113 Itsm Modules Jobs - Page 5

Date 29 May 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time ServiceNow Developer in Bangalore were looking for Your future role Take on a new challenge and apply your ServiceNow platform expertise in a new cutting-edge field. Youll work alongside innovative, collaborative, and dedicated teammates. You'll be at the forefront of configuring ServiceNow modules, ensuring they seamlessly transition into production environments. Day-to-day, youll work closely with teams across the business (Service Owners, IT, Operations), providing technical solutions and assisting with technical challenges, and much more. Youll specifically take care of workflow configuration, UI configuration (Service Portal), and client and server-side scripting, but also engage in the proactive management of repetitive incidents and major incidents in ServiceNow. Well look to you for: Implementing ServiceNow ITSM modules as a technical resource Design, development, and implementation of new applications on the ServiceNow platform Analysis of functional requirement specifications and proposing technical feasibility and solutions Mentoring field resources in implementation methodology and best practices Managing platform upgrades and maintenance Troubleshooting, diagnosing, and resolving issues collaboratively All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Computer Science, IT, or a related field Total 4+years of experience into Servicenow Implementation Experience or understanding of ITSM applications (Incident, Problem, Change, etc.) Knowledge of ServiceNow platform development and custom solutions Familiarity with LDAP, VPN, SSL, SAML/SSO, and other related technologies A ServiceNow certification is an advantage Strong analytical and problem-solving skills Excellent communication and mentoring abilities Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge technology standards for digital mobility Collaborate with transverse teams and helpful colleagues Contribute to innovative projects that shape the future of transport Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and advanced technical roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards. Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements. Provide technical guidance and mentorship to junior team members. Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards. Strong understanding of ITIL processes and ServiceNow ITSM modules. Experience in integrating ServiceNow ITSM solutions with other systems. Experience in ServiceNow ITSM implementation and migration projects. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards. Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements. Provide technical guidance and mentorship to junior team members. Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards. Strong understanding of ITIL processes and ServiceNow ITSM modules. Experience in integrating ServiceNow ITSM solutions with other systems. Experience in ServiceNow ITSM implementation and migration projects. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Job description Role & responsibilities System Administration and Performance Monitoring: Maintain and enhance the performance and reliability of the ServiceNow platform to 99.9% uptime level. Workflow Development and Integration Support: Configure and customize the platform to meet specific business workflows and integrate seamlessly with other systems to improve overall operational efficiency. User Support and Training: Provide support and training to end-users to ensure high user satisfaction and effective platform utilization. Requirements Gathering and Documentation Management: Ensure system integrity and compliance while driving continuous improvement initiatives in administrative processes. Auditing, Compliance, and Service Improvement: Relates to ensuring the integrity and compliance of the system, along with continuous improvement efforts fundamental to administrative roles. CMDB Maintenance: Manage the Configuration Management Database (CMDB) to accurately track the state of IT assets and services, ensuring all records are updated. Operational Activities and Incident Management: Support migrations, manage incidents, and maintain rapid response times, with a performance goal of resolving incidents within 2 hours. Stakeholder Engagement: Participate in business meetings to gather requirements and provide updates, ensuring alignment with business objectives and serving as the point of contact for ServiceNow-related inquiries. Preferred candidate profile Bachelors degree in information technology, Computer Science, or a related field, or equivalent experience. 4-6 years of experience as a ServiceNow Administrator, including at least 1 year in development and administration. Expertise in ServiceNow modules, including Incident, Problem, Change, Knowledge Management, and Asset Management. Proficiency in JavaScript, HTML, and CSS; experience in building custom applications, automation workflows, business rules, and notifications. Familiarity with web service integrations (REST/SOAP), LDAP, and SSO configurations. Strong analytical, problem-solving, debugging, and troubleshooting skills. Knowledge of Agile methodologies and ITSM framework (ITIL). Excellent communication and interpersonal skills with a focus on driving efficiency and platform manageability. 8-10 years of overall IT experience, with a solid understanding of DevOps and CI/CD processes. ServiceNow certification (Certified System Administrator - SNOW) is a plus. Perks and benefits Competitive pay Progressive employee incentive plans Excellent benefits coverage, including health, dental, vision & travellers insurance Health Care Spending account Company pension plan Amazing people to work with Challenging projects to sink your teeth into A flat and transparent organizational culture Talent development we invest in your growth! Company Recreation Club offering fun draws with exciting prizes, summer BBQs, holiday parties & more!Role & responsibilities Preferred candidate profile

Exp - 5-12 Years Roles & Responsibilities - 6+ years of hands-on experience with ServiceNow development. Key Responsibilities: Design and implement ServiceNow ITSM modules including: Incident Management Problem Management Change Management Request Management Knowledge Management Customize and configure ServiceNow applications, workflows, business rules, UI policies, and client scripts. Integrate ServiceNow with third-party tools using REST/SOAP APIs. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Maintain and enhance the CMDB and ensure data integrity. Participate in Agile development processes and contribute to sprint planning and reviews. Provide mentorship to junior developers and ensure adherence to coding standards. Required Skills & Qualifications: 6+ years of hands-on experience in ServiceNow development. Strong expertise in ITSM modules and ITIL framework. Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio. Experience with Service Catalog, SLAs, Notifications, and Reporting. Solid understanding of CMDB, data models, and relationships. ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist ITSM Certified Application Developer (CAD) Good to Have: Experience with Performance Analytics, Virtual Agent, or Mobile App development. Exposure to ITAM, ITOM, SecOps, HRSD, or GRC modules. Familiarity with DevOps tools and CI/CD pipelines

Exp - 5-12 Years Roles & Responsibilities - 6+ years of hands-on experience with ServiceNow development. Key Responsibilities: Design and implement ServiceNow ITSM modules including: Incident Management Problem Management Change Management Request Management Knowledge Management Customize and configure ServiceNow applications, workflows, business rules, UI policies, and client scripts. Integrate ServiceNow with third-party tools using REST/SOAP APIs. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Maintain and enhance the CMDB and ensure data integrity. Participate in Agile development processes and contribute to sprint planning and reviews. Provide mentorship to junior developers and ensure adherence to coding standards. Required Skills & Qualifications: 6+ years of hands-on experience in ServiceNow development. Strong expertise in ITSM modules and ITIL framework. Proficiency in JavaScript, Glide scripting, Flow Designer, and ServiceNow Studio. Experience with Service Catalog, SLAs, Notifications, and Reporting. Solid understanding of CMDB, data models, and relationships. ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist ITSM Certified Application Developer (CAD) Good to Have: Experience with Performance Analytics, Virtual Agent, or Mobile App development. Exposure to ITAM, ITOM, SecOps, HRSD, or GRC modules. Familiarity with DevOps tools and CI/CD pipelines

We are looking for an experienced Digital Tower Lead to oversee service delivery, governance, and quality assurance within our IT landscape. The ideal candidate will have strong expertise in ITSM, ITIL frameworks , and Test Management , ensuring operational excellence, service reliability, and continuous improvement across digital services. Key Responsibilities: Lead and manage the Digital Tower operations ensuring adherence to ITSM processes and ITIL best practices. Oversee end-to-end service delivery , incident/problem/change management, and ensure SLA compliance. Drive Test Management processes across multiple projects and applications. Implement governance models, risk management, and process improvement initiatives. Collaborate with cross-functional teams, vendors, and stakeholders to ensure smooth operations. Track, report, and analyze KPIs, ensuring proactive issue resolution. Facilitate audits, compliance checks, and process reviews. Mentor and guide team members, fostering a culture of service excellence. Work closely with leadership to align digital services with business goals. Required Skills & Qualifications: Mandatory: Minimum 8 years of experience in IT service delivery and operations. Strong understanding and hands-on experience in ITSM processes. In-depth knowledge of the ITIL framework (ITIL certification preferred). Proven track record in Test Management and quality governance. Strong leadership and stakeholder management skills. Experience in handling large, complex IT environments and multi-vendor setups. Excellent communication, analytical, and problem-solving abilities. Preferred Attributes: Experience in digital transformation projects. Exposure to automation tools for ITSM and testing. Familiarity with Agile/DevOps methodologies. Benefits: Competitive salary package (Up to 28 LPA) Opportunity to lead critical digital operations in a high-impact role Collaborative and dynamic work environment Professional growth through leadership and transformation initiatives

Project description You''ll be working in the TIDRS Newton team in Pune under Technology Inventories crew. As an IT Quality & Test Engineer you''ll play an important role in ensuring the STLC is followed, ensure a quality software release. Our culture centers around partnership with our businesses, transparency, accountability and empowerment, and passion for the future. You will also get the opportunity to work in an Agile POD and work in close collaboration with various team members like Dev, BA, Platform etc. Responsibilities Create test cases/test automation approaches, test plans, test scripts (manual as well automation) Write, execute and maintain automated test scripts using ServiceNow ATF Good to have JavaScript, Jasmine unit testing framework knowledge Contribute to end-to-end software testing lifecycle Good understanding of CI/CD pipeline setup using GITLAB Comprehensive analysis of any errors found. Collaborate with business analysts, project managers, release managers and developers to troubleshoot issues. Expert in complete test and defect management lifecycle Strong analytical and logical reasoning capability Strong collaboration skills and handling conflicts/ team challenges with positive approach Be a part of the dynamic QE team, work closely with the engineering team to cater to high priority and critical systems Skills Must have Should have 4+ years of experience in functional and automation testing in ServiceNow. Proven delivery of performing functional testing to assess for accuracy, suitability, interoperability, functionality, and accessibility. Able to perform regression testing for project, product and PRV (Production Readiness Verification) Proficient in testing various ITSM Modules. (Incident, Change, Problem, SRM etc.). Experience in ServiceNow upgrade testing Must have experience in ATF (Automation Test Framework) in ServiceNow. Preferred candidates with ATF certification. Good understanding of REST/SOAP API''s and API automation in ATF Good to have JavaScript, Jasmine unit testing framework knowledge Proficient in at least one test management, requirement management and defect management tools and processes like GitLab, ALM, Jira etc. Preferred candidates with proven experience in CMDB, HAM, Should have passion for driving new ideas and standards Should be a team player who can collaborate well with developers, business analysts and other team members Should be a strong communicator, someone who speaks up when a problem needs to be heard Nice to have N/A

Role & responsibilities We are looking for a ServiceNow Architect with hands-on experience in the ITSM module, including Incident, Problem, Change, and Request Management. Should have strong expertise in developing and customizing Service Catalog items and Service Portal Development. Strong experience in business rules, Global business rule, ACL's, flow designer, Authentications. Experience in building end-to-end integrations with third-party systems using REST, SOAP, and MID Server. Proficient in Glide scripting, Business Rules, Script Includes, triggers, Notification, UI Policies, and Client Scripts. Ability to translate business requirements into technical solutions within the ServiceNow platform. Familiarity with Flow Designer, Workflow Editor, and Integration Hub. ServiceNow certification (CSA/Developer) preferred. Preferred candidate profile

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Expert knowledge of ServiceNow CMDB, integreation , ITSM applications with at least 5+ years of hands-on experience. 7+ years of experience working as a ServiceNow Developer 5+ years of experience working in the Discovery module of ServiceNow Proficiency with API development (SOAP OR REST) Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies Expertise in ServiceNow development, JavaScript, Angular JS or React JS Mandatory Skills: Servicenow-Development.Experience: 5-8 Years.

Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration) . Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes , and Workflows . Implement and manage ServiceNow Discovery , MID Servers , and CMDB health . Develop integrations between ServiceNow and external systems using REST/SOAP APIs , IntegrationHub , and custom integrations . Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Required Skills & Experience: 7+ years of hands-on experience in ServiceNow development and administration. Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping. Proficient in JavaScript , Glide API , and Flow Designer . Deep understanding of CMDB structure , data models, and dependency mapping. Experience working with MID Servers , credentials management, and probes/sensors. Expertise in building custom applications and configuring portal widgets (Service Portal). Solid knowledge of Access Control Rules (ACLs) , UI Policies , and Data Policies . Experience with version upgrades, clone management, and patching activities. Familiarity with Agile/Scrum development practices. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) Mandatory Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred Exposure to DevOps , App Engine , or SecOps is a plus Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem

Required Skills & Experience: 7+ years of hands-on experience in ServiceNow development and administration. Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping. Proficient in JavaScript , Glide API , and Flow Designer . Deep understanding of CMDB structure , data models, and dependency mapping. Experience working with MID Servers , credentials management, and probes/sensors. Expertise in building custom applications and configuring portal widgets (Service Portal). Solid knowledge of Access Control Rules (ACLs) , UI Policies , and Data Policies . Experience with version upgrades, clone management, and patching activities. Familiarity with Agile/Scrum development practices. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) Mandatory Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred Exposure to DevOps , App Engine , or SecOps is a plus Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication

We are seeking an experienced ServiceNow Administrator with 4 to 7 years of hands-on experience to manage, configure, and optimize our ServiceNow platform. The ideal candidate will ensure smooth platform operations, implement ITSM best practices, and collaborate with technical teams to support business needs. Manage and maintain the ServiceNow ITSM applications and modules, including Incident, Problem, Change, and Service Catalog. Provide technical support and troubleshooting for users, resolving platform issues. Monitor system performance, availability, and user experience. Configuration and Customization: Configure and customize ServiceNow modules to align with business requirements and processes. Develop and maintain workflows, business rules, and notifications to improve efficiency. Create custom reports and dashboards for stakeholders. System Upgrades and Maintenance: Participate in system upgrades, enhancements, and new functionality releases to ensure a smooth transition. Regularly review and implement best practices for ServiceNow administration. User Management: Manage user access and roles within the ServiceNow instance, ensuring appropriate permissions and security controls. Conduct training sessions for users and provide documentation for system usage. Collaboration: Work collaboratively with IT teams, including DevOps, to ensure integration of ServiceNow with other tools and systems. Liaise with stakeholders to gather requirements for new features and enhancements. Reporting and Analytics: Generate and analyze reports to track IT services performance and identify areas for improvement. Use data-driven insights to make recommendations for service enhancements. Preferred : ServiceNow Certified System Administrator (CSA)