173 Itsm Tools Jobs - Page 5

Job Title: Deskside Support Engineer Experience: Minimum 1 Year Location: Bengaluru Job Summary: We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in Bangalore. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support. Key Responsibilities: Install, configure, and maintain Windows and macOS operating systems. Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. Install, update, and patch software applications and security tools. Provide day-to-day support for Micr...

Are you ready for the most impactful work of your life Signant Health, a global evidence generation company, is seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage the Tier 1 help desk team. As the Tier 1 Manager, you will oversee daily operations, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction. Your role will involve team leadership, service delivery, escalation management, process improvement, training and development, performance management, knowledge base management, customer experience, reporting and metrics, collaboration, and tool and system management. Key Responsibilities: - Supervise, mentor, and develop a tea...

The Apex Group is a global financial services provider with about 12,000 staff across 45 offices globally. We are always on the lookout for bright, articulate, and numerate individuals who embrace challenges and are willing to put in the effort to excel in their roles. Each employee contributes significantly to shaping the identity of Apex, and as we continue to expand, this contribution becomes increasingly crucial. Regardless of your career trajectory or area of specialization, at Apex, you will find a conducive global platform that fosters personal and professional growth. APEX FUND SERVICES is currently expanding and has an exciting opportunity for a dynamic professional who thrives in a...

As an Asset and Configuration Management Analyst at Apex, you will play a crucial role in operating the Asset and Configuration Management processes while ensuring compliance with internal and external audits. Reporting to the Head of Asset and Configuration, you will assist in embedding the Asset and Configuration Management process, standards, governance, and controls across all technology and acquisitions using a single ITSM platform and Apex Global way of working. Your responsibilities will include managing stakeholder relationships, optimizing processes, and driving continuous improvement initiatives. Your primary responsibilities will involve maintaining an up-to-date and verified data...

As the Operations Escalation Manager at GTT, you will serve as the Executive Escalation point for incidents requiring exceptional oversight and resource coordination. Your primary focus will be to ensure that escalated incidents within your scope are communicated clearly both internally and externally, action plans are developed and executed, and expectations are set and met, leading to the resolution of the incidents. You will possess a strong aptitude for working with a diverse portfolio of Information and Communications Technology (ICT) products and services. Your responsibilities will include analyzing, facilitating, and coordinating the necessary activities to resolve customer incidents...

You are being offered an exciting opportunity to join NTT DATA as a Field Tech Associate - DSS Engineer in Pune, Maharashtra (IN-MH), India. As a member of the EUC Team, you will provide essential support to End Users in a Client Environment. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) activities for various IT equipment and peripherals as required, ensuring seamless operations within the organization. Additionally, you will ...

As a Middleware Administrator L1, you will be responsible for performing tasks at the L1 level in the Middleware domain. We are seeking a candidate who is passionate about Middleware technologies and possesses the necessary skills and experience to excel in this role. Your primary responsibilities will include monitoring application performance and response times from the end-user perspective in real-time. You will be required to alert the organization in case of any performance issues and quickly identify and resolve the root cause of such problems. Additionally, you will monitor specific application transactions separately to track and measure critical operations effectively. You should be...

You should have 15 to 18 years of experience and be based in Chennai. Your responsibilities will include managing service desk operations, demonstrating expertise in ITSM and automation tools, possessing a strong understanding of ITIL processes, identifying process gaps in service desk operations and recommending solutions, incorporating AI technologies to modernize the ServiceDesk, showcasing transformation initiatives to customers in the service desk and automation domain, and having knowledge in both application and infrastructure automation, particularly in GenAI related automation.,

You should have strong technical skills in IT infrastructure components and ITSM tools. You should be someone who not only uses ServiceNow but also owns and drives its roadmap. Your responsibilities will include Country Service Desk Management. Additionally, experience with automation and chatbot rollouts, preferably with ServiceNow Virtual Agent or similar tools, would be an advantage.,

NTT DATA is looking for a Field Tech Senior Analyst to join the team in Bangalore, Karnataka, India. As a part of this role, you will be responsible for scheduling and dispatching tasks, maintaining communication with field staff, acting as an escalation point for technicians, handling customer inquiries, maintaining documentation, providing emergency support, ensuring quality assurance, and assisting in escalation management. To excel in this role, you should have 4-6 years of experience in End User Computing (EUC) support with expertise in Windows, Office, and Desktop/Laptop Hardware. Experience in an ITIL Process Based Environment is required along with hands-on experience with ITSM Tools...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Perform root cause analysis (RCA) for recurring incidents and major problems. Coordinate with technical teams to identify and implement permanent fixes. Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy). Conduct trend analysis to proactive...

As a proactive and technically skilled LIMS L2 Support Engineer, you will be responsible for providing second-level support for LabVantage LIMS, ServiceNow, and associated laboratory IT systems. Your strong background in IT service management, laboratory informatics, and enterprise reporting tools will be essential in troubleshooting, incident resolution, and performance monitoring to ensure the seamless operation of lab systems in compliance with business and regulatory standards. Your key responsibilities will include providing L2 support for LabVantage LIMS, ServiceNow, and related lab applications. You will manage and resolve incidents, service requests, and change requests via ServiceNo...

NTT DATA is looking for a Field Tech Associate - DSS to join the team in Pune, Maharashtra, India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs & KPIs aligned with the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment according to the ITIL Framework. Additionally, you will be involved in IMAC activities for various IT hardware and peripherals. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COT...

As an experienced and proactive Change Manager, you will lead and oversee the change management process in a dynamic, large-scale high-tech enterprise. Your responsibilities will include managing and improving the global change management process, driving the Change Advisory Board (CAB), and ensuring smooth implementation of changes with minimal impact on business operations. You will be responsible for managing the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk. Establishing and maintaining change management policies and ensuring adherence to best practices across the organization will also be part of your role. Additio...

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role involves managing and coordinating the resolution of high-priority (P1/P2) incidents across multiple teams. You will act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Additionally, you will drive incident bridge calls, ensuring ...

As a Level 3 Network Engineer at our company located in Vadodara, you will be required to have a B. Tech/B.E. degree in Computers/IT along with relevant certifications such as CCNA, CCNP, CCIE ITILv3. With at least 10-14 years of experience in the field, you will play a crucial role in our network infrastructure. Your responsibilities will include hands-on experience with various Network Technologies such as Routing, Switching, Firewall, Load Balancers, and Wireless Network. You will be involved in Network designing, Architecting, Troubleshooting, and Integrations. Your expertise in core and edge IP routing technologies including IPv4 and IPv6, BGP, OSPF, MPLS, and more will be essential. In...

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. Embracing diversity and inclusion in the workplace, it is a place where you can grow, belong, and thrive. As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your primary responsibility will be to be the initial point of contact for clients, ensuring the continuous operation of their IT infrastructure and systems. Your role involves proactively identifying, investigating, and resolving technical incidents and problems, with a focus on providing first-line support for standard and low-co...

The Shift Manager- IT Technical is responsible for overseeing and managing the day-to-day IT operations during assigned shifts.This role ensures consistent system availability, performance and support services across all IT infrastructure components.

Seeking a proactive and technically skilled LIMS L2 Support Engineer to provide second-level support for LabVantage LIMS, ServiceNow, and associated laboratory IT systems. The ideal candidate will have a strong background in IT service management, laboratory informatics, and enterprise reporting tools. This role involves troubleshooting, incident resolution, and performance monitoring to ensure seamless operation of lab systems in compliance with business and regulatory standards. Key Responsibilities: - Provide L2 support for LabVantage LIMS, ServiceNow, and related lab applications. - Manage and resolve incidents, service requests, and change requests via ServiceNow. - Collaborate with bus...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to deliver seamless support to our clients. Your daily tasks will involve monitoring client infrastructure and solutions to detect errors promptly, investigating first-line incidents to understand their root causes, and following approved procedures for request fulfilment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities ...

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. Your tasks will include IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. You will also be expected to learn new technologies based on business needs. To excel in this ...

You are an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, with at least 3 years in a service manager or lead role. You possess excellent verbal and written communication skills, enabling effective interactions with both clients and technical teams. Your expertise includes incident management, problem management, and service monitoring, along with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy. You are well-versed in ITIL processes and frameworks and exhibit strong analytical, reporting, and documentation capabilities. Additionally, you have worked with Jira and Confluence and have practical experi...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will play a crucial role as the first point of contact for clients, ensuring the continuous functionality of their IT infrastructure and systems. Your responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems, primarily focusing on first-line support for standard and low-complexity incidents and service requests. Your primary objective will be to uphold service level agreements without any misses. On a daily basis, you will be monitoring client infrastructure and solutions to detect and address problems and errors either before or as they arise. You will be tasked ...

You will be joining NTT DATA as a Field Tech Associate-Desktop Support in Noida, Uttar Pradesh, India. In this role, you will be a key member of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and your performance will be measured based on SLAs, CSFs & KPIs aligned with the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additional...