2380 Itsm Jobs - Page 48

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and developing applications using ServiceNow IT Operations Management. Strong understanding of ITIL processes and ServiceNow platform architecture. Experience in integrating ServiceNow with other third-party systems. Experience in developing custom ServiceNow workflows and business rules. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide ongoing support to clients, addressing their technical issues and concerns. Troubleshoot system or application problems and provide timely resolutions. Collaborate with the team to identify and implement process improvements. Maintain accurate documentation of client interactions and issue resolutions. Stay updated with the latest product knowledge and industry trends. Assist in training new team members on system or application functionalities. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with incident management tools. Strong understanding of ITIL processes and best practices. Excellent problem-solving and analytical skills. Ability to effectively communicate technical information to non-technical users. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related fieldAdditional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary:As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills:- Must To Have Skills:Experience in ServiceNow IT Operations Management.- Good To Have Skills:Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in application design and development using ServiceNow.- Experience in developing technical documentation.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related fieldAdditional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Key Responsibilities: Develop and customize ServiceNow applications, modules, and workflows to meet business needs. Build and enhance Service Portal (Widgets, Pages) for an improved user experience. Implement and manage ITSM processes (Incident, Problem, Change, Request, etc.). Develop Custom Applications within the ServiceNow platform. Write and optimize scripts using JavaScript, GlideScript, Jelly, HTML, CSS, and AngularJS. Configure UI Policies, UI Actions, Business Rules, Client Scripts, and Script Includes. Develop and integrate REST/SOAP APIs for third-party tool integrations. Collaborate with stakeholders to gather requirements and implement solutions. Ensure compliance with best practices, security guidelines, and coding standards. Provide ongoing support, troubleshooting, and performance optimization. Required Skills & Experience: Strong development and scripting expertise in ServiceNow. Hands-on experience in Service Portal development (Widgets & Pages). Experience in ITSM implementation (Incident, Problem, Change, Request, etc.). Proficiency in JavaScript, GlideScript, HTML, CSS, AngularJS. Experience in developing and managing Custom Applications. Strong knowledge of Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts. Experience with REST/SOAP API integrations. Familiarity with Flow Designer and Workflow automation.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 2-5 years (Analyst), 5-8 years (Consultant) Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

The Strategy & Consulting Global Network Song Practice | Experience- ServiceNow Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: GN SONG Areas of Work:Business Analyst/Functional Consultant- ServiceNow Level: Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Years of Exp: 8+ years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The Strategy & Consulting Global Network Song practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Marketing Transformation, Commerce & Sales and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Project Management: Solid project/program management skills with the ability to communicate program progress, call out and manage risks in a clear and timely manner. Stakeholder Management: Develop and implement strategic plans, business models, and growth strategies that align with the clients vision and objectives. Stakeholder management across levels of seniority, technical aspects of delivery, team management (coaching, mentoring). Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience- good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Read about us Blogs Qualifications Your experience counts! MBA from a tier 1 institute 8+ years of experience in Enterprise transformation platforms / CRM platforms / Digital transformation / Experience design / Business analysis including understanding of Marketing or Sales or Service as a function Must have strong business & data analytics/excel skills and excellent communication and presentation skills. Basic understanding of SQL, MS office and knowledge of visualization tools like Tableau & Power BI is preferred. What’s in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com About Accenture Strategy & Consulting: Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network Accenture Global Network Song | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree B2 level certification in German Language Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Should be German Language proficient with minimum B2 level certification. Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions accurately. Collaborate with cross-functional teams to enhance system performance. Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: Should be German Language proficient with minimum B2 level certification. Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL framework. Experience in incident management and problem resolution. Good To Have Skills:Knowledge of IT service management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A Bachelors degree B2 level certification in German Language is required. Qualifications Bachelors degree B2 level certification in German Language

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively identify and resolve technical issues. Assist in the implementation of system changes and updates. Provide technical support to end-users and internal teams. Document troubleshooting steps and solutions for future reference. Stay updated on industry trends and best practices to enhance technical knowledge. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Strong understanding of ITIL framework. Experience with incident management and problem resolution. Knowledge of IT service management tools. Hands-on experience in creating and implementing Requests for Change (RFC). Additional Information: The candidate should have a minimum of 2 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

What you will do Lets do this. Lets change the world. In this vital role you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Service Management (ITSM) and Integrated Risk Management (GRC/IRM) modules. Your main focus will be on fulfilling service requests, responding to incidents, and performing routine platform maintenance. Additionally, you will assist with junior developer responsibilities such as creating workflows, troubleshooting issues, and performing application configurations. You will collaborate closely with internal collaborators to ensure that the platform operates smoothly and supports business needs effectively. Roles & Responsibilities: Provide daily administrative support for ServiceNow ITSM and GRC/IRM modules, ensuring platform functionality and stability Fulfill service requests related to platform configuration, user management, and system access, ensuring timely and accurate delivery Respond to incidents and resolve platform issues to minimize downtime and service disruption Perform regular platform maintenance tasks, including patching, upgrades, and health checks, ensuring optimal performance Assist with the configuration and management of workflows, approvals, and service catalog items within the ITSM and GRC/IRM modules Conduct customizations such as form creation, field configuration, and notification setup to meet evolving business needs Monitor system performance and usage, identifying areas for improvement and assisting in optimizing the platforms efficiency Collaborate with senior developers or platform owners to troubleshoot and resolve more sophisticated technical issues Manage role-based access control (RBAC) for ITSM and GRC/IRM modules, ensuring that security and compliance standards are maintained Support end-users by addressing inquiries and providing training or guidance on using the ITSM and GRC/IRM modules Participate in platform-related projects, assisting with testing and implementation of new features or upgrades Create and maintain detailed documentation for platform changes, updates, and administrative processes for future reference and knowledge sharing Stay informed about new ServiceNow features and best practices, applying updates to improve platform performance and user satisfaction What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelors degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience Must-Have Skills: ServiceNow ITSM Module Configuration: Experience configuring and supporting ITSM modules such as Incident, Problem, Change, and Request Management, including setting up workflows, SLAs, and service catalogs. Basic GRC/IRM Configuration: Familiarity with the setup and administration of Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) modules, including risk, compliance, and policy management workflows. Automation & Process Improvement: Proficiency in using Flow Designer and Workflow Editor to automate routine ITSM and GRC/IRM tasks, improving process efficiency and minimizing manual intervention. User Experience & Interface Customization: Ability to configure and improve user interfaces for ITSM and GRC modules, focusing on enhancing end-user experiences through intuitive service portals and knowledge bases. Professional Certifications: ServiceNow Certified System Administrator (Preferred) ServiceNow Certified Application Developer (Preferred) ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITSM or IRM (preferred) Preferred Qualifications: Good-to-Have Skills: Scripting Fundamentals: Knowledge of JavaScript and Glide API to handle minor customizations, business rules, and client scripts for ITSM and GRC modules. Report & Dashboard Creation: Ability to create reports and dashboards to supervise key metrics for ITSM processes (e.g., incident resolution times) and GRC/IRM activities (e.g., risk compliance). IT Process Improvement Knowledge: Familiarity with ITIL or other IT service management frameworks and best practices to contribute to the continuous improvement of IT processes and workflows. Cross-Module Support: Willingness to support and optimize other ServiceNow capabilities (e.g., HRSD, ITOM, SecOps) and integrate them with ITSM and GRC/IRM modules for broader process improvements. Excellent analytical and troubleshooting skills Strong verbal and written communication skills Ability to work optimally with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities optimally Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Critical Incident Management Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT services. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Assist in managing the delivery of IT production systems and services. Support the infrastructure service management lifecycle. Ensure client satisfaction and manage risk to services. Provide operational support to ensure production systems and devices are online and available. Assist in troubleshooting and resolving IT service issues. Collaborate with cross-functional teams to identify and implement process improvements. Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management. Good To Have Skills:Experience with Critical Incident Management. Strong understanding of IT service management principles and best practices. Familiarity with incident, problem, and change management processes. Knowledge of ITIL framework and its application in service management. Ability to analyze and interpret data to identify trends and patterns. Excellent communication and interpersonal skills. Ability to work effectively in a team and collaborate with stakeholders. Additional Information: The candidate should have a minimum of 0-2 years of experience in Infrastructure Service Management. This position is based at our Gurugram office. A 15 years full time education is required. Flexible to work in night shift Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations Management Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with cross-functional teams to gather and analyze requirements. Design and develop applications using ServiceNow IT Service Management. Create technical specifications and documentation for application development. Perform unit testing and debugging of applications. Assist in the deployment and maintenance of applications. Stay updated with the latest industry trends and best practices. Provide guidance and support to junior professionals in the team. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Good To Have Skills:Experience with ServiceNow IT Operations Management. Strong understanding of IT service management processes and best practices. Experience in designing and implementing ServiceNow workflows and modules. Knowledge of JavaScript, HTML, CSS, and other web technologies. Familiarity with ITIL framework and IT service management concepts. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management. This position is based at our Mumbai office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of the application design process and contribute to the overall success of the project. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Design and develop applications based on business process and application requirements. Collaborate with stakeholders to gather and analyze requirements. Create technical specifications and design documents. Ensure the application design meets quality standards and is aligned with best practices. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management. Experience in designing and developing applications based on business requirements. Strong understanding of IT service management processes and best practices. Knowledge of ServiceNow platform and its various modules. Experience in creating technical specifications and design documents. Good To Have Skills:Experience with ITIL framework. Experience in integrating ServiceNow with other systems. Knowledge of JavaScript and other scripting languages. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management. This position is based at our Hyderabad office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Enterprise Technology Architect Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Enterprise Technology Architect, you will support sales teams in solution development, manage an internal matrix team to scope and price solutions, and lead customers through the design process. You will work directly with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions. This role requires strong collaboration and communication skills to ensure successful solution delivery. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the solution development process, working closely with sales teams to understand client requirements and design appropriate solutions. Manage an internal matrix team to scope and price solutions, ensuring alignment with client needs and Accenture capabilities. Guide customers through the design process, leveraging your expertise to create innovative and effective solutions. Collaborate with Internal Accenture Domain Architects, Partner Architects, Client Architects, and Accenture project teams to design solutions that meet client objectives. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Service Management or ServiceNow Human Resource Service Management (HR) or ServiceNow IT Operations Management or ServiceNow Custom Application Creation Strong understanding of IT service management principles and best practices. Experience in designing and implementing ServiceNow solutions. Knowledge of ITIL framework and its application in service management. Experience in leading solution development and design processes. Good To Have Skills:Experience with IT infrastructure transformation projects. Familiarity with cloud technologies and their integration with ServiceNow. Experience in managing large-scale enterprise architecture projects. Additional Information: The candidate should have a minimum of 12 years of experience in ServiceNow IT Service Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 7.5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. Assist in defining requirements and designing applications to meet business process and application requirements. Develop and maintain technical documentation related to application design and development. Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow IT Operations Management. Good To Have Skills:Experience in ServiceNow IT Service Management. Experience in designing and implementing complex ServiceNow solutions. Strong understanding of ITIL processes and best practices. Experience in developing technical documentation related to application design and development. Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM Summary : As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management. - Assist in defining requirements and designing applications to meet business process and application requirements. - Develop and maintain technical documentation related to application design and development. - Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills:Experience in ServiceNow IT Operations Management. - Good To Have Skills:Experience in ServiceNow IT Service Management. - Strong understanding of ITIL processes and best practices. - Experience in application design and development using ServiceNow. - Experience in developing technical documentation. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Bengaluru office. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional Information Mandatory Certified ServiceNow ITSM Fundamentals Optional Certified ServiceNow ITOM or GRC ITAM

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service Management Minimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of IT operations. Your typical day will involve collaborating with stakeholders to gather requirements, designing and developing applications, and ensuring their successful implementation. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications to meet business process and application requirements. Ensure the successful implementation of applications. Provide technical guidance and support to the development team. Stay updated with the latest industry trends and technologies. Assist in troubleshooting and resolving application issues. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management, ServiceNow IT Service Management. Strong understanding of IT operations management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of ITIL processes and frameworks. Familiarity with ITOM and GRC ITAM modules of ServiceNow. Experience in integrating ServiceNow with other systems. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management. This position is based at our Kolkata office. A Bachelors Degree in Computer Science or IT or Engineering or a related field is required. Qualifications Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

Job DescriptionJob Description Summary: We are seeking a skilled ServiceNow CSM, ITSM, and Integrations developer to participate in design, development, and implementation. The ideal candidate MUST have extensive experience with ServiceNow CSM and ITSM, ITIL processes, and integrating third-party applications/ tools within complex environments in a variety of industries. Job Role Specific Requirements: Design, develop, configure, and customize ServiceNow applications and services. Develop and maintain all components of ServiceNow CSM, ITSM and integrations to the ServiceNow Platform Deliver new functionality across applications - Perform implementation, administration, configuration, and/or development with ServiceNow Demonstrated experience implementing APIs and portal customizations Determine which integration method(s) will be used, integration directionality, and attributes. Participate in any data normalization required before importing/ inserting into ServiceNow. Participate in platform, process, and integration testing. Support the entire development lifecycle - Apply SDLC and DevOps principles. Understanding of SOAP, REST, JSON technologies Experience working in a PaaS/SaaS environment Demonstrated ability to influence and consult including providing options with pros, cons, and risks around key technical decisions during design and implementation Job skills and qualifications: 4+ years of relevant IT experience, including at least 1 year in administration services with ServiceNow. Candidate must be proficient with ServiceNow CSM and ITSM, and integrations to the ServiceNow Platform Current ServiceNow CSA, CAD, CIS in CSM, ITSM Suite Certification is required Strong understanding of ServiceNow CSM and ITSM Modules. Strong Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience with CMDB is a big plus. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for CSM, Integration, and ITSM requirements. Excellent communication and presentation skills.

ITSM, Custom App, Service Portal, Scripting APM + Custom Application BCM / CSM GRC/IRM SPM,ITBM MCO + ITSM + CSM

Job Title: IT Automation and Integration Engineer We are seeking a highly skilled IT Automation and Integration Engineer to join our dynamic team. In this role, you will play a pivotal role in designing, implementing, and maintaining robust automation solutions and integrating various IT systems, including IT Service Management (ITSM) platforms, to optimize processes and enhance efficiency across the organization. The ideal candidate will possess a strong background in IT automation, system integration, scripting, ITSM integrations, and workflow design, with a passion for leveraging technology to drive continuous improvement. Responsibilities: Design, develop, and implement comprehensive automation solutions using scripting languages such as Python, PowerShell, JavaScript, and APIs. Implement automation solutions using industry-standard tools and platforms, adhering to best practices for scalability, reliability, and performance. Integrate disparate systems and applications, including ITSM platforms, using Enterprise Service Bus (ESB) or other integration platforms. Develop and maintain integration solutions to connect disparate IT systems, including ITSM platforms, and automate data exchange, ensuring seamless operation and compatibility. Test and validate automation workflows and integrations to ensure accuracy, reliability, and adherence to business requirements, including ITSM processes. Collaborate with stakeholders to gather requirements, define workflows, and establish integration points between IT systems and tools, with a focus on ITSM integrations. Document automation workflows, integration architectures, and best practices for knowledge sharing, reference, and compliance purposes. Stay updated on emerging technologies, trends, and best practices in IT automation, integration, and workflow design to drive continuous improvement. Provide technical expertise and support to cross-functional IT teams, collaborating on troubleshooting and problem resolution efforts. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Experience working as an IT Automation Engineer, Integration Engineer, or similar role, with a strong focus on automation and system integration, including ITSM integrations. Proficiency in scripting languages such as Python, PowerShell, or JavaScript for automation and integration tasks. Hands-on experience with automation tools such as Ansible, Puppet, Chef, or similar, as well as workflow orchestration platforms. Experience with system integration technologies and protocols, such as RESTful APIs, SOAP, JSON, XML, etc. Familiarity with enterprise IT systems such as CRM, ERP, HRIS, and their integration methods, including ITSM platforms. Excellent analytical and problem-solving skills, with a meticulous attention to detail. Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional IT teams and stakeholders. Proven ability to work independently, manage multiple projects simultaneously, and prioritize tasks effectively in a fast-paced environment. Preferred Qualifications: Experience with cloud-based integration platforms such as MuleSoft, Azure Logic Apps, or AWS Lambda. Experience working in Agile or DevOps environments, with knowledge of CI/CD pipelines and automation. Certification in relevant automation and integration technologies (e.g., Microsoft Power Platform, Dell Boomi, etc.). Familiarity with data analytics and visualization tools for monitoring and reporting automation workflows and integrations.

Job Summary: We are seeking a highly experienced ServiceNow Architect with Certified Master Architect (CMA) and/or Certified Technical Architect (CTA) credentials. The ideal candidate will be responsible for designing, developing, and implementing scalable and secure ServiceNow solutions to drive digital transformation and business efficiency. Key Responsibilities: Lead the architectural design and implementation of ServiceNow solutions across various modules, including ITSM, ITOM, CSM, HRSD, SecOps, and others. Define best practices, standards, and governance for ServiceNow development and integrations. Collaborate with stakeholders to understand business needs and translate them into scalable and efficient ServiceNow solutions. Provide technical leadership and mentorship to development teams, ensuring high-quality ServiceNow configurations and customizations. Oversee integrations with third-party systems using REST, SOAP APIs, MID Servers, and other integration mechanisms. Ensure compliance with ServiceNow platform best practices, security standards, and performance optimization. Drive automation and workflow efficiencies across business processes leveraging ServiceNows capabilities. Participate in strategic planning for ServiceNow roadmap and future platform enhancements. Lead platform upgrades, migrations, and instance consolidations. Work closely with ServiceNow account teams, partners, and vendors to align business goals with ServiceNow capabilities. Required Qualifications: 10+ years of IT experience , with at least 5+ years of hands-on ServiceNow architecture and development experience . ServiceNow Certified Master Architect (CMA) and/or Certified Technical Architect (CTA) is mandatory . Strong expertise in ServiceNow platform architecture, configuration, and development. Proven experience in designing and implementing large-scale ServiceNow solutions across multiple modules. Expertise in JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, UI Policies, and Custom Widgets . Experience with ServiceNow Integration Hub, MID Server, and Web Services (REST, SOAP) . Strong understanding of ITSM, ITOM, CMDB, and other ServiceNow applications. Knowledge of ServiceNow App Engine, Custom Applications, and Mobile App development . Experience with cloud-based architectures, DevOps methodologies, and Agile frameworks . Excellent problem-solving skills with strong analytical and troubleshooting abilities. Strong leadership, communication, and stakeholder management skills. Preferred Qualifications: Additional ServiceNow certifications (CIS-ITSM, CIS-ITOM, CIS-CSM, etc.). Experience in Governance, Risk, and Compliance (GRC), Security Operations (SecOps), and Performance Analytics . Knowledge of AI/ML-driven automation and predictive analytics within ServiceNow. Experience working in multi-instance and multi-cloud environments .

AHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide direction to Managed Service technical teams to drive expeditious resolution of incidents. This role is also responsible for RCA and Problem Management support for AMS. We are looking for a natural leader with proven knowledge of incident management frameworks and the ability to communicate clearly, confidently, and effectively to technical teams and our customers. Responsibilities: Responsible for communication, leadership, and management of all high severity major incident situations. Manage Client Major Technology Incidents from identification through closure / RCA process. This includes but is not limited to: Team Assembly Internal, Client and 3rd Parties Root Cause Analysis and Identification Remediation Testing and Validation Status and Communications Postmortem / Problem Management Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Continuously improving the incident management process as required to ensure its effectiveness. Communicating with senior management (internal) on critical issues. Communicating with key client stakeholders on the status and timeline of the critical event. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Manage the creation of performance/dashboards to report on major incident and problem ticket metrics. Training additional incident managers as needed. Participate in a 24x7 on call rotation for critical incidents after regular business hours. Required Certifications: Microsoft Certified Professional (MCP) Higher certifications such as CCNA or MCSE Qualifications: College degree in information technology, engineering or a related field and/or equivalent experience. Minimum of 7+ years experience in IT, Managed Services and/or ITSM Operations. Minimum 3 years experience managing major incidents in complex environments. Experience working in an ITIL environment; ITIL v4 Foundations Certification preferred. Proficient knowledge of ITSM tools and systems; ServiceNow experience preferred. Full familiarity with ITSM knowledge base maintenance and process documentation. High level of oral and written communication skills to communicate effectively with all stakeholders. High level of IT service delivery and customer service skills. Proficient at organizing documents and prioritizing work. Ability to think and act both strategically and tactically. Self-motivated; ability to work under minimal supervision. Excellent managerial skills and ability to collaborate with team members. Ability to analyze a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills. Success Characteristics: Must be able to see the big picture, manage all the moving pieces, know whats been tried and whats still on the radar, and plan for and manage next steps. Take command of incidents by setting up or taking over a cross-functional technical bridge call, comprised of internal and external partners. Ensure that the customers have a deep understanding of the issue, the action plan and the path to resolution. Ensure that each participant understands the incident management process and their role in that process. Set clear incident resolution objectives (exit criteria) and timings. Provide direction and time management to keep the resolution effort on track and moving forward. Successful experience with and affinity for small to large size business environments. Ability to adapt and thrive in a dynamic work environment.

Servicenow Developer with different modules Service now CSDM ITSM + CMDB ITSM + Custom Apps ITOM + CMDB ServiceNow SecOps with Flow Designer, Integration and Scripting experience

Role Description DWS Group (DWS) is one of the world's leading asset managers with more than 60 years of experience. It has a reputation for excellence in Germany, Europe, the Americas and Asia. DWS is recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines. We offer individuals and institutions access to our strong investment capabilities across all major asset classes and solutions aligned to growth trends. This role will be part of a global DWS Tech (Production Assurance) team responsible for guaranteeing overall stability of DWS systems and supporting business applications in a follow-the-sun support model working closely with vendor delivery partners. The support team is interfacing with business and IT for ensuring high availability of all components. The area Data is the backbone of our architecture and covers processing and provisioning of all relevant data and delivers into DWS business applications. You will work in close collaboration with the Development, QA and DevOps teams to ensure high level of service delivery to business stakeholders while maintaining integrity and stability of the production systems. Your key responsibilities Primarily supports the production platform, carrying out analysis, monitoring and remediation / troubleshoot production issues and specific maintenance tasks as per the runbook procedures, apply workarounds and/or deploy permanent solutions. They aid with analysis of the Production platform to identify performance and resiliency enhancements. Implements technical and functional solutions as provided by Development/Production Engineers Logs and tracks manual tasks for automation through to completion. Ability to track and report project/task progress, risks, issues, dependencies, and performance. Facilitates project meetings, workshops and supporting documentation. Configures the application, in response to Business and/or technical problems and in accordance with provided requirements and agreed design principles. Responsible for Incident, Change, Problem, Event, and knowledge Management for the applications assigned to. Primary activities are: Engineering and Technical Support Relationship Management Incident, Problem and Change Management Continual Service Improvement activities Disaster Recovery Planning & Testing Production Readiness & Testing Stability & Prioritization Representation Research, analyse and recommend improvements to the organizations use of the software applications. Coordinate with different teams (Configuration Management team,DBAs, Infrastructure teams and Application Development teams) Participate in a culture of knowledge sharing with the development team. Your skills and experience Working experience in banking financial institution in providing IT support and dealing with business users on support or requirement gathering Experienced in supporting regulatory reporting deliveries E2E across applications including stakeholder management. Experienced in ITSM / Service management / Environment / Incident management / Crisis management. Getting things done in large organizations understanding of where to use processes and how to build and operate a network. Experience working with virtual and global teams, work across countries, regions and time zones with a broad range of cultures and technical capability, ability to provide out of hours coverage as needed. Broad ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation certificate desired) Ability to manage ambiguity, risk, and changing direction of projects and strategies. Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract and patch data in Sybase and Oracle databases. Familiarity with JAVA SQL/PLSQL: Good skills in writing SQL queries, identify long running queries, locks, issues on database Unix: Advanced skills, hands-On Experience with troubleshooting, advanced ability to research, analyze and recommend improvements. Experience in supporting digital projects using Microservices, APIs, Kafka, Streamsets would be advantageous. Experience of Monitoring tools such as Splunk, Geneos, New Relic. Grafana Experience of Scheduling tools such as Control-M (extensive hands-on experience with Control-M batch config, job scheduling and parameterization) Exposure to any cloud platforms (GCP preferred) would be advantageous. Proactive and able to work independently. Strong problem ownership skills and attitude Proven history of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered. Self-motivated professional, very good English language skills (verbal & written), good communicator and experienced in working in a follow-the-sun-model. A Computer Science or MIS degree holder (Additional qualifications in financial field is desired) Ability and willingness to work in night shift (for example - US Shift, EST time zone) is a must.

Job Description We're Hiring: ServiceNow Architect Location: Hyderabad, Bangalore, Kolkata, Mumbai, Chennai, Pune, Gurugram Experience: 8 to 9 Years Type: Full-time About the Role: We are looking for a ServiceNow Architect to lead the design, development, and implementation of ITIL processes, ITSM, HRSD, ITBM, Integrations, Service Portal, Custom Applications, Workspaces, CMDB, Knowledge, Demand, and Release Management within the ServiceNow platform . You will play a critical role in driving innovation, ensuring platform best practices, and delivering high-quality solutions. Key Responsibilities: Provide technical expertise and act as a ServiceNow product architect . Design, develop, and implement ServiceNow solutions and integrations. Define and enforce best practices, standards, and architectural controls . Translate business needs into functional and technical requirements . Lead ServiceNow upgrades, product roadmap planning, and release management . Evaluate new features, perform impact analysis, and recommend enhancements. Create and maintain technical documentation, test plans, and deployment strategies . Mentor teams , foster innovation, and drive ServiceNow adoption. What Were Looking For: Extensive experience with ServiceNow architecture and development. Strong knowledge of ITIL, ITSM, HRSD, ITBM, CMDB, and integrations . Hands-on expertise in ServiceNow configuration, customization, and scripting . Ability to lead projects, mentor teams, and collaborate with stakeholders . Excellent problem-solving, communication, and leadership skills .

We are seeking a Service Desk Analyst with 2+ years of experience to provide IT support, incident resolution, and service request management for end-users. This role involves troubleshooting technical issues, documenting resolutions, and ensuring a seamless IT service experience to support business operations. As a Service Desk Analyst, you will serve as a key point of contact for IT-related issues, ensuring timely support and resolution. Primary Responsibilities: Incident & Request Management: Log, categorize, prioritize, and resolve IT incidents and service requests in ITSM tools (ServiceNow). Provide L1/L2 support for Windows , Mac , Office 365 , VPN , printers, and other enterprise applications. Escalate complex issues to higher support levels while ensuring timely resolution. Coordinate with Network , Server , and Security teams to address IT issues. IT Support & Troubleshooting: Diagnose and troubleshoot hardware, software, and network-related issues. Assist users with password resets , account lockouts , and application access requests . Support remote users with VPN connectivity and system performance issues. Maintain system health by applying patches, updates, and security configurations. Knowledge Management & Documentation: Maintain and update IT knowledge base articles for end-users and support teams. Document troubleshooting steps and resolution procedures for future reference. Identify areas for process improvement and contribute to automation initiatives. Required Skills: 2+ years of experience in IT service desk or technical support roles (L1/L2 level). Proficiency in Windows OS , Office 365 , Active Directory , and VPN troubleshooting . Hands-on experience with ITSM tools (e.g., ServiceNow , Jira , or similar). Strong analytical , troubleshooting , and communication skills. Required Skills It Service Desk, It Support, Incident Management