8690 Itsm Jobs - Page 36

Role: ITSM Director Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from office Shift Timings: US Shift, (should be ready to work in 24 x 7 Flexible Shift) Position Overview: We are seeking a strategic and experienced ITSM Director to lead our IT Service Management (ITSM) function. The ITSM Director will be responsible for defining and implementing ITSM strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. Key Responsibilities: Develop and execute ITSM strategies...

Position Purpose This role will require the individual to perform a critical function by being fully accountable and responsible for the IT Major Incident Management function across all CIB2S applications. The position will primarily be single point of contact for business in the event of a Major Incident, as well as a reference point regarding IT Major Incident Management, while interfacing with two other geographical regional centers to provide a true follow the sun coverage for all IT incidents. This role requires excellent communication skills and ability to build relationships with the various teams across IT and will be required to have a clear and strong understanding of the ITIL inci...

Manage and optimize SolarWinds installations, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), and other relevant modules. Implement and maintain integration between SolarWinds and ServiceNow to automate incident creation, update, and closure based on alerts generated by SolarWinds. Utilize the integrated SolarWinds-SNOW environment to streamline incident management processes, ensuring quick response to and resolution of IT issues. Customize SolarWinds and ServiceNow as needed to meet business requirements, including the development of custom scripts, alerts, reports, and workflows. Strong understanding of network and application monitoring principles and tech...

Responsibilities Provides technical leadership to the team Creates and maintains a detailed view of the existing architecture Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document. Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture. Ensures technical governance process and policies are being adhered to. Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions. Creates and maintains a detailed view of integrations Creates and maintains a Technical Implementation Roadmap. ...

Role & responsibilities : Support, maintain, and extend existing FSO platform functionality within ServiceNow. Design, configure, and implement new features and enhancements aligned with business requirements. Collaborate with scoped app teams to manage integrations, plug-ins, and third-party solutions. Contribute to ServiceNow software release cycles by delivering configuration tasks and features. Troubleshoot, resolve, and document incident tickets related to the ServiceNow platform and hosted applications. Ensure adherence to ServiceNow best practices, coding standards, and platform governance. Participate in Agile development processes, including sprint planning, reviews, and retrospecti...

The "Digital Command Center (DCC) - Enterprise Operations Technician" is responsible for carrying out monitoring operations on various IT systems - physical and virtual servers, storage, and network and telecommunication equipment - in data centers, public cloud instances, and other facilities. They monitor data center infrastructure, servers, and computer networks for issues using several monitoring platforms. Quest implements traditional system monitoring as well as more proactive analytics. When an issue is detected, the DCC technician must determine the impact scope, and root cause if possible. Where applicable, they should follow SOPs to resolve the issue, or escalate to the correct sup...

The ServiceNow ITSM Developer will provide technical development understanding of the ServiceNow ITOM space. Provide insight for developing solutions for the maintenance and continuation of ITOM processes. This position requires working with ServiceNow Teams to determine technical business requirements, developing solutions, testing, and deploying product enhancements that are both configurable to the out of the box product and customized. Candidate will interact with internal technical and non-technical teams and must have outstanding technical capabilities in ServiceNow ITOM space, specifically Discovery and Service Mapping. Candidate should have an understanding of Hardware Asset Manageme...

Responsibilities: * Design, develop, and maintain ServiceNow applications using SecOps, ITSM, ITIL, HTML/CSS, JavaScript, REST SOAP APIs. * Implement integrated risk management strategies with GLIDE and CMDB.

Role Responsibilities: The ServiceNow Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support/development. Support other developers in their work to integrate existing systems with Service Now Support business process owners in configuring the platform Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, K...

Greetings from Peoplefy! Were looking for a skilled ServiceNow Specialist to manage and enhance our ServiceNow platform. The ideal candidate will have a strong understanding of CMDB and core ITSM modules, ensuring smooth operations, scalability, and continuous improvement of the platform. Experience - 5+ years Location - Pune - Hybrid Key Responsibilities Administer, configure, and support core ServiceNow modules like Incident, Problem, Change, Request, and CMDB . Maintain and enhance CMDB data quality , ensuring accuracy and completeness of configuration items. Develop workflows, business rules, UI policies, and scripts to automate and optimize processes. Monitor platform health and perform...

The role requires the developer to be able to work independently and within a team as well. We're looking for a self-starter who can manage their time effectively. The role requires drive and a sense of accountability. Also, we are looking for someone who is very professional in his approach and possesses great communication skills. List of responsibilities: ServiceNow Development work Interaction with customers for project deliverables Deadlines should be metJob requirements: The candidate should be L2 and above. 4-15 years of IT experience with at least 5 years in ServiceNow ServiceNow System Administration and Development Certified is a good plus. ITSM, Integrations are must ITIL Foundati...

Lead and manage the End User Support Monitor, track, and report on service desk performance against SLAs Troubleshoot and resolve complex issues IT Asset Management SLA matrices ITIL ITSM Team handling Windows desktop/laptop troubleshooting.

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

We are seeking a seasoned ServiceNow CSDM Business Analyst with 8+ years of experience in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will have deep knowledge of the Common Service Data Model (CSDM), ServiceNow platform, and best practices in configuration management. You will collaborate with cross-functional teams to define and implement data models and governance for enterprise-wide ServiceNow solutions. Key Responsibilities : - Act as the SME for ServiceNow CSDM and CMDB initiatives. - Collaborate with stakeholders to understand business needs and translate them into CSDM-aligned data structures. - Drive implementation of CSDM 4.0 or later across ServiceN...

Role & responsibilities Top 3 skills : - ITSM Incident , Problem , Change - ITAM - Hardware Asset Management / Software Asset Management - ITOM Discovery , Service Mapping , Event Management Mandatory Certifications Required: CSA, CAD and at least 1 CIS-(any) Preferred Certification : ITIL v4 About the Role: We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform. Key Responsibilities: Lead the design, development, and deployment of ServiceNow solu...

As a ServiceNow SAM Pro Module Expert, you will be responsible for implementing and managing the SAM Pro module to ensure optimal performance and compliance. Your key responsibilities will include: - Implementing and managing ServiceNow's SAM Pro module, ensuring optimal performance and compliance. - Integrating SAM Pro with Publishers to enhance overall IT operations. - Collaborating with stakeholders to understand business requirements and translate them into technical solutions. - Maintaining and enhancing ITSM processes to ensure alignment with ITIL best practices. - Developing and implementing strategies for software asset management, including compliance, license optimization, and cost...

Role: Servicenow developer keywords: Service now developer, ITSM, Uipolicy, CMDB, Catalog Desired Experience Range: 4 - 8 years Location of Requirement: Hyderabad Responsibility Expectations from the role Designing, developing, and customizing applications Providing support to end-users Administering workflows Implementing new systems or add-ons Helping with problem resolution Testing systems for efficiency Working with IT specialists to ensure workflow solutions are implemented consistently across a network Managing individuals with access to the instance by designating them as users in the system Establishing user groups and assigning specific individuals to them

Role Overview: As a Senior System Developer at unifyCX, you will play a crucial role in designing, developing, and maintaining applications to cater to the needs of both internal and external customers. Your expertise in ServiceNow development will be essential in ensuring efficient and effective solutions for our clients. Key Responsibilities: - Utilize your 8+ years of experience as a ServiceNow Developer to work across various ServiceNow modules - Implement customization, configuration, and enhancements in ServiceNow to meet specific requirements - Demonstrate proficiency in CMDB & ITSM to streamline IT service management processes - Apply your hands-on experience in JavaScript to develop...

You are applying for the position of ServiceNow Technical Architect at NTT DATA in Bangalore, Karnataka, India. As a ServiceNow Technical Architect, your main responsibility will be designing and implementing complex ServiceNow solutions focusing on scalability, best practices, and architecture. You will lead technical design discussions, guide junior developers, and ensure adherence to ServiceNow development standards. Key Responsibilities: - Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. - Lead complex scripting, automation, and custom application development. - Define and enforce coding standards, security best practices, and governance framewor...

As a ServiceNow SecOps - Vulnerability Response SME, you are required to have at least 6-9 years of experience with more than 1 year of experience in Vulnerability Response modules. Your responsibilities will include: - ServiceNow implementation experience in Security operation - Vulnerability Response, Configuration Compliance. - ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset not limited to) will be an added advantage. - Working experience in the implementation of catalog items and record producers. - Working experience in configuring Vulnerability response applications and integration with one of the vulnerability scanner tools. - Configuratio...

As a ServiceNow Developer at our company, you will be a key player in designing, developing, and implementing innovative solutions on the ServiceNow platform. Collaborating with business stakeholders to understand their needs and translating them into effective technical solutions will be your primary focus. **Key Responsibilities:** - Collaborate with business analysts and stakeholders to understand business requirements, user stories, and workflows. - Translate business requirements into technical specifications for ServiceNow development. - Develop, configure, and customize ServiceNow modules (e.g., Incident Management, Change Management, Problem Management) using ServiceNow development t...

Role Overview: At EY, you will have the opportunity to build a career tailored to your unique strengths, with the global support, inclusive culture, and cutting-edge technology to help you reach your full potential. Your voice and perspective are valued in contributing to EY's continuous improvement. Join EY to create an exceptional experience for yourself while making a positive impact on the working world. Key Responsibilities: - Administer and maintain the ServiceNow Platform - Handle Incident Management, Change and Problem Management - Familiarize yourself with new ServiceNow features and explore unused module functionalities - Investigate technical solutions and troubleshoot ServiceNow ...

Key Responsibilities: Define decision frameworks for AI model training (e.g., case handling, SLA tracking). Create realistic tasks based on ServiceNow workflows. Write clear instructions aligned with business processes and represent them in JSON format. Use SQL for data analysis and task validation. Apply prompt engineering for structured task execution. Required Skills & Experience: 4-6 years of ServiceNow experience, particularly with CSM, ITSM, and HRSD. Strong knowledge of workflows, cases, incidents, requests, SLAs in ServiceNow. Proficiency in JSON and SQL. AI model training experience and strong prompt engineering skills. Excellent communication and customer-facing experience is a plu...

Role Overview: As a ServiceNow Solution Architect at NewRocket, you will lead the successful delivery of ServiceNow solutions and services for large client programs. You will be responsible for mentoring a team of Software Engineers, hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. Your role involves providing technical pre-sales support, defining technical solutions aligned with client's business problems, and ensuring the overall quality and delivery of development. Key Responsibilities: - Assist Pre-Sales team with scoping service engagements involving multiple ServiceNow products and complex integrations - Serve as primary technical point...