Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Dialer Manager EbixCash Global Services

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Dialer Manager at our company, you will be responsible for the day-to-day operations of the dialer system. Your role will involve Real Time Monitoring, Data Uploading in Dialler, Data reporting and management in Dialler, Campaign Creation, Understanding of PRI/SIP/Toll Free routing, Asterisk troubleshooting, Skill based routing, Database backup, IVR Creation, Responsible for connect and Business, Data churning strategy and implementation, Connectivity and Business improvement analysis, DND Scrubbing, Downtime tracking and reporting, PRI level monitoring, and Timely revert to escalations. To excel in this role, you should possess good communication skills, working knowledge in excel & My...

Posted 2 weeks ago

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Dialer Technical 1point1

5.0 - 9.0 years

5 - 9 Lacs

Gurgaon, Haryana, India

On-site

Key Responsibilities Strong knowledge of Genesys services including Massage, Config, URS, OCS, etc. Create and modify IVR flows based on process requirements Perform DN, agent, and campaign creation and mapping per business needs Modify PRI and GSM call routing according to operational changes Conduct first-level troubleshooting and escalate unresolved issues promptly Monitor CCPulse and create or update templates as required Perform real-time data deletion and agent ID mapping as per business requirements Install and configure Genesys applications and PRI/SIP/GSM gateways Maintain configuration backups for gateways as needed Manage SQL databases in accordance with business agreements Ensure...

Posted 4 months ago

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