Manager, IT Service Desk Citrin Cooperman India LLP

8.0 - 10.0 years

0 Lacs

hyderabad, telangana, india

Remote

Position Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm's 24x7 global Service Desk. This role oversees all Service Desk Supervisors and frontline staff across multiple pods, ensuring high-quality, scalable, and user-centric support. The Manager plays a key role in transforming the Service Desk into a proactive, outcome-driven support function that enables business productivity, minimizes disruption, and fosters trust through every interaction. Reporting to the Director of End User Services & Solutions, this leader partners closely with peer Managers of Endpoint Support, Endpoint Engineering, and Service Excellence to deliver a...

Posted 2 weeks ago

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Information Technology Manager (Night Shift) Citrin Cooperman India LLP

3.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

As the IT Service Desk Manager at our company, you will be responsible for owning and leading the operational aspects of our 24x7 global Service Desk. Your role involves overseeing Service Desk Supervisors and frontline staff to ensure high-quality, scalable, and user-centric support. Your key focus will be on transforming the Service Desk into a proactive and outcome-driven function that enhances business productivity and fosters trust through every interaction. **Core Responsibilities:** - Provide strategic and operational leadership for the global 24x7 Service Desk function - Manage and develop Supervisors and frontline agents to ensure consistent service delivery and team engagement - De...

Posted 1 month ago

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Service Delivery Manager Hectae Analytics and Software Solutions

5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Service Delivery Manager (SDM) at Hectae Analytics and Software Solutions, your main responsibility will be to set up and lead the complete service delivery system from scratch. You will play a crucial role in designing, implementing, and managing the end-to-end service delivery framework. Your efforts will focus on establishing and standardizing processes, SLAs, and best practices to ensure smooth service operations. Additionally, you will monitor and drive service quality, ensuring customer satisfaction and compliance while acting as the primary point of contact for clients on service delivery matters. Collaboration with internal teams will be essential to ensure seamless service exec...

Posted 1 month ago

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Scrum Master Cognizant

3.0 - 10.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Scrum Master (SM) based in Hyderabad, your role will involve supporting the product owner, technology lead, and the team in implementing scrum methodology, agile principles, and best practices. You will be responsible for ensuring that the team adheres to agile values, empowering them to become high-performing teams focused on productivity, business value, and quality deliverables. Your ability to coordinate people and projects, while keeping a sharp focus on deliverables, will be crucial. If you are a strong communicator, a capable leader, and have a deep commitment to Agile frameworks, we are interested in meeting you. Your key responsibilities will include supporting the Product Owne...

Posted 2 months ago

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Operations Management Practitioner TekWissen

5.0 - 8.0 years

8 - 12 Lacs

Chennai

Work from Office

Duration: 6 Months Work Type: Onsite Position Description: The Partner Governance Analyst/Specialist ensures effective governance and performance of our strategic vendor partnerships. This role monitors vendor performance against SLAs, identifies improvements, drives remediation, and maintains strong vendor relationships. Key responsibilities include reporting automation and dashboard development to provide clear visibility into partner performance. Skills Required: Monitor vendor performance against SLAs and KPIs. Analyze performance data to identify trends and issues. Facilitate vendor performance review meetings. Automate reporting and dashboards for vendor performance in Service now/ JIR...

Posted 5 months ago

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