3 Itsm Principles Jobs

As a Service Delivery Manager (SDM) at Hectae Analytics and Software Solutions, your main responsibility will be to set up and lead the complete service delivery system from scratch. You will play a crucial role in designing, implementing, and managing the end-to-end service delivery framework. Your efforts will focus on establishing and standardizing processes, SLAs, and best practices to ensure smooth service operations. Additionally, you will monitor and drive service quality, ensuring customer satisfaction and compliance while acting as the primary point of contact for clients on service delivery matters. Collaboration with internal teams will be essential to ensure seamless service execution, and proactive identification of risks, issues, and gaps in delivery will be key to implementing corrective measures. Generating regular reports on delivery performance and efficiency will also be part of your responsibilities, along with mentoring and guiding junior team members in delivery practices and standards. Key Responsibilities: - Design, implement, and manage the end-to-end service delivery framework. - Establish and standardize processes, SLAs, and best practices for smooth service operations. - Monitor and drive service quality, ensuring customer satisfaction and compliance. - Act as the primary point of contact for clients on service delivery matters. - Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution. - Proactively identify risks, issues, and gaps in delivery, and implement corrective measures. - Generate regular reports on delivery performance, efficiency, and improvement areas. - Mentor and guide junior team members in delivery practices and standards. Required Skills & Qualifications: - 5+ years of experience in service delivery, implementation, or related roles. - Strong understanding of IT service management (ITSM) principles and delivery frameworks. - Hands-on experience in setting up systems and processes from scratch. - Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable. - Excellent stakeholder management and client-facing skills. - Strong problem-solving, analytical, and organizational abilities. - Effective communication skills with the ability to articulate technical concepts clearly. - Certification in ITIL or related frameworks (preferred but not mandatory). Join Hectae Analytics and Software Solutions to build and own the service delivery function from the ground up, lead impactful delivery programs, collaborate with a technically advanced team, and enjoy competitive compensation and growth opportunities in a fast-scaling environment.,

As a Scrum Master (SM) based in Hyderabad, your role will involve supporting the product owner, technology lead, and the team in implementing scrum methodology, agile principles, and best practices. You will be responsible for ensuring that the team adheres to agile values, empowering them to become high-performing teams focused on productivity, business value, and quality deliverables. Your ability to coordinate people and projects, while keeping a sharp focus on deliverables, will be crucial. If you are a strong communicator, a capable leader, and have a deep commitment to Agile frameworks, we are interested in meeting you. Your key responsibilities will include supporting the Product Owner in product planning and product backlog management, assisting the Delivery and Technical Leads in executing product plans, and aiding the Tech Owner in managing product-related changes and enhancements. You will also be responsible for managing service operations to ensure the timely delivery of quality products, capacity planning, and quarterly deliverables in collaboration with the Product Owner and Tech Owner. Additionally, you will be coordinating product-related meetings and stand-ups, managing product-related tools, SharePoint, and stakeholder communications. As a Scrum Master, you will play a crucial role in removing impediments that hinder the team's progress, fostering a culture of continuous improvement, facilitating communication and collaboration between teams, and creating a productive environment where team members take ownership of the product and find satisfaction in their work. To qualify for this role, you should possess a Master's or Bachelor's degree in computer science, business, or a similar field, along with 8-10 years of experience in the fields of Data, Digital, and Tech, including 3-5 years of experience as a Scrum Master. A good understanding of the ITIL framework, ITSM principles, Agile practices, project management, and software development practices is essential. Experience working with cloud-based Data & Analytics platforms such as AWS, Snowflake, Azure, or GCP is preferred. Additionally, excellent communication and facilitation skills, the ability to collaborate with cross-functional teams, and certification as a Scrum Master or equivalent are required. A PMP certification would be considered a plus.,

Duration: 6 Months Work Type: Onsite Position Description: The Partner Governance Analyst/Specialist ensures effective governance and performance of our strategic vendor partnerships. This role monitors vendor performance against SLAs, identifies improvements, drives remediation, and maintains strong vendor relationships. Key responsibilities include reporting automation and dashboard development to provide clear visibility into partner performance. Skills Required: Monitor vendor performance against SLAs and KPIs. Analyze performance data to identify trends and issues. Facilitate vendor performance review meetings. Automate reporting and dashboards for vendor performance in Service now/ JIRA Participate in incident and problem management processes with vendors. Maintain strong relationships with vendor contacts. Contribute to ITSM process improvement related to vendor management. Ensure vendor compliance with policies and regulations. ITSM (Incident, Problem, Change Management) Jira Microsoft Office Suite (Excel, PowerPoint) Skills Preferred: ServiceNow SharePoint Power Apps Power BI Experience Required: 5 + years of experience in vendor management, IT service management, or a related role. Proven experience working in a multi-vendor landscape. Strong understanding of ITSM principles and practices (ITIL preferred). Experience with reporting and dashboarding tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Education Required: BSC/ BE IT/ relevant fields