2998 Itsm Jobs - Page 9

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: VMware Server Admin. Experience: 3-5 Years.

Job Title: ServiceNow Developer Location: Pune, Hinjewadi Interview Mode: Face-to-Face (F2F) Interview Date: 2 August 2025 Employment Type: Full-time Key Responsibilities Develop and customize applications on the Service Now platform Implement workflows, business rules, client scripts, and UI policies Integrate Service Now with external systems using REST/SOAP APIs Collaborate with stakeholders to gather requirements and deliver solutions Troubleshoot and resolve platform issues and bugs Participate in Agile ceremonies and contribute to sprint planning Required Skills 37 years of experience in Service Now development Strong knowledge of JavaScript, Glide API, and Service Now scripting Hands-on experience with ITSM, CMDB, and Service Portal Familiarity with Agile methodology and tools like JIRA Interview Details Date: Friday, 2 August 2025 Time: Between 10:00 AM 4:00 PM IST Venue: [Company Office Address or Interview Location in Pune] Documents to Carry: Updated resume, ID proof, and certification copies

Job Title: ServiceNow Developer Location: Bangalore / Hyderabad (Remote as of now) Experience: 5+ years Job Type: Full-time Primary Skills: ITSM, ServiceNow Development, Flow Designer, Workflows, Service Portal, REST/SOAP Integrations Job Description: We are looking for a skilled ServiceNow Developer with strong expertise in ITSM processes and hands-on experience in designing and developing ServiceNow solutions. Key Responsibilities: Design, develop, and implement custom ServiceNow applications and modules Develop and enhance Service Portal , Workflows , and Flow Designer components Work on REST/SOAP-based integrations with external systems using Integration Hub Utilize tools like Automated Test Framework , Virtual Agent , and Agent Workspace Manage and optimize Request Catalogs , performance dashboards, and reports Collaborate with cross-functional teams to understand requirements and deliver scalable solutions Maintain and troubleshoot both Client-Side and Server-Side scripts Ensure adherence to best practices in ServiceNow administration and customization Required Skills: Strong hands-on experience in ServiceNow ITSM development and administration Deep understanding of Workflows , Flow Designer , and Integration Hub Proficient in Service Portal design , including widgets and themes Experience with UI Builder , Performance Management , and Request Catalogs Good knowledge of ITIL processes , especially in Asset, Configuration, Incident, Problem, and Product Catalog Management Proficient in scripting (JavaScript), and front-end technologies including HTML, CSS, AJAX Exposure to API integrations (REST/SOAP) and service orchestration Preferred Qualifications: ServiceNow Certification (CSA/CIS) is a plus Experience with Agile or Scrum methodologies

Job Summary: WovV Technologies, Global Business Productivity SaaS company, is hiring ServiceNow Developer ITSM for Bangalore / Delhi ( Working from Office ). WovVTech s suite of products are now empowering users across 3000 locations in 50 countries to digitise their operations, get real-time decision-driven analytics, and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services. Location: Bangalore/Delhi (Working from Office) Experience: 6+ years in ServiceNow development with ITSM Key Roles and Responsibilities: Design, develop, and implement custom ServiceNow applications Integrate the ServiceNow platform with other systems Troubleshoot and debug ServiceNow applications Work with business analysts to gather requirements Work with other IT professionals to deploy and maintain ServiceNow applications Requirements: Experience with the development and implementation of ServiceNow ITSM modules Expertise in working with script-based ServiceNow components such as business rules, the script includes client scripts, UI pages, UI Actions, Workflow, etc and Javascript Experience in CMDB implementation, CSDM modeling, and SPM module (demand management) Knowledge of JavaScript, HTML/CSS, and SQL Experience with API integrations Understanding of Agile methodologies ServiceNow certifications (Certified Application Developer) strongly preferred but not mandatory Benefits and Perks: 5 Days working Team Outing Exciting career path with an exponentially growing company Fun activities Abroad opportunities Deserving compensation Job Title ServiceNow Developer ITSM Location Bangalore / Delhi Min. Experience 6+ Years Salary As per Industry Standard

We are seeking an enthusiastic and flexible ServiceNow Developer with one to two years of experience to join our dynamic technology team The ideal candidate is passionate about exploring the technology world both within and outside ServiceNow thrives in a challenging environment and is eager to expand their programming skills in Python Node JS and beyond You will collaborate with cross functional teams contribute to ServiceNow development and integrations and have opportunities to learn and grow across the technology stack. Essential Functions Develop configure and customize ServiceNow applications and modules such as IT Service Management IT Operations Management Human Resource Service Delivery or Customer Service Management based on business requirements Design and implement workflows business rules client scripts user interface policies and data imports within the ServiceNow platform Support integrations between ServiceNow and external systems using REST and SOAP APIs and scripting including JavaScript Python Node JS and other languages Collaborate with business analysts and senior developers to gather and translate requirements into effective ServiceNow solutions Troubleshoot and resolve ServiceNow platform issues assist in root cause analysis and implement sustainable solutions Stay current with ServiceNow releases features and industry trends and actively recommend enhancements and optimizations Create and maintain technical documentation and adhere to platform best practices Participate in project meetings Agile and Scrum ceremonies and provide regular status updates to project managers and leadership Demonstrate openness and flexibility to learn and work on new technologies beyond ServiceNow as required This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications - Bachelors degree, OR 3+ years of relevant work experience Preferred Qualifications - Understanding of ServiceNow core modules and basic platform administration - Knowledge of REST and SOAP APIs, integr

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Technology | IT Service Management Tools | Servicenow | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Customer Centricity | 4 - Advanced Tertiary -> Behavioral | Microland Skills | Execution Excellence | 4 - Advanced Tertiary -> Functional | Training and Development Activities | Conducting Training | 4 - Advanced Certification : Technology | IT Service Management Certifications | ITIL Expert Certificate Details: Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. 1. Provide customers with the information they need to rent or purchase equipment that is appropriate for their project 2. Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs 3. Train the sales staff using best practices in upselling, customer satisfaction and brand promotion 4. Manage our work order system, including invoice logging, and generate service invoices 5. Instruct customers on equipment operation, care and maintenance 6. Inspect rental equipment upon return and return deposits less any observed damage 7. Increase sales across all channels through effective hiring, training and management approaches

ql-editor "> Job Title: ServiceNow Architect Experience Required: 8+ Years Remote Job Summary: We are looking for a highly experienced ServiceNow Architect with 8+ years of hands-on experience in designing, implementing, and managing ServiceNow solutions. The ideal candidate should have deep technical expertise across multiple ServiceNow modules including ITSM, ITOM, ITAM, and HRSD , with a strong grasp of architecture principles and complex integrations. Key Responsibilities: Design and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, and HRSD modules. Provide architecture guidance for complex enterprise-level ServiceNow projects. Lead ServiceNow implementations, customizations, and integrations with third-party tools. Drive CMDB strategy, CSDM adoption, and Service Mapping initiatives. Collaborate with business and technical stakeholders to define best practices and scalable architectures. Customize Portals and Workspaces using AngularJS and ServiceNow UI Framework. Ensure solution compliance with ServiceNow best practices and performance benchmarks. Mandatory Skills: Strong expertise in ITSM, ITOM, ITAM , and HRSD. Proficiency in JavaScript , Glide API , Flow Designer , Integration Hub , and MID Server configurations. In-depth knowledge of CMDB architecture and CSDM framework . Experience with ServiceNow Discovery , Service Mapping , and complex integrations. Hands-on experience in Portal and Workspace customization . Familiarity with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus. Soft Skills: Excellent communication, presentation, and stakeholder management skills. Strong documentation and technical writing capabilities. Ability to work in agile environments and collaborate with cross-functional teams. Analytical thinking and strong problem-solving skills. Certifications (Preferred): ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD) Certified Technical Architect (CTA) ITIL or Agile/Scrum certifications (e.g., Certified ScrumMaster)

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical and problem-solving skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for client queries and issues. Identify and mitigate risks associated with project implementation. Develop and maintain detailed documentation of project plans and outcomes. Job Requirements Proven experience as a Senior Analyst in the IT Services & Consulting industry. Strong understanding of analytical and problem-solving principles. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to analyze complex data sets. Experience with process improvement initiatives and risk management strategies.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Communicate findings and insights to stakeholders through clear and concise reports. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Experience with data analysis tools and technologies. Ability to adapt to changing priorities and deadlines in a fast-paced environment.

We are looking for a highly skilled and experienced Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain complex data analysis systems and reports. Provide expert-level support for data analysis and reporting needs. Identify trends and patterns in large datasets to inform business decisions. Develop and implement process improvements to increase efficiency and productivity. Work closely with stakeholders to understand business needs and provide solutions. Job Requirements Strong understanding of IT Services & Consulting industry trends and technologies. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for effective collaboration with stakeholders. Experience with data analysis tools and software, such as Excel or SQL. Strong organizational and time management skills to meet deadlines and deliver results.

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Cash Applications Grade: M1/M2- Analyst/ Senior Analyst Shift: Rotational 7:00 PM to 4:00 PM IST (US Shift) Location: Bangalore EC Office Qualification: Commerce Graduate or Postgraduate Experience: 4 to 7 years BFSI Industry Operations/Order Management (PLM) experience in a medium or large organization Notice Period: Up to 30 days Work from Office Requirement: Hybrid mode JD Key Responsibilities Create and manage customer master records in ERP systems Set up new projects and contracts based on deal reviews and SoWs/Contracts Amend contracts according to change orders Update or modify revenue budgets and TCVs as specified in SoWs or change orders Review contracts for compliance and accuracy Assign and reallocate resources as required Communicate with onshore operations teams and PMs for project updates and corrections Monitor missing and unapproved time sheets and distribute related reports Maintain documentation for client-specific exceptions Process time and expense corrections upon request Well-versed on T&M, FP, and RR project concepts Adjust bill rates and perform pricing or repricing rate corrections Update revenue forecasts in reporting tools Follow up on pipeline opportunities with project managers Create pricing templates and sales opportunities for new deals Analyse actuals V/s forecast revenue and update comments accordingly Collaborate with billing teams on rate corrections, customer information changes, and contract amendments Prepare reports for operations teams or project managers Support SOX and substantive audits Manage group mailboxes Review and update process documents quarterly Skills: Proficient in Microsoft Excel Highly organized, with the ability to manage tight deadlines Strong verbal and written communication skills Keen attention to detail Adheres to established timelines and SLAs Possesses a solid understanding of business processes, systems, and tools Comfortable working in a fast-paced environment Experience with PeopleSoft/ SAP is preferred

Dear Candidate, One Of Our Top MNC Immediate Hiring for Servicenow Architect Roles in PAN India Location. Role : ServiceNow Architect Exp: 10 to 18 Years Np : Immediate to 60 Days Location : PAN India Skills : ServiceNow,Architect,ITIL,CMDB,ITSM,ITOM,Java Script,Snow Key responsibilities Experienced ServiceNow Architect with proven capability and experience to support building ServiceNow Capability. Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work Assures technical integrity of proposed solutions Advises on the impact of design options to related programs and on the process for assessing such impact. Co-ordinates design and development activity within a program, acting as custodian of plans and policy for the platform. Responsible for supporting, developing, configuring, testing, implementing, and maintaining the Service Desk application - Service Now. Additional Responsibilities Creation of HLD and Detailed Design (DD) documents and providing guidance and support to Engineering team during design, test and deployments. Sound knowledge of Service Now application(s) integration with third party systems/applications. Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management Demonstrates working knowledge of Service Now core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/ Self-Service Portal Collaborate effectively to develop solutions and handle general updates and configuration changes/requests. Skills / Experience required Experience in a customer-centric support role, preferably in environment providing IT services Experience in Application Support or IT support. A detailed understanding of the user / business function, work process and key business outputs. Experience of service desk applications including configuration. Detailed understanding of ITIL processes and application Scripting experience - JavaScript, HTML ServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow. ServiceNow Implementation Specialist and Application Developer are added advantages. A team player who can balance need, risk and pragmatism when developing solutions. Good analytical skills, structured and methodical approach, highly organized If Any one interested Please share me your resume uday.g@kanarystaffing.com

Educational Requirements Bachelor of Engineering Service Line Cloud & Infrastructure Services Responsibilities Responsibilities: Support Desktop & Laptop OS Windows, Mac installation, configuration & troubleshooting Microsoft patches, AV and desktop application support Troubleshoot Desktop & Laptop OS Configuring of Driver & Devices Install & troubleshoot standard software Email & Application Support Basic LAN IP address allocation, conflicts, able to differentiate the required network from others Wireless LAN troubleshooting Perform Install, Move, Add or Change (IMAC) at the workstation level AD domain Resolve Printer installation and sharing related issues (Network / Local Printer) Scanner relates issues/troubleshooting In case of hardware problems, escalate to hardware vendors Remote Support-Desktop and Remote Assistance Technical and Professional Requirements: : 5+ years of experience in Desktop support Strong Experience in windows 10 and 11 support. Able to manage a team of 10-20 members Mandatory to work 24X7 shifts Experience with scripting automation using Vbscript, powershell, or other scripting languages, with three years’ experience using PowerShell to automate task would be an added advantage. Preferred Skills: Domain-Network-Network Security Firewall & Policies Technology-Embedded Software-Wireless Technology-Backup Administration-Backup Technologies Technology-Database-Oracle Database Foundational-Service Management-ITIL Technology-Microsoft Technologies-Windows OS Technology-Database Administration-MS SQL Server-SQL Server Technology-EUC-EUC-Others Technology-Network-Firewall_and_Media-Juniper-Firewall Technology-Network-Load Balancer-F5-Load balancer Technology-SAP Basis Administration-SAP Basis Admin Technology-Infrastructure-Storage-Administration-Server-Storage-Others Technology-Networking-Routing technologies

Educational Requirements Master of Science (Technology),Master Of Comp. Applications,Master Of Engineering,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities Demonstrable experience in designing and implementing SAM Governance, Policy and lifecycle processes aligned to industry accepted standards.Expertise in software licensing for major publishers (minimum 3) like IBM, Oracle, SAP, Microsoft and VMware.Identifies and delivers on various cost optimization opportunities throughout the asset lifecycle.Provide consulting advise on license implications for deployments in Datacenter, EUC estate and Cloud.Experience in understanding IT Infrastructure, cyber security and network land scape and respective software knowledge is added advantage.ToolsExpertise in functional implementation of Flexera or ServiceNow SAM Pro or Snow License ManagerProcurementStrategic advice on software sourcing and involve in negotiations for large and small dealsBetter understanding on various licensing models for resellingQualifications5+ years of experience Preferred Skills: Technology-Software Licensing-Software Licensing Foundational-Software asset management-Software inventory License manager Software metering

Educational Requirements Bachelor of Engineering Service Line Computers & Communications Division Responsibilities Hands-on experience in networking, routing, and switching technologies of 3 to 4 years. Thorough knowledge of Networking, OSI Layers Thorough knowledge of Network security concepts, secure network design/deployments Hands-on experience with working on Firewall, IPS, Security management, Routers, and Switches Good understanding of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP), Routing Protocols, IP addressing and subnetting, VLANs Experience with firewalls, internet VPNs, remote implementation, troubleshooting, and problem resolution. Familiarity with server management and monitoring tools. CCNA or CCNP certifications is a plus. Knowledge of ITIL and ITSM processes, like, SLA, Change/Release Management. Experience in using ticketing tools such as service now, remedy will be an added advantage. Excellent written and verbal communication skills. Preferred Skills: Technology-Network-Switching Technology-Networking-Routing technologies

AsProcessAnalyst – Record to Report (R2R),you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, FixedAssets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions in the ERP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Proficient in MS Office applications and any ERP software as an end-user. Self-directed and ambitious achiever. Meeting targets effectively. Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Provide technical operations support to clients on supported application, DevOps, middleware, security and infrastructure. Following a client standard workflow Provide Application ID management support. Provide infrastructure elasticity by auto scaling up/down of resources based on the business requirements Preferred technical and professional experience Technical understanding of Client platform (PaaS), HA infrastructure and load balancers. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution

As Process Analyst– Record to Report (R2R), you are responsible for general accounting which includes reconciliation, preparation of balance sheet and profit and loss account, fixed assets accounting, inter-company accounting, cash & bank accounting, financial analysis, and reporting. Your primary responsibilities include: Coordinate all accounting activities associated with General Ledger, particularly fixed assets, inter-company, inventory, cash & bank, indirect tax, and accruals. Identify risks or opportunities to revenues, cost, and profitability and propose appropriate actions. Adhere to client Service Level Agreements (SLAs) and meet the specified timelines. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management. Preferred technical and professional experience Commerce graduate with a minimum of 2-4 years of experience in the Record to Report domain. Experience in preparing Balance sheets, handling Month-End Closure, Fixed Assets, Inter-Company, and Cash reconciliations. Posting Journal entries and recording the transactions on SAP. Demonstrated proficiency in coordinating audits, meeting customer expectations, and managing updates for management reviews in report management.

Hiring Now | Full-Time ServiceNow Opportunities | Big 4 Client Locations: Mumbai | Bangalore | Pune Joining Timeline: August or Early September 2025 Notice Period: Only Serving Notice Period candidates will be considered A Big 4 consulting client is hiring full-time ServiceNow professionals across multiple modules. This is a great opportunity to join a top-tier organization and work on enterprise-level implementations. Open Positions & Experience Mumbai (Work from Office 5 Days a Week) ServiceNow CSM Consultant – 3+ Years ServiceNow Discovery Specialist – 3+ Years ServiceNow HAM Consultant – 3+ Years Bangalore / Pune (Preferred: Bangalore) ServiceNow SecOps Engineer – 5+ Years ServiceNow ITOM (Discovery) Developer – 5+ Years Bangalore ServiceNow ITSM Developer – 5+ Years Senior Integration Architect / ServiceNow Lead Developer – 6+ Years ServiceNow Developer – 4+ Years Work Type: Full-Time Employment Mode: Onsite in Mumbai | Hybrid in Bangalore/Pune Requirement: Must be currently serving notice Joining availability: August or Early September 2025 To Apply: Send your updated resume to: krishnanjali.m@technogenindia.com Referrals are highly appreciated!

Apply directly to below link Link :: https://www.jobs.global.fujitsu.com/job/ServiceNow-ITSM_Technical-Consultant_2229/2229-en_US/ Experience: 5+ Years Shift: 9 AM to 6 PM Hybrid work Mode Job Description: We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will • In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. • Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.• Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs. • In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services. • Hands on implementation experience on Bi-directional Integrations custom integration. • Hands on experience on implementation of Custom Rest and Soap services. • Identification & design of ServiceNow integration requirements, including • ServiceNow Mid-tier setup • Event Management integration • Service Mapping & Discovery integration (CMDB) • Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices. • Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions. • Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer. • Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc. • Create, modify, and publish service catalog and Record producers. • Suggest and implement proposals for process improvements within projects, once agreed. • Provide technical documentation on modules / products, following company standards on customer projects. • Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML. • Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users. • Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution. • Develop and document best practice approaches and reusable assets for the deployment team. • Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing. • Support user acceptance testing • Support go-live and early life/warranty support periods. • Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement. Regards, Priya.jagadale@fujitsu.com

1. Application Support (Banking Domain Preferred) Provide L2/L3 support for business-critical applications. Manage incidents, problems, and changes in alignment with ITIL practices. Collaborate with cross-functional teams to ensure application reliability and performance. 2. Database & SQL Expertise Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server. Perform data analysis and troubleshoot database-related issues. 3. Linux & Shell Scripting Execute Linux commands for system monitoring and issue resolution. Develop and maintain shell scripts for automation and operational efficiency. 4. Alert Management Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc. Respond to alerts and take proactive actions to minimize downtime. 5. Logs Management Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities. Conduct root cause analysis (RCA) and document findings. 6. ITIL & ITSM Practices Apply ITIL principles in managing service operations. Use ITSM tools such as ServiceNow, JIRA, or BMC Remedy for ticketing and workflow management. Ensure compliance with SLAs and maintain high service quality standards.

Windows Production Support JD- Work from office is mandatory (WFH is not available on this position). Should be ready to provide 24x7 support for critical production systems. Should be able to write basic SQL Knowledge of IBM MQ, Windows & Monitoring Tools will be added advantage Observe and monitor the health of the application(s) including event and alert management. Perform Business checks, high volume processing & special day handling process. Acknowledge, triage, investigate, troubleshoot & resolve issues within timelines and SLAs. Knowledge of Job scheduling & monitoring along with Job failure analysis. Participate in regular DR, BCP activities & maintain documentation. Perform operations queries and ensure resolution within agreed timelines. Perform, troubleshoot & support periodic activities such as beginning / end of day, month - end, quarter - end and year - end processes. Apply security patches and software updates. Escalate production issues to appropriate team when necessary. Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Interact with client/onsite counterpart for issue resolution Able to follow the incident/change/problem management process Understanding of ITIL and its components Perform scheduled maintenance and support release deployment activities after hours. Should be comfortable to work in clean room with project specific limitations. Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions. Hands-on technical implementation and deployment of projects in pilot/production environments. REQUIRED SKILLS- 3+ years working experience in deployment, support or development of Microsoft based technologies hosted on a Windows environment Experience in Production Application Support on Microsoft technology stack Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered in Knowledge of ITIL processes Application / Product Monitoring (Basics) Basic Knowledge on common monitoring tool Team player and flexible Strong knowledge of any ITSM tool (ServiceNow is preferred)"

Primary Skill - ITOM - Event Management, CMDB Experience - 9 years - 12 years Location - Pune / Mumbai / Chennai / Ahmedabad / Noida / Coimbatore / Bangalore / Dehradun ITOM - Event Management, CMDB Service Operation Workspace, Interface (REST, Webhooks) Virtual Agent ServiceNow Fundamentals(Flow, Scripting, configuration, ITSM) If interested , Kindly share your updated resume to AISHWARYAG5@hexaware.com

Job Summary We are seeking an experienced and highly skilled Control-M L3 Engineer to join our Middleware Operations team. The ideal candidate will be responsible for the administration, optimization, and support of our Control-M job scheduling environment, providing expert-level troubleshooting, automation, and systems integration. Key Responsibilities Ready to work in 24x7 shift model Work from Office, as per Organization policy and/or Operation requirement. Should be available at base location i.e. Bangalore/Pune Administer and maintain Control-M components: Server, Enterprise Manager, Agents, plug-ins Perform version upgrades, patching, and environment migrations Resolve advanced job failures, performance bottlenecks, and complex dependency issues Monitor system infrastructure to ensure high availability and scalability Design, configure, and manage job schedules across diverse platforms Optimize workflows to align with SLAs and enhance operational efficiency Develop automation scripts (Shell, Python) to streamline operational processes Implement and manage Control-M backup and recovery strategies Provide L3 support and lead root cause analysis for escalated issues Handle ServiceNow catalog tasks, incident and change tickets with precision Integrate Control-M with enterprise applications using APIs and custom plug-ins Collaborate with internal teams to provide technical support and training Maintain comprehensive technical documentation, SOPs, and best practices Enforce ITIL-compliant processes and ensure adherence to service protocols Support and maintain HA/DR configurations to ensure business continuity Required Skills & Qualifications Deep expertise in Control-M architecture and operations Proficiency in Linux/Unix and Windows environments Strong scripting skills: Shell, Python Experience with Control-M APIs and third-party integrations Hands-on experience with ServiceNow or similar ITSM tools Sound understanding of ITIL processes and best practices Excellent analytical, problem-solving, and communication skills Proven ability to work independently and in cross-functional teams Additional Information Certification in Control-M or ITIL is a plus Experience in large-scale enterprise environments preferred

Job Description: Experience with requirement gathering, understanding customer needs, and designing processes aligned with client expectations and ITIL best practices. Experienced in using Agile methodologies to implement and manage projects effectively. Hands-on experience in implementing ServiceNow for ITSM and ITBM modules including: Incident Management Change Management Problem Management Service Request Management Project Management Service Portal Workflow configuration Proficient in developing and maintaining essential project documentation such as process flows, presentations, Sprint Planning, and Project Planning artifacts. Strong ability to analyse and write User Stories based on Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs). Experienced in Sprint planning, designing and dividing user stories based on detailed requirement analysis. Ensures ITSM tool configurations (specifically in ServiceNow) are aligned with the Functional Requirement Specifications (FRS). Good understanding of Software Development Life Cycle (SDLC) methodologies, including both Waterfall and Agile frameworks. Expertise in gathering, analysing, and documenting business requirements, and preparing comprehensive BRDs and FRSs. Effectively coordinates with stakeholders to translate business needs into actionable project plans. Strong in time management and consistent communication, providing regular updates to both customers and internal teams.