0.0 - 4.0 years

0 Lacs

surat, gujarat

On-site

As a member of the technical support team at Dharmakit Networks, you will play a crucial role in ensuring the optimal performance, reliability, and security of critical network environments for enterprise clients across India. Your responsibilities will include providing hands-on support for troubleshooting and resolving complex network incidents, diagnosing hardware issues on routers, switches, firewalls, and related devices, and using packet capture tools to analyze traffic patterns. You will be expected to manage tickets end-to-end via platforms like ServiceNow or JIRA, execute routine network audits, firmware upgrades, patch management, and preventive maintenance tasks, and document resolutions while creating knowledge-base articles. Additionally, delivering technical training to on-site staff and end users will be an essential part of your role. To excel in this position, you must have a strong grasp of TCP/IP, DNS, DHCP, HTTP/S, and network security fundamentals. Proficiency in packet analysis tools like Wireshark or tcpdump, hands-on experience with configuring and troubleshooting routers, switches, and firewalls, and familiarity with incident management platforms and ITIL processes are essential. Excellent verbal and written communication skills for customer-facing scenarios will also be key to success in this role. Preferred qualifications include knowledge of network monitoring platforms and SNMP, as well as advanced Linux/Unix command-line skills for server diagnostics. In return, you can expect a competitive salary with performance-based incentives and on-site allowances, structured career development programs, and technical certification support. Join our collaborative and innovative team at Dharmakit Networks, where continuous learning and ownership are valued in a hands-on culture.,

Posted 6 days ago

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IT Support Engineer Dharmakit Networks

0.0 - 4.0 years

0 Lacs

vadodara, gujarat

On-site

As a member of Dharmakit Networks, a leading provider in the network infrastructure solutions sector, you will be responsible for providing on-site technical support to ensure optimal performance, reliability, and security of critical network environments across India. Your role will involve troubleshooting and resolving complex network incidents related to LAN, WAN, routing, and switching. You will diagnose and address hardware issues on routers, switches, firewalls, and other devices, performing repairs, replacements, and configurations as necessary. Utilizing packet capture tools such as Wireshark and tcpdump, you will analyze traffic patterns to identify root causes of network latency or packet loss. Managing tickets end-to-end via platforms like ServiceNow or JIRA, you will triage incoming incidents, escalate issues to engineering teams, and provide regular updates to stakeholders. Additionally, you will conduct routine network audits, firmware upgrades, patch management, and preventive maintenance tasks on critical infrastructure. Documenting resolutions, creating knowledge-base articles, and delivering technical training to on-site staff and end users will be essential aspects of your responsibilities. A strong understanding of TCP/IP, DNS, DHCP, HTTP/S, and network security fundamentals is required, along with proficiency in packet analysis tools and hands-on experience with configuring and troubleshooting network devices. Familiarity with incident management platforms and ITIL processes, as well as excellent communication skills for customer-facing interactions, are also key requirements for this role. For preferred qualifications, knowledge of network monitoring platforms, SNMP, and operating systems, as well as advanced Linux/Unix command-line skills for server diagnostics, would be beneficial. In return, you can expect a competitive salary with performance-based incentives, on-site allowances, structured career development programs, and technical certification support. Our collaborative and hands-on culture emphasizes ownership, continuous learning, and innovation, providing you with a dynamic and supportive work environment.,

Posted 6 days ago

Apply

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