173 Itsm Tools Jobs - Page 2

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and servi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and servi...

You will be joining NTT DATA as a Field Tech Analyst : DSS in Pune, Maharashtra (IN-MH), India. In this role, you will be an integral part of the EUC Team providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved in IMAC activities for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as required, between desks, floors, or buildings. It is essential to learn new and emerging technologies based on business r...

This is a full-time position requiring an Associate's Degree with 1-3 years of total experience in Application and Production Support for Windows, Linux, and Unix systems. The role involves providing level 1 and level 1.5 support for client-facing systems and applications servers, including proactive monitoring set up. You will be responsible for monitoring and managing hardware and software within a 24x7 processing environment, recognizing abnormal conditions, and responding appropriately. Collaborating closely with leads, you will work on process stabilization and enhancement by addressing alerts and errors. Ideal candidates should have a strong background in Linux, Windows, Unix Applicati...

As a Presales Senior Manager (Managed Services) at HCLTech, you will be responsible for leading the design and articulation of next-gen managed services solutions. With over 10 years of experience in IT Services and at least 4 years in Application Support & Maintenance (ASM) Solutioning, you will play a strategic role in crafting compelling proposals for multi-tower application support deals. Your role will involve integrating automation, AI-led operations, and service transformation levers to meet customer IT and business objectives effectively. Your key responsibilities will include owning the solutioning of large and medium-sized ASM deals across technologies and business domains. You wil...

The Senior Tech Partner will be responsible for providing comprehensive IT support services to end users. This role involves engaging with business stakeholders, performing data analysis, and supporting AI, ML, and RPA projects to ensure seamless IT operations and contribute to the adoption of new technologies and digital strategies. You will provide IT support based on the TechStop, desk-side, and remote model, including hardware break & fix services and L1 support for audio/visual equipment. Additionally, you will deliver hands & eye support for infra/connectivity tasks under remote team guidance and offer high-level VIP support for special events, meetings, townhalls, and training session...

As a Client Server Monitoring specialist at FIS, you will play a crucial role in ensuring the smooth operation of client server systems across Unix, Linux, and Windows platforms in Bangalore/Pune. With 2 to 3 years of experience in a rotational shift environment, you will be responsible for monitoring batch jobs and providing initial triage support for MBP and Profile clients. In this role, you will be tasked with performing monitoring and operational management functions for hardware and software within a 24x7 processing environment. You will collaborate closely with team leads to address errors, enhance processes, and reduce alerts by leveraging available documentation and implementing aut...

ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE Job Title: L2 IT Support Engineer Linux & VMware Location: Bangalore (On-site) Interview Mode: Face-to-Face (Mandatory) F2F Interview Date: 12th August 2024 Experience Required: 3+ Years Work Model: 24x7 Support Model ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE INTERVIEW | ONLY FACE TO FACE Responsibilities Provide L2 support for incidents and service requests related to Linux servers and VMware infrastructure. Troubleshoot OS-level issues (Red Hat / CentOS / Ubuntu). Monitor virtual infrastructure (VMware vSphere, ESXi) for performance, availability, and issues. Handle VM provisioning, snapshot management, res...

Key Responsibilities Act as the primary point of contact for L2 support for SAP Hybris and related systems. Investigate and resolve incidents escalated from L1 support, ensuring minimal business disruption. Analyze application logs, monitor system performance, and carry out root cause analysis for recurring issues. Provide timely resolution for storefront-related issues, including Cart, Checkout, Search, and Promotions. Monitor and troubleshoot integrations with third-party systems, such as payment gateways, OMS, etc. Collaborate with L3/development teams for deep-dive technical analysis and resolution of code-level issues. Ensure timely ticket handling in ITSM systems (ServiceNow, JIRA) whi...

Job Overview: We are seeking a skilled Mid-Level Technical Support Engineer with 46 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts. Key Responsibilities: Technical Support & Troubleshooting : Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments. SLA Compliance : Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resoluti...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. You will be responsible for triaging, analyzing, and escalating Java full-stack and API-related incidents based on predefined SOPs and runbooks. Your primary focus will be on incident support, request fulfillment, and issue coordination, ensuring that application and API issues are efficiently managed and routed to the appropriate teams. Thi...

As a Senior Manager - IT at our organization, located in Bangalore/Kota - Rajasthan, you will be responsible for leading the Enterprise Applications team, with a specific focus on HR and Finance IT systems. With a minimum of 10-15 years of experience in managing HRMS and ERP applications, you will play a crucial role in driving digital transformation, overseeing automation projects, conducting fit-gap assessments, and ensuring effective stakeholder collaboration. You will be tasked with providing strategic direction for HR & Finance IT applications, ensuring that they are in line with the overall business objectives. Your responsibilities will also include overseeing the IT architecture and ...

You should have a good understanding of Asset Management, both hardware and software, and be familiar with the usage of ITAM tools. As a candidate, you are expected to possess strong communication skills and aptitude for information processing. The ideal candidate for this position should hold a degree in Engineering or Science, or any other relevant field. Your technical skills should include knowledge and experience in Hardware and Software Asset Management, user asset onboarding and offboarding, as well as familiarity with Contract Management and Procurement Life Cycle. Additionally, you should be proficient in using ITSM tools such as ServiceNow and Remedy. Your primary responsibilities ...

You are an experienced L3 Solaris Engineer responsible for leading the deployment, configuration, and maintenance of a critical Oracle-based data center infrastructure. Your primary role involves working with advanced server technologies to ensure 99.95% uptime and collaborating with OEMs for both new and legacy systems. Key Responsibilities: - Configuring and deploying Oracle SPARC T8-1 servers, X86 servers, ZFS Storage (ZS9-2), SAN switches, and integrated backup appliances. - Installing and managing Solaris, Oracle Linux, and Windows Server operating systems across virtual environments (Production, Dev, Test). - Creating, securing, and maintaining system images, data snapshots, and backup...

As an Info Technology Analyst at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be required to have excellent knowledge in AS/400 system with a minimum of 3 to 5 years of experience. Your role will involve utilizing programming language skills such as RPG, RPGLE, CLP, CLLE, SQL, SQLRPGLE for a minimum of 3 to 5 years. Additionally, you will be responsible for job handling and monitoring, having knowledge of Journaling, Triggers, SFTP, and FTP. The role will require you to be willing to work on oncall support in a 24*7 shift model, covering morning, evening, and night shifts. You should possess strong analytical and problem-solving skills, along with excellent communication skills....

Purpose of the role The IT Service Delivery and Release Manager is responsible for overseeing IT service contracts, vendor performance, and the planning, coordination, and execution of changes to IT systems and services across a global, complex IT environment. This role ensures that IT services and changes are delivered efficiently, aligned with business goals, and compliant with governance standards. It combines strategic contract oversight with operational change and release management to support Liptons digital transformation. Qualification & Experience Required Bachelor's degree in information technology related field At least 5 years of experience in IT service delivery, solutioning, or...

You will be joining our team as a proactive and customer-focused Service Desk IT Technical Support professional. Your primary responsibilities will include providing first-line technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems and services. As the initial point of contact for technical support requests, you will play a vital role in delivering exceptional customer service. Your key responsibilities will involve: - Providing first-level support for IT issues including hardware, software, network, and operating system problems. - Responding to service requests via phone, email, or ticketing system, logging and prioriti...

A leading global financial services firm is seeking a skilled SLA and Availability Management Analyst to join their dynamic team in Pune. As an SLA and Availability Management Analyst, you will play a crucial role in ensuring the adherence to SLAs and KPIs for both internal and external customers. Your responsibilities will include monitoring and optimizing IT services to achieve high availability and performance, defining and continuously improving SLA and availability management processes, analyzing service performance data to identify trends and opportunities for improvement, generating comprehensive reports on service availability and performance, collaborating with incident management t...

As an experienced and highly skilled Service Delivery Manager (SDM) in the IT infrastructure services field, your role will be crucial in overseeing the end-to-end delivery of IT services within the Banking, Financial Services, and Insurance (BFSI) sector. Your main responsibilities will include managing Data Center operations, Operating Systems (Windows/Linux), and Database environments (Oracle, SQL Server, etc.). You must be a strategic thinker and hands-on leader, ensuring operational excellence, adherence to service level agreements, and continuous improvement across critical infrastructure platforms supporting BFSI systems. Your key responsibilities will involve planning, executing, and...

As a cross functions lead at Wipro, you will serve as a single point of contact for executing ITIL processes such as incident management, problem management, and change management. This role is designed for a single customer or as per the SIAM framework in a multi-vendor environment. Your responsibilities will include connecting, updating, and managing discussions with customers and other service providers/vendors for infrastructure-related technical services including networking, servers, VMware, and storage. You will be expected to drive and collaborate with multiple stakeholders on day-to-day operations to ensure coordination across technical towers. Leading the ITIL process resources to ...

Are you prepared to elevate your Problem Solving and Customer Service skills to the next level Join our dynamic team as a Service Success Specialist in Mumbai and become a valuable part of a fast-paced and supportive work environment! The role involves managing Technician Dispatches, coordinating resources for service tickets, ensuring compliance with SLAs, and facilitating seamless communication among clients, technicians, and stakeholders. You will be responsible for operating our in-house developed ITSM tool and client portals, playing a crucial role in our IT operations. Extensive training will be provided to equip you for success in the position. As a Service Success Specialist, your ke...

The Senior System Administrator is responsible for designing, implementing, and managing the organization's IT infrastructure, ensuring optimal performance, security, and reliability. This role requires advanced technical expertise, leadership skills, and a proactive approach to system management. The Senior System Administrator will also mentor junior team members and play a key role in strategic IT initiatives. Key Responsibilities: - Design, deploy, and maintain servers, storage, and network infrastructure. - Monitor and optimize system performance to ensure high availability. - Manage virtualization environments (e.g., VMware, Hyper-V). - Perform routine system updates, patches, and upgr...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role Manage and coordinate the lifecycle of standard, emergency, and normal changes. Review change requests for completeness, risk, and impact before CAB (Change Advisory Board) meetings. Schedule and communicate approved changes to relevant stakeholders. Ensure adherence to change managem...

10+ years of experience in IT Change Management, governance or a related field Associate or bachelor's degree in information technology or a related field Familiarity with ITIL frameworks, change management processes, and governance best practices Experience with ITSM tools like ServiceNow Strong attention to detail and organizational skills Good Communication and teamwork skills ITIL Certification (ITIL v4 Foundation or higher) Experience in regulated industries such as finance, healthcare, or government Knowledge of DevOps, Agile, and CI/CD pipelines in relation to Change Management

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will include monitoring client infrastructure and solutions to identify and address errors promptly. You will be responsible for investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat s...