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IT Service Management (ITSM) Analyst Service Desk Plus Enterprise Interscripts Software

5.0 - 10.0 years

10 - 20 Lacs

hyderabad, kondapur

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IT Service Management (ITSM) Analyst Service Desk Plus Enterprise Department: Information Technology Reports To: IT Operations Manager or Director of IT Infrastructure and Operations Position Summary The ITSM Analyst is responsible for the configuration, maintenance, analysis, and continuous improvement of processes and workflows within Service Desk Plus Enterprise. This role ensures that IT service management processes are efficient, standardized, and aligned with ITIL best practices and organizational standards. Key Responsibilities Configure and maintain Service Desk Plus Enterprise modules including Incident, Request, Change, Problem, and Asset Management. Design, analyze, and optimize s...

Posted 2 hours ago

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