335 Itsm Tools Jobs - Page 6

10+ years of experience in IT Change Management, governance or a related field Associate or bachelor's degree in information technology or a related field Familiarity with ITIL frameworks, change management processes, and governance best practices Experience with ITSM tools like ServiceNow Strong attention to detail and organizational skills Good Communication and teamwork skills ITIL Certification (ITIL v4 Foundation or higher) Experience in regulated industries such as finance, healthcare, or government Knowledge of DevOps, Agile, and CI/CD pipelines in relation to Change Management

Job description Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional t...

As a Networking Managed Services Engineer (L1) at NTT DATA, your role involves providing managed services to ensure the operational continuity of clients" IT infrastructure and systems. Your responsibilities include proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. You will monitor client infrastructure, investigate first-line incidents, and follow approved procedures for request fulfillment, whether through telephonic, ITSM ticket, or chat support. Additionally, you will execute maintenance activities like patching and configuration changes and ensure smooth shift handovers for continuous service. Your role also entails id...

As a Sr. Operations Engineer at PepsiCo, you will be a part of the Sustain & Operations team within the Digital Products and Application (DPA) organization. Your primary role will be to drive adoption and ensure operational excellence of digital products in the Europe market. Below are the key responsibilities and qualifications required for this role: Responsibilities: - Handle a variety of technical procedures, including diagnosis, triage, and issue resolution - Work with product owners to ensure product runbooks, monitoring dashboards, and SLAs are accurate - Conduct advanced troubleshooting and resolve root causes of problems - Enhance existing product functionality and automation tools ...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. - Monitoring client infrastructure and solutions to catch errors before or as soon as they occur. - Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. - Providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes. - En...

Role and Responsibilities This role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations Work hand in hand with respective VDU lea...

Job Description (Posting). Job DescriptionROLE AND RESPONSIBILITIESThis role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about protecting companies from cyber threats Do you want to be part of a team that safeguards the digital assets of cutting-edge organizations Look no further Kyndryl is seeking a Cybersecurity Specialist to join our team of talented Technical Specialists. As a Cybersecurity Specialist, you will be at the forefront of protectin...

Role Overview: You will be responsible for utilizing your 4 to 6 years of experience in Knowledge Management, Technical Writing, or IT documentation within a service management or support environment. Key Responsibilities: - Work with ITSM tools and knowledge management platforms, such as ServiceNow Knowledge Base. - Utilize documentation tools like Confluence, SharePoint, or ServiceNow Knowledge Management. - Translate complex technical information into clear, user-friendly content. - Apply familiarity with ITIL and knowledge centred support (KCS) principles. - Utilize your ServiceNow knowledge management experience effectively. - Be prepared to work in 24x5 shifts, including EU, EMEA US, e...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure our clients" IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems to support our clients effectively. Your responsibilities will include monitoring client infrastructure, investigating first-line incidents, executing maintenance activities, and ensuring smooth shift handovers for continuous service. Key Responsibilities: - Monitor client infrastructure and solutions to catch errors proactively - Investigate first-line incidents, understand root causes, and follow approve...

Role Overview: American Airlines is seeking a skilled and proactive Redis Engineer to join the Data Movement team. As a Redis Engineer, you will be responsible for installing, configuring, maintaining, and providing production support for Redis instances. Your role will involve automating operational tasks, ensuring high availability, performance, and scalability of Redis deployments, and collaborating with development and operations teams to optimize data storage and real-time messaging performance. Key Responsibilities: - Install, configure, and maintain Redis (standalone, clustered, and sentinel configurations) in development, testing, and production environments. - Monitor, troubleshoot,...

As a Networking Managed Services Engineer (L1) at NTT DATA, your role involves providing managed services to ensure clients" IT infrastructure and systems remain operational. Your primary responsibilities include: - Proactively identifying, investigating, and resolving technical incidents and problems - Monitoring client infrastructure and solutions to catch errors promptly - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment - Providing telephonic, ITSM ticket, or chat support and executing maintenance activities like patching and configuration changes - Identifying optimization opportunities for incident resolution, reque...

Role Overview: The Service Configuration Management Compliance Lead role aims to support the organization's Service Configuration Management (SCM) capability by coordinating risk management and audit-related activities. Your responsibilities will include ensuring that SCM practices comply with internal standards, controls, and external audit requirements. This role presents an exciting opportunity for you to make a significant impact within the organization. Key Responsibilities: - Act as the primary point of contact for internal and external audits involving the SACM team. Coordinate audit preparation activities, evidence collection, and stakeholder collaboration to ensure timely and accura...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure our clients" IT infrastructure and systems remain operational. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. - Monitoring client infrastructure and solutions to catch errors before or as soon as they occur. - Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. - Providing telephonic, ITSM ticket, or chat support. - Executing maintenance activities like patching and configuration changes...

As a Networking Managed Services Engineer (L1) at NTT DATA, your role is crucial in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities include: - Proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. - Monitoring client infrastructure and solutions to catch errors before or as soon as they occur. - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment. - Providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, and ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role focused on maintaining our clients firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front-line support, handling standard and low-complexity incidents and service ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and serv...

Role Overview As an L2 Support Engineer, you will be responsible for investigating escalated issues, performing root cause analysis, managing workflow automation, and providing technical support. Responsibilities Address escalated issues from L1, providing advanced troubleshooting and analytical problem resolution. Perform root cause analysis for recurring or critical incidents, especially P1 & P2. Liaise with development and operations teams to resolve bugs, implement patches, and update SOPs. Maintain job templates, workflows, and automation scripts Update PAM policies, manage command/server groups, and audit controls Support SSL certificate renewals, OS patching, and compliance workflows....

Senior Cybersecurity Engineers - (DLP, Email Security, Endpoint Security) Location : Kolkata Mode : Fulltime Work from Office (6 Days) Shift : General Job Description: ITCI is hiring seasoned Senior Cybersecurity Engineers to fortify our enterprise security landscape. The role involves deep technical expertise in Endpoint Protection, DLP, IAM, and Email Security. Engineers will work within an 8x5 framework, driving proactive security management and incident response across critical enterprise systems. Key Responsibilities: Lead the administration of endpoint security across all enterprise devices using Trend Micro solutions. Define, configure, and maintain security policies to detect threats...

Skill Set: Deskside Support L1 Position: FTE Location: Hyderabad, India Contract: B2B (1 Year initially) - Extendable Service Desk Agent (24x7) Responsibilities: 1) Act as the first point of contact for users reporting IT issues or requesting services. 2) Log, categorize, and prioritize incidents and service requests in the ITSM tools. 3) Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts. 4) Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. 5) Provide remote support using remote access tools and follow documented procedures and knowledge base articles. 6) Ensure accurate documentation of a...

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. - Perform IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. - Learn new technologies based on business needs. To excel in this role, you should have: - 1 to 3 years of ...

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include: - Providing ...

Role Overview: As an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, and at least 3 years in a service manager or lead role, you are well-equipped to handle various aspects of IT service management. Your excellent verbal and written communication skills enable effective interactions with clients and technical teams. Your expertise in incident management, problem management, and service monitoring, combined with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy, make you a valuable asset to any organization. Your familiarity with ITIL processes and frameworks, along with strong analytical, reporting, a...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems to support clients effectively. Your role involves monitoring client infrastructure, investigating incidents, and ensuring high service quality standards. Key Responsibilities: - Provide managed services to ensure clients" IT infrastructure remains operational - Proactively identify, investigate, and resolve technical incidents and problems - Monitor client infrastructure and solutions to catch errors promptly...

Role Overview: As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations, and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Key Responsibilities: - Responding to technical queries via email - Managing operations delivery through team readiness - Ensuring high business satisfaction - Addressing user tickets promptly - Guiding users in installing application...