316 Itsm Tools Jobs - Page 2

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes...

Job Description: IT Service Desk Analyst / Engineer Job Location : Bangalore Roles and Responsibilities: Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users. Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Route problems to internal 2nd and 3rd level IT support staff. Resolve help desk issues including troubleshooting hardware and software issues Perform user administration duties Support other IT staff to increase technical and operational capability. Share subject matter expertise across the team to enhance team effecti...

Job Description: As a part of the team, your role involves installing, configuring, and maintaining the SCCM environment, which includes the central administration site, primary sites, and distribution points. You will be responsible for managing software updates by planning and implementing software update groups and packages. Your tasks will also include providing application/Windows OS installation, configuration, and patching data reporting using Microsoft System Center Configuration Manager (SCCM). Additionally, you will monitor the health and performance of the SCCM environment, troubleshoot issues, and provide technical support to users. Developing and implementing SCCM processes and ...

As a Service Desk Technician for one of our clients, your role involves providing advanced-level technical support to end-users through phone, email, and in-person interactions. You will be responsible for assessing and qualifying requests, diagnosing and troubleshooting hardware, software, and network issues, as well as assisting with the installation, configuration, and maintenance of computer systems and peripherals. Additionally, you will process demands, resolve incidents following procedures, and record incidents using the ticketing system. Ensuring timely incident resolution in line with service level agreements is crucial, along with escalating critical issues when necessary. Key Res...

Role Overview: As a Change Coordinator at TechProjects India, you will be responsible for leading and overseeing the IT change management process to ensure efficient implementation of changes to IT services and infrastructure while minimizing risks and disruptions. Your role will involve working collaboratively with IT and business teams, developing and implementing the IT change management framework, and continuously improving processes to enhance efficiency. Key Responsibilities: - Develop, implement, and oversee the IT change management framework, policies, and procedures aligned with ITIL best practices. - Ensure proper documentation, evaluation, testing, and approval of all IT changes b...

Job Description We are looking for a highly skilled L2 Support Engineer MDM (Mobility) to join our enterprise mobility support team. The role involves providing Level 2 support for MDM/MAM platforms such as Microsoft Intune, AirWatch, MobileIron, and Jamf, ensuring seamless mobile device management, troubleshooting escalations, and supporting enterprise mobility operations. Skill / Qualifications Bachelor’s degree in Computer Science, IT, or related field. 4+ years of hands-on experience supporting enterprise mobility (Intune preferred). Strong knowledge of MDM/MAM concepts, device enrollment methods, and endpoint security controls. Proficient in troubleshooting iOS/iPadOS, Android, and Wind...

Act as a Single Point of Contact (SPOC) for users seeking assistance with IT services Log all IT-related tickets including incidents, service requests, and events using the designated ITSM tool Handle incoming queries via phone, email, or directly through the ticketing system Ensure accurate categorization and prioritization of logged tickets Provide first-level support and troubleshooting or escalate as per defined procedures Maintain detailed documentation of user interactions and resolutions Ensure timely follow-up and closure of tickets within agreed SLAs

Client Introduction: In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the IT Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects. Job Purpose: The Problem Manager will lead the end-to-end lifecycle of problem management across banking technology platforms, ensuring root cause analysis (RCA), resolution, and prevention of recurring incidents. This role is critical to maintaining service stability and driving proactive improvements using AI-powered tools and automation. Key Responsibilities Problem Lifecycle Management : Own and m...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Orig...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems - Monitoring client infrastructure and solutions to catch errors promptly - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment - Providing telephonic, ITSM ticket, or chat support - Executing maintenance activities like patching and configuration changes - Ensuring smooth shift handovers for continuous service - Identifyi...

Role Overview: You will act as the primary point of contact for clients/customers regarding IT service delivery. Your main responsibilities will include building and maintaining strong stakeholder relationships, monitoring service performance, driving continual service improvements, ensuring compliance with contractual obligations, and facilitating the change management process. You will also be responsible for owning the incident lifecycle, ensuring timely resolution of incidents, and conducting major incident reviews. Key Responsibilities: - Act as the primary point of contact for clients/customers regarding IT service delivery - Build and maintain strong stakeholder relationships - Monito...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Associate - Trouble Shooting to join our team in Pune, Mah?r?shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, ...

Role Overview: You will be a dedicated Service Management Engineer (L1) with a strong understanding of ITIL frameworks and hands-on experience with ITSM tools like ServiceNow or Jira. Your responsibilities will include managing incident, problem, and change management lifecycles, conducting root cause analysis, facilitating major incident management, and ensuring effective communication with stakeholders. Key Responsibilities: - Adhere to ITIL frameworks for Incident, Problem, and Change Management lifecycles. - Utilize ITSM tools (ServiceNow/Jira) to manage incident, problem, and change workflows, including proactive problem identification and trending. - Lead Root Cause Analysis (RCA) for ...

As a Coordinator at Zoetis India Capability Center (ZICC) in Hyderabad, you will play a crucial role in managing shift rosters for a team of 25+ members supporting 24x7 and 16x5 operations within the Technology Risk Management (TRM) function. Your responsibilities will include: - Create, maintain, and optimize shift rosters for the team, ensuring coverage for 24x7 and 16x5 service models. - Coordinate daily team activities, track vacation schedules, manage time-off requests, and facilitate smooth handovers between shifts. - Monitor and track periodic operational and maintenance activities, ensuring timely completion. - Generate, analyze, and distribute SLA reports to assess operational perfo...

As an IT Service Coordinator at our company, your role will involve being the primary point of coordination for incoming IT service requests, scheduling and dispatching technical resources, maintaining accurate inventory and asset records, and supporting day-to-day IT operations. You will also assist with routine system monitoring and maintenance activities while ensuring proper documentation, reporting, and adherence to IT policies and procedures. **Key Responsibilities:** - Act as the primary contact for all incoming support requests via phone and email. Document issues, assign service tickets, and escalate complex problems to higher-level support technicians. - Manage schedules and calend...

As a Field Tech Associate-ITIL at NTT DATA in Pune, Maharashtra (IN-MH), India, your primary role will be to provide support to End Users in a Client Environment as a contributing member of the EUC Team. Your performance will be evaluated based on SLAs, CSFs & KPIs aligned with operational and project objectives. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment following the ITIL Framework. Additionally, you will be handling IMAC (Install, Move, Add, Change) for various IT Equipment and Peripherals as necessary, such as Desktops, Laptops, Monitors, and Printers. It is important to stay updated with new and emerging technologies based on business requirem...

Key Responsibilities JOB DESCRIPTION Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, network, and application issues. Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. Provide support for user account management, password resets, and access-related issues. Maintain knowledge base articles and contribute to documentation for recurring issues. Ensure compliance with IT policies and procedures. Participate in shift handovers and...

Key Responsibilities JOB DESCRIPTION Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, network, and application issues. Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. Provide support for user account management, password resets, and access-related issues. Maintain knowledge base articles and contribute to documentation for recurring issues. Ensure compliance with IT policies and procedures. Participate in shift handovers and...

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Roles & Responsibilities: Virtual Desktop Infrastructure (VDI) Management Provide end-user support for virtual desk...

J ob Overview: Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies and the ability to provide Level 2 and Level 3 technical support. Key Responsibilities: Technical Responsibilities: Maintain and optimize server infrastructure. Administer and support on-premises and cloud environments (AWS, M365, EMS). Perform proactive server/service monitoring and maintenance. Manage patches for servers and storage syste...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and serv...

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come. IT Support Specialist Level 2 (Engineering Applications) Job Overview And Responsibilities Act as the pivotal link between the service desk and service owners/experts for engineering applications (CAD, EAI, EDM, GIS). The Level 2 IT Support Specialist ensures escalated issues are resolved efficiently, knowledge is share...

Job Title: L2 Service Desk Lead Location: Dubai Experience : 5 - 10 Years Job Summary We are seeking a dynamic L2 Service Desk Lead to manage day-to-day IT support operations, lead a team of L1/L2 agents, and ensure high-quality, SLA-compliant service delivery. The role requires strong leadership, technical expertise, and a focus on continuous improvement in IT support operations. Key Responsibilities Lead and supervise a team of Service Desk analysts, ensuring adequate support coverage (24x7 if applicable). Serve as an escalation point for unresolved or critical incidents. Monitor ticket queues, service levels, and team performance to ensure SLA compliance. Oversee shift planning, resource ...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clien...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...