316 Itsm Tools Jobs - Page 6

Skill Set: Deskside Support L1 Position: FTE Location: Hyderabad, India Contract: B2B (1 Year initially) - Extendable Service Desk Agent (24x7) Responsibilities: 1) Act as the first point of contact for users reporting IT issues or requesting services. 2) Log, categorize, and prioritize incidents and service requests in the ITSM tools. 3) Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts. 4) Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. 5) Provide remote support using remote access tools and follow documented procedures and knowledge base articles. 6) Ensure accurate documentation of a...

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. - Perform IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. - Learn new technologies based on business needs. To excel in this role, you should have: - 1 to 3 years of ...

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include: - Providing ...

Role Overview: As an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, and at least 3 years in a service manager or lead role, you are well-equipped to handle various aspects of IT service management. Your excellent verbal and written communication skills enable effective interactions with clients and technical teams. Your expertise in incident management, problem management, and service monitoring, combined with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy, make you a valuable asset to any organization. Your familiarity with ITIL processes and frameworks, along with strong analytical, reporting, a...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems to support clients effectively. Your role involves monitoring client infrastructure, investigating incidents, and ensuring high service quality standards. Key Responsibilities: - Provide managed services to ensure clients" IT infrastructure remains operational - Proactively identify, investigate, and resolve technical incidents and problems - Monitor client infrastructure and solutions to catch errors promptly...

Role Overview: As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations, and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Key Responsibilities: - Responding to technical queries via email - Managing operations delivery through team readiness - Ensuring high business satisfaction - Addressing user tickets promptly - Guiding users in installing application...

Role Overview: You will be responsible for providing technical resolution to users of an enterprise organization in order to enable them to work effectively. Your role will involve data analysis to identify improvement areas, driving improvement plans along with delivery teams, and creating knowledge content for technicians to resolve issues faster. Additionally, you will develop user guides, support service desk delivery teams, prepare presentations for various audiences, and provide inputs for automation utilities. Key Responsibilities: - Provide technical resolution to enterprise users - Conduct data analysis to identify improvement areas - Drive improvement plans in collaboration with de...

Req ID: 336969 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Analyst - SharePoint/ MS Teams to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Messaging Services professional who manages and maintains the Microsoft 365 environment that includes various applications and services such as Outlook, Teams, SharePoint, OneDrive, and Exchange. Responsible for managing user accounts recipients, groups, service monitoring and reporting. Troubleshoot issues, provide technical support, and perfor...

Join our Team About this opportunity: We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams. Key Responsibilities: Change Management Process Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices. Manage...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your primary focus will be on proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. Your role will involve monitoring client infrastructure, executing maintenance activities, and ensuring high standards of service quality. Key Responsibilities: - Investigate and resolve first-line incidents, understanding their root causes - Monitor client infrastructure and solutions to catch errors before or as soon as they occur - Exec...

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. - Supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests - Following runbooks for basic troubleshooting and resolution - Managing escalations to L2 as required - Assi...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your primary tasks will involve proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. You will also play a key role in monitoring client infrastructure and solutions, identifying optimization opportunities, and contributing to project work and disaster recovery functions. Key Responsibilities: - Provide telephonic, ITSM ticket, or chat support to clients - Execute maintenance activities such as patching and configuration ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and servi...

Roles and Responsibilities Manage ITSM processes using ServiceNow platform, ensuring compliance with ITIL best practices. Lead a team of CSMs (Customer Success Managers) to deliver exceptional customer service and support. Develop and maintain strong relationships with customers through regular communication, issue resolution, and proactive engagement. Collaborate with cross-functional teams to identify process improvements and implement changes that drive efficiency gains. Ensure seamless integration between different systems within the organization's ecosystem. Desired Candidate Profile 8-12 years of experience in ITSM or related field; B.Tech/B.E. degree from any specialization. Strong un...

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! REQUIREMENTS: Total experience 10+ years. Strong working expertise with observability and monitoring tools: Splunk, Datadog, ELK, Prometheus, or similar. Proven experience in anomaly detection, alert tuning, event correlation, and custom dashboards. Deep unders...

At least 3 years of experience in Microfocus or OpenText uCMDB solution administration and development. Good data analytical and presentation skills with hands-on experience on tools like MS Excel and PowerPoint. Good knowledge of advanced ITSM Tools; preferably on SMAX, uCMDB, universal discovery; a MicroFocus/OpenText Product. General knowledge of IT operations, familiarity with business services and service management. Familiarity with the ITIL V3 and or ITIL 4 foundation and the Configuration Management System, (CMS) in particular. Background in network or enterprise application administration. Well-versed with the concept of a public cloud hosting environment, e.g. Amazon. Familiarity w...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems to support clients effectively. Your role will involve monitoring client infrastructure, investigating first-line incidents, and executing maintenance activities like patching and configuration changes. Additionally, you will identify optimization opportunities and support project work and disaster recovery functions, contributing to broader goals and ensuring high service quality standards are maintained. Key...

Role Overview: As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role involves being the first point of contact for clients, ensuring the operational functionality of their IT infrastructure and systems. You will be responsible for proactively identifying, investigating, and resolving technical incidents and problems, with a focus on providing first-line support for standard and low-complexity incidents and service requests. Your primary goal is to ensure that service level agreement conditions are met without any misses. Key Responsibilities: - Monitor client infrastructure and solutions daily, identifying and addressing problems and errors proactively. - Investigate an...

We are looking to hire a Break Fix Engineer Server Hardware with the following requirements: Position: Break Fix Engineer Server Hardware Experience: Minimum 4 years Location: Chennai Notice Period: Immediate to 30 days preferred Key Skills Required: Hands-on experience in Server Hardware replacement and troubleshooting (Dell / HPE / Lenovo / IBM). Experience with Tape Library support and maintenance . Strong knowledge of RAID, BIOS, and firmware upgrades . Experience working with ITSM tools (ServiceNow / Remedy / equivalent). Ability to handle incidents, requests, and hardware replacement within SLA. Qualifications (Preferred): Bachelor’s degree in IT/Computer Science/Electronics. Relevant ...

Lead the development, implementation, and ongoing management of the Foundation Data Management process in alignment with ITIL best practices. Ensure that all Foundation Data Management processes, policies, and procedures are clearly defined, documented, and adhered to across the organization. Manage and maintain the Foundation Data tables within ServiceNow, ensuring the data therein accurately reflects the current WPP environment. Act as the primary point of contact for Foundation Data Management, collaborating with internal IT teams, external partners, and suppliers to ensure alignment and integration with other IT Service Management (ITSM) processes. Foster strong relationships with stakeh...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your day-to-day activities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You will monitor client infrastructure and solutions, investigate first-line incidents, and follow approved procedures for request fulfillment. Your responsibilities will include providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, and ensuring smooth shift handover...

Role Overview: As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for clients, ensuring the operational status of their IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your goal will be to maintain zero missed service level agreement conditions. You will work across various technology domains, such as Cloud, Security, Networking, Applications, or Collaboration, contributing to the smooth operation of client systems. Key Responsibilit...

Greetings from TechProjects!! Tech Projects India operates and manages the Global Capability Center (GCC) for C&S Wholesale Grocers, a leading grocery supply chain company in the U.S. A ( A 20 Billion Dollar +) . Our GCC drives innovation and operational excellence, supporting C&Ss business functions. Join us and be part of a dynamic team shaping the future of Retail and wholesale supply chain cutting edge technology operations. We provide Excellent benefits! Please find the job description for your reference: Work Details: Location: Orbit, 2nd Floor, Knowledge City, Raidurg, Hyderabad. Shift timings: 3:30pm IST- 12:00 am IST Notice Period: Immediate to 3 weeks Job Role – Google Workspace Ad...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

Service Desk | Tech Support Any grad with min 1 yr exp in Troubleshooting/SD/AD/DNS/Tech Support CTC-Upto 4 LPA + Varaibles Immediate Joiner Night Shifts WFO-5 days working Excellent Communication required Contact-9521017693/9982833693