81 Itsm Tools Jobs - Page 3

Role & responsibilities Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices. Perform system upgrades, OS/software installations, and patch updates. Troubleshoot hardware, software, and network-related issues on end-user devices. Provide Level 1 and 2 technical support via in-person, phone, or remote assistance. Manage user accounts, email configuration, and basic Active Directory tasks. Respond to and resolve incidents/tickets in a timely manner using ITSM tools. Escalate unresolved issues to senior engineers or relevant support teams. Maintain inventory of IT assets including laptops, desktops, and accessories. Ensure security compliance through endpoint protection and regular updates. Provide onboarding/offboarding IT support for employees. Document technical issues and resolutions for future reference. Preferred candidate profile Bachelors degree in Computer Science, IT, or a related field (or equivalent experience). 2–3 years of hands-on experience in desktop/laptop support. Proficiency in Windows 10/11, MS Office Suite, and common enterprise applications. Basic knowledge of Active Directory, DNS/DHCP, and networking concepts. Familiarity with endpoint protection software, remote support tools, and imaging tools. Good understanding of hardware diagnostics and repair.

Technical Trainers IT Service Desk Support Bangalore & Mysore Required Experience - More than 4 Years Experience and out of which 2 years in giving Trainings - Microsoft, Azure, ServiceNow, Office365, Service Desk Job description Design and deliver technical training programs for Service Desk/Tech Support teams ITIL CERTIFIED TRAINER -- PREFERNCE Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices CALL OR DM - SD TRAINER SIYA ---- 7565006262 DIVYA -- 9821182650 RIYA -- 9628373761 Regards KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Design and deliver technical and soft skill training programs for Service Desk/Tech Support teams Conduct training needs analysis in coordination with operations and quality teams Develop training materials, presentations, and knowledge base articles Required Candidate profile Deliver classroom, virtual, & on-the-job training sessions Evaluate training effectiveness implement improvements Support learning initiatives Stay up-to-date with ITIL frameworks &industry practices Perks and benefits Perks and Benefits

Education Requirements : BE, B.Tech in IT/CS/ECE, BCA, BSc CS and MCA Certification : Any ITSM Certification/CEH Job Summary: We are seeking an experienced ITSM and CIS Benchmarking Specialist to drive service management excellence and ensure systems are hardened according to industry best practices. The ideal candidate will have deep knowledge of ITIL-based ITSM practices and hands-on experience applying CIS Benchmarks for endpoint and server security compliance. Key Responsibilities: ITSM: Oversee the implementation and continuous improvement of ITSM processes aligned with ITIL framework (e.g., Incident, Change, Problem, Asset, and Configuration Management). Ensure accurate and timely incident/ticket management via ITSM tools (e.g., ServiceNow, BMC Remedy, Freshservice). Develop ITSM dashboards and reports to track SLAs, service availability, and operational KPIs. Collaborate with technical and business teams to streamline service workflows and automate manual tasks. Provide training and guidance on ITSM processes across teams. CIS Benchmarking: Perform security baseline assessments of servers, endpoints, and cloud environments using CIS Benchmarks . Coordinate with IT infrastructure and application teams to implement and validate CIS hardening steps. Use tools such as CIS-CAT Pro , SCAP , Tenable , or Qualys for benchmark scanning and reporting. Maintain a central repository of system configurations, benchmark reports, and deviation justifications. Support internal and external audits by providing CIS compliance evidence and remediation plans. Required Skills and Qualifications: 2+ years of experience in implementing and managing ITSM processes and tools. 2+ years of experience applying CIS Benchmarks across Windows, Linux, databases, or cloud platforms. Strong understanding of ITIL v3 or v4, with certification preferred. Familiarity with endpoint/server hardening, system configuration management, and patching. Experience using configuration and compliance management tools (e.g., Ansible, Chef, SCCM, GPO). Ability to document policies, procedures, and control deviations. Preferred Qualifications: ITIL Foundation or Practitioner certification. Experience in audit/compliance functions, particularly in regulated industries (BFSI, healthcare, government). Familiarity with ISO 27001, NIST 800-53, or other security frameworks.

We are looking for a talented and experienced PL/SQL Developer to join our team. The ideal candidate should have a strong foundation in Oracle PL/SQL programming , excellent problem-solving skills, and the ability to manage and support applications through their full lifecycle. Key Responsibilities: Design, code, test, and debug Oracle PL/SQL programs including packages, procedures, triggers, and functions Optimize and tune complex SQL queries and PL/SQL blocks for performance Perform code reviews , root cause analysis, and issue resolution in production environments Participate in requirement analysis , technical documentation, and system design Collaborate with cross-functional teams for development and support Maintain and enhance existing PL/SQL applications and scripts Provide L2/L3 application support , manage incidents and changes Work within Agile/Scrum framework and contribute to sprint goals Support deployment, risk mitigation, and project flow coordination Required Qualifications: Bachelor's/Masters degree in Computer Science, IT, or relevant discipline 6–10 years of hands-on experience with PL/SQL and Oracle databases Strong in SQL tuning , debugging, and exception handling Exposure to Unix/Linux environment and shell scripting is a plus Experience in SDLC, Agile methodologies , and version control systems Good communication, documentation, and client interaction skills

Key Responsibilities: Experience in Mainframe migration and modernization proposals and value proposals Experience in SLA frameworks SoWs and MSAs Technical Requirements: 10 years of Experience in IT with Mainframe background Minimum 5 years of Release Management or Change Management experience in Mainframe projects which involves End to end delivery of Infrastructure projects Experience and technical knowledge in Mainframe areas of z OS CICS IMS DB2 VTAM MQ WAS DASD Batch Scheduling and Operations Plan and oversee the successful rollout of Mainframe Software s Patches OS Upgrades centrally tracking the releases Configure the flow of release activities to support your current processes Assign activities and tasks based on roles ensuring that the correct people own the correct steps Manage release status pending tasks Error Logs in real time Strong ITIL knowledge and experience in using ITSM tools Preferred Skills: Technology->Mainframe Technologies->CICS,Technology->Infrastructure-Server Administration->z/OS,Technology->Mainframe Technologies->IMS DB,Technology->Database Administration->DB2 on Mainframe->DB2

ITIL-aligned service governance, Major Incident Management, Problem Management, and Offshore DeliveryManagement.This role involves coordinating service teams, managing vendorcontracts, and driving operational excellenceacross servicedelivery streams.

Req ID: 328256 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - ITIL to join our team in Hyderabad, Telangana (IN-TG), India (IN). Role Responsibilities: . Be a contributing member of the EUC Team providing support to End Users in a Client Environment . Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same . Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework . Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required . Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: . 5+ Years experience in End User Computing, IT Support, Asset Management needed . Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support . Good understanding of ITL Framework is a must . Experience in using ITSM Tools like Service Now, Remedy etc . Good Communication Skills ( Written & Spoken ) in English . Ability to physically perform general office requirements . Must be able to perform essential responsibilities with or without reasonable accommodations . Willingness to work on rotational shifts 24x7 . Travel including overnight domestic may be required About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Manage IT infrastructure deployments: servers, network equipment, data centers, Wi-Fi, cloud integrations, etc. Strong knowledge of ITIL framework, facility operations, and infrastructure management Excellency in ITIL Process + ITSM + ITAM

Job Summary Synechron is seeking a technically skilled and proactive Level 2 Market Data Support Engineer specializing in Market Data operations to join our dedicated back-office support team. This role is pivotal in maintaining the stability, security, and efficiency of our market data systems and related infrastructure. The ideal candidate will deliver advanced technical support, troubleshoot complex issues, and contribute to process improvements, ensuring seamless access and data accuracy in a highly regulated financial environment. This position provides an opportunity to work with cross-functional teams, implement best practices, and support critical business functions. It requires a combination of technical expertise, analytical acumen, and effective communication skills to sustain the integrity of our market data platform and ensure high service standards. Software Requirements Required Skills: Proficiency with Windows Server management and troubleshooting (user accounts, system configuration) Experience managing and troubleshooting Unix/Linux environments Strong SQL skills for data retrieval, analysis, and troubleshooting (writing complex queries) Hands-on experience with ITSM tools such as ServiceNow and JIRA for incident tracking Familiarity with version control tools like Git for release and deployment management Knowledge of Batch Processing Systems to analyze historic system trends Preferred Skills: Exposure to cloud platforms (AWS, Azure) is a plus Knowledge of monitoring tools and infrastructure automation techniques Experience with scripting languages such as PowerShell or Bash Overall Responsibilities Provide Level 2 support for market data systems, addressing incidents, service requests, and operational issues Troubleshoot and resolve technical issues related to Windows and Unix/Linux server environments, databases, and network/configuration discrepancies Conduct root cause analysis to identify recurrence patterns and develop strategies for systemic resolution Assist with system upgrades, patches, and deployment procedures, ensuring minimal impact on business operations Monitor system health, review logs, and generate reports on system performance, data accuracy, and incident trends Document procedures, incident resolutions, and system configurations to facilitate ongoing knowledge sharing Collaborate closely with cross-functional teams, including application support, infrastructure, and security teams to resolve technical problems effectively Support incident progress tracking and facilitate resolution through ITSM tools Work in rotational shifts from 11:00 am IST to Midnight IST, ensuring 24/7 operational support Strategic objectives: Ensure high availability, data integrity, and security of market data systems Enhance incident response processes and reduce recurring issues Drive continuous process improvements and operational efficiencies Performance outcomes: Timely resolution of incidents with minimal business impact Accurate documentation and effective communication with stakeholders Successful implementation of upgrades and systemic enhancements Technical Skills (By Category) Operating Systems (Essential): Windows Server (administration, troubleshooting) Unix/Linux distributions (server management, scripting, troubleshooting) Databases & Data Management (Essential): SQL query development and troubleshooting Data integrity checks and analysis Incident & Change Management (Essential): Use of ServiceNow and JIRA platforms for incident management and tracking Infrastructure & Network (Essential): Basic understanding of networking and system configurations Ability to troubleshoot connectivity issues related to server and network Scripting & Automation (Preferred): PowerShell, Bash scripting for routine automation and data analysis Additional Skills (Preferred): Monitoring tools and dashboards (e.g., Nagios, LogicMonitor) Cloud environments experience (AWS, Azure) Experience Requirements 3 to 7 years of experience in market data support, IT operations, or application support roles within capital markets or financial sectors Proven experience troubleshooting Windows and Unix/Linux server environments Familiarity with database query formulation, analysis, and data reconciliation Strong incident management experience using ITSM tools (ServiceNow, JIRA) Experience supporting mission-critical financial systems is preferred Alternative pathways: Candidates with extensive technical support in related financial support roles demonstrating problem-solving and troubleshooting skills may be considered Day-to-Day Activities Monitor market data system logs and dashboards for anomalies Troubleshoot and resolve hardware, OS, database, and network issues Analyze incident tickets, perform root cause analysis, and escalate as needed Assist in deploying patches, upgrades, and system changes with minimal disruption Generate performance and incident trend reports Maintain detailed documentation, runbooks, and knowledge base articles Coordinate with infrastructure, application support, and security teams for issue resolution and process improvements Support system audits, security compliance, and performance testing Engage in shift handovers, communicate incident status, and support team collaboration Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; equivalent work experience accepted Relevant certifications such as ITIL Foundation, Certified Support Engineer, or industry-specific certifications are a plus Willingness to work rotational shifts from 11:00 am IST to Midnight IST Demonstrated technical expertise in Windows, Unix/Linux, databases, and incident management Strong analytical and troubleshooting skills with attention to detail Effective communicator capable of liaising with technical and non-technical stakeholders Professional Competencies Critical thinking and advanced problem-solving capabilities Excellent verbal and written communication skills Stakeholder-focused mindset with an emphasis on service quality Strong organizational skills for managing multiple incidents and tasks Flexibility and adaptability to changing priorities and shift schedules Initiative for continuous learning and process improvement Collaborative approach to team working and cross-departmental cooperation

Monitor, troubleshoot, and resolve integration issues across Oracle modules (EBS or Fusion)- Perform root cause analysis for interface failures- Provide L2/L3 support and manage incidents via ITSM tools (ServiceNow, Remedy) Design and develop new interfaces using Oracle Integration Cloud (OIC), SOA Suite, or ICS- Enhance or refactor existing integrations to improve performance and reliability- Build reusable integration templates and accelerators Sales Order to Production Interface- Production to Inventory/Warehouse Interface- Procurement to Supplier Portals- Financial Posting Interface (OTC, P2P, RTR)- Planning Systems (APS/ASCP) to ERP sync Identify opportunities to adopt API-first integration, event-driven architecture, or RPA bots- Evaluate and recommend new Oracle Cloud capabilities (e.g., Integration Insight, Visual Builder)- Work with cross-functional teams to automate legacy data sync and batch jobs Participate in system upgrades/patch cycles- Conduct integration regression testing- Coordinate with functional teams for UAT signoff Maintain interface inventory, architecture diagrams, support SOPs- Train new support consultants and business users on interface usage and monitoring tools 5+ years of experience as Oracle integration develoepr with expertise in Oracle Integration Cloud (OIC), Oracle SOA Suite 12c Web Services: REST, SOAP, JSON, XML Oracle ERP Cloud / Oracle EBS interface experience Knowledge of middleware adapters (ERP, FTP, DB, REST), experience with Interface Frameworks (BPEL, ICS, Scheduled Jobs) ITSM tools (ServiceNow, BMC Remedy) CI/CD (e.g., GitHub, Jenkins for integration deployment) API Gateway knowledge is a plus Strong communication and stakeholder management Ability to explain complex tech to non-technical users Proven experience working with global support teams Mandatory skills Oracle Integration Cloud (OIC) Oracle SOA Suite 12c Oracle ERP Cloud / Oracle EBS interface experience Knowledge of middleware adapters (ERP, FTP, DB, REST) Web Services: REST, SOAP, JSON, XML

Key Responsibilities: Drive P1/P2 calls as needed. Monitor and maintain global infrastructure; telecommunications circuits, routers, network devices, servers, storage etc. using industry standard tools Monitor applications and services; URLs, applications, middleware for potential issues and risks etc. using industry standard tools. Respond to alerts and risks following established procedures to ensure customer SLAs are maintained. Log, Report and Escalate service incidents and risks to specialists using standard ITSM tools and procedures. Work shifts as allocated to ensure 24 x 7 x 365 cover for services. Communicate with internal business users as required to provide ongoing notifications of service risks and issues Role Summary. Management of high risk or critical incidents ensuring each is evaluated accurately and escalated quickly to the appropriate 2nd or 3rd line team for analysis or resolution. Coordinate and manage relationships with other support teams to ensure highest possible service availability and facilitate the communication of service status updates in an effective and timely manner. Act as a first point of escalation for advanced, high severity or difficult issues for L1 where you will have an active role in guiding and motivating the Infrastructure Operations L1 team members in responding to and managing risks and incidents. Identify, evaluate, and prioritize service risks, issues and problems. Required Technical Skills: Intermediate Knowledge of monitoring applications will be beneficial but not a requirement (HPE?Site Scope, Network Node Manager?(NNMi), Nagios tool as well. Knowledge on ITIL process (Incident/Change Management). Excellent spoken and written English and communication skills maintaining a professional manner especially when under pressure. Ability to understand the potential impact of service risks and incidents be able to escalate as appropriate

Roles and Responsibilities: Administer, manage, and maintain the Google Workspace ecosystem. Strong knowledge and experience handling Google Admin console, Gmail, Calendar, Docs, Sheets and Slides and related issues. User & shared mailboxes, google groups provisioning and management. Communication & collaboration application and Resource Administration Troubleshooting messaging issues Understanding of mail transfer and access protocols, email security, spam, phishing, and virus protection Facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity. Oversee email retention activities to comply with legal records retention policies. Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support. Knowledge of and exposure to Identity Providers (e. g. One Login, Okta, Ping Identity) Periodically analyze trouble tickets from lower tier teams, identify gaps, create and carry out new solutions, document, and train technical support staff. Escalate support issues to vendor, follow up and resolve them in a timely manner. Collaborate with Google product managers and strategists, Google tech support, outsourced vendor teams to evaluate and recommend new G Suite features/ enhancements. Excellent organizational, written, and verbal communication skills desired & Strong customer focus and ownership Incidents Change and Service Requests (tasks) need to be addressed in a timely manner and provide RCA. Must be able to create design documents, system operating procedures & FAQs. Zoom and Zoom Room Administration. Synology Administration Configuring and maintaining router, switch, VLAN, WLAN, Guest Network NAC, Firewall, VPN Custodian of wireless LAN Secures network system by establishing and enforcing policies and defining and monitoring access. Requirements: Minimum of 5 year in relevant area. The ideal candidate will be Computer Science Engineering graduate / MSCIT/ Technical Graduate with AI certification Strong verbal and written communication Excellent analytical and problem-solving skills Ability to work well in teams. Strong work ethic and attention to detail ITIL certification G-suite certification / Google / practitioner certification, CCNP & Network Practitioner certificate Exposer towards AI / ML are preferred. Understanding of ITSM tools is good to have Must have experience in administrative of G-suite, Zoom, Synology backup solution and Basic of Network Troubleshooting at Switching level. Hands on in supporting users in cross geographic locations.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Microsoft Dynamics365 Cloud Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Linux Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Teams Collaboration. Experience: 3-5 Years.

Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BackupExec Backup. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver` NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

SQL & Win Server admin, software instl & maint database monitoring, file mngt & optimize monitor, shrink, attach, detach, move MS SQL Server files, testing, bug reporting, applying patches, Win server front end & MSSQL Server backend. Troubleshooting Required Candidate profile Exp in Microsoft SQL & Windows server, Re-insurance/Insurance CAT Modeling app, understanding of app architecture, troubleshooting MSW Server HPC, cloud-hosted, (SaaS), ITSM tools ITIL Certification

Responsibilities: Provide technical support for GreenPay's products, services, and infrastructure. Diagnose and resolve customer and internal technical issues efficiently. Assist in onboarding and training users on new systems and applications.

Introduction In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. In this role, youll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Software Developer youll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelors degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure