Key Responsibilities 1. Lead and manage the project team throughout the project lifecycle. 2. Develop project plans, including scope, schedule, budget, and resource allocation. 3. Implement agile methodology to drive project execution and delivery. 4. Conduct regular project status meetings and provide updates to stakeholders. 5. Identify and mitigate project risks to ensure successful project completion. 6. Manage project documentation and facilitate knowledge transfer. 7. Monitor and report on project progress, ensuring adherence to quality standards. 8. Collaborate with cross functional teams to achieve project objectives. 9. Drive continuous improvement initiatives within the project management process. 10. Ensure alignment of project outcomes with business goals and objectives. Skill Requirements 1. Strong proficiency in program management principles and practices. 2. In-depth knowledge and experience in agile methodology and its application in project management. 3. Exceptional leadership and communication skills to effectively lead project teams and collaborate with stakeholders. 4. Ability to prioritize tasks, manage multiple projects concurrently, and adapt to changing priorities. 5. Excellent problem-solving skills to address project challenges and implement effective solutions. 6. Proficiency in project management tools and software for project planning, tracking, and reporting.

Areas of Responsibilit y: IT Support for remote sites Provide L1/L2 technical support and resolve user issues. Troubleshoot issues related to IT infrastructure and end user applications. Support the Windows compute environment. Virtualization VMware, Hyper-V Configure and manage IT infrastructure devices, Router, network switches, APs, server and storage Ensure uptime, performance, and availability of IT services. Implement patches, updates, and security fixes. Monitor and maintain firewalls, routers, and VPNs. Support & maintain AD Infrastructure. Management of LAN/WAN cable connectivity Provide wired/wireless connectivity for all network devices to the core network WAN Circuit management. Conduct vulnerability assessments and ensure security compliance. Implement cybersecurity best practices (endpoint protection, identity access management). Document incidents, resolutions, and SOPs. Use ITSM tools (ServiceNow, Zendesk) for ticketing and workflow management. Develop scripts for system automation. Desired Experience: User & System Support Assist internal teams and ensure smooth IT operations. Infrastructure Management Maintain servers, networks, data centers and cloud services. NetworkingUnderstanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching. Incident & Problem Resolution Monitor and resolve technical issues. Security & Compliance Implement security measures and ensure compliance with policies. Automation & Optimization Improve system performance through scripting and automation. Training & SupportProviding guidance and training to end-users or junior engineers. DocumentationCreating technical documentation, SOPs, network diagrams. Team CollaborationWorking cross-functionally with developers, support teams, etc. Qualification & Experience: 4-8 years of experience with strong technical and functional experience in hands on application support, administration, configurations, enhancements, and project work. BCA/B E, B Tech, Degree in a technical field or equivalent practical experience. Capabilities Should have good communication skills, be self-motivated, quality and result oriented Strong Analytical and Problem-Solving Skills

At least 5+ years of ServiceNow ITSM, custom app development experience, configuring, and implementing ServiceNow ITSM modules, Portal, front-end. Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Std. Asset Management, Integration Hub, B2B integrations. Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources. Develop & manage application code, user interfaces, and integration components. Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc. Manages data with Tables, CMDB, Import Sets, and Update Sets. Creates Workflow activities and approvals, Incident Form, Service Catalog / Service Requests, Approval flows, Service Portal Pages, Widgets, UI Macros - Complex catalog development. Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies. Configure Performance Analytics, Reporting & Dashboards. Mandatory Credentials / Knowledge: ServiceNow CIS-ITSM, CSA, CAD or any other mainline certification NOW Platform Development & Administration ITIL v4 Certified

We are looking for a highly ambitious DevOps Engineer to join our exciting journey in Integration Suite Customer onboarding team to alleviate customer onboarding experience. You will be a member of a cross-functional scrum team and take part in all team activities including researching and prototyping, testing and ensuring onboarding of cloud native services for customer is seamless. If you are interested in cloud native technologies, you will find an inspiring and professional environment for your learning and growth. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work. Role Information: Contribute and gain experience in seamless customer onboarding of enterprise scale cloud applications with DevOps culture at heart . Actively drive ITIL best practices to achieve operational excellence and efficiency and maximize uptime. Active participation in program, live site meetings and bring visibility to the customer onboarding team and topics . Continuously decrease mean time to recovery and meantime to detection. Actively drive customer escalations, expert Live site handling, providing on-call support during off-business hours Review the live site issues, KPI s and identify improvements for the Engineering & customer onboarding team Implementing cost-control strategies Continuously gain more insights into the product and share the learning with the team. Act as an interface between the SAP and the partners. Own the service catalog for the customer onboarding team. Acquire and maintain knowledge of existing and new products and services in order to provide accurate and efficient customer support Drive continuous improvement projects to bridge gaps in existing processes Experience (Role Requirements): BE / BTech with strong analytical and problem-solving skills . Be a great team player ensuring seamless work with geographically distributed teams. 8+ years of work experience Good verbal and written communication skills as well as interpersonal skills Strong knowledge of cloud, IT service management software. Strong customer focus, service minded, and experience in handling customer escalations. Customer centric and data driven approach Familiarity with at least one cloud solution such as Amazon, Azure or Google Ability to learn and adapt quickly Ability to bring forth new ideas with a strong drive for results

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability ServiceNow Developer(ITSM,Catalog,ITOM HRSD)

Diverse Lynx is looking for Servicenow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

Job Title Digital service Management Consultant Job Scope The Digital Service Management Consultant is accountable for supporting projects as per clients requests while developing, testing and incorporating new systems to rapidly scale program. Main Duties and Responsibilities Implement Digital Service Management Products from installations and configurations, to customizations and integrations while providing end users with the necessary trainings Cover products including: Remedy ITSM Helix Remedy Helix/ OnPrem Digital Workplace Smart IT Helix/OnPrem Smart Reporting Discovery Mobility Remedy SSO Client Management Handle and maintain the documentation of projects Identify and negotiate opportunities for expansion to cover other Pillars (DBA/DSO) Build the company Private Cloud Build and maintain strong relationships with clients while delivering up to the required service level and meeting their needs Handle non-technical tasks, such as scoping/RFP response, in cooperation with the Business Unit Manager Resolve technical issues, attend to solutions and escalate problems if necessary Position Requirements Education Bachelor s degree in Computer Science, Computer Engineering or any other related field Experience At least 5 years of relevant experience

Experience: 8-10 exp Location: Bangalore Mode: Hybrid Mandatory Skills: ServiceNow and CMDB experience Experience of lifecycle implementation of atleast 2 of ITSM, ITBM, GRC

About The Role : Job Title- ServiceNow IRM - Architect, AVP Location- Bangalore, India Role Description Deutsche India was established in 2005 to support Deutsche Banks global businesses and infrastructure functions. Our 15000+ employees across Mumbai, Pune, Bangalore, and Jaipur, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are focused on exploring, innovating, and creating solutions and new possibilities for the financial world. We believe that people are empowered when there is opportunity, diversity, inclusivity, and purposeful action. When Deutsche Bank set out on its digital transformation, our aim was to help our local and global clients transform their own business models and integrate our financial services into their digitalised business models through technology services. We want to use the possibilities of modern technologies, especially in the areas of cloud, AI (Artificial Intelligence), and data analytics to shape the future of our industry, develop innovative services, and deliver new data-driven business models. We have formed strategic partnerships with several leading tech companies, including ServiceNow, to drive transformation from a solid tech platform. With ServiceNow, we are establishing a Centre of Excellence (CoE) located in India (Pune and Bangalore), which will support our transformation priorities. ServiceNow is integral to the creation of digital workflows throughout the banks global operations and will help us simplify operations, empower employees, improve customer service, and bring innovation to market faster. You will be joining the Foundational Platforms team responsible for strategy and development for the core, cross-technology software tool sets of IT Service Management, Asset Management and Risk Management. These products are vital to friction-less processes that are reliant on golden source data, and to enable intelligent use and management of the application/service estate. Foundational Platforms is responsible for driving improvement in the governance processes and exposing the data necessary to capitalize on analytics and automation opportunities. The ServiceNow Solution Expert role will be based in India and is responsible for providing solutions to complex business problems, preparing proof of concept solutions and creating High-Level and if required, Low-Level design documents to implement business solutions as required by the platform process owners, specifically on the ServiceNow GRC/IRM module . What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities The responsibilities include: Designing solutions on the ServiceNow platform using an "Architecture first" principle Participate in process flow analysis and process redesign along with the Project Manager and Process Engineer Providing expert advice and Share best practices and be consultative throughout the technical design of the project, maintaining implementation best practices throughout the delivery lifecycle and pro-actively challenge others to ensure high quality technical solutions Guiding and coaching the development team in implementing ServiceNow best practices Building proof of concept solutions for complex business requirements to demonstrate the art of the possible. Provide input and guidance to influence product roadmaps, ensuring dependencies, accurate logical sequencing and business value is maximized. Establish and enforce systems design and architectural standards through communication, documentation, and metrics. Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements. Maintain current and industry recognized Service Management and Product knowledge (including ServiceNow) through self-study and utilization of available trainings. Your skills and experience ServiceNow in-depth product knowledge is required in multiple modules (e.g. ITSM, ITOM, IRM/GRC or ITBM) Strong Service design skills and Proven experience of delivering complex solutions using ServiceNow development best practices. ServiceNow GRC / IRM in-depth product knowledge is must Extensive hand on with ServiceNow GRC/IRM platform and development experience Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc. Experience working in Agile environment using SCRUM methodology and have worked in matrix organization. Strong ServiceNow integration skills Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations. Expected development experience in ServiceNow is minimum of 10 years. Strong experience in technical mentoring of at least 5 years. At least 4 years of experience in playing a role of Technical or Solution Architect Experience in major ServiceNow Transformation projects will be an added advantage. Have worked on ServiceNow automated testing Have owned and completed at least 2 ServiceNow upgrades Consulting experience will be an added advantage Experience on strategy and product road map will be an added advantage Experience with other ITSM software (BMC, IBM, HP, etc.) will be an added advantage Ideal candidate must be self-motivated with a proven track record and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Join our Team About this opportunity: Enterprise IT is transitioning fully into a Product Oriented Operating Model (POOM), which will facilitate increased value co-creation with the wider business. Chapters will deploy and build strategic digital capabilities for EIT purposes and for wider Ericsson.Chapters contribute with suitable allocation of people to product deliveries as part of product teams. They ensure best-in-class competence of delivery related capabilities through e.g., knowledge sharing, mentorship, and up-skilling efforts. Chapter Delivery Managers is a team of delivery managers who ensures that products are compliant and delivered according to the expectations and defined SLAs. They work closely with IT PO and product teams. The Chapter Node Lead for Delivery Manager will divide her/his time being a line manager and as practitioner to apply their core skills. In collaboration with the Chapter Lead, you will share the responsibility to build up and evolve our chapter member capabilities and enable them to efficiently implement their work in multi-functional product teams. As an expert leader, you act as an advocate for our product-oriented ways of working. What you will do: In this role, you will have the opportunity to be a motivator for growth, innovation and cultural transformation within the organization. Your leadership and people-centric approach will be instrumental in driving our teams to success and impact. Provide servant leadership and direction to a diverse team of approximately 20+ Delivery managers. Inspire, mentor and guide them towards achieving their full potential, using Agile mindset and POOM ways of working. Foster a culture of continuous learning and growth to develop our people. Identifying strengths, coaching, mentoring team members and creating skill improvement opportunities thereby nurturing professional growth and leadership skills. Lead efforts to transform our culture into one that embraces agile methodologies, innovation and adaptability. Champion diversity, equity and inclusion initiatives to build a supportive and collaborative work environment. Develop and implement actions for attracting, retaining, and growing top talent. Drive Chapter culture of excellence, setting high standards for value delivery and collaboration. Align and support team to achieve Chapter OKRs Be responsible for the financial aspects of the unit, including budget allocation and people optimization, to ensure efficient operations, cost-effectiveness, and value delivery. The skills you bring: Bachelor s degree or equivalent experience. Validated leadership experience with a track record of effectively leading teams A commitment to championing diversity, equity, and inclusion initiatives to create an inclusive and collaborative workplace. Agile and adaptive approach, with the ability to stay current with technology trends Strong understanding of Product Oriented Operating Model and Agile WoW. Exceptional communication and collaboration skills. Global stakeholder management Prior experience managing, coaching, mentoring, and developing a highly motivated technical workforce. Experience interviewing, recruiting, hiring, assessing, and retaining technical personnel. Experience working on multi-functional initiatives and products that cover several organizations, business units, or countries. Hands-on leadership experience or a practioners in : IT Application Operations, Application Maintenance, ITSM, ITIL, IT Service Delivery Governance, IT Infrastructure Operations, IT Supplier Governance. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 766887

Role & responsibilities Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate Able to troubleshoot hardware/software issues with laptops and tablets Knowledge of AD, AAD & Windows 10,11 Inventory Management Deskside and white glove support experience Knowledge of Intune would be a big plus. Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software Perform basic PC, network, and mobility troubleshooting Coordinate with Users for Asset reconciliation. Handling tickets and following till closer. Maintain asset inventory. Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure. Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes. Ability to identify problems and proactively suggest ways to improve processes as applicable Contribute to Knowledge Base content in line with writing styles and content guidelines Create / Maintain / appropriate User Guides and publish updates as needed Automation of Deployment of application and patching Preferred candidate profile Adhere to existing policies and procedures and enforce them within the team Perform in an environment that may include frequent changes, delays, or unexpected production outages Follow instructions and respond to management direction Actively participate with and direct teams, including the Incident Management team, to identify the root cause of incidents Address escalations and ensure communications are distributed accordingly Capture and report weekly and monthly operations metrics Knowledge on EUC hardware technologies like DELL / HP / Lenovo etc..

About Role: NOC Lead shall serve along with the team on 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers. What youll be Responsible for? Responsible for monitoring platforms/alerts through tools and taking corrective actions. Responsible to open bridge call for all critical/major incidents Triage the incidents. Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc. Responsible for the performance of RCAs- Platform & Services Responsible for the CCM Management Responsible for Incident Management life cycle & Service requests fulfilment Monitor health, performance & utilization of platforms. Responsible for Incident logging, accurately tracks and documents all incidents. Publish platform-wise health dashboard. Monitor & publish customer KPIs Alert optimizations & tools configuration. Responsible for Continuous improvements of the Process Adherence to SLAs and Tickets closure within SLA Documentation/SOPs building Logging your work What youd have? Experience of 3 - 6 years in NOC Experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent. Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc. Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, ManageEngine Should be able to design new tools to monitor and configure smart alerts to discover failures/issues. Experience writing code (including Python, Shell Script, PowerShell; and databases like SQL Good understanding of modern software development methodologies (Object). Hands-on experience with open telemetry Why Join Us? Impactful Work: Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal-opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

Senior ServiceNow Designer/Architect (ITOM) Remote India Contract to permanent We're searching for a Senior ServiceNow Designer/Architect to spearhead the creation and delivery of ServiceNow solutions and help support our security and infrastructure automation mandate. The ideal candidate will not only possess a proven grasp of ServiceNow architecture, App Engine development, security, and integration best practices but also chart the long-term roadmap for the solutions implemented, all while staying ahead of the curve on the latest ServiceNow product capabilities and roadmaps. Technical Skills: Extensive knowledge of ServiceNow platform architecture, application development, and integration capabilities. Strong proficiency in ServiceNow's Integration Hub and Discovery Pattern Customizations. Experience with Agile development methodologies Experience with REST APIs, web services, and cloud computing concepts Experience: Minimum of 7 years of experience as a ServiceNow Designer or Architect. Proven experience architecting and developing complex ServiceNow solutions using App Engine. Experience in leveraging ServiceNow to automate infrastructure management (both on-prem and cloud) Experience in enabling citizen developers and empowering them to create and maintain their own ServiceNow applications. Experience with ServiceNow's IT Operations Management (ITOM) product. Education : Bachelor's or master's degree in computer science, Information Systems, or a related field. Detailed Description Solution Design: Architect and design comprehensive ServiceNow solutions that align with business requirements and organizational goals. Create technical designs, including data models, workflows, and UX. Ensure solutions are scalable, maintainable, and compliant with industry, corporate, security, and regulatory standards. Continuously improve and leverage ServiceNow's ITOM module to enhance CMDB data accuracy and Asset Management practices Application Development: Develop and maintain custom ServiceNow applications using App Engine. Implement complex business logic, integrations, and automation workflows. Code to high-quality standards and best practices. Mentor junior developers and establish department best practices Citizen Developer Enablement: Develop and implement strategies to empower citizen developers to create and maintain their own ServiceNow applications. Provide training and support to citizen developers. Establish governance and best practices for citizen-developed applications. Integration Management: Integrate ServiceNow with external systems and applications. Utilize industry-standard protocols and technologies for seamless data transfer and functionality. Technical Leadership: Provide technical guidance and support to junior developers Participate in design reviews and code walkthroughs. Stay abreast of the latest ServiceNow technologies and trends to identify opportunities and Stakeholder Management: Collaborate closely with business and IT stakeholders to gather requirements and provide ongoing updates. Manage user expectations and ensure solution alignment with business objectives Please share the following details along with the most updated resume to geeta.negi@compunnel.com if you are interested in the opportunity: Total Experience Relevant experience Current CTC Expected CTC Notice Period (Last working day if you are serving the notice period) Current Location SKILL 1 RATING OUT OF 5 SKILL 2 RATING OUT OF 5 SKILL 3 RATING OUT OF 5 (Mention the skill)

CCNA/ MSCE/MCP/ ITIL Foundation/ ITSM,Should possess valid CCNA certification with hands on 4-5 years experience of managing large user network. Should be strong on managing Enterprise network for Mid level of IT Network setup. Should have sound knowledge of support Datacenter multiple technologies such as Microsoft (AD, Exchange, Skype for Business, MS SharePoint), VMWare, Citrix, Storages (Netbackup, CommVault), Servers, etc. and their inter-relationships. Should possess expert level knowledge as well as hands on experience in minimum 2 technologies platforms from above mentioned technologies.

Greetings from SwaaS! Role: ServiceNow developer (ITSM and CSM) Experience: 5+ years Location: Guindy, Chennai Immediate joiners preferred Key Responsibilities: Develop, configure, and customize ServiceNow modules, primarily focusing on CSM and ITSM. Lead the development and customization of ServiceNow CSM modules , including Case Management, Agent Workspace, and Playbooks. Implement customer-centric solutions using ServiceNow to support business operations and improve service outcomes. Develop and maintain UI Policies, Client Scripts, Business Rules, and other configurations across CSM and ITSM applications. Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Integrate CSM with other enterprise platforms to enable seamless end-to-end customer service workflows. Ensure performance optimization, security, and scalability of ServiceNow applications. Required Skills: Proven hands-on experience with ServiceNow ITSM and Customer Service Management (CSM) . Strong knowledge of CSM capabilities such as Case Management, Knowledge Management, Virtual Agent, and Communities. Experience with UI Policies, Client Scripts, and platform scripting. Familiarity with ITSM processes and integration with CSM. Experience with REST/SOAP APIs and third-party integrations is a plus. Excellent communication and problem-solving skills.

5+ years of experience to design, develop, and implement complex ServiceNow applications and integrations Create and manage ServiceNow configurations, including incident management, problem management, change management, and other ITSM/ITOM/ITAM processes.

5+ years of experience to design, develop, and implement complex Service Now applications and integrations Create and manage ServiceNow configurations, including incident management, problem management, change management, and other ITSM/ITOM/ITAM processes.

Company Description Oblytech is your all-in-one IT partner, specializing in ServiceNow and an Official Salesforce Partner, offering cost-effective offshore expertise and comprehensive IT solutions tailored to your needs. Our India-based team specializes in ServiceNow and Salesforce solutions, IT consulting, staff augmentation, and expertise in major platforms like Microsoft, Google, and AWS. We provide custom software development, managed IT services, data analytics, cloud solutions, DevOps & automation, project management & business analysis, and QA services. About the Role: Oblytech is looking for four experienced ServiceNow Technical Consultants to support a global implementation project with a strong focus on Customer Service Management (CSM) and Order Management for Telecom (OMT) . The engagement begins in June and requires hands-on development experience in one or both modules. Youll be working closely with global teams, contributing to custom development, platform configuration, and process optimization. Candidates with strong expertise in either CSM or OMT are welcome, though prior experience in both will be preferred. Key Responsibilities: Configure, develop, and customize ServiceNow CSM and/or OMT modules according to project requirements. Build features such as case management, agent workspace, SLAs, entitlements, product catalogs, and order workflows. Develop service catalog items, order fulfillment processes, and customer service automation flows. Create REST and SOAP integrations with external platforms and manage data synchronization via Integration Hub. Write clean, efficient JavaScript code using Glide APIs, Business Rules, UI Policies, and Flow Designer. Implement security controls, access policies, and governance best practices across the platform. Participate in agile ceremonies including sprint planning, reviews, and retrospectives, contributing actively to backlog grooming and delivery estimation. Conduct unit testing, code reviews, and support QA/UAT for release management. Collaborate with cross-functional global teams and business stakeholders for requirements analysis, solution demos, and feedback incorporation. Maintain detailed technical documentation including design specs, workflows, and knowledge transfer guides. Required Skills and Experience: Customer Service Management(CSM) experience is mandatory. Strong knowledge of ServiceNow development and customization , including workflows, UI actions, and business rules. Experience with ServiceNow integrations using REST/SOAP APIs, Integration Hub, and external system connectors. Exposure to Service Bridge and Attribute-Based Case Routing (preferred). Knowledge of Order Management for Technology Providers (OMT) (preferred). Hands-on experience in scripting (JavaScript, Glide APIs), UI customization, and ServiceNow administration . Understanding of ServiceNow data models, security architecture, and platform governance . Ability to troubleshoot, debug, and optimize ServiceNow applications for better performance. Strong problem-solving skills, attention to detail, and ability to work in offshore teams . Certifications: CIS-CSM (Certified Implementation Specialist CSM) Suite - Order Management - Telecom, Media, Technology Professional CSA, CAD Why Join Oblytech? Remote Work Possibility: Flexible remote work arrangements for candidates in India and Australia to support global clients seamlessly. Be part of a globally distributed support team working with high-impact enterprise customers. Exposure to cutting-edge ServiceNow modules, integrations, and application development. Competitive compensation and growth opportunities in a fast-paced IT consulting firm.

Interview Type : F2F - Saturday-17th May'25, chennai Mandatory Skills: - ServiceNow Development with any module like (ITSM ,FSM, CSM, HRSD) Integration using (REST OR SOAP) Scripting Business Rules Client Scripts

Role & responsibilities Strong understanding of ServiceNow core and best practices Strong development experience (Catalog Item, Workflow & Flow Designer, Client scripts, Scripts Include, Business Rule, Data Import, ACL, table and database query) Hands-on experience in Javascript development Service Portal & Widget development Experience in Integration (SOAP, REST, JSON and Scripted Web Services) with 3rd party tools. Strong analytical, communication, and presentation skills Should have knowledge of Agile methodology Should have knowledge of Agile methodology Preferred candidate profile Around 3-5 years overall and 3+ years on ServiceNow hands on development (Not administration) *Kindly Note- We are considering only immediate joiners, who can join in May. *

Role Description ServiceNow Developer (Contract Position | Remote) We are seeking an experienced ServiceNow Developer for a remote, contractual role. Minimum 4 years of hands-on experience in ServiceNow development.

We are Organizing a walk-in Drive at Hyderabad Location. Please find details below: Date- 17-May-25 Skill Set: Network Routing and Switching CMDB -ITIL ITSM Service Management Lead Network Security Network Engineer Application Packaging Office 365 Administration Service Now Developer MS SQL DBA Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Overview We are seeking a highly skilled IT Catalogs Product Manager with a strong consulting and functional background to lead the strategy, development, and optimization of IT Service Catalogs. The ideal candidate should have 8-10 years of experience in IT Service Management (ITSM), ITIL frameworks, and ServiceNow platform expertise. This role requires a blend of technical acumen, strategic thinking, and stakeholder engagement skills to ensure seamless IT service delivery. Responsibilities Product Ownership & Strategy: Drive the IT Service Catalog roadmap, aligning with enterprise ITSM strategies. Ensure the Service Catalog meets business needs and enhances user experience, automation, and efficiency. Collaborate with business units, IT teams, and stakeholders to understand service requirements and optimize catalog offerings. Act as a subject matter expert (SME) on IT Catalogs, providing guidance on best practices and frameworks. Work closely with business leaders, IT teams, and service owners to refine and improve IT services. Work with cross-functional teams to design, implement, and enhance Service Catalog solutions in ServiceNow. Qualifications 8-10 years of experience in IT Service Management (ITSM) and Service Catalog management. Strong expertise in ITIL framework (ITIL v3 or v4 certified preferred). Hands-on experience with ServiceNow ITSM, Service Catalog, and Request Management. Functional expertise in IT Service Design, Workflow Automation, and Process Optimization. Proven ability to define catalog structures, SLAs, workflows, and automation solutions. Experience in consulting, stakeholder management, and business process reengineering. Strong understanding of enterprise IT landscapes, integrations, and self-service enablement. Excellent analytical, communication, and leadership skills.

Overview The Customer Success Engineer within PepsiCos Sustain and Operations team, part of the S&T Digital Product and Application organization, will serve as the primary liaison between product groups, end-users, internal teams, and vendors primarily for the Sprinklr platform and multiple other marketing applications. This role is critical in ensuring operational excellence, driving proactive risk management, and improving automation and issue resolution to sustain PepsiCos digital products. The position focuses on supporting and optimizing the Sprinklr ecosystem, including modules such as Publishing, Insights, Workflow Engine, Social Care (integrated with Salesforce), Research and Advocacy, ensuring high end-user satisfaction, minimal downtime, and strong alignment with business objectives. Given the complexities of the digital landscape and the priority placed on it by the business, this role will require a high degree of expertise navigating and triaging solutions that deliver on user needs and drive the business forward, all while driving stability and reducing unplanned downtimes and managing to Service Level Agreements. The ideal candidate will combine customer service skills and experience, focuses on supporting and optimizing the Sprinklr ecosystem, including modules such as Publishing, Insights, Workflow Engine, Social Care (integrated with Salesforce), Research and Advocacy, ensuring high end-user satisfaction, minimal downtime, and strong alignment with business objectives while supporting and improving the overall operations of the digital products. Responsibilities Key Responsibilities: Create, modify, and optimize Sprinklr workflows to enhance automation, improve efficiency, and align with business processes. Troubleshoot and resolve configuration issues, ensuring seamless functionality across Sprinklrs modules. Provide technical support to internal users, addressing platform issues, data discrepancies, and access requests. Ensure platform stability and performance, conducting regular health checks and making recommendations for optimization. Collaborate with IT and business teams to align Sprinklrs capabilities with operational needs. Aware of integrations with Salesforce and Bynder, ensuring data consistency and accurate reporting. Stay updated on Sprinklr enhancements and product releases, recommending feature adoption to improve platform utilization. Monitor service levels, identify patterns in incident data, and recommend proactive solutions to improve user experience and operational efficiency. Support objective setting, strategic planning, and service improvement initiatives alongside sustain Lead. Qualifications 5+ years of operations support and incident management with experience creating ITSM metric reports & service improvement plans, working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function Minimum 3+ years of leadership and /or influencing experience Experience in planning and executing product transition to sustain methodologies and driving standard processes across the organization Strong knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds Strong experience driving and iterating products and highly technically integrated environments Bachelors Degree. Technical Expertise Required: Strong knowledge of Sprinklr modules (Social Listening, Advocacy, Workflow engine, Care, Listening and Reporting). Experience in configuring workflows, automation, and platform customizations. Ability to diagnose and resolve configuration issues across different Sprinklr modules. Familiarity with Sprinklrs Workflow engine capabilities to assist with task-based approval Service Now ITSM Incident Management & Reporting Basic Scripting / Automation- PowerShell, Python, or Bash for automating repetitive tasks or alerts. Familiarity with APIs for integrations or automation. Experience: Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management. Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment. Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs. Proactively drives impact and engagement while bringing others along. Ability to lead others without direct authority. Experience working with ADO & ServiceNow.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.