3 Itsm Knowledge Jobs

The mainframe production support role based in Chennai is a contract-to-hire opportunity with our client, a global leader in next-generation digital services and consulting. With a presence in over 50 countries, we specialize in guiding enterprises through their digital transformation journey. Leveraging our AI-powered core and agile digital solutions, we drive performance and customer satisfaction to new heights. Our commitment to continuous improvement is fueled by a culture of learning and innovation. As a Mainframe Production Support specialist, you should have a minimum of 7 years of experience in the field. Immediate joiners are preferred for this role. Your expertise in JCL, including various data passing methods and optimizations, will be crucial for success in this position. Additionally, you must possess strong knowledge of utilities, datasets, STEPLIB, JCLLIB, Instream PROC, Catalog PROC, COBOL, and DB2, including writing stored procedures and CICS programs. Your problem-solving skills, log analysis, and debugging abilities will be put to the test in this role. Familiarity with different codes such as SQL Code, Abend code, and deadlocks is essential. Experience with CI/CD tools like Jenkins, chef/puppet, and monitoring tools like Splunk or Dynatrace is a plus. Previous production support experience with ITSM knowledge is required. Effective communication skills and confidence are key attributes that will enable you to excel in this dynamic and challenging environment.,

What you will do: Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.? Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed. Assist with platform upgrades and apply patches to ensure the system is up to date when required. Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.? Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources. Help monitor the overall platform health and performance, identifying potential issues and proactively addressing them.? Perform system testing on service request workflows, automations, configurations and other development work completed by the team.? Draft and update system design documentation and knowledge articles as required. Create and complete test scripts for testing and validating configurations, automations, catalog items, and other updates to parts of the platform. Create reports and dashboards as required by stakeholders and business customers. What you will need: Required Skills : Bachelors degree required or equivalent work experience 8 to 11 years of ServiceNow administration experience ServiceNow experience?including but not limited to ITSM, Knowledge, Role Management and ACLs, user management and group management. Experience with JavaScript, GlideScript, REST, XML, and other relevant technologies. Experience with ServiceNow Reporting, dashboards and report creation. Preferred Skills : Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project/business stakeholders being engaged. Experience with SOX enforced policies/procedures and working in a regulated environment . CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator) Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Show more Show less

Are you ready to dive into the dynamic world of IT asset management As a Software Asset Management Intern at Techolution, you'll be at the forefront of optimizing our digital ecosystem. Immerse yourself in the intricate dance of software lifecycles, from tracking installations to ensuring license compliance. This role offers a unique opportunity to gain hands-on experience with cutting-edge enterprise tools, while developing critical skills in IT operations and compliance. Join us in shaping the future of software asset management and unlock your potential in this rapidly evolving field. - Develop and maintain comprehensive user license management systems, ensuring optimal allocation and compliance across the organization - Conduct regular audits of software assets, leveraging asset inventory management techniques to identify potential cost savings and compliance risks - Implement and oversee lifecycle management processes for software assets, from procurement to retirement, maximizing value and minimizing waste - Analyze and interpret complex licensing models from various vendors, providing clear guidance to stakeholders on usage rights and restrictions - Collaborate with IT teams to integrate SAM tools into existing infrastructure, streamlining asset tracking and reporting processes - Proactively identify opportunities for license optimization, demonstrating a seeker mindset in uncovering efficiency gains - Take ownership of license reconciliation processes, ensuring accuracy and timeliness in reporting - Cultivate strong relationships with software vendors, leveraging vendor-specific licensing knowledge to negotiate favorable terms - Demonstrate unbeatable work ethics by maintaining meticulous records and documentation of all software assets and licenses - Apply your ability to comprehend complex licensing agreements, translating technical jargon into actionable insights for non-technical stakeholders Techolution specializes in building custom AI solutions that deliver innovation and drive measurable outcomes for enterprises worldwide. With specialized expertise, the company helps businesses take AI from their labs into the real world. Perks & Benefits at Techolution: - Medical insurance - Employee recognition program - Success ownership program - Free meals and snacks,