316 Itsm Tools Jobs - Page 8

ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE Job Title: L2 IT Support Engineer Linux & VMware Location: Bangalore (On-site) Interview Mode: Face-to-Face (Mandatory) F2F Interview Date: 12th August 2024 Experience Required: 3+ Years Work Model: 24x7 Support Model ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE Responsibilities Provide L2 support for incidents and service requests related to Linux servers and VMware infrastructure. Troubleshoot OS-level issues (Red Hat / CentOS / Ubuntu). Monitor virtual infrastructure (VMware vSphere, ESXi) for performance, availability, and issues. Handle VM provisioning, snapshot management, res...

Key Responsibilities Act as the primary point of contact for L2 support for SAP Hybris and related systems. Investigate and resolve incidents escalated from L1 support, ensuring minimal business disruption. Analyze application logs, monitor system performance, and carry out root cause analysis for recurring issues. Provide timely resolution for storefront-related issues, including Cart, Checkout, Search, and Promotions. Monitor and troubleshoot integrations with third-party systems, such as payment gateways, OMS, etc. Collaborate with L3/development teams for deep-dive technical analysis and resolution of code-level issues. Ensure timely ticket handling in ITSM systems (ServiceNow, JIRA) whi...

Job Overview: We are seeking a skilled Mid-Level Technical Support Engineer with 46 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts. Key Responsibilities: Technical Support & Troubleshooting : Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments. SLA Compliance : Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resoluti...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. You will be responsible for triaging, analyzing, and escalating Java full-stack and API-related incidents based on predefined SOPs and runbooks. Your primary focus will be on incident support, request fulfillment, and issue coordination, ensuring that application and API issues are efficiently managed and routed to the appropriate teams. Thi...

As a Senior Manager - IT at our organization, located in Bangalore/Kota - Rajasthan, you will be responsible for leading the Enterprise Applications team, with a specific focus on HR and Finance IT systems. With a minimum of 10-15 years of experience in managing HRMS and ERP applications, you will play a crucial role in driving digital transformation, overseeing automation projects, conducting fit-gap assessments, and ensuring effective stakeholder collaboration. You will be tasked with providing strategic direction for HR & Finance IT applications, ensuring that they are in line with the overall business objectives. Your responsibilities will also include overseeing the IT architecture and ...

You should have a good understanding of Asset Management, both hardware and software, and be familiar with the usage of ITAM tools. As a candidate, you are expected to possess strong communication skills and aptitude for information processing. The ideal candidate for this position should hold a degree in Engineering or Science, or any other relevant field. Your technical skills should include knowledge and experience in Hardware and Software Asset Management, user asset onboarding and offboarding, as well as familiarity with Contract Management and Procurement Life Cycle. Additionally, you should be proficient in using ITSM tools such as ServiceNow and Remedy. Your primary responsibilities ...

You are an experienced L3 Solaris Engineer responsible for leading the deployment, configuration, and maintenance of a critical Oracle-based data center infrastructure. Your primary role involves working with advanced server technologies to ensure 99.95% uptime and collaborating with OEMs for both new and legacy systems. Key Responsibilities: - Configuring and deploying Oracle SPARC T8-1 servers, X86 servers, ZFS Storage (ZS9-2), SAN switches, and integrated backup appliances. - Installing and managing Solaris, Oracle Linux, and Windows Server operating systems across virtual environments (Production, Dev, Test). - Creating, securing, and maintaining system images, data snapshots, and backup...

As an Info Technology Analyst at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be required to have excellent knowledge in AS/400 system with a minimum of 3 to 5 years of experience. Your role will involve utilizing programming language skills such as RPG, RPGLE, CLP, CLLE, SQL, SQLRPGLE for a minimum of 3 to 5 years. Additionally, you will be responsible for job handling and monitoring, having knowledge of Journaling, Triggers, SFTP, and FTP. The role will require you to be willing to work on oncall support in a 24*7 shift model, covering morning, evening, and night shifts. You should possess strong analytical and problem-solving skills, along with excellent communication skills....

Purpose of the role The IT Service Delivery and Release Manager is responsible for overseeing IT service contracts, vendor performance, and the planning, coordination, and execution of changes to IT systems and services across a global, complex IT environment. This role ensures that IT services and changes are delivered efficiently, aligned with business goals, and compliant with governance standards. It combines strategic contract oversight with operational change and release management to support Liptons digital transformation. Qualification & Experience Required Bachelor's degree in information technology related field At least 5 years of experience in IT service delivery, solutioning, or...

You will be joining our team as a proactive and customer-focused Service Desk IT Technical Support professional. Your primary responsibilities will include providing first-line technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and services. As the initial point of contact for technical support requests, you will play a vital role in delivering exceptional customer service. Your key responsibilities will involve: - Providing first-level support for IT issues including hardware, software, network, and operating system problems. - Responding to service requests via phone, email, or ticketing system, logging and prioriti...

A leading global financial services firm is seeking a skilled SLA and Availability Management Analyst to join their dynamic team in Pune. As an SLA and Availability Management Analyst, you will play a crucial role in ensuring the adherence to SLAs and KPIs for both internal and external customers. Your responsibilities will include monitoring and optimizing IT services to achieve high availability and performance, defining and continuously improving SLA and availability management processes, analyzing service performance data to identify trends and opportunities for improvement, generating comprehensive reports on service availability and performance, collaborating with incident management t...

As an experienced and highly skilled Service Delivery Manager (SDM) in the IT infrastructure services field, your role will be crucial in overseeing the end-to-end delivery of IT services within the Banking, Financial Services, and Insurance (BFSI) sector. Your main responsibilities will include managing Data Center operations, Operating Systems (Windows/Linux), and Database environments (Oracle, SQL Server, etc.). You must be a strategic thinker and hands-on leader, ensuring operational excellence, adherence to service level agreements, and continuous improvement across critical infrastructure platforms supporting BFSI systems. Your key responsibilities will involve planning, executing, and...

As a cross functions lead at Wipro, you will serve as a single point of contact for executing ITIL processes such as incident management, problem management, and change management. This role is designed for a single customer or as per the SIAM framework in a multi-vendor environment. Your responsibilities will include connecting, updating, and managing discussions with customers and other service providers/vendors for infrastructure-related technical services including networking, servers, VMware, and storage. You will be expected to drive and collaborate with multiple stakeholders on day-to-day operations to ensure coordination across technical towers. Leading the ITIL process resources to ...

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your ke...

The Senior System Administrator is responsible for designing, implementing, and managing the organization's IT infrastructure, ensuring optimal performance, security, and reliability. This role requires advanced technical expertise, leadership skills, and a proactive approach to system management. The Senior System Administrator will also mentor junior team members and play a key role in strategic IT initiatives. Key Responsibilities: - Design, deploy, and maintain servers, storage, and network infrastructure. - Monitor and optimize system performance to ensure high availability. - Manage virtualization environments (e.g., VMware, Hyper-V). - Perform routine system updates, patches, and upgr...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change managem...

10+ years of experience in IT Change Management, governance or a related field Associate or bachelor's degree in information technology or a related field Familiarity with ITIL frameworks, change management processes, and governance best practices Experience with ITSM tools like ServiceNow Strong attention to detail and organizational skills Good Communication and teamwork skills ITIL Certification (ITIL v4 Foundation or higher) Experience in regulated industries such as finance, healthcare, or government Knowledge of DevOps, Agile, and CI/CD pipelines in relation to Change Management

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will include monitoring client infrastructure and solutions to identify and address errors promptly. You will be responsible for investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat s...

You should have at least 4 years of overall IT experience. Your knowledge should include LAN and WAN Infrastructure, Cisco Routers and Firewalls, Cisco L2/L3 Switches, Routing and Switching, and performing server hardware maintenance and upgrades. Experience in Microsoft Active Directory Infrastructure is necessary. You should be able to install, configure, and maintain servers in a Linux environment, including installing and configuring APACHE, DHCP, MySQL, and DNS in Linux servers. Your responsibilities will also include general hardware troubleshooting, system assembling, managing Microsoft Domain Controllers, Microsoft Web servers, FTP Servers, Microsoft File Servers, Windows Active Dire...

As an Application Debt and Automation Analyst, you will be responsible for analyzing customer application ticket data to identify debt categories and opportunities for Optimization, Elimination, and Automation. Your role will involve collaborating with Solution Architects and the BD Team to define the scope for the GSA SS team based on customer requirements. You will perform in-depth analysis on a large volume of application ticket data to pinpoint potential Automation and Elimination opportunities, estimating the effort savings through ticket optimization. Additionally, you will work closely with the Enterprise Automation Team to develop winning Automation Solutions for customers, including...

As an IT Support Engineer at CTeBS, a subsidiary of Classic Fashion, you will be responsible for handling technical support, server & network administration, asset management, and IT procurement. Your role will require strong problem-solving abilities, technical expertise, and communication skills to ensure smooth IT operations. You will be expected to resolve 95% of support tickets within the SLA, maintain a first-call resolution rate of at least 70% for IT support queries, and ensure 100% uptime for meeting room setups by proactively testing AV equipment before scheduled meetings. Additionally, you will be responsible for maintaining 99.9% uptime for all servers and critical network infras...

Job Description Should have 4+ years of experience with previous experience in Production Support Projects. Flexible to work in 24X7 shifts. Should work from office 5days work week. Ability to analyze system logs, error messages, and other data to identify patterns and trends and triage issues. Good Hands-on knowledge of ETL Tools (Ex DataStage, Informatica, Oracle Data integrator or SSIS ) SQL, PL SQL, Unix/Linux commands, monitoring of batch processes, and troubleshooting required. Secondary Knowledge of Azure Data Factory/Python/ Databricks/ ADB Notebook would be an added advantage. Working knowledge of ITSM tools and schedulers. Understanding of any one of the scripting tools Perl/Python...

As a Change Coordinator at TechProjects India, you will play a crucial role in leading and overseeing the IT change management process to ensure efficient implementation of changes to IT services and infrastructure while minimizing risks and disruptions. Your strong background in IT service management (ITSM), process improvement, and stakeholder engagement will be essential for success in this role. Your key responsibilities will include: - Developing, implementing, and overseeing the IT change management framework in alignment with ITIL best practices. - Ensuring proper documentation, evaluation, testing, and approval of all IT changes before implementation. - Leading Change Advisory Board ...

As an Enterprise Architect, you will be responsible for leading the design and implementation of a robust enterprise-wide architecture strategy that aligns IT with business objectives. Your role will involve ensuring a deep understanding of industry best practices, including TOGAF architectural principles, and proactively ensuring that technology investments deliver measurable business outcomes. You will oversee the organization's digital transformation journey with a focus on scalability, performance, security, and innovation. Your key responsibilities will include developing a comprehensive Enterprise Architecture Roadmap to support business goals and future scalability, defining and enfor...

As an IT Help Desk Solutions Engineer at Soffit in Kochi, you will be part of our IT infrastructure services team, focusing on the management of ManageEngine ServiceDesk Plus. Your responsibilities will include installing, configuring, and deploying ServiceDesk Plus according to business needs. You will customize workflows, automation, ticketing, and reporting features, as well as integrate the tool with other ITSM tools and third-party applications. Your role will also involve providing ongoing support, troubleshooting, and maintenance of the application, optimizing performance for enhanced service delivery, and ensuring compliance with IT service management best practices. Additionally, yo...