Get alerts for new jobs matching your selected skills, preferred locations, and experience range.
2 - 6 years
5 - 15 Lacs
Mumbai, Bengaluru, Hyderabad
Work from Office
- Maintain/install end user software and hardware - Troubleshoot/resolve issues - L-1 support to end user for MS Windows OS, MS Office, Local and web-based applications, Routers and switches. - Support to end-user for AV equipment /VC equipment Required Candidate profile - ITSM Tool with ITIL concepts - AV Support via MS Teams - Network Concepts - Routing, Switching & Wifi - Work on Teams, Outlook & OneDrive - Azure AD, Intune skills - ITIL V3 certification preferred.
Posted 2 months ago
2 - 6 years
5 - 15 Lacs
Delhi NCR, Delhi, Gurgaon
Work from Office
- Maintain/install end user software and hardware - Troubleshoot/resolve issues - L-1 support to end user for MS Windows OS, MS Office, Local and web-based applications, Routers and switches. - Support to end-user for AV equipment /VC equipment Required Candidate profile - ITSM Tool with ITIL concepts - AV Support via MS Teams - Network Concepts - Routing, Switching & Wifi - Work on Teams, Outlook & OneDrive - Azure AD, Intune skills - ITIL V3 certification preferred.
Posted 2 months ago
1 - 2 years
4 - 6 Lacs
Delhi NCR, Delhi, Noida
Work from Office
What are we looking for? Knowledge of Incident, Change, and Problem Management systems. Good to have ITIL certification. Working experience with any alert Monitoring and logging tool(preferably Grafana, Prometheus, Zabbix, New Relic, Pingdom, EFK/ELK, etc). Basic understanding and knowledge of Cloud platforms such as AWS, Azure, or GCP. Application and IT infrastructure Monitoring and First-line support for all our SAAS clients. Basic understanding and knowledge of ITIL, ITSM, Incident Management, Change Management, and Administration of Ticketing tools (SNOW, JIRA, Remedy, etc). Responsible for assisting in software upgrades/updates/migration including patches, tools, and applications updates. Work on CIM(Critical Incident Management) for incidents that impact business-critical services, applications, and infrastructure. Work closely with SMEs and technical teams to quickly identify customer impact (who, how, when) and correspondingly implement strategies that will increase reliability, availability, and uptime for services. Prepare executive summaries of P1/P2 incidents and communicate them in a timely manner tailored to relevant audiences. Identifies opportunities and takes ownership for automation and/or continuous improvement of Incident Management process and best practices. Experience in documenting processes, escalation management, trouble ticket initiation & tracking, and excellent problem data gathering skills. Coordinate problem tracking and deriving permanent resolution by approaching concerned teams. Understanding of networking, firewalls, and load balancing concepts. Understanding of Agile, DevOps methodologies and processes. Strong team player with the flexibility to work in shifts in a 24x7x365 environment. Expected Skill set: Knowledge of Incident, Change, and Problem Management systems. Good to have ITIL certification. Working experience with any alert Monitoring and logging tool(preferably Grafana, Prometheus, Zabbix, New Relic, Pingdom, EFK/ELK, etc). Basic understanding and knowledge of Cloud platforms such as AWS, Azure, or GCP.
Posted 2 months ago
4 - 7 years
5 - 9 Lacs
Bengaluru
Work from Office
Krazy Mantra Group of Companies is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey. Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability
Posted 2 months ago
2 - 6 years
6 - 10 Lacs
Gurgaon
Work from Office
Our NCR is looking for Oracle Fusion Cloud Applications Support Analyst to join our dynamic team and embark on a rewarding career journey. A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service The primary responsibilities of a support analyst typically include:Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems They maintain a professional and friendly tone throughout the interaction Technical Expertise: Support analysts possess in-depth knowledge of the product or service they support They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues They may collaborate with development or engineering teams to escalate and resolve complex issues Documentation and Knowledge Base: Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues They document solutions for common problems to build a knowledge repository for future reference Escalation and Collaboration: If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues
Posted 2 months ago
5 - 10 years
6 - 10 Lacs
Hyderabad
Work from Office
Ensure process-KPI consistency, documentation, and team training/support. Define/monitor KPIs, manage dashboards, ensure data quality, and promote reporting consistency. Identify and implement improvements, approve changes, and track efficiencies. Deploy/manage ITSM processes, ensure CMDB data quality, and create BI reports. Domain Process and quality management; lean management; continuous improvement
Posted 2 months ago
5 - 10 years
6 - 10 Lacs
Hyderabad
Work from Office
Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let’s do this. Let’s change the world. In this vital role you will support the Hyderabad site enablement setup and communications around it. The task is to ensure an exceptional employee experience and enable a sustainable AIN setup. You should be able to work across matrixed and cross functional teams to get results and maintain the project timelines. The ideal candidate will possess excellent interpersonal and communication skills, strong analytical skills, and a consistent record of leading change. The Change Management Manager will report to the Change Management Senior Manager. Implementation of change management strategy and approach in alignment with the assigned Programme, function and organizational goals. Design and implement initiatives to support employees during transition, working closely with leadership and support functions Collaborate and work across function boundaries, focused on creating trusting relationships, demonstrating active listening skills, customer-service attitude Strong stakeholder management skills with experience in managing various stakeholder groups from multi-geography teams to vendors Strong problem solving / analytical skills; excellent verbal and written communication skills, including presentation skills Facilitate workshops, meetings, and presentations to communicate alignment of change plans, progress, and outcomes to senior stakeholders. Drive employee engagement through change champions, feedback mechanisms, support resources, and recognition programs. Create and socialize communication plans to keep stakeholders informed of ongoing and upcoming changes and the impacts thereof. Create and deliver accurate and engaging communications materials to fulfil the communications plan across available channels (Townhalls, email, briefing packs, media, etc.). Ensure alignment of change management efforts with overall project goals and timelines. Monitor and report on the effectiveness of change management initiatives, using data-driven insights to make informed decisions and adjustments. Qualification Degree in business administration, Information Technology, Pharmaceutical or a related field. Proven experience in change management, project management, people transition preferably for establishing a new site. Demonstrated ability to lead and manage change initiatives, with a focus on stakeholder engagement and adoption. Excellent communication, presentation, and interpersonal skills. Proficiency in change management methodologies, tools, and best practices. Ability to work effectively in a fast-paced, dynamic environment with multiple priorities. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Change Management certification (e.g., Prosci) is a plus. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Master’s degree / MBA and 5 to 8 years of change and communications management experience OR Bachelor’s degree and 8 to 10 years of communications management experience Preferred Qualifications Must Have Skills Minimum 5 years of experience in change management or communication management. Strong knowledge of change management principles like stakeholder management, change impact Expertise in change management tools and templates. Excellent interpersonal and communication skills. Strong analytical skills. Good time management and organizational skills. Good to Have Skills Prior experience in managing U.S. to India corporate knowledge and function transfer. Experience in multi-site project models and client communication skills. Prosci, APMG or other change management certifications. Soft Skills: Leadership Problem-solving skills Collaboration Analytical Thinking Communication Negotiation Skills The ideal candidate will possess a strong experiential background in change management, along with a consistent record of delivering impactful change management solutions. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Posted 2 months ago
3 - 8 years
1 - 4 Lacs
Hyderabad
Work from Office
Sr. Associate IS Voice Engineer What you will do Let’s do this. Let’s change the world. In this vital role you will assist with the design, configuration, deployment, and management of Amgen’s enterprise voice platforms. This role covers core platforms, including Cisco UCM, Webex Calling, Microsoft Teams Calling, and Webex Contact Center (WxCCE). The engineer works closely with IS managers, vendors, and business partners to translate business needs into technology solutions, deploy upgrades, and evaluate new products to align with Amgen’s strategic goals. Additionally, the role focuses on integrating emerging technologies and driving roadmaps to meet the evolving needs of the business. Roles & Responsibilities: Design and deploy voice platforms, including Cisco UCM, Webex Calling, Microsoft Teams Calling, and WxCCE. Evaluate and implement Webex Contact Center (WxCCE) features, including IVR scripting, call routing, and chat integration. Collaborate with business users and IS teams to align voice solutions with business needs. Identify and assess new technology products to enhance communication platforms and services. Develop migration strategies from legacy PBX systems to cloud-based solutions. Monitor and troubleshoot SIP trunk connectivity and complex voice issues. Maintain system documentation to ensure reliability and continuity. Drive the integration of emerging technologies with existing platforms to improve user experience and scalability Interacts with IS managers and vendors to identify and evaluate new technology products for their services Partners with business users to elicit and translate business requirements into technological solutions Deploys or upgrades the system or technical solution to meet business requirements for functionality and reliability Establish relationships with internal and external partners to drive road maps from our existing platforms to integrate with emerging technologies What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master’s degree with a 1 - 3 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 3 - 5 years of experience in Computer Science, IT or related field OR Diploma with 7-9 years of experience in Computer Science, IT or related field Preferred Qualifications: Must-Have Skills (Not more than 3 to 4): Expertise in Cisco UCM, Webex Calling, Microsoft Teams Calling, and Webex Contact Center (WxCCE). Knowledge of SIP, H.323, PRI, ISDN, and QoS protocols. Experience with IVR scripting, call queues, and contact center workflows. Excellent verbal and written communication skills for technical and non-technical audiences of different levels in the organization. Good-to-Have Skills: Work experience in the biotechnology or pharmaceutical industry. Degree in Computer Science, Information Systems, Engineering, or Life Sciences. Strong knowledge of information systems, IT infrastructure and network technologies Ability to learn new technologies and be able to work and deliver high quality in a high pressure, fast paced environment. Knowledge of SD-WAN, firewalls, and load balancing for voice systems. Experience with cross-platform integration between voice, network, and cloud environments. Demonstrated ability to work in a global, matrixed organizational structure Demonstrated ability to work effectively in a fast-paced, dynamic environment. Understanding of ITIL processes and implementation. Experience working with an ITSM (Information Technology Service Management) platform for Incident / Asset Management and Service Requests An understanding of IT/OT concepts and cyber security Professional Certifications (please mention if the certification is preferred or mandatory for the role): SAFe Methodology (preferred) CCNA Collaboration Soft Skills: Excellent analytical and troubleshooting skills Excellent written and verbal communications skills (English) in translating technology content into business-language at different levels Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong problem-solving and analytical skills. Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various projects. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Posted 2 months ago
6 - 9 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role Strong experience working on ServiceNow implementations. Hands on experience in ServiceNow ITOM module. Must have experience in implementing CMDB/Discovery/Service Mapping/event management solutions, Event rule, alert rule, sub-flow creation, Assignment rules, RegEx. Must have Power Shell/Shell and Java Script knowledge for use cases development. Working knowledge in ServiceNow IT Operations Management Solutions and be able to build or modify custom patterns and troubleshoot. Experienced in working with 3rd party integrations Primary Skills ServiceNow ITOM Module 3rd party integrations CMDB/Discovery/Service Mapping/event management Certifications - ServiceNow Certified System Administrator, CIS Event Management Skills (competencies) HTML5 JavaScript
Posted 2 months ago
10 - 15 years
37 - 45 Lacs
Pune, Mumbai, Bengaluru
Work from Office
Skills : ITSM ServiceNow, HRSD module, Development and implementation of solutions in client environments across different modules of ServiceNow-ITSM, HRSD, ITOM including Configurations, Integrations, Portal & Catalog Development Required Candidate profile Notice Period: 0-15 days Education Must have completed engineering or degree LocationPune, Mumbai, Bangalore, Hyd, Gurgaon, Noida, Chennai
Posted 2 months ago
5 - 10 years
8 - 12 Lacs
Mumbai
Work from Office
As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure
Posted 2 months ago
3 - 8 years
6 - 10 Lacs
Bengaluru
Work from Office
As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end to end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications
Posted 2 months ago
4 - 9 years
20 - 35 Lacs
Bengaluru
Remote
Detailed Job Description: Mid-Level ServiceNow Developer to support Sentaras complex ServiceNow instances. The role involves designing, configuring, developing, and implementing both baseline and custom applications and enhancements in ServiceNow, while providing architectural guidance to ensure platform stability and adherence to design standards and coding/ServiceNow best practices. Job Responsibilities: Work independently and as a technical team member on ServiceNow development projects. Support internal and external customers across multiple ServiceNow instances and domains. Utilize Agile/Scrum methodologies to manage and execute development work efficiently. Provide advisory support to functional and admin teams on ServiceNow best practices, design, and development standards. Collaborate with business, systems, and technology partners to gather business and system requirements during analysis meetings. Develop and enhance existing ServiceNow applications as per requirements. Script Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, and other ServiceNow components. Facilitate the rollout of new applications and enhancements in ServiceNow (via Change control), ensuring smooth deployment. Analyze system performance and recommend improvements for efficiency and scalability. Create and support reports, dashboards, using metrics and analytics when necessary. Create and support training materials including conducting live training sessions and demos. Job Requirements: Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, SecOps, etc.) and platform wide analytics, AI, reporting and Virtual Agent a plus. Proven ability to communicate effectively with both business and technical stakeholders. Demonstrable ability as an independent ServiceNow Developer, with a focus on analytical problem-solving and critical thinking. Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support. Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decision-making.
Posted 2 months ago
3 - 6 years
3 - 8 Lacs
Chandigarh
Work from Office
Join our dynamic team as a Service Desk Associate , where you'll play a crucial role in ensuring seamless IT operations for our end users. You'll leverage your technical expertise and exceptional problem-solving skills to provide top-tier support, manage requests efficiently, and maintain robust system administration. Your contributions will directly impact our service quality and user satisfaction, making you an integral part of our success. Key Responsibilities: Issue Resolution & Troubleshooting : Deliver 1st and 2nd level support for remote users in a managed services environment, ensuring swift and effective resolution of issues. Request Management : Handle incoming requests via telephone, email, or the ITSM portal promptly, delivering high-quality support in line with SLAs. Technical Expertise : Troubleshoot Windows and Mac Operating Systems, printers, hardware, and applications. System Administration : Manage Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, OneDrive, Teams, and more. User Communication : Keep users informed about the progress of their incidents and requests from receipt to closure. Documentation : Log all requests in the ITSM system, documenting troubleshooting steps and resolution details. Escalation Management : Escalate complex issues to next-level support teams and maintain communication to ensure resolution. Hardware & Software Deployment : Set up, deploy, and maintain end-user hardware and software, including thin clients and printers. Process Improvement : Assist in creating and maintaining IT Service Desk processes and generate necessary documentation. Vendor Liaison : Coordinate with vendors on support issues as needed. Qualifications: Proven experience in a similar role with strong troubleshooting skills. Familiarity with ITSM systems and service desk operations. Excellent communication and customer service skills. Ability to work independently and as part of a team. This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional IT support. If you're ready to take your career to the next level, we want to hear from you!
Posted 2 months ago
7 - 12 years
20 - 35 Lacs
Chennai, Bengaluru, Hyderabad
Work from Office
Looking for experts in ServiceNow CMDB, ServiceNow Developer, ServiceNow HRSD, ServiceNow Integration, ServiceNow GRC, ServiceNow CSM, ServiceNow FSM, ServiceNow ITBM, ServiceNow ITOM, ServiceNow ITSM, ServiceNow ITAM
Posted 2 months ago
3 - 6 years
3 - 8 Lacs
Chandigarh
Work from Office
Join our dynamic team as a Technical Support Specialist , where you'll play a crucial role in ensuring seamless IT operations for our end users. You'll leverage your technical expertise and exceptional problem-solving skills to provide top-tier support, manage requests efficiently, and maintain robust system administration. Your contributions will directly impact our service quality and user satisfaction, making you an integral part of our success. Key Responsibilities: Issue Resolution & Troubleshooting : Deliver 1st and 2nd level support for remote users in a managed services environment, ensuring swift and effective resolution of issues. Request Management : Handle incoming requests via telephone, email, or the ITSM portal promptly, delivering high-quality support in line with SLAs. Technical Expertise : Troubleshoot Windows and Mac Operating Systems, printers, hardware, and applications. System Administration : Manage Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, OneDrive, Teams, and more. User Communication : Keep users informed about the progress of their incidents and requests from receipt to closure. Documentation : Log all requests in the ITSM system, documenting troubleshooting steps and resolution details. Escalation Management : Escalate complex issues to next-level support teams and maintain communication to ensure resolution. Hardware & Software Deployment : Set up, deploy, and maintain end-user hardware and software, including thin clients and printers. Process Improvement : Assist in creating and maintaining IT Service Desk processes and generate necessary documentation. Vendor Liaison : Coordinate with vendors on support issues as needed. Qualifications: Proven experience in a similar role with strong troubleshooting skills. Familiarity with ITSM systems and service desk operations. Excellent communication and customer service skills. Ability to work independently and as part of a team. This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional IT support. If you're ready to take your career to the next level, we want to hear from you!
Posted 2 months ago
6 - 9 years
9 - 10 Lacs
Hyderabad, Mumbai (All Areas)
Work from Office
Assess current business processes, identify inefficiencies, and recommend improvements. Conduct root cause analysis and apply process improvement methodologies. Develop and implement process optimization strategies. Stakeholder Collaboration: Work closely with business leaders, department heads, and operational teams. Facilitate workshops and training sessions to drive a culture of continuous improvement. Act as a change agent, ensuring adoption of new processes and best practices. Performance Monitoring & Reporting: Establish key performance indicators (KPIs) to measure process efficiency. Develop dashboards and reports to track improvement outcomes. Provide regular updates and insights to senior management. Methodology & Compliance: Utilize Lean, Six Sigma, Agile, and other methodologies to improve processes. Ensure compliance with industry regulations and organizational standards. Standardize and document optimized workflows. Qualifications & Skills: Education: Bachelors degree in Business, Engineering, Operations Management, or a related field. Master’s degree is a plus. Certifications: Lean Six Sigma (Green Belt/Black Belt), PMP, Agile, or similar certifications preferred. Experience: 3–7 years of experience in process improvement, business transformation, or operational excellence roles. Technical Skills: Strong proficiency in process mapping tools (e.g., Visio, Lucidchart), data analytics (Excel, Power BI, SQL), and automation technologies (RPA, AI-driven workflows). Soft Skills: Excellent problem-solving, analytical thinking, communication, and leadership abilitie Note Looking for immediate Joiners
Posted 2 months ago
1 - 4 years
4 - 7 Lacs
Hyderabad
Work from Office
br> Employment Type : Full Time, Permanent Work mode : Onsite Job description Job Responsibilities: We are seeking a talented ServiceNow Developer to join our team. As a ServiceNow Developer, your responsibilities will include developing, configuring, and customizing the platform according to business requirements. We are seeking a ServiceNow Developer who has extensive experience and an enthusiasm for delivering top-notch software solutions. The ideal candidate should possess both independent and collaborative working abilities. Who has a strong understanding of ServiceNow products Who will be Developing and implementing new ServiceNow applications Who will be an active contributor in developing workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Who is Create/ Manage web portals used by internal and external clients, using JavaScript/ Bootstrap / Angular Who will Monitor the health, usage, and overall compliance of ServiceNow and its applications Work directly with end users to resolve issues in ServiceNow. Participate in problem-solving during ServiceNow development, testing, and production. Technical Abilities and Responsibilities: Develop and implement solutions for ServiceNow. Move configuration and development changes from Dev to Test to Prod using SN update sets. Develop small standalone SN tools and dashboards to support ITSM and Project Management workflows. Create and configure workflows based on the business requirements and best practices. Perform integration between ServiceNow and other customer business systems. create/ Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros, etc. Has experience in the development and delivery of training for end-users. Has experience in deploying and validating ServiceNow patches/updates and new versions of the platform. Functional Attributes: Excellent communication skills. Ability to work in a collaborative environment. Must be detail-oriented and possess problem-solving abilities. Education UG: B.Tech/B.E. in Any Specialization. PG: MCA in Any Specialization, CS in Any Specialization, MTech in Any Specialization, MS in Any Specialization
Posted 2 months ago
3 - 8 years
5 - 10 Lacs
Gurgaon
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Critical Incident Management Good to have skills : Change Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of critical incidents. Collaborate with cross-functional teams to address technical issues. Maintain documentation of incident resolutions and troubleshooting steps. Implement best practices for incident management. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Critical Incident Management. Good To Have Skills:Experience with Change Management. Strong problem-solving skills in critical incident scenarios. Knowledge of ITIL framework for incident management. Ability to prioritize and manage multiple incidents simultaneously. Additional Information: The candidate should have a minimum of 3 years of experience in Critical Incident Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education
Posted 2 months ago
0 - 2 years
2 - 4 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities: Act as the interface between the client and the system or application Use exceptional communication skills to accurately define client issues Interpret and design resolutions based on deep product knowledge Provide technical support and troubleshooting assistance to clients Collaborate with cross-functional teams to resolve complex issues Ensure timely resolution of client issues to maintain customer satisfaction Document and maintain records of client interactions and issue resolutions Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work effectively in a team environment Knowledge of ITIL framework and best practices Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management This position is based at our Bengaluru office A degree in a relevant field is required Qualifications Bachelors degree
Posted 2 months ago
0 - 2 years
2 - 4 Lacs
Gurgaon
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide timely resolution to customer issues. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Document and maintain records of customer interactions and solutions. Contribute to the development of knowledge base articles and support documentation. Assist in testing and validating software fixes and enhancements. Stay updated with the latest product knowledge and industry trends. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL processes and incident management. Experience in troubleshooting and resolving technical issues. Good To Have Skills:Familiarity with IT service management tools. Knowledge of basic networking concepts. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 2 months ago
0 - 2 years
2 - 4 Lacs
Gurgaon
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide timely resolution to customer issues. Collaborate with cross-functional teams to troubleshoot and resolve technical issues. Document and maintain records of customer interactions and solutions. Contribute to the development of knowledge base articles and support documentation. Assist in testing and validating software fixes and enhancements. Stay updated with the latest product knowledge and industry trends. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Strong understanding of ITIL processes and incident management. Experience in troubleshooting and resolving technical issues. Good To Have Skills:Familiarity with IT service management tools. Knowledge of basic networking concepts. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 2 months ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Manage and prioritize support tickets to ensure timely resolution. Identify and analyze system or application issues and provide effective solutions. Communicate with clients to understand their needs and provide appropriate support. Ensure smooth operations of systems and applications by monitoring and troubleshooting. Stay updated with the latest product knowledge and industry trends. Train and mentor junior team members to enhance their skills and knowledge. Manage data with tables in the CMDB and Assets and its Data Sources. Plans and manages a population of the Configuration Management System, including discovery and other data import methods. Configure efficient Identification and Reconciliation. Monitor CMDB health and resolve conflicts between authoritative data sources. Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs. Configure, develop, enhance, and implement application mapping. Professional & Technical Skills: Must To Have Skills:Proficiency in Configuration Database & CI Management. Good To Have Skills:Experience with ITIL processes. Strong understanding of IT infrastructure and systems. Experience in incident management and problem resolution. Knowledge of configuration management tools and practices. Familiarity with IT service management frameworks. Excellent communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera. Good to have - MID Server configurations for Integrations data pull. Good to have - Customizes ServiceNow configuration, including custom scripts. Minimum 4-5 years of experience ServiceNow. Minimum 5 years of experience in IT asset / CMDB management. Experience in IT Asset Management process and operational delivery environment. Excellent communication and presentation skills. Excellent communication written and oral and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 2 months ago
2 - 7 years
4 - 9 Lacs
Hyderabad
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements. Design and develop applications that align with business processes. Implement best practices for application design and development. Conduct testing and troubleshooting of applications. Provide technical support and guidance to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow IT Operations Management. Strong understanding of IT operations management principles. Experience in designing and implementing IT service management solutions. Knowledge of ITIL framework and best practices. Hands-on experience with ServiceNow platform customization. Additional Information: The candidate should have a minimum of 2 years of experience in ServiceNow IT Operations Management. This position is based at our Hyderabad office. Qualifications NA
Posted 2 months ago
3 - 8 years
5 - 10 Lacs
Coimbatore
Work from Office
Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Software Asset Management (SAM) in our organization. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Collaborate with stakeholders to gather and analyze requirements for application design. Design and develop applications using ServiceNow Software Asset Management (SAM) to meet business process requirements. Ensure the applications are scalable, efficient, and adhere to best practices. Perform code reviews and provide feedback to improve application design and quality. Troubleshoot and resolve issues related to application design and functionality. Stay updated with the latest industry trends and technologies related to ServiceNow Software Asset Management (SAM). Professional & Technical Skills: Must To Have Skills:Proficiency in ServiceNow Software Asset Management (SAM) and Strong understanding of ServiceNow Custom Application Creation ServiceNow Human Resource Service Management (HR)ServiceNow IT Operations ManagementServiceNow IT Service Management Strong understanding of IT asset management principles and best practices. Experience in designing and developing applications using ServiceNow platform. Knowledge of ServiceNow modules and functionalities related to Software Asset Management (SAM). Experience with data migration and integration in ServiceNow platform. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow Software Asset Management (SAM). This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education
Posted 2 months ago
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