2380 Itsm Jobs - Page 46

Skills : ServiceNow Integration Developer, ServiceNow, Catalog development, ITSM, integrations

Immediate Hiring for Senior ServiceNow Development -Harita Techserv Location: Bangalore Experience: 10 to 15 years Notice Period: Immediate joiner Note: Initially 3 months' work from Office after that Hybrid (Weekly Twice) Skills Mandatory: ServiceNow Development, Integration, ITSM, ITOM, HRSD or HR Service Delivery CSA Certified is must Job Responsibilities: Collaborate with the US-based team to understand and refine user stories and requirements. Translate business requirements into technical specifications and user stories in ServiceNow. Configure, develop, and maintain solutions within the ServiceNow platform, based on provided user stories. Collect necessary requirements and create user stories independently, if needed. Implement and maintain ITSM, ITOM, and HRSD solutions in line with the company's ServiceNow framework. Perform testing and quality assurance for developed features, ensuring alignment with US team standards. Leverage no-code tools such as Workflow Studio for all development work in the platform. Troubleshoot and resolve issues related to ServiceNow configurations and customizations.

Role & responsibilities End-User Support: Provide L1 support for desktop, laptop, and peripheral issues. Troubleshoot hardware and software problems (Windows OS, MS Office, printers, scanners, etc.). Assist users with email, VPN, and application access issues. Support core banking applications and other proprietary banking software. Incident Management: Log and track incidents in the IT Service Management (ITSM) tool. Prioritize and escalate unresolved issues to L2/L3 support teams. Ensure timely resolution of tickets within defined SLAs . Hardware & Software Maintenance: Install, configure, and update desktop systems, laptops, and applications . Perform regular maintenance and patch updates. Replace faulty hardware components. User Account and Access Management: Manage Active Directory (AD) accounts password resets, unlock accounts, etc. Grant/revoke access based on banking security policies. Compliance & Security: Ensure compliance with banking security standards . Follow strict protocols while handling customer data . Report and mitigate any security incidents. Documentation & Reporting: Maintain accurate records of incidents, problems, and resolutions . Create and update knowledge base articles for common issues. Looking for Immediate joiners only

What you will do As a Wintel Support Specialist at JCI, you will be part of a dynamic team responsible for providing exceptional technical support to our users. Your primary role will involve troubleshooting, diagnosing, and resolving hardware and software issues for Windows environments. How you will do it Provide level 1 and 2 end-user support, managing ticket queues and escalating issues as needed. Install, configure, and maintain Windows operating systems and related applications. Assist users with hardware and software troubleshooting via phone, email, or remote access. Document all support interactions and resolutions within the IT service management system. Participate in onboarding new users by setting up and configuring workstations. Assist in the maintenance and inventory of IT hardware and software. Collaborate with other IT team members to improve support processes and user satisfaction. Required 0-1 year of experience in IT support or a related field. Basic understanding of Windows operating systems and common software applications. Strong communication skills and a customer-oriented mindset. Ability to troubleshoot hardware and software issues effectively. Preferred Familiarity with IT service management tools. Basic knowledge of networking concepts. Relevant certifications (e. g. , CompTIA A+, Microsoft Certified) are a plus. Join us at JCI and be part of a collaborative and innovative team that values your contributions and supports your professional growth!

What you will do As a Wintel Support Specialist at JCI, you will be part of a dynamic team responsible for providing exceptional technical support to our users. Your primary role will involve troubleshooting, diagnosing, and resolving hardware and software issues for Windows environments. How you will do it Provide level 1 and 2 end-user support, managing ticket queues and escalating issues as needed. Install, configure, and maintain Windows operating systems and related applications. Assist users with hardware and software troubleshooting via phone, email, or remote access. Document all support interactions and resolutions within the IT service management system. Participate in onboarding new users by setting up and configuring workstations. Assist in the maintenance and inventory of IT hardware and software. Collaborate with other IT team members to improve support processes and user satisfaction. Required 0-1 year of experience in IT support or a related field. Basic understanding of Windows operating systems and common software applications. Strong communication skills and a customer-oriented mindset. Ability to troubleshoot hardware and software issues effectively. Preferred Familiarity with IT service management tools. Basic knowledge of networking concepts. Relevant certifications (e. g. , CompTIA A+, Microsoft Certified) are a plus. Join us at JCI and be part of a collaborative and innovative team that values your contributions and supports your professional growth!

We are looking for a Service Manager Process Automation We are driving the digitalization and automation of our business processes worldwide using Robotic Process Automation (RPA). We have already robotized over 700 processes worldwide, either in Centers of Excellence, in local teams or as part of citizen development. The main objectives of robotizing these processes are to improve productivity and support data mining to support us developing in a data driven company. Youll make a difference by: Understand business context, business processes and data structures. Implement IT services to ensure the effective delivery of RPA solutions and optimize service quality and customer satisfaction. Supervise the day-to-day operations of the RPA service desk and ensure timely resolution of incidents and service requests within defined SLAs. You will be the main point of contact for our RPA customers and external suppliers, providing expert advice on standard processes for RPA service management, and ensuring proactive communication and relationship management. Conduct regular reviews of RPA service processes and workflows, identifying areas for optimization and enhancement. Proven analytical and problem-solving abilities, with a track record of driving process improvements and operational efficiencies. Orchestrator Maintenance perform regular updates and security fixes, supervising the system performance and troubleshooting any software related issues. Perform and maintain rights management, including access maintenance for defined users both functional and client. Review monthly invoices and monitor annual budget. Support developing strategies to optimizes the RPA usage in SMO Youll win us over by: Successfully completed studies in the field of computer science or a comparable training path Experience in the acquisition, analysis, project planning and implementation of business processes Knowledge of "IT procedures" and infrastructures such as directory services, file servers, Active Directory, VMWare (virtual clients), ticket systems, PKI infrastructure, software distribution, servers (Windows, Linux). Proven experience (at least 5 years) in IT service management with a focus on RPA solutions (ideally with UiPath), SAP and ITIL framework. Good understanding of RPA technologies, platforms, implementation methods and PAM solutions. Extensive knowledge in the field of database monitoring, SQL and IT security. Proficiency in at least one common programming or scripting language (e.g., C#, .NET, Python, or PowerShell) for deploying/distributing software High level of self-motivation and team-oriented way of working Quick comprehension, resilient and assertive Communicative, committed and reliable Independent way of working, customer- and service-oriented with high quality standards Solid written and spoken German and English skills are a prerequisite Solid analytical and problem-solving skills with a track record of driving process improvement and operational efficiencies.

The IT Software Asset Management Sr 1. is responsible for handling the day-to-day platform operations of RSM's SAMPro framework. This role involves creating integrations, quality assurance reviews and configuring SAMPro features. The position requires effective communication and collaboration with other analysts, developers and IT stakeholders of the framework. In addition to these responsibilities, the Software Asset Management Sr. will provide related support to other (hardware, cloud) Asset Management staff within ServiceNow. Creates integrations, with a focus on SaaS tools for both IT & LOB software. This includes pre-built integrations and customized APIs. Actively seeks process improvement opportunities with a focus on automation for the SAM and VM teams. Frequently partners within and outside IT for solutions and implements/drives change to accelerate SAMPro adoption firmwide. Completes quality assurance reviews of SAMPro, HAM and other ServiceNow-related stories. May act as an IT Vendor Manager for the purposes of the ServiceNow relationship. Similarly, may require working on behalf of the firm with other 3rd party vendors when working on integrations. Acts as a developer for moderate HAM or ITAM workloads, as appropriate. Other duties as assigned EDUCATION/CERTIFICATIONS (MUST NOTE REQUIRED OR PREFERRED) Bachelor's Degree in Information Technology or related business concentration preferred ServiceNow CSA certification preferred; additional developer certifications will be considered, including: Certified Application Developer Certified Implementation Specialist (CIS) in SAM ITAM or similar discipline certification preferred Equivalent experience will be considered TECHNICAL/SOFT SKILLS (MUST NOTE REQUIRED OR PREFERRED) Good understanding of software licensing and compliance required Excellent Microsoft Office skills required Ability to work independently and as part of a team required High degree of professionalism required Demonstrated excellent interpersonal and communication skills required EXPERIENCE (MUST NOTE REQUIRED OR PREFERRED) 6-8 years of experience with SAMPro required. Experience with QA is preferred. IT Asset Management or IT Procurement experience is helpful. Any experience with ITAM or HAM in additional to SAM is preferred. Related experience is preferrable in a large-scale technology environment required LEADERSHIP SKILLS (MUST NOTE REQUIRED OR PREFERRED) Self-starter capability required Ability to build partnerships outside of tactical team required ServiceNow acumen required

Skills : Hands on Expertise: Dynatrace / AppDynamics / New Relic, deploying Dynatrace / AppDynamics / New Relic/ eG Innovation tools, integrate APM tools with various supported ITSM, CI/CD tools, -3 Tools Certification in Dynatrace Required Candidate profile Notice Period: 0-30 days One Scripting language is must for all AIOPs requirement One elastic certification is mandatory for all AIOPs requirement Loc- Bangalore/Hyderabad/Chennai/Pune/Greater Noida

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Entity :- Accenture Strategy & Consulting Team :- Global Network Data & AI Practice :- AI Managed Services Title: - AI LLM Technology Architecture Consultant Role :- ML Engineering Consultant Job Location:- Hyderabad Accenture Global Network - Data & AI practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data - insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities - from accessing and reporting on data to predictive modelling - to outperform the competition As part of our Data & AI practice, you will join a worldwide network of smart and driven colleagues experienced in leading AI/ML/Statistical tools, methods and applications. From data to analytics and insights to actions, our forward-thinking consultants provide analytically-informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance. WHAT'S IN IT FOR YOU? An opportunity to work on high-visibility projects with top clients around the globe. Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. What you would do in this role Hands on experience on ML Services of AWS or Azure or Google. Develop, train, and deploy machine learning models for real-world applications. Design and implement data pipelines for model training and inference. Conduct model evaluation, testing, and validation to ensure robustness and accuracy. Work with large-scale datasets to build and improve predictive models. Optimize and fine-tune ML algorithms for performance, scalability, and efficiency. Collaborate with data scientists, software engineers, and product teams to integrate ML solutions into production systems. Stay up-to-date with the latest trends and advancements in machine learning and AI. Write clean, maintainable, and well-documented code.

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

: 5-9 Years Must Have skills:In depth ServiceNow platform knowledgeProficiency in scripting languages (JavaScript, Jelly scripting etc)Experience developing custom applications, modules, forms, and workflows in ServiceNow.Ability to integrate ServiceNow with external systems using REST APIs, SOAP web services and MID Servers.Expert level understanding of ServiceNow best practices.Leadership and communication skillsSME in ITSM & ITOM applications Qualifications:Bachelors or Masters degrees in Computer Science, Computer Engineering or related technical discipline.Ability to work independently and to adapt to a fast-changing environment.Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.Driving Results:Good single contributor & good team player.Flexible attitude towards work, as per the needs.Proactively identify & communicate issues and risks.Other Personal CharacteristicsDynamic, engaging, self-reliant developerAbility to deal with ambiguityManage a collaborative and analytical approachSelf-confident and humbleOpen to continuous learningIntelligent, rigorous thinker who can operate successfully amongst bright peopleBe equally comfortable and capable interacting with technologists as they are with business executives

Job Description Freshservice Admin Job Posted On 01-04-2025 14:47:36 Experience Required 2 - 4 years 2 - 4 years Location Chennai, Tamil Nadu, India (CHN) Job Summary Job Summary: We are seeking a Freshservice Administrator to manage and optimize our IT service management (ITSM) platform. The ideal candidate will configure workflows, automate processes, integrate third-party tools, and ensure efficient ticket management. Key Responsibilities: Administer, configure, and maintain the Freshservice ITSM platform. Create and customize workflows, automation rules, SLA policies, and ticket routing. Manage user roles, permissions, and access controls. Develop and maintain service catalogs, knowledge base articles, and asset management. Integrate Freshservice with third-party tools (e.g., Microsoft 365, Slack, Jira, etc.). Monitor system performance, troubleshoot issues, and provide user training. Generate and analyze reports for service performance and process improvements. Ensure compliance with ITIL best practices and organizational policies. Required Skills Qualifications: Bachelors degree in IT, Computer Science, or a related field (preferred). 1-3+ years of experience administering Freshservice or similar ITSM platforms. Strong understanding of ITIL principles and ITSM best practices. Experience with automation, workflow design, and API integrations. Proficiency in Freshservice Admin Console, reporting tools, and asset management. Strong analytical, troubleshooting, and communication skills. Preferred Qualifications: Freshservice certification or prior experience in a similar role. Knowledge of scripting (JavaScript, Python, or PowerShell) for automation. Experience integrating Freshservice with third-party applications.

Required Skills Functional | Organization Change and Development | Succession Planning Functional | Financial Planning and Analysis | Variance Analysis - Budget vs Actual Functional | IT Operations Management | Financial Management Behavioral | Microland Skills | Execution Excellence Functional | IT Operations Management | Service Portfolio Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Technology: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology 2. Business Development: - Understand and New Business cases and client needs - Understand and Develop new structure of Organization and effective Solution - Demonstrate delivery methodology to Prospective clients - Costing and Pricing for new Business cases 3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas - Identify and Define new delivery methodology - Identify and Define skills and capabilities of new managers, and identify needs for development - Identify different thresholds for achievements.