316 Itsm Tools Jobs - Page 4

Role Overview: As an Incident Management Analyst, your primary responsibility will be to own and manage the end-to-end incident lifecycle. This includes tasks such as logging, categorization, prioritization, and resolution tracking. You will lead Major Incident (P1/P2) calls, engaging cross-functional technical teams to restore service promptly. Additionally, you will be responsible for providing timely and accurate communication to internal stakeholders, management, and customers during incidents. Your role will involve driving root cause analysis (RCA) post-resolution and ensuring closure of follow-up actions. It will be crucial to maintain documentation for incident response processes, es...

Job Description ServiceDesk Analyst (5+ Years Experience) We are looking for an experienced ServiceDesk Analyst with 5+ years of expertise in IT support and customer service. The ideal candidate will deliver high-quality technical support, ensure SLA adherence, and drive service excellence across multiple channels. Key Responsibilities Provide L1/L2 support for incidents, requests, and service queries via phone, email, chat, and portal. Prioritize, troubleshoot, and resolve issues related to hardware, software, networks, and enterprise applications. Ensure timely escalation of unresolved issues to appropriate support teams. Monitor ticket queues and enforce SLA compliance for all incidents a...

Key Responsibilities Respond to user and client escalations, initiating functional or management-level escalation when necessary. Manage service requests and incidents using ITSM tools. Implement approved changes, perform testing, and ensure proper handover to the customer. Handle incidents, problems, and service requests promptly to minimize the impact on client services. Join and contribute to high-priority on-call support groups. Identify and recommend opportunities for operational improvements and service enhancements. Technical Experience Strong knowledge of MySQL , DB2 , Microsoft Azure Databases Infrastructure , PostgreSQL Administration , and MongoDB Administration . Proficient in da...

In this role as a ServiceNow Functional Consultant specializing in Change & Release Management, your main responsibility will be to standardize and optimize ITIL Service Management processes for a large customer environment. You will focus on delivering and consulting for Change and Release Management processes, consulting and planning for end-to-end CSM / ITSM function and process implementation, and reengineering existing processes while designing new ones to enhance productivity, quality, and service levels. Key Responsibilities: - Standardize and optimize ITIL Service Management processes for a large customer environment - Deliver consulting services for Change and Release Management pro...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role involves being the first point of contact for clients to ensure the operational status of their IT infrastructure and systems. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your primary objective is to uphold zero missed service level agreement conditions. Key Responsibilities: - Monitor client infrastructure and solutions daily to identify and address problems and errors promptly. - Dive deep into first-line incidents to determine root causes and provide telephonic, ITSM ticket, ...

As a Remote Technical Support Specialist, your role will involve providing technical assistance to end-users through various channels such as phone, email, chat, or remote tools. You will be responsible for troubleshooting and resolving hardware, software, and network-related issues in Windows and/or Mac environments. Your duties will include logging, tracking, and managing incidents and service requests using ITSM tools like ServiceNow or Remedy. Additionally, you will assist users with system access, software installations, printer problems, and peripheral troubleshooting, escalating complex issues to Level 2/3 support teams when necessary. Key Responsibilities: - Provide remote technical ...

Company : NetAnalytiks Technologies Ltd. Experience : 7+ Years. Location : Bangalore (Hybrid / Remote). Joining : Immediate / Within 2 Weeks. Job Description Strong knowledge of CyberArk components Vault, CPM, PVWA, PSM, PSMP, DR vault, AAM. Should have implementation & migration of CyberArk - On-Prem & SaaS solution. Knowledge of Active Directory, Unix and Windows Systems and network protocols. Should have hands-on experience in scanning of servers for private and public ssh key via CyberArk DNA tool. Experience in analysing Use Cases, Functional Specification, Knowledge Transfers, Technical Design. Strong Application Debugging and problem-solving skills. Experience in Onboarding various pl...

Role Overview: As a Field Tech Associate -DSS - Desktop at NTT DATA in Chennai, Tamil Nadu, India, you will play a crucial role in the EUC Team, offering assistance to End Users within a Client Environment. Your tasks will be directed by operational and project goals, with assessment based on SLAs, CSFs, and KPIs that are in line with these objectives. Your duties will involve resolving Day-to-Day Incidents & fulfilling Requests following the ITIL Framework, along with executing IMAC (Install, Move, Add, Change) operations for various IT equipment and peripherals. Key Responsibilities: - Providing support to End Users in a Client Environment - Resolving incidents and fulfilling requests acco...

As an experienced professional in network and security technologies, you will be required to have in-depth knowledge and hands-on experience in Gigamon/Splunk technologies. You must have certifications in one of the mentioned areas to qualify for this role. Key Responsibilities: - Carefully plan the deployment of Gigamon solutions, considering the network topology and traffic patterns. - Collaborate with the client's IT teams to ensure the seamless integration of Gigamon devices into the existing network infrastructure. - Continuously monitor network traffic at various points in the network to capture data packets. - Analyze packet-level data to gain insights into network performance, applic...

As a seasoned and proactive Program Management Manager, you will lead a team in the MAP product group, focusing on the stability, efficiency, and continuous improvement of the Presentation Layer (Citrix) infrastructure and related support services. Your responsibilities will include managing security patch management, system maintenance, tech upgrades, and contributing to innovation and automation initiatives that enhance service delivery and operational excellence. Key Responsibilities: - Lead and manage a functional group within the MAP team, ensuring timely resolution of JIRA requests. - Oversee routine platform maintenance activities such as patching, health checks, and compliance. - Ens...

As an individual with experience in Zabbix monitoring, your role will involve the following: - Setting up Zabbix monitoring on various systems such as operating systems, databases, VMware, storage, network devices, and web URLs. - Managing Zabbix host groups and users effectively. - Implementing discovery rules and actions in the Zabbix frontend. - Designing custom monitors and templates in Zabbix. - Configuring items and triggers in the Zabbix frontend as required. - Troubleshooting issues related to Zabbix monitoring. - Collaborating with SRE teams to deploy monitoring solutions. - Using documentation to find innovative solutions for new customer requirements. - Documenting implementations...

Salary : 15 - 20 LPA Client : Birla soft Excellent Communication skills are required - Major support will be Voice based Skill : Service Desk Analyst No of positions : 15 Years of experience : 5-7 yrs minimum Location : Mumbai/Pune Job Summary We are seeking a skilled and customer-focused IT Service Desk Analyst to join our international support team. The ideal candidate will provide first-line technical support to users across multiple regions, ensuring timely resolution of IT issues and maintaining high levels of customer satisfaction. Key Responsibilities Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system. Diagnose and re...

Job Description About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-e...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and serv...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clien...

Job Title: IT Service Desk Analyst Department: Service Desk Location: Bangalore Reports to: RSDM Job Type: Full-time Job Summary: We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure timely resolution of incidents and service requests in accordance with SLAs. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or service management tools (Sapphire, SAP, CRM). Diagnose and resolve technical hardware and software issues by coordinating with OEM, Vendor & C...

As a Resident Engineer at Team1 Consulting, your role will involve ensuring the security of containers by installing, configuring, and maintaining all security solutions, both physical and virtual. You will be responsible for tasks such as patch management, upgrades, fixes, and integrating with CI/CD pipelines for DevSecOps. Your expertise in Windows/Linux System Administration and experience in implementing, managing, and troubleshooting Container Security Solutions will be crucial in this position. Key Responsibilities: - Installation, configuration, and maintenance of all security solutions - Patch management, upgrades, and fixes - Integration with CI/CD pipelines for DevSecOps - Support ...

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role involves being the first point of contact for clients to ensure their IT infrastructure and systems are operational. Your responsibilities include: - Proactively identifying, investigating, and resolving technical incidents and problems. - Providing first-line support for standard and low-complexity incidents and service requests. - Monitoring client infrastructure and solutions, identifying and addressing problems before or as they occur. - Diving deep into incidents to pinpoint root causes and provide support via telephonic, ITSM ticket, or chat. - Performing maintenance activities such as patching and configuratio...

You will be responsible for developing and maintaining the technical roadmap for IT services, infrastructure, and business applications. This includes aligning architecture with business goals, regulatory requirements, and industry standards. Additionally, you will provide expert advice on solution design, integration, and optimization. As part of your role, you will lead the design of end-to-end solutions, ensuring interoperability between platforms such as ServiceNow, ManageEngine, and various SaaS applications. You will oversee API strategies, data flows, and system interfaces. Your decision-making authority will involve owning architecture decisions for new initiatives, enhancements, and...

As a Citrix Virtualization Engineer/Administrator at Altera, a member of the N. Harris Computer Corporation family, you will be responsible for implementing and supporting enterprise-level Citrix environments. Your role will involve installing, configuring, and maintaining Citrix servers and ADCs, as well as identifying opportunities to standardize, enhance, and automate existing processes. You will also be expected to investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems, serving as a third-level escalation for Citrix support and troubleshooting. Key Responsibilities: - Implement and support enterprise-level Citrix environments - Install, configure, a...

Role Overview: As the Release and Environment Coordinator, your primary responsibility will be to act as the single-entry point for all requests from project/product delivery teams. You will validate requests for completeness, provide effort/usage/cost estimates to stakeholders, and categorize and route requests to the appropriate owner. Additionally, you will maintain dashboards and reports on request pipeline, communicate progress to requestors, and collaborate with other managers for demand forecasting and scheduling feasibility. Key Responsibilities: - Act as the single-entry point for all requests from project/product delivery teams - Validate requests for completeness and provide effor...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Lead architecture teams and drive AI/ML-based transformation strategies Oversee AMS delivery and product development initiatives Consult with CXOs and contribute to strategic planning Enable business-tech integration through enterprise architecture Promote innovation across portfolios...

As a Field Tech Senior Associate - ITIL at NTT DATA in Hyderabad, Telangana (IN-TG), India, your role will involve providing support to end users in a client environment as a contributing member of the EUC Team. Your work will be guided by operational and project objectives, with performance measured on SLAs, CSFs, and KPIs aligned to the same. You will handle day-to-day incident resolution and request fulfillment following the ITIL framework. Additionally, you will be responsible for IMAC activities such as installing, moving, adding, and changing desktops, laptops, monitors, printers, and other IT equipment and peripherals as needed. Key Responsibilities: - Provide support to end users in ...

As a Middleware Administrator L1, your main role is to perform tasks at the L1 level for Middleware technologies such as Oracle Forms and Oracle Fusion Middleware. Your responsibilities include: - Monitoring application response times from the end-user perspective in real time and alerting organizations when performance is unacceptable. By segmenting response times intelligently, you can quickly identify and resolve problem sources. - Capturing and monitoring specific application transactions separately to track the most critical operations within business-critical applications. - Using baseline-oriented thresholds to raise alerts when application response times deviate from acceptable level...

Req ID: 330135 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Advisor - O365/ MS teams/ Sharepoint to join our team in Bangalore, Karn?taka (IN-KA), India (IN). The Exchange/O365 Administrator will be responsible for the overall administration, support, and maintenance of the Office 365 environment and Exchange On-Prem servers. This role requires a deep understanding of Office 365 services, including Exchange Online and Exchange On-Premises infrastructure The ideal candidate will possess strong te...