81 Itsm Tools Jobs - Page 2

As a proactive and technically skilled LIMS L2 Support Engineer, you will be responsible for providing second-level support for LabVantage LIMS, ServiceNow, and associated laboratory IT systems. Your strong background in IT service management, laboratory informatics, and enterprise reporting tools will be essential in troubleshooting, incident resolution, and performance monitoring to ensure the seamless operation of lab systems in compliance with business and regulatory standards. Your key responsibilities will include providing L2 support for LabVantage LIMS, ServiceNow, and related lab applications. You will manage and resolve incidents, service requests, and change requests via ServiceNow while collaborating with business users, IT teams, and vendors to troubleshoot and resolve system issues. Supporting reporting tools such as JasperReports for generating lab and compliance reports will also be part of your role. Additionally, you will maintain and optimize SQL Server databases to ensure data integrity and security, monitor system performance to align with ITSM and BPM practices, and document resolutions, SOPs, and knowledge base articles for recurring issues. Furthermore, you will ensure compliance with pharmaceutical standards, data security, and IT infrastructure policies. Your primary skills should include hands-on experience with LabVantage or similar LIMS platforms, proficiency in ServiceNow for incident, problem, and change management, strong knowledge of Microsoft SQL Server, relational databases, and data querying, experience with JasperReports or similar reporting platforms, and proven experience in L2 support, troubleshooting, and system monitoring. Your secondary skills should encompass familiarity with Java and multi-paradigm programming concepts, understanding of ERP systems, business process management, and operational workflows, exposure to electronic lab notebooks (ELN), science & research environments, and pharmaceutical IT standards, knowledge of data storage, IT security, and regulatory compliance in lab environments, and strong skills in documenting technical issues and communicating with cross-functional teams. Preferred qualifications for this role include a Bachelor's degree in Computer Science, Information Technology, or a related field, experience in pharmaceutical, biotech, or research environments, and certifications in ITIL, ServiceNow, or LIMS platforms.,

NTT DATA is looking for a Field Tech Associate - DSS to join the team in Pune, Maharashtra, India. As a member of the EUC Team, you will provide support to End Users in a Client Environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs & KPIs aligned with the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment according to the ITIL Framework. Additionally, you will be involved in IMAC activities for various IT hardware and peripherals. To be successful in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are essential. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now or Remedy are required. Good communication skills in English, both written and spoken, are important. You should also be able to perform general office requirements and be willing to work on rotational shifts including 24x7 availability. Some travel, including overnight domestic trips, may be necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. If you are looking to grow in a forward-thinking organization, apply now to be part of NTT DATA's inclusive and adaptable team.,

As an experienced and proactive Change Manager, you will lead and oversee the change management process in a dynamic, large-scale high-tech enterprise. Your responsibilities will include managing and improving the global change management process, driving the Change Advisory Board (CAB), and ensuring smooth implementation of changes with minimal impact on business operations. You will be responsible for managing the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk. Establishing and maintaining change management policies and ensuring adherence to best practices across the organization will also be part of your role. Additionally, you will act as a central point of contact for change-related issues and escalations. Driving and leading global Change Advisory Board (CAB) meetings to review, assess, and authorize changes will be crucial. You will ensure all necessary input is captured, and CAB participants represent all relevant teams/IT domains. Providing regular reports and dashboards on the status and effectiveness of the CAB and associated changes will also be expected. Continuous evaluation and improvement of the change management process with the Change Management Process Owner to increase efficiency, minimize risk, and align with business needs will be a key responsibility. You will collaborate with key stakeholders to identify gaps in the current process and drive improvements. Leading the deployment and adoption of process improvements, tools, and automation across global teams will also be part of your role. You will partner with operations, project, and business teams to ensure change requirements and impacts are well understood. Providing regular training and guidance to teams on change management processes and best practices will be essential. Maintaining proactive communication with leadership and stakeholders about high-impact changes, risks, and mitigation plans will also be expected. As a qualified candidate, you should have proven experience (5+ years) in change management within a large-scale high-tech or enterprise environment. An in-depth understanding of ITIL/ITSM frameworks, particularly the change management process, is required. Strong leadership experience, exceptional analytical and problem-solving skills, familiarity with ITSM tools, and excellent communication and stakeholder management skills are essential. If you are a motivated change management expert looking to drive process excellence and lead impactful changes across a global organization, we invite you to join our team!,

Proven experience in ITSM leadership roles with hands-on exposure to ITIL-based practices Strong understanding of ticketing systems ServiceNow Remedy etc Reporting tools Excellent skills in people management process governance compliance frameworks

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role involves managing and coordinating the resolution of high-priority (P1/P2) incidents across multiple teams. You will act as the primary point of contact during major incidents, ensuring timely communication to stakeholders. Additionally, you will drive incident bridge calls, ensuring technical teams are aligned and actions are tracked. It is essential to ensure accurate and timely incident documentation, including timelines and impact analysis. Collaboration with Problem Management for root cause analysis and post-incident reviews is also part of your responsibilities. You will maintain incident logs and reports in ITSM tools (e.g., ServiceNow, BMC Remedy) and ensure adherence to SLAs and escalation procedures. Your profile should include 4-12 years of experience as a Major Incident Manager, a strong understanding of ITIL Incident and Major Incident Management processes, experience managing high-severity incidents in enterprise environments, excellent communication, coordination, and crisis management skills, and familiarity with ITSM tools and monitoring platforms. Working at Capgemini, you will appreciate the emphasis on ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery. This environment is ideal for professionals looking to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance. You will have the opportunity to work in cutting-edge cloud IT infra technology with a high-performance capability team, experience career growth and global exposure, focus on Innovation, Cloud, Security & Automation, and be part of an inclusive culture & strong support system. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With a rich heritage of over 55 years and a diverse team of 340,000 members in more than 50 countries, Capgemini is trusted by clients to unlock the value of technology to address the entire breadth of their business needs. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by market-leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and a partner ecosystem.,

As a Level 3 Network Engineer at our company located in Vadodara, you will be required to have a B. Tech/B.E. degree in Computers/IT along with relevant certifications such as CCNA, CCNP, CCIE ITILv3. With at least 10-14 years of experience in the field, you will play a crucial role in our network infrastructure. Your responsibilities will include hands-on experience with various Network Technologies such as Routing, Switching, Firewall, Load Balancers, and Wireless Network. You will be involved in Network designing, Architecting, Troubleshooting, and Integrations. Your expertise in core and edge IP routing technologies including IPv4 and IPv6, BGP, OSPF, MPLS, and more will be essential. In this role, you will work with Cisco Nexus, ASR/ISR, SDN, SD-WAN, IPSEC, and SWITCHING technologies. Knowledge of Next-Gen Firewalls like Palo Alto, Cisco FP features, VPN, MPLS, ILL, L2/L3 Circuits configuration/Troubleshooting will be necessary. Familiarity with TCP/IP Suite, BGP, VPN, VLAN, Trunking, Etherchannels, Dot1x, Wireless, and ITSM tools like Service Now is expected. Your day-to-day tasks will involve troubleshooting Critical/Major Network Incidents, executing major Changes, assisting the L1 Team, configuring LAN/WAN equipment, working on wireless-related issues, and guiding L2, L1 Teams. Additionally, you will be responsible for preparing documentations, network diagrams, participating in Change Review Board Meetings, and proposing changes for improvement. Your role will also include generating reports for CPU Usage, Memory Usage, Bandwidth Usage of Network devices, preparing MIS data for tickets, coordinating with other teams, and working closely with Onsite Teams on various discussions, POC, and New technology Evaluation. If you have excellent communication & interpersonal skills, a proactive approach to problem-solving, and a passion for keeping up with the latest network technologies, we would like to hear from you. Join our team as a Full-time Network Engineer and contribute to the success of our network infrastructure in Vadodara.,

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. Embracing diversity and inclusion in the workplace, it is a place where you can grow, belong, and thrive. As a Cross Technology Managed Services Engineer (L1) at NTT DATA, your primary responsibility will be to be the initial point of contact for clients, ensuring the continuous operation of their IT infrastructure and systems. Your role involves proactively identifying, investigating, and resolving technical incidents and problems, with a focus on providing first-line support for standard and low-complexity incidents and service requests. Your goal is to ensure zero missed service level agreement conditions. On a daily basis, you will monitor client infrastructure and solutions to identify problems and errors before or as they arise. You will delve into first-line incidents assigned to you, identifying root causes and offering telephonic, ITSM ticket, or chat support to clients. Routine maintenance activities like patching and configuration changes will ensure the smooth functioning of client systems. Working across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration, you will update or create new knowledge articles, optimize work processes, and support project work as necessary. Additionally, you will contribute to disaster recovery functions and tests to ensure client data safety. Your meticulous handovers during shift changes will ensure seamless service continuity. Reporting and escalating incidents when required, you will strive for efficient and comprehensive resolutions. Each interaction with clients will aim to provide a positive experience and prioritize their needs. To excel in this role, you should have entry-level experience in troubleshooting and support within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes is essential. Handling tickets promptly according to defined SOPs, utilizing available knowledge articles, and possessing a good understanding of ITSM tools are crucial. Proficiency in planning activities, project management, client-centric approach, and effective communication across different cultures are required. A positive outlook, willingness to work hard, and a bachelor's degree or equivalent qualification in IT or Computing are also necessary. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in R&D to drive organizations into the digital future confidently. As a Global Top Employer, it boasts diverse experts in over 50 countries and a robust partner ecosystem. Services offered include business and technology consulting, data and artificial intelligence, industry solutions, as well as application, infrastructure, and connectivity development, implementation, and management. NTT DATA is a leading provider of digital and AI infrastructure globally, part of the NTT Group, and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

The Shift Manager- IT Technical is responsible for overseeing and managing the day-to-day IT operations during assigned shifts.This role ensures consistent system availability, performance and support services across all IT infrastructure components.

Seeking a proactive and technically skilled LIMS L2 Support Engineer to provide second-level support for LabVantage LIMS, ServiceNow, and associated laboratory IT systems. The ideal candidate will have a strong background in IT service management, laboratory informatics, and enterprise reporting tools. This role involves troubleshooting, incident resolution, and performance monitoring to ensure seamless operation of lab systems in compliance with business and regulatory standards. Key Responsibilities: - Provide L2 support for LabVantage LIMS, ServiceNow, and related lab applications. - Manage and resolve incidents, service requests, and change requests via ServiceNow. - Collaborate with business users, IT teams, and vendors to troubleshoot and resolve system issues. - Support reporting tools such as JasperReports for generating lab and compliance reports. - Maintain and optimize SQL Server databases and ensure data integrity and security. - Monitor system performance and ensure alignment with ITSM and BPM practices. - Document resolutions, SOPs, and knowledge base articles for recurring issues. - Ensure compliance with pharmaceutical standards, data security, and IT infrastructure policies. Primary Skills: - LIMS Support: Hands-on experience with LabVantage or similar LIMS platforms. - ITSM Tools: Proficiency in ServiceNow for incident, problem, and change management. - Database Management: Strong knowledge of Microsoft SQL Server, relational databases, and data querying. - Reporting Tools: Experience with JasperReports or similar reporting platforms. - IT Support: Proven experience in L2 support, troubleshooting, and system monitoring. Secondary Skills: - Programming: Familiarity with Java and multi-paradigm programming concepts. - ERP & BPM: Understanding of ERP systems, business process management, and operational workflows. - Scientific IT: Exposure to electronic lab notebooks (ELN), science & research environments, and pharmaceutical IT standards. - Security & Compliance: Knowledge of data storage, IT security, and regulatory compliance in lab environments. - Communication & Documentation: Strong skills in documenting technical issues and communicating with cross-functional teams. Preferred Qualifications: - Bachelors degree in Computer Science, Information Technology, or a related field. - Experience in pharmaceutical, biotech, or research environments. - Certifications in ITIL, ServiceNow, or LIMS platforms are a plus.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to deliver seamless support to our clients. Your daily tasks will involve monitoring client infrastructure and solutions to detect errors promptly, investigating first-line incidents to understand their root causes, and following approved procedures for request fulfilment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will always be on maintaining high service quality standards. In this role, you will be expected to identify optimization opportunities by reducing common incidents, automating request fulfilment, incident resolution, and process improvements. Additionally, you may also support project work and disaster recovery functions, aligning with our overarching goals of staying ahead of the curve. Your commitment to efficiently resolving incidents and requests, along with your willingness to escalate when necessary, will be crucial in ensuring operational excellence. Moreover, your role will involve updating existing knowledge and sharing insights to foster continuous learning and improvement within the team. To excel in this position, you are required to have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Furthermore, you should demonstrate discipline in handling tickets, utilize available knowledge articles efficiently, possess a good grasp of ITSM tools and processes, and exhibit strong planning skills to adapt to changing circumstances. Your work ethic, adaptability, client-focused approach, communication skills across diverse cultures, active listening abilities, positive outlook, resilience under pressure, and a bachelor's degree in information technology/computing or equivalent experience will be instrumental in your success in this role. NTT DATA is a global innovator in business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace. Join us at NTT DATA and be a part of our mission to drive innovation and positive client experiences in a dynamic and supportive environment.,

You will be joining NTT DATA as a Field Tech Associate-IMAC in Noida, Uttar Pradesh, India. As part of the End User Computing (EUC) Team, you will provide support to end users in a client environment. Your work will be guided by operational and project objectives, focusing on SLAs, CSFs, and KPIs aligned with these objectives. You will be responsible for day-to-day incident resolution and request fulfillment following the ITIL Framework. Your tasks will include IMAC (Install, Move, Add, Change) activities for desktops, laptops, monitors, printers, and other IT equipment and peripherals as required. You will also be expected to learn new technologies based on business needs. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Proficiency in troubleshooting Windows, Office, COTS, and end user hardware support is necessary. A basic understanding of the ITIL Framework and experience with ITSM Tools like Service Now and Remedy are preferred. Effective communication skills in English, both written and spoken, are essential. You should also be able to physically meet general office requirements and perform essential responsibilities with or without accommodations. The role may require you to work on rotational shifts 24x7 and travel, including overnight domestic trips. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is dedicated to helping clients innovate, optimize, and transform for long-term success. With a diverse team in over 50 countries and a strong partner ecosystem, NTT DATA offers services in consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As part of the NTT Group, NTT DATA invests significantly in research and development to support organizations and society in confidently transitioning into the digital future. For more information, visit us at us.nttdata.com.,

You are an experienced professional with over 10 years of total experience, particularly in IT support projects at L1 & L2 levels, with at least 3 years in a service manager or lead role. You possess excellent verbal and written communication skills, enabling effective interactions with both clients and technical teams. Your expertise includes incident management, problem management, and service monitoring, along with hands-on experience with ITSM tools such as ServiceNow and BMC Remedy. You are well-versed in ITIL processes and frameworks and exhibit strong analytical, reporting, and documentation capabilities. Additionally, you have worked with Jira and Confluence and have practical experience with cloud platforms like AWS, Azure, or GCP. Your ability to thrive in a fast-paced environment while focusing on service quality and improvement is commendable. Your background in project management, consulting, cross-group collaboration skills, and technical development further enhances your profile. Your responsibilities include prioritizing client satisfaction, adopting a consulting mindset to offer solutions proactively, and engaging with project/service stakeholders to align deliverables with predefined business case benefits. You will be tasked with planning, organizing, and overseeing projects to deliver high-quality business solutions, defining project/service scopes, managing goals, risks, issues, and resources throughout project lifecycles. Mentoring and managing team members, ensuring adherence to governance, process standards, and best practices, reporting key metric statuses, and identifying opportunities for cross-selling or upselling Nagarro's offerings are also part of your role. To qualify for this position, you should hold a Bachelor's or Master's degree in computer science, Information Technology, or a related field.,

As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will play a crucial role as the first point of contact for clients, ensuring the continuous functionality of their IT infrastructure and systems. Your responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems, primarily focusing on first-line support for standard and low-complexity incidents and service requests. Your primary objective will be to uphold service level agreements without any misses. On a daily basis, you will be monitoring client infrastructure and solutions to detect and address problems and errors either before or as they arise. You will be tasked with delving into first-line incidents assigned to you, identifying their root causes, and offering telephonic, ITSM ticket, or chat support to clients in need. Additionally, you will be involved in maintenance activities such as patching and configuration changes to ensure the seamless operation of client systems. Your role will span across two or more technology domains, including but not limited to Cloud, Security, Networking, Applications, or Collaboration. You may also be engaged in updating existing knowledge articles, seeking opportunities for work optimization, and providing support for project work when required. Furthermore, your contributions to disaster recovery functions and tests will be vital in maintaining the safety and integrity of clients" data. Effective shift changes are essential, and you will be responsible for ensuring seamless handovers to maintain service continuity. Reporting and escalating incidents when necessary and striving for efficient resolutions of incidents and requests will be integral to your role. Each interaction with clients should aim to provide a positive experience, with a strong emphasis on meeting their needs effectively. To excel in this position, you are expected to possess entry-level experience in troubleshooting and support within security, network, data center, systems, or storage in a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes is required. Additionally, you should demonstrate discipline in handling tickets on a day-to-day basis, promptly following defined Standard Operating Procedures (SOPs) and leveraging available knowledge articles. Proficiency in using IT Service Management (ITSM) tools, effective planning skills, and a client-centric approach are also essential qualities for success in this role. Moreover, your ability to communicate and collaborate across diverse cultures and social groups, proficiency in active listening techniques, positive attitude in high-pressure environments, and willingness to work diligently, including extended hours when needed, are key attributes that will contribute to your effectiveness in this role. A bachelor's degree in IT or Computing (or equivalent work experience) is preferred for this position. NTT DATA is a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a strong focus on research and development, NTT DATA invests significantly to facilitate organizations and society's seamless transition into the digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA operates in over 50 countries with a diverse team of experts, offering a wide range of services including business and technology consulting, data and artificial intelligence solutions, infrastructure management, and digital transformation.,

You will be joining NTT DATA as a Field Tech Associate-Desktop Support in Noida, Uttar Pradesh, India. In this role, you will be a key member of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives, and your performance will be measured based on SLAs, CSFs & KPIs aligned with the same. Your responsibilities will include Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. You will also be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, between desks, floors, or buildings as required. Additionally, you will be expected to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, and Asset Management. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support are required, along with a basic understanding of the ITL Framework. Experience in using ITSM Tools like Service Now, Remedy, etc., and good communication skills (both written & spoken) in English are essential. Furthermore, you should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required as part of the role. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally. As part of the NTT Group, they invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.,

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework. Additionally, you will be involved in IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as needed, moving between desks, floors, or buildings as required. It is essential to learn new and emerging technologies as needed, guided by business requirements. To excel in this role, you should have 1 to 3 years of experience in End User Computing, IT Support, Asset Management. Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support are required. A basic understanding of ITIL Framework is a must, along with experience in using ITSM Tools like Service Now, Remedy, etc. Good communication skills (Written & Spoken) in English are essential. You should have the ability to physically perform general office requirements and be willing to work on rotational shifts 24x7. Travel, including overnight domestic trips, may be required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Join us in helping clients innovate, optimize, and transform for long-term success.,

As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your primary tasks will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your role will involve monitoring client infrastructure and solutions to detect errors in a timely manner, investigating first-line incidents to determine their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will be on maintaining high standards of service quality. In addition to your day-to-day responsibilities, you will also be expected to identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring that we stay ahead of the curve. To excel in this role, you should have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. You must also be highly disciplined in handling tickets, act promptly as per defined Standard Operating Procedures (SOPs), and strive to resolve as many tickets as possible using available knowledge articles or provided SOPs. Furthermore, you should possess good knowledge of ITSM tools and processes, strong planning skills, a strong work ethic, adaptability to changing environments, and a client-focused approach. Effective communication skills, active listening abilities, a positive outlook, and resilience under pressure are also essential qualities for success in this role. A bachelor's degree in information technology/computing or equivalent experience is required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, we invest significantly in research and development to support organizations in embracing the digital future. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace, where experts from over 50 countries collaborate to deliver business and technology consulting, data and artificial intelligence solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. Join us at NTT DATA and be a part of our mission to drive innovation and transformation in the digital era.,

You are invited to join American Airlines, a company dedicated to caring for people on life's journey by offering thousands of flights daily to more than 350 destinations in over 60 countries. With a focus on transforming technology delivery to enhance customer experience, American Airlines is seeking passionate individuals to join their diverse team. As a GraphQL Engineer at American Airlines, you will be part of the Infrastructure Domain in Information Technology, responsible for managing and maintaining client/server hardware and software. Your role will involve performing regular maintenance and updates to IT systems, troubleshooting technical issues, providing expert-level support, and implementing security measures to protect against cyber threats. Key Responsibilities: - Perform regular maintenance and updates to IT systems - Troubleshoot and resolve technical issues escalated from Level 1 and Level 2 support teams - Implement and manage security measures to protect IT infrastructure - Collaborate with IT professionals for seamless integration and operation of systems To succeed in this role, you should have: Minimum Qualifications: - Bachelor's degree in a technical discipline or equivalent experience/training - Willingness to work varying shifts (Day, Night, Split, or weekends) Preferred Qualifications: - Master's degree in a technical discipline - Airline Industry experience Skills, Licenses & Certifications: - 3+ years of experience with Apollo GraphQL - Experience with Apollo GraphQL Federation infrastructure - Expertise in Apigee for API management - Proficiency in JavaScript/TypeScript and Nodejs - Understanding of service-oriented architecture and API lifecycle management Language, Communication Skills, & Physical Abilities: - Excellent verbal and written communication skills - Ability to lift 35lbs - Effective communication with all organizational levels If you are ready to embark on a journey of technical excellence with American Airlines, where you will have the opportunity to grow your skills and contribute to a world-class customer experience, then this role may be the perfect fit for you. Feel free to be yourself at American Airlines and join us in caring for people on life's journey.,

You will be joining an organisation that is dedicated to driving progress. The Economist Group (TEG) is committed to innovation, independence, and rigour across its businesses, empowering individuals to understand and address the critical challenges facing the world. With a global reach and reputation for excellence, TEG delivers analysis and insights to subscribers and clients in 170 countries through its various businesses, including The Economist, Economist Impact, Economist Intelligence, and Economist Education. As an L1 Support Associate, you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units. Your responsibilities will include providing first-class support for service management capabilities, collaborating with IT, DevOps, Engineering, and other teams to ensure high service quality and efficiency. You will be involved in monitoring alerts, incidents, and service requests, managing escalations, and contributing to continuous service improvement efforts. Key responsibilities of the role include supporting 24/7 monitoring and triage, following runbooks for issue resolution, managing service desk operations, and assisting in ITSM processes such as Incident, Problem, Change, and Request Management. You will also be responsible for maintaining incident records, generating reports, and supporting continuous improvement initiatives. To be successful in this role, you should have a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in IT service management or technical L1 support. Hands-on experience with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is required, as well as an understanding of ITIL principles. Strong analytical, problem-solving, communication, and interpersonal skills are essential, along with the ability to work in a fast-paced environment and manage multiple priorities. In return, we offer excellent benefits, including an incentive programme, generous annual and parental leave policies, volunteering days, well-being support, and free access to all Economist content. Our values of Independence, Integrity, Excellence, Inclusivity, and Openness guide our mission to pursue progress for individuals, organisations, and the world, fostering a culture of exploration, free-thinking, truth-seeking, diversity, and innovation.,

Key Responsibilities Develop and configure custom workflows, business rules, client scripts, UI policies, UI actions, and Service Portal components. Collaborate with stakeholders to gather requirements and translate them into ServiceNow functionality. Implement new modules and enhancements across ITSM, ITOM, ITAM, HRSD, SecOps, and other ServiceNow products. Design and maintain integrations between ServiceNow and other enterprise tools (e.g., CMDB syncs, SSO, LDAP, REST/SOAP APIs). Maintain code quality through source control, peer reviews, and following best practices. Troubleshoot issues, perform root cause analysis, and implement long-term fixes. Prepare technical documentation, test scripts, and deployment plans. Stay current on ServiceNow features and new releases, recommending improvements or upgrades. Required Qualifications 3+ years of hands-on ServiceNow development experience. Strong proficiency in JavaScript, Glide API, and ServiceNow Studio. Experience with core modules such as Incident, Problem, Change, Knowledge, CMDB, and Asset Management. Familiarity with ServiceNow integrations using REST, SOAP, and MID Server. Experience with Service Portal, Flow Designer, and Scoped Applications is a plus. Solid understanding of Agile/Scrum methodologies. Excellent communication and problem-solving skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA) Required ServiceNow Certified Application Developer or Implementation Specialist – Preferred Experience with ITIL frameworks and process improvement Background in enterprise IT environments or SaaS platforms

Teamware Solutions is looking for an experienced and customer-focused Service Desk Manager to lead and optimize our IT service desk operations. You'll be responsible for ensuring the efficient and effective delivery of IT support, driving continuous improvement in service quality, and fostering a positive customer experience. This role is ideal for a proactive leader with a strong technical background and a passion for managing and mentoring a high-performing support team. Key Responsibilities Team Leadership & Management: Lead, mentor, and develop a team of service desk analysts, fostering a culture of customer service excellence, continuous learning, and accountability. Manage staffing, scheduling, and performance reviews for the service desk team. Set clear performance objectives and KPIs for the team and individual analysts. Service Delivery & Operations: Oversee the daily operations of the service desk, ensuring timely and effective resolution of IT incidents and service requests. Implement and enforce ITIL-aligned processes for incident management, request fulfillment, problem management, and knowledge management. Ensure service level agreements (SLAs) are met or exceeded, continually striving to improve response and resolution times. Customer Experience & Communication: Act as an escalation point for complex or critical customer issues, ensuring timely resolution and clear communication. Drive initiatives to enhance customer satisfaction and proactively gather feedback to improve service delivery. Establish and maintain strong relationships with internal stakeholders and business units. Process Improvement & Automation: Identify opportunities to streamline service desk processes, leveraging automation and self-service capabilities. Contribute to the development and enhancement of the IT Service Management (ITSM) platform (e.g., ServiceNow, Jira Service Management). Maintain and expand the knowledge base to empower both service desk analysts and end-users. Reporting & Analysis: Generate and analyze service desk metrics and reports to identify trends, performance gaps, and areas for improvement. Present insights and recommendations to senior management. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience (5+ years) in IT Service Desk operations, with at least 2-3 years in a leadership or management role . Strong understanding and practical experience with ITIL frameworks (ideally ITIL Foundation certified). Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Remedy, Jira Service Management). Excellent customer service orientation and strong interpersonal skills. Exceptional problem-solving, analytical, and troubleshooting abilities . Strong written and verbal communication skills , with the ability to convey technical information to non-technical audiences. Ability to work effectively in a fast-paced and dynamic environment. Preferred Skills ITIL Intermediate or Expert certification . Experience with project management methodologies. Familiarity with cloud environments (AWS, Azure, GCP) and SaaS applications. Knowledge of remote support tools and technologies.

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth functioning of our clients" IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will involve monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring seamless shift handovers for continuous service, your efforts will be focused on maintaining high standards of service quality. In addition to your daily tasks, you will be expected to identify opportunities for optimization, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may also extend to supporting project work and disaster recovery functions and tests, contributing to our broader organizational goals and ensuring we stay ahead of the curve. To excel in this role, you should have a basic understanding of technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP. You should be highly disciplined in handling tickets on a day-to-day basis, act promptly as per defined Standard Operating Procedures (SOPs), and leverage available knowledge articles or provided SOPs to resolve tickets efficiently. Moreover, having a good grasp of using ITSM tools and processes, strong planning skills, a solid work ethic, adaptability to changing environments, a client-focused approach, effective communication skills across different cultures, excellent active listening skills, a positive outlook, and resilience under pressure are essential qualities for success in this role. A bachelor's degree in information technology/computing or equivalent experience is also required. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100 companies. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in research and development to enable organizations and society to move confidently and sustainably into the digital future. As an Equal Opportunity Employer and a Global Top Employer, NTT DATA has a diverse workforce in more than 50 countries and a robust partner ecosystem. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity, making us one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of the NTT Group and headquartered in Tokyo.,

As an L1 Support Associate at The Economist Group (TEG), you will play a crucial role in supporting Level 1 Technical Services for various TEG Business Units, including Economist Intelligence, Economist Impact, and Economist Newspaper. Your primary responsibilities will include ensuring smooth operations, contributing to continuous service improvement, and working closely with IT, DevOps, Engineering, Product, Project, Support teams, and stakeholders to maintain high service quality and efficiency. You will be responsible for supporting 24/7/365 monitoring and triage of alerts, incidents, and service requests, following runbooks for basic troubleshooting and resolution, managing escalations to L2 as required, and assisting in managing Jira Service Desk Board. Additionally, you will be involved in managing ITSM processes such as Major Incident, Incident, Service Request, Problem, Change, and Request Management, supporting SLAs and internal OLAs, using ITSM tools effectively, and participating in Continuous Improvement Initiatives. To qualify for this role, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience in IT service management, Technical L1 Support, or Help desk. Hands-On Experience with ITSM tools like ServiceNow, BMC Remedy, Confluence, Jira Service Management (Atlassian Suite), etc., and an understanding of ITIL principles and IT service management frameworks are essential. An ITIL Foundation certification would be a plus. Desirable skills include knowledge in Observability & monitoring tools, as well as an understanding of AWS/Cloud Ops. In addition to technical skills, you should possess strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to work in a fast-paced environment, and detail-oriented with strong organizational skills. At The Economist Group (TEG), we offer excellent benefits, including an incentive program, generous annual and parental leave policies, volunteering days, well-being support, and free access to all Economist content. We uphold values such as Independence, Integrity, Excellence, Inclusivity, and Openness, reflecting our mission to pursue progress for individuals, organizations, and the world. Join our team and be part of an organization dedicated to driving progress and making a difference in the world.,

As a Global IT Service Desk Analyst at Lucy Electric Manufacturing & Technologies Pvt Ltd, you will play a crucial role in providing first-line support to end-users, managing service requests and incidents, and ensuring the smooth on-boarding/off-boarding process for new users across Lucy Group companies. Your dedication to delivering exceptional IT services will contribute to the seamless operation of medium voltage switching and protection solutions for electrical distribution systems worldwide. Your responsibilities will include ensuring timely resolution of assigned incidents, requests, and queries, escalating critical issues, administering core M365 services, managing user accounts and permissions, troubleshooting email and collaboration tools, and adhering to ITIL Service Management best practices. Additionally, you will collaborate with team members to enhance IT services, monitor incidents and alerts, and provide expedited support to VIP users. Key skills for this role include proficiency in M365 Admin Centre, Exchange, Active Directory, and Windows Operating System, familiarity with Microsoft Defender, Intune, and Microsoft Entra, strong communication and problem-solving skills, the ability to multitask in a fast-paced environment, and a commitment to maintaining a positive End-User Experience. Previous experience in IT Service Desk or IT support, ITIL certification, and knowledge of Infrastructure technologies and the Microsoft Eco System are essential qualifications. Desirable skills include knowledge of mobile device management, cloud technology, networking concepts, and relevant certifications such as CompTIA A+, Network+, and AZ-900. A willingness to work in shifts, document issues clearly, and support users across multiple time zones are also valuable assets for this role. If you are an enthusiastic individual with a passion for technology, excellent customer service skills, and a collaborative mindset, we encourage you to apply for this exciting opportunity as a Global IT Service Desk Analyst at Lucy Electric. Join us in shaping the future of electrical distribution systems and making a real impact in the world of IT services. Apply now and be a part of our dynamic team!,

Oversees the planning, execution, and completion of IT projects, ensuring they are delivered on time, within budget, and meet specified requirements. They are responsible for managing resources, stakeholders, risks, communication within project team

You will be responsible for analyzing functional requirements, identifying entities, and creating diagrams in ARIS. Developing use cases based on entity relationships and functional specifications will also be a key part of your role. Additionally, you will manage and resolve ITSM tickets for ARIS and Java-based applications. Your expertise in Java backend development will be crucial to troubleshoot and enhance Java-based systems. To excel in this role, you should have proficiency in ARIS for process modeling and relationship diagrams. Strong Java backend development expertise is a must, along with experience in ITSM tools and ticket resolution. An understanding of databases, object-oriented programming, and services will also be beneficial for this position.,