2360 Itsm Jobs - Page 4

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: L&P Policy Acquisition & Servicing. Experience: 1-3 Years.

Job Summary Join our dynamic team as a Software Engineer where you will leverage your expertise in VSAM DB2 IT Service Management IMS DB JCL and Cobol to drive innovation in the Cards & Payments domain. With 3 to 6 years of experience you will play a crucial role in developing and maintaining software solutions that enhance our business operations. This position requires working from the office during day shifts with no travel required. Responsibilities Develop and maintain software applications using VSAM DB2 IMS DB JCL and Cobol to ensure robust and efficient systems. Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs in the Cards & Payments domain. Implement IT Service Management practices to optimize service delivery and improve system performance. Troubleshoot and resolve technical issues to minimize downtime and ensure seamless operations. Conduct code reviews and provide constructive feedback to enhance code quality and maintain standards. Participate in testing and validation processes to ensure software reliability and compliance with industry standards. Document software specifications and processes to facilitate knowledge sharing and future development. Monitor system performance and implement improvements to enhance efficiency and user experience. Provide technical support and guidance to team members fostering a collaborative and innovative work environment. Stay updated with industry trends and emerging technologies to drive continuous improvement and innovation. Engage in problem-solving and critical thinking to address complex challenges and deliver effective solutions. Ensure adherence to project timelines and deliverables maintaining high standards of quality and efficiency. Contribute to the companys purpose by developing solutions that impact society positively particularly in the Cards & Payments sector. Qualifications Possess strong technical skills in VSAM DB2 IMS DB JCL and Cobol essential for developing robust software solutions. Demonstrate expertise in IT Service Management to optimize service delivery and system performance. Have a solid understanding of the Cards & Payments domain crucial for designing solutions that meet business needs. Exhibit problem-solving skills and critical thinking to address complex challenges effectively. Show ability to collaborate with cross-functional teams ensuring seamless integration and operation of software applications. Maintain a proactive approach to learning and adapting to new technologies and industry trends. Display excellent communication skills to document processes and provide technical support effectively.

WHAT YOULL DO? Daily follow up on all vessels marine related performance and requirements. Monitor and follow daily vessel correspondence and provide feedback/assistance on marine issues. Analyze cargoes of fleet vessels to be loaded and provide proper guidance to Master. Provide any data required for vessel fixtures or any data requested by charterers. Work closely with TSI to improve and follow up on vessel deck maintenance. Ensure that the vessels are prepared for inspection. WHAT YOULL NEED? A minimum of a year experience as a Marine Superintendent onshore or a minimum of 10 years experience at sea with at least a year as a Master. An experience with Bulk vessels. A proven background in the maritime industry. Excellent interpersonal skill WHO YOU ARE? Responsible and diligent team player. Well experienced in a diversified fleet. Well-organized and highly motivated.

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

WIPRO _Walk in Drive _ 14th June 25_ ServiceNow Developer _ Bangalore ServiceNow Developers with any Modules like (ITSM ,FSM, CSM, HRSD) - WIPRO Bangalore Qualifications : - Experience : 5 -15 Years Notice Period : Immediate - 30 Days Only Location : Bangalore Mandatory Skills: - ServiceNow Development with any module like (ITSM ,FSM, CSM, HRSD) Integration using (REST OR SOAP) Scripting Business Rules Client Scripts Interested Candidates , please drop an CV to yenumula.ramireddy@wipro.com NOTE : Candidates who have applied within the last six months are not eligible to reapply for this position. Please note that this opportunity is strictly for Face to Face interview only; Virtual interviews will not be conducted.

Job Title: SAP Service Delivery Manager Experience: 14 to 20 Years in SAP Service Delivery Qualification: Any Graduate / Post Graduate Job Location: Hyderabad, Mumbai, Bangalore, Pune, Delhi, Chennai Work Mode: Remote Shift Timing: Night Shift (09:30 PM IST to 06:30 AM IST) Supporting US Project Job Summary: We are looking for a seasoned SAP Service Delivery Manager with 14 to 20 years of experience to manage and oversee the full spectrum of SAP Application Maintenance and Development services. The ideal candidate should bring deep functional and operational expertise across SAP landscapes (S/4HANA and ECC), strong knowledge of ITSM practices, and demonstrated success in leading globally distributed teams. This role requires strong leadership, client engagement capabilities, and a commitment to delivering operational excellence while working in a US time zone. Key Responsibilities: Service Delivery & Operations Management: Lead end-to-end SAP AMS (Application Maintenance Services) for S/4HANA and ECC modules. Ensure strict adherence to SLAs, KPIs, and ITSM best practices (incident, change, and problem management). Drive continuous service improvements across application development, maintenance, and transitions. Monitor and resolve service requests and change requests with priority-based handling. Client & Stakeholder Management: Serve as the primary contact for client escalations and service reviews. Build and maintain strong client relationships through consistent communication and high-quality delivery. Present service metrics, performance reports, risks, and remediation plans to clients and internal stakeholders. People & Performance Management: Manage and mentor cross-functional delivery teams located globally. Conduct regular performance reviews, training, and team development activities. Foster strong collaboration between onshore and offshore delivery teams across SAP modules (SD/MM/FICO). Financial & Contractual Governance: Ensure delivery within budgetary constraints while driving cost optimization. Manage and oversee service contracts including MSAs and SOWs. Ensure adherence to all contractual obligations, including data security and compliance requirements. Service Improvement & Strategic Alignment: Lead initiatives focused on service quality improvement and operational efficiency. Partner with business process owners to identify and implement improvement opportunities. Align resource planning and service delivery strategies with evolving business and technology needs. Required Skills & Experience: 14 to 20 years of experience in SAP Service Delivery Management, including AMS, Support Projects. Expertise in managing large-scale SAP landscapes S/4HANA and ECC. Strong command of ITSM frameworks, tools, and methodologies. Proven track record in managing global delivery teams (onshore/offshore). Deep experience in SAP application support, budget control, and contract governance. Excellent leadership, communication, and stakeholder management abilities. Preferred Qualifications: Bachelors or Master’s degree in Information Technology, Business, or related discipline. ITIL certification preferred. Experience in pre-sales support and solution design will be an advantage. To Apply: Interested candidates may send their updated resumes to: surendra.padala@bs.nttdata.com Keywords: SAP SDM, SAP Service Delivery, S/4HANA, ECC, ITSM, SAP Application Maintenance Projects, SAP AMS, Managed Services, SLA, KPIs, Incident Management, Change Management, Problem Management, Risk Management, Contract Management, AMS Delivery, Budget Management, Vendor Management, Customer Management, ITIL Certification

We are currently seeking a ServiceNow ITSM Application Developer with Change Management to join our team in bangalore, Karntaka (IN-KA), India (IN). We are seeking a skilled and experienced ServiceNow ITSM Application Developer with a strong background in Change Management . The ideal candidate will have over 5 years of hands-on development experience with the ServiceNow platform, particularly within ITSM modules, and a deep understanding of ITIL practices. You will be responsible for designing, developing, configuring, and supporting the ServiceNow platform with a focus on Change Management workflows and integrations. 1. Key Responsibilities Develop, configure, and customize ServiceNow ITSM applications, with an emphasis on Change Management. Collaborate with stakeholders to gather requirements and design scalable solutions on the ServiceNow platform. Implement and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs. Optimize existing Change Management processes and support continual service improvement initiatives. Ensure platform compliance with best practices, security standards, and ITIL framework. Troubleshoot and resolve technical issues in ServiceNow applications. Perform regular system updates and coordinate platform upgrades. Create and maintain technical documentation and user guides. Provide knowledge transfer and training to internal teams. 2. Required Skills & Qualifications Bachelor"s degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a ServiceNow Developer with hands-on development in ITSM modules. In-depth experience with Change Management , including CAB meetings, blackout windows, risk calculations, and change approval policies. Proficiency in JavaScript, GlideScript, HTML/CSS, and ServiceNow APIs. Strong understanding of the ServiceNow data model, including CMDB and relationships with ITSM processes. Experience in integrating ServiceNow with third-party tools and systems. ITIL v3/v4 certification is a strong plus. ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist certification preferred. Strong problem-solving, communication, and interpersonal skills. 3. Preferred Skills: Experience with Agile and Scrum development methodologies. Knowledge of ServiceNow Performance Analytics, Flow Designer, and IntegrationHub. Exposure to other ServiceNow modules like Incident, Problem, Asset, and Configuration Management. Clear written and oral communication Ability to work independently and in a complex group network Strong interpersonal skills. 4. Preferred time WORK TIMINGS2 AM PST - 11 AM PST (Mar- Nov2:30 PM IST- 11:30 PM IST), (Nov-Mar3:30 PM IST - 12:30 AM IST)

What you will do The Specialist Business Systems Analyst for the R&D Precision Medicine Team is responsible for defining and specifying features for several technology products supporting R&D Precision medicine. These products are principally Data Management and Knowledge Management tools that provide the Amgen scientific community with access to Amgens wealth of human datasets, projects and study histories, and knowledge over various scientific findings. These are not transactional solutions but rather visibility solutions that are based on enterprise data mastering, standardization, harmonization, and linking, and federated access to multiple data repositories. These solutions are pivotal tools in Amgens goal to accelerate speed to discovery, and speed to market of advanced precision medications. This role involves close collaboration with Architecture and Engineering leaders supporting this product team, and related product teams, along with User representative collaborators to define and prioritize features, and provide a roadmap for feature development. The successfully candidate will be an exceptional data analyst, with an ability to quickly learn terminology and business process from across the entire Amgen business. Roles & Responsibilities: Perform data analysis and data profiling to surface range of values in various data sources and propose unification logic Create and maintain the feature backlog in Jira, documenting the detailed specifications based on data analysis and Collaborate with stakeholders to gather and document product requirements, user stories, and acceptance criteria Work closely with the business teams, Scrum Master and development team to plan and complete sprints, reviewing feature iterations and providing feedback Develop User Guides and Release Notes Create robust written materials, including product documentation, product backlog and user stories, and creating other need artifacts to assure efficient and effective coordination across timezones. Define, monitor, and manage service level agreements (SLAs) to ensure the service meets performance and availability requirements Oversee the resolution of service-related incidents and problems, ensuring minimal impact on business operations Analyze product performance data, customer behavior, and market trends to inform product decisions Create and maintain reports and dashboards that provide insights into product performance, user engagement, and other key metrics Conduct market research and competitive analysis to identify opportunities and inform product strategy Analyze customer feedback and support data to identify pain points and opportunities for product improvement Basic Qualifications: Masters degree with 4-6 years of experience in Product Owner / Platform Owner / Service Owner OR Bachelors degree with 6 to 8 years of experience in Product Owner / Platform Owner / Service Owner Functional Skills: Must-Have Skills: Exceptional data analysis and data profiling skills Advanced SQL query development Experience using excel workbooks to drive data stewarding and curation tasks Experience reviewing data profiling findings with non-technical users Hands on skills using PowerBi including building basic models and reports Strong knowledge of Agile methodologies and product management principles, and backlog and feature management tools including Jira and Confluence Strong knowledge of IT service management (ITSM) principles and methodologies Strong experience with development of data-management and visibility products such as data warehouses, master data management and data visualization and knowledge management solutions Success in mentoring and developing strong product analysts, business analysts, and data profilers. Good-to-Have Skills: Experience in developing differentiated and deliverable solutions Experience with human data, ideally human healthcare data Experience using LLM and AI capabilities to gather information and aid in data curation and creating metadata Familiarity with laboratory testing, patient data from clinical care, HL7, FHIR, and/or clinical trial data management Professional Certifications: SAFe Agile Practitioner (6.0) Soft Skills: Excellent analytical and troubleshooting skills Deep intellectual curiosity, particularly about data patterns, and learning about business processes and life of the user Highest degree of initiative and self-motivation Strong verbal and written communication skills, including presentation of varied audiences through complex technical/business topics Ability to work effectively with global, virtual teams, specifically including leveraging of tools and artifacts to assure clear and efficient collaboration across time zones Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong problem solving, analytical skills; Ability to learn quickly and retain and synthesize complex information from diverse sources

Alcor Solutions is seeking to hire a Senior ServiceNow Consultant with hands-on implementation experience in ITSM, ITOM and CMDB application. As a Senior ServiceNow Consultant at Alcor you will play a key role in designing, implementing, and optimizing ServiceNow solutions for our clients. Leveraging your expertise in ServiceNow platform capabilities, you will collaborate with cross-functional teams to understand client requirements and translate them into effective solutions that address business needs. Responsibilities: Lead the end-to-end implementation of ServiceNow solutions, including requirements gathering, design, configuration, testing, and deployment. Provide expert guidance and best practices to clients on ServiceNow platform capabilities, modules, and integrations. Collaborate with stakeholders to define and document business processes, workflows, and requirements. Configure ServiceNow applications, modules, and workflows to meet client needs. Develop customizations and integrations using ServiceNow APIs, scripting, and development tools. Conduct workshops, training sessions, and knowledge transfer sessions for clients and internal teams. Troubleshoot technical issues, perform root cause analysis, and implement corrective actions. Stay abreast of ServiceNow product updates, releases, and industry trends to provide recommendations for continuous improvement. Mentor junior team members and contribute to knowledge sharing initiatives. Requirements: Bachelors degree in computer science, Information Technology, or related field. •5+ years of experience in ServiceNow platform implementation and consulting. •In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, CMDB and Integrations. •Hands-on experience with ServiceNow configurations, customizations, and integrations. •Proficiency in ServiceNow scripting languages (JavaScript, Jelly, Glide), REST APIs, and web services. •Strong understanding of ITIL framework and ITSM best practices. •Excellent communication skills, with the ability to effectively interact with clients, stakeholders, and cross-functional teams. •Good to have ServiceNow certifications - Certified System Administrator (CSA) Certified Implementation Specialist (CIS), etc. •Proven track record of delivering successful ServiceNow projects on time and within budget.

Req ID: 325096 We are currently seeking a ServiceNow Senior Developer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Platform Solution Consultant - ServiceNow Experience Level: 8+ years in ServiceNow development and consulting Domain ExpertiseITSM, ITOM, ITAM, Integrations, Flow Designer, Service Graph Connector, Advanced Scripting Role Overview: We are seeking a highly skilled ServiceNow Platform Solution Consultant with strong technical expertise in ServiceNow development, configuration, and solutioning. The ideal candidate will have extensive experience in ITSM, ITOM, ITAM, and advanced platform capabilities, including integrations, Flow Designer, Service Graph Connector, and scripting. You will be responsible for designing and implementing robust ServiceNow solutions, ensuring scalability, performance, and adherence to best practices. Key Responsibilities: ServiceNow Platform Expertise: -Design, develop, configure, and customize ServiceNow applications and modules, ensuring optimal performance and usability. -Implement ITSM, ITOM, and ITAM processes in ServiceNow, ensuring alignment with business needs. -Develop and enhance platform capabilities through client scripts, business rules, script includes, UI policies, and UI actions. -Deploy and configure Discovery, Service Mapping, Event Management, Cloud Management, and CMDB for ITOM solutions. -Implement Asset Management (HAM/SAM), License Management, and Lifecycle Management within ITAM. -Optimize CMDB health using best practices for data integrity, normalization, and reconciliation. -Develop and manage integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, Service Graph Connector, and MID Server. -Automate workflows using Flow Designer, Workflow Editor, and Orchestration. -Implement Secure integrations with third-party applications, including monitoring tools, cloud platforms (AWS, Azure, GCP), and enterprise applications (SAP, Workday, etc.). -Implement advanced scripting solutions using JavaScript, GlideScript, and AngularJS. -Develop custom applications, UI components, and portal widgets using ServiceNow"™s UI Builder and UI policies. -Optimize instance performance and troubleshoot complex issues related to scripts and configurations. ServiceNow Platform Governance & Best Practices: -Ensure platform governance by following coding standards, security policies, and instance performance best practices. -Conduct periodic instance health checks, upgrades, and performance tuning. -Implement ACLs, data security, and role-based access controls (RBAC). Preferred Qualifications: -ServiceNow CSA (Certified System Administrator) is required. -ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, or ITAM is a plus. -Experience with ServiceNow ATF (Automated Test Framework) and DevOps integrations. -Knowledge of Agile methodologies and ITIL best practices.

Req ID: 314805 We are currently seeking a DLP & Endpoint Management Consultant to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN). Key Responsibilities: Quality assurance of incidents, service requests and change requests Attainment of SLAs, KPIs and associated reporting Ensure system/application alerts are acknowledged and actioned Appropriate escalation to STO management and leadership Oversight of all activities of the team across incidents, service requests and change requests Manage high-priority incidents and requests related to the toolset Ensure strict compliance with audit controls and evidence requirements Lead advanced troubleshooting of complex incidents and provide expert support to L1 and L2 team members Assist the product lead on major incident management calls to provide support on active incidents coordinating the larger team Mentor and share advanced knowledge with L1 and L2 analysts Identify automation and optimization opportunities Experience: Excellent prior experience and understanding of Data Loss Prevention terminology and processes Reporting using PowerBi, PowerPoint and Excel Scription using PowerShell and Batch files Bachelor"™s or Master"™s degree in Computer Science, Information Technology, or related field 5-7 and 7-10 years of experience in a security operations role 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills Expert troubleshooting capabilities Exceptional communication skills

Req ID: 327600 We are currently seeking a ServiceNow Senior Consultant to join our team in Bangalore, Karntaka (IN-KA), India (IN). About the Role We are looking for a Technical Consultant to support the implementation and integration of ServiceNow modules, including ITSM, ITOM, Integrations, CMDB, and more. The ideal candidate will have hands-on experience in configuring and customizing ServiceNow solutions to meet client needs. Key Responsibilities Assist in the design and implementation of ServiceNow modules such as ITSM, ITOM, Integrations, and CMDB. Experience in working on ServiceNow Platform Upgrades and Cloning. Work closely with clients and stakeholders to understand their requirements and provide technical guidance. Develop and configure ServiceNow components, including workflows, scripts, and integrations. Conduct testing and validation of ServiceNow solutions to ensure they meet business requirements. Troubleshoot and resolve issues related to ServiceNow modules, providing timely support to clients. Create and maintain technical documentation for ServiceNow solutions. Collaborate with cross-functional teams to ensure seamless integration and data flow. Stay current with ServiceNow updates and best practices. Qualifications Bachelor"™s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT, with at least 3 years in a technical consulting role. Hands-on experience with ServiceNow modules (e.g., ITSM, ITOM, CMDB) and integration technologies (e.g., REST, SOAP, APIs). Strong problem-solving and troubleshooting skills. Excellent communication and client-facing skills. ServiceNow Certified System Administrator (CSA) or similar certification is a plus. Preferred Skills: Experience with scripting languages (e.g., JavaScript, Python). Knowledge of ITIL and ITSM processes. Familiarity with Agile and DevOps methodologies.

Req ID: 317428 We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "“ "¢ Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade "¢ Working Knowledge of Operating Systems such as Windows 10 & 11 "¢ Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications "¢ Working knowledge of MS Office suite & Skype for business "¢ Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: "¢ Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer "¢ Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) "¢ Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. "¢ Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. "¢ Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. "¢ Update the ITSM Tool fields upon successful resolution of the Incident. "¢ Utilize Provider"™s remote tool to enable remote takeover sessions. "¢ Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User"™s system is accessible "¢ Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. "¢ Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment "¢ Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. "¢ Work from office is mandatory.

Req ID: 327606 We are currently seeking a Enterprise / Platform Architect to join our team in Bnagalore, Karntaka (IN-KA), India (IN). ServiceNow Technical Architect Experience Level: 8+ years in ServiceNow development & solutioning Domain Expertise: ITSM, ITOM, ITAM, ServiceNow Architecture, Performance Optimization Role Overview: As a ServiceNow Technical Architect, you will be responsible for designing and implementing complex ServiceNow solutions with a strong focus on scalability, best practices, and architecture. You will lead technical design discussions, guide junior developers, and ensure adherence to ServiceNow development standards. Key Responsibilities: "¢ Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. "¢ Lead complex scripting, automation, and custom application development. "¢ Define and enforce coding standards, security best practices, and governance frameworks. "¢ Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting. "¢ Design and optimize Flow Designer, Orchestration, and business process automation. "¢ Ensure optimal instance performance, security, and compliance. "¢ Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector. "¢ Design enterprise-wide ServiceNow architecture, including data flows and integrations. "¢ Provide technical leadership, mentoring junior developers, and conducting code reviews. "¢ Define best practices for CI/CD pipelines, automated testing, and instance maintenance. Required Skills & Qualifications: "¢ 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM. "¢ Strong understanding of ServiceNow architecture, scalability, and security best practices. "¢ Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration. "¢ Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors. "¢ Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines. "¢ Strong leadership, mentoring, and stakeholder communication skills. Preferred Qualifications: "¢ ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM. "¢ ServiceNow CAD (Certified Application Developer) certification is a plus. "¢ Experience in ServiceNow CMDB health, data governance, and Service Mapping.

Req ID: 312226 We are currently seeking a Senior .NET Integration Engineer - Remote to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Senior Integration Engineer - Remote Who We Are NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company"™s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA"™s core capabilities, global reach, and depth. How You"™ll Help Us A Senior Integration Engineer - Remote is first and foremost a software developer who specializes in .NET C

We are currently seeking a Operations Expert to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Location Bangalore/ Chennai Experience: 4 "“ 6 Years Number of openings 1 What awaits you/ Job Profile Implement operational strategies, policies, and procedures. Manage day-to-day operations to meet production targets. Enhance productivity, particularly in onPrem operations. Support backend development for client applications. Set up infrastructure monitoring and alerting systems and develop dashboards. Manage Microsoft IIS and batch jobs operations. Utilize initial Python experience for scripting and automation. Coach and support team professional growth. Support script troubleshooting and optimization. Manage updates from old to new infrastructure. Propose efficiency improvements. Participate in application cloud migration. What should you bring along 8-12 years experience in Operations Management, with strong leadership and organizational skills. Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment. Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness. Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement. Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability. Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards. Must have technical skill Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management. Operations experience in Payara on Linux Scripting and automation expertise for On Premise infrastructure. Infrastructure monitoring, alerting systems, and dashboards setup. Proficiency with Microsoft IIS and batch jobs. Experience with Oracle databases Good to have Technical skills Reporting/Visualization tools like Tableau / Power BI. Basic experience with Python. Familiarity with cloud-based operations and DevOps practices. Experience with Java and GlassFish platform. Jira/Confluence

Req ID: 312230 We are currently seeking a Senior Integration Engineer to join our team in Bangalore, Karntaka (IN-KA), India (IN). Senior Integration Engineer - Remote Who We Are: NTT DATA America strives to hire exceptional, innovative and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company"™s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA"™s core capabilities, global reach, and depth. How You"™ll Help Us: A Senior Integration Engineer - Remote is first and foremost a software developer who specializes in .NET C

Req ID: 323010 We are currently seeking a ServicenowITSM/ITOM Lead consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). We are seeking an experienced and highly skilled ServiceNow Architect to join our team. The ideal candidate will have deep expertise in designing and implementing solutions using ServiceNow, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM). The architect will play a key role in defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and reliability. Key Responsibilities: 1. Solution Architecture & Design: "¢ Design and implement scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices. "¢ Translate business requirements into technical designs and architecture. "¢ Develop roadmaps for platform expansion, ensuring alignment with business goals. ITSM & ITOM Expertise: "¢ Lead the design, deployment, and optimization of ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.). "¢ Implement and optimize ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and CMDB. "¢ Ensure integration and alignment between ITSM and ITOM processes for end-to-end service delivery. Platform Governance & Best Practices: "¢ Define governance processes, development standards, and technical best practices for the platform. "¢ Establish guardrails for platform performance, scalability, and maintainability. Integration and Automation: "¢ Integrate ServiceNow with third-party systems (e.g., monitoring tools, cloud providers, CI/CD pipelines). "¢ Leverage Flow Designer, Integration Hub, and other automation tools for streamlining workflows. Stakeholder Collaboration: "¢ Collaborate with business stakeholders, process owners, and technical teams to align platform capabilities with business needs. "¢ Provide technical leadership and guidance to ServiceNow developers and administrators. Continuous Improvement: "¢ Stay up-to-date with ServiceNow"™s latest releases and features, recommending adoption where applicable. "¢ Drive innovation by exploring new ServiceNow modules and solutions to enhance business outcomes. Required Skills and Experience: Technical Expertise: "¢ 8+ years of experience with ServiceNow, with at least 4 years in an architect role. "¢ Strong hands-on expertise in ITSM and ITOM modules, including CMDB design and maintenance. "¢ Experience with scripting languages (e.g., JavaScript, AngularJS) and development on the ServiceNow platform. "¢ Proficiency in MID Server configuration, ServiceNow Discovery, and Service Mapping. "¢ Experience with Event Management, Orchestration, and Cloud Management integrations. Architecture & Leadership: "¢ Proven ability to design and document architectural solutions for complex business requirements. "¢ Experience in platform upgrade planning and execution. "¢ Strong leadership and mentoring skills to guide technical teams. Integration & Automation: "¢ Experience with REST/SOAP APIs and integration with third-party systems. "¢ Hands-on experience with Flow Designer and Integration Hub. 4. Soft Skills: "¢ Excellent communication and presentation skills, capable of interacting with stakeholders at all levels. "¢ Strong analytical and problem-solving abilities. "¢ Ability to manage multiple priorities and deliver results under pressure. Preferred Qualifications: "¢ Certified ServiceNow System Administrator (CSA). "¢ Certified Implementation Specialist (CIS) in ITSM and/or ITOM. "¢ Experience with other ServiceNow modules (e.g., SecOps, HRSD, GRC, CSM) is a plus. "¢ Familiarity with Agile/Scrum methodologies. "¢ Cloud infrastructure knowledge (AWS, Azure, or GCP).

Req ID: 327603 We are currently seeking a Senior ServiceNow Consultant to join our team in Bangalore, Karntaka (IN-KA), India (IN). About the Role We are looking for a Technical Consultant to support the implementation and integration of ServiceNow modules, including ITSM, ITOM, Integrations, CMDB, and more. The ideal candidate will have hands-on experience in configuring and customizing ServiceNow solutions to meet client needs. Key Responsibilities Assist in the design and implementation of ServiceNow modules such as ITSM, ITOM, Integrations, and CMDB. Experience in working on ServiceNow Platform Upgrades and Cloning. Work closely with clients and stakeholders to understand their requirements and provide technical guidance. Develop and configure ServiceNow components, including workflows, scripts, and integrations. Conduct testing and validation of ServiceNow solutions to ensure they meet business requirements. Troubleshoot and resolve issues related to ServiceNow modules, providing timely support to clients. Create and maintain technical documentation for ServiceNow solutions. Collaborate with cross-functional teams to ensure seamless integration and data flow. Stay current with ServiceNow updates and best practices. Qualifications Bachelor"™s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT, with at least 3 years in a technical consulting role. Hands-on experience with ServiceNow modules (e.g., ITSM, ITOM, CMDB) and integration technologies (e.g., REST, SOAP, APIs). Strong problem-solving and troubleshooting skills. Excellent communication and client-facing skills. ServiceNow Certified System Administrator (CSA) or similar certification is a plus. Preferred Skills: Experience with scripting languages (e.g., JavaScript, Python). Knowledge of ITIL and ITSM processes. Familiarity with Agile and DevOps methodologies.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: AWS EKS Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Software Distribution & Patch management.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cisco Routing and Switching.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Kubernetes.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Backup Exec Backup.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Azure DevOps Operations.