335 Itsm Tools Jobs - Page 3

Act as a Single Point of Contact (SPOC) for users seeking assistance with IT services Log all IT-related tickets including incidents, service requests, and events using the designated ITSM tool Handle incoming queries via phone, email, or directly through the ticketing system Ensure accurate categorization and prioritization of logged tickets Provide first-level support and troubleshooting or escalate as per defined procedures Maintain detailed documentation of user interactions and resolutions Ensure timely follow-up and closure of tickets within agreed SLAs

Client Introduction: In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects. Job Purpose: The Problem Manager will lead the end-to-end lifecycle of problem management across banking technology platforms, ensuring root cause analysis (RCA), resolution, and prevention of recurring incidents. This role is critical to maintaining service stability and driving proactive improvements using AI-powered tools and automation. Key Responsibilities Problem Lifecycle Management : Own and m...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Orig...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems - Monitoring client infrastructure and solutions to catch errors promptly - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment - Providing telephonic, ITSM ticket, or chat support - Executing maintenance activities like patching and configuration changes - Ensuring smooth shift handovers for continuous service - Identifyi...

Role Overview: You will act as the primary point of contact for clients/customers regarding IT service delivery. Your main responsibilities will include building and maintaining strong stakeholder relationships, monitoring service performance, driving continual service improvements, ensuring compliance with contractual obligations, and facilitating the change management process. You will also be responsible for owning the incident lifecycle, ensuring timely resolution of incidents, and conducting major incident reviews. Key Responsibilities: - Act as the primary point of contact for clients/customers regarding IT service delivery - Build and maintain strong stakeholder relationships - Monito...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Pune, Mah?r?shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, ...

Role Overview: You will be a dedicated Service Management Engineer (L1) with a strong understanding of ITIL frameworks and hands-on experience with ITSM tools like ServiceNow or Jira. Your responsibilities will include managing incident, problem, and change management lifecycles, conducting root cause analysis, facilitating major incident management, and ensuring effective communication with stakeholders. Key Responsibilities: - Adhere to ITIL frameworks for Incident, Problem, and Change Management lifecycles. - Utilize ITSM tools (ServiceNow/Jira) to manage incident, problem, and change workflows, including proactive problem identification and trending. - Lead Root Cause Analysis (RCA) for ...

As a Coordinator at Zoetis India Capability Center (ZICC) in Hyderabad, you will play a crucial role in managing shift rosters for a team of 25+ members supporting 24x7 and 16x5 operations within the Technology Risk Management (TRM) function. Your responsibilities will include: - Create, maintain, and optimize shift rosters for the team, ensuring coverage for 24x7 and 16x5 service models. - Coordinate daily team activities, track vacation schedules, manage time-off requests, and facilitate smooth handovers between shifts. - Monitor and track periodic operational and maintenance activities, ensuring timely completion. - Generate, analyze, and distribute SLA reports to assess operational perfo...

As an IT Service Coordinator at our company, your role will involve being the primary point of coordination for incoming IT service requests, scheduling and dispatching technical resources, maintaining accurate inventory and asset records, and supporting day-to-day IT operations. You will also assist with routine system monitoring and maintenance activities while ensuring proper documentation, reporting, and adherence to IT policies and procedures. **Key Responsibilities:** - Act as the primary contact for all incoming support requests via phone and email. Document issues, assign service tickets, and escalate complex problems to higher-level support technicians. - Manage schedules and calend...

As a Field Tech Associate-ITIL at NTT DATA in Pune, Maharashtra (IN-MH), India, your primary role will be to provide support to End Users in a Client Environment as a contributing member of the EUC Team. Your performance will be evaluated based on SLAs, CSFs & KPIs aligned with operational and project objectives. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. Additionally, you will be handling IMAC (Install, Move, Add, Change) for various IT Equipment and Peripherals as necessary, such as Desktops, Laptops, Monitors, and Printers. It is important to stay updated with new and emerging technologies based on business requirem...

Key Responsibilities JOB DESCRIPTION Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, network, and application issues. Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. Provide support for user account management, password resets, and access-related issues. Maintain knowledge base articles and contribute to documentation for recurring issues. Ensure compliance with IT policies and procedures. Participate in shift handovers and...

Key Responsibilities JOB DESCRIPTION Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, network, and application issues. Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. Provide support for user account management, password resets, and access-related issues. Maintain knowledge base articles and contribute to documentation for recurring issues. Ensure compliance with IT policies and procedures. Participate in shift handovers and...

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Roles & Responsibilities: Virtual Desktop Infrastructure (VDI) Management Provide end-user support for virtual desk...

J ob Overview: Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies and the ability to provide Level 2 and Level 3 technical support. Key Responsibilities: Technical Responsibilities: Maintain and optimize server infrastructure. Administer and support on-premises and cloud environments (AWS, M365, EMS). Perform proactive server/service monitoring and maintenance. Manage patches for servers and storage syste...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and serv...

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come. IT Support Specialist Level 2 (Engineering Applications) Job Overview And Responsibilities Act as the pivotal link between the service desk and service owners/experts for engineering applications (CAD, EAI, EDM, GIS). The Level 2 IT Support Specialist ensures escalated issues are resolved efficiently, knowledge is share...

Job Title: L2 Service Desk Lead Location: Dubai Experience : 5 - 10 Years Job Summary We are seeking a dynamic L2 Service Desk Lead to manage day-to-day IT support operations, lead a team of L1/L2 agents, and ensure high-quality, SLA-compliant service delivery. The role requires strong leadership, technical expertise, and a focus on continuous improvement in IT support operations. Key Responsibilities Lead and supervise a team of Service Desk analysts, ensuring adequate support coverage (24x7 if applicable). Serve as an escalation point for unresolved or critical incidents. Monitor ticket queues, service levels, and team performance to ensure SLA compliance. Oversee shift planning, resource ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clien...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

Role Overview: You will be joining 66degrees as an IT Service Desk L1 Engineer, where your primary responsibility will be to provide technical support and maintain a stable IT environment for the employees. As the first point of contact for IT-related issues, you will troubleshoot basic problems, escalate complex issues, and deliver exceptional customer service. Key Responsibilities: - Provide initial technical support to end-users. - Log, categorize, and prioritize incoming IT support tickets. - Troubleshoot hardware, software, applications, and network connectivity issues. - Assist users with password resets, account unlocks, and basic application support. - Escalate unresolved issues to L...

Date Posted: 2025-09-12 Country: India Location: No.14/1 & 15/1, Maruthi Industrial Estate, Phase 2, Hoody Village, Whitefield Road, KR Puram Hobli,Bengaluru, Karnataka, India Position Role Type: Unspecified Summary of Role: This position will report to the Identity Operations Support Team Leader, within the Identity & Access Management organization. The chosen candidate will provide advanced engineering-level expertise for SailPoint operations and support for a global user base, including Identity Lifecycle Management (Joiner/Mover/Leaver) functions, account provisioning/deprovisioning, and application aggregations. This is a hands-on technical position requiring complex, multi-functional a...

Position: Network Engineer - L2 Support Job Type: Full - Time (On-Site) Contract Duration: 01 - Year Compensation: ? 60,000 to ? 70,000 INR Monthly Location: Navi Mumbai, Maharashtra, India Position Overview: We are looking for a Network Engineer (Level 2) must proficient in English to provide end-user IT support for our client in Navi Mumbai. The candidate will handle technical incidents and service requests via phone, chat, and email while maintaining high-quality customer service standards. Key Responsibilities: Provide first-level technical support for Windows, O365, VPN, and network-related issues. Handle inbound calls, chats, and emails through ITSM tools (ServiceNow/Remedy). Manage us...

Job Title : Oracle Fusion Financials (Cloud) P2P Experience : 4 to 6 Years Education : B.E./ B.Tech./ BCom/MBA Location : Pune, Noida Work mode : In-office Shift timing : UK (1 : 30 to 10 : 30 PM IST / 2 : 30 to 11 : 30 PM IST) Key Skill Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 at least 2 Modules) Job Summary The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications. This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires ...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

ITIL V3/V4 certified Experience on ITSM (Incident and Problem Management) Create an inspiring team environment with an open communication culture Set clear team goals Have understanding of ITSM tool. Have knowledge on Incident Management. Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Suggest and organize team building activities Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Good PC skills, espec...