Senior Analyst IVR and Contact Center Systems NETGEAR

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As an IVR and Contact Center Systems Specialist at NETGEAR, your role is crucial in ensuring the seamless operation, configuration, and optimization of contact center systems to enhance customer experience and improve operational efficiency. Key Responsibilities: - Design, implement, and maintain IVR applications for top-tier performance. - Develop call flows and scripts aligned with business requirements. - Manage a large corpus of multilingual audio IVR prompts, including QA, editing, and post-processing. - Provide continuous updates to the IVR application with new functionalities. - Administer, configure, and maintain contact center systems like InContact, Five9, AWS Connect, or similar p...

Posted 1 month ago

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Senior Analyst IVR and Contact Center Systems NETGEAR

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As an IVR and Contact Center Systems Specialist at NETGEAR, you will play a crucial role in managing and optimizing IVR systems and contact center platforms to enhance customer experience and operational efficiency. Your responsibilities will include designing, implementing, and maintaining IVR applications, managing multilingual audio IVR prompts, administering contact center systems, analyzing performance metrics, integrating systems with CRM and other applications, ensuring compliance with regulations, and collaborating with cross-functional teams to gather requirements and provide support and training to end-users. Key Responsibilities: IVR System Management: - Design, implement, and mai...

Posted 3 months ago

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