54 Itsm Processes Jobs - Page 2

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Vi...

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you&aposll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our c...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth operation of our clients" IT infrastructure and systems. Your primary responsibilities will revolve around actively identifying, investigating, and resolving technical incidents and issues to support our clients effectively. Your typical day will involve monitoring client infrastructure and solutions to detect errors proactively, investigating first-line incidents to understand their root causes, and following established procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance tasks su...

As an Analyst at Sirion in Gurgaon, you will play a crucial role in providing Level 1 support for the Sirion product to customers worldwide. Your responsibilities will include monitoring the ticket queue, handling service requests, providing technical assistance, and ensuring adherence to service level agreements. You will be operating in a 24x7x365 environment, supporting users via chat/online bot, and collaborating with teams across different regions. Your day-to-day tasks will involve monitoring ticket queues, supporting L1 requests, categorizing tickets for routing, representing Sirion in tracking serviceability and product quality issues, and working on a rotational basis. Additionally,...

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual ...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. **SAP ABAP Manager TechOps (Application Management) Consultant** **The Opportunity** We are looking for an SAP ABAP Senior Consultant to join the EY GDS TechOps Team. As part of our EY GDS TechOps team, you will be responsible for the development, maintenance, and optimization of our SAP ABAP Applications in alignment with our business object...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an SAP Smartstream Senior Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Smartstream across various regions for our global clients. You will collaborate closely with cross-functional teams to address issues, implement enhancements, an...

You are a skilled and analytical BI & Reporting Analyst who will be responsible for supporting the Customer Support team by providing advanced reporting, visualization, and data insights. Your role is crucial in transforming ITIL-aligned support data into actionable dashboards and reports to enhance performance, SLA adherence, and continuous improvement. You will design, build, and maintain interactive dashboards using Power BI to visualize KPIs related to Incident, Problem, Change, and Request Management processes. Collaboration with ITSM and Customer Support teams is essential to identify reporting needs that align with ITIL practices and service objectives. Your expertise will be utilized...

The Associate Director IES CIS Governance Service Delivery will be responsible for ensuring delivery excellence and governance for enterprise-wide strategic programs delivered by the Cloud and IT infrastructure organization. Efficiently managing stakeholder engagements and program communications will be key in this role. Additionally, the role involves developing and implementing comprehensive organizational operational policies based on long-term strategic priorities. The ideal candidate should have a minimum of 15 years of total work experience in the IT industry, with at least 10 years of experience in operational policy development, governance, stakeholder management, and program governa...

As an L3 Network Engineer at Continental India Private Limited in Bengaluru, you will be responsible for managing and maintaining the network infrastructure for VPN and Business Partner Access. Your role will involve overseeing VPN gateways, firewalls, load balancers, Site-to-Site tunnels, maintenance of request portal, monitoring, backup, and restore processes. Additionally, you will be tasked with hardware patching, configuring network infrastructure, handling 3rd level IT tickets, and coordinating with external partners. You will work in a dynamic and collaborative environment that is transitioning towards DevOps and agile working practices. Your responsibilities will include driving esca...

As a member of the Global IT team at PepsiCo, you will be an integral part of redefining what it means to be a consumer products company with a digital-first mindset. Our team is at the forefront of unlocking digital capabilities, enhancing cybersecurity safeguards, delivering data-driven insights, and creating unmatched consumer and user experiences. Guided by the PepsiCo Way, our culture is centered around values that define our mission to win with purpose in the marketplace and act with integrity in everything we do. By advancing a sustainable, socially impactful agenda, we aim to create smiles with every sip and every bite while promoting our goal of Winning with Purpose. As a Transforma...

The Senior Cloud Network Administrator is responsible for managing and operating the organization's Azure and AWS cloud-based network infrastructure. You will be tasked with building and managing Azure ExpressRoute, AWS Direct Connect, virtual networks, DMZs, cloud firewalls, and proxies to ensure the stability, integrity, and efficient operation of the cloud-based information systems supporting core organizational functions. Your role will involve handling day-to-day incidents, changes, and problem records, utilizing your experience with IT Service Management (ITSM) processes and tools like ServiceNow or equivalent. Your responsibilities will include: - Building, managing, and maintaining t...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to deliver seamless support to our clients. Your daily tasks will involve monitoring client infrastructure and solutions to detect errors promptly, investigating first-line incidents to understand their root causes, and following approved procedures for request fulfilment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities ...

Job description, Hiring for ServiceNow_ITSM processes with experience range 3 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS

As a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing managed services to ensure the operational efficiency of our clients" IT infrastructure and systems. Your primary tasks will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your role will involve monitoring client infrastructure and solutions to detect errors in a timely manner, investigating first-line incidents to determine their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patchin...

As a Networking Managed Services Engineer (L1) at NTT DATA, you will play a crucial role in providing managed services to ensure the smooth functioning of our clients" IT infrastructure and systems. Your primary responsibilities will include proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. Your day-to-day tasks will involve monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment. Whether you are providing telephonic, ITSM ticket, or chat support, executing maintenance activitie...

As the Manager/Senior Manager for the Global Support team at Sirion, you will play a crucial role in leading the Service Desk function. You will be responsible for managing a team that serves as the initial point of contact for all business users, internal and external, ensuring timely resolution of L1 queries and efficient routing of tickets to the relevant departments. Your focus will be on executing the service desk strategy to enhance customer service and build a global service desk that operates 24x7x365 to support Sirion products for customers worldwide. Your responsibilities will include running the global service desk, identifying and routing requests/incidents, monitoring ticket que...

As a Senior Network Engineer in the regional network operations team, you will play a crucial role in ensuring the stability and reliability of the network. Your primary responsibilities will include resolving incidents and implementing changes effectively. To excel in this role, you should have a minimum number of years of experience in network security operations, implementation, and managing large network security platforms. Additionally, a solid background in network implementation involving routers, switches, SD-WAN, Firewalls, and Load Balancers is essential. Proficiency in IT Service Management (ITSM) processes, including incident, change, and problem management, is required. You shou...

As a ServiceNow Developer specializing in HR Service Delivery (HRSD) and Customer Service Management (CSM) modules, your primary responsibility will be to design, develop, configure, and implement ServiceNow solutions that meet business objectives and adhere to best practices. Your key responsibilities will include designing and implementing ServiceNow applications in HRSD and CSM modules, customizing applications to automate processes, and integrating ServiceNow with external systems through REST, SOAP, and MID Servers. You will also be involved in requirements gathering, technical analysis, solution design, troubleshooting technical issues, and collaborating with stakeholders to deliver hi...

You will be joining Sirion, the world's leading AI-native CLM platform, which is at the forefront of applying generative AI to transform the way enterprises store, create, and manage contracts. With a focus on extraction, conversational search, and AI-enhanced negotiation capabilities, Sirion has revolutionized contracting across enterprise teams, including legal, procurement, sales, and finance. Trusted by the world's most valuable brands, Sirion manages over 7 million contracts worth nearly $800 billion and relationships with more than 1 million suppliers and customers in over 100 languages. Analysts like Gartner, IDC, and Spend Matters consistently recognize Sirion as a leader in CLM due ...

As a Sr. Network Engineer in the regional network operations team, you will play a pivotal role in ensuring the stability and reliability of the network. Your primary responsibilities will involve incident resolutions and change implementations. You should have a minimum number of years of experience in network security operations, implementation, and managing large network security platforms. Additionally, experience in network implementation including routers, switches, SD-WAN, Firewall, and LB is essential. Familiarity with ITSM processes such as incident, change, and problem management is required. You should possess hands-on experience in setting up high-availability, multi-layer datace...

Important: Overall IT Experience - 10 Years AND Relevant in Dynamics CRM 5+ Years Work Mode: It's not a remote position. Candidate must be willing to work in Hybrid mode from Customer office Locations: Any 1 location Mumbai, Pune, Chennai, Bangalore, OR Ahmedabad. Technical Skills D365 Platform Knowledge: (Mandatory) Thorough understanding of Dynamics 365 modules (Sales Module) Familiarity with D365 customization and configuration capabilities. System Administration: (Mandatory) User management, security roles, and permissions. Data management, including data import/export and data integrity practices. Technical Skills: (Good to have) SDLC Cycle System admin experience e.g. you should be awa...

The ServiceNow Senior Developer will be a highly experienced results-driven person who is focused on delivering excellent customer focused solutions to join our team of developers.This person will provide leadership and oversight to ensure alignment to business strategy and the ServiceNow roadmap and is actively involved in the overarching governance of the platform. In this role, the successful candidate will oversee the maintenance of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities. The candidate should have overall ServiceNow Skills including experience with Hardware/Software Asset Management, ITSM and Integrations. Responsibilities...

Req ID: 327225 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Account Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). In your role, you will . Work closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision . Define the Incident management strategy and focus on Gaps and Process improvements . Work effectively across the organization with stakeholders, service teams and subject matter experts ...

Job description, Hiring for ServiceNow_ITSM processes with experience range 5 years & above Mandatory Skills: ServiceNow, ITSM Processes Education: BE/B.Tech/MCA/M.Tech/MSc./MS