30 Itsm Processes Jobs - Page 2

Job description, Hiring for ServiceNow_ITSM processes with experience range 5 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS

Req ID: 314803 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Business Intelligence Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). We are currently seeking an Incident Manager to join our team. The Incident Manager role is to identify, synthesize, organize, and manage IT issues to support end users across the enterprise. This strategic (design) and hands on delivery (implementation) role manages all aspects of Incident Management, creates guidelines for process usage, and how it integrates with the other processes, and how to keep it from growing stale. An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization. In your role, you will . Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision . Define the Incident management strategy and focus on Gaps and Process improvements . Work effectively across the organization with stakeholders, service teams and subject matter experts to support IT issues . Compile, analyze, and report statistical data and trends relating to service level compliance and operational effectiveness . Develop and maintain thresholds/severity matrix, escalations matrix, incident playbooks and perform PIRs. . Act as an adviser to business and IT personnel on Incident management matters, including policy decisions on process improvements . Set direction and provide a framework through which Incident Management process improvement objectives can be delivered . Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs . Gather feedback from end users to understand how to improve efficiencies when it comes to Incident management . Provide relevant coaching, training, and support to champion Incident management culture within the organization. As our ideal candidate, . You have a University Degree in Engineering, Computer Science, or relevant technical degrees . You have 5 years of experience as an IT Incident Manager . You have 5 years of experience in ITIL implementation and Project coordination . You have ITIL Foundation Certification . You have 5+ years of experience of ITSM processes and ServiceNow, specially ServiceNow Incident Management module. . You have outstanding communication skills - Written and Verbal, in English . You have expertise on Microsoft Word, Excel and Powerpoint About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Job description, Hiring for ServiceNow_ITSM processes with experience range 5 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS

We are seeking a skilled and motivated Application Operations Engineer for an SRE role with Java, React JS and Spring boot skillset along with expertise in Data Bricks, particularly with Oracle integration, to join our dynamic SRE team. The ideal candidate should have 3 to 6 years of experience in supporting robust web applications using Java, React JS and Spring boot with a strong background in managing and optimizing data workflows leveraging Oracle databases. The incumbent will be responsible for supporting applications, troubleshooting issues, providing RCAs and suggestive fixes by managing continuous integration and deployment pipelines, automating processes, and ensuring systems reliability, maintainability and stability. Responsibilities: The incumbent will be working in CI/CD, handle Infrastructure issues, know how on supporting Operations and maintain user-facing features using React JS, Spring boot & Java Has ability to support reusable components and front-end libraries for future use Partner with development teams to improve services through rigorous testing and release procedures. Has willingness to learn new tools and technologies as per the project demand. Ensure the technical feasibility of UI/UX designs Optimize applications for maximum speed and scalability Collaborate with other team members and stakeholders Work closely with data engineers to ensure smooth data flow and integration. Create and maintain documentation for data processes and workflows. Troubleshoot and resolve issues related to data integrity and performance. Good to have working knowledge on Tomcat App server and Apache web server, Oracle, Postgres Command on Linux & Unix. Self-driven individual Requirements : Bachelors degree in computer science engineering, or a related field 3-6 years of professional experience Proficiency in Advanced Java, JavaScript, including DOM manipulation and the JavaScript object model Experience with popular React JS workflows (such as Redux, MobX, Flux) Familiarity with RESTful APIs Experience with cloud platforms such as AWS and Azure Knowledge of CI/CD pipelines and DevOps practices Experience with data engineering tools and technologies, particularly Data Bricks Proficiency in Oracle database technologies and SQL queries Excellent problem-solving skills and attention to detail Ability to work independently and as part of a team Good verbal and written communication skills Familiarity with ITSM processes like Incident, Problem and Change Management using ServiceNow (preferable) Ability to work in shift manner. Grade - 09 Location - Hyderabad Hybrid Mode - twice a week work from office Shift Time - 6:30 am to 1 pm OR 2 pm to 10 pm IST

Essential Qualifications : Any Graduate, preferably bachelors degree in Computer Science or information technology. Working Experience of 1-2 Years Proven work experience as IT Support Executive/Front Desk Support Preferred Key Skill /Qualifications : Troubleshooting of IT equipment, Operating Systems, Network issues etc. Microsoft 365 & Office 365 administration Analytical skills to measure SLAs Good documentation and presentation skill Team management Knowledge of ITSM processes Essential Experience : Work Experience as IT support Executive/ Front Desk Executive, Troubleshooting of Windows OS, Network Management, Mobile Device Management and O365 administration, Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals Knowledge of popular software applications and remote connection systems Troubleshoot and solve complex hardware and software issues Excellent interpersonal skills Good written and verbal communication skills Good Analytical skills, monitor and manage SLAs Good documentation skills Excel, Word, Power Point Providing User Training and Support Ability to travel and work after hours when necessary Good Email communication and Vendor communication Hindi & English Language: R/W/S must Key Roles/Responsibilities: Manage a team of Karuna Fellows Providing a high level of service to stakeholders and adhere to our strict SLAs for response and restoration times, Understanding of change and release management Microsoft 365, Office 365 administration Contacting end users and asking appropriate questions to know the nature of the problem Troubleshooting hardware and software issues with remote session Installing and maintaining hardware and computer peripherals Installing and upgrading operating systems and computer software Excellent analytical and problem-solving skills, troubleshooting of networking and connection issues. Advising on software or hardware upgrades. Providing training on computer operation and management. Planning of knowledge sharing sessions with the team Coordinating with System vendors for resolving any hardware issues Responsible for driving all technical and functional issues in IT Helpdesk towards closure To assist with the support of internal applications and IT Infrastructure Package install, upgrades in different environments. Deployment of patches in multiple environments and tracking the same. Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner Problem determination, workaround resolution, root cause analysis, major incident management Ensure that solution and application support documentation is maintained to the highest quality and accuracy Ability to work both independently and as part of a team Flexibility - responsibilities may require occasional evening and weekend work