8762 Itsm Jobs - Page 46

About the Job As a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with cross-functional teams to enhance the quality of remote support services. You should be able to identify, capture, and organize information as knowledge assets for knowledge sharing. Support window includes all 24/7 office users as well as remote users at home location (WFH) As Senior Service Desk Analyst, You Will Provide expert-level technical sup...

NOC Analyst / Engineer The NOC Engineer oversees day-to-day Network Operations process to ensure network and systems are performing optimally and available to our business users. The engineer adheres to department and company procedures to maintain stability and availability for our company systems. The position also interfaces between customer & corporate IT entities for notifications, escalations, problem determinations & resolution for all system related issues. It requires the ability to collaborate in making important decisions on technical solutions, when performing all global Data Center/Network Operations functions. Qualifications/Requirements 4+ years of IT network operations experi...

We are looking for an experienced Problem Manager to lead ITIL-based service management processes and drive continual service improvement across IT operations. Lead Incident, Problem, and Change Management processes aligned with ITIL best practices. Required Candidate profile Manage major incidents, vendor coordination, ensure SLA compliance. Strong knowledge of ITIL processes (V3/V4 Certified preferred). Excellent communication, analytical, stakeholder management skills. Perks and benefits To be discussed post interview process

Job Summary: The GTM Technical Specialist resolves complex incidents, problems and tasks, applying advanced troubleshooting skills to maintain the stability and performance of the ServiceNow applications supporting the Go-to-Market function. This role acts as the bridge between the L1 team and the core ServiceNow development/engineering group. Key Responsibilities: Advanced Incident Resolution: Resolve escalated GTM-related incidents involving complex data issues, broken script logic, UI/UX errors in custom GTM applications, and configuration faults. Integration Troubleshooting: Diagnose and resolve data synchronization and integration failures between ServiceNow and upstream/downstream GTM ...

Responsibilities Proven experience with Snow Software SAM tool. Experience in handling the SPE platform, should have knowledge on Snow tool migrations, optimization, and best practices. Responsible for management and maintenance of the SAM platform (SNOW). (SLM/Inventory/Connectors) Performing daily health checks on SAM platform (SNOW) and optimization as per best practices Implementation and management of SNOW Software License management tool. Supporting complex matters on SLM and SNOW platform (Automation). Knowledge and understanding of Software licensing rules, Global licensing Implications, software metering and methods to optimize utilization. Responsible to advise on best ways to desi...

Shifts : UK Shift-2 PM to 11 PM Work Mode : Hybrid Role and Accountabilities : This will suit an experienced ServiceNow professional with a successful recent track record of Senior ServiceNow Implementation Specialist to lead and manage end-to-end implementations of ServiceNow modules across ITSM and other enterprise workflows. The ideal candidate has a strong understanding of the ServiceNow platform, extensive implementation experience, and a passion for building efficient, scalable solutions that align with business goals.Candidates will be experienced in leading ServiceNow engagements end to end, Lead and manage the implementation of ServiceNow modules, especially ITSM, and other enterpri...

The Senior Tool Architect is responsible for designing, implementing, and maintaining enterprise-grade tools (OpsRamp, DataDog, Graphana, Icinga, CheckMk) that support IT operations, development, and business processes. This role involves strategic planning, architecture design, integration, and governance of tools across the organization. Key Responsibilities Define and maintain the enterprise tool architecture roadmap. Evaluate, select, and implement tools for ITSM, DevOps, monitoring, automation, and analytics. Lead tool integration efforts across platforms (e.g., CheckMK, OpsRamp, Dynatrace, Splunk). Collaborate with stakeholders to understand business needs and translate them into tool ...

Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management. Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations. Develop custom module...

Job Summary: The Service Level Manager L2 ensures all IT services are delivered in accordance with agreed service levels and business expectations. The role involves SLA design, monitoring, reporting, and continuous improvement. Key Responsibilities: Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Track performance metrics, prepare SLA reports, and drive service improvements. Collaborate with delivery teams to ensure compliance with service commitments. Conduct regular client and stakeholder reviews.Manage escalations and support incident and problem management processes. Mandatory Skills: ITIL Service Level Mgmt . Experience: 5-8 Years .

skilled in ITSM, ITOM, CMDB, and ITAM. Must have strong hands-on experience with JavaScript, Glide API, Flow Designer, UI Policies, Client/Server Scripts, Business Rules, IntegrationHub, REST/SOAP APIs, and MID Server deployments. Required Candidate profile Proficiency in ServiceNow configuration, customization, and integrations is essential. Strong understanding of ITIL practices and platform governance required.

Job Role Proficient in Power BI Desktop and Power BI Service Experience with: Power Query (M language) DAX (Data Analysis Expressions) Report design and dashboard creation Dataflows and datasets Understanding of Row-Level Security (RLS), deployment pipelines, and Power BI governance Knowledge of data modelling best practices Experience with data sources Ability to reverse engineer existing reports and logic Strong analytical and problem-solving abilities Ability to understand business logic embedded in Qlik reports and replicate it in Power BI Experience working with KPIs, metrics, and business dashboards

Job Title: ServiceNow CMDB Consultant Expert Level Location: Bangalore - Hybrid Experience: 8+ Years About the Role We are seeking an expert-level ServiceNow CMDB Consultant to lead the design, implementation, and optimization of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have a deep understanding of CMDB architecture, discovery tools, service mapping, and ITIL processes , along with proven experience in process governance, data accuracy, and automation. Key Responsibilities Design, implement, and manage CMDB architecture aligned with ITIL best practices. Lead end-to-end CMDB strategy , including Discovery, Service Mapping, Integrati...

Servicenow dev exp, CSA,ITSM exp Preferred candidate profile

Job Description : ServiceNow Platform Development: Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, Angular JS, and other relevant ServiceNow APIs and scripting languages. Develop and maintain robust, secure, and high-performing integrations with external systems using various methods (REST, SOAP, MID Server, IntegrationHub). Ensure adherence to ServiceNow best practices, coding standards, and security guidelines. Manage and execute technical tasks for platform upgrades. Platform knowledge on ITSM modules, CMDB, On-call, Virtual agent etc. Platform G...

ITSM Reporting Analyst ServiceNow & Power BI Job Summary: The ITSM Reporting Analyst is responsible for designing, developing, and maintaining IT Service Management (ITSM) reports and dashboards in ServiceNow and Power BI . The role involves data extraction, visualization, and analytics to support IT operations, service performance, and compliance with SLAs. The ideal candidate will have strong expertise in ServiceNow Performance Analytics, Power BI, and ITIL-based reporting to drive actionable insights for IT service improvements. Key Responsibilities: ITSM Reporting & Dashboard Development: Develop and maintain ServiceNow dashboards using Performance Analytics, Reports, and Indicators . Cr...

Location -PAN India Experience: 8+ years (with at least 23 years managing ServiceNow projects) Job Summary: We are looking for a Technical Project Manager (TPM) with hands-on experience managing ServiceNow projects across multiple modules such as ITSM, ITOM, HRSD, SecOps, or custom app development. The ideal candidate will combine project management discipline with a solid understanding of ServiceNows architecture, data model, and delivery methodology. You will be responsible for ensuring successful delivery of projects within scope, time, and budget while maintaining platform integrity and stakeholder satisfaction. Key Responsibilities: Lead end-to-end project execution for ServiceNow imple...

Job Title Senior ServiceNow Developer ITSM, Telecom Network Inventory & Integration Solution Design & Development Implement and enhance ITSM (Incident, Problem, Change, Request, Knowledge, SLAs/OLAs, Service Catalog, Virtual Agent). Build and extend Telecom Network Inventory (TNI) models: resources, services, sites, devices, ports, circuits/links, topology/paths; maintain servicetoresource relationships aligned to CSDM/CMDB . Customize Discovery/Service Mapping patterns for network devices and telco domains (RAN/Transport/Core), including reconciliation and normalization. Integrations & Data Pipelines Design and implement integrations via REST/SOAP , IntegrationHub , MID Server , webhooks, J...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Do RESPONSIBILITIES Drive the efficiency and effectiveness of the Incident Management process Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle Knowledge management activities - creation and sustenance Meet the SLAs and other KPIs agreed and produce the Process Performance Reports Ensuring Process adherence across the Account and extending the Support for Process audits and assessments. Bring in Service improvements and close the Gaps as per the Audits and Assessments...