2998 Itsm Jobs - Page 4

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

Position Overview: We are seeking a strategic and experienced ITSM manager for our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. ESSENTIAL JOB FUNCTIONS: Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency. Lead and manage a team of professionals, including Ops Managers, leading tool configuration, ensuring alignment with organizational goals and priorities. Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives. Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives. Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements. Lead the implementation and optimization of ITSM tool (e.g., ServiceNow) to automate workflows, streamline processes, and enhance the end-user experience. Provide strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards to drive innovation, cost-effective solutions, and competitive advantage. Manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations. Develop and manage the resource allocation, and staffing plans to support current and future operational needs. Prepare and present regular reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives. Lead the best sharing practices within the Managed Services. Focus on constant training and development of the operations teams Responsible for contribution in the development of Governance Services IP. REQUIREMENTS: Bachelors degree in information technology, Computer Science, Business Administration, or related field (or equivalent work experience); Masters degree preferred. Proven experience (8+ years) in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams in complex organizational environments. Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT) Experience with ITSM tools and technologies, including implementation, optimization, and integration with other IT systems and platforms. Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels. Strong analytical and problem-solving abilities, with a strategic mindset and a focus on driving continuous improvement and operational excellence. ITIL Expert certification or higher-level ITIL certifications preferred. Proven track record of successfully leading ITSM programs, initiatives, and projects. Excellent inter-personal skills with an ability to work in a culturally diverse environment and teams Well conversant with MS Office (Outlook, Word, PowerPoint, Excel) and usage of the Internet Time management Ability to meet deadlines and work under pressure. Self-motivated and able to work independently with limited supervision Flexible on timings and willingness to work in an unstructured environment Familiarity with the tools, concepts, and methodologies of quality management.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

We are looking for a highly skilled and experienced Senior Analyst to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting, with excellent analytical skills and attention to detail. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement process improvements to increase efficiency and productivity. Analyze complex data sets to inform business decisions and drive growth. Provide expert-level support for data analysis and reporting. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation for processes and procedures. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with data analysis and reporting tools. Ability to adapt to changing priorities and deadlines.

About The Role : Job Title ITIL Change Manager, AVP LocationPune, India Role Description The ITIL Change Manager will be responsible for overseeing and managing all aspects of the Change Management process within the organization. This role involves ensuring the effective and efficient handling of IT infrastructure and business application changes, minimizing downtime, and maintaining service quality. The ITIL Change Manager will work closely with various IT and business stakeholders to ensure changes are implemented smoothly and successfully. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Overall responsibility for the Change Management policy and process. Chair weekly Change Advisory Board (CAB) meetings and seek approval from all resolver groups for planned changes. Chair Emergency CAB meetings as required, seeking approval from all resolver groups. Drive, develop, and manage the major incident process and associated procedures/systems. Provide consolidated production change, incident and problem metrics to the Head of ITSM Operations. Act as the driving force for the Change, Incident and Problem Management Process in line with the ITIL framework. Develop and maintain dashboards, reporting, and statuses to ensure visibility and oversight of key deliverables. Maintain effective working relationships and provide timely updates and escalation; participate in governance meetings as requested. Monitor outcomes and impacts throughout the project and recommend improvements. Drive continuous improvement and KPI across DWS change management process Your skills and experience Proven experience in supporting IT infrastructure and business applications. Strong technical background with the ability to debug production incidents and outages. Excellent communication skills, with the ability to communicate effectively, constructively, confidently, and professionally. Keen attention to detail and excellent analytical skills. Ability to actively manage workloads to meet business and department requirements. Excellent knowledge of the ServiceNow ITSM Platform. ITIL qualification. Proven track record of agile change and release management techniques and communicating results to both technical and non-technical stakeholders. Ability to be on call 24/7 (as part of the Incident Management on-call shift team). How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

About The Role : Job TitleOperations Lead, AVP LocationBangalore, India Role Description Operations provides support for all of Deutsche Banks businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and service centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the banks platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent. In accordance with Anti-Money Laundering Requirements, Banks, such as Deutsche Bank AG ("DB"), are obliged to perform Know-your-client (KYC) reviews on all new clients they adopt. These checks and reviews are made in strict accordance with regulatory requirement and the banks internal policies. The project involves verification of the Client data, performing due diligence checks on the Clients, reviewing KYC documentation performing the risk assessment of the Client, liaising with the Business/Compliance, advising on KYC requirements and signing off on new client adoptions.The Reg & Tax analyst role is an operations function where you will be involved in reviewing various regulatory documents related to clients to ensure that all the regulatory requirements are met and the bank is in compliance. What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Responsible for verification of Client data Perform due diligence of new and existing clients covering a wide range of different client types including; Listed and Regulated, small/medium/ large private and public companies as well as more complex structures such as; SPVs, Co-operatives, Foundations and Funds, Governments, Joint Ventures, etc. Verifying KYC documentation of the Clients to be adopted/reviewed Perform the risk assessment of the Client to be adopted/reviewed Signing off on new client adoptions and periodic reviews Manage New Client Adoption or Periodic Review stream, to ensure that all requests are approved in accordance with regulatory requirements and the banks internal policies Manage exception ensuring that all SLAs defined with the Business on timeliness and quality are adhered Your skills and experience 9 to 13 years of relevant work experience (AML/KYC/compliance related) within corporate financial services industry, Research/Analytics role in other Banks / KPOs etc Understanding of Control, Compliance, Investigation/chasing functions in banks Familiarity AML/KYC regulations and industry guidelines (FSA, JMLSG, 3rd EU Money Laundering Directive, MiFID) Ability to interpret regulatory guidelines and assessing risk scores and entity types Ability to interpreting alerts Ability to identifying trends and inconsistencies Understanding of end to end KYC process How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

Configuration/Customization of the ServiceNow system, including creating workflows and automation using Flow Designer Uses scripting tools and ServiceNow functionality create scripts, scheduled jobs, business rules, to achieve required business outcomes Perform integrations and process automation using ServiceNow Orchestration/Integration Hub, Load, manipulate and maintain data, Provide level 2 & 3 support for the platform Perform system and integration testing utilizing Automated Testing Framework where possible Hands-on design, development and deployment experience with the ServiceNow platform Assist in new feature development including custom applications Assist in semi-annual platform upgrades, application upgrades, and patching, Minimum Requirements Minimum 3 years of experience developing on the ServiceNow Platform Familiarity with developing in an Agile environment Strong development experience with at least 3 of the following: HR, Now Assist, Source to Pay Operations, Integrations, Talent Development, Performance Analytics, Data Privacy, Mobile Apps, HAM Pro, SAM Pro, Application Portfolio Management, Document Intelligence, ITSM, Process Mining, Employee Service Center Working proficiency with JavaScript, AngularJS, and HTML ServiceNow CSA, CAD, or CIS certification required ITIL foundationscertification preferred Familiarity AJAX, JSON, and CSS preferred Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply, Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning We believe that every learning opportunity is a chance for a personal breakthrough

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of customer satisfaction through professional communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with ITSM tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk processes.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and escalation procedures. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Ability to communicate effectively with clients and team members. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education