Company Description Ivory Destinations Pvt. Ltd. specializes in providing immersive holiday stay experiences to guests via its Resorts. The company's flagship property, The Golden Tusk, is situated near Jim Corbett National Park. Ivory Destinations aims to establish itself as a distinguished name in leisure destinations in Uttarakhand by creating unique guest experiences. With a focus on responsible tourism practices, the company has become one of the top-rated properties in the region. Role Description This is a full-time on-site role for an Assistant Front Office Manager located in Ramnagar. The Assistant Front Office Manager will be responsible for office administration, ensuring customer satisfaction, providing excellent customer service, managing front office operations, and effective communication with guests and staff. Qualifications Office Administration and Front Office skills Customer Satisfaction and Customer Service skills Strong communication skills Experience in hospitality industry Ability to multitask and prioritize tasks efficiently Excellent organizational skills and attention to details Guest feedback and compliant handling Upsell of experiences Resort experience is must Bachelor's degree in Hospitality Management or related field Show more Show less
**Role Overview:** As an Assistant Front Office Manager at Ivory Destinations Pvt. Ltd., you will play a crucial role in ensuring the smooth operations of the front office at The Golden Tusk resort near Jim Corbett National Park. Your primary responsibilities will include office administration, maintaining customer satisfaction, delivering exceptional customer service, overseeing front office operations, and fostering effective communication with both guests and staff members. **Key Responsibilities:** - Handle office administration duties to ensure efficient operations. - Ensure high levels of customer satisfaction by addressing guest needs and resolving issues promptly. - Provide excellent customer service to enhance the overall guest experience. - Manage front office operations effectively to streamline guest check-in/check-out processes. - Communicate efficiently with guests and staff to ensure smooth coordination. - Handle guest feedback and complaints professionally and strive to resolve them satisfactorily. - Upsell experiences and services to enhance guest satisfaction and increase revenue. - Utilize your resort experience to contribute effectively to the operations. **Qualifications Required:** - Proficiency in office administration and front office management. - Strong focus on customer satisfaction and exceptional customer service skills. - Excellent communication skills to interact effectively with guests and colleagues. - Prior experience in the hospitality industry is a must. - Ability to multitask, prioritize tasks efficiently, and work under pressure. - Exceptional organizational skills and keen attention to detail. - Experience in handling guest feedback and complaints to ensure a positive guest experience. - Bachelor's degree in Hospitality Management or a related field is preferred.,