113 Itsm Processes Jobs - Page 3

Role Overview: As a Transformation Leader within the Global IT team at PepsiCo, you will be a key player in driving digital transformation and creating exceptional user experiences. Your role will involve developing a product vision and roadmap aligned with the company's goals, managing the features roadmap for IT, overseeing ServiceNow implementation, and ensuring seamless data flow and process automation through integrations with enterprise systems. Your focus will be on accelerating IT operations globally and championing ServiceNow Module features. Key Responsibilities: - Develop a clear product vision and roadmap aligned with company goals - Manage features roadmap for IT, ensure user-fr...

As an IT Asset Manager, you will be responsible for the daily and long-term operational and strategic management of hardware and software. You will plan, monitor, and record hardware assets and software licenses to ensure compliance with vendor contracts using various software tools. Your role will involve applying a continuous improvement approach to enhance technology spending strategies and tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle. It is crucial to ensure effective management of the CMDB and maintain accurate content. Your key responsibilities will include: - Providing KPI/Metric information and standardized reporting on a sche...

As a PMO Professional at YASH Technologies, you will be responsible for the following key tasks: - Possess excellent process knowledge related to Incident, Problem, Change, Configuration management. - Facilitate support meetings to drive discussions and achieve project goals in a timely manner. - Demonstrate a good understanding of risk management concepts and practices, track, assess, and mitigate project risks, issues, and dependencies. - Collaborate across service teams to ensure alignment and success of objectives. - Identify and implement process enhancements to improve project efficiency and effectiveness. - Provide mentorship and guidance to team members on ITSM processes. - Identify ...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Track record of delivering IT Service Management (ITIL) infrastructure projects within a technically complex and dynamic environment, specifically that required to support multiple business. . In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers IT infrastructure. . You'll be the mastermind beh...

As a ServiceNow Developer specializing in HR Service Delivery (HRSD) and Customer Service Management (CSM) modules, your primary responsibility will be to design, develop, configure, and implement ServiceNow solutions that meet business objectives and adhere to best practices. Key Responsibilities: - Designing and implementing ServiceNow applications in HRSD and CSM modules - Customizing applications to automate processes - Integrating ServiceNow with external systems through REST, SOAP, and MID Servers - Requirements gathering, technical analysis, and solution design - Troubleshooting technical issues and collaborating with stakeholders - Maintaining documentation related to architecture, c...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems to support clients effectively. Your role involves monitoring client infrastructure, investigating incidents, and ensuring high service quality standards. Key Responsibilities: - Provide managed services to ensure clients" IT infrastructure remains operational - Proactively identify, investigate, and resolve technical incidents and problems - Monitor client infrastructure and solutions to catch errors promptly...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your primary focus will be on proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. Your role will involve monitoring client infrastructure, executing maintenance activities, and ensuring high standards of service quality. Key Responsibilities: - Investigate and resolve first-line incidents, understanding their root causes - Monitor client infrastructure and solutions to catch errors before or as soon as they occur - Exec...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your primary tasks will involve proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. You will also play a key role in monitoring client infrastructure and solutions, identifying optimization opportunities, and contributing to project work and disaster recovery functions. Key Responsibilities: - Provide telephonic, ITSM ticket, or chat support to clients - Execute maintenance activities such as patching and configuration ...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems to support clients effectively. Your role will involve monitoring client infrastructure, investigating first-line incidents, and executing maintenance activities like patching and configuration changes. Additionally, you will identify optimization opportunities and support project work and disaster recovery functions, contributing to broader goals and ensuring high service quality standards are maintained. Key...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your day-to-day activities will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You will monitor client infrastructure and solutions, investigate first-line incidents, and follow approved procedures for request fulfillment. Your responsibilities will include providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, and ensuring smooth shift handover...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

Role Overview: You will be part of Vertiv's CoE application area, focusing on implementing bugfixes and enhancements to the Connected CE application on the Mendix platform. Your role involves developing new enhancements, troubleshooting and bugfixing, performing QA for new applications release, supporting the release process, updating product documentation, interacting with external vendors, and mentoring business developers. The context and activities of this role are international and global in scope, requiring engagement with diverse global functions and cultures. Key Responsibilities: - Develop new enhancements over the Mendix platform - Troubleshoot and fix open issues - Perform QA for ...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of clients" IT infrastructure and systems. Your primary focus will be on proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. Key Responsibilities: - Monitor client infrastructure and solutions to identify and resolve errors promptly - Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfillment - Provide telephonic, ITSM ticket, or chat support and execute maintenance activities like patching and configuration ...

You will be joining NTT DATA, a company dedicated to pushing boundaries and leading innovations to make a difference for clients and society. At NTT DATA, diversity and inclusion are embraced, providing a place for you to grow, belong, and thrive. In your role as a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for ensuring the operational efficiency of clients" IT infrastructure and systems by providing managed services. Your daily tasks will include proactively identifying, investigating, and resolving technical incidents and problems to deliver effective support to clients. Monitoring client infrastructure and solutions to catch errors promptly, investigati...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl's Security & Resiliency is one of our most critical practices, ensuring enterprises, regardless of their size and complexity, remain secure, available, reliable, and resilient. We take Cybersecurity seriously. We're not just invested we're committed. We're not just protecting data we're empowering. Kyndryl is committed to making the worl...

As an IT Infrastructure and Application Monitoring Services expert at Capgemini, you will play a crucial role in shaping your career while being supported by a collaborative global community. Your responsibilities will include integrating monitoring tools for event management and automation, demonstrating proficiency in ITIL Processes and Monitoring Concepts, and managing Budget, Project, and Vendor requirements. You will lead a team of 5-10 members and deliver monitoring solutions that meet customer requirements, offering consultation on the best possible solutions. With a minimum of 5 years of experience, you will be well-versed in Monitoring Tools such as Dynatrace SaaS, ScienceLogic, App...

NTT DATA is looking for an ITIL Account Service Advisor to join the team in Noida, Uttar Pradesh, India. The ideal candidate will play a crucial role in managing IT issues to support end users across the enterprise. This position involves both strategic design and hands-on implementation to ensure effective Incident Management. Responsibilities include creating guidelines for process usage, integrating incident management with other processes, preventing stagnation, and ensuring operational efficiency. Key responsibilities of this role include working closely with stakeholders to maintain global consistency, defining incident management strategy, identifying gaps for process improvements, co...

Key Responsibilities: Should have good knowledge and understanding on ITIL framework and ITSM processes e g Incident Management Problem Management Change Management Service Request Fulfillment Continuous Service Improvement etc Experience working in IT Service Management tools e g ServiceNow Remedy JIRA etc Hands on experience in change and deployment management in non production as well as production environments Internal and external could service support PCF Azure Oracle Cloud Space creation User access Service configuration Coordination of Orgs Environment troubleshooting SaaS Platform support HPS Salesforce Oracle etc Coordination of setup integration Environment troubleshooting Configu...

Exp 4-6years Notice period : Immediate – 15days Please find below JD for your reference . 4 to 6 years Hardware Asset Management and Software Lead and manage the complete hardware asset lifecycle, including procurement, deployment, maintenance, and disposal. Utilize ServiceNow HAM Pro for automating asset tracking, management workflows, and ensuring accurate inventory records. Collaborate with cross-departmental teams to uphold physical IT hardware accuracy and compliance. Develop and maintain asset management policies and procedures to ensure data integrity and alignment with ITSM processes. Perform regular asset audits, manage vendor relationships, and provide actionable insights through H...

As a member of the L2 Application Support team within the Capital Markets Foreign Exchange Division at LSEG, you will play a crucial role in handling production support activities for all applications in the CMFX bucket. Your responsibilities will involve collaborating with teams across different locations such as the UK, US, Sri Lanka, and Singapore to ensure the near 100% availability of applications. Working as part of the IT Capital Markets FX Support Team, you will be actively involved in addressing user support issues, conducting problem analysis, and implementing bug fixes through in-depth analysis of key applications. Your role will require you to act as the point of contact and esca...

The ideal candidate for this role should possess a solid understanding and knowledge of the ITIL framework and ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Continuous Service Improvement. It is essential to have experience using IT Service Management tools such as ServiceNow, Remedy, and JIRA. You should have hands-on experience in change and deployment management across both non-production and production environments. Your responsibilities will include providing internal and external cloud service support, space creation, user access management, service configuration, coordination of organizational environments, and t...

You are a skilled ServiceNow Developer with 3 to 4 years of experience and are sought after to join Perigeon Software's dynamic team. Your expertise in designing, developing, and implementing ServiceNow solutions is essential to optimize business processes. In this role, you will need to demonstrate strong technical skills, problem-solving abilities, and a proactive approach to delivering high-quality ServiceNow implementations. Your key responsibilities will include designing, developing, and configuring applications and modules on the ServiceNow platform to meet business requirements. Customizing ServiceNow workflows, business rules, client scripts, UI policies, UI actions, and ACLs to enh...

This role is in the regional network operations team where you would perform a key role as a Sr. Network Engineer, ensuring the stability and reliability of the Network. You will play a crucial part in incident resolutions and change implementations. You should have a minimum number of years of experience in network security operations, implementation, and managing large network security platforms. Additionally, experience in Network Implementation involving routers, switches, SD-WAN, Firewall, and LB is required. Familiarity with ITSM processes such as Incident, Change, and Problem management is essential. Hands-on experience in setting up high-availability, multi-layer datacenter networks ...