14 Itsm Practices Jobs

As a ServiceNow Specialist at Siemens Energy, you will be responsible for designing and leading the implementation or enhancement of ITSM practices using ServiceNow. Your role will involve collaborating with IT Leadership, multi-functional teams, and project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives. Key Responsibilities: - Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints. - Understand requirements from multiple customers and advise on the design and strategy of the ServiceNow Portal by providing technical inputs. - Minimize platform customization and utilize Out of the box featur...

As a Senior BI Consultant at EY, your role will involve supporting and enhancing Business Intelligence and Data Analytics platforms, with a key focus on Power BI and Databricks. You will work on global engagements to help clients transform complex data into actionable insights. Your responsibilities will include providing BI support, developing dashboards, conducting root cause analysis, gathering requirements, and ensuring data integration and modeling. **Key Responsibilities:** - **BI Support & Monitoring:** Provide daily support for Power BI dashboards and Databricks pipelines, resolving incidents, fulfilling service requests, and implementing enhancements. - **Dashboard Development:** De...

As an experienced Jira Administrator at our company, your role will involve managing and optimizing our Atlassian Jira environment, including company-managed projects, team-managed projects, and ITSM (service-managed) projects. You will be responsible for configuring workflows, statuses, screens, custom fields, and user management to ensure Jira supports our business processes effectively and securely. Key Responsibilities: - Administer and manage Jira Software (company-managed and team-managed projects) and Jira Service Management (ITSM). - Design, implement, and maintain workflows, issue types, screens, statuses, fields, and permission schemes. - Manage user access, roles, groups, and secu...

**Job Description** As the Manager Operations of Core Infrastructure Services, you will be responsible for overseeing 24*7 operations of Core Infrastructure Services across on-premises data centers and multi-cloud environments. Your role will involve managing the daily operations of infrastructure platforms that support Core Infrastructure Services. **Key Responsibilities:** - Oversee day-to-day operations of lifecycle management of hybrid compute platforms across AWS and on-prem environments - Participate in daily business stability and Enterprise change approval Board calls, leading Incident/Change and Problem related details to leadership - Manage all ITSM related metrics and collaborate ...

As the Director of Cloud & Core Infrastructure Services at Ameriprise India LLP, you will play a crucial role in driving the evolution of hybrid infrastructure across on-premises data centers and multi-cloud environments. Your responsibilities will span across Cloud & Compute Services, Storage & Data Protection, and Platform Engineering & Virtualization, ensuring the delivery of resilient, scalable, and secure infrastructure platforms that support the company's digital transformation and operational excellence. **Key Responsibilities:** - Lead the design, deployment, and lifecycle management of hybrid compute platforms across AWS, Azure, and on-prem environments. - Ensure infrastructure solu...

As an experienced candidate with 2 to 4 years of experience in network monitoring, NOC, and service desk roles, preferably in a shared service or managed support model, you will be responsible for the following key responsibilities: - Good understanding of ITIL processes including Incident, Request, Change, and Problem Management. - Strong understanding of support processes, escalation matrix, and adherence to SLAs. - Perform first-level triage and troubleshooting for network incidents, alerts, and connectivity issues (LAN/WAN/VPN/Wireless). - Monitor and track alerts from NMS tools such as PRTG, SolarWinds, ManageEngine, or Zabbix. - Create and update tickets in ITSM tools like Freshservice...

As a Major Incident Manager at ResMed, you will play a crucial role in ensuring the stability, reliability, and resilience of the technology ecosystem. Your responsibilities will include: - Incident Leadership: - Lead end-to-end response for high-severity incidents, setting direction, bringing calm, and driving resolution. - Quickly initiate channels (chat, bridge calls) and assemble the right people to act fast. - Maintain tight, clear communications across tickets, chats, Status Page, and live calls. - Track timelines, risks, decisions, and ensure clean documentation. - Apply critical thinking and guide engineers through structured problem-solving. - Challenge assumptions and encourage alt...

Job Description: As a ServiceNow Architect at Siemens Energy, you will be responsible for designing and leading the implementation/enhancement of ITSM practices using ServiceNow. Your role will involve collaborating with IT Leadership, multi-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives. Key Responsibilities: - Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints. - Understand requirements from multiple customers and advise on the design and strategy of ServiceNow Portal by providing technical inputs. - Minimize platform customization and utilize Out...

About The Role We are looking for a motivated Apprentice Jira Administrator to join our IT team. This is an excellent opportunity for someone with foundational knowledge of Jira, Confluence, and Agile practices who is eager to build a career in Atlassian administration. You will work closely with senior administrators and business teams to support Jira and Confluence operations, ensuring smooth delivery of projects and ITSM processes. What You Need Good communication skills (verbal & written) Understanding of user access management processes Knowledge or exposure to Agile methodologies Familiarity with Jira and Confluence (academic, project, or professional exposure) Basic understanding of I...

As an Operations Manager at Ameriprise India LLP, your primary responsibility will be to oversee the day-to-day operations of the data center, ensuring optimal performance and uptime. You will collaborate with a diverse team of data center staff, including technicians, engineers, and facilities personnel. Your role will involve implementing and maintaining operational policies and procedures to guarantee reliability and efficiency. Infrastructure management is a crucial aspect of your role, where you will be required to ensure the proper functioning of all data center systems, such as servers, networking equipment, cooling systems, power supply units (PDUs), and other critical infrastructure...

As a Jira Administrator, you will be responsible for the configuration and management of Jira Software and Jira Service Management in an enterprise environment. Your primary focus will be on tasks such as managing workflows, permissions, schemes, and custom fields to ensure the effective use of Jira within the organization. To excel in this role, you should have at least 3 years of hands-on experience as a Jira Administrator and a strong understanding of Agile methodologies such as Scrum and Kanban. Additionally, proficiency in scripting and automation tools within Jira, like Groovy scripting and Jira Automation, will be beneficial. Your technical skills will be put to the test as you work o...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity As a Senior BI Consultant, you will be responsible for supporting and enhancing Business Intelligence and Data Analytics platforms with a primary focus on Power BI and Databricks. You will work across global engagements, helping clients translate complex data into actionable insights. This role involves day-to-day application ...

Strong Exp with ERP implementation Exp in Microsoft Dynamics 365 projects Strong in Finance & Supply Chain Management & Project Operations Cloud Operations & Cost Optimization Tool migrations Stakeholder Management CRM Deployment Required Candidate profile 12–18 yrs of overall IT Exp with at least 5+ yrs in Project Management roles Expertise working with cloud technologies (preferably Microsoft Azure) Strong in FSCM & PO ITSM practices

Independently drive multiple IT projects including ERP (Microsoft D365) & CRM Stakeholder Engagement ERP/CRM Deployment Cloud Operations & Cost Optimization Tool Decommissioning & Process Transformation Operational Excellence Required Candidate profile 12–18 yrs of overall IT Exp with at least 5+ yrs in Project Management roles Expertise working with cloud technologies (preferably Microsoft Azure PMP certification highly preferred