End to end accountability of KYC service management in a high-growth digital environment, exhibiting strong ability to build and implement strategies for solving ambiguous customer-focused problems Full ownership of Technology Service roadmap, managing changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits Engage relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge when risk appetites are threatened and instigate the incident process when risk appetite is breached. Oversee effectiveness of controls to ensure compliance with HSBC Service Management and Infrastructure Build policies and standards. Ensure an effective engagement process is in place that is demonstrably adding value to all target stakeholders Collaborate across DevOps teams to ensure consistency, and continuously improve Service Management Process execution. Provide guidance and help to DevOps teams in relation to Service Management Processes to balance speed to market against operability, stability and availability. Requirements Hands-on experience of Oracle Policy Engine and Policy Authoring. Strong knowledge of Cloud Architectures, APIs and Visualizations tools. Experience and exposure to platform migrations from legacy to Future State Architecture. Strong track record of managing stakeholders across group business, functions and regions including internal and external partners Experience working in relevant environments IT Quality / IT Service Management / IT Infrastructure Delivery Experience in Operation relicense. Creating and maintaining business continuity plans, disaster recovery strategies and incident response protocols Experience in developing, implementing and maintaining control frameworks

Grade - B2, B3, Locations:Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews:3 Rounds1st and 2nd round will be technical round 3rd will be HR / Managerial round

As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients' hybrid-cloud and AI journeys. Your primary responsibilities includeComprehensive Feature Development and Issue ResolutionWorking on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue ResolutionCollaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology IntegrationBeing eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum of 5 years of experience in Incident, Problem, and Change Management roles. Proven experience managing ITSM processes, particularly Incident, Problem, and Change Management, in a large or complex environment. Analytical and problem-solving abilities with a focus on root cause analysis and continuous improvement. Proficiency in ITSM tools (e.g., ServiceNow, Remedy, or similar platforms). Ability to lead and facilitate discussions, including during high-pressure situations like Major Incidents Preferred technical and professional experience Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience). ITIL certification (Foundation or higher) is highly desirable. Strong technical acumen and understanding of IT operations and infrastructure

Handle architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Lead & investigate complex technical issues and review code as required Account for possible project challenges on constraints including, risks, time, resources and scope Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions Provide expert guidance for best practices related to ServiceNow administration Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10+ years of IT experience with proven ServiceNow Product knowledge 3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro or CSM Pro Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management Preferred technical and professional experience Relationship building with business and customers Active listening, negotiation, problem solving Team building

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Relevant experience working on mainframes. Should have technical expertise/hands on – Assembler, COBOL, JCL, CICS, VSAM, Inter-test, Fault Analyser, File-Manager, Control-M/Any other Scheduler etc Preferred technical and professional experience Should have expertise working on JIRA/Confluence/SharePoint/ Any Change management tool (Remedy/Myservice/Service now etc.)

Roles and Responsibilities Troubleshoot issues related to ITSM processes, data management, and system performance. Provide training and support to end-users on ServiceNow platform features and best practices. Collaborate with stakeholders to gather requirements and develop technical documentation for new projects. Develop and customize workflows, business rules, and integrations using scripting languages like JavaScript. Design, implement, and maintain ServiceNow ITSM solutions to meet business requirements.

Your Role As a senior software engineer with Capgemini, you will have 4 + years of experience inPower Appstechnology with strong project track record In this role you will play a key role in: Strongcustomer orientation,decision making,problem solving, communication andpresentation skills Very good judgement skills and ability to shape compelling solutions and solve unstructured problems with assumptions Very goodcollaboration skillsand ability to interact with multi-cultural and multi-functional teams spread across geographies Providing support for the developed PowerApps and power automates. Superb leadership andteam buildingskills with ability to build consensus and achieve goals through collaboration rather than direct line authority Your profile Hands-on experience on designing/architecting and developing Microsoft Power Platform solutions -Power Appsand Power Automates. Good hands-on experience in converting InfoPath forms to SharePoint List customized forms/ PowerApps and converting SP designer workflows to Power automates. Extensive experience in creating PowerAppscanvasandmodel drivenapps tailored to meet specific business needs. Demonstrated ability to create solutions with various data sources such asdata verse, SharePoint, SQL,Azurecomponents etc. Good understanding of solutions,environment variables, andsolution ALM process.

Key Skills: Service Now, ITOM,ITSM, HRSD, ITAM, CSM Roles and Responsibilities: Design, develop, and implement ServiceNow solutions across ITOM, ITSM, HRSD, ITAM, and CSM modules. Customize ServiceNow applications and facilitate the rollout of new modules, applications, and enhancements. Develop and maintain scripts (Business Rules, Client Scripts, UI Policies, etc.) and workflows using Flow Designer and/or Workflow Editor. Integrate ServiceNow with third-party tools and systems using REST/SOAP APIs. Collaborate with stakeholders and cross-functional teams to gather requirements and deliver solutions aligned with business goals. Troubleshoot and resolve issues within the ServiceNow platform. Ensure platform best practices and maintain platform integrity and performance. Create and maintain technical documentation and user guides. Stay current with ServiceNow releases and new features. Skills Required: 4+ years of hands-on experience as a ServiceNow Developer. Strong knowledge of modules: ITOM, ITSM, HRSD, ITAM, CSM. Experience with ServiceNow scripting (JavaScript, Glide API). Familiarity with ServiceNow integrations using REST and SOAP APIs. Experience with Flow Designer, Workflow Editor, and Service Portal. Understanding of Agile/Scrum methodologies. Strong problem-solving and communication skills. Preferred Qualifications: ServiceNow Certified Application Developer or relevant certifications. Experience with CMDB, Discovery, and Event Management. Exposure to ServiceNow Security and Access Control (ACLs). Knowledge of performance tuning and instance maintenance. Education: Bachelor's Degree in related field

Design, implement, and manage BMC Discovery solutions to discover, map, and maintain a complete inventory of IT assets, including hardware, software, and services Exp with CMDB and Discovery is must, (BMC Helix Dashboard)exp with managing CMDB data Required Candidate profile Must have an experience with Postgres SQL and other database languages reporting terms like Attributes, Filters, Joins & schema external data sources to import data into CMDB and manage

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

About Leena AI: Leena AI is a leading AI-powered enterprise automation platform that helps organizations streamline their employee and customer experiences. Our innovative solutions leverage cutting-edge artificial intelligence and machine learning to enhance productivity and engagement. We are seeking a Customer Success Manager who has direct experience working with Moveworks to join our growing team. Job Summary: As a Customer Success Manager , you will be responsible for building and maintaining strong relationships with our clients, ensuring they maximize the value of Leena AIs solutions. You will serve as a trusted advisor, helping clients achieve their business objectives by leveraging AI-driven automation. Experience with Moveworks is a mandatory requirement for this role, as you will work with clients who have integrated both platforms. Key Responsibilities: Act as the primary point of contact for assigned customers, ensuring their success with Leena AI s platform. Develop deep expertise in Leena AI s solutions and how they integrate with Moveworks to drive customer value. Onboard new customers, guiding them through implementation, best practices, and successful adoption of the platform. Build strong relationships with key stakeholders and decision-makers to drive product adoption and expansion. Monitor customer health metrics, proactively addressing concerns and identifying growth opportunities. Conduct regular check-ins, business reviews, and training sessions to optimize the customer experience. Work closely with internal teams (Sales, Product, Engineering, and Support) to escalate and resolve customer issues efficiently. Advocate for customers needs and provide feedback to internal teams to enhance product development. Develop and maintain customer success strategies to improve retention, engagement, and expansion. Requirements: Must have experience working with Moveworks. 3+ years of experience in Customer Success, Account Management, or a related role within an enterprise SaaS environment. Strong understanding of AI-powered automation tools, ITSM, and enterprise collaboration platforms. Excellent communication, presentation, and relationship-building skills. Proven ability to analyze customer needs, solve problems, and drive product adoption. Experience working with cross-functional teams and influencing product roadmaps based on customer feedback. Ability to manage multiple customers and prioritize tasks effectively. Familiarity with customer success tools such as Gainsight, Salesforce, Zendesk, or similar. Preferred Qualifications: Experience in HR Tech, IT Service Management (ITSM), or enterprise automation solutions. Prior experience working with AI-driven platforms and chatbots. Ability to work in a fast-paced, evolving startup environment. Why Join Leena AI Opportunity to work with a cutting-edge AI platform that is transforming enterprise automation. Be part of a dynamic, innovative, and high-growth company. Work with a passionate and collaborative team. Competitive compensation, benefits, and career development opportunities. If you are a passionate Customer Success Manager with experience in Moveworks and a drive to help customers succeed, we would love to hear from you! Apply Now!

Role & responsibilities JD for Servicenow Tester- Around 5-6 years of experience in IT industry and 3years ServiceNow Testing in ITSM, ITOM, HRSD etc. Minimum of 2-3 years experience on ServiceNow Automated test framework ServiceNow automation tool. Should be able to build, maintain and execute ATF scripts for ITSM, HRSD, ITOM Modules. Should have experience in Defect Management. Should be able to define the test strategy and test plan. Should have experience in doing component, integrations and E2E testing. Should collaborate with multiple teams. Should have involved in the client interactions and meetings. Should be good in reporting to the stakeholders. Should possess good communication skills. Experience Range 3 to 8 years Location Across all Infosys DCs

Job ID/Reference Code INFSYS-NAUKRI-210952 Work Experience 2-3 CISNGE - ServiceNow Consultant - JL4 Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). Good knowledge of ServiceNow and ITIL. Understanding Scrum Methodology. Strong engagement, communication and facilitation skills. ServiceNow Certified System Administration Educational Requirements MBA,MCA,MTech,Bachelor Of Comp. Applications,Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services* Location of posting is subject to business requirements CLICK TO PROCEED

Job ID/Reference Code INFSYS-NAUKRI-210986 Work Experience 9-15 CISNGE - ServiceNow Architect - JL6 Responsibilities Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems. Experience designing and implementing client facing solutions leveraging involving ServiceNow. Experience of performance compliant design, sustainable solution architecture Experience implementing and integrating enterprise software applications. Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. Design and develop ServiceNow data model to support process integrations Ability to understand ServiceNow lifecycle, multitask, time management skills Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. Business analysis and requirements gathering abilities. Ability to learn technology quickly through instruction and self-training Practical experience with agile methodologies/tools Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Additional Responsibilities: ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open-Source solutions Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM Educational Requirements Master of Science (Technology),MBA,MTech,Bachelor Of Comp. Applications,Bachelor Of Science (Tech),Bachelor of Engineering,BTech Service Line Cloud & Infrastructure Services* Location of posting is subject to business requirements CLICK TO PROCEED

About The Role Proven experience in a major incident management role or similar position. Familiarity with ITIL or other IT service management frameworks. Conduct thorough root cause analysis for major incidents to prevent recurrence. Work with relevant teams to implement corrective actions and improvements. ITIL Foundation or other relevant certifications in incident management. Primary Skills Incident Identification and Assessment Rapidly assess and identify major incidents, classifying their impact and urgency. Collaborate with relevant teams to gather information and understand the scope of the incident. Secondary Skills Incident Coordination Lead and coordinate cross-functional teams during the resolution of major incidents. Prioritize and allocate resources effectively to address critical issues promptly. Maintain a centralized incident log and track resolution progress.

About The Role We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB , ITIL best practices, and integrations with various IT systems. Key Responsibilities: Design, develop, and maintain CMDB solutions to support IT asset and configuration management. Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows. Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools). Work with IT teams to onboard new CI (Configuration Item) types , attributes, and relationships. Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data. Ensure compliance with ITIL best practices and organization-specific policies for configuration management. Develop and maintain CMDB reporting and dashboards to provide visibility into IT assets and dependencies. Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB. Provide technical guidance and documentation for CMDB architecture, workflows, and processes. Primary Skills Strong experience with CMDB platforms , especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM). Hands-on experience with CMDB architecture, data modeling, and relationship mapping . Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration. Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations. Strong knowledge of ITSM, ITOM, and ITIL processes , particularly Configuration Management . Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population. Understanding of data governance, normalization, and reconciliation techniques. Experience with SQL or NoSQL databases for CMDB-related queries and reporting. Strong analytical and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist CMDB . Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP). Knowledge of networking concepts, IT asset management (ITAM), and security compliance . Experience with CMDB migration or large-scale data transformation projects .

Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Analyst Qualifications: Any Graduation/Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 3 to 5 years Language - Ability: Japanese - Intermediate What would you do? You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the world s leading biopharma companies bring their vision to life s enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.In this role, you will be expected to create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for? Ability to meet deadlines Ability to perform under pressure Ability to work well in a team Adaptable and flexible Collaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualifications Any Graduation,Bachelor of Pharmacy,Master of Pharmacy

About The Role Job Title :Human Performance Specialist - CF Management Level :9 Location:Bangalore/ Gurgaon Must have skills: Change management, organizational change Good to have skills: Strong critical thinking, analytical, and problem-solving skills About Our Company | Accenture Job Summary : There is never a typical day at Accenture, but that's why people love it here! As a Senior Analyst, you'll work alongside internal clients as you help make a real difference. You'll work with them to identify their challenges and collaborate with your Accenture colleagues to develop and craft solutions. You might spend your day: Roles & Responsibilities: Contributing to organizational change and management strategy, solutions, and implementation plans Learning and sharing innovative human performance concepts, methods and best practices Cultivating relationships with primary customers and stakeholders; appropriately managing stakeholder expectations and buy-in Deploying training and performance improvement solutions to support technology and business process deployments Applying communications strategy and helping create message development and delivery across various stakeholder and end user groups Raising business improvement opportunities as a result of performance measurement and helping to develop ways to influence change and increase adoption Providing input to the effectiveness of the awareness programs and change management interventions; taking corrective actions to optimize results, as appropriate Planning own work efforts; adhering to work plans, resource plans, and budgets Raising issues and risks created by cross-team decisions, proposing resolution, as appropriate Noticing dependencies between systems development and human performance work, making recommendations to project and customer executives Professional & Technical Skills: 2+ years in a Change Management role Eagerness to contribute in a team-oriented environment Ability to work creatively and analytically in a problem-solving environment Excellent leadership, communication (written and oral) and interpersonal skills Demonstrated leadership in professional setting; either military or civilian Strong critical thinking, analytical, and problem-solving skills Job Qualifications Qualifications Experience: Minimum 2-5 year(s) of experience is required Educational Qualification: B.Tech/BE, BCOM, Any Graduation

About Company Botree Software is a pioneer and leader in Distribution Management Software (DMS), Sales Force Automation (SFA), and Analytics solutions. We are dedicated to transforming the way businesses in the FMCG, Consumer Durables, and OTC Pharma sectors execute their retail strategies. With an impressive legacy spanning over 25 years, our comprehensive Product and Insights ecosystem supports more than 60 blue-chip clients, 93,000+ distributors, 33,000+ active sales representatives, and over 5 million retail stores globally. By leveraging cutting-edge technology, we drive significant increases in market share, revenue, and profitability for our clients. Recognized for our exceptional workplace culture, Botree Software is proudly Great Places to Work Certified. Join us and be a part of a company that is at the forefront of innovation and excellence in retail execution. Role Botree has a vacancy for a Service Manager in Ghaziabad. The successful candidate must be able to manage suppliers in outsourcing contracts with strong people management and communication skills. Responsibilities Champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services Oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM Services Management of the IT Service Delivery Team including responsibility for service desk, desktop support, application support, career development and staff appraisals Definition of service level agreements (SLAs) in relation to contracted services, ensuring the SLAs are achieved; service quality and client expectations are met or exceeded as well as profitable Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed Build and maintain client relationships Produce management and account performance reports to an agreed schedule or upon request Attend client service review meetings covering performance, service improvements, quality and processes Implement and facilitate workshops and training courses Requirements Previous experience of IT Service Management is desirable A qualification in ITIL Service Delivery is desirable Knowledge of MS Office Applications Ability to learn, understand and apply new concepts and solutions Good analytical and reasoning skills Strong communication - verbal and written Excellent presentation skills Planning and organising skills Capable of multi-tasking Critical thinking and problem solving skills Should have a positive attitude with good interpersonal skills Be adaptable / flexible and proactive in taking initiatives Should be customer focused

Seeking a CMDB expert to enhance governance, monitoring, and usability. Responsibilities include CSDM deployment, data quality dashboard, and adoption support. Expertise in CMDB, CSDM, and ITSM required.

Senior ServiceNow Developer with a min 8 years ofexperience . The ideal candidate will be an expert in ITSM, integrations & web services. They will play a critical role in the development, customization, &maintenance of the ServiceNow platform.

Position Summary Handling a team of 20-25 associates Responsible for Daily roster planning and productivity metrics measurement. Responsible for day-to-day task assignments of the team and the project. Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints. Ensuring ATM related incidents and downtime is minimized through complete ownership. Ensuring team complies with the laid down processes, SOP, workflows, and telephony metrics. Engage with various teams proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer problems both internally and externally, when required, according to defined escalation paths. Basic Qualifications/Minimum Criteria Graduate from any stream & should have good practical hands-on MS Office tools such as MS excel, PowerPoint, experience on CRM Minimum 3 years of work industry experience in ATM operations Good Soft skills & Interpersonal skills (verbal & written) are a must.

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Business Analyst Exp: 3 - 5 years Domain Preference: ITSM & Customer Service Profile Requirements: Excellent analytical, and creative problem-solving skills Excellent listening, interpersonal, written, and oral communication skills Assist the company in achieving short and long-term goals relating to product growth. Work with cross functional teams to improve our products. Able to exercise independent judgment. Strong knowledge of software development life cycle Logical and efficient, with keen attention to details Strong customer service orientation Experience working in a team-oriented, collaborative environment. Responsibilities: Project management Business insights Problem structuring