Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables –native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Core Domain Skills (Primary): Coordination and execution of global IMAC processes Ensuring standardized IT device lifecycle management in collaboration with regional IT teams Monitoring and optimizing service quality through KPIs and process improvements Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives Managing escalations and troubleshootings related to global IMAC activities, (to support the Edge IT) Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills (Secondary): Engaging with external service providers to improve service delivery Supporting ITIL-based service processes and ticket management Assisting in the implementation of automation and self-service solutions Collaboration with workplace standardization team Your Qualifications Education: Bachelors degree in Information Technology, Computer Science or related field. Certification such as ITIL, Service Management (preferred) Experience: More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations Hands-on experience with IMAC processes, hardware deployment and IT Service coordination Familiarity with IT Service Management Tools (e.g. ServiceNow) Excellent stakeholder management skills and the ability to simplify complex technical information. Strong problem-solving abilities and an analytical mindset. Outstanding teamwork and communication skills

Track & manage IT assets. Ensure asset compliance by adhering to IT policies. Should be aware of ServiceNow ITSM configuration.. Should be able to mange asset tracking and inventory management. Integration with other ITSM processes. The responsibilities and expectations for a ServiceNow IT Asset Management (ITAM) role typically include Asset Lifecycle Management Configuration Management Database (CMDB) Compliance and Risk Management Process Automation Data Analysis and Reporting Collaboration

Assist in creating and managing ad campaigns. QA CRM list data such as de-duplicating, cross-referencing against other data sources and marketing automation workflows. Proactively communicate and collaborate with internal team members.

ServiceNow Developers with any Modules like (ITSM ,FSM, CSM, HRSD) - Qualifications : - Experience : 8-12 yrs Notice Period : Immediate - 30 Days Only Location : PAN india

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows Server Admin.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Looking for immediate joiners only. Excellent communication skills (International Voice process) is non-negotiable. Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.). Research issues and resolves technical problems. Qualifications Experience Min. 6 Months to 1 Year (Mandatory) and 2+ Years (Preferred) Written and verbal communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience\ Contact/Whatsapp Details- 8309307880 If Interested Please drop your cv on the mentioned number

Greetings from TCS Recruitment Team! Skill: ServiceNow (ITSM, HRSD, ITOM) Years of experience: 5 to14 Years Walk-In-Drive Location: Hyderabad Walk-in-Location Details: Kohinoor Park Plot No 1, Hitech City Road, Rd Number 1, HITEC City, Hyderabad, Telangana 500084 Drive Time: 9 am to 1:00 PM JD Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS Familiarity with SQL query creation and LDAP Query for connecting to and pulling data from Oracle, MySQL databases and AD respectively

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Tivoli Backup Implement & Maintenance.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Windows and Vmware Implementation.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: IBM Storage.

Role & responsibilities : Service desk experince servicenow tool ticketing tool experince with excellent com skills best salary in the market 4LPA - 9LPA Preferred candidate profile : 1-8Yrs experince in service desk hyderabad immedaite joiners prefered Call HR 8977919224 for telpehonice round of interview if we miss you call please mail us to angelina.anthony@teamlease.com

Hi, We are in receipt of your application for ServiceNow Senior developer _Bengaluru in Hybrid mode. Please share your updated resume and below checklist attached for a wonderful opportunity. Are you interested in working in a challenging and dynamic multi-cloud and multi customer environment that offers opportunities for professional growth and new responsibilities by helping clients drive alignment with their business, advising through critical and complex issues, while allowing you to develop personally and professionally? Then consider a career at Resolve Tech Solutions. We are looking for someone who can add value to our existing processes and methodology. Someone who can hit the ground running from day one. You should be good with Customer communication and working on various initiatives at the same time. As a senior resource we expect you to be good at development. Job Description: As a ServiceNow professional at RTS, you will play a key role in the design, development, and administration of our ServiceNow platform. You will collaborate with cross-functional teams to implement and enhance ServiceNow solutions that streamline business processes, improve user experience, and drive overall productivity. SPECIFIC RESPONSIBILITIES We are seeking ServiceNow profiles with the below JD for immediate joining. 4-10 years exposure and strong ServiceNow Development skills in: Designing, developing, and implementing solutions on the ServiceNow platform for IT Service Management and automating business processes. Supporting and maintaining ServiceNow modules for Incidents, Changes, Problems and Agent chat across the organization. Designing and development of Integration with internal and external systems using Out of the box and custom implementations using REST, JavaScript, and Glide Ajax. Leading efforts on CMDB, Hardware and Software Asset Management implementations. Custom app development on ServiceNow platform by identifying and translating requirements for IT and business needs. 4+ yrs experience with ServiceNow in ITSM / Integrations/ ITAM / ITOM. Designed, developed, and implemented several integrations (OOB and custom using REST) Supported Hardware Asset Management, Software Asset Management implementations. Experience with bulk updates using ServiceNow scripting skills (RestAPI, Javascript) Scripting and implementing automations and self-service to streamline efficiency. Technical Skills in ServiceNow Development & Administration, such as ServiceNow administration, scripting and workflows. Experience with ServiceNow REST/SOAP APIs and data imports. Certifications (preferred): ServiceNow Certified Application Developer (CAD). ServiceNow Flow Designer Micro Certification Candidate details required as below :- Name of the Candidate Phone Number Email Address Linkedin Profile Link Current Location/Work location: Bangalore Willing to relocate to Bangalore? Shift Timings: Are you willing to work in Shifts (CST time Zone (USA)? Current Company Current Title Last Working Date at Current Job? Reason for leaving Do you have other offers in the pipeline? Current Salary Expected Salary Notice Period from Date of Offer Availability from Date of Offer Bachelors/Year of Completion/Location Masters/Year of Completion/Location List your Certifications Photo ID (Proof Received) Mention your Interview Availability timings for the next 3 business days Skills Mention the No. of years of experience in this skill Total No. of years of Experience

Key Responsibilities - Architect scalable, enterprise-wide ServiceNow solutions across ITSM, ITOM, ITAM, App Engine, HRSD, CSM, and other modules. Lead workshops to gather business requirements, define architectural blueprints, and present solution designs to stakeholders. Design and implement integrations with third-party systems using APIs, Integration Hub, and MID Servers. Enforce ServiceNow platform best practices for configuration, development, and governance. Mentor developers and junior architects on scalable design patterns, platform optimization, and architecture standards. Translate complex business needs into comprehensive technical designs and solution frameworks. Stay abreast of ServiceNow platform innovations and industry best practices to inform and elevate solution strategies. Required Qualifications - 7+ years of experience in IT Service Management, enterprise architecture, or IT solution consulting. 4+ years of hands-on ServiceNow experience across multiple functional modules. Deep understanding of ServiceNow architecture, data models, and performance tuning methodologies. Proven expertise in designing and overseeing complex integrations (REST, SOAP, SSO, LDAP, etc.). Strong communication, presentation, and stakeholder management skills. Preferred Certifications - ServiceNow Certified System Administrator. - ServiceNow Certified Implementation Specialist (minimum three modules). - ServiceNow Certified Application Developer. - ITIL Foundation (v3 or v4). Preferred Experience - Experience leading ServiceNow implementations in large, global enterprise environments. - Familiarity with Agile delivery methodologies and DevOps integration. - Working knowledge of major cloud platforms (AWS, Azure, GCP) and ServiceNow integrations.

ServiceNow Developer with any combination of modules is fine. HRSD • Experience with the ServiceNow HR Service Delivery (HRSD) application • Knowledge of HR functions, processes, and best practices • Knowledge of Case Management, Knowledge Management best practices and design • Experience designing and/or implementing an HR Shared Services center • Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM • Must have hands on standard CSM process implementation • ServiceNow in depth Process knowledge (CSM Process, integrations etc.) • Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) • Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM • Working experience with FSM application on Work Order management, scheduling and dispatch • Configuring Field Agent activities ( Mobile & Desktop) • Configuring Field Service Business Process, Assignment, and Add-ons • Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording • Integrations with Applications and Data Sources. Process Integrations • Good Knowledge on Field Service Industry good practice

Is seeking an experienced ServiceNow SecOps Vulnerability Response SME . The candidate must have 6-9 years of experience, with at least 5+ years in ServiceNow and over 1 year in Vulnerability Response. Responsibilities include implementation of Security Operations modules like Vulnerability Response and Configuration Compliance, integration with vulnerability scanners, scripting, process automation, and ServiceNow Orchestration. Expertise in ITSM modules, catalog items, workflows, REST/SOAP, Agile environments, and scripting (JavaScript, HTML, XML, AJAX) is required. Location- Noida,Pune,Bengaluru,Chennai,Hyderabad,Thiruvananthapuram,Coimbatore, Chandigarh, Gurugram,Jaipur, Nagpur, Indore, Mysore, Bhubaneshwar, Mangalore Education- Bachelors Degree in Computer Science, Information Systems, or a related field

Location - Pan India Grade - B2, B3, C1 B2 - 22 LPA (7.5% variable included) B3 - 32 LPA (10 % variable included) C1 - 44 LPA ( 15% variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

Candidate to be proactive in learning via training provided to him/her, candidate to be professional and team player Candidate need to be open to learn to new concepts and be a part of our culture MS Power Automate , Agile , OutSystems , Service Now (Performance Analytics)

Access Management (SSO/MFA). Access Management L1To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Should have through Knowledge on below domains like : 1) MIM Knowledge: a. How to create User in MIM b. How to disable users in AD c. How to Extend User Expiry Dates d. How to Allocate O365 Licenses. e. How to convert ETW to Permanent. f. How to Change Display Name in MIM. 2) Through Knowledge of Shared Mail Boxes: a. How to Create Shared Mail Boxes. b. How to Modify Shared Mail Boxes. c. How to Add users in Shared Mail Boxes. 3) Through Knowledge for File Share Accesses: a. How to Provide access in File Shares. 4) Through Knowledge for Service Account Creation. 5) Through Knowledge for Creation of SADM. 6) Through Knowledge of Access on Security Groups. 7) Through Knowledge of Mail Creations in MIM.

Access Management (SSO/MFA). Access Management L1To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Should have through Knowledge on below domains like : 1) MIM Knowledge:a. How to create User in MIMb. How to disable users in ADc. How to Extend User Expiry Datesd. How to Allocate O365 Licenses.e. How to convert ETW to Permanent.f. How to Change Display Name in MIM. 2) Through Knowledge of Shared Mail Boxes:a. How to Create Shared Mail Boxes.b. How to Modify Shared Mail Boxes.c. How to Add users in Shared Mail Boxes. 3) Through Knowledge for File Share Accesses:a. How to Provide access in File Shares. 4) Through Knowledge for Service Account Creation. 5) Through Knowledge for Creation of SADM. 6) Through Knowledge of Access on Security Groups. 7) Through Knowledge of Mail Creations in MIM.

Presales, Solution Design The role requires the Solutions Architect to be part of Infrastructure Services Practice who will be responsible for presales solutions across Infrastructure Technology Services The role requires a very strong understanding of IT Infrastructure Technologies covering entire life-cycle services such as consulting, assessment, design, deployment, migration, and operations The Solutions Architect will work with sales, delivery, operations, and partners/vendors to address the business, operational and technical requirements of the customers The Solutions Architect is required to work and collaborate closely with peers across practices to create leading edge, innovative yet pragmatic solutions for the customers The ideal candidate is expected to be versatile who will handle pre-sales function, customer interactions, technical ownership, willingness to learn emerging technologies and build next generation solutions and offerings

ITIL, Team coordination. Coordination with Cross-Functional Teams: Actively communicate with different teams (technical, operational, business) to ensure alignment and smooth project execution. Downtime Co ordinationo Collaborate with the respective teams to schedule and acquire downtime within the agreed timelines, ensuring minimal disruption to operations. Mylan Change Process:o Adhere to Mylans internal change management processes and procedures to ensure compliance and effective handling of project changes. Work with ITIL Framework:o Utilize ITIL (Information Technology Infrastructure Library) best practices for managing IT services and ensuring service continuity. Change Creation and CAB Attendance:o Create necessary changes on time and attend Change Advisory Board (CAB) meetings to ensure proper change management and documentation. Change Management Processes: