SURGERY || IVR ) || Hyderabad , Bangalore , chennai CODER LEVEL (Minimum 2 Yrs in the Specific Specialty) ENM OP / IP Chennai Up to 7.5 LPA ENM Coders Chennai, Bangalore Up to 50,000/month Surgery Coders Hyderabad, Chennai, Bangalore Up to 10 LPA IVR Radiology Coders Chennai Up to 7.5 LPA Multispecialty Denial Coders Chennai Up to 50,000/month ENM Denial Coders Chennai – Up to 10 LPA QA LEVEL (Minimum 4 Yrs in the Specific Specialty) ENM QA – Chennai, Bangalore – Up to 60,000/month Surgery QA – Chennai, Hyderabad, Bangalore – Up to 70,000/month ED Facility QA – Chennai – Up to 60,000/month Preferred candidate profile Eligibility Criteria: Experience: Minimum 1 to 5+ years (as per specialty requirement) Certification: Certified coders preferred (CPC, CCS, CIC, COC, etc.) Work Mode : Work from Office Notice Period: Immediate to 30 Days Preferred Relieving Letter: Not Mandatory Interested candidates can contact HR Sujitha at : 8297250813 Let’s connect and grow together!

Job TitleSales Manager - Telcom (Africa & LATAM Territories) ONLY for French or Spanish Speaking candidates CompanyOne97 Communications - Paytm LocationAfrica, Southeast Asia & LATAM Regions About One97 Communications Ltd. One97 Communications Ltd., headquartered in Noida, Uttar Pradesh, is a leading Indian multinational technology company renowned for its flagship product, Paytm. Beyond its consumer-facing services, One97 is a trailblazer in providing tailored digital platforms for telecom operators and enterprises across South East Asia, Africa, and Latin America. The company's B2B solutions encompass a wide array of offerings, including: — Digital PlatformsFacilitating creation and managing digital services to drive revenue growth. — Network ProductsEnabling seamless delivery of digital services to end-users. — Direct carrier billing and Master Aggregator platforms One97's global presence spans across the Middle East, Southeast Asia, Africa and Latin America. The company continues to innovate and expand its footprint. Why join us If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!\ About the Role: We are seeking highly motivated and experienced Account Managers to join our dynamic team and drive sales and revenue growth within key Telco accounts across Africa. These roles will be pivotal in building and maintaining strong client relationships, expanding our product portfolio,and achieving ambitious sales targets. You will be responsible for managing accounts in African territories. This role demands a strategic thinker with a proven track record in the telecommunications sector, specifically within Value Added Services (VAS) and Core Telco products. Job Analysis & Responsibilities: * Account Management & Relationship Building: * Serve as the primary point of contact for assigned MNC Telco accounts. * Develop and maintain strong, long-lasting client relationships. * Understand client needs and provide tailored solutions. Sales & Revenue Growth: * Achieve and exceed annual, quarterly, and monthly sales targets. * Identify and pursue new business opportunities within existing accounts. * Drive revenue growth through strategic account management and sales initiatives. Product Portfolio Expansion: * Cross-sell and up-sell One97's comprehensive product portfolio, including VAS and Core Telco solutions. * Develop and present compelling proposals and presentations to clients. Business Development & Strategy: * Develop and implement strategic account plans to achieve organizational goals. * Identify and analyze market trends and competitor activities. * Create and deliver presentations for new business development initiatives. Campaign Execution & Measurement: * Establish and implement effective campaign execution processes. * Monitor and measure campaign performance against key performance indicators (KPIs). * Provide regular reports and analysis to management. Financial Management: * Monitor and manage account collections, ensuring timely recovery of outstanding payments. * Maintain accurate records of sales and financial activities. Travel: * Extensive travel across assigned African territories to meet clients and drive revenue. Qualifications & Skills: Essential: * Proven experience in corporate sales, specifically within the telecommunications industry(VAS & Core Telco products). * Strong account management and key account management skills. * Excellent sales and marketing skills. * Proven ability to achieve and exceed sales targets. * Strong business development acumen. * Excellent presentation and communication skills. * Ability to travel extensively. * Strong financial management skills. Preferred: * Bachelor's degree in business administration, marketing, or a related field. * Good Communication skills in English, French or Spanish is a must. * 4+ years of experience with IVR Marketing, Business Development. * Familiarity with the african telco market. CategoryCorporate Sales RoleTelco Sales Manager Key Skills: Account Management, Sales & Marketing, Business Development, VAS IVR Marketing, Value Added Services, Key Accounts Management

Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects/deadlines simultaneously Proven ability to occasional work evening and weekend hours as required to support system deployments

What You'll Do Were hiring a Senior Tax Analyst for Sales and Use Returns to join our fast-paced team, reporting to the Lead/Manager. This role offers growth opportunities in an innovative environment. Youll manage complex returns for high-level clients, serving as their main point of contact. As part of the Premium Managed Returns Service, youll handle client inquiries and ensure satisfaction. Balancing multiple tasks and setting expectations is key to success. What Your Responsibilities Will Be You will prepare, review, and file sales/use, business, and occupation, and gross receipts tax returns for various filing periods. You will have to manage a group of customers as their main contact. You will research and resolve jurisdictional notices for customers. You will have to onboard and validate new sales/use tax return customers. You will identify and improve automation across different markets and tax areas. You will communicate regularly with customers, jurisdictions, and internal teams to resolve issues. You will have to perform quality checks on tax content and form changes. You will manage your workload to consistently meet or exceed deadlines. You will suggest improvements to processes and technology to better serve customers. You will collaborate with staff and management. You will troubleshoot critical issues to minimize risk. You will use expert knowledge of jurisdiction websites and data entry nuances. What You'll Need to be Successful Bachelors degree or a masters degree in Finance with 3 years of relevant experience. Comfortable working during US business hours. Consistently meets deadlines. Strong problem-solving skills and ability to collaborate on achieving goals. Quick to learn new software and tools. Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Experience in large corporate tax department, or ERP integration. Deep understanding of platform features (nexus, exemptions, marketplace rules, filing calendars, reporting). Basic understanding of transaction flow and tax return impact. Knowledge of tax calculation, data flow, returns mapping, and filing automation.

Job Description: Platform Architect (Amazon Connect) Responsibilities: Extensive experience with Salesforce and Amazon Connect. Strong understanding of cloud computing, data integration, and API management. Proven experience in using Agile approach for development with frequent sprints for business benefits realization. Experience in leading the design and/or development of solutions with a virtual team in remote locations. Strong appreciation and proven achievement in selecting appropriate tools for platform delivery. Proficiency in Salesforce development and customization (Apex, Visualforce, Lightning Components). Expertise in Amazon Connect configuration and integration. Expertise in configuring and maintaining Amazon Connect contact center environments. Experience to Develop and implement call flows, routing strategies, and IVR configurations. Handson in development and implementation of call flows, routing strategies, and IVR configurations. Integrate Amazon Connect with AWS services such as Lambda, RDS, DynamoDB, S3, Polly, CloudWatch, Lex, GenAI services like Bedrock , Sage maker etc.. Troubleshoot and resolve issues related to Amazon Connect, telephony, and system integrations. Can assist in scripting and automation to improve system efficiency. Work with business stakeholders to understand requirements and deliver technical solutions. Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices Familiarity with API management and development (REST, SOAP, GraphQL). Excellent communication and presentation skills, able to engage conversations at all levels of senior management. Education Minimum bachelors degree preferably with in Computer Science or Engineering discipline. 15+ years IT experience, preferably 5+ years in Architect role 5+ years' experience in sizable IT projects.