Manage critical incidents (P1/P2) end-to-end to ensure quick service restoration Act as the primary point of contact Facilitate war rooms Collaborate with IT, DevOps, Network, Security, and Support teams to diagnose and resolve issues Required Candidate profile Conduct root cause analysis (RCA) &work on post-incident reviews (PIR) to prevent recurrence. Ensure Service Level Agreements (SLAs) &drive continuous improvement initiatives. Maintain reports Perks and benefits Perks and Benefits

The Presales Solution Consultant is a key member of the Application development & Application maintenance Presales team and is responsible for the overall design, solution, effort estimation and writing of the RFP response and mapping client business requirements from the RFP/RFI/RFQ to RFP response. The Solution Consultant works as a team member along with the Bid Management team, Delivery teams, Technical Architect and supporting team members to deliver the complete solution for the customer in form of RFP Response, Orals, and Negotiation. The AD/ AM solution architect will be responsible for creating and providing contextualized solution content and technical narrative for RFP Responses and Orals. Support our sales and bid campaign teams in the qualification of our customer’s needs, owning the campaign in Managed Service bids from a AD/AM perspective, utilizing expertise from the various application maintenance strategies to form a winning response Pre-sales and Business Development activities (opportunities assessment, solution mapping, storyboarding, resource estimation, proposal writing, client presentations. Support client visits, product, or proof of concept demos etc.) Demonstrate various AD, AM, ITSM capacities to our customers during pre-sales and solutioning including estimations, solution mapping, storyboarding, resource estimation, proposal writing, client presentations Share Sopra Steria’s practical experiences in delivering AM solutions with prospects and existing customers to demonstrate our credibility and expertise Total Experience Expected: 04-06 years

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 3+ years and 2+ years in ServiceNow Experience in ServiceNow ITSM, CMDB, GRC, HRSD, ITOM module with experience in implementation, configuration, updates & troubleshooting. Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Working knowledge to develop on Service Catalog Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

This is an opportunity for an Incident Manager who's keen to join a growing IT Services organisation. As an Incident Manager, you will gain experience of working in an organisation where we value excellence, initiative, collaboration and having fun! You will bring excellent all-round IT Infrastructure knowledge and skills, with an analytical, client focused, quality approach to your work. You will be the point of contact for clients in relation to the provision of services and be responsible for aligning the customers' requirements and expectations with our service levels. Role & responsibilities Take a proactive approach to ensure that all customer requests and incidents are responded to and resolved within defined SLAs Serve as an escalation point for customer concerns if/when they arise Prepare monthly managed services reports and conduct monthly and quarterly operational meetings with the customer providing key observations, identifying risks and issues and areas of improvement Conduct quarterly/6 monthly review meetings with senior customer stakeholders providing observations on trends Identify appropriate resolution to achieve client satisfaction in a timely manner and maintaining high CSATs Enforce standard methodologies, processes and tools Synthesize and communicate operational and business issues on an on-going basis, manage the customers awareness of major business and IT issues, and help to prevent escalations and add value, where possible Identify, manage and resolve complex issues, preventing escalations, where possible Make decisions, such as prioritise relationships to develop, negotiate with customers and overcome obstacles Drive operational improvements and efficiencies through the implementation of rigorous process and controls, acts as a gatekeeper for quality Develop Service Improvement plans for customers Identify potential opportunities for incremental revenue growth within an account Manage Major Incidents and emergency changes Preferred candidate profile 3-5+Years' Experience working, managing and adhering to defined SLA's in a Managed Services Environment Excellent all-round client facing skills with the ability to communicate technical information to a variety of audiences both face to face and over the phone Decent understanding of Service Management as per ITIL standards Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

This is an opportunity for an Associate Service Delivery Manager/Incident Management Specialist who's keen to join a growing IT Services organisation. As an Associate Service Delivery Manager, you will gain experience of working in an organisation where we value excellence, initiative, collaboration and having fun! You will bring excellent all-round IT Infrastructure knowledge and skills, with an analytical, client focused, quality approach to your work. Your key responsibility is to ensure the highest level of operational service delivery within the contracted terms and conditions. You will be the point of contact for clients in relation to the provision of services and be responsible for aligning the customers' requirements and expectations with our service levels. Role & responsibilities Take a proactive approach to ensure that all customer requests and incidents are responded to and resolved within defined SLAs Serve as an escalation point for customer concerns if/when they arise Prepare monthly managed services reports and conduct monthly and quarterly operational meetings with the customer providing key observations, identifying risks and issues and areas of improvement Conduct quarterly/6 monthly review meetings with senior customer stakeholders providing observations on trends Identify appropriate resolution to achieve client satisfaction in a timely manner and maintaining high CSATs Enforce standard methodologies, processes and tools Synthesize and communicate operational and business issues on an on-going basis, manage the customers awareness of major business and IT issues, and help to prevent escalations and add value, where possible Identify, manage and resolve complex issues, preventing escalations, where possible Make decisions, such as prioritise relationships to develop, negotiate with customers and overcome obstacles Drive operational improvements and efficiencies through the implementation of rigorous process and controls, acts as a gatekeeper for quality Develop Service Improvement plans for customers Identify potential opportunities for incremental revenue growth within an account Manage Major Incidents and emergency changes Preferred candidate profile 3-5+Years' Experience working, managing and adhering to defined SLA's in a Managed Services Environment Excellent all-round client facing skills with the ability to communicate technical information to a variety of audiences both face to face and over the phone Decent understanding of Service Management as per ITIL standards Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

This is an opportunity for an Incident Manager who's keen to join a growing IT Services organisation. As an Incident Manager, you will gain experience of working in an organisation where we value excellence, initiative, collaboration and having fun! You will bring excellent all-round IT Infrastructure knowledge and skills, with an analytical, client focused, quality approach to your work. You will be the point of contact for clients in relation to the provision of services and be responsible for aligning the customers' requirements and expectations with our service levels. Role & responsibilities Take a proactive approach to ensure that all customer requests and incidents are responded to and resolved within defined SLAs Serve as an escalation point for customer concerns if/when they arise Prepare monthly managed services reports and conduct monthly and quarterly operational meetings with the customer providing key observations, identifying risks and issues and areas of improvement Conduct quarterly/6 monthly review meetings with senior customer stakeholders providing observations on trends Identify appropriate resolution to achieve client satisfaction in a timely manner and maintaining high CSATs Enforce standard methodologies, processes and tools Synthesize and communicate operational and business issues on an on-going basis, manage the customers awareness of major business and IT issues, and help to prevent escalations and add value, where possible Identify, manage and resolve complex issues, preventing escalations, where possible Make decisions, such as prioritise relationships to develop, negotiate with customers and overcome obstacles Drive operational improvements and efficiencies through the implementation of rigorous process and controls, acts as a gatekeeper for quality Develop Service Improvement plans for customers Identify potential opportunities for incremental revenue growth within an account Manage Major Incidents and emergency changes Preferred candidate profile 3-5+Years' Experience working, managing and adhering to defined SLA's in a Managed Services Environment Excellent all-round client facing skills with the ability to communicate technical information to a variety of audiences both face to face and over the phone Decent understanding of Service Management as per ITIL standards Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement Develop and maintain project performance database that tracks overall progress and achievement of milestones Assign and monitor resources effectively to boost project efficiency and maximize deliverables output Report project risks and outcomes to appropriate management channels, and escalate issues according to project work plan Serve as point of communication between company teams and external resources Deepen partnerships with outside resources, including third-party vendors and researchers Area of responsibilities - Conduct contract strategy meetings to identify issues and client requirements, facilitate pricing discussions and obtain senior management input on timelines and deliverables - Engage relevant stakeholders in negotiation decisions involving legal or regulatory requirements, contract standards, and cost targets benefit the healthcare organization\u2019s financial performance - Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues. - Review contractual performance of both parties to ensure compliance with terms and to identify conflicts or changes requiring resolution at contract renewal - Drive innovations to streamline operations and improve the efficiency of partner deliverables Requirements - Prior Experience in leading partner driven engagements - Proven ability and experience in executing strategic asset management processes successfully - Strong vendor management and negotiation skills - Strong knowledge of IT Service Management processes, as well as experience with Discovery tool - Experience in customer service, leadership, and logistics may be advantageous. - Excellent negotiating and persuasive skills, both in one-on-one and group situations - Ability to systematically analyse complex problems, draw relevant conclusions and implement appropriate solutions - Strong customer service, project management, and quality control skills. - Excellent leadership and customer service skills. - Strong teamwork skills and attention to detail.

Job Responsibilities: Collaborate with the US-based team to understand and refine user stories and requirements. Translate business requirements into technical specifications and user stories in ServiceNow. Configure, develop, and maintain solutions within the ServiceNow platform, based on provided user stories. Collect necessary requirements and create user stories independently, if needed. Implement and maintain ITSM, ITOM, and HRSD solutions in line with the company's ServiceNow framework. Perform testing and quality assurance for developed features, ensuring alignment with US team standards. Leverage no-code tools such as Workflow Studio for all development work in the platform. Troubleshoot and resolve issues related to ServiceNow configurations and customizations. Ensure adherence to ServiceNow development best practices and platform governance. Participate in regular sprint meetings and provide updates on story progress. Document technical implementations and processes to ensure knowledge transfer and continuity. Collaborate with global teams to maintain consistency and high-quality output across different regions. Required Qualifications: ServiceNow Certified System Administrator (CSA) certification. At least 8+ years of experience working with the ServiceNow platform. Strong familiarity with ITSM, CMDB, ITOM, and HR Service Delivery (HRSD) modules. Proven experience in customizing and developing within ServiceNow using no-code tools like Workflow Studio. Experience with Agile/Scrum methodology. Integration experience (REST APIs). Knowledge of JavaScript and Glide scripting. Familiarity with Performance Analytics. ServiceNow certifications in ITSM, ITOM, or HRSD (Implementation Specialist). Familiarity with Automated Test Framework (ATF). Familiarity with the Vancouver release of ServiceNow. Experience working with the Xanadu release of ServiceNow (current team release).

Good problem solving skills, written and verbal communication skills, and extensive experiencepresenting to IT managers Able to work under pressure and managing time effectively Experience in suctioning & designing application with banking domain such treasury andglobal marketsExperience in complex integration with multiple payment systems Proficiency in Java/JEE, Spring Framework, JavaScript and JMS Service-oriented architecture/web services (SOAP/REST) Web technologies like HTML, CSS,JAVA, JavaScript, SQL, Python and JQuery Mark-up languages like XML and JSON Object-oriented programming (OOP) concepts andpatterns Familiarity with multiple technology stack such as Spring boot, Spring frameworkWebSphere, WebSphere MQ, WebLogic and cloud computing Knowledge in Database (Oracle, MSSQL) and familiar with PLSQLOS - Unix, Linux, Windows, OS Scripting Good problem solving skills, written and verbal communication skills, and extensive experience presenting to IT managers Able to work under pressure and managing time effectively Experience in suctioning & designing application with banking domain such treasury and global markets Experience in complex integration with multiple payment systems Proficiency in Java/JEE, Spring Framework, JavaScript and JMS Service-oriented architecture/web services (SOAP/REST) Web technologies like HTML, CSS, JAVA, JavaScript, SQL, Python and JQuery Mark-up languages like XML and JSON Object-oriented programming (OOP) concepts and patterns Familiarity with multiple technology stack such as Spring boot, Spring framework WebSphere, WebSphere MQ, WebLogic and cloud computing Knowledge in Database (Oracle, MSSQL) and familiar with PLSQL OS - Unix, Linux, Windows, OS Scripting Experience in banking domain is must with below nature of work Experience in developing and executing a digital strategy for Retail Banking, by creating,implementing, supporting relevant innovative and comprehensive digital solutions and services tovarious customer segments and partner ecosystems Building and integrating information systems to meet the company s needs Assessing the systems architecture currently in place and working with technical staff to recommendsolutions to improve it Resolving technical problems as they arise Providing supervision and guidance to development teams Continually researching current and emerging technologies and proposing changes where needed Informing various stakeholders about any problems with the current technical solutions beingimplemented Assessing the business impact that certain technical choices have Providing updates to stakeholders on product development processes, costs, and budgets Working experience in establishing the Forex related application, rate distribution, streaming, Forexdeals booking, Pre/Post Trade handling etc Providing right solutions and design as per business requirement Perform investigation, diagnose and resolve the application problem Optimizing the system maximum speed and scalability based on hardware and systemdesign Perform impact assessment of user requirements to assess technical feasibility, and impactsto cash management s platform, jointly derive an acceptable solution together withstakeholder and architects Works with various team infra/vendors/overseas unit to resolve application issues andresearches possible solutions Work with various party on new request from users including analyse the requirement,estimate timeline, testing and migration

Experience in implementation, development, configuration of ServiceNow ITAM (SAM and HAM PRO)2 Knowledge on ITSM CMDB SELF SERVICE3 Experience with JavaScript4 Experience in integration5 Understand functional, technical, and business requirements and then turn those requirements into a successful implementation6 Very good verbal and written English communication skills7 ServiceNow ITAM (SAM & HAM Pro)8 Scripting experience JavaScript AngularJS HTML CSS

Develop and implement transformative IT service management strategies and frameworks that align with the companys objectives, laying the foundation for a robust program Collaborate with senior-level stakeholders from diverse backgrounds to understand their needs and expectations, translating these into IT service solutions Aide in transitioning our organization to be more service oriented, leading this change from the inception to a BAU state Drive continuous improvement in IT service processes, utilizing industry best practices, while fostering an inclusive and equitable work environment Partner with the senior-level stakeholders to define key performance indicators (KPIs) that reflect our commitment to diversity and inclusion while measuring the effectiveness of IT services Driving the development and adoption to ITIL best practices for service management throughout the organization Identifying and mitigating risks to ensure the security and reliability of our services

Cisco Systems (India) Private Limited is looking for Product Activation Specialist to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The High-Performance Computing Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills Required Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 5+ years of expert level experience managing storage infrastructure in high-performance computing environments including, file systems, storage appliances, and data workflows. Experience configuring, maintaining, and tuning Ceph clusters. Experience configuring, maintaining, and tuning distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS) Experience with InfiniBand networking preferred. 1+ years working with monitoring platforms; Elastic Observability is a bonus 1+ years working with an enterprise ITSM system: Service Now is a bonus Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems. Understanding of data protection mechanisms, including data replication, backup strategies, and disaster recovery in HPC environments. Experience with containerization (Docker, Singularity) in an HPC context for data processing and application deployment. Solid working knowledge or Linux and scripting a plus. Experience with machine learning or data science workflows in HPC environments a plus. Managed Services or consulting experience is required. Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related Storage certifications are a bonus.

We are inviting applications for multiple opportunities in our ServiceNow Practice. Candidates will be required to attend an In-person/Face-to-Face round of interview at our Bangalore, Pune, Hyderabad and Chennai campuses on 19th April 2025. Please Note : This is not a Walk-In recruitment event. Only scheduled candidates with valid invite letter will be allowed to participate in the event. ServiceNow Developer/Consultant We are seeking skilled and experienced ServiceNow ITOM, HRSD and GRC professionals to join our team. The ideal candidate will have a strong background in ServiceNow platform development and configuration, with a specific focus on IT Operations Management (ITOM), Discovery, Configuration Management Database (CMDB) and Human Resource Service Delivery (HRSD) solutions. As a ServiceNow Consultant, you will collaborate with internal and customer stakeholders to design, develop, and implement ServiceNow applications to support ITOM, HRSD and GRC processes within our organization Location of posting: PAN India Experience: 3 to 6 years ServiceNow ITOM Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions. Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management. Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIS. Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation. Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information. Integrate ServiceNow with other internal and external data sources. Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements. ServiceNow HRSD Implement the Human Resources application in order to set up HR data Configure applications to work with the organisation's HR processes Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub Demonstrated competence in the various HR functional areas, especially employee relations and change management Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, Knowledge Base and Employee Service Centre Preferred Certifications: ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) with ITSM/HRSD or ServiceNow Certified Application Developer (CAD) certification Experience with Agile development methodologies is a plus

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Working with project teams to advise clients on enterprise-wide data integrations Creating ways to better assess analytics, better supporting business decision making Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution. Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation. Gain knowledge across multiple platforms, processes, or architectures Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead development of ServiceNow Service Mapping Lead development of ServiceNow CMDB work products and deliverables. Execute unit testing of the features that are build Conduct peer-review of fellow developer development outcome. Provide technical and situation leadership to fellow developers Preferred technical and professional experience Support the build of wholistic and fully integrated HR features. Develop service catalog work products and deliverables –native virtual agent, MS Dynamic translation for languages CSA , CAD , minimum 2 CIS certifications

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

Job ID/Reference Code INFSYS-NAUKRI-210944 Work Experience 5-9 Job Title CISNGE - ServiceNow Consultant - JL5 Responsibilities Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.? Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.? Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.? Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.? Provide ongoing support and maintenance for ServiceNow ITOM solutions.? Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.? Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams? Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices? Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.? Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution? Collaborate with internal business stakeholders to write/estimate stories? Oversee developers’ work, and own overall quality and delivery of development? Capable of executing hands-on development for stories that cannot be delegated? Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required? Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges? Provide mentorship to developers and platform engineers on technical design standards and best practices. Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Additional Responsibilities: Required Knowledge of ServiceNow CMDB Architecture? 5+ years working on the ServiceNow platform preferably in global implementation projects? Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)? Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.? Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript? Experience integrating with tools to federate data into the CMDB? Expert in IT Asset Management Lifecycle processes (including hardware and software)? Good interpersonal skills, including collaboration, communication, relationship building, and negotiation? Intermediate Windows and Unix administration skills? Expert in IT Asset Management process & operational delivery? Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.? Familiarity with the following conceptsXML, JSON/script language, database.? Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers? Familiar with Cloud environment like AWS, Azure etc.? Ability to work independently and as part of a team.? Excellent problem-solving, analytical, and communication skills.? ServiceNow Certified Implementation Specialist Event Management? ServiceNow Certified Implementation Specialist Service Mapping? ServiceNow Certified Implementation Specialist Discovery.? ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.? Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.? Scripting capabilities such as JavaScript, jelly, SQL? Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services * Location of posting is subject to business requirements

Job ID/Reference Code INFSYS-NAUKRI-210635 Work Experience 5-7 Job Title IT Consulting Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Educational Requirements Bachelor of Engineering Service Line BPO Service Line * Location of posting is subject to business requirements

About The Role : Job TitleIT Application Owner, AVP LocationPune, India Role Description The IT Application Owner (ITAO) is a critical IT role with overall accountability and ownership for an application and/or infrastructure instance(s). ITAO is an expert with an in-depth functional- and technical knowledge of their application. The role's key responsibility is End to end application IT Governance in line with Banks policies, procedures and standards. The ITAO has to manage and maintain their application, ensuring compliance with applicable IT policies & procedures and with specific consideration to IT Management and Information Security policies. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Application Lifecycle & Technical Management Maintain structural availability, stability, and performance of the application on Production and Test environments. Ensuring Policy Compliance and adherence to the governance processes for the application(s) owned. Timely completion of External/Internal Audit Teams, SOX processes to avoid any Delays or Escalations related to Non-compliance. Plan/Conduct/support DR (Disaster Recovery) Test Collaborate with Service Operation / L2 /L3 where application expertise is required. Work Closely with Technical Information Security officer on items related to IT Security and other governance topics. Managing software licenses, security certificates and contracts with service providers. Vendor Management of all application related service-providers. Change ManagementProduction Change Review and Impact Analysis. Responsible for Access Management (Perform User and role recertification on a frequent basis) and other infra related topics. Ensure availability of all necessary application/service knowledge and documentation & mentoring the team Manage the technical roadmap of the application (technology roadmap compliance), estimate/budget capacity needed. Validate deliverables for all projects/changes that run through the application. The IT Application Owner is overall accountable for application(s) and/or infrastructure asset instances. Oversee the entireapplication lifecycle, fromdesign and developmenttodeployment, maintenance, and decommissioning. Create and maintain technical and operational documentation and ensureIT risk and control measuresare in place. Your skills and experience 7+ years of experience in similar role or application management. Knowledge of IT Service Management. Hands-on ITIL experience is a Plus. Tools UsedJira, HP ALM, Confluence & other server monitoring tools. Experience in working in Risk, IT Run the Bank and Support domains. Experience of Batch Job Execution. Basic Technical capabilities and infrastructure knowledge (e.g.Oracle database, PL/SQL, Linux, etc) Some experience on Google Cloud is desirable but not mandatory (On Job Learning) Experience of working together with Agile/Scrum teams and their methods. The ideal candidate should have good English spoken and written skills, being an excellent communication with experience in stakeholder management (business & IT). Flexibility & Adaptabilityability to control multiple assignments and prioritizing them and adjusting to suit with real condition and assignments. Ability to deal with people across geographies and varied teams on diverse topics. Planning/OrganizingAble to manage work but also to make the estimate, scheme in detail, work on deployment plans and manage deadlines. Preferred Qualifications: Bachelors or Masters degreein Computer Science, Information Technology, or a related field. Certificationssuch as ITIL, CISSP, or CISMare a plus. Certificationswithin the are of Cloud Platforms Azure/GCP are a plus Experience inbanking, fintech, or financial institutionsis highly desirable. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

About The Role : Job TitleCMDB Lead (SACM), AVP LocationBangalore/Pune Role Description Deutsche India was established in 2005 to support Deutsche Banks global businesses and infrastructure functions. Our 15000+ employees across Mumbai, Pune, Bangalore, and Jaipur, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action. When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models. We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore), which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the banks global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster. You will be joining the Foundational Platforms team responsible for strategy and development for the core, cross-technology software tool sets of IT Service Management, Asset Management and Risk Management. These products are vital to friction-less processes that are reliant on golden source data, and to enable intelligent use and management of the application/service estate. Foundational Platforms is responsible for driving improvement in the governance processes and exposing the data necessary to capitalize on analytics and automation opportunities. The Configuration Management Lead (SACM) role will include managing day-to-day execution of Configuration management policies and processes. Managing Data hygiene and audits. You will work closely teams across Technology including Service Mapping Analysts, Event Analysts, Discovery Managers, Asset Management and ITSM teams. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Collaborating with Process Owner to Mature & Implement existing Processes. Maintaining a Complete, Correct and Compliant CMDB, which supports our Global teams and processes. Using specialist knowledge of the ServiceNow conceptual and logical data model including the ServiceNow Common Services Data Model (CSDM) to develop meaningful dashboards. Using SQL and Excel skills to Identify data trends which require focus from the data owners. Managing maintainable solutions for data requirements that: Balance execution speed with longer term strategic goals. Exploit native ServiceNow to avoid and reduce technical debt. Use existing reporting sources. Developing core reporting capabilities for processes to self-serve and consume. Ensuring that all delivered solutions and data security controls meet Governance and control requirements, and that all solutions meet internal and external audit requirements. Your skills and experience Demonstrable Experience of ServiceNow CMDB and CSDM. ( 12+ years ) Good understanding of Asset and Configuration Management within ITIL. Proven Experience of delivering solutions for improving Operational Effectiveness. Proven Experience of successfully managing data quality in ServiceNow. Proven Experience of creating and updating Documentation to support Users and Data Governance. Experience of creating reports and using technologies like Excel and SQL. Excellent communication and relationships skills, both written and verbal, ability to work effectively in virtual teams across multiple locations Strong analytical capabilities Used to working to tight deadlines and identifying problems at an early stage Expected experience in ServiceNow is minimum of 3 years How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

About The Role : Job TitleService Management Analyst Corporate TitleAssociate LocationPune, India Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment. The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management. The main tasks of the Service Management Analyst are: Monitoring and tracking activities, analyzing issues, supporting the resolution of issues, conflicts, preparing reports and meetings. The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Develop a good understanding of the activities required to execute Service Management functions. Follow all guidelines and controls for the relevant processes to ensure compliance and quality. Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area. Participate in regular meetings with stakeholders, prepare and document meetings, track progress. Collect, interpret and respond to changes in production data, as appropriate. Track the implementation of resolution tasks. Provide regular and reliable reporting of relevant data to meet management requirements. Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area (i.e. service operations). Maintain an end-to-end view of the application and infrastructure landscape. Provide feedback and communicates results to stakeholders. Provide input and contribute in Service Management related audits. Your skills and experience Strong hands-on knowledge of production monitoring tools like Geneos, Control-M/Autosys/UC4 Automic(any of the job scheduling tool) Should be able to drive automation Must be a Team player with excellent soft skills Must be very clear with the ITIL processes Ready to work in GERMANY Shifts Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting. Technically involves yourself in incident management and quickly find out an approach to resolve the problem. Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem-solving techniques and processes. Assists in managing business stakeholder relationships. Assists in managing OLA, SLI, SLOs, and SLAs with relevant stakeholders. Ensures to adhere the defined support processes. Makes improvement recommendations where appropriate. Education Bachelors degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty) ITIL V4 foundation certification (preferred) How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

What you will do Lets do this. Lets change the world. In this vital role you will be responsible for developing innovative self-service solutions for our global workforce and further enhancing our self-service automation built on the ServiceNow platform. As part of a scaled Agile product delivery team, the Developer works closely with product feature owners, project collaborators, operational support teams, peer developers and testers to develop solutions to enhance self-service capabilities and solve business problems by identifying requirements, conducting feasibility analysis, proof of concepts and design sessions. The Developer serves as a subject matter expert on the design, integration and operability of solutions to support innovation initiatives with business partners and shared services technology teams. This role sits within the Digital, Technology and Innovation Infrastructure Automation product team and is tasked with delivering solutions that will integrate and facilitate the automation of various processes and enterprise systems. Please note, this is an onsite role based in Hyderabad. Key Responsibilities: Deliver outstanding self-service and automation experiences for our global workforce Create ServiceNow catalog items, workflows, and cross-platform API integrations Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic. Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. Create and maintain data integrations between ServiceNow and other systems Develop system integrations and process automation Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives Collaborate with product owners, collaborators, testers and other developers to understand, estimate, prioritize and implement solutions Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner Participate in problem analysis, code review, and system design Remain current on new technology and apply innovation to improve functionality Collaborate closely with collaborators and team members to configure, improve and maintain current applications Work directly with users to resolve support issues within product team responsibilities Monitor health, performance and usage of developed solutions What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree and 1 to 3 years of experience in computer science, IT, or related field OR Bachelors degree and 3 to 5 years of experience in computer science, IT, or related field OR Diploma and 7 to 9 years of experience in computer science, IT, or related field Required Skills & Qualifications: 6+ years of deep hands-on experience with ServiceNow administration and development in two or more products: ITSM, ITBM, ITOM, GRC, HRSD, or Security Operations ServiceNow development using JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap; Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform Experience creating and managing Scoped Applications Workflow automation and integration development using REST, SOAP, or MID servers Scripting skills in Python, Bash, or other programming languages Working in an Agile (SAFe, Scrum, and Kanban) environment Preferred Qualifications: Good-to-Have Skills: Experience with other configuration management tools (e.g., Puppet, Chef). Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.) Experience with Terraform & CloudFormation for AWS infrastructure automation Knowledge of AWS Lambda and event-driven architectures. Exposure to multi-cloud environments (Azure, GCP) Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Professional Certifications (preferred): Service Now Certified System Administrator Service Now Certified Application Developer Service Now Certified Technical Architect Soft Skills: Strong analytical and problem-solving skills. Ability to work effectively with global, virtual teams Effective communication and collaboration with cross-functional teams. Ability to work in a fast-paced environment. Shift Information: This position is required to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

About The Role : Job TitleClient Implementation Specialist, AS LocationBangalore, India Role Description Transactional FX is a high-profile joint venture between the Corporate Bank (CB) and Investment Bank (IB). Transactional FX team is responsible for delivering one of the fastest growing revenue streams in CB & IB by providing market leading FX workflow solutions to clients. Transactional FX leverages the firms position as a market leader in CB and offers variety of standard and bespoke FX solutions to solve for clients FX workflow needs. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The role focuses on the end-to-end implementation process of TFX solutions on both the CB and the IB side of the setup. The implementation/project manager has full responsibility for the end-to-end execution of FX4Cash implementation deals for CB clients. The deals may include customized client business requirements, testing coordination, training/coaching (internally and externally) and the setup of highly technical products in multiple phases. In addition, support might need to be provided to other implementation responsibilities, e.g., client migration projects. In addition to this, role requires candidate to be able to understand business economics and drive commercial initiatives, track business performance, run analytical models to find opportunities, perform product management & risk control activities. The TFX Specialist role Relationship and Transaction Management (RTM) includes the following: Manages implementation pipelines and progress efficiently and effectively. At the same time, communicates and conducts regular status reviews/meetings and ensures that the implementation meets the agreed milestones and clients expectation. Manages migration projects incl communication with stakeholders. Establish, develop and cultivate relationships between the various stakeholders (implementations, support groups, sales, PSS) Identifies and manages/resolves potential issues and risks. Ability to effectively interface with people at multiple levels in the organization. Responsible that all task deliverables are met in a timely fashion. Create and manage project plans for high value deals Produce management reporting and performance tracking, business KPIs Ability to manage more than one project and multiple delivery dates at a time. Become the Center of Competence for Transactional FX. Give assistance and support on any question/queries on Implementation process. Work effectively in a matrix environment in a global organization. Comply with all DB policies and procedures Key Interactions Provide indicative list of key interactions that the role requires on a daily basis, including seniority (e.g., interactions with IT development teams, interactions with senior traders D & MD levels, interactions with sales teams, interactions with analysts / associates on trading desks etc.) Interactions with Regional business heads at MD level Interaction with CB product management function at D and VP level Interaction with CB product specialist function at D and VP level Interaction with Sales/Coverage at D and VP level Your skills and experience PERSON SPECIFICATION Technical Skills: Analytical and process driven with structured work ethics Ability to understand complex technology structures to be able to understand various systems and set ups involved. Excellent office skills to include experience with MS Word, Excel, and PowerPoint Good conceptual grasp of FX payments, pricing and market terminology Knowledge of Corporate cash management and general correspondence banking. Knowledge and experience in analytical tools like Tableau would be added advantage. Experience in Implementation or operations would be added advantage. Behavioral Skills: (e.g., communication skills) Strong English skills required. Ability to converse clearly with regional and global business managers. Strong customer orientation and service vision with sense of urgency Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines. Excellent interpersonal, communication skills and problem-solving skills Experience of working in KPI-driven, performance-metric focused, timeliness and quality focused environment Strong organizational skills and high attention to detail How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs