316 Itsm Tools Jobs - Page 7

In Geidea, you have the opportunity to join as an SAP SD Senior Lead where you will play a crucial role in overseeing the implementation, administration, support, and maintenance of SAP applications. Your responsibilities will include leading end-to-end implementation and configuration of the SAP SD module, customizing solutions to meet client requirements, analyzing and improving business processes, ensuring seamless integration with other SAP modules, providing ongoing support and maintenance, conducting user training sessions, managing projects, and collaborating with stakeholders. Key Responsibilities: - Lead the end-to-end implementation and configuration of the SAP SD module. - Customi...

Overview of 66degrees 66degrees is seeking a highly motivated and customer-focused IT Service Desk L1 Engineer to join our growing team. We are dedicated to providing excellent technical support and maintaining a stable IT environment for our employees. Overview of role The IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service. Responsibilities Provide initial technical support to end-users. Log, categorize, and prioritize all incoming IT support tickets in the ticketing system. Perform trou...

Role Overview We are seeking an experienced IT Operations Lead to oversee and optimize our product and platform operations. This role will be pivotal in enhancing our IT Service Management (ITSM) and DevOps practices across processes, people, and tools. The ideal candidate will have a proven track record in driving operational excellence, implementing process improvements, ensuring governance and compliance, and delivering high-quality services to internal and external stakeholders. --- Key Responsibilities Operational Excellence & Optimization Lead the optimization of ITSM and DevOps operations, focusing on process efficiency, team performance, and tool utilization. Identify and implement c...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your primary focus will be on proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. Key Responsibilities: - Monitor client infrastructure and solutions to identify and resolve errors promptly - Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfillment - Provide telephonic, ITSM ticket, or chat support and execute maintenance activities like patching and configuration ...

As an IDAM Support Analyst at Zoetis India Capability Center (ZICC) in Hyderabad, you will play a crucial role in delivering end-user and technology team support for Identity and Access Management (IDAM) services across the Zoetis digital ecosystem. Your responsibilities will involve monitoring relevant queues in Zoetis IT Service Management (ITSM) system, responding to incidents, assisting users with requests and troubleshooting, and participating in the rotation for 16x5 operations to ensure uninterrupted service. Additionally, you will collaborate closely with various teams within Zoetis to optimize workflows and provide off-hours escalation support for high-priority incidents. **Position...

Job Title: SRE Lead (Support & Operations) Job Summary: We are seeking an experienced and proactive Site Reliability Engineering (SRE) Lead with a strong background in support operations, service management, and debugging complex systems built on Java and microservices architecture. This role is crucial in ensuring the reliability, stability, and efficiency of our critical systems while driving process improvements, incident management, and cross-functional collaboration. As an SRE Lead, you will oversee system health, manage escalations, track and ensure ticket closures, follow up on issues, and enhance support processes to deliver a seamless operational experience. Experience: 7+ years Key...

As a Metrics Automation Specialist, you will play a crucial role in designing, implementing, and managing automated solutions to gather metrics from various tools like ITSM platforms, Grafana, and other monitoring systems. Your expertise in automation tools, ETL processes, and data visualization platforms will be pivotal in defining metric calculations, calculating KPIs, and ensuring data accuracy and completeness across all sources. Collaborating with stakeholders, you will develop visually compelling dashboards and reports to present insights and trends in a clear and actionable format. Your key responsibilities will include designing and implementing automated workflows for gathering metr...

You will be joining NTT DATA, a company dedicated to pushing boundaries and leading innovations to make a difference for clients and society. At NTT DATA, diversity and inclusion are embraced, providing a place for you to grow, belong, and thrive. In your role as a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for ensuring the operational efficiency of clients" IT infrastructure and systems by providing managed services. Your daily tasks will include proactively identifying, investigating, and resolving technical incidents and problems to deliver effective support to clients. Monitoring client infrastructure and solutions to catch errors promptly, investigati...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and servi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

Essential Qualifications :- Any Graduate, preferably bachelors degree in Computer Science or information technology. Working Experience of 6-8 Years Proven work experience as IT Support Manager/Engineer. Preferred Key Skill /Qualifications :- Troubleshooting of IT equipment, Operating Systems, Network issues etc. Microsoft 365 & Office 365 administration Power BI or other dashboarding tool experience. Jira, ServiceNow etc ITSM tools experience Familiarity with CRM and marketing automation platforms, Analytical skills to measure SLAs Strong communication skills for external client interactions and stakeholder engagement. Cold calling and lead nurturing experience (preferred for partner/vendor...

Position -- Permanent Role ITIL Operations Support Manager Experience 10+ Years Location Chennai/Bangalore Work Mode Hybrid Shift Timing Afternoon (2pm – 10pm) About the Company Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. We have a diverse team of ove...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you play a vital role in ensuring the operational continuity of our clients" IT infrastructure and systems. Your primary responsibility is to serve as the initial point of contact for clients, promptly addressing technical incidents and problems to maintain service reliability. By delivering first-line support for standard and low-complexity issues, you strive to uphold service level agreements without any misses. Monitoring client infrastructure and solutions forms a significant part of your daily tasks, enabling you to proactively identify and address potential problems before they escalate. You dedicate your efforts to inve...

You are a dynamic and experienced individual looking to take on the role of Cloud and Data Centre (DC) Infrastructure Managed Services Lead in a startup-like environment. Your primary responsibilities will include overseeing end-to-end service delivery, ensuring adherence to SLAs, and maximizing customer satisfaction. You will be responsible for managing a team that provides 24x7 support across various cloud platforms such as AWS, Azure, OCI, GCP, private data center infrastructure, and hybrid clouds. Additionally, you will focus on building strong customer relationships, driving innovation, and implementing automation tools for efficient service delivery. Your role will also involve managin...

As an Assistant Manager- IT Support at ProcDNA, you will play a crucial role in managing end-user support, overseeing IT operations, and ensuring the high availability of systems and services. Your technical expertise combined with leadership capability will be instrumental in driving process improvements, managing a team of support engineers, and collaborating with business stakeholders. Your responsibilities will include providing advanced technical support for hardware, software, networks, and enterprise tools such as O365 and Azure AD. You will oversee incident, problem, and change management processes to ensure timely resolution of escalated issues. It will be your responsibility to ens...

Your responsibilities include monitoring, managing, and controlling the full lifecycle of incidents across infrastructure and applications. You will establish and operate a governance framework for SLA and performance management. Developing automated functions for faster incident resolution using tools like ServiceNow and Splunk is also a key aspect of your role. Driving continuous efficiency in event management and proactive incident prevention will be crucial. Ensuring compliance with regulatory and internal standards for incident management is a priority. Collaborating with internal and external stakeholders to improve service availability and performance is essential. You will own and re...

Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks,businesses and other institutions to present invoices, statements and bills to consumers or businesses and receive payments against them. Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and servi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and servi...

You will be joining NTT DATA as a Field Tech Analyst : DSS in Pune, Maharashtra (IN-MH), India. In this role, you will be an integral part of the EUC Team providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved in IMAC activities for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as required, between desks, floors, or buildings. It is essential to learn new and emerging technologies based on business r...

This is a full-time position requiring an Associate's Degree with 1-3 years of total experience in Application and Production Support for Windows, Linux, and Unix systems. The role involves providing level 1 and level 1.5 support for client-facing systems and applications servers, including proactive monitoring set up. You will be responsible for monitoring and managing hardware and software within a 24x7 processing environment, recognizing abnormal conditions, and responding appropriately. Collaborating closely with leads, you will work on process stabilization and enhancement by addressing alerts and errors. Ideal candidates should have a strong background in Linux, Windows, Unix Applicati...

As a Presales Senior Manager (Managed Services) at HCLTech, you will be responsible for leading the design and articulation of next-gen managed services solutions. With over 10 years of experience in IT Services and at least 4 years in Application Support & Maintenance (ASM) Solutioning, you will play a strategic role in crafting compelling proposals for multi-tower application support deals. Your role will involve integrating automation, AI-led operations, and service transformation levers to meet customer IT and business objectives effectively. Your key responsibilities will include owning the solutioning of large and medium-sized ASM deals across technologies and business domains. You wil...

The Senior Tech Partner will be responsible for providing comprehensive IT support services to end users. This role involves engaging with business stakeholders, performing data analysis, and supporting AI, ML, and RPA projects to ensure seamless IT operations and contribute to the adoption of new technologies and digital strategies. You will provide IT support based on the TechStop, desk-side, and remote model, including hardware break & fix services and L1 support for audio/visual equipment. Additionally, you will deliver hands & eye support for infra/connectivity tasks under remote team guidance and offer high-level VIP support for special events, meetings, townhalls, and training session...

As a Client Server Monitoring specialist at FIS, you will play a crucial role in ensuring the smooth operation of client server systems across Unix, Linux, and Windows platforms in Bangalore/Pune. With 2 to 3 years of experience in a rotational shift environment, you will be responsible for monitoring batch jobs and providing initial triage support for MBP and Profile clients. In this role, you will be tasked with performing monitoring and operational management functions for hardware and software within a 24x7 processing environment. You will collaborate closely with team leads to address errors, enhance processes, and reduce alerts by leveraging available documentation and implementing aut...