8762 Itsm Jobs - Page 43

We are looking for an experienced ServiceNow Application Developer to support platform development and implementation across key ITSM modules. The ideal candidate will have hands-on experience in full lifecycle implementation , with expertise in Incident, Problem, Change, Service Catalog , and Customer Service Management (CSM) modules. Experience with large-scale CRM systems is a plus. Key Responsibilities Design, develop, and implement ServiceNow solutions across ITSM and CSM modules. Lead or contribute to full lifecycle implementations , including requirement gathering, design, development, testing, and deployment. Customize and configure ServiceNow ITSM modules : Incident, Problem, Change...

ISRA VISON AG is looking for Bank & Card Admin Specialist to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Blue Star Ltd is looking for Service Delivery to join our dynamic team and embark on a rewarding career journey Ensure timely and quality delivery of IT or operational services to clients Monitor SLAs, incident resolutions, and customer satisfaction metrics Coordinate with internal teams to resolve service disruptions efficiently Continuously improve delivery processes and customer experience Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

We are seeking an experienced ServiceNow Application Developer with hands-on expertise in platform development and full lifecycle implementations . The candidate should have experience in key ITSM modules such as Incident, Problem, Change, Service Catalog , as well as Customer Service Management (CSM) . Experience with large-scale CRM systems is desirable. Key Responsibilities Design, develop, and implement ServiceNow solutions across ITSM and CSM modules. Participate in full lifecycle implementations , including requirement gathering, design, development, testing, and deployment. Customize and configure ServiceNow ITSM modules : Incident, Problem, Change, Service Catalog. Implement CSM modu...

Job Summary: The Manager - Technology Vendor Governance will be responsible for overseeing and managing the performance of technology vendors based on a well-defined governance model. The candidate will evaluate vendor performance across key parameters, including SLA adherence, financial efficiency, service delivery, service penalties, and project execution within cloud and technology infrastructure. The role involves conducting vendor scoring, sharing feedback, and driving improvements in vendor engagements. The ideal candidate must have strong data analytics, reporting, dashboarding, and presentation skills, along with excellent written and verbal communication abilities. Key Responsibilit...

Job Description1) Candidate should have good written and verbal communication in English2) Agent should be able to handle international customers calling in and understand US voice accents with at least two+ years in voice process3) Needs to have at least one to two years working experience on a reputed ITSM tool (Service now/ JIRA/ SolarWinds/Remedy, etc)4) Basic Business Etiquette5) Understanding of Incident Management processes in a large enterprise6) Relevant experience in contributing to first call resolution(FCR) MTTR, CSAT on Helpdesk calls 7) Customer Centric approachExp 2- 5 yearsJob Responsibilities include:1) Ticket logging for all the issues and requests received2) Ensure standar...

The Service Operator I is expected to be receptive to Continuous Improvement initiatives and start to contribute their own ideas for improving the Service. They should be able to identify tickets that have not lead to customer success and raise them in team meetings or escalate them. A formal tertiary qualification, preferably in computer science, business information systems or other subject which involves some degree of technical analysis, and/or, professional experience which is clearly evidencable o Strong attention to detail o Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders o Motivated, Self Starter o Able to manage own workloa...

we're looking for a seasoned ITSM Integration Specialist to join our team. If you have a knack for connecting IT Service Management solutions and a strong background in tools like BMC Connect IT (or similar), we want to hear from you! you'll be at the heart of integrating our ITSM platforms with other key enterprise systems, automating critical workflows, and ensuring smooth data flow across our digital landscape. RESPONSIBILITIES : Design, build, and manage integrations using BMC Connect IT, ServiceNow, Freshservice, and other ITSM tools. Partner with IT and business stakeholders to define integration needs and deliver robust solutions. Develop, test, and implement automated workflows and d...

An ITSM Service Mapping Specialist is responsible for developing and maintaining comprehensive service maps within an organizations IT Service Management (ITSM) framework This role ensures that all IT services and their interdependencies are accurately represented, enabling efficient service management and incident response Key Responsibilities Service Mapping Design, create, and maintain detailed service maps that illustrate the relationships and dependencies between IT services and infrastructure components Configuration Management Ensure that the Configuration Management Database (CMDB) is up-to-date and accurately reflects the current state of the IT environment Collaboration Work closel...

Dear Professional, Greetings from TATA CONSULTANCY SERVICES LIMITED!!! Thank you for exploring career opportunities with Asia's largest IT company Exciting # Job Opportunities for # Experienced Professionals TCS HIRING -SERVICENOW -HRSD Total Experience Range: 3- 7 years Mode of Interview: ONLIN Job Description: Demonstrated expertise in HRSD SNOW module Extensive Knowledge of Service now Platform Expertise in web development (HTML, CSS) Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs Experience with JavaScript and GLIDE Expertise with REST/SOAP APIs to integrate ServiceNow...

RiseUp India Advanced Foundations Accelerate your Career with ServiceNow & Accenture Company: SmartBridge Educational Services Pvt. Ltd. About SmartBridge: SmartBridge is a RiseUp Authorized Training Partner with the goal to assist companies in finding job-ready talent and to play a pivotal role in building a thriving gig economy in India. About the Role: RiseUp with ServiceNow India has partnered with Accenture and is seeking IT Service Management (ITSM) Consultants! Successful candidates will undergo a comprehensive recruitment process and receive a conditional offer from Accenture. Participants must actively engage in and complete the full time, 40 hours per week RiseUp with ServiceNow Ad...

Job Title: ServiceNow CMDB Consultant Expert Level Location: Bangalore - Hybrid Experience: 8+ Years About the Role We are seeking an expert-level ServiceNow CMDB Consultant to lead the design, implementation, and optimization of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have a deep understanding of CMDB architecture, discovery tools, service mapping, and ITIL processes , along with proven experience in process governance, data accuracy, and automation. Key Responsibilities Design, implement, and manage CMDB architecture aligned with ITIL best practices. Lead end-to-end CMDB strategy , including Discovery, Service Mapping, Integrati...

ServiceNow Developer - Neev Systems | Reliable IT Partner for Digital Transformation Experience : 4 + Years Location : Hyderabad Job Description: We are looking for a skilled ServiceNow Developer with hands-on experience in ITSM or ITOM modules to join our team. The ideal candidate will have a strong understanding of the ServiceNow platform, scripting using JavaScript, and the ability to design, develop, and implement solutions that enhance business workflows and efficiency. Key Responsibilities: Develop, configure, and customize ServiceNow applications, especially in ITSM (Incident, Problem, Change, CMDB) or ITOM (Discovery, Event Management, Service Mapping) modules. Design and implement s...

Role & responsibilities IT Asset Management (ITAM) Lead/Manager - Job Description Role Overview The IT Asset Management (ITAM) Lead/Manager is responsible for the complete lifecycle management of all company IT assets, encompassing hardware, software, and IT spares. This leadership role focuses on optimizing asset utilization, ensuring strict compliance, driving operational efficiency, and managing physical logistics across the organization, with a strong focus on adherence to environmental, social, and governance (ESG) norms. Key Responsibilities 1. Asset Lifecycle Management (Hardware & Software) IT Asset Management (Hardware & Software): Establish, implement, and maintain comprehensive IT...

Only 5+ years of experience candidates contact this number : 9491667721 will screen your profile and schedule the interview on 30th or 31st Virtual mode WFO(5 Days) No hybrid and Remote option Note: Please don't call below 5+ years experience candidates

Job Title: Service Desk Engineer Experience: 3-6 Years Location: Hyderabad, India Only Male Candidates Note: Candidates who have appeared for an interview and were screen-rejected in the last 6 months are requested to kindly ignore this drive OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead ServiceDesk Manager or IT Operations manager based on your experience, skillset, and performance. Responsibilities: Being part of the team to address Incidents and Service Requests ...

Mandatory Certifications by Level - ServiceNow certifications CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation - Excellent communication and stakeholder engagement skills. - Preferred PMP, Prince2 or equivalent Role & responsibilities Advisory & Strategic Consulting - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. • ITAM - Software Asset Management / Hardware Asset Management • ITOM Discovery, Event Management...

Role & responsibilities Design, develop, and maintain ServiceNow integrations using Integration Hub, Custom Spokes, and REST APIs.Create and orchestrate flows, subflows, and actions in Flow Designer for business process automation.Build reusable custom Integration Hub spokes for internal and third-party system connectivity.Strong scripting skills (JavaScript, client-side server-side, Glide API).Configure and implement playbooks and Process Automation Designer for guided interactions.Collaborate with platform architects, analysts, and product owners to gather requirements and deliver scalable solutions.Implement error handling, logging, and monitoring strategies for robust and reliable integr...

Perform administration, configuration, and support for domain-separated ServiceNow instances. Implement and maintain ITSM, CSM, CMDB, and Asset Management functionalities. Manage and optimize Service Operations Workspace and other ServiceNow workspaces for improved agent productivity. Develop and troubleshoot Client Scripts, UI Actions, UI Policies, Business Rules, Roles, and ACLs. Design and maintain workflows, Flow Designer flows, and decision tables using Workflow Studio. Configure Inbound Actions, Notifications, and Email Integrations. Manage Knowledge Base, Employee Center, and Service Catalog setup and permissions. Build and maintain reports, dashboards, and performance/ platform analy...

The Organizational Change Specialist will implement the change leadership plan to successfully transition specific functional teams and their business partners to the new Global Business Solutions+ (GBS+) model. This role requires an experienced change professional who has excelled in delivering change in complex programs and has a strong track record of success in organizational change, employee engagement, and business readiness. The success of their efforts will result in on-time transition, change risk mitigation and optimized benefit realization. Key Responsibilities: Implement change management strategies and plans that maximize employee adoption and minimize resistance. Establish and ...

Overview We are currently looking for a Global IT Infrastructure & Operations Analyst to join our team in Europe. The Global IT Infrastructure & Operations accountabilities include: Provide global infrastructure technologies and end-user services focused on availability, quality, cost, and reduced time-to-delivery. Define and govern integrated service management practices across global and sector IT services and products. Optimize global IT assets and services. Manage and provide Software Licenses. Provide analytics and derive insights that drive continuous service improvements. Prevent business disruption via integrated monitoring and automation. This role supports the IT Infrastructure & O...

Overview The Helpdesk (HD) agent has as main objective to receive (logging), managing, resolving and closing Incidents / Service requests from end users using the myBUY tool. Incident Management process includes: Identification & Logging - Categorization & Prioritization - Initial Diagnosis & Assignment - Investigation & Diagnosis - Resolotion & Recovery - Closure - Review. The HD agent will be part of a team of #2 HD agents. Scope for the HD agent is AMESA. Responsibilities The role is responsible for Incident (INC) Management: Incident identification and recording Classification and initial support to the Users for the Incident Investigation and diagnosis of Incidents Escalation procedures...

Overview This role will be overseeing ServiceNow Platform administration work. The role is expected to automate the regular maintenance task and help in ensuring platform scalability & availability. This role will also be responsible for managing weekly release. Responsibilities Platform Administration & Maintenance Administer and maintain ServiceNow instances (Dev, Test, UAT, Prod) ensuring optimal performance, availability, and security. Monitor instance health and respond to alerts, platform issues, or performance anomalies proactively. Manage cloning activities, patching, upgrades, and coordinate with ServiceNow support when required. Configuration & Access Management Configure platform ...

Overview We are looking for a self-driven, software engineering mindset SRE engineer to Drive new shift left activities critical to apply Site Reliability Engineering (SRE) and quality assurance principles within the application design / Project roadmap that enablees resilient outcomes Apply pre-emptive approach into production minimizing business impact, via SRE-driven orchestration of connecting all components of the ecosystem diagnosing anomalies prior to user & remediating through automation, The SRE design & support engineer is integral part of the global team with its main purpose to provide a delightful customer experience for the user of the global consumer, commercial, supply chain ...

Overview PepsiCos Digital Transformation requires new business processes, new digital products and new operations outcomes. The transformation towards modern operations in an SRE construct is for all the programs under Digital products, Tech Strategy & Enterprise Product, per the main purpose to drive higher order outcomes to our customers who use our tools / products to achieve their business process resiliency enabled via a full SRE Practice incident prevention / proactive resolution model in the PepsiCo digital products application portfolio of 200+ applications To bring this to life, we are looking for a self-driven, forward thinking Architect Application SRE Design & Solutions, an advan...