173 Itsm Tools Jobs - Page 7

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring s...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

SQL & Win Server admin, software instl & maint database monitoring, file mngt & optimize monitor, shrink, attach, detach, move MS SQL Server files, testing, bug reporting, applying patches, Win server front end & MSSQL Server backend. Troubleshooting Required Candidate profile Exp in Microsoft SQL & Windows server, Re-insurance/Insurance CAT Modeling app, understanding of app architecture, troubleshooting MSW Server HPC, cloud-hosted, (SaaS), ITSM tools ITIL Certification

Responsibilities: Provide technical support for GreenPay's products, services, and infrastructure. Diagnose and resolve customer and internal technical issues efficiently. Assist in onboarding and training users on new systems and applications.

Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innova...

Min Exp - 10 yrs Shift - 8:30 PM to 5:30 AM IST IT SDM with strong infrastructure expertise Managing SOC & NOC teams, Incident management, vulnerability scanning, patching cycles, Must know ITSM tools Share CV at kavita.singh@elevancesystems.com

Role & responsibilities To Lead the design, implementation, and continuous improvement of IT Service Management (ITSM) processes and practices across the organization. The role oversees ITSM framework across global ELGi market units, managing incident, problem, change, and service request processes while driving automation, standardization, and continuous improvement. IT Service Management Strategy Develop and implement a global ITSM strategy and roadmap aligned with IT and business objectives. Define and optimize core ITSM processes, including incident, problem, change, request, asset, and knowledge management. Drive the adoption of ITIL best practices to improve service delivery, operation...

Req ID: 320996 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description- Flexible working in shifts supporting 24X7 steady state operations. Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. They have experience in most issues that may arise, although require guidance w...

Troubleshoot desktop hardware and software issues. • Handle system configuration and maintenance. • Manage and support LAN, WAN, and network segments. • Maintain operating systems, business applications, web servers, email, laptops, and desktop. Required Candidate profile We are looking for a skilled and proactive IT Engineer – DC Operation IT Helpdesk to join our dynamic team. The ideal candidate should have hands-on experience in IT helpdesk operations.

Share CV at aishwarya.joshi@espire.com Zendesk Configuration/Implementation Expert Experience- 3+ years Duration- 6-month contract NP- Immediate- 1 week Primary Focus: Configuration, implementation, customization, and optimization of ITSM tools to align with the organization's IT service management needs. ITIL Framework: Deep understanding of ITIL concepts such as Incident Management, Change Management, Problem Management, and Service Catalogues. Business Process Mapping: Ability to translate business requirements into ITSM workflows and processes. Tool Setup & Implementation: Install and configure ITSM tools based on best practices. Design workflows and process flows for incident, change, p...

experience in IT helpdesk or service desk coordination Familiarity with ITSM tools e.g ServiceNow, Fresh service, ManageEngine &support processes English for user communication Strong organizational & multitasking skills Ticketing & ITSM tool usage Required Candidate profile Asset and inventory management Vendor coordination and follow-ups Team coordination and support scheduling Reporting and SLA tracking kindly reach us Preethi 6382942219

Position Title: Senior System Analyst Quality and compliance Organization /Function: Responsible for implementing, and refining quality and compliance process and procedures Years of experience : 3 to 5 Years Relevant Experience: 3+ years of experience in quality and compliance Educational Qualification: Engineering Graduate/Master (B.E/B.TECH/M.E./M.TECH) in any stream with excellent academic record Company Overview: Stratogent provides managed services for on premise and cloud hosted infrastructure. Our customers are large or mid-sized corporations, predominantly in USA. We were founded in 2005 and operate out of Silicon Valley and Bangalore. Customers entrust the 24x7 monitoring and manag...

We are located in: Austin (USA), Singapore, Hyderabad, Indore, and Ahmedabad (India) Primary Skills: IT Infrastructure Management System Administration (Windows/Linux) Networking & Endpoint Management Cloud Platforms (Hybrid/Cloud-native) Incident Management ITSM Tools (e.g., Jira Service Desk) Compliance Standards (HIPAA, PCI-DSS) Security, Monitoring, and Automation Tools Vendor & Budget Management Asset Lifecycle Management What You Will Do: Infrastructure & System Operations: Manage daily IT operations: servers, networks, databases, endpoints, and cloud infrastructure Monitor performance, capacity, and proactively troubleshoot system issues Service Delivery & Incident Management: Lead ma...

The responsibilities of the Manager-IT Assets involves governance concerning the ITAM tools applied in managing, monitoring, and reporting on IT assets and inventory. Information technology asset managers role also involves ensuring compliance with vendor contracts by carrying out effective planning and monitoring and working with hardware assets and software license. Strong knowledge of IT software and hardware as well as five or more years experience working as an IT asset analyst Five years or more experience managing staff Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports Five years or more ITSM tool experience Proven ...

ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE Job Title: L2 IT Support Engineer Linux & VMware Location: Bangalore (On-site) Interview Mode: Face-to-Face (Mandatory) F2F Interview Date: 12th August 2024 Experience Required: 3+ Years Work Model: 24x7 Support Model ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE Responsibilities Provide L2 support for incidents and service requests related to Linux servers and VMware infrastructure. Troubleshoot OS-level issues (Red Hat / CentOS / Ubuntu). Monitor virtual infrastructure (VMware vSphere, ESXi) for performance, availability, and issues. Handle VM provisioning, snapshot management, res...

Job Summary: We are seeking a results-driven and strategic IT Delivery and Operations Manager to oversee and manage the day-to-day IT infrastructure Projects and support operations of the organization. The ideal candidate will be responsible for ensuring the stability, efficiency, and scalability of all IT services and will play a key role in implementing best practices, managing delivery teams, and supporting the business growth. Key Responsibilities: Lead and manage our global IT delivery teams across the US, Europe, Australia, Mexico and India, ensuring seamless operations and the highest level of service delivery. Oversee the transition and onboarding process for all new customers worldw...

Primary Skills: IT Infrastructure Management System Administration (Windows/Linux) Networking & Endpoint Management Cloud Platforms (Hybrid/Cloud-native) Incident Management ITSM Tools (e.g., Jira Service Desk) Compliance Standards (HIPAA, PCI-DSS) Security, Monitoring, and Automation Tools Vendor & Budget Management Asset Lifecycle Management What You Will Do: Infrastructure & System Operations: Manage daily IT operations: servers, networks, databases, endpoints, and cloud infrastructure Monitor performance, capacity, and proactively troubleshoot system issues Service Delivery & Incident Management: Lead major incident response, communication, and root cause analysis Track SLAs, KPIs, and e...