ITSM Support Specialist NXP Semiconductors

4.0 - 9.0 years

4 - 9 Lacs

noida, uttar pradesh, india

On-site

ITSM Process Support Provide operational support for ITSM processes, including incident, problem, and change management, closely working together with the NXP IT Process Owners. Monitor and ensure adherence to ITSM process guidelines, policies, and SLAs across the organization. Act as a process champion, promoting awareness and compliance with the NXP ITSM framework globally. Collaborate with global teams to improve ITSM processes and enhance service quality. Incident Problem Management Support Support major incident management efforts by coordinating resolution efforts, escalating appropriately, and ensuring timely communication with stakeholders. Manage major incidents (P1/P2) with urgency...

Posted 14 hours ago

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