2360 Itsm Jobs - Page 50

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs. Assist in defining requirements and designing applications using ServiceNow IT Operations Management. Develop and maintain technical documentation related to application design and implementation. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and implementing ServiceNow workflows, forms, and reports. Experience in integrating ServiceNow with other systems. Experience in scripting languages such as JavaScript, HTML, and CSS. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. This position is based at our Hyderabad office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that enhance operational efficiency and effectiveness. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Develop and implement software solutions to meet business requirements. Collaborate with team members to design and deliver high-quality applications. Troubleshoot and resolve technical issues in applications. Stay updated with industry trends and best practices. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management processes. Experience in designing and implementing ITOM solutions. Knowledge of IT service management principles. Hands-on experience with ServiceNow platform. Good To Have Skills:Experience with ServiceNow Service Mapping. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Operations Management. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional design solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and understand business requirements. Design and develop applications that align with business processes. Implement solutions that enhance user experience and efficiency. Conduct testing and troubleshooting to ensure application functionality. Provide ongoing support and maintenance for developed applications. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management principles. Experience in designing and implementing ServiceNow solutions. Knowledge of ITIL framework and best practices. Hands-on experience in configuring ServiceNow modules. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: Must To Have Skills:Experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Strong understanding of ITIL processes and best practices. Experience in designing and developing ServiceNow applications. Experience in JavaScript, HTML, CSS, and AngularJS. Experience in Agile development methodologies. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Graduate Summary :As a ServiceNow IT Service Management Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation and migration to the cloud. Roles & Responsibilities: Assist in defining requirements and designing applications to meet business process and application requirements using the ServiceNow platform. Collaborate with cross-functional teams to ensure successful implementation and migration to the cloud. Develop and maintain technical documentation related to ServiceNow IT Service Management applications. Provide technical support and troubleshooting for ServiceNow IT Service Management applications. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Service Management. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in defining requirements and designing applications to meet business process and application requirements. Experience in technical documentation related to ServiceNow IT Service Management applications. Experience in providing technical support and troubleshooting for ServiceNow IT Service Management applications. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. The JOB FAMILY GROUP is Software Engineering. This position is based at our Gurugram office. Qualifications Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement process improvements. Maintain accurate documentation of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on system or application functionalities. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to communicate effectively with clients and internal teams. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications based on business process needs. Implement best practices for application design and development. Conduct testing and debugging of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Strong understanding of IT service management processes. Experience in designing and implementing ServiceNow solutions. Knowledge of ITIL framework and best practices. Hands-on experience in customizing ServiceNow applications. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : Servicenow Tools Administration, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve working with the ServiceNow platform, collaborating with cross-functional teams, and ensuring the successful implementation of cloud migration and implementation projects. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications using ServiceNow IT Service Management. Ensure the successful implementation of cloud migration and implementation projects. Provide technical expertise in ServiceNow IT Service Management to support the development and deployment of applications. Conduct detailed analysis of complex data sets, employing statistical methodologies and data munging techniques for actionable insights. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with Servicenow Tools Administration. Strong understanding of cloud migration and implementation processes. Experience with data analysis and visualization tools. Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful cloud migration and implementation solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science/IT/Engineering or related field

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Governance, Risk, and Compliance (GRC), WebSphere MQ,XML,Spring,Hibern Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and the ability to collaborate effectively with cross-functional teams. Roles & Responsibilities:1 Expected to perform independently and become an SME.2 Required active participation/contribution in team discussions.3 Contribute to providing solutions to work-related problems.4 Design, develop, and customize applications using ServiceNow GRC platform.5 Collaborate with business stakeholders to gather and analyze requirements.6 Implement and configure ServiceNow GRC modules to meet compliance and risk management needs.7 Develop and maintain technical documentation for applications and workflows.8 Independently work with the Clients and technical Design team to understand ServiceNow IRM requirements.9 Build/implementation of Risk and Compliance Applications in ServiceNow platform.10 Technical competencies in developing smarter solutions for multiple aspects of ServiceNow IRM - Entities, Policies, Control Objectives, Control Indicators, Attestations, Assessments, Risk, Findings etc. Professional & Technical Skills:1 Must have:ServiceNow Development experience with IRM Certification2 Good to have:ServiceNow Development experience with other GRC modules. Any other ServiceNow certifications.3 Excellent interpersonal skills 4 Excellent communication skills Additional Information:1 The candidate should have a minimum of 5 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).2 This position is based at our Chennai office.3 A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Graduate with 15 years of education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Key Responsibilities:-1.Act as a project management lead for the HAM CMDB delivery projects.2.Provide end to end support for managing the HAM CMDB engagements.3.Leads a team of Specialists and analysts for ensuring defect free client deliverables and meeting all KPIs.4.Maintain currency on policy and process documents.5.Configure, develop, enhance, and implement application maps using service mapping.6.Handling Stakeholders and conducting scheduled cadence with them. Technical Experience:-1.Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera, Snow SLM, SCCM.2.Minimum 10- 12 years of experience in ITAM delivery and 10 years of experience in IT asset / CMDB management.3.Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previous engagements. Professional Attributes:-1.Excellent communication written and oral and interpersonal skills.2.Strong communication and presentation skills.3.Should be open to manage and oversee multiple projects.4.Desirable certified Asset manager- CITAM. Educational Qualification:-Graduate with 15 years of education Additional Information:-Flexible Working hours Qualifications Graduate with 15 years of education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional service desk management to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide exceptional service desk management to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Utilize exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Interpret and design resolutions based on deep product knowledge. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Strong understanding of IT operations. Experience with incident management and problem management. Experience with ITIL framework. Experience with ticketing tools such as ServiceNow or Remedy. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools Administration Minimum 3 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow ITSM Hardware Asset Management (ITAM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to ensure successful implementation of ITAM solutions. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Configure and customize the ServiceNow platform to meet ITAM solution requirements. Develop and maintain ServiceNow ITAM workflows, forms, and reports. Provide technical expertise and support for ServiceNow ITAM solutions. Ensure successful implementation of ServiceNow ITAM solutions by conducting testing and troubleshooting. Professional & Technical Skills: Must To Have Skills:Strong knowledge of ServiceNow ITSM Hardware Asset Management (ITAM). Good To Have Skills:Experience with Servicenow Tools Administration. Experience in configuring and customizing the ServiceNow platform. Experience in developing and maintaining ServiceNow ITAM workflows, forms, and reports. Strong understanding of ITAM best practices and industry standards. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful ServiceNow ITAM solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications using ServiceNow HR modules. Customize and configure ServiceNow HR workflows and forms. Perform unit testing and resolve any defects or issues. Provide technical support and troubleshooting for ServiceNow HR applications. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Human Resource Service Management (HR). Good To Have Skills:Experience with ServiceNow IT Service Management (ITSM). Strong understanding of HR processes and workflows. Experience in designing and implementing HR solutions using ServiceNow. Knowledge of ServiceNow HR modules and their functionalities. Familiarity with ServiceNow HR best practices and industry standards. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow Human Resource Service Management (HR). This position is based at our Kolkata office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Collaborate with cross-functional teams to enhance system performance. Document client issues and resolutions for future reference. Stay updated on industry trends and best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience in incident and problem management processes. Knowledge of IT service management tools. Hands-on experience in configuration management tools. Additional Information: The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Infrastructure Service Management Good to have skills : Enterprise Systems Monitoring Tools Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Implement effective incident and problem resolution strategies Update and maintain knowledge base articles for troubleshooting support Collaborate with vendors for issue analysis and resolution Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management Good To Have Skills:Experience with Enterprise Systems Monitoring Tools Strong understanding of IT infrastructure management Knowledge of ITIL framework and best practices Experience in implementing service management processes Additional Information: The candidate should have a minimum of 5 years of experience in Infrastructure Service Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Solution design and architecture in the fields of Digital IT Service Management, Service Assurance, and AIOps, including infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, and server and network automation tools across Data Centre, Cloud, Network, and EUC domains. The portfolio encompasses BSM tools solutions and pre-sales activities necessary to build IT services for end customers. This includes solution architecting, consulting, tools portfolio optimization, process gap analysis, solution defense, OEM alliances, delivery interface, and service level management. The role involves ensuring proactive engagement with customers to understand their tools estate and proposing next-generation solution areas that deliver business value. Responsibilities also include completing the technical response of proposals, including compliance with requirements, and incorporating Wipro's proprietary solutions and IPs, such as HOLMES. The individual will be responsible for reviewing, enhancing, and improving tools-specific solutions, value propositions, and pricing based on experience and expertise in BSM solutions at large strategic outsourcing engagements for Wipro. Additionally, this role involves managing interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research? Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc.? Attain market references and recognition through highest analyst rankings, client testimonials and partner credits? Be the voice of Wipros Thought Leadership by speaking in forums (internal and external)? Mentor developers, designers and Junior architects in the project for their further career development and enhancement Qualifications: 10+ Years of experience in IT industry in infrastructure support and management area Experience in Enterprise tools solutioning covering ITSM, ITOM, ITAM tools. Demonstrated ability to communicate both laterally and up to influence decisions and actions. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

The ServiceNow developer specializing in the ITSM module will be responsible for designing; developing; and maintaining features. The incumbent should have an advanced Strong expertise in JavaScript programming The ability to create reports; dashboards; including Performance Analytics and prepare package and component deliveries; and a good understanding of HTML and Angular technologies. Manage tables; forms; business rules; system configuration Develop and maintain client-side scripts and server-side scripts on the ServiceNow platform. Create Business Rules and Scripted REST APIs to automate processes and enhance operational efficiency. Design and generate relevant reports to highlight information. Utilize the Performance Analytics tool to analyse data and identify potential improvements. Design and develop custom dashboards to enable stakeholders to visualize key performance indicators and make data-driven decisions. Prepare packages and components related to developments made. Ensure clear and comprehensive documentation to facilitate deployment and delivery management. Design, develop and enhance the service portal using HTML and Angular languages and/or UI Builder module. Ensure a user-friendly interface and optimal user experience for system users Itsm, Api, Javascript, Angular, Html

Job Description: 1. Should possess extensive technical capabilities (Experience/certification) on ServiceNow ITSM, Portal and Integration 2. Should have at least 3 to 6 years development experience in ServiceNow development 3. Should be ready to work on ServiceNow development (Developer activity and lead as well) facing the clients 4. Should have very good communication 5. Should collaborate with all the stakeholders to bring positive results 6. Should be a quick learner, adapt to changing scenarios and still deliver timely with quality Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Hello Folks, Please find below the Job Description- Company Name- Trueblue India Position- Infrastructure & Hardware Experience- 1-3 Years Location- Gurgaon Sec- 48 Shift Timings- 24*7 5 Days work from office + Both sides cab Interested candidates can contact HR - Saloni Sabharwal (9999608040), ssabharwal@trueblue.com. Responsibilities- Provide technical assistance and support for incoming queries/calls and issues related to computer systems and software Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Managing one or more customer service Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services Receives and handles requests for service, following agreed procedures Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements Type at least 45 WPM Proficient in basic troubleshooting Good grasp of Current Operating System functionality Proficient with Microsoft products Must Have: - Excellent Communication & Customer Handling Skills ITIL process knowledge Well versed with the Service Now ticketing tool Willing to learn Adhere to TB ITSD guidelines Good hands-on hardware troubleshooting, including printers, phones, network, desktop/laptop setups, routers,etc. 1 Years of experience in a similar role Good to have skills: Ability to solve problems Strong attention to detail Ability to explain technical concepts to inexperienced users Time management skills Interested candidates can contact HR - Saloni Sabharwal (9999608040), ssabharwal@trueblue.com.

Support the Technology Risk Management (TRM) division of an APAC based Asset Manager Implement TRM Framework: Implementation of the Local Business Unit (LBU) Technology Risk Management (TRM) framework, ensuring alignment with local and regional requirements. Provide Expertise and Guidance: Offer technical and best practice guidance on information and technology risk, taking into account platform-specific and regional complexities. IT Risk Indicators: Manage and review standardised IT key risk indicators/metrics submission from all various IT Functions for analysis and early identification of risk trends. Risk Appetite and Key Metrics: Establish and roll out the information and technology risk appetite and key risk metrics for effective management oversight. Risk Register Monitoring: Proactively monitor the LBU risk register and escalate any potential risk areas for Group-level reporting, ensuring risks are appropriately rated and mitigated. Collaborate with various stakeholders: Maintain a trusted, collaborative relationship with stakeholders to promote engagement in TRM activities and reporting requirements, including the preparation and collation of the Group Risk Committee’s Risk Pack. Risk Culture: Promote a strong risk management culture across LBU stakeholders, focusing on managing information and technology risks effectively. Support Periodic Risk Reporting: Assist the LBUs 2nd line ORM/ERM in ensuring timely and accurate reporting of information and technology risk matters to the LBU risk committee. Experience / Qualification 1. Relevant experience, with compulsory experience in Technology or Risk Management/Audit. 2. Candidates should demonstrate experience in identifying, managing, and reporting risks and controls in at least three or more of the following areas: IT Infrastructure Management: Networks, platforms (e.g., IBM, Unix, Windows), middleware, and databases. IT Operations: Data center management, backup, batch processing, incident and problem management. Application and Interface Security: Ensuring secure development practices. Application Development and Change Management (SDLC): Experience with the full software development lifecycle. IT Project Management/Delivery: Overseeing projects from initiation to completion in any specific risk / technology capacity. Third-Party Risk Management: Managing vendor risks effectively. IT Service Management: Familiarity with frameworks such as ITIL. Identity and Access Management (IAM): Experience with tools like SailPoint, CyberArk. Cybersecurity: Familiarity with frameworks like NIST, and experience with security tools and operations. 3. Candidates with the relevant certifications in areas such as Technology Risk Management, Technology Audit, IT Management, Cybersecurity, Cloud, Software Engineering, or Project Management will have additional advantage. Examples include: Risk Management: CRISC (Certified in Risk and Information Systems Control) Audit: CISA (Certified Information Systems Auditor) IT Service Management: ITIL Foundation, PRINCE2, PMP Cloud/Network: Microsoft Certified Azure Solutions Architect Expert, (ISC) CCSK, CompTIA Cloud Essentials IT/Information Security: CISSP, CISM, CompTIA Security+ Software Development: DevOps Engineer Professional, Google DevOps Engineer, Microsoft Certified Solutions Developer 4. Skillsets in coding e.g. Python, and intelligence dashboards like PowerBI would be advantageous.

Skill required: Global Mobility - Global Mobility Designation: Transitions Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Process or coordinate the preparation and submission of firm-sponsored visa applications based on local country requirements and procedures. Maintain required visa/employment authorization documentation. Document expiration dates in our database and monitor for expiration and coordinate extensions. Interface with firm-sponsored visa applicants and permanent residency applicants and the Department of Immigration. Interface with inbound/outbound assignees and HR as needed to assist with immigration process. Interface with vendors (Immigration, taxation, relocation, insurance) Process and allocate service provider / vendor invoices.Policy Administration: Provide assistance to assignees, Payroll and Expense Team, Tax, Project Managers and HR with cross-border policy queriesResponsibilities:- 1. Read, understand and analyze client process as per the business rules. 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Participate in client conference calls and prepare minutes of meeting'. 5. Ensure LWI's are followed and updated regularly and train the team members on process updates. 6. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.13. Enrich team members with a clear sense of direction and understanding of each others responsibilities.14. To be available on the floor through the day to resolve process related issues. 15. Participate in Team building activities. What are we looking for? NANA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Global Mobility - Global Mobility Designation: Transitions Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Process or coordinate the preparation and submission of firm-sponsored visa applications based on local country requirements and procedures. Maintain required visa/employment authorization documentation. Document expiration dates in our database and monitor for expiration and coordinate extensions. Interface with firm-sponsored visa applicants and permanent residency applicants and the Department of Immigration. Interface with inbound/outbound assignees and HR as needed to assist with immigration process. Interface with vendors (Immigration, taxation, relocation, insurance) Process and allocate service provider / vendor invoices.Policy Administration: Provide assistance to assignees, Payroll and Expense Team, Tax, Project Managers and HR with cross-border policy queriesResponsibilities:- 1. Read, understand and analyze client process as per the business rules. 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Participate in client conference calls and prepare minutes of meeting'. 5. Ensure LWI's are followed and updated regularly and train the team members on process updates. 6. Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.13. Enrich team members with a clear sense of direction and understanding of each others responsibilities.14. To be available on the floor through the day to resolve process related issues. 15. Participate in Team building activities. What are we looking for? NANA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process effectively Ensure timely project delivery Provide guidance and mentorship to team members Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management Strong understanding of IT service management processes Experience in designing and configuring applications on the ServiceNow platform Knowledge of ITIL framework and best practices Hands-on experience in leading application development projects Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

About The Role : Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their > 5+ years of experience with BMC ITSM Helix SaaS/On Prem as a developer. Excellent Written and Verbal communication skills to interact with business users, gather requirements and document workflow / integrations. Strong understanding of BMC Helix SaaS multi-tenancy platform. BMC Helix ITSM customization, administration, and support in the latest version of Helix. Customization of various application in Helix PWA. In depth Knowledge of various workflows in Helix. Issue debugging and fixing of BMC Helix ITSM. Should have extensive experience working with BMC Developer Studio. Experience in BMC ARS custom application development. Configuration of SLM. Should have experience configuring IM, PM, CM, SRM, Service Catalogue, KM, RM, CMDB modules. Should have experience configuring hardware asset management (HAM) and software asset management (SAM) modules. Knowledge of Integrating with Third-party ITSM tools like ServiceNow, ManageEngine etc. Experience with migrating data from legacy system (Remedy, ManageEngine etc) In depth knowledge on BMC Helix Discovery module. Experience in service mapping and service health dashboard creation using BMC Helix Discovery module. Catalogue item development in DWP 21.3 & above Create and update complex catalogue item in DWPA. Development of catalogue in BMC Helix Business Workflows. Knowledge on UI/UX principles for designing catalogue items and service requests in DWP portal. Integrate catalogue items using REST pallet and other available connectors. Experience in scripting and customization using JavaScript and JSON. Experience in BMC Helix CMDB, Data Model, and various jobs. Experience on integrating CBMD with various data providers like BMC Helix Discovery. Integration using REST API and Webservice. Should have experience in automating workflows, business rules and processes with BMC helix Experience in integration using Atrium Integrator/spoon jobs. Experience in uploading and managing foundation data. Prepare complex reports based on Helix Dashboards/Smart reporting. Should have experience in creating test cases and validating end-to-end workflow