113 Itsm Processes Jobs - Page 2

As a Process Manager at Hapag-Lloyd, your role involves defining and maintaining the Incident and Major Incident Management Process capability globally across the estate. You will be responsible for ensuring that the Problem Management process is managed effectively across the Production Services function and ensuring consistent application across the wider Hapag-Lloyd IT organization and external Suppliers. Your key responsibilities include: - Ensuring Policies, Processes, and Procedures are periodically reviewed and updated appropriately and continually. - Distributing communications about Incident Management & Problem Management Policies, Procedures, and actions appropriately. - Ensuring ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Deliver end-to-end support for mainframe environments including configuration, installation, operations, and disaster recovery. Coordinate with global teams for asset installation and lifecycle management (servers, storage, middleware, automation tools). Perform daily operations such ...

Now's our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Joi...

About This Role About the Role We are looking for an experienced Scrum Master/Agile Delivery Facilitator to help manage and optimize the day-to-day operations of our development teams. This role is critical to ensuring smooth delivery in an environment where priorities can shift rapidly. The ideal candidate will be comfortable applying agile principles (Scrum, Kanban, or hybrid approaches) in a pragmatic, non-rigid way , adapting processes to fit the reality of a global team, varying time zones, and unpredictable demand. This is a hands-on coordination role focused on tracking progress, clearing blockers, and enabling the team to deliver value efficiently, particularly within ServiceNow and ...

Job Title: Senior Support Manager Network L3 Location: Mumbai & Pune Duration : Fulltime Experience Required: 810 years Job Description: We are seeking a highly skilled Senior Support Manager Network L3 to lead and manage network support operations within our IT Infrastructure team. The role involves providing advanced technical support, managing critical incidents, and ensuring the stability and performance of enterprise network systems. The candidate will play a key role in driving service improvements, mentoring team members, and collaborating with stakeholders to deliver reliable technology solutions. Key Responsibilities: Lead and manage L3 network support operations. Provide expert-lev...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clien...

Job Description ServiceNow ITSM Developer Lead Client: LEVEL3 Job Type: Contract (12 months) Location: Bangalore Shift Timing: Night Shift (as required) Total Experience: 7+ years Relevant Experience: 5+ years of ServiceNow Development Role Overview We are looking for an experienced ServiceNow ITSM Developer Lead to drive technical leadership, solution design, and integrations across multiple ServiceNow instances. The ideal candidate will have proven expertise in ITSM, hands-on development skills, and the ability to lead and mentor a team of developers while ensuring quality, governance, and successful project delivery. Key Responsibilities Team Leadership Lead, mentor, and guide a team of S...

As a ServiceNow ITSM Developer Lead at LEVEL3, you will play a crucial role in driving technical leadership, solution design, and integrations across multiple ServiceNow instances. Your responsibilities will include: - **Team Leadership:** - Lead, mentor, and guide a team of ServiceNow developers. - Provide technical direction and ensure adherence to best practices. - **Solution Architecture & Design:** - Architect and design scalable solutions for the migration and enhancement of 20+ ServiceNow instances. - Ensure solutions meet business and technical requirements. - **Integration Management:** - Oversee development and management of integrations with enterprise systems (SAP, monitoring too...

As a WebLogic TechOps (Application Management) Senior Consultant at EY, you will have the opportunity to be part of the EY GDS Team and provide support to global clients across various regions. You will work closely with cross-functional teams to address issues, enhance designs, and meet business requirements through optimal solutions and innovations. **Key Responsibilities:** - Manage and administer Oracle WebLogic Server environments to ensure high availability, performance tuning, and security compliance. - Configure, deploy, and maintain applications on WebLogic Server, IIS, and Apache Tomcat. - Monitor server health, troubleshoot issues, and perform root cause analysis for WebLogic, IIS...

As a Networking Managed Services Engineer (L1) at NTT DATA, your role involves providing managed services to ensure the operational continuity of clients" IT infrastructure and systems. Your responsibilities include proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. You will monitor client infrastructure, investigate first-line incidents, and follow approved procedures for request fulfillment, whether through telephonic, ITSM ticket, or chat support. Additionally, you will execute maintenance activities like patching and configuration changes and ensure smooth shift handovers for continuous service. Your role also entails id...

As a ServiceNow Technical Lead at Myridius, you will play a crucial role in designing scalable solutions and leading a team in the implementation of Field Service Management (FSM) and Customer Service Management (CSM) modules. **Key Responsibilities:** - Lead the end-to-end implementation of ServiceNow FSM and CSM modules. - Translate business requirements into technical solutions following ServiceNow best practices. - Design, configure, and customize workflows, business rules, UI actions, and integrations. - Guide and mentor a team of developers, conducting code and design reviews. - Collaborate closely with cross-functional stakeholders to ensure platform alignment with business goals. - M...

As a Basware Senior TechOps (Application Management) Consultant at EY, you will have the opportunity to be a part of the EY GDS Team and provide support across various regions for global clients. Your role will involve collaborating with cross functional teams to address issues, implement enhancements, and optimize designs to meet business requirements. You will play a crucial role in ensuring the stability of global companies through best-in-class solutions, automation, and innovation. **Key Responsibilities:** - Provide day to day Application Management support for Basware AP Applications including service requests, incident management, enhancement requests, change management, and problem ...

As an experienced SAP Fiori Consultant with 5 to 7 years of relevant work experience, your role at EY will involve collaborating with clients to understand their business requirements and delivering tailored Fiori solutions that enhance user experience and drive efficiency. You will work closely with cross-functional teams to ensure seamless integration of Fiori applications with existing SAP systems. Key Responsibilities: - Collaborate with clients to gather and analyze business requirements for Fiori applications. - Design, develop, and implement SAP Fiori applications using SAPUI5 and other relevant technologies. - Activation and Configuration of Standard Fiori Applications. - Configurati...

Job Description We're hiring a ServiceNow Technical Lead with hands-on expertise in Field Service Management (FSM) and Customer Service Management (CSM) . If you're passionate about designing scalable ServiceNow solutions and enjoy leading teams, this is the role for you. Key Responsibilities- Lead end-to-end implementation of ServiceNow FSM and CSM modules. Translate business requirements into technical solutions using ServiceNow best practices. Design, configure, and customize workflows, business rules, UI actions, and integrations. Guide and mentor a team of developers; conduct code and design reviews. Work closely with cross-functional stakeholders to ensure platform alignment with busin...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Track record of delivering IT Service Management (ITIL) infrastructure projects within a technically complex and dynamic environment, specifically that required to support multiple business. In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers IT infrastructure. You'll be the mastermind behind ma...

8. ServiceNow ITSM Developer Responsibilities: Configure Incident, Problem, Change, Knowledge, Service Catalog. Develop SLAs, Notifications, and Reports for ITSM processes. Automate ITSM workflows using Flow Designer and scripting. Support production issues and continuous enhancements. Requirements: 6+ years ITSM development. Strong understanding of ITIL and ITSM processes. CSA + ITSM Implementation Specialist preferred. Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

As a Team Member in Incident, Problem, Change & Release Management, you will play a crucial role in ensuring the smooth operation of IT services. Your responsibilities will include: - Participating in shift-based operations to provide 24x7 support. - Owning the Incident Management process and enforcing adherence to protocols. - Responding to reported problems/incidents, initiating the incident process, and coordinating with application teams to identify root causes. - Assessing business impact and urgency with relevant teams to define Priority and Severity levels. - Logging and tracking incidents/resolutions for trend analysis. - Leading and coordinating problem triaging via MS Teams or Zoom...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure clients" IT infrastructure and systems remain operational. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. - Monitoring client infrastructure and solutions to catch errors before or as soon as they occur. - Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. - Providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes. - En...

As a ServiceNow Senior Consultant at NTT DATA, you will play a crucial role in supporting the implementation and integration of various ServiceNow modules to meet client needs. Your expertise in configuring and customizing ServiceNow solutions will be instrumental in ensuring the successful delivery of projects. Key Responsibilities: - Assist in the design and implementation of ServiceNow modules such as ITSM, ITOM, Integrations, and CMDB. - Experience in working on ServiceNow Platform Upgrades and Cloning. - Work closely with clients and stakeholders to understand their requirements and provide technical guidance. - Develop and configure ServiceNow components, including workflows, scripts, ...

Role Overview: As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure our clients" IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems to support our clients effectively. Your responsibilities will include monitoring client infrastructure, investigating first-line incidents, executing maintenance activities, and ensuring smooth shift handovers for continuous service. Key Responsibilities: - Monitor client infrastructure and solutions to catch errors proactively - Investigate first-line incidents, understand root causes, and follow approve...

As a Networking Managed Services Engineer (L1) at NTT DATA, your role involves providing managed services to ensure clients" IT infrastructure and systems remain operational. Your primary responsibilities include: - Proactively identifying, investigating, and resolving technical incidents and problems - Monitoring client infrastructure and solutions to catch errors promptly - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment - Providing telephonic, ITSM ticket, or chat support and executing maintenance activities like patching and configuration changes - Identifying optimization opportunities for incident resolution, reque...

As a Basware Senior TechOps (Application Management) Consultant at EY, you will have the opportunity to be part of a leading firm and work with a high-quality team to support global clients. Your role will involve providing day-to-day Application Management support for Basware AP Applications, including service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or 3 Application Management Specialist. You will collaborate with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements. **Key Responsibilities:** - Lead and mentor the cross-functional team, fostering a culture of co...

As a Networking Managed Services Engineer (L1) at NTT DATA, your primary focus will be providing managed services to ensure our clients" IT infrastructure and systems remain operational. Your responsibilities will include: - Proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. - Monitoring client infrastructure and solutions to catch errors before or as soon as they occur. - Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. - Providing telephonic, ITSM ticket, or chat support. - Executing maintenance activities like patching and configuration changes...

As a Networking Managed Services Engineer (L1) at NTT DATA, your role is crucial in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities include: - Proactively identifying, investigating, and resolving technical incidents and problems to support clients effectively. - Monitoring client infrastructure and solutions to catch errors before or as soon as they occur. - Investigating first-line incidents, understanding root causes, and following approved procedures for request fulfilment. - Providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, and ...

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due ...