58 Itsm Modules Jobs - Page 2

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

ServiceNow - ITSM Developer/Implementation Specialist Job Summary: The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyse and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform ITSM related modules. The ideal candidate has analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex data- centric problems. Job Description: • Design, Develop, Test, Configure, and integrate modules from ServiceNow with a focus on all ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM. • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops. • Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline • Develop custom software/app solutions as required through scripting and software development • Prepare HLD/LLD, architecture design, technical documentations as specified and as internally required • Work with platform team to update technology direction and strategy, Manage BAU tasks. • Provide value-based assessments and workshops to help the maximize business results from ServiceNow software Profile Description: • At least 5+ years of ServiceNow ITSM, custom app development experience, configuring, and implementing ServiceNow ITSM modules, Portal, front-end. • Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Std. Asset Management, Integration Hub, B2B integrations. • Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources. • Develop & manage application code, user interfaces, and integration components. • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc. • Manages data with Tables, CMDB, Import Sets, and Update Sets. • Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development. • Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies. • Configure Performance Analytics, Reporting & Dashboards. Desired Credentials / Knowledge: • ServiceNow CIS-ITSM, CSA, CAD or any other mainline certification • NOW Platform Development & Administration • ITIL v4 Certified

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: ServiceNow - IT Service Management . Experience5-8 Years . 60% development and 40% Lead the deliverables Technical competency Core ServiceNow Development Strong hands-on experience with ServiceNow CSM module. ITSM module (RITM, workflows), service portal experience preferred. Proficient in Client scripts, Business rules, UI policies, UI actions Flow Designer / Workflow / Scripted Flows Service Catalog & Request Management CMDB & Discovery integration Custom App Development Scoped applications Scripted REST APIs, Inbound/Outbound integrations MID server configurations Team Leadership Mentor and guide junior/mid-level developers Conduct peer reviews, enforce coding standards and best practices Solution Design Translate business requirements into technical solutions Design scalable, maintainable ITSM implementations Manage technical debt and roadmap alignment Have the ownership mindset with cross collaboration skills

Greetings from TCS!! TCS Hiring for ServiceNow Designer/Architect (ITSM) Job Title: ServiceNow Designer/Architect (ITSM) Location: Bangalore Experience Range: 8- 15 Years Minimum Qualification: 15 years of full-time education Experience with full suite of ITSM modules including Incident, Request, Problem, Change,Case management, Service Portal, Asset Management , CMDB, Discovery, Performance Analytics, ITBM Integrate ServiceNow applications with third applications using REST/SOAP APIs Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities Require strong debugging and troubleshooting skills To be proficient in understanding the end to end deployment process

Immediate hiring for ServiceNow Developer 4 to 6 Years - Pune. Skills : Proficiency in ServiceNow development with scripting, workflows, integrations. Experience in Agile and waterfall technologies. ITSM and ITOM. Please share your cv to ranjitha@promantusinc.com Regards, Ranjitha 7619598141.

Preferred candidate profile Primary ServiceNow Platform Knowledge Incident & Case Management Configuration Scripting Proficiency REST/SOAP API Integrations Flow Designer / Workflow Design Custom Application Development Deployment / Configuration Support Secondary Service Catalog & UI Policy/Client Logic Reports / Dashboards / Notifications

Role & responsibilities : The ServiceNow GDN Associate Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements Development of ITSM & other modules GRC, SECOPS, HRSD, CSM, ITBM in ServiceNow Platform. Always follow best development practices during implementation. Support other developers in their work to integrate existing systems with Service Now Support business process owners in configuring the platform Administer the system Creating technical design document and writing Unit test cases Requirement: Candidate should have the ability to perform in a dynamically changing environment Minimum 2 years of implementation/customization experience on ServiceNow Exposure on ServiceNow integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL ITIL/ServiceNow certifications will be an added advantage. Excellent Communication Skills Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (Preferred) Other Service-Now Certifications (Preferred) Experience & Background B-Tech/BCA/MCA 2-4 years of IT industry experience. Minimum 1 year of implementation/customization experience on ServiceNow ITIL/ServiceNow certifications will be an added advantage. Exposure on Service Now integration protocols with other application/systems Excellent attention to details, ability to multitask, and effective time management skills Experience on Service portal shall be an advantage. Knowledge of web based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL Good Communication Skills

Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow. Key Skills Needed: 4-6 years QA experience in ServiceNow . Practical experience with ATF(tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

R JD-ServiceNow HRSD • Experience with the ServiceNow HR Service Delivery (HRSD) application • Knowledge of HR functions, processes, and best practices • Knowledge of Case Management, Knowledge Management best practices and design • Experience designing and/or implementing an HR Shared Services center • Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM • Must have hands on standard CSM process implementation • ServiceNow in depth Process knowledge (CSM Process, integrations etc.) • Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) • Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM • Working experience with FSM application on Work Order management, scheduling and dispatch • Configuring Field Agent activities ( Mobile & Desktop) • Configuring Field Service Business Process, Assignment, and Add-ons • Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording • Integrations with Applications and Data Sources. Process Integrations • Good Knowledge on Field Service Industry good practice Please Check the JD and Experience. if the Skills are Matched Please Share your Updated Resume. Note Looking for immediate joiners only Preferred candidate profile

Job Title: ServiceNow Developer Location: Onboarding Chennai 1 week then Remote - Stay by client ISource Services is hiring for one of their client for the position of ServiceNow Developer. Strong understanding and knowledge in ITIL Processes Design and develop solutions within ServiceNow environment to include modifications of applications, Forms , Workflows / Flows and interfaces supporting ITIL customers Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts. Develop and configure Notifications , UI Pages, UI Macros, ACLs, Transform Maps. Develop standards , process and support and maintenance of existing environment Develop use-case scenarios for Testing Assist with analyzing and converting business requirements to system requirements Work with stakeholders to design testing strategies for development, QA and UAT environments Working knowledge of ServiceNow release upgrade process for implementation. Integrate ServiceNow applications with third applications using REST / SOAP APIs Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities Require strong debugging and troubleshooting skill Experience with full suite of ITSM modules To be proficient in understanding the end to end deployment process. Qualifications : 4+ years overall work experience with 2+ years relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, CMDB, Notify, Asset Management, Service Portal, Agent Workspace ServiceNow Developer hands on experience. Experience with large scale, enterprise ITSM implementations Ability to prioritize multiple competing priorities in a fast-paced environment Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident Management ITIL v4 certification ServiceNow Certified Implementation Specialist in respective module experience.

Job Title: ServiceNow Developer Location: Bangalore / Remote / Pan India ISource Services is hiring for one the of their client for the position of ServiceNow Developer. Key Responsibilities: ServiceNow Catalog Management Design, develop, and maintain ServiceNow catalogs. Platform Analytics & Reporting Work on KPI libraries, visualizations, CMS reporting, and custom dashboards. CMDB & Change Management Ensure effective change tracking and incident management. Flow & Business Rules Configure flow designers, subflows, custom workflows, ACLs, and business rules. Incident & Problem Management Handle ServiceNow incidents, problems, and escalations. Code Migration & Email Automation Manage ServiceNow code migration and set up automated email generation. Required Skills: ServiceNow Certified (Preferred) Hands-on expertise with ServiceNow administration and development. Dashboard & Report Configuration Experience in KPI dashboards, reporting, CMS reports. CMDB & ITSM Modules Strong knowledge of Configuration Management Database (CMDB), Change Management, Incident & Problem Management. Flow Designer & Business Rules Ability to create custom workflows, subflows, ACL configurations. Email & Automation Experience with email notifications, triggers, and automated reporting.

Location - Pune, Chennai, Bangalore, Delhi NCR, Coimbatore, Mumbai, Hyderabad Job Description Advanced experience with Service Now implementations Strong technical knowledge in Scripting System Definition Business Rules Menus UI Forms UI Actions Content Management Imports Transforms Web Services and Notifications Developing designing configuring and rollout of new application modules workflows and catalog requests Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the Service Now system Experience with ServiceNow client and server-side JavaScript and the Service Now APIs Strong understanding of ITSM best practice processes must be self-motivated with a proven track record in ITSM technologies Experience in the development and implementation of Service Portal and Widgets Experience in Integration with third-party tools Experience with the development and implementation of ServiceNow ITSM modules Incident Management Problem Management Configuration Management Change Management Knowledge Management or other ITSM application Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between Primary Skills Service Now implementation/Integration ServiceNow ITSM/ITOM/HRSD/GRC/SPM Module ServiceNow Scripting (Server/Client/Javascript) Secondary Skills CSA Certification is (Good to have) Workflow

Title: Senior ServiceNow Developer Exp: 8-15yrs Location: Hyd (Remote) should be willing to travel when required. As a Senior ServiceNow Developer, you'll be at the forefront of our ServiceNow initiatives. This includes: Designing, developing, and implementing robust ServiceNow solutions across various modules like ITSM, ITOM, HRSD, CSM, and custom applications, always keeping best practices in mind. Leading and mentoring our junior and mid-level ServiceNow developers in Bhilai. You'll provide invaluable guidance, conduct code reviews, and offer technical support to truly elevate their skills and get them interview-ready. Conducting training sessions and workshops for the Bhilai team, covering everything from specific ServiceNow modules to development methodologies and troubleshooting techniques. Collaborating closely with stakeholders to grasp business needs and translate them into effective ServiceNow solutions. Integrating ServiceNow with other platforms using various methods (REST, SOAP, Integrations Hub, you name it!). Creating and maintaining comprehensive technical documentation for all your ServiceNow implementations. Participating in the full software development lifecycle from gathering requirements to design, development, testing, deployment, and post-implementation support. Troubleshooting and resolving complex technical issues within ServiceNow instances, applications, and integrations. Staying ahead of the curve with the latest ServiceNow features and trends to continuously recommend improvements. Contributing to the ongoing refinement of our development processes and standards. We're looking for someone with a strong blend of technical prowess and a passion for mentorship. Heres what we need: A Bachelor's degree in Computer Science, IT, or a related field. ServiceNow Certified Application Developer (CAD) certification is non-negotiable. ServiceNow Certified System Administrator (CSA) certification is highly preferred. A minimum of 5+ years of hands-on experience as a ServiceNow Developer. Proven experience developing and implementing solutions across multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps). Strong command of JavaScript, HTML, CSS, AngularJS, and GlideScript. Extensive experience with ServiceNow development best practices, including scripting, workflow configuration, UI policies, client scripts, business rules, ACLs, and transform maps. Demonstrated experience with ServiceNow integrations (REST API, SOAP, JDBC, etc.). Excellent understanding of the ServiceNow platform architecture and data model. Solid grasp of ITIL principles and their application within ServiceNow. Exceptional problem-solving and analytical skills. Strong communication, interpersonal, and presentation skills. The ability to work independently and as part of a team, with a genuine commitment to mentoring and sharing your knowledge.

Date 29 May 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time ServiceNow Developer in Bangalore were looking for Your future role Take on a new challenge and apply your ServiceNow platform expertise in a new cutting-edge field. Youll work alongside innovative, collaborative, and dedicated teammates. You'll be at the forefront of configuring ServiceNow modules, ensuring they seamlessly transition into production environments. Day-to-day, youll work closely with teams across the business (Service Owners, IT, Operations), providing technical solutions and assisting with technical challenges, and much more. Youll specifically take care of workflow configuration, UI configuration (Service Portal), and client and server-side scripting, but also engage in the proactive management of repetitive incidents and major incidents in ServiceNow. Well look to you for: Implementing ServiceNow ITSM modules as a technical resource Design, development, and implementation of new applications on the ServiceNow platform Analysis of functional requirement specifications and proposing technical feasibility and solutions Mentoring field resources in implementation methodology and best practices Managing platform upgrades and maintenance Troubleshooting, diagnosing, and resolving issues collaboratively All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Computer Science, IT, or a related field Total 4+years of experience into Servicenow Implementation Experience or understanding of ITSM applications (Incident, Problem, Change, etc.) Knowledge of ServiceNow platform development and custom solutions Familiarity with LDAP, VPN, SSL, SAML/SSO, and other related technologies A ServiceNow certification is an advantage Strong analytical and problem-solving skills Excellent communication and mentoring abilities Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge technology standards for digital mobility Collaborate with transverse teams and helpful colleagues Contribute to innovative projects that shape the future of transport Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and advanced technical roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Summary 5 plus years of ServiceNow platform development experience 2 plus years of Experience in the SecOps, Knowledge on other module is plus (ITSM, CSM, ITBM, Custom Applications, Employee Service Center Portal and UI Builder) 2 plus years of experience with at least 1 scripting language such as JavaScript or AngularJS 1 plus years of experience working within an Agile development framework. Hands-on experience developing applications in ServiceNow Service portal framework. Hands-on experience with AngularJS, Service Portal widgets and pages Advanced level experience with ServiceNow primary toolset: Service portal Business rules Client scripts Script includes Script actions/events Import sets Export sets Asynchronous transformation

5 plus years of ServiceNow platform development experience 2 plus years of Experience in the SecOps, Knowledge on other module is plus (ITSM, CSM, ITBM, Custom Applications, Employee Service Center Portal and UI Builder) 2 plus years of experience with at least 1 scripting language such as JavaScript or AngularJS 1 plus years of experience working within an Agile development framework. Hands-on experience developing applications in ServiceNow Service portal framework. Hands-on experience with AngularJS, Service Portal widgets and pages Advanced level experience with ServiceNow primary toolset: Service portal Business rules Client scripts Script includes Script actions/events Import sets Export sets Asynchronous transformation Scripted REST Role & responsibilities If any candidate interested, share the CV ( madhumithak@sightspectrum.in) Preferred candidate profile

Location Summary: As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead the application development process - Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow - Strong understanding of IT operations management processes - Experience in designing and configuring applications - Knowledge of IT service management principles - Hands-on experience in leading application development projects Additional Information: - The candidate should have a minimum of 5 years of experience in ServiceNow - This position is based at our Bengaluru office - A 15 years full-time education is required Location- Pan India Email- maya@mounttalent.com

We are currently seeking a ServiceNow ITSM Application Developer with Change Management to join our team in bangalore, Karntaka (IN-KA), India (IN). We are seeking a skilled and experienced ServiceNow ITSM Application Developer with a strong background in Change Management . The ideal candidate will have over 5 years of hands-on development experience with the ServiceNow platform, particularly within ITSM modules, and a deep understanding of ITIL practices. You will be responsible for designing, developing, configuring, and supporting the ServiceNow platform with a focus on Change Management workflows and integrations. 1. Key Responsibilities Develop, configure, and customize ServiceNow ITSM applications, with an emphasis on Change Management. Collaborate with stakeholders to gather requirements and design scalable solutions on the ServiceNow platform. Implement and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs. Optimize existing Change Management processes and support continual service improvement initiatives. Ensure platform compliance with best practices, security standards, and ITIL framework. Troubleshoot and resolve technical issues in ServiceNow applications. Perform regular system updates and coordinate platform upgrades. Create and maintain technical documentation and user guides. Provide knowledge transfer and training to internal teams. 2. Required Skills & Qualifications Bachelor"s degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a ServiceNow Developer with hands-on development in ITSM modules. In-depth experience with Change Management , including CAB meetings, blackout windows, risk calculations, and change approval policies. Proficiency in JavaScript, GlideScript, HTML/CSS, and ServiceNow APIs. Strong understanding of the ServiceNow data model, including CMDB and relationships with ITSM processes. Experience in integrating ServiceNow with third-party tools and systems. ITIL v3/v4 certification is a strong plus. ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist certification preferred. Strong problem-solving, communication, and interpersonal skills. 3. Preferred Skills: Experience with Agile and Scrum development methodologies. Knowledge of ServiceNow Performance Analytics, Flow Designer, and IntegrationHub. Exposure to other ServiceNow modules like Incident, Problem, Asset, and Configuration Management. Clear written and oral communication Ability to work independently and in a complex group network Strong interpersonal skills. 4. Preferred time WORK TIMINGS2 AM PST - 11 AM PST (Mar- Nov2:30 PM IST- 11:30 PM IST), (Nov-Mar3:30 PM IST - 12:30 AM IST)

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards. Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements. Provide technical guidance and mentorship to junior team members. Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards. Strong understanding of ITIL processes and ServiceNow ITSM modules. Experience in integrating ServiceNow ITSM solutions with other systems. Experience in ServiceNow ITSM implementation and migration projects. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration Minimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards. Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements. Provide technical guidance and mentorship to junior team members. Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience in Servicenow Tools Administration. Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards. Strong understanding of ITIL processes and ServiceNow ITSM modules. Experience in integrating ServiceNow ITSM solutions with other systems. Experience in ServiceNow ITSM implementation and migration projects. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Responsibilities Ensure the accuracy and completeness of CMDB data. Develop and enforce CMDB policies, procedures, and standards. Perform regular audits and data quality checks. Work with IT and business stakeholders to gather detailed requirements and document CMDB-related processes. Facilitate workshops and meetings to capture configuration item (CI) requirements. Collaborate with ServiceNow developers and administrators to implement CMDB enhancements. Process improvement tracking and continual service improvement management. Ensure data consistency and integrity across integrated systems. Create and maintain CMDB reports and dashboards. Provide insights and recommendations to IT and business stakeholders. Identify and implement process improvements to enhance CMDB accuracy and efficiency. Maintain CMDB documentation, including process flows, procedures, and user guides. Deliver process and feature training to stakeholders and cross functional teams. Able to work as part of a geographically separated team. Essential Exceptional communications skills, both written and verbal Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage stakeholders. A strong track record of delivering continual service improvement. Be able to communicate effectively, technical issues with technical and non-technical audience. A solid understanding of the ITIL and Agile framework Deep understanding of the ITIL/ITSM best practices and its inter-dependencies. Experience conducting process analysis and documenting process improvement initiatives. ITIL Foundation Certification (required). ServiceNow Certified System Administrator (preferred). ServiceNow Certified Implementation Specialist CMDB (preferred). Hands-on experience with ServiceNow CMDB and ITSM modules. Qualifications Bachelor of Engineering/ Bachelor of Technology 5+ years experience in a similar role and Enterprise organization, with a focus on CMDB and configuration management. Location : Hyderabad Work shift Timings : 11 AM to 8 PM

Responsibilities: 5+ years of experience in Servicenow * Design, develop, and maintain ServiceNow solutions using ITSM modules. * Collaborate with cross-functional teams on project delivery and support.

Job Duties and Responsibilities Design, prototype, implement, test, and deploy technical solutions, such as script includes, business rules, client scripts, UI pages/actions/policies/macros, scheduled jobs, import sets, transform maps, ACLs and notifications. Develop custom integration components (SSO, CMDB, SaaS connectors etc.) and integrate 3rd party systems with ServiceNow using mid-server, web services, email and other relevant technologies. Hands-on experience in ITSM, CMDB, IntegrationHub, Flow Designer, workflows, reporting, and dashboards. Provide administrative ServiceNow support, including support via troubleshooting and implementing bug fixes. Must be able to work both independently and as a productive member of a project team. Skills, Experience and Requirements Engineering degree with 5+ years of relevant experience in ServiceNow development and support experience with both server-side and client-side scripting within ServiceNow. Experience with integrations using REST/SOAP. Experience with development and implementation of any of the ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM applications. Implementation experience on modules like CSM and FSM is preferred. Exposure to ServiceNow features such as App Engine Studio, Virtual Agent, Employee Center, Mobile App, Performance Analytics, Workspaces. Good knowledge of Javascript, HTML, CSS. Must be ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD) is preferred.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: GRC Process.

Job Description: - Key Responsibilities: Develop, configure, and maintain JIRA projects, workflows, schemes, and dashboards. Automate JIRA tasks using scripts and JIRA automation rules. Implement and manage JIRA integrations with other tools (e.g., Confluence, ITSM Tools, O365, etc.). Customize JIRA to improve project management capabilities, reporting, and team collaboration. Develop custom JIRA plugins and scripts using Atlassian SDK, & REST APIs. Work closely with project managers and teams to optimize workflows and process automation. Manage JIRA security settings, permissions, and roles for different teams. Provide technical support, training, and documentation for JIRA users. Troubleshoot and resolve JIRA-related issues, ensuring system stability and performance. Familiarity with JIRA Service Management (JSM) and ITSM frameworks.