316 Itsm Tools Jobs - Page 3

Role Overview: You will be joining 66degrees as an IT Service Desk L1 Engineer, where your primary responsibility will be to provide technical support and maintain a stable IT environment for the employees. As the first point of contact for IT-related issues, you will troubleshoot basic problems, escalate complex issues, and deliver exceptional customer service. Key Responsibilities: - Provide initial technical support to end-users. - Log, categorize, and prioritize incoming IT support tickets. - Troubleshoot hardware, software, applications, and network connectivity issues. - Assist users with password resets, account unlocks, and basic application support. - Escalate unresolved issues to L...

Date Posted: 2025-09-12 Country: India Location: No.14/1 & 15/1, Maruthi Industrial Estate, Phase 2, Hoody Village, Whitefield Road, KR Puram Hobli,Bengaluru, Karnataka, India Position Role Type: Unspecified Summary of Role: This position will report to the Identity Operations Support Team Leader, within the Identity & Access Management organization. The chosen candidate will provide advanced engineering-level expertise for SailPoint operations and support for a global user base, including Identity Lifecycle Management (Joiner/Mover/Leaver) functions, account provisioning/deprovisioning, and application aggregations. This is a hands-on technical position requiring complex, multi-functional a...

Position: Network Engineer - L2 Support Job Type: Full - Time (On-Site) Contract Duration: 01 - Year Compensation: ? 60,000 to ? 70,000 INR Monthly Location: Navi Mumbai, Maharashtra, India Position Overview: We are looking for a Network Engineer (Level 2) must proficient in English to provide end-user IT support for our client in Navi Mumbai. The candidate will handle technical incidents and service requests via phone, chat, and email while maintaining high-quality customer service standards. Key Responsibilities: Provide first-level technical support for Windows, O365, VPN, and network-related issues. Handle inbound calls, chats, and emails through ITSM tools (ServiceNow/Remedy). Manage us...

Job Title : Oracle Fusion Financials (Cloud) P2P Experience : 4 to 6 Years Education : B.E./ B.Tech./ BCom/MBA Location : Pune, Noida Work mode : In-office Shift timing : UK (1 : 30 to 10 : 30 PM IST / 2 : 30 to 11 : 30 PM IST) Key Skill Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 at least 2 Modules) Job Summary The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications. This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires ...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

ITIL V3/V4 certified Experience on ITSM (Incident and Problem Management) Create an inspiring team environment with an open communication culture Set clear team goals Have understanding of ITSM tool. Have knowledge on Incident Management. Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team building activities Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Good PC skills, espec...

As a Bilingual IT ServiceNow Desk Analyst, your role will involve providing IT service desk support in ServiceNow, with proficiency in the Spanish language. You should have a minimum of 4 years of experience in IT service desk, excellent communication skills, and the flexibility to work in 24/7 shifts. Your expertise should include knowledge in Active Directory, Office365, Windows client troubleshooting, and network monitoring tools. It is essential to have excellent ITIL knowledge and prior work experience with ITSM tools such as ServiceNow or BMC Remedy Reporting. Proficiency in English is also a key requirement for this position. Key Responsibilities: - Provide IT service desk support in ...

Role Overview: As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your role is crucial as the first point of contact for clients, ensuring the continuous operation of their IT infrastructure and systems. Your primary responsibility is to proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents while maintaining zero missed service level agreement conditions. Key Responsibilities: - Monitor client infrastructure and solutions daily to promptly identify and address problems and errors - Investigate first-line incidents to determine root causes and provide telephonic, ITSM ticket, or ...

As a proactive and technically skilled LIMS L2 Support Engineer, your role will involve providing second-level support for LabVantage LIMS, ServiceNow, and associated laboratory IT systems. Your strong background in IT service management, laboratory informatics, and enterprise reporting tools will be crucial in troubleshooting, incident resolution, and performance monitoring to ensure seamless operation of lab systems in compliance with business and regulatory standards. Key Responsibilities: - Provide L2 support for LabVantage LIMS, ServiceNow, and related lab applications. - Manage and resolve incidents, service requests, and change requests via ServiceNow. - Collaborate with business user...

Network Operations Role Summary: The Network Operations Engineer will be responsible for day-to-day monitoring, triage, and support of enterprise network infrastructure to ensure high availability and performance. The role involves proactive monitoring, incident response, coordination with functional teams, and execution of standard operational procedures (SOPs). Key Responsibilities: Monitoring & Incident Response: Continuously monitor network devices, links, and critical services using approved monitoring tools. Respond promptly to alerts, alarms, and incidents, ensuring timely triage and resolution as per defined SLAs. Identify recurring issues and document resolution steps for knowledge ...

As a Field Tech Associate-End User Computing at NTT DATA, your role will involve being a contributing member of the EUC Team, providing support to End Users in a Client Environment. You will work on Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be responsible for being involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed. It is essential to continuously learn new and emerging technologies as required by business requirements. Qualifications and Preferences: - 1 to 3 years of experience in End User Computing, IT Support, Asset Management - Good tro...

Job Title: L2 End User IT Support Engineer Department: IT / Hardware / Technical Support Role Category: IT Hardware, Technical Support, Telecom Engineering Role: L2 Support Engineer Job Description: We are looking for an experienced L2 End User IT Support Engineer to manage day-to-day IT operations, provide advanced troubleshooting, and ensure smooth functioning of IT systems, devices, and networks within the organization. The candidate will be responsible for handling escalations from L1 engineers, supporting CXO-level users, and coordinating with the L3 support team for complex issues. Key Responsibilities: Handle all day-to-day IT operational tasks including troubleshooting and maintenanc...

8+ years of experience in application maintenance and support, with a focus on data-driven systems. Experience of managing Cloud Data based applications (preferably Snowflake, Matillion or other ETL tools) especially from Support & Maintenance perspective. Experience with ITSM tools (e.g., ServiceNow, Jira) for tracking Service Requests and enhancements. Performing Root Cause analysis and taking steps to reduce recurring incidents. Collaborate with cross-functional teams including Data Engineers, Data Architects and business analysts to ensure seamless application operations. Manage application upgrades, patches, and configuration changes. Develop and maintain documentation for application a...

Role Overview: As a Field Tech Senior Associate - ITIL at NTT DATA in Hyderabad, Telangana, India, you will be a contributing member of the EUC Team providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework and be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additionally, you will have the opportunity to learn new and emerging technologies as...

DevOps engineer or a Lead DevOps Engineer should possess expertise in OS level, a deep understanding of application development and security, and demonstate a highly mature state of operating in a Dev, QA, and production environment to lead, design, build, and develop systems and tooling. Technical aptitude and deep know-how of the Linux Operating Systems (CentOs, Ubuntu, RHEL). Configure, maintain DevOps tools based on customer requirement and should be proficient in Bitbucket as source code repo, Bamboo, Nexus as artifact repo, Scalyr/NewRelic as monitoring tool. Must have working knowledge of Blue-Green DevOps Deployment. Advance scripting and coding skills like Python will be of added ad...

As a Major Incident Manager at Capgemini, you will have the opportunity to utilize your 4+ years of experience to manage and coordinate the resolution of high-priority (P1/P2) incidents across multiple teams. Your primary responsibilities will include: - Acting as the primary point of contact during major incidents, ensuring timely communication to stakeholders. - Driving incident bridge calls, ensuring technical teams are aligned and actions are tracked. - Ensuring accurate and timely incident documentation, including timelines and impact analysis. - Collaborating with Problem Management for root cause analysis and post-incident reviews. - Maintaining incident logs and reports in ITSM tools...

You will be responsible for supporting delivery through the development and deployment of tools. Your role will involve administering and configuring BMC Helix Operations Management with AIOps, monitoring and analyzing system performance using AI/ML-based tools, implementing predictive service management, developing and maintaining workflows and automation scripts, performing root cause analysis, integrating BMC Helix with other ITSM tools and platforms, creating and managing dashboards for real-time monitoring and reporting, collaborating with cross-functional teams, documenting processes, and providing technical support and training to users and IT staff. - Administer and configure BMC Hel...

Role Overview: As a Senior Security Analyst, your primary role will involve specializing in SOC operations, real-time threat detection, incident response, and SIEM management, with a specific focus on RSA NetWitness. You will be responsible for analyzing and responding to security events, integrating and managing log sources, and ensuring the overall health and efficiency of security systems. Your experience in 24/7 monitoring of security events, identifying suspicious activities, and conducting thorough investigations to determine root causes and potential impact will be crucial in this role. Additionally, you will be tasked with tuning and optimizing SIEM alert rules, creating correlation ...

Roles and Responsibilities: Monitoring & Alert Handling • Monitor infrastructure, applications, and services using observability tools (e.g., LogicMonitor, Prometheus, Grafana, Datadog). • Acknowledge, triage, and resolve Level 1 incidents as per defined SOPs. • Escalate complex issues to Level 2/3 SREs or application support teams. Incident Management & Support • Provide 24x7 support through participation in shift rotations. • Log incidents in ITSM tools (e.g., ServiceNow, Jira) and ensure timely updates. • Assist in root cause analysis (RCA) preparation for recurring issues. Operational Tasks & Toil Reduction • Execute standard operational runbooks and automation scripts. • Identify repeti...

We are looking to fill a CMDB Manager (Specialist Configuration Management) Role: Specialist – Configuration Management Location: Hyderabad Experience: 8–10 years Key Responsibilities: Design, develop, and maintain the CMDB ensuring data accuracy and integrity. Manage ITSM platform integrations (Freshworks, ServiceNow, BMC Remedy, Jira, etc.). Define and maintain CI attributes, relationships, and dependencies . Work on vulnerability mapping using tools like Qualys or Tenable. Develop configuration management policies and procedures in line with ITIL best practices. Collaborate with cross-functional teams for CMDB alignment and reporting. Preferred Skills: Strong understanding of ITIL process...

Job Title: Technical Operations Manager Location: Madhapur Hyderabad. Job Type: Full-Time Department: Technical Operations / Engineering / IT Job Summary: We are seeking an experienced Technical Operations Manager to lead our service delivery and infrastructure operations within a fast-paced IT servicing environment. This role is responsible for overseeing the performance of technical support teams, managing SLAs with clients, and ensuring the stability and efficiency of IT systems and services. You will play a key role in service quality, technical staff leadership, incident resolution, and operational improvements. The ideal candidate has a strong background in IT service management, techn...

Major Incident Manager Desired Experience Range: 7 - 10 years Location of Requirement: Bangalore Must Have 5+ years of experience in a 24x7 IT call centre or helpdesk role, with 2+ years of experience in a 24x7 IT Major Incident, Problem, or Change Management role Strong knowledge and hands-on experience with ITSM tools such as ServiceNow, PagerDuty, and JIRA Hands-on experience fulfilling user service requests and troubleshooting front-line technical issues Proven ability to lead during high-pressure, mission-critical incidents Excellent organizational, analytical, and communication skills for presenting needs, challenges, and solutions to teams, partners, and stakeholders, as well as drivi...

Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societ Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia's U...

Job Title: Lead Data Scientist Location: Pune, India Experience: 6+ years Job Description: We are looking for a skilled Data & ML Platform Engineer to drive performance tuning, system reliability, and automation across our data infrastructure. You'll collaborate with development teams, manage data platforms, and lead capacity planning efforts. A strong focus on operational excellence, automation, and scalable system design is essential. Key Responsibilities: Analyze OS/application metrics for performance optimization and fault resolution Collaborate on testing, release, and CI/CD for data services Lead capacity planning and platform management initiatives Automate processes and uplift infras...

You are applying for the position of Business Sys. Analysis Senior Specialist - Nexthink/ 1E Tachyon/ SysTrack at NTT DATA in Bangalore, Karnataka, India. NTT DATA values the quality, integrity, and commitment of its employees, recognizing that they are crucial to the company's growth and market presence. By fostering a culture of inclusivity and forward-thinking, NTT DATA strives to provide a platform for employees to grow both professionally and personally. - Identify potential use cases to enhance user experience, stability, and performance in the designated DEX tool - Implement and drive automation initiatives - Develop intake processes to gather requirements from stakeholders - Particip...