173 Itsm Tools Jobs - Page 6

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework. Additionally, you will be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, moving between desks, floors, or buildings as required. It is essential to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your primary tasks will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your role will involve monitoring client infrastructure and solutions to detect errors in a timely manner, investigating first-line incidents to determine their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patchin...

You are invited to join American Airlines, a company dedicated to caring for people on life's journey by offering thousands of flights daily to more than 350 destinations in over 60 countries. With a focus on transforming technology delivery to enhance customer experience, American Airlines is seeking passionate individuals to join their diverse team. As a GraphQL Engineer at American Airlines, you will be part of the Infrastructure Domain in Information Technology, responsible for managing and maintaining client/server hardware and software. Your role will involve performing regular maintenance and updates to IT systems, troubleshooting technical issues, providing expert-level support, and ...

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include providing fir...

Key Responsibilities Develop and configure custom workflows, business rules, client scripts, UI policies, UI actions, and Service Portal components. Collaborate with stakeholders to gather requirements and translate them into ServiceNow functionality. Implement new modules and enhancements across ITSM, ITOM, ITAM, HRSD, SecOps, and other ServiceNow products. Design and maintain integrations between ServiceNow and other enterprise tools (e.g., CMDB syncs, SSO, LDAP, REST/SOAP APIs). Maintain code quality through source control, peer reviews, and following best practices. Troubleshoot issues, perform root cause analysis, and implement long-term fixes. Prepare technical documentation, test scri...

Teamware Solutions is looking for an experienced and customer-focused Service Desk Manager to lead and optimize our IT service desk operations. You'll be responsible for ensuring the efficient and effective delivery of IT support, driving continuous improvement in service quality, and fostering a positive customer experience. This role is ideal for a proactive leader with a strong technical background and a passion for managing and mentoring a high-performing support team. Key Responsibilities Team Leadership & Management: Lead, mentor, and develop a team of service desk analysts, fostering a culture of customer service excellence, continuous learning, and accountability. Manage staffing, sc...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth functioning of our clients" IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will involve monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activitie...

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. You will be responsible for supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests, following runbooks for basic troubleshooting and resolution, managing escalations ...

As a Global IT Service Desk Analyst at Lucy Electric Manufacturing & Technologies Pvt Ltd, you will play a crucial role in providing first-line support to end-users, managing service requests and incidents, and ensuring the smooth on-boarding/off-boarding process for new users across Lucy Group companies. Your dedication to delivering exceptional IT services will contribute to the seamless operation of medium voltage switching and protection solutions for electrical distribution systems worldwide. Your responsibilities will include ensuring timely resolution of assigned incidents, requests, and queries, escalating critical issues, administering core M365 services, managing user accounts and ...

Oversees the planning, execution, and completion of IT projects, ensuring they are delivered on time, within budget, and meet specified requirements. They are responsible for managing resources, stakeholders, risks, communication within project team

You will be responsible for analyzing functional requirements, identifying entities, and creating diagrams in ARIS. Developing use cases based on entity relationships and functional specifications will also be a key part of your role. Additionally, you will manage and resolve ITSM tickets for ARIS and Java-based applications. Your expertise in Java backend development will be crucial to troubleshoot and enhance Java-based systems. To excel in this role, you should have proficiency in ARIS for process modeling and relationship diagrams. Strong Java backend development expertise is a must, along with experience in ITSM tools and ticket resolution. An understanding of databases, object-oriented...

Role & responsibilities Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices. Perform system upgrades, OS/software installations, and patch updates. Troubleshoot hardware, software, and network-related issues on end-user devices. Provide Level 1 and 2 technical support via in-person, phone, or remote assistance. Manage user accounts, email configuration, and basic Active Directory tasks. Respond to and resolve incidents/tickets in a timely manner using ITSM tools. Escalate unresolved issues to senior engineers or relevant support teams. Maintain inventory of IT assets including laptops, desktops, and accessories. Ensure security compliance through endpoin...

Technical Trainers IT Service Desk Support Bangalore & Mysore Required Experience - More than 4 Years Experience and out of which 2 years in giving Trainings - Microsoft, Azure, ServiceNow, Office365, Service Desk Job description Design and deliver technical training programs for Service Desk/Tech Support teams ITIL CERTIFIED TRAINER -- PREFERNCE Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL fr...

Design and deliver technical and soft skill training programs for Service Desk/Tech Support teams Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices Perks and benefits Perks and Benefits

Education Requirements : BE, B.Tech in IT/CS/ECE, BCA, BSc CS and MCA Certification : Any ITSM Certification/CEH Job Summary: We are seeking an experienced ITSM and CIS Benchmarking Specialist to drive service management excellence and ensure systems are hardened according to industry best practices. The ideal candidate will have deep knowledge of ITIL-based ITSM practices and hands-on experience applying CIS Benchmarks for endpoint and server security compliance. Key Responsibilities: ITSM: Oversee the implementation and continuous improvement of ITSM processes aligned with ITIL framework (e.g., Incident, Change, Problem, Asset, and Configuration Management). Ensure accurate and timely inci...

We are looking for a talented and experienced PL/SQL Developer to join our team. The ideal candidate should have a strong foundation in Oracle PL/SQL programming , excellent problem-solving skills, and the ability to manage and support applications through their full lifecycle. Key Responsibilities: Design, code, test, and debug Oracle PL/SQL programs including packages, procedures, triggers, and functions Optimize and tune complex SQL queries and PL/SQL blocks for performance Perform code reviews , root cause analysis, and issue resolution in production environments Participate in requirement analysis , technical documentation, and system design Collaborate with cross-functional teams for d...

Key Responsibilities: Experience in Mainframe migration and modernization proposals and value proposals Experience in SLA frameworks SoWs and MSAs Technical Requirements: 10 years of Experience in IT with Mainframe background Minimum 5 years of Release Management or Change Management experience in Mainframe projects which involves End to end delivery of Infrastructure projects Experience and technical knowledge in Mainframe areas of z OS CICS IMS DB2 VTAM MQ WAS DASD Batch Scheduling and Operations Plan and oversee the successful rollout of Mainframe Software s Patches OS Upgrades centrally tracking the releases Configure the flow of release activities to support your current processes Assig...

ITIL-aligned service governance, Major Incident Management, Problem Management, and Offshore DeliveryManagement.This role involves coordinating service teams, managing vendorcontracts, and driving operational excellenceacross servicedelivery streams.

Req ID: 328256 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Hyderabad, Telangana (IN-TG), India (IN). Role Responsibilities: . Be a contributing member of the EUC Team providing support to End Users in a Client Environment . Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same . Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework . Involved with IMAC ( Install, Move, Add, C...

Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Strong knowledge of ITIL framework, facility operations, and infrastructure management Excellency in ITIL Process + ITSM + ITAM

Job Summary Synechron is seeking a technically skilled and proactive Level 2 Market Data Support Engineer specializing in Market Data operations to join our dedicated back-office support team. This role is pivotal in maintaining the stability, security, and efficiency of our market data systems and related infrastructure. The ideal candidate will deliver advanced technical support, troubleshoot complex issues, and contribute to process improvements, ensuring seamless access and data accuracy in a highly regulated financial environment. This position provides an opportunity to work with cross-functional teams, implement best practices, and support critical business functions. It requires a co...

Monitor, troubleshoot, and resolve integration issues across Oracle modules (EBS or Fusion)- Perform root cause analysis for interface failures- Provide L2/L3 support and manage incidents via ITSM tools (ServiceNow, Remedy) Design and develop new interfaces using Oracle Integration Cloud (OIC), SOA Suite, or ICS- Enhance or refactor existing integrations to improve performance and reliability- Build reusable integration templates and accelerators Sales Order to Production Interface- Production to Inventory/Warehouse Interface- Procurement to Supplier Portals- Financial Posting Interface (OTC, P2P, RTR)- Planning Systems (APS/ASCP) to ERP sync Identify opportunities to adopt API-first integra...

Key Responsibilities: Drive P1/P2 calls as needed. Monitor and maintain global infrastructure; telecommunications circuits, routers, network devices, servers, storage etc. using industry standard tools Monitor applications and services; URLs, applications, middleware for potential issues and risks etc. using industry standard tools. Respond to alerts and risks following established procedures to ensure customer SLAs are maintained. Log, Report and Escalate service incidents and risks to specialists using standard ITSM tools and procedures. Work shifts as allocated to ensure 24 x 7 x 365 cover for services. Communicate with internal business users as required to provide ongoing notifications ...

Roles and Responsibilities: Administer, manage, and maintain the Google Workspace ecosystem. Strong knowledge and experience handling Google Admin console, Gmail, Calendar, Docs, Sheets and Slides and related issues. User & shared mailboxes, google groups provisioning and management. Communication & collaboration application and Resource Administration Troubleshooting messaging issues Understanding of mail transfer and access protocols, email security, spam, phishing, and virus protection Facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity. Oversee email retention activities to comply with legal records retention policies. Act as the s...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...