3.0 - 7.0 years

0 Lacs

delhi

On-site

As a Technical Support Specialist, your primary responsibility will be to address customers" technical issues and complaints in a timely and effective manner. You will collaborate closely with Sales and other Technical Support Specialists to troubleshoot problems and provide solutions. Additionally, you will be required to conduct correlation studies and validations in coordination with customers as needed. Another essential aspect of your role will involve providing training to customers to ensure they are equipped to use our products effectively. Regularly visiting clients to gather feedback and communicate relevant information to the sales team will also be part of your duties. Furthermore, you will participate in regional and national conference calls to update technical issues and contribute to discussions. To qualify for this position, you should hold a Bachelor's degree or higher in Clinical Medicine, Biotechnology, Pharmacy, or a related field. A Master's degree would be highly preferred. You must have a minimum of 3 years of experience working in the IVD Application area, with a focus on disciplines such as immunology, biochemistry, or molecular biology. Proficiency in English as a working language is essential, and strong communication skills are a must. Additionally, we are looking for a hard-working individual who can thrive in a dynamic and fast-paced environment. This position is based in multiple locations, including Delhi, Kolkata, Hyderabad, among others. In addition to the specified responsibilities, you may be assigned other tasks by the company to support our overall objectives.,

Posted 2 weeks ago

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