About The Role ? ? ? ? Mandatory Skills: ITIL Cross Functional Service Management. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do RESPONSIBILITIES Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities Ensures that the individual activities of the process are carried out with regards to agreed service quality levels Ensures Problem Analysts are adhering to the Problem Management Process Provides status updates on problems and known errors Provides guidance, direction and coaching on Problem Management activities Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process Functions as point of escalation for Problem Management Analysts Conducts Problem Reviews Responsible for liaising with and providing reports to other Service Management functions Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions Coordinates with Incident Management, Change Management, and Configuration Management to ensure correct and consistent data is provided to the Problem Management process Coordinates Problem Analysts’ time for problem resolution and proactive analysis Tracks status of Requests For Change (RFCs) initiated by Problem Management Estimates “cost” of solutions ? KEY SKILLS AND COMPETENCIES Strong communication and presentation skills Technical knowledge Good understanding of statistical and analytical principles and processes 10-12 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors ? ? ? Mandatory Skills: ITIL Problem Mgmt. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Summary: Developers with strong administration, development, and support skills on ServiceNow SAM or other platforms such as Flexera. The ServiceNow Developer role will work closely with business and product teams to achieve the desired outcome within a hybrid Waterfall/ Agile Methodology. 5-7 years of relevant experience in design and development with ServiceNow platform. Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API integration will be a plus. Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Workflow development, ServiceNow administration, Reporting in ServiceNow, SQL, Database view in ServiceNow. Experience across Waterfall and Agile project methodologies. Dynamic team player with good verbal and written communication. Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big plus. ITIL Certified. ServiceNow CSA. ServiceNow CAD. Any additional ServiceNow certifications will be a plus Key Responsibilities: Will be responsible to develop and implement different applications and integrations from initiation to completion, tailored to the customer process requirements, key recommendations and process gap resolution. Creation/implementation/modification of ServiceNow SAM components such as REST API configurators Maintain technical documentation and assist/participate in QA and user training activities. Understanding of the project delivery lifecycle and processes and their implementation. Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs. Work with Technical Team Lead and Solution Architect to complete end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration. Customize and configure ServiceNow SAM Pro to meet specific organizational needs both US and UK instances. Work closely with stakeholders to gather requirements and translate them into technical solutions. Develop and implement publisher-specific packs and plugins as needed for software management.Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM Pro. Manage and oversee the entitlement upload process for in-scope software publishers. Perform regular reconciliation of deployment details received from integration sources. Troubleshoot and resolve any issues related to ServiceNow SAM Pro implementation and integrations. Create and maintain documentation, including technical specifications and user guides. Provide training and support to end-users and ensure effective adoption of ServiceNow SAM Pro. Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes. Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers. Solving complex problems in a highly dynamic and agile environment. Having a strong focus on code quality and reusability. Exp 6-8yrs Band B3 Location Pan india CBR - 140K ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: Servicenow-Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. ? Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs ? Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor ? 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc ? 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: ManageEngine ITSM. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: ServiceNow ITOM Service Mapping. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so Monitoring patterns of business activity and service level plans Influencing Demand Management, in conjunction with Finance Management as appropriate Decide which components needs upgrade at what time and calculate the cost ? ? ? ? Mandatory Skills: ITIL Capacity Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity ? KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills ? ? ? Mandatory Skills: ITIL Change Mgmt. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category – Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity ? KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills ? ? ? Mandatory Skills: Process Advisory. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts. Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. Ensure quality and timely delivery of customer requirements. Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC Procurement / Vendor Negotiation experience and People management experience is a plus ? ? ? ? Mandatory Skills: ITIL - IT Hardware Asset Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: ServiceNow - IT Service Management. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Responsibilities: Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.). Install, configure, and test new applications and features in a sandbox/dev environment. Continuously explore ServiceNow’s latest capabilities, releases, and technologies to improve the platform and advise on best practices. Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement. Ensure data integrity, normalization, and reconciliation of discovery and inventory sources. Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools. Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures. Establish and promote best practices for ServiceNow development, security, governance, and release management. Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards. Lead workshops, gather requirements, and translate business needs into scalable technical solutions. Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions. Troubleshoot complex platform issues and recommend long-term solutions. Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency. Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.) Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules. Qualifications: Proven experience in architecting and implementing solutions on the ServiceNow platform. Strong hands-on experience with ServiceNow administration and development (Flow Designer, Script Includes, Business Rules, UI Policies, etc.). Excellent communication skills, capable of translating complex technical concepts into business-friendly language. Deep understanding of ServiceNow modules such as ITSM, CMDB, Discovery, Service Portal, and Integration Hub. Experience with REST/SOAP integrations and third-party API interaction within the ServiceNow ecosystem. Ability to work independently in a fast-paced environment, managing multiple initiatives. Experience creating documentation and establishing development standards and best practices. ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred. Band - B3 Location - Bangalore CBR - 200K ? Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ? 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ? Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ? Mandatory Skills: ServiceNow - SaaS. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Basic Section No. Of Position 1 Grade ST Level Staff Organisational BUSINESS Metals BUSINESS_UNIT-1 Copper Manufacturing Dahej BUSINESS_UNIT-2 Copper Manufacturing Dahej BUSINESS_UNIT-3 Copper Manufacturing Dahej DEPARTMENT-1 Shared Services Country India State Gujarat Worksite Birla Copper, Dahej Industry Manufacturing Function Manufacturing Operations Skills Skill Group Workshops Minimum Qualification Diploma CERTIFICATION No data available About The Role Role Purpose To do best maintenance practices and maximum equipment availability. Safety inspection of own and hired vehicle as per HIL SOPs. Goals (These sample goals can be aligned, as required, to 3C + 2S during goal setting) To follow safety policy & guidelines of IMTS with "0"Fatality. Report 6BBSO/month & 3 days (24 Hrs.) training based on training module. Maintain 5S & follow SOP, SWI, HIRA, JSA & OPL of all safety guidelines. Timely inspection, analysis & reporting of vehicle safety data. To maintain documentation as per ISO & submit 1 Kaizen per month. Ensuring customer satisfaction. Maintain consumables/spares & to ensure maximum availability of Equipment. Role Requirements Minimum Education Requirement Diploma in Automobile or Mechanical Engineering. Experience (In Years) 0-2 Years with automobile/mechanical/Manufacturing industry Certifications Key Skills Required Having knowledge of Automobile equipment. Having knowledge of heavy machinery operation and maintenance. Having knowledge of safety features in all vehicles. Communication skills to engage with the team and other departments. Good Behavioral skill & flexible to any type of work. Key Responsibilities / Tasks / Activities Safety inspection of all types of vehicles. Understanding of Daily & quarterly safety check list as per HIL SOPs. Participation in continuous improvement and other operational excellence like 5S and Kaizen. Ensure Safety compliances. Ensuring customer satisfaction & Equipment efficiency.

Overview At Pepsico were redefining operational excellence with a data-driven mindset, and our Global IT team is at the forefront of this transformation. Our technology teams leverage advanced analytics to deliver predictive insights, enhance operational efficiency, and create unmatched consumer and customer experiences. Our culture is guided by our core values which define our mission to excel in the marketplace and act with integrity in everything we do. Were creating value with every initiative while promoting a sustainable and socially impactful agenda. Responsibilities Key Areas Predictive AI-based Operations ServiceNow Now Assist at Service Desk and Digital Experience Descriptive Analytics and Insights generation on ServiceNow Data Azure Cloud, Data Architecture and Azure ML Services for Global Service Desk, IT Service Management (ITSM) and Global Workplace Leadership & Stakeholder Management Responsibilities Predictive Ops and IT Experience ManagementLeverage your extensive domain expertise in ServiceNow ITSM, Service Desk Management, and End User Experience Management to identify areas for improvement and opportunities for AI and Predictive IT Ops applications, and building capabilities and optimizing Workplace Efficiency Azure Machine LearningLead the exploration and identification of Predictive and Forecasting use cases specifically tailored to the ServiceNow platform, focusing on maximizing business impact and user adoption using Azure stack. Utilize Azure Machine Learning to develop and deploy predictive models, ensuring integration with Azure services and seamless operationalization. Product ManagementPrioritize and manage the Digital Brain (i.e. AI use cases) product backlog, ensuring the timely delivery of predictive models, features, and improvements. Oversee the release of high-quality predictive solutions that meet organizational goals. Leadership and ManagementPartner with the leadership to develop a strategic roadmap for applying AI and Predictive capabilities across ITSM, Service Desk, and Digital Experience functions leveraging ServiceNow data. Stakeholder CollaborationCollaborate extensively with stakeholders to understand pain points and opportunities, translating business needs into precise user stories and actionable tasks. Ensure clear communication and alignment between business objectives and technical implementation Lead other team members in the different digital projects acting as a data science lead for the project. Act as a subject matter expert across different digital projects. Act as stream leader in innovation activities Partner with product managers in taking DS requirements and assessing DS components in roadmaps. Partner with data engineers to ensure data access for discovery and proper data is prepared for model consumption. Lead ML engineers working on industrialization. Coordinate work activities with Business teams, other IT services and as required. Drive the use of the Platform toolset and to also focus on 'the art of the possible' demonstrations to the business as needed. Communicate with business stakeholders in the process of service design, training and knowledge transfer. Support large-scale experimentation and build data-driven models. Experience in cloud-based development and deployment (Azure preferred) Set KPIs and metrics to evaluate analytics solution given a particular use case. Refine requirements into modelling problems. Influence product teams through data-based recommendations. Research in state-of-the-art methodologies. Create documentation for learnings and knowledge transfer. Create reusable packages or libraries. Experience in leading contractors or other team members Qualifications EducationBachelors or Masters degree in computer science, Information Systems, or a related field. ExperienceExtensive experience (12+ years) in ITSM / Service Desk Transformation / IT Operations arena with exposure to predictive intelligence, data architecture, data modelling, and data engineering, with a focus on Azure cloud-based solutions. Technical Skills: Knowledge of Azure cloud services, including Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), Azure Databricks (ADB), and Azure Machine Learning. Domain KnowledgeDeep understanding of ServiceNow modules, specifically ITSM related to incident, problem, request, change management coupled with extensive knowledge of predictive analytics, data science principles. Understanding and visibility into IT Operations and Support services including, Global Workplace Services like End user compute, Workplace management solutions, Unified Communications and Collaborations is an added advantage. Analytical Skills: Outstanding analytical and problem-solving skills to translate extensive business experience into highly effective predictive intelligence solutions. CommunicationExceptional communication and interpersonal skills, honed through years of collaboration with diverse stakeholders and vendors. MethodologiesExtensive experience with agile methodologies and a record of working in highly dynamic and agile development environments. Project ManagementProven ability to manage multiple projects concurrently, prioritizing tasks effectively to drive impactful results. LeadershipDemonstrated leadership and management capabilities, with a track record of guiding teams to achieve strategic goals and fostering a collaborative team environment. Strong Knowledge in Statistical/ML/AI techniques to solve supervised (regression, classification) and unsupervised problems, with focus on time series forecasting. Experiences with Deep Learning are a plus. Functional Knowledge at least one of these IT Service Management (ITSM) IT Service Desk ServiceNow (ITSM Module) Digital Workplace Services Technical Knowledge Azure Machine Learning (AML) Mandatory Azure Databricks (ADB) Mandatory Azure Data Factory (ADF) Optional Azure Data Lake Storage (ADLS) Optional Certifications at least one of these Azure Fundamentals (AI-900) Azure AI Engineer Azure Data Scientist ITIL Foundation or above

Integration Services Specialist (Kubernetes: 4+ yrs) to manage incidents, changes, and releases, ensuring ITSM framework adherence. Must have Linux & scripting skills. Bonus: Kubernetes/MuleSoft certs & ELK/Grafana expertise. Strong problem-solving.

Basic Section No. Of Openings 1 Grade 2A Designation Lead - Delivery Closing Date 27 May 2025 Organisational Country IN State TELANGANA City HYDERABAD Location Hyderabad-IV Skills Skill Vendor Management Project Management IT Service Management Solution Architecture SDLC CRM ITIL Outsourcing Global Delivery IT Strategy Education Qualification No data available CERTIFICATION No data available About The Role Job Title Team Leader Service Line AR Department Operations About The Role Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in the team. Ensure training needs of subordinates are met. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment . Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements. Job Specification Minimum of 6 Years of Professional and Relevant Experience in AR (Revenue Cycle Management). Must have experience in Client and Stakeholder Management, Team Management. Any bachelors degree or masters degree. Shift Details Night Shift Work Mode: WFO

Department: CCI and Business Management APAC Are you passionate about managing IT services? Do you thrive in a dynamic and col-laborative environment? We are looking for a dedicated Service Manager to join our Cloud and Corporate Infrastructure (C&CI) area under the Global IT Operations unit at Novo Nordisk. If you have a strong sense of ownership towards Service Management and a knack for financial processes, IT compliance management and vendor manage-ment, read on and apply today for a life-changing career. The position As Senior Service Manager I at Novo Nordisk, you will be anchoring below responsibili-ties: Responsible for operations and maintenance, financial planning and improving the processes of Azure cloud offering in Novo Nordisk Take ownership of the service in operation/maintenance via joint ownership with the respective stakeholders Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities Work in the Agile framework on the product area goals, based on Product Owner / Product Manager / Business requirements Drive continuous improvement of service processes, including vendor management, incident, problem and change management along with managing the service budget and licenses Ensure good reporting on service performance and vendor performance with corrective actions as applicable Ensure maintenance of IT compliance of the service and maintain related documentation through collaboration with internal stakeholder/quality responsible/partner Qualifications Bachelors or Masters in relevant IT field 10+ years of experience in IT service management domain 5+ years in Cloud service offering or related domain Strong ITIL / ITSM / IT Compliance (CSV) knowledge and experience Good understanding of budget management and project management Good understanding of infrastructure concepts Experience working with the Agile framework (SAFe, SCRUM) Strong interpersonal communication and presentation skills to effectively represent NN in interactions with users and external stakeholders High degree of independent decision making and innovation mindset About the department The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO)- a department with 500+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Opera-tions, IT Support, Major Incident Management, and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 10+ product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and col-laboration, and we work in a truly global setup with colleagues located all over the world. In C&CI, we are globally responsible for all Novo Nordisk Cloud (Private and Public) and Corporate Infrastructure (Network and Connectivity) Services.

Your role We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW Experience with technical ServiceNow components such asbusiness rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization Provide timely support to user queries and troubleshoot production issues Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects; Your Profile Business Knowledge and Skills Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification) Familiarity with IT technologies including common hardware, networking, and software licensing Strong Knowledge of the ITSM/ ITIL Framework ITSM development and administration experience in an enterprise environment with ServiceNow experience Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills Excellent client-facing and internal communication skills What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

About The Role We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB , ITIL best practices, and integrations with various IT systems. Key Responsibilities: Design, develop, and maintain CMDB solutions to support IT asset and configuration management. Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows. Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools). Work with IT teams to onboard new CI (Configuration Item) types , attributes, and relationships. Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data. Ensure compliance with ITIL best practices and organization-specific policies for configuration management. Develop and maintain CM DB reporting and dashboards to provide visibility into IT assets and dependencies. Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB. Provide technical guidance and documentation for CMDB architecture, workflows, and processes. Primary Skills Strong experience with CMDB platforms , especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM). Hands-on experience with CMDB architecture, data modeling, and relationship mapping . Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration. Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations. Strong knowledge of ITSM, ITOM, and ITIL processes , particularly Configuration Management . Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population. Understanding of data governance, normalization, and reconciliation techniques. Experience with SQL or NoSQL databases for CMDB-related queries and reporting. Strong analytical and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist CMDB . Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP). Knowledge of networking concepts, IT asset management (ITAM), and security compliance . Experience with CMDB migration or large-scale data transformation projects . Education: Bachelors/Masters degree in Computer Science, Information Technology, or a related field.

Date 15 May 2025 Location: Kolkata, WB, IN #job-location.job-location-inline {displayinline;} Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities a we reduce carbon and replace cars. Could you be the full-time EPU Manager in Kolkata were looking for? Your future role Take on a new challenge and apply your expertise in ERP implementation and business processes in a cutting-edge field. Youll work alongside proactive and collaborative teammates. You'll play a critical role in implementing Alstoms Global Single Instance (GSI) Core Model, ensuring that ERP processes are correctly adopted and optimized. Day-to-day, youll work closely with teams across the business (such as engineering, operations, and IT), lead data cleansing operations, and provide training for end-users and newcomers on processes, business rules, and tools. Youll specifically take care of testing new functionalities and preparing data for migration, but also supporting end-users post-Go Live. Well look to you for: Providing in-depth knowledge of local business processes Leading data cleansing, validation, and migration efforts Testing new functionalities and addressing incidents or defects Communicating process changes to local management and end-users Developing and delivering training materials for end-users Contributing to the cutover plan and its execution Ensuring business roles are correctly defined with needed authorizations Supporting functional stream continuous improvement by sharing best practices All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: A graduate degree or extensive experience in a relevant stream such as engineering Extensive knowledge of local business processes Experience in ERP implementation (45 years preferred) Knowledge of Alstoms business and product lines Continuous improvement awareness Experience in end-user training Proficiency in English for daily communication (speaking, reading, and writing) Strong analytical skills Project management or change management experience Ability to work in a multicultural environment Excellent communication skills and a disciplined, proactive approach Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with innovative ERP solutions for rail operations Collaborate with transverse teams and helpful colleagues Contribute to impactful and innovative projects Utilise our dynamic and inclusive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development through award-winning learning Progress towards leadership roles or specialized ERP expertise Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

The Role : Director, Application Operations, SRE (Site Reliability Engineering) The Team : This team is part of the global SRE group that provides Site Reliability Engineering Services for the critical applications used by the analysts for conducting the business. Application Operations team is responsible for the Stability (Uptime), Reliability (Quality & Performance) and Engineering of these applications to improve business outcomes, user experience and efficiencies. The Team operates at the intersection of IT operations and software development, ensuring that our services are not only robust but also agile enough to adapt to the ever-evolving business needs. Impact and Responsibilities : The Impact of this role extends far beyond the immediate team. You will be instrumental in shaping the reliability and performance standards of our critical applications, ensuring they meet the highest benchmarks. By driving advancements in automation and cloud technologies, you will contribute significantly to the organization's strategic goals and toil reduction, enhancing both the user experience and operational efficiency. You will nurture the team members to be the best-in-class by upskilling and cross-skilling. General & Team management: Ensure the team balances its focus between daily operational tasks and strategic long-term projects Drive the adoption of new technologies and processes through training and mentoring Lead/Mentor/Guide/Coach and transform a team of Application Operations to SREs Create/maintain documentation for systems and processes to ensure continuity and knowledge sharing within the team. Adoption of Gen AI to leverage knowledge repository Collaborate with cross-functional teams to ensure seamless integration and support for new technologies and initiatives Oversee daily operations and ensure the shifts are adequately managed Set the roadmap; derive goals for each team member; review, motivate and support to make them successful Stability: Build a SRE practice that improves system stability with Monitoring & AIOps. Avert P1/P2 incidents and minimize business impact Analyze system vulnerabilities, SPOFs and address them proactively to improve stability Refactor monolithic apps and databases to containerized services to improve delivery/scale Work with business users to understand needs, issues, develop root cause analysis and work with the cross functional teams to address them permanently Reliability: Monitor system performance and create strategies to improve it Reduce the number of incidents and the time taken to resolve them (MTTR) Develop and implement disaster recovery plans to ensure business continuity Lead DevOps transformation to improve the delivery of value to business, reduction of costs & manual errors, increased velocity of releases and improved config management Engineering: Involvement in Architecture and Development design reviews (Shift-left) for new implementation and integration projects to build SRE best practices into the SDLC Continuously look for opportunities to automate tasks, simplify processes, Self-service to reduce the toil Value Stream Alignment: While alignment as horizontal lead is expected to begin with, its expected that you also handle the role of a SRE value stream lead going forward. Ensure smooth inter-working with value streams (VS) to meet the objectives & realize value Foster a 2-way knowledge sharing with VS and reduce dependency on SRE Help shepherd VS to improve SRE maturity levels; implement & prioritize best practices like monitoring, post-mortem, toil reduction, retrospectives etc. Application to User Journey orientation and transformation Whats in it for you : In this role, you will have the opportunity to collaborate with a diverse and talented team, working on cutting-edge technology solutions to drive efficiency and innovation within the organization. You will be at the forefront of implementing best practices in site reliability engineering, with a strong emphasis on automation, cloud technologies, and performance optimization. You will interface with the value stream leads to improve the SRE practices and maturity levels within the value streams. What Were Looking For: Basic Qualifications : Bachelors degree in computer science or equivalent is required, or in lieu, a demonstrated equivalence in work experience 15+ years of experience in Information Technology domain including cloud, systems & database administration, networking, performance, and application operations Proven experience in IT Operations and/or Site Reliability Engineering, successful handling of Application Operations in a complex IT setup Manage Multi-cloud (AWS/Azure) environments Engineering and implementing proactive monitoring of applications, infrastructure & databases. Engineering automation to self-heal and mature towards AIOps Manage, innovate, and create processes, software and tools that continuously improve the availability, reliability, scalability, latency and efficiency of platforms Engineer Self-service portals, Scalable platforms and repeatable processes that allow product teams to own the entire life cycle of their products, reducing the SRE dependency Excellent communication skills with experience in managing, coaching, and building highly effective teams. Manage and inspire a team of full stack Site Reliability Engineers across regions and time zones, emphasizing collaboration and efficiency. Establish relationships with business teams & other IT partners. Identifying and measuring KPIs like CSAT/NPS scores, establishing feedback channels which have a direct correlation to UX Cost management through forecasting consumption, budgeting, tagging assets & tracking cost, disposing unused allocations & right sizing, optimizing usage & correlating cost to business value Establish incident & defect review process to help guide and continually improve stability of applications Shapes and leverages advanced conceptual thinking to solve complex and/or completely new or novel situations that have never been dealt with before. Actively pursues innovative solutions that align with the companys tolerance for risk (business and reputational) Looks at external companies, products and capabilities and how they may accelerate Ratings technology initiatives Preferred Qualifications: Experience in application & data architecture, system design, algorithms, data structures, complexity analysis, and software design Ability to architect high availability application and servers on cloud adhering best practices. Ability to perform technical deep-dives into code, networking, systems, databases and storage configuration Experience working in Agile software product development Experience working with stakeholders and collaborating across organizational boundaries. Configuration management, automation of patching, threat and vulnerability management, security monitoring, network security, endpoint security, cloud application and data security Awareness of security frameworks like NIST to address technology, information and resilience risk, information security and risk management Support & transform ITSM process Incident, Change & Problem management to align with DevOps maturity

About the Team It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. As a Collaboration Engineer, you will join the Business Technologys (BT) Collaboration and Endpoint Engineering team, which is responsible for connecting the workforce through digital technologies. Your domain expertise in this space is key as you work with teams at Workday to provide an outstanding experience for our business partners. About the Role In this role you will deliver outstanding Collaboration service to the enterprise demonstrating our SaaS product suite which comprises of O365 (Exchange Online), Google Drive, Slack and other smaller applications like MIRO. Join a team of hardworking, multifaceted, and hard-working engineers who take personal pride in the service they provide to our workmates and external clients. The ideal candidate should have a passion for operational excellence, automation and engineering solutions. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and interest in learning new technologies. The ability to balance multiple tasks while operating within a large range of technologies, simultaneously. Handle daily responsibilities and meet customer SLAs. The successful candidate will be willing to take on tasks outside of their knowledge base; be detailed; be able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams. Role & responsibilities Implement best practices & standards and governance controls for the services. Create and maintain technical support and process documentation. Build and implement new products and features aligned with the roadmap. Develop, test, and implement processes with a focus on automation. Collaborate closely with Workdays IT engineering and security organizations, ensuring compliance with all audits and policies. Performance monitoring and proactive correction of problems. Use technical experience, professional concepts, and company objectives to resolve complex issues in creative and effective ways. Rotating on call duties as required. Preferred candidate profile Basic Qualifications: 5+ years of experience in Collaboration technologies. Fluent with at least one of the following scripting languages PowerShell, MS Graph, Python and JavaScript. Domain expertise in Exchange Online, Slack, Google drive or similar technologies. Other Qualifications: Experience working with ServiceNow for ITSM. Experience in automating processes tasks via scripts, bots, MS Graph, Rest API and ServiceNow. ITIL certification is a plus. Expert in identifying gaps and finding solutions. Microsoft, Google or Slack product certifications are a plus. Experience in working with change enablement and internal communications. Perks and benefits https://benefits.workday.com/in Our Approach to Flexible Work With Flex Work, were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Job Objective We are seeking a Project Manager with a background in Enterprise application consultancy, implementations and managed services. Expertise of operating in a environment with Finance, Customer Service, Datawarehouse, Reporting and Sales applications. The ideal candidate will be responsible for managing complex projects, leading cross-functional teams, and ensuring internal deliverables are met on time and within budget. Additionally, the role involves conducting workshops, creating scope documents, and providing strategic insights to clients, and manage this via DevOps tools. Key Responsibilities Project Management: Lead and manage multiple projects, ensuring timely delivery, quality, and client satisfaction. Workshop Facilitation: Conduct workshops with clients to gather requirements, present findings, and ensure alignment with project goals. Scope Definition: Develop clear and comprehensive scope documents, ensuring all project requirements, deliverables, timelines, and resources are well-defined. Stakeholder management: Act as the primary point of contact for clients, ensuring ongoing communication and handling any issues that arise during project implementation. Risk and Issue Management: Identify potential project risks and issues early, developing mitigation strategies to ensure smooth project execution. Team Leadership: Lead and mentor a project team, coordinating resources and ensuring adherence to project deadlines and quality standards. Reporting: Provide regular status updates to stakeholders and senior management, highlighting project progress, issues, and solutions. Budget and Resource Management: Oversee project budgets and resource allocation, ensuring projects stay on track and within allocated resources. Required Qualifications A Bachelors or Masters degree in Business/Information Technology/Finance/ Engineering/Mathematics or a related field. PMP or similar project management certifications are preferred. 10 - 14 years of overall industry experience Preferred Qualifications Experience: At least 3+ years of experience in project management within a consultancy environment. Technical Knowledge: Proficiency in MS Project / Jira / DevOPS / SilverBucket / ServiceNow or similar ITSM/Booking/PM systems Workshop Facilitation: Proven experience in conducting workshops with clients, gathering requirements, and aligning deliverables with client expectations. Documentation: Strong ability to create detailed and accurate scope documents and project plans. Project Management Methodologies: In-depth knowledge of project management methodologies such as Agile, Scrum, or Waterfall. Leadership Skills: Strong leadership capabilities to guide project teams and foster collaboration. Client-Focused: Excellent communication and client-facing skills to build and maintain strong relationships. Skills & Competencies Strong analytical and problem-solving skills Ability to manage multiple projects simultaneously Excellent verbal and written communication skills in English Ability to work under pressure and meet deadlines Strong attention to detail and organizational skills Stakeholder management skills Experience in handling Global distributed teams Knowledge of std Microsoft office tools like Outlook / Word / Excel / PowerPoint

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Asset Management team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access. In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems. As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs. You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise Bachelor s degree in computer science, Software Engineering, or related field. 5+ years of experience in IT Asset Management(HAM/SAM) Domain & overall 8+ years of experience in IT Operations. Expertise in tracking hardware and software installations, usage, and license entitlements. Familiarity with ITSM frameworks like ITIL for asset lifecycle management. Proficiency in managing the entire lifecycle of IT assets from procurement to disposal. Experience with IT asset management (ITAM) tools and Strong Excel Knowledge and Basic BI. Skills in budgeting, cost analysis, and financial planning related to IT assets. Ability to collaborate with various stakeholders, including IT teams, finance, procurement, and senior management. Preferred Technical and Professional Experience Experience with specific industry regulations and compliance requirements related to asset management. Experience with data analytics and visualization tools. Project management experience. Experience in implementing and managing asset tracking technologies (e.g., RFID, barcode). Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Key skills: Snow Development, Integration, ITSM, ITAM/ITOM/CMDB/App engine Location: Bangalore (Hybrid) Shift: Rotational shift (Should be flexible to work in US & UK shifts) Notice Period: Immediate Joiners preferred Role & responsibilities • Bachelors degree with 7+ years of professional information technology experience with systems analysis and application development experience, including administration, implementation, integration, and configuration in ServiceNow • 7+ years of experience of ServiceNow with the ServiceNow platform as a Developer administering an enterprise-wide, multi-tier ServiceNow production environment, including the delegation of groups, modification of CMS, workflows, business rules, UI configuration, catalog items, reports, and updates • Experience developing custom applications in ServiceNow, leveraging scripted workflows, complex business rules, client-side/server-side scripting, custom UI pages, ACLs, custom widgets, and custom reporting, custom CMS/ Employee Self Service portals • Expert knowledge and hands on experience of ServiceNow Application • Comfortable deploying ServiceNow in a multi-datacenter environment • Aptitude to troubleshoot L2/L3 problems as they relate to ServiceNow Application • Well versed with documenting process and procedures implemented into ServiceNow • Experience upgrading within ServiceNow application • Experience architecting and designing ServiceNow Application • Support Single-Sign On instances • Intermediate skill with JavaScript required for process development and automation; experience with XML • Ability to come up with solutions for improving procedures and workflows • Search, populate, and customize the knowledge base • Strong understanding of cloud technologies, web applications, networks, protocols and email (SMTP, POP3). • Understanding of enterprise IT architecture. • Working knowledge of relational databases.