175 Itsm Processes Jobs - Page 6

You will be joining NTT DATA, a company dedicated to pushing boundaries and leading innovations to make a difference for clients and society. At NTT DATA, diversity and inclusion are embraced, providing a place for you to grow, belong, and thrive. In your role as a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for ensuring the operational efficiency of clients" IT infrastructure and systems by providing managed services. Your daily tasks will include proactively identifying, investigating, and resolving technical incidents and problems to deliver effective support to clients. Monitoring client infrastructure and solutions to catch errors promptly, investigati...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl's Security & Resiliency is one of our most critical practices, ensuring enterprises, regardless of their size and complexity, remain secure, available, reliable, and resilient. We take Cybersecurity seriously. We're not just invested we're committed. We're not just protecting data we're empowering. Kyndryl is committed to making the worl...

As an IT Infrastructure and Application Monitoring Services expert at Capgemini, you will play a crucial role in shaping your career while being supported by a collaborative global community. Your responsibilities will include integrating monitoring tools for event management and automation, demonstrating proficiency in ITIL Processes and Monitoring Concepts, and managing Budget, Project, and Vendor requirements. You will lead a team of 5-10 members and deliver monitoring solutions that meet customer requirements, offering consultation on the best possible solutions. With a minimum of 5 years of experience, you will be well-versed in Monitoring Tools such as Dynatrace SaaS, ScienceLogic, App...

NTT DATA is looking for an ITIL Account Service Advisor to join the team in Noida, Uttar Pradesh, India. The ideal candidate will play a crucial role in managing IT issues to support end users across the enterprise. This position involves both strategic design and hands-on implementation to ensure effective Incident Management. Responsibilities include creating guidelines for process usage, integrating incident management with other processes, preventing stagnation, and ensuring operational efficiency. Key responsibilities of this role include working closely with stakeholders to maintain global consistency, defining incident management strategy, identifying gaps for process improvements, co...

Key Responsibilities: Should have good knowledge and understanding on ITIL framework and ITSM processes e g Incident Management Problem Management Change Management Service Request Fulfillment Continuous Service Improvement etc Experience working in IT Service Management tools e g ServiceNow Remedy JIRA etc Hands on experience in change and deployment management in non production as well as production environments Internal and external could service support PCF Azure Oracle Cloud Space creation User access Service configuration Coordination of Orgs Environment troubleshooting SaaS Platform support HPS Salesforce Oracle etc Coordination of setup integration Environment troubleshooting Configu...

Exp 4-6years Notice period : Immediate – 15days Please find below JD for your reference . 4 to 6 years Hardware Asset Management and Software Lead and manage the complete hardware asset lifecycle, including procurement, deployment, maintenance, and disposal. Utilize ServiceNow HAM Pro for automating asset tracking, management workflows, and ensuring accurate inventory records. Collaborate with cross-departmental teams to uphold physical IT hardware accuracy and compliance. Develop and maintain asset management policies and procedures to ensure data integrity and alignment with ITSM processes. Perform regular asset audits, manage vendor relationships, and provide actionable insights through H...

As a member of the L2 Application Support team within the Capital Markets Foreign Exchange Division at LSEG, you will play a crucial role in handling production support activities for all applications in the CMFX bucket. Your responsibilities will involve collaborating with teams across different locations such as the UK, US, Sri Lanka, and Singapore to ensure the near 100% availability of applications. Working as part of the IT Capital Markets FX Support Team, you will be actively involved in addressing user support issues, conducting problem analysis, and implementing bug fixes through in-depth analysis of key applications. Your role will require you to act as the point of contact and esca...

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and t...

You are a skilled ServiceNow Developer with 3 to 4 years of experience and are sought after to join Perigeon Software's dynamic team. Your expertise in designing, developing, and implementing ServiceNow solutions is essential to optimize business processes. In this role, you will need to demonstrate strong technical skills, problem-solving abilities, and a proactive approach to delivering high-quality ServiceNow implementations. Your key responsibilities will include designing, developing, and configuring applications and modules on the ServiceNow platform to meet business requirements. Customizing ServiceNow workflows, business rules, client scripts, UI policies, UI actions, and ACLs to enh...

This role is in the regional network operations team where you would perform a key role as a Sr. Network Engineer, ensuring the stability and reliability of the Network. You will play a crucial part in incident resolutions and change implementations. You should have a minimum number of years of experience in network security operations, implementation, and managing large network security platforms. Additionally, experience in Network Implementation involving routers, switches, SD-WAN, Firewall, and LB is required. Familiarity with ITSM processes such as Incident, Change, and Problem management is essential. Hands-on experience in setting up high-availability, multi-layer datacenter networks ...

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will include monitoring client infrastructure and solutions to identify and address errors promptly. You will be responsible for investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat s...

Key Responsibilities: 3 to 4 years of experience in managing and supporting Windows end points server administration configuration and upgradation Experience in O365 application windows OS software installation outlook and server troubleshooting Experience in datacenter management Endpoint security management Knowledge in active directory DNS DHCP file server Virtualization technologies Ability to handle major incident and troubleshooting in windows domain Knowledge of ITIL and ITSM processes like SLA Change Release Management Experience in using ticketing tools such as service now remedy will be an added advantage Excellent written and verbal communication skills Preferred Skills: Technolog...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society, diversity and inclusion are embraced in the workplace. It's a place where you can continue to grow, belong, and thrive. Your career at NTT DATA involves believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role to prepare for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Networking Managed Services Engineer (L1) at NTT DATA, you'll provide mana...

You are a highly motivated and proactive ITSM Support Specialist sought to enhance and support ITSM processes within a large, high-tech enterprise. Your responsibilities include providing global user support, ensuring adherence to ITSM processes, and collaborating with the global technical service desk. You must possess a strong understanding of ITIL processes, incident and problem management experience, and a commitment to improving ITSM processes organization-wide. Your key responsibilities involve supporting ITSM processes such as incident, problem, and change management, ensuring compliance with guidelines and SLAs, and acting as a process champion to promote awareness and compliance glo...

You are seeking a ServiceNow Technical Lead who specializes in Field Service Management (FSM) and Customer Service Management (CSM). If you are enthusiastic about creating scalable ServiceNow solutions and thrive in leading teams, this position is tailored for you. As a ServiceNow Technical Lead, your primary responsibilities will include overseeing the end-to-end implementation of ServiceNow FSM and CSM modules. You will be tasked with transforming business requirements into technical solutions using ServiceNow best practices. Furthermore, your role will involve designing, configuring, and customizing workflows, business rules, UI actions, and integrations. As a leader, you will guide and m...

You will be working as a Desktop Engineering WSUS in Mumbai/Pune with a hybrid work mode. As a professional with 8+ years of experience, you will be hired on a contract-to-hire basis with an immediate joining requirement. Your primary responsibility will be to learn and understand the customer-designed ITSM processes, including Incident, Problem, Change, Knowledge, and Request Management. You will be expected to have a strong hands-on experience in installing and configuring WSUS in an AD environment. Additionally, you will be responsible for patching Wintel servers using WSUS servers. You will play a crucial role in conducting end-to-end ServiceNow testing of transformed Customer ITSM proce...

The JDE EnterpriseOne CNC Support Engineer role based in Pan India with a shift timing of 2:00 PM - 11:00 PM IST requires at least 8 years of experience. As the JDE EnterpriseOne CNC Support Engineer, your primary responsibility will be the maintenance, configuration, and troubleshooting of the JD Edwards EnterpriseOne 9.2 ERP environment. You will collaborate closely with development and operations teams to ensure system stability, provide CNC services, and resolve issues effectively. Your key responsibilities will include ongoing CNC services such as package builds, deployments, user/security setups, printer configs, and change management. Monitoring system health and performance, troubles...

As a ServiceNow Technical Lead, you will be responsible for driving the design and implementation of both Field Service Management (FSM) and Customer Service Management (CSM) modules. Your primary role will involve translating business requirements into scalable technical solutions and leading a team of developers. It is essential to ensure delivery excellence, governance, and adherence to platform best practices. Your key responsibilities will include leading the end-to-end implementation of FSM & CSM modules, translating requirements into workflows, scripting (JavaScript/Glide), UI actions, business rules, and integrations. Additionally, you will be required to design and support REST/SOAP...

We at Computacenter hiring for Associate Service Architect with Presales experience for Bangalore location. Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasizes diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. What you will do Accept and verify customer requirements for maintenance services Develop and harmonise an efficient design based on the maintenance service spectrum and customer requirements: Develop a d...

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Vi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will revolve around actively identifying, investigating, and resolving technical incidents and issues to support our clients effectively. Your typical day will involve monitoring client infrastructure and solutions to detect errors proactively, investigating first-line incidents to understand their root causes, and following established procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance tasks su...

As an Analyst at Sirion in Gurgaon, you will play a crucial role in providing Level 1 support for the Sirion product to customers worldwide. Your responsibilities will include monitoring the ticket queue, handling service requests, providing technical assistance, and ensuring adherence to service level agreements. You will be operating in a 24x7x365 environment, supporting users via chat/online bot, and collaborating with teams across different regions. Your day-to-day tasks will involve monitoring ticket queues, supporting L1 requests, categorizing tickets for routing, representing Sirion in tracking serviceability and product quality issues, and working on a rotational basis. Additionally,...