113 Itsm Processes Jobs - Page 4

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will include monitoring client infrastructure and solutions to identify and address errors promptly. You will be responsible for investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat s...

Key Responsibilities: 3 to 4 years of experience in managing and supporting Windows end points server administration configuration and upgradation Experience in O365 application windows OS software installation outlook and server troubleshooting Experience in datacenter management Endpoint security management Knowledge in active directory DNS DHCP file server Virtualization technologies Ability to handle major incident and troubleshooting in windows domain Knowledge of ITIL and ITSM processes like SLA Change Release Management Experience in using ticketing tools such as service now remedy will be an added advantage Excellent written and verbal communication skills Preferred Skills: Technolog...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society, diversity and inclusion are embraced in the workplace. It's a place where you can continue to grow, belong, and thrive. Your career at NTT DATA involves believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role to prepare for future advancements. Encouraged to take every opportunity to further your career within the global team. As a Networking Managed Services Engineer (L1) at NTT DATA, you'll provide mana...

You are a highly motivated and proactive ITSM Support Specialist sought to enhance and support ITSM processes within a large, high-tech enterprise. Your responsibilities include providing global user support, ensuring adherence to ITSM processes, and collaborating with the global technical service desk. You must possess a strong understanding of ITIL processes, incident and problem management experience, and a commitment to improving ITSM processes organization-wide. Your key responsibilities involve supporting ITSM processes such as incident, problem, and change management, ensuring compliance with guidelines and SLAs, and acting as a process champion to promote awareness and compliance glo...

You are seeking a ServiceNow Technical Lead who specializes in Field Service Management (FSM) and Customer Service Management (CSM). If you are enthusiastic about creating scalable ServiceNow solutions and thrive in leading teams, this position is tailored for you. As a ServiceNow Technical Lead, your primary responsibilities will include overseeing the end-to-end implementation of ServiceNow FSM and CSM modules. You will be tasked with transforming business requirements into technical solutions using ServiceNow best practices. Furthermore, your role will involve designing, configuring, and customizing workflows, business rules, UI actions, and integrations. As a leader, you will guide and m...

You will be working as a Desktop Engineering WSUS in Mumbai/Pune with a hybrid work mode. As a professional with 8+ years of experience, you will be hired on a contract-to-hire basis with an immediate joining requirement. Your primary responsibility will be to learn and understand the customer-designed ITSM processes, including Incident, Problem, Change, Knowledge, and Request Management. You will be expected to have a strong hands-on experience in installing and configuring WSUS in an AD environment. Additionally, you will be responsible for patching Wintel servers using WSUS servers. You will play a crucial role in conducting end-to-end ServiceNow testing of transformed Customer ITSM proce...

The JDE EnterpriseOne CNC Support Engineer role based in Pan India with a shift timing of 2:00 PM - 11:00 PM IST requires at least 8 years of experience. As the JDE EnterpriseOne CNC Support Engineer, your primary responsibility will be the maintenance, configuration, and troubleshooting of the JD Edwards EnterpriseOne 9.2 ERP environment. You will collaborate closely with development and operations teams to ensure system stability, provide CNC services, and resolve issues effectively. Your key responsibilities will include ongoing CNC services such as package builds, deployments, user/security setups, printer configs, and change management. Monitoring system health and performance, troubles...

As a ServiceNow Technical Lead, you will be responsible for driving the design and implementation of both Field Service Management (FSM) and Customer Service Management (CSM) modules. Your primary role will involve translating business requirements into scalable technical solutions and leading a team of developers. It is essential to ensure delivery excellence, governance, and adherence to platform best practices. Your key responsibilities will include leading the end-to-end implementation of FSM & CSM modules, translating requirements into workflows, scripting (JavaScript/Glide), UI actions, business rules, and integrations. Additionally, you will be required to design and support REST/SOAP...

We at Computacenter hiring for Associate Service Architect with Presales experience for Bangalore location. Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasizes diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. What you will do Accept and verify customer requirements for maintenance services Develop and harmonise an efficient design based on the maintenance service spectrum and customer requirements: Develop a d...

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Vi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will revolve around actively identifying, investigating, and resolving technical incidents and issues to support our clients effectively. Your typical day will involve monitoring client infrastructure and solutions to detect errors proactively, investigating first-line incidents to understand their root causes, and following established procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance tasks su...

As an Analyst at Sirion in Gurgaon, you will play a crucial role in providing Level 1 support for the Sirion product to customers worldwide. Your responsibilities will include monitoring the ticket queue, handling service requests, providing technical assistance, and ensuring adherence to service level agreements. You will be operating in a 24x7x365 environment, supporting users via chat/online bot, and collaborating with teams across different regions. Your day-to-day tasks will involve monitoring ticket queues, supporting L1 requests, categorizing tickets for routing, representing Sirion in tracking serviceability and product quality issues, and working on a rotational basis. Additionally,...

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual ...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. **SAP ABAP Manager TechOps (Application Management) Consultant** **The Opportunity** We are looking for an SAP ABAP Senior Consultant to join the EY GDS TechOps Team. As part of our EY GDS TechOps team, you will be responsible for the development, maintenance, and optimization of our SAP ABAP Applications in alignment with our business object...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP Smartstream Senior Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Smartstream across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, an...

You are a skilled and analytical BI & Reporting Analyst who will be responsible for supporting the Customer Support team by providing advanced reporting, visualization, and data insights. Your role is crucial in transforming ITIL-aligned support data into actionable dashboards and reports to enhance performance, SLA adherence, and continuous improvement. You will design, build, and maintain interactive dashboards using Power BI to visualize KPIs related to Incident, Problem, Change, and Request Management processes. Collaboration with ITSM and Customer Support teams is essential to identify reporting needs that align with ITIL practices and service objectives. Your expertise will be utilized...

The Associate Director IES CIS Governance Service Delivery will be responsible for ensuring delivery excellence and governance for enterprise-wide strategic programs delivered by the Cloud and IT infrastructure organization. Efficiently managing stakeholder engagements and program communications will be key in this role. Additionally, the role involves developing and implementing comprehensive organizational operational policies based on long-term strategic priorities. The ideal candidate should have a minimum of 15 years of total work experience in the IT industry, with at least 10 years of experience in operational policy development, governance, stakeholder management, and program governa...

As an L3 Network Engineer at Continental India Private Limited in Bengaluru, you will be responsible for managing and maintaining the network infrastructure for VPN and Business Partner Access. Your role will involve overseeing VPN gateways, firewalls, load balancers, Site-to-Site tunnels, maintenance of request portal, monitoring, backup, and restore processes. Additionally, you will be tasked with hardware patching, configuring network infrastructure, handling 3rd level IT tickets, and coordinating with external partners. You will work in a dynamic and collaborative environment that is transitioning towards DevOps and agile working practices. Your responsibilities will include driving esca...

As a member of the Global IT team at PepsiCo, you will be an integral part of redefining what it means to be a consumer products company with a digital-first mindset. Our team is at the forefront of unlocking digital capabilities, enhancing cybersecurity safeguards, delivering data-driven insights, and creating unmatched consumer and user experiences. Guided by the PepsiCo Way, our culture is centered around values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. By advancing a sustainable, socially impactful agenda, we aim to create smiles with every sip and every bite while promoting our goal of Winning with Purpose. As a Transforma...

The Senior Cloud Network Administrator is responsible for managing and operating the organization's Azure and AWS cloud-based network infrastructure. You will be tasked with building and managing Azure ExpressRoute, AWS Direct Connect, virtual networks, DMZs, cloud firewalls, and proxies to ensure the stability, integrity, and efficient operation of the cloud-based information systems supporting core organizational functions. Your role will involve handling day-to-day incidents, changes, and problem records, utilizing your experience with IT Service Management (ITSM) processes and tools like ServiceNow or equivalent. Your responsibilities will include: - Building, managing, and maintaining t...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to deliver seamless support to our clients. Your daily tasks will involve monitoring client infrastructure and solutions to detect errors promptly, investigating first-line incidents to understand their root causes, and following approved procedures for request fulfilment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities ...

Job description, Hiring for ServiceNow_ITSM processes with experience range 3 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS

As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your primary tasks will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your role will involve monitoring client infrastructure and solutions to detect errors in a timely manner, investigating first-line incidents to determine their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patchin...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth functioning of our clients" IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will involve monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activitie...