2998 Itsm Jobs - Page 5

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and problem resolution processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance overall service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Good To Have Skills: Experience with IT service management platforms. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk processes.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk operations.- Experience in using service desk tools like ServiceNow or Remedy.- Knowledge of incident management, problem management, and change management processes.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with incident management and ticketing systems.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Hands-on experience with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in incident management and ticketing systems.- Knowledge of remote desktop tools.- Ability to prioritize and manage multiple tasks effectively. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and escalate complex technical issues to senior team members.- Collaborate with cross-functional teams to enhance service desk operations.- Assist in training junior professionals in service desk voice support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and problem resolution processes. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk operations.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk processes.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : IT Customer Service Representative Project Role Description : Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration. Must have skills : Critical Incident Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as conducting investigations and facilitating restoration efforts to ensure seamless operations and customer satisfaction. You will engage with various stakeholders to address concerns and provide timely solutions, contributing to the overall efficiency of IT services. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in documenting incidents and resolutions to enhance team knowledge.- Collaborate with cross-functional teams to ensure effective communication during incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management.- Good To Have Skills: Experience with IT service management tools.- Strong analytical skills to assess incidents and identify root causes.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with ITIL framework and best practices in incident management. Additional Information:- The candidate should have minimum 0-2 years of experience in Critical Incident Management.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement effective solutions to complex problems using expertise in IT Services & Consulting. Provide guidance and mentorship to junior team members to enhance their skills and knowledge. Analyze data and metrics to inform business decisions and drive continuous improvement. Stay up-to-date with industry trends and emerging technologies to identify opportunities for growth. Foster a culture of innovation and experimentation within the team. Job Requirements Proven track record of success in IT Services & Consulting, with a minimum of 44 years of experience. Strong understanding of industry trends and emerging technologies. Excellent communication and interpersonal skills are required for effective collaboration with diverse stakeholders. Ability to analyze complex data sets and develop actionable insights. Strong problem-solving skills with the ability to think creatively. Experience in leading and mentoring high-performing teams.

About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationSAP SuccessFactorsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Manage SAP BW/DataSphere operations Resolve incidents Optimize workflows, support upgrades, and ensure system reliability while collaborating across teams and documenting best practices. Required Candidate profile Exp SAP operations expert with 5+ years in BW/DataSphere, strong troubleshooting and automation skills, and proven ability to manage incidents, optimize processes, and collaborate cross-functionally.

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAbility to work well in a teamAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for ServiceNow Portal DevelopmentServiceNow Tools AdministrationSAP SuccessFactorsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Business Reporting & Governance - Sustainability Reporting & Analytics Designation: Service Management Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsUnderstanding of ESG reporting expectations and timelines for the different internal / external stakeholders and provide analytics insights, taking into account the common challenges in reporting / and industry best practices. What are we looking for Program Project ManagementAnalysis and ReportingBusiness Intelligence (BI) Reporting ToolsAdaptable and flexibleAbility to perform under pressureProblem-solving skillsWritten and verbal communicationAbility to manage multiple stakeholdersClient ManagementRisk ManagementDefine the overall approach, plans, frameworks, and processes for KYC governance.Partner with the ANZ team to design effective operational and delivery models.Lead program reporting and track performance against established plans and forecasts.Monitor key governance metrics, including Critical Service Levels and Key Performance Indicators.Prepare and present regular reports for leadership and stakeholders, including fortnightly/monthly status updates, quarterly executive reviews, and retrospective sessions.Participate in ongoing governance reviews to address issues, risks, and contractual modifications.Ensure timely delivery of program outputs and governance reports.Promote transparent communication between senior management and key stakeholders.Escalate governance issues when necessary and align governance practices with strategic objectives.Work closely with risk teams to identify and mitigate governance-related risks. Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

tga: Hiring ServiceNow ITOM Expert Remote 1 Lakh/Month (CTC) We're looking for a highly skilled ServiceNow ITOM Consultant with 6+ years of experience to join a remote team focused on delivering enterprise-grade solutions. If you're hands-on with Discovery, Service Mapping, and Event Management, this role is for you. Key Responsibilities: Design and implement ServiceNow ITOM modules like Discovery, Service Mapping, and Event Management. Configure and deploy MID Servers, probes, and patterns. Collaborate with ITSM, CMDB, and other cross-functional teams to ensure seamless integration. Optimize ITOM workflows to enhance efficiency and reduce operational costs. Provide technical leadership and maintain clear, reusable documentation. Qualifications: 6+ years of hands-on experience in ServiceNow ITOM. Deep understanding of IT infrastructure (servers, networks, cloud platforms). Scripting proficiency in JavaScript, PowerShell, or Python. Solid understanding of ServiceNow architecture and integration methods. Certifications (Preferred but not mandatory): ServiceNow Certified Implementation Specialist (CIS) Discovery (Expertise in MID Servers, probes, and Discovery patterns.) ServiceNow Certified Implementation Specialist (CIS) Event Management (Ability to deploy monitoring, manage alerts, and automate incident creation.) CSA and ITIL Foundation knowledge is a strong plus. Job Details: Position: ServiceNow ITOM Consultant Experience: 6+ Years Location: Remote,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad Contract Type: Monthly, Long-Term Opportunity

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :-This role is a pre-sales Solution Architect role who would manage the large and complex bid Solutioning including RFP response more from Services / Implementation perspective (and not product sales). Candidate must have a minimum delivery experience of 2 years of either of tools like HP OM, HP SiteScope, BPPM or Splunk monitoring and an added minimum experience of 3 years of delivering other ITSM applications like Service-now, BMC Remedy, HP Service Manager etc. Candidate having System Integration/ Project Implementation/ Product Pre-sales background to effectively architect, design, and deploy ITSM tools solution would be desirable. Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc. The candidate must have a strong background in ITIL methodologies including, Change, Incident, Problem and Knowledge Management. The resource must effectively identify the key customer requirements, seeking RFP clarifications, understanding compliance and SLA requirements, envisage the high-level solution and work with the Subject Matter Experts to come out with the efforts involved for its implementation. Roles & Responsibilities:- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation Professional & Technical Skills: - BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning- Should possess a strong knowledge of Service-now technologies. Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required-Excellent verbal and written communication- Excellent client / customer relationship management skills at the executive level- Extensive client / customer service management skills- Good people management skills Additional Information:- University degree is a must, preferably MBA from leading institutes Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ASP.NET MVC Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that the applications developed meet both user needs and technical specifications. Your role will require you to balance technical oversight with team management, fostering an environment of innovation and collaboration. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to track progress and address any roadblocks. Professional & Technical Skills: - Must To Have Skills: Proficiency in ASP.NET MVC.- Strong understanding of web application architecture and design patterns.- Experience with front-end technologies such as HTML, CSS, and JavaScript.- Familiarity with database management systems and SQL.- Ability to implement best practices in software development and project management.- 810 years of experience in actuarial roles within the P&C insurance/reinsurance industry, preferably with London Market exposure.-Good to have actuarial qualifications (e.g., IFoA, CAS, FIA).-Strong understanding of actuarial concepts related to reserving, pricing, capital modeling, and regulatory frameworks.-Hands-on experience with SQL Server .-Ability to interpret complex data and present actionable insights to both technical and non-technical stakeholders.-Excellent communication and interpersonal skills-ITSM Knowledge Additional Information:- The candidate should have minimum 7.5 years of experience in ASP.NET MVC.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ASP.NET MVC Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team through the development process while ensuring alignment with organizational goals. You will also engage in strategic planning and decision-making to enhance application performance and user experience, fostering a culture of innovation and continuous improvement within your team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and professional growth.- Facilitate regular team meetings to discuss progress, challenges, and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ASP.NET MVC.- Strong understanding of web application development frameworks.- Experience with database management and SQL.- Familiarity with front-end technologies such as HTML, CSS, and JavaScript.- Knowledge of software development methodologies, including Agile and Scrum.-810+ years of experience in the P&C insurance/reinsurance industry with specific focus on underwriting and claims operations.-In-depth understanding of London Market practices, regulations, and operating models.-Strong knowledge of insurance lifecycle processes including quote, bind, policy issuance, endorsements, claims FNOL, adjudication, and settlement.-Excellent communication skills to effectively engage with senior stakeholders and cross-functional teams.-Hands-on experience with SQL Server.-ITSM Knowledge Additional Information:- The candidate should have minimum 7.5 years of experience in ASP.NET MVC.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

5+ years of experience in ServiceNow Developer ITSM, HRSD, CSM Integration, Implementation, any scripting language experience ITOM, ITAM, CMDB

Job Purpose and Impact The Senior Professional, Application Development job builds, maintains, integrates and implements software applications within the organization. With minimal supervision, this job performs complex software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications Key Accountabilities APPLICATION CONFIGURATION MANAGEMENT: Builds complex application configurations to meet user and business requirements while identifying improvements to complex application support processes and procedures. APPLICATION DEVELOPMENT & DEPLOYMENT: Performs advanced programming, configuration, testing and deployment of fixes or updates for application version releases. USER COMMUNICATION & SUPPORT: Plays a key role and keeps an open channel of communication with users to respond to complex application support requests and needs. APPLICATION SUPPORT: Conducts complex technical application support activities to deliver on business outcomes. STAKEHOLDER MANAGEMENT: Partners with multi-functional teams, including developers, product managers and business partners to ensure configurations align with standards and project goals. INCIDENT & REQUEST MANAGEMENT: Leads prioritization of incoming incident tickets and user requests. VENDOR MANAGEMENT: Handles positive relationships with software vendors and negotiates complex contracts. Qualifications Minimum Qualification: Minimum requirement of 5 years or more of relevant experience. Minimum of 5+ years of ServiceNow related work experience and 10-16 years overall experience Certification in ServiceNow under CIS IT Service Management Prior Experience in designing and implementing ServiceNow Case Management, Query Management and Workflow management Preferred Qualification: Lead Change - Level 2 - Develops resiliency to positively navigate change, work within uncertainty, and support others through the process. Demonstrate Digital Technology & Data Fluency - Level 2 - Understands the importance of information security, embracing and integrating new technologies to contribute to team performance as well as working on how to use data to aid in decision making. Build Financial & Business Acumen - Level 2 - Looks to increase financial and business understanding to draw accurate insights and use information as a strategic tool. Develop Self and Others - Level 2 - Seeks out feedback, coaching and assignments that lead to personal growth, aligns career goals with business, and holds self accountable. Partner with Impact - Level 2 - Develops skills to be a strong partner by understanding the business and the customer, how to anticipate needs and identify benefits and risks of solutions. Execute with Excellence - Level 2 - Identify value of future scenarios, resource allocation, how to anticipate potential obstacles and contributes to the end-to-end execution.

Job Title: Infrastructure Engineer Must have: ITSM, ServiceNow, DevOps, Splunk On-call, Grafana, Kibana Work mode: Hybrid: Pune, Pan India PSL locations Experience: 8 to 12 Years Location: Pune/Pan India ( Hybrid: 2 to 3 Days per Week from Client Location Mandatory ) Employment Type: Full-Time Notice Period: Immediate Joiners Only Company: Persistent Systems Limited Application Process: Interested candidates can send their updated resume to reet_sadhwani@persistent.com with the following details: Full Name Contact Number Email ID Current Company Total Experience Relevant Experience (Java + Spring Boot + Microservices + Kafka) Current Location Willing to work from client location in Bangalore (Y/N) Current CTC Expected CTC Notice Period Offer in Hand (Yes/No)