Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant - Change Manager We are seeking a hands-on ITSM Change Manager to join the existing Change Management team. They will manage and support the end-to-end change management process. This role will ensure that all changes are reviewed, approved, communicated documented and executed in compliance with ITIL best practices, minimizing risk and disruption to business. Responsibilities: . Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place. . Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities. . Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times . Generate change advisory board (CAB) meeting agenda . Facilitate CAB meetings, manage follow-up items, and document CAB meeting minutes . Attend daily change review meetings, . Attend weekly meetings to review their changes. . Send out daily major change communication. . Review Knowledge articles and update/modify as needed . Provide change management training as needed. . Generate change Management KPIs/SLAs . Should be well versed in ITSM reporting Qualifications we seek in you! Minimum Qualifications / Skills . Good experience in Change Management/ITSM areas. . Skills: Excellent communication, leadership, and problem-solving skills. . Knowledge: Strong understanding of IT service management processes, incident management, and root cause analysis. . Certifications: ITIL Foundation certification or equivalent. . ITIL certification is desired, but not required. Preferred Qualifications/ Skills . Excellent business process and change management skills with ability to develop strategy, evaluate efficacy, influence stakeholders, drive implementation and measure success. . Strong quantitative, analytical, problem-solving skills, including the ability to accumulate, organize, and assimilate large amounts of information. . Ability to meet strict deadlines while managing multiple tasks with competing priorities. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
