62 Itsm Platforms Jobs - Page 2

As an ITSM Solution Analyst at Hectae Analytics, you will play a crucial role in bridging business needs with technology. Your responsibilities will include: - Working closely with business owners to gather, analyze, and document requirements related to IT Service Management processes like Incident, Problem, Change, Service Request, and Asset Management. - Conducting discovery sessions, requirement workshops, and gap analyses to ensure alignment between business needs and ITSM product capabilities. - Preparing functional and technical requirement documents and maintaining traceability throughout the project lifecycle. - Translating business challenges into practical and scalable ITSM solutio...

Role Overview: As a member of the Change Management team at LSEG Technology, you will be responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, your role will play a critical part in ensuring stability, minimizing risk, and enabling continuous service improvement. Your proactive approach, attention to detail, and solid foundation in IT service management will be key to your success in this role. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluat...

As an Enterprise Architect at our company, your primary responsibility will be to define and maintain the architecture strategy for enterprise tools such as Jira, Confluence, SonarQube, JFrog Artifactory, Teamscale, ServiceNow, and AWS infrastructure. This role requires you to ensure alignment with business objectives, scalability, security, and integration across platforms. Your guidance will be crucial in establishing tool governance and implementing best practices. Key Responsibilities: - Define enterprise architecture standards for tool ecosystems. - Design integration strategies for Jira, ServiceNow, SonarQube, JFrog, Teamscale, and cloud platforms. - Ensure security, compliance, and go...

As a highly experienced Senior Solution Monitoring Tool Architect specializing in Monitoring Tools and AI-driven Observability, your role is pivotal in designing, implementing, and evolving enterprise-grade monitoring architectures that leverage AI/ML for predictive insights, automated incident response, and real-time analytics across hybrid and cloud-native environments. Key Responsibilities: - Design and implement scalable, resilient monitoring architectures using platforms like Prometheus, Grafana, ELK, Datadog, or Dynatrace. - Architect AI-enhanced observability solutions using ML models for anomaly detection, root cause analysis, and predictive maintenance. - Define and implement SLOs/S...

Role Overview: Gruve is looking for an experienced Kubernetes Data Center Administrator to manage and maintain multiple infrastructure systems running Kubernetes across their data centers. As a Kubernetes expert, you will be responsible for designing, deploying, and troubleshooting Kubernetes clusters and services. Collaboration with IT teams and ensuring operational excellence will be key aspects of this role. If you have a deep technical understanding of Kubernetes, virtualization, and data center operations, along with experience in ITSM platforms and compliance management, we encourage you to apply for this dynamic position. Key Responsibilities: - Design, deploy, and maintain multiple K...

As a Problem Manager, your role involves managing the lifecycle of all problems within the IT environment to ensure timely identification, root cause analysis, and resolution to prevent the recurrence of incidents. Your contribution is crucial in maintaining service stability and driving continuous improvement across BDTS operations. **Key Responsibilities:** - Own and manage the end-to-end problem management process, ensuring compliance with service level agreements and regulatory standards. - Lead root cause analysis efforts using tools like HP ESM, leveraging historical data for faster diagnosis and resolution. - Collaborate with Incident Managers, Change Managers, and Application/Infra S...

As a Security Solution Administrator, your role will involve managing and administering security solutions like Netskope and Zscaler platforms. You will be responsible for configuring policies, monitoring, and troubleshooting these solutions. Your key responsibilities will include: - Handling day-to-day operational issues related to Secure Web Gateway (SWG) services. - Maintaining and optimizing web filtering, Data Loss Prevention (DLP), and Cloud Access Security Broker (CASB) policies. - Ensuring the proper functioning of endpoint agents and performing upgrade and maintenance activities. - Analyzing and resolving access issues to ensure compliance with organizational security policies. - Ma...

About The Role We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving operational excellence, and maintaining strong customer relationships. Requirements Minimum 15 to 18 years of experience in IT support, with a strong background in End User Computing and Service Desk operations. Proven experience managing SIAM functions in a global delivery model. ITIL Certification is mandatory. Relevant PMP Certification is a plus. Experience...

Job Summary The Problem Manager is responsible for managing the lifecycle of all problems within the IT environment, ensuring timely identification, root cause analysis, and resolution to prevent recurrence of incidents. This role plays a critical part in maintaining service stability and driving continuous improvement across BDTS operations. Key Responsibilities Own and manage the end-to-end problem management process, from detection through RCA to closure, ensuring compliance with service level agreements and regulatory standards. Lead RCA efforts using tools like HP ESM, ensuring historical data is leveraged for faster diagnosis and resolution. Collaborate with Incident Managers, Change M...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by?a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations?unlock the value of technology and build a more sustainable, more inclusive world. Your role Develop and implement knowledge management policies, processes, and standards aligned with ITIL best practices. Collaborate with subject matter experts to capture and document knowledge. Review, validate, and update knowledge base content regularly to ensure accuracy and relevance. Ma...

As an experienced and forward-thinking Enterprise Architect with a strong background in enterprise architecture, digital transformation, and integrations, your role will involve leading the technology vision of the organization. Your preference for candidates with prior experience in manufacturing industries is crucial for aligning IT strategies with business goals across the value chain. It is expected that you have a robust technical foundation, familiarity with modern platforms, and the ability to drive innovation and scalability. Key Responsibilities: - Develop and maintain an enterprise architecture strategy aligned with the organization's business objectives. - Create technology roadma...

A Day in Your Life at MKS: The Major Incident Management Manager is responsible for overseeing and driving the resolution of high-impact incidents across IT infrastructure and applications. This role ensures adherence to ITSM processes, minimizes business disruption, and leads post-incident reviews for continuous improvement. You Will Make an Impact By: Incident Leadership Own and manage major incidents from detection to resolution. Initiate and lead technical bridge calls with cross-functional teams. Ensure timely engagement of SMEs and escalation to senior leadership. ITSM Process Management Ensure compliance with Incident, Problem, and Change Management processes. Drive root cause analysi...

Job Purpose The Development Program Manager will lead the design, development, and implementation of an integrated cloud framework and Managed service automation platform that spans the full quote-to-cash lifecycle. This role bridges business, engineering, and operations to ensure seamless integration of provisioning, billing, monitoring, and lifecycle management tools across the cloud and Managed Service ecosystem. Role Description Key Responsibilities Program Leadership & Delivery oDrive the end-to-end delivery of the Cloud Framework and Tools Integration program, ensuring alignment with business goals, timelines, and budget. oManage the full quote-to-cash automation cycle, integrating sal...

We are seeking a dynamic and accomplished Senior Project Manager - Cloud Infrastructure to join our Enterprise IT & Security team. This pivotal role focuses on the intersection of strategy, execution, and technology delivery for enterprise-scale initiatives. Duties and Responsibilities Lead the delivery of complex, cross-functional enterprise IT projects from initiation to closure, ensuring business alignment , on-time execution , and quality outcomes . Define clear project goals, scope, and KPIs in partnership with business and technical stakeholders. Develop and maintain detailed project plans, resource allocations, risk registers, and milestone schedules . Coordinate cross-functional inte...

Manager - Operations Support About the Role We are seeking a proactive and technically skilled IT Service Desk Supervisor (Level 1.5 Support) to lead and manage a team of Level 1.5 support engineers. This role is responsible for ensuring the efficient resolution of escalated technical issues, maintaining service quality. The ideal candidate will have strong leadership skills, a deep understanding of ITSM principles, and hands-on experience in troubleshooting complex hardware/software and network issues. Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their...

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: IS Manager IS Global Infra Operations Lead ABB Robotics Take the lead in shaping the future of infrastructure operations across a global robotics enterprise. As IS Global Infra Operations Lead, you will be responsible for delivering secure, scalable, and high-performing IT services across cloud, network, and core infrastructure. This is a business-critical role wit...

Role Overview We are looking for an experienced Project Manager who will own end-to-end implementation and delivery of our SaaS solutions across mid-market and enterprise clients. With a strong background in IT project management, service delivery, and client engagement , you will be responsible for delivering value, maintaining SLA commitments, and driving smooth onboarding experiences. Key Responsibilities 1 .Lead project implementations from initiation to go-live for Xoxoday's suite of SaaS products. Collaborate with internal teams (product, engineering, customer success) to translate client needs into deliverables. Drive project scoping, planning, resource alignment, and milestone tracki...

As a candidate for the Production Application Support role at Litmus7, you will be responsible for providing support to customers across various time zones, requiring you to work 24x7 on rotational shifts. Your primary responsibilities will include: - Having knowledge of Production Application Support with a solid experience in level 2 support in eCommerce platforms. - Mandatory knowledge of Blue Yonder OMS or any other OMS platform. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools like AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Promethous, and NewRelic. Prior experience with NewRelic and PagerDuty will be advan...

8+ years of work experience in SRE & Retail Domain. Should have experience in DataDog Monitoring Tool. Good experience in E- com domain experience, especially SFCC (Sales Force Commerce Cloud) . Know how to leverage DataDog product capability across customer tech platform. Should be able to lead customer discussions on observability standpoint, SRE road maps, bring close collaboration with various verticals within the customer departments. Should know how to gather SRE requirement from Tech and non-tech aspect from customer. Must have excellent knowledge in ensuring reliability and scalability of applications. Should have excellent automation skills to automate repetitive tasks, reduce false...

As a Technical Analyst, you play a crucial role in bridging the gap between client success and product intelligence. Your responsibilities go beyond mere support as you investigate, analyze, and engineer solutions that directly impact customer outcomes and product quality. Your role requires a programmer's mindset, a support engineer's composure, and a hacker's inquisitiveness. - **Technical Investigation & Support:** - Troubleshoot complex technical issues related to telephony (SIP, ACD, IVR), CRM integrations (ServiceNow, Salesforce), and voice AI services. - Analyze distributed logs and event traces to identify patterns, failure points, and performance bottlenecks. - **Problem Solving & R...

In this role at Litmus7, you will be responsible for providing Production Application Support to customers across different time zones. Your key responsibilities will include: - Must have solid level 2 support experience in eCommerce platforms. - Knowledge of Blue Yonder OMS or any other OMS platform is mandatory. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools such as AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Prome, and NewRelic. - Familiarity with NewRelic and PagerDuty is beneficial for this role. - Proficiency in ITIL framework, particularly in Alerts, Incident, change management, CAB, Production deploymen...

As an L3 Senior Service Desk Analyst at [Company], you will play a crucial role in providing multi-tiered IT support to end users. Your responsibilities will include enabling self-help tools, resolving basic software and hardware issues, and performing advanced diagnostics for escalated incidents and service requests. Here is a breakdown of what will be expected from you in this role: Key Responsibilities: - Enable and guide end users in using self-help tools for basic software and hardware issues. - Support incident and service request reporting. - Assist with password reset tools and account recovery processes. - Respond to how-to queries and fulfill routine service requests (e.g., passwor...

Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

As an Oracle EBS Finance Techno-Functional professional at WillWare Technologies, your role will involve providing support for various Oracle EBS Finance modules including AP, AR, GL, FA, EB Tax, Vertex, OneSource, and Cash Management. Your responsibilities will include: - Troubleshooting and resolving incidents and defects across L2/L3 within SLA timelines. - Performing root cause analysis (RCA) for recurring and critical incidents. - Creating and maintaining functional and technical documentation, SOPs, and support guides. - Participating in CAB (Change Advisory Board) meetings and following change control processes. - Collaborating with business and IT teams to ensure accurate issue track...

As a Problem Manager, you will be responsible for managing the lifecycle of all problems within the IT environment to ensure timely identification, root cause analysis, and resolution to prevent recurrence of incidents. Your role is crucial in maintaining service stability and driving continuous improvement across BDTS operations. Key Responsibilities: - Own and manage the end-to-end problem management process, ensuring compliance with service level agreements and regulatory standards. - Lead root cause analysis (RCA) efforts using tools like HP ESM to leverage historical data for faster diagnosis and resolution. - Collaborate with Incident Managers, Change Managers, and Application/Infra Su...