5693 Itsm Jobs - Page 4

Job Summary The Release Coordinator (RC) is responsible for the daily management of the change request process pertaining to releases, reviews, scheduling, and approvals This role will consult and support all Associates on release and change management in all environments The RC is also responsible for documenting, monitoring, and driving release management initiatives and adherence to audit standards and guidelines This role will assist and support all areas within the organization through release and change improvements, This position works closely with our US teams with a working shift from 2:30 11:30 pm (IST) Minimum Qualifications Bachelors Degree 3 + years of experience with ITSM organ...

About Flora Food Group We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Cant Believe Its Not Butter, Rama, and Violife, together with our local brands and Professional business, Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food Our products are more affordable and more sustainable than their dairy equivalents, About The Position Location: Bengaluru, ITPL Hybrid This role focuses on delivering end-to-end support an...

Key Responsibilities: Incident Response & Coordination: Lead the response to IT service disruptions and ensure timely resolution, Coordinate with cross-functional teams to diagnose and resolve incidents, Act as the primary point of contact during major incidents, Process Management: Oversee the incident lifecycle from detection to resolution, Ensure incidents are logged, categorized, prioritized, and tracked accurately, Conduct post-incident reviews and root cause analysis (RCA), Communication & Reporting: Provide regular updates to stakeholders during incidents, Escalate major issues to upper management as needed, Document incident protocols and maintain incident logs, Continuous Improvemen...

As an ERP - Senior Specialist - PLM(PDM) at NTT DATA, your role involves designing, building, and deploying SAP-based ERP solutions. You will be responsible for understanding the business requirements, preparing as-is to be, configuring changes, data conversion processes, training end users, and addressing their day-to-day queries. Additionally, you will manage the PLM System, facilitating and tracking product development from concept through production. Your tasks will include estimating, designing, and delivering solutions independently, documenting functional specifications, design specifications, and development requests, as well as identifying gaps, issues, and providing work around sol...

As a Senior ServiceNow Developer, you will be responsible for leading the architecture, design, and implementation of complex ServiceNow solutions. Your role will involve collaborating with stakeholders to gather requirements, architecting custom solutions, and providing technical leadership to junior developers. Your expertise in ITSM, Service Catalog, Service Portal, and Chatbots/Virtual Agents will be crucial in integrating ServiceNow with external systems and ensuring high availability and scalability. Additionally, staying updated on ServiceNow updates and industry trends will enable you to advise on platform improvements. Key Responsibilities: - Act as the technical architect for Servi...

We are Hiring Technical Support (Service Desk L1) APPLY FAST REQUIREMENT IS LIMITED - IMMEDIATE JOINERS ONLY Locations: Hyderabad (Hitech City / Bahadurpally) Experience: 0 TO 3 years (Freshers welcome!) Shift: 24x7 Rotational What you'll do: Act as first point of contact for IT issues (Voice Calls / Minimal Emails and Chat) Provide L1 Technical Support (AD, O365, Exchange, VPN, Citrix, Hardware, Network, MS Office) Log & track tickets in ITSM tools (ServiceNow / Remedy / HPSM) Escalate to L2 teams when required & ensure SLA compliance What were looking for: Strong communication skills Basic knowledge of Windows OS, Networking, AD, MS Office Minimum 6 months of international voice experience...

Role Overview: You will be responsible for designing, developing, and implementing ServiceNow ITSM applications and modules. Your role will involve integrating ServiceNow with other systems, writing and maintaining scripts to automate tasks, collaborating with cross-functional teams, conducting testing and debugging, providing ongoing support and maintenance for existing applications, and staying updated with the latest ServiceNow features and best practices. Key Responsibilities: - Design, develop, and implement ServiceNow ITSM applications and modules. - Integrate ServiceNow with other systems and platforms to enhance functionality and streamline processes. - Write and maintain scripts to ...

As an ERP - Senior Specialist - PLM(PDM) at NTT DATA in HYDERABAD, Telangana, India, your role involves designing, building, and deploying SAP-based ERP solutions. You will be responsible for understanding business requirements, preparing as-is to be, making configuration changes, managing Data conversion processes, training end users, and addressing end users" day-to-day queries. Additionally, you will manage the PLM (Product Lifecycle Management) System to facilitate and track product development from concept through production. Your key responsibilities include: - Estimating, designing, and delivering solutions independently - Documenting functional specification, design specification, an...

Role Overview: As a Platform Support Engineer (L2) at NTT DATA, you will be a developing subject matter expert responsible for providing excellent customer service and applying technical knowledge to support various processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal. You will also work with custom scoped applications to deliver enterprise-wide business processes to NTT customers. Key Responsibilities: - Provide support to users/administrators of the company platform. - Support and contribute to the growth of best practices for delivery of support services. - Ensure understanding of the platform, Cloud technologi...

Role Overview: As an experienced and dynamic Cross-Functional ITIL Service Management Lead, your primary responsibility will be to drive, coordinate, and enhance IT service management processes across departments. Your role will play a pivotal part in aligning ITSM practices with business goals, ensuring service consistency, optimizing cross-functional collaboration, and promoting continual improvement utilizing the ITIL framework. Key Responsibilities: - Manage ITIL processes such as Availability Management, Capacity Management, Cross Functional Service Management, and Service Level Management. - Have a strong understanding of the ITIL service lifecycle and service value system. Qualificati...

1. Immediate availability L2, L1+ (5 to 9 years) 2. Pure NetBackup Domain hands on experience a. This is 24x7 operations location Navi Mumbai have to travel to Customer data center/facility site as per their shift. b. Candidate gets 2-day week off after 5 days of shift i. Monitoring backup failures and reporting to L2, L3, Team Lead on time 1. Job description for NetBackup a. Hands on experience in NetBackup 8.x/9.x/10.x versions b. Experience in configuring and managing NetBackup master servers/ media servers and clients c. Backup policy SLP configuration, Exchange backups / recovery d. Hands on experience in Backup / Restore activities e. Configuration of Volume Pools, Storage Units, Polic...

1. Immediate availability L2, L1+ (5 to 9 years) 2. Pure NetBackup Domain hands on experience a. This is 24x7 operations location Navi Mumbai have to travel to Customer data center/facility site as per their shift. b. Candidate gets 2-day week off after 5 days of shift i. Monitoring backup failures and reporting to L2, L3, Team Lead on time 1. Job description for NetBackup a. Hands on experience in NetBackup 8.x/9.x/10.x versions b. Experience in configuring and managing NetBackup master servers/ media servers and clients c. Backup policy SLP configuration, Exchange backups / recovery d. Hands on experience in Backup / Restore activities e. Configuration of Volume Pools, Storage Units, Polic...

Job Description We are seeking a skilled and motivated ServiceNow Administrator to join our team during a key phase of IT transformation. As we transition from Ivanti Service Manager to ServiceNow, this role will support the implementation project and take long-term ownership of the platform. The successful candidate will ensure the system is optimised, scalable, and aligned with business needs, while also driving continuous improvement and innovation. Key Responsibilities This list is not exhaustive and may include other duties assigned by the manager. Work alongside external consultants during the ServiceNow implementation project. Liaise with internal stakeholders and process owners to ga...

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on E...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Role & responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Han...

equirements Elicitation, Understanding, Analysis, & Management • Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting • Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). • Provide inputs in creating the detailed schedule for the project. • Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. • During development and testing, ensure that assigned parts of the project/m...

We are looking forward to hireMS Power Platform Professionals in the following areas : Required Skills: Power Platform/SharePoint Developer: Following are the key requirements for this role : A minimum of 6 years of hands-on experience as an Advanced Power Platform / Power Apps and SharePoint developer, demonstrating a successful track record in designing, developing, and maintaining comprehensive solutions. Resource should be able translate business requirements into tangible designs and take ownerships of complete implementation from end to end. Strong experience in Power Apps areas with Power pages, CRM Should have an attention to detail and have a Pixel Perfect ideology Should come up wi...

We are looking forward to hireIBM Sterling B2B Integrator Professionals in the following areas : Job Description: 6 to 8 years of Experience in EDI areas Design, develop, and maintain integration solutions using IBM Sterling Integrator. Configure, test, and deploy B2B and EDI transactions, ensuring alignment with requirements and industry standards Monitor and troubleshoot integration processes to ensure efficient data flow and resolve any issues promptly Good working knowledge on IBM Sterling B2B Integrator, IBM Sterling File Gateway Business Process with different services (BPML) and adapters. Knowledge on EDI standards like ANSI X12, EDIFACT, etc. Ability to troubleshoot EDI transactions ...

Role & responsibilities Mandatory Skills: The ServiceNow platform, excellent programming skills, and experience in portals (Seismic or Service Portal). Desired skills: Ability to operate in fast-paced, cross-functional environments with global teams. JD: The ServiceNow platform, excellent programming skills, and experience in portals (Seismic or Service Portal). They should be capable of managing their work independently and working directly with product managers and business contacts. Senior members who can help identify solutions and also identify the right members from your organization.

As an FM Specialist you will ensure end-to-end faults, incidents, and problem management with a focus on meeting SLA/OLA targets. Handle high-level escalations and resolve complex network issues through in-depth technical and procedural expertise. You have: 6-10 years of experience in Open stack Cloud with a degree equivalent to B.E./B.Tech. Hands-on experience with OpenShift Container Platform, including installation, configuration, container platform, and administration. Perform Daily health check of cluster and fix issues based on observations & implement and customize Grafana dashboards if required to effectively monitor the cluster. Assist application team on resolving issues with pods ...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration, Oracle Database Administration (DBA) Good to have skills : SAP HANA DB AdministrationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzin...

Lead and manage the complete hardware asset lifecycle, including procurement, deployment, maintenance, and disposal. Utilize ServiceNow HAM Pro for automating asset tracking, management workflows, and ensuring accurate inventory records. Collaborate with cross-departmental teams to uphold physical IT hardware accuracy and compliance. Develop and maintain asset management policies and procedures to ensure data integrity and alignment with ITSM processes. Perform regular asset audits, manage vendor relationships, and provide actionable insights through HAM dashboards and reports. Extensive experience in Hardware Asset Management. Proficiency with ServiceNow HAM Pro and its workflow integration...

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on E...

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receive...