ITSM - Major Incident Manager (MIM) in Bangalore for Top IT Companies WHITE HORSE MANPOWER CONSULTANCY (P) LTD

2.0 - 6.0 years

0 - 0 Lacs

bangalore

On-site

Job Description: We are hiring a dynamic and experienced ITSM - Major Incident Manager (MIM) to handle high-impact incidents and ensure quick resolution while minimizing business disruption. The role demands strong communication , coordination , and crisis management skills within an ITIL-based environment. Key Responsibilities: Lead and manage major incident bridges with internal and external stakeholders Act as the single point of contact for critical incidents , ensuring timely escalations Coordinate with support teams, vendors, and clients for incident resolution Maintain real-time communication with impacted stakeholders during major incidents Document RCA (Root Cause Analysis), inciden...

Posted 1 week ago

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