2380 Itsm Jobs - Page 49

ServiceNow configuration and administration with expertise in Strong experience in Proficiency in ServiceNow scripting (JavaScript, Glide API) and Hands-on experience with Familiarity with ITIL frameworks and best practices. Experience in Strong analytical and problem-solving skills with attention to detail. Excellent communication and stakeholder management skills.

Design, develop, configure, and customize ServiceNow applications, particularly in CSM and ITSM modules. Develop and enhance workflows, business rules, client scripts, UI policies, and integrations. Implement ServiceNow solutions based on best practices to support business objectives. Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions. Work on ServiceNow integrations with third-party systems via REST, SOAP APIs, and other integration methods. Perform upgrades and patch management while ensuring minimal business disruption. Provide technical guidance and mentorship to junior developers and team members. Troubleshoot and resolve issues related to ServiceNow configurations, customizations, and performance. Maintain proper documentation for development activities, solutions, and system changes. Ensure compliance with IT security and governance standards. Apply Design, develop, configure, and customize ServiceNow applications, particularly in CSM and ITSM modules. Develop and enhance workflows, business rules, client scripts, UI policies, and integrations. Implement ServiceNow solutions based on best practices to support business objectives. Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions. Work on ServiceNow integrations with third-party systems via REST, SOAP APIs, and other integration methods. Perform upgrades and patch management while ensuring minimal business disruption. Provide technical guidance and mentorship to junior developers and team members. Troubleshoot and resolve issues related to ServiceNow configurations, customizations, and performance. Maintain proper documentation for development activities, solutions, and system changes. Ensure compliance with IT security and governance standards.

Good working exp. of 2 to 4 yrs in a customer focused end-user support function covering EUC and software/OS installations and support. Good exp. of incident resolution, requests, changes, and problem-solving activities delivered to agreed SLAs. Required Candidate profile Person should be able to address users' tickets & walk them through Installing applications & computer peripherals, providing a workaround until its resolve. Exp. of working with a modern ITSM tool.

Job Title: Application Support Manager Role Description: The Application Support Manager will work closely with the Associate Director for Customer Success to establish the team and support the structure of gStore. Key Responsibilities: Act as the primary contact for support escalations for gStore App. Oversee and manage activities of gStore Support engineers. Lead and deliver high-quality, on-time application support in a fast-paced environment, following best practices and adhering to SLAs. Monitor compliance with application support processes and procedures, ensuring adherence to SLA. Provide technical direction to the team, solving problems that require advanced application knowledge, troubleshooting skills, technical expertise, and creativity. Oversee the IT Service Management (ITSM) ticket assignment process, ensuring proper documentation, routing, and escalation. Assist with support requests submitted through established support channels as needed. Ensure best practices are followed and maintained, fostering self-directed teams where developers work seamlessly to deliver high-quality work. Ensure monitoring and observability are in place for gStore customers. Recommend improvements to the overall application support process, including tools, security, scalability, reliability, and performance. Coach and mentor support engineers on techniques, processes, and new technologies, enabling team members to be autonomous, efficient, and successful. Understand the company's technical and business aspects to achieve strategic business goals with high-quality solutions. Effectively communicate technical designs verbally and/or in writing to small to medium sized technical audiences. Manage all HR responsibilities for the team, including pay planning, promotions, expenses, and leave. Generate and understand support metrics Participate in regularly scheduled meeting with clients to help resolve issues and present requested support metrics. Key Requirements: Education: Bachelor's Degree Experience as a hands-on leader in application support and software engineering. 7-10 years of relevant IT experience, with skills including SQL, NoSQL, Java, Python, React, and API. 3 years of experience with mobile applications (preferred). Over 5 years of experience managing application support teams. Proven track record of delivering high-quality application support in dynamic and agile environments. Proficiency in various ticketing systems, including Zendesk, ServiceNow, Jira, etc. Expertise in system architecture and design patterns. Ability to generate, understand and articulate ITSM SLA, KPIs, and metrics. Ability to quickly and effectively learn new technologies, processes, or business areas. Demonstrated holistic problem-solving skills, considering solutions through a combination of technology and processes. Flexibility to accommodate calls outside normal hours if needed. Working knowledge of Google Cloud Platform is a plus. Background in retail and/or store operations applications is a plus.

ocation Gurgaon, Noida, Pune, Bangalore, Hyderabad, Chennai PFB the key pointer: Must have experience working as Technical Architect for architecting and designing platform at enterprise level . Must have worked on multiple ServiceNow module like CMS, Custom App, custom Integration, SPM, HRSD, ITMS etc . Should have done multiple implementation projects and must know Domain separated instances, encryption , decryption. Should have experience in providing solutions for process standardization. Must have any of these certifications related to ServiceNow. Must have worked in cross functional teams. Good to have experience in FAO domain [Finance , Accounting and Operation]. Experience in global client engagements.

The Role As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Experience 5-8 Years of experience in .NET Full Stack Development. Hands on exposure towards Backend Programming experience with .NET Core, MVC, DSA , C# Front End Tech Stack: ASP .NET Technical expertise quickly grasp the environment's architecture/layout to promote quick issue identification and troubleshooting Hands on Exposure handling Applications Debugging & Functional Issues Strong exposure with ITSM (Incident, Change, Problem Mgmt) Facilitate Technical Collaborations , Problem Solving & RCA Impeccable Customer focus and Front ending skills with global end user collaborations Good Exposure collaborating with Application Vendors and Cross functional teams Hands on with Proactive Application performance Tool Datadog or Any other Proactive App Performance Monitoring tools. Technical Documentation, Knowledgebase Creation & Maintenance Understanding of Application integrations desired Data focused in the sense of being able to understand data models, service level dependencies, and data flows between services Exposure to Cloud Platform based Application Sustenance Azure or AWS or Google Knowledge and Hands-on exposure with MS SQL SQL proficiency: Handling queries, stored procedures. Understanding of code versioning tools such as Git or SVN An Agile mindset with experience working in Agile environment using ADO JIRA etc. Exposure Ability to collaborate with Multiple Tech and Functional teams spread across Globe. Exposure with Release ChangeDeployment implementations on Cloud Preferred Technical and Professional Experience Good understanding of DevOps CI/CD pipelines and tool chain (ADO/Jenkins etc.) Awareness towards Angular, React NodeJS preferably any Hperscaler(AWS/Azure) certifications People person - needs to interact with users/clients Problem solving skills (possibly this was evaluated already, if so would like to understand) Knows how to formulate root causeBe able to debug code Identify breaks/bugs in codeData Walk through process flows mapped to code, troubleshoot, collect data triage, can assess impacts Data models for an app Sharing of data based on dependencies Follow data flows Extent of SQL knowledg Be able to debug UI errors Understanding of API invoking backend service request

Role & responsibilities Collaborate with the US-based team to understand and refine user stories and requirements. Translate business requirements into technical specifications and user stories in ServiceNow. Configure, develop, and maintain solutions within the ServiceNow platform, based on provided user stories. Collect necessary requirements and create user stories independently, if needed. Implement and maintain ITSM, ITOM, and HRSD solutions in line with the company's ServiceNow framework. Perform testing and quality assurance for developed features, ensuring alignment with US team standards. Leverage no-code tools such as Workflow Studio for all development work in the platform. Troubleshoot and resolve issues related to ServiceNow configurations and customizations. Ensure adherence to ServiceNow development best practices and platform governance. Participate in regular sprint meetings and provide updates on story progress. Document technical implementations and processes to ensure knowledge transfer and continuity. Collaborate with global teams to maintain consistency and high-quality output across different regions. Required Qualifications: ServiceNow Certified System Administrator (CSA) certification. At least 6-9 years of experience working with the ServiceNow platform. Strong familiarity with ITSM, CMDB, ITOM, and HR Service Delivery (HRSD) modules. Proven experience in customizing and developing within ServiceNow using no-code tools like Workflow Studio. Experience with Agile/Scrum methodology. Integration experience (REST APIs). Knowledge of JavaScript and Glide scripting. Familiarity with Performance Analytics. ServiceNow certifications in ITSM, ITOM, or HRSD (Implementation Specialist). Familiarity with Automated Test Framework (ATF). Familiarity with the Vancouver release of ServiceNow. Experience working with the Xanadu release of ServiceNow (current team release).

Greetings we are looking for Incident Managers in Bengaluru, Hyderabad & Pune Please Note *This is a WFO Profile in Bengaluru, Hyderabad & Pune *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience after Graduation *Trainee and internship/Trainee experience not considered Job Description: Incident Management. Strong knowledge of IT service management including ITIL Responding to a reported incident, identifying the cause, and initiating the incident management process. Participate in root cause analysis meetings, gathering lessons learned and managing and implement continuous improvement processes. Ensuring Client SLAs / KPIs and Customer satisfaction expectations are achieved. Restore a failed IT Service as quickly as possible. Salary 7lpa Working Days 5 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

L&D - Manager -Trainer Exp- 8-14 years Work location- Bangalore Skills- SAP GRC/ServiceNOW/ITSM/IT Asset Management/ IT Operations Kolkata- ITGC/SOX Compliance

We're seeking a highly experienced ServiceNow professional to lead our ServiceNow Platform. The ideal candidate will have extensive expertise in ServiceNow design, integration patterns, architecture, and technical leadership. Key Responsibilities: Implement enterprise-wide ServiceNow strategy and roadmap Lead design and implementation of complex integrations using ServiceNow. Mentor junior team members and provide technical guidance Ensure adherence to best practices and industry standards Design solutions on ServiceNow for Insurance Specific business use cases Interact with business stakeholder on regular basis Delivery of ServiceNow projects Technical Skills: 6-10 years of experience in ServiceNow development and administration. Strong understanding of ServiceNow FSO, ITSM, ITOM, and other relevant modules. Experience with ServiceNow scripting, workflows, and integrations. Proficiency in JavaScript, AngularJS, SpringBoot, Core Java HTML, CSS, and other web technologies. Familiarity with DevOps tools (Jenkins, GitLab CI/CD) Leadership and Soft Skills: Proven technical leadership and mentoring experience Excellent communication, collaboration, and problem-solving skills Ability to work in a fast-paced environment Experience with Agile/SDLC development methodologies Education: 1.Bachelor's/Masters degree in Computer Science, Information Technology, or related field 2.Certification by ServiceNow is desirable

Role: DGM / GM - IT & ERP Exp 15-25 Years Location: New Delhi / Gurugram Qualification: BE/B Tech/ BCA/ MCA Preferred Role Objective: We are seeking a highly skilled and experienced Manager of IT Infrastructure Administration to lead our IT infrastructure and support operations within our corporate environment. The ideal candidate will possess a comprehensive understanding of IT systems, infrastructure, and administration, with a proven track record of success in managing complex IT environments. Role & responsibilities: Key Job Responsibilities: Lead and manage a team of IT support professionals, providing guidance, mentorship, and support to ensure high levels of performance and productivity. Develop and implement strategies to optimize the efficiency and effectiveness of the IT and ERP Support and administration function. Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, storage, and other critical components Ensure the security, reliability, and scalability of IT infrastructure systems, and implement best practices to mitigate risks and vulnerabilities. Provide advanced technical support and troubleshooting assistance to end-users, resolving complex IT issues in a timely manner to minimize downtime and disruptions. Develop and maintain IT support procedures, documentation, and knowledge base resources to facilitate efficient problem resolution and knowledge sharing. Manage relationships with external IT vendors, service providers, and contractors, ensuring compliance with service level agreements and contractual obligations. Evaluate and select vendors for IT products and services, negotiating contracts and pricing agreements to optimize value and cost-effectiveness. Oversee IT asset management, including hardware and software inventory, procurement, deployment, and retirement processes. Develop and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices. Collaborate with senior management and key stakeholders to develop IT strategies and roadmaps aligned with business objectives, priorities, and budgetary considerations. Identify opportunities for innovation and improvement within the IT support and administration function, driving initiatives to enhance productivity, efficiency, and service quality. Preferred candidate profile: Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree or professional certifications (e.g., ITIL, CISSP, CCNA, MCSA) preferred. Shall have 12-20 years of progressive experience in IT infrastructure and support roles, with at least 4 years in a leadership or managerial capacity. In-depth knowledge of IT systems, networks, and infrastructure technologies, including but not limited to servers, storage, virtualization, networking, security, and cloud services. Proven experience in managing IT support operations, including incident management, problem resolution, and service desk management. Strong leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams. Excellent communication, interpersonal, and stakeholder management skills, with the ability to interact effectively with colleagues at all levels of the organization. Strategic thinking and analytical skills, with the ability to develop and execute IT strategies that support business objectives and drive continuous improvement. Strong project management skills, with the ability to prioritize tasks, manage resources, and deliver projects on time and within budget. Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Knowledge of regulatory compliance requirements and industry standards related to IT security, privacy, and data protection. Perks and benefits Inline to Industry Best Practices

About The Role Requirement specification for enhancement requests for existing ServiceNow tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes Work closely with the development teams throughout all phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA s in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Primary Skills Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform Exposure to the following key modules are requiredChange, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported Secondary Skills Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates Can manage the trade-offs of business analysis within time / cost / quality constraints Is up to date with developments in individual area of expertise

About The Role Advanced experience with Service Now implementations Strong technical knowledge in Scripting System Definition Business Rules Menus UI Forms UI Actions Content Management Imports Transforms Web Services and Notifications Developing designing configuring and rollout of new application modules workflows and catalog requests Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the Service Now system Experience with ServiceNow client and server-side JavaScript and the Service Now APIs Strong understanding of ITSM best practice processes must be self-motivated with a proven track record in ITSM technologies Experience in the development and implementation of Service Portal and Widgets Experience in Integration with third-party tools Experience with the development and implementation of ServiceNow ITSM modules Incident Management Problem Management Configuration Management Change Management Knowledge Management or other ITSM application Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between Primary Skills Service Now implementation/Integration ServiceNow ITSM Module ServiceNow Scripting (Server/Client/Javascript) Secondary Skills CSA Certification is (Good to have) Workflow

About The Role Broad IT experience with relevant years working within a large enterprise on implementation initiatives Good experience in configuring ServiceNow which involves various modules like ITSM and HRSD Strong technical knowledge of ServiceNow modules , 3rd party integrations Good hands-on knowledge and experience of JavaScript, XML and XSL stylesheets, web services Develop solutions in ServiceNow, prepare estimates, and work on capability presentation, Proof of Concept Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. Primary Skills ServiceNow HRSD Strong experience in ServiceNow development with HR Service Delivery. Hands-on experience in IT service management process design. Overarching understanding of the ServiceNow Enterprise product suite. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. ServiceNow Integration OR Implementation Secondary Skills CSA certification is required. CIS HRSD certification will be good to have

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. About The Role Strong experience working on ServiceNow implementations / Enchancement Hands on experience in ServiceNow ITOM module. Must have experience in implementing CMDB/Discovery/Service Mapping/event management solutions, Event rule, alert rule, sub-flow creation, Assignment rules, RegEx. Must have Power Shell/Shell and Java Script knowledge for use cases development. Working knowledge in ServiceNow IT Operations Management Solutions and be able to build or modify custom patterns and troubleshoot. Experienced in working with 3rd party integrations Primary Skills ServiceNow ITOM Module 3rd party integrations CMDB/Discovery/Service Mapping/event management Certifications - ServiceNow Certified System Administrator, CIS Event Management Secondary Skills Should understand CI binding, correlation logic in ServiceNow. Experience to handle complex client and propose solutions on AIOps area. Understanding Agile and SCRUM Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Strong experience in ServiceNow development with any ServiceNow modules Hands on experience in IT service management process design Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. Ability to apply business concepts into a technical solution. Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB Primary Skills: ServiceNow any modules with CSA OR CAD Certifications in ServiceNow ServiceNow Migration/Integration Scripting experience - JavaScript/Client Script/Server Script Secondary Skills Record Procedures ITIL Framework & Workflow

1) Primary Skills ServiceNow Development , Architect and Administration, CMDB , Integration, Hardware Asset management 2) Secondary Skills Software asset management , Automated Test Framework Familiarity with IT service management ITSM toolsets preferably ServiceNow, Experience in ITIL Service Asset Configuration Management . Good years' experience as a ServiceNow Administrator/Developer with JavaScript ITIL foundation certificate is desirable Practical experience in ITIL service management functions and processes, Experience in CMDB Service Mapping and Taxonomy. Design and deliver consulting and technical methodologies around the ServiceNow platform Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS, Service Request (creating catalog items and workflow), Incident Management , Problem Management , and Change Management . Design, configure, develop, and test custom ServiceNow forms , tables , and workflows based on business requirements. Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing. Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management. Must possess the technical/functional skills necessary to make an impact on consulting project engagements. Excellent client facing and communication skills (verbal and written skills). Excellent skills in Microsoft Visio, Word, PowerPoint is a must. Familiarity and experience working in an agile development environment . Deep understanding of JavaScript and Web Services. Requires working knowledge of industry standard ITSM tools

Tech Mahindra is Hiring for Service Desk Role- Associate/senior Associate Technical (Voice process) Work location - Noida (NSEZ, Sector 81) Experience: Min 1 year in International Service Desk Technical Support is Required Working Days - 5 Days a week Transport - Both side Cabs will be provided if you live within 30 Kms of radius from the office location. *******LOOKING FOR IMMEDIATE JOINERS ONLY****** *** Kindly go through the JD below and apply on the Naukri portal itself. *** Roles and Responsibilities Ability to work in 24*7 environments. Act as a single point of contact for phone calls and emails from all users regarding IT issues and queries Respond to customer requests via phone and e-mail in a timely and accurate manner Handle end to end ticket flow on Service Now ITSM tool Ability to work in a highly pressurized environment Ability to follow defined processes as per customer guidelines Escalate complex issues to appropriate teams for resolutions Implement application systems, in partnership with IT Solutions personnel Investigate and resolve application problems Address operational system issues including installing applications and troubleshooting application and system resource-based issues Analyze system logs and identify potential issues and troubleshoot for quick resolution Provide end to end support for Servers/networks, applications, and operating systems, handheld devices Experience in Active Directory, DNS, and DHCP will be an added advantage Desired Candidate Profile Professional communication skills with the ability to communicate effectively to a diverse audience Effective time management skills and attention to detail and accuracy Ability to identify opportunities for process improvements Ability and willingness to work in a large 24*7*365 Service Desk environment Exposure to call routing software and ITSM toolsets preferable (Candidate needs to have experience in working tickets on Service Now(Preferred)) Desirable B.Tech/B.E /BCA/MCA. ITIL certification IT Infrastructure Library (ITIL) certification at a foundation level (preferred not mandatory) Sufficiently IT literate to make effective use of the applications and systems required to be an effective Service Desk Team Agent Retail domain knowledge is an added advantage. Interview rounds: 1. HR Screening Round 2.Communication round 3. OPS Round (Technical) Kindly share your resume before contacting the below number Phone number/WhatsApp- Archil 8115242149 (ar00824296@techmahindra.com) Nupur- 8527249359 (ns834085@techmahindra.com) Garima- 7982850176 (gb00742132@techmahindra.com)

Position: ServiceNow CSM Developer Location: Hyderabad - Work from Office Type: Full-Time Job Description: We are seeking an experienced ServiceNow CSM (Customer Service Management) Developer to design, develop, and implement solutions within the ServiceNow platform. The ideal candidate will have a strong understanding of CSM modules, workflows, and integrations, ensuring seamless automation and customer service process optimization. Key Responsibilities: Design, develop, and configure ServiceNow CSM applications, modules, and workflows to meet business requirements. Implement and customize CSM functionalities such as case management, service portals, knowledge management, and self-service capabilities. Develop and maintain complex ServiceNow applications using scripting (JavaScript), UI policies, business rules, and client scripts. Integrate ServiceNow CSM with third-party systems and APIs to enhance service delivery. Troubleshoot, debug, and resolve issues related to CSM processes, configurations, and integrations. Work closely with business analysts, stakeholders, and end-users to gather requirements and deliver scalable solutions. Ensure adherence to ServiceNow best practices and governance. Perform unit testing and coordinate user acceptance testing (UAT) for new functionality. Required Skills: Strong experience with ServiceNow CSM (Customer Service Management) module development and configuration. Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow Scripting . Hands-on experience with workflows, UI policies, business rules, client scripts, and CSM data models. Knowledge of ITIL processes and ServiceNow platform capabilities. Experience with ServiceNow Integration Hub for API integrations. Nice-to-Have Skills: Experience with ServiceNow ITSM, ITOM, or other modules . Knowledge of Agile/Scrum methodologies and project management principles. ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-CSM) is a plus. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in ServiceNow development, with at least 2 years of experience in CSM module implementation . Strong analytical, problem-solving, and communication skills.

Immediate Hiring | ServiceNow Professionals | Hyderabad Location We are looking for experienced ServiceNow professionals with 5 to 10 years of expertise for multiple roles. If you are an immediate joiner , we want to hear from you! Location: Hyderabad Experience: 5 to 10 years Notice Period: Immediate Joiners Only Open Positions: ServiceNow SPM (Strategic Portfolio Management) ServiceNow ITOM (IT Operations Management) Event Management ServiceNow EAM (Enterprise Asset Management) & CMDB ServiceNow Developer with UI/UX Expertise ServiceNow Architect QA Automated Test Framework (ATF) in ServiceNow ServiceNow FSM (Field Service Management), ITSM, & ITOM Please share Update resume namrata@kksoftwareassociates.com

Job Description Work closely with our IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices. Develop and Monitor , usage and overall compliance of ServiceNow and its applications. Coordinate application and platform upgrades. Build and maintain internal technical documentation, manuals, policies, and processes. Analyze, troubleshoot and resolve complex software application related problems. Develop systems integrations and process automation. Participate in workflow development / release activities as needed. Participate in unit, system, integration and user acceptance testing activities. Act as a technical liaison with software vendors Ensure adherence to security standards Respond to user tickets in the ticket queue and participate in administration activities to manage the rest of our application portfolio. Participate in strategy and roadmap sessions Communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

SUMMARY Configuration Manager About the Company: Our client is a leading IT Technology & Services Management MNC, dedicated to providing cutting-edge IT solutions to a diverse range of internal and external clients. They are committed to spearheading digital innovations in the insurance sector and have strong affiliations with a major insurance group in Germany and Europe. With operations in 26 countries worldwide, the group focuses extensively on Europe and Asia, offering a comprehensive suite of insurances, pensions, investments, and services leveraging advanced technologies such as Cloud, Digital, Robotics Automation, IoT, Voice Recognition, and Big Data science. Location: Hiranandani Garden, Powai. Candidates who are open to relocating to Mumbai are welcome. Experience: 3-6 years Responsibilities: We are looking for an ITSM configuration manager or ITSM configuration analyst. Specifically, we need someone with experience in managing ServiceNow CMDB and Common Service Data Model. Your role will involve registering and maintaining configuration information within the CMDB of the company’s application portfolio, infrastructure landscape, support structure, and their relationships to one another. You must have experience in ServiceNow Configuration Management. It is essential to be certified as a ServiceNow Administrator or hold specific certification within the ServiceNow Configuration Management Database and HW/SW asset management. Requirements Requirements: 3-6 years of experience in ITSM configuration management Proven experience with ServiceNow CMDB and Common Service Data Model Certification as a ServiceNow Administrator or specific certification within ServiceNow Configuration Management Database and HW/SW asset management

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join Kyndryl as a Asset Management Specialist and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a specialist, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process. At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery. Responsibilities Includes: Day to Day activities of Asset Management Function that include preparing and uploading reports. Generate non-compliance reconciliation reports (Weekly/Monthly) Manage enterprise-wide compliance with all software license agreements by monitoring and enforcing proper software usage policies and guidelines to ensure that there is no non-conformance Read and understand software licenses to ensure Company is complying; take corrective action if necessary Conduct internal software audits to identify variances between deployed and licensed software; ensure deployed software aligns with the quantity and licensing models purchased; rectify variances between deployed and licensed software. Oversee the purchase of all software licenses; ensure appropriate quantities and licensing models are purchased, determine contract requirements, ensure orders are placed and validate proper payment. Coordinate software license renewals with requesters/tower leads Procured and maintained Flexera license. Ensure retention of all proof-of-license documentation Contribute to the ITAM strategic plans and support projects related to it ServiceNow or Other Discovery Asset Management tools to meet the organization’s asset management needs. Continuously optimize the use of discovery tools to enhance asset management processes Manage and support the effective use of the CMDB and the supporting ITAM functions Prepare and present detailed asset performance reports to senior management and stakeholders. Managed software licensing and compliance (DTLT, Flexera vs. AR) Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience: Bachelor’s degree in computer science or information technology, or equivalent experience Minimum 4 years of experience in Asset management Overseeing end-to-end asset management across the organization. Deep understanding of software asset management, especially for knowing how to manage the IBM Software’s, VMware Software’s and Oracle Software, Red hat/SUSE Linux S/Ws, etc . Well versed in ILMT sub capacity reporting Service Now or Other Discovery Asset Management tools to meet the organization’s asset management needs. Preferred Technical and Professional Certification: Prior experience with one of the Big 4 audit firms conducting audits is a plus. Strong leadership and communication skills, with the ability to collaborate effectively in a global environment. In-depth knowledge of optimization strategies, and compliance requirements. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then theres a good chance you will love being a part of our Software Engineering Development team at Kyndryl, where you will be able to see the immediate value of your work. As a ServiceNow - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services. Key Responsibilities Develop ServiceNow Solutions in the above modules, with minimum bugs and rework Collaborate with Process Analyst and Architect to ensure the developed features follow ServiceNow best practices Keeps up-to-date with the new releases and features of the ServiceNow platform Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements. Writing clean, efficient, and maintainable code requires expertise to achieve. Documenting code and application functionality. Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Integrate ServiceNow modules with other enterprise systems to create a seamless and efficient information flow. Create and update CMDB catalog items, forms, and views, transform maps, IRE, Script Includes and Business rules. Establish and maintain data integrations to ensure accuracy and consistency. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Experience 5 + Years of experience in ServiceNow development. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality. Experience with software development methodologies such as Agile or Waterfall is desirable. A solid understanding of ServiceNow and its modules, including ITSM, ITOM, HR, App Engine, and Portal. Core ServiceNow capabilities such as Service Catalog, Knowledge Management, Service Level Management, and CMDB/CSDM. Experience in API integrations with other systems Proven problem-solving and analytical abilities Capability to work both independently and collaboratively Preferred Technical and Professional Experience Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Strong analytical skills to identify root causes and implement effective solutions. Ability to balance multiple priorities while maintaining a focus on quality and deadlines. Should have at least ServiceNow Certified System Admin and Implementation Specialist in ITSM HRSD implementation Specialist and another ITOM Discovery or CAD

Role & responsibilities To be successful in this role, you should meet the following requirements: Experience in designing and implementing solutions within ServiceNow is required. Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customization capabilities. Experience of developing within a customized ServiceNow instance. 5+ years of ServiceNow Developer experience, including APIs, Access Control, Client and Server-side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc. Good working knowledge of JavaScript. Working knowledge of Performance Analytics preferred. Experience in writing technical documents is essential. Understanding of Agile methodologies and working practices. Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases. Able to work under pressure and demonstrate initiative, enthusiasm, and a rapid learning capability. Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines. Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered. Preferred candidate profile ServiceNow Certification preferred. Perks and benefits