3016 Itsm Jobs - Page 36

About The Role Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Analyst Qualifications: Any Graduation/Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 2 to 5 years Language - Ability: Japanese - Elementary About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for Agility for quick learningAbility to work well in a teamCommitment to qualityJLPT (N3 to N5) Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Bachelor of Pharmacy,Master of Pharmacy

Zensar Technologies is looking for ServiceNow ITSM Sr. Developer & Architect to join our dynamic team and embark on a rewarding career journey A Developer is responsible for designing, developing, and maintaining software applications and systems. They collaborate with a team of software developers, designers, and stakeholders to create software solutions that meet the needs of the business.Key responsibilities:Design, code, test, and debug software applications and systemsCollaborate with cross-functional teams to identify and resolve software issuesWrite clean, efficient, and well-documented codeStay current with emerging technologies and industry trendsParticipate in code reviews to ensure code quality and adherence to coding standardsParticipate in the full software development life cycle, from requirement gathering to deploymentProvide technical support and troubleshooting for production issues.Requirements:Strong programming skills in one or more programming languages, such as Python, Java, C++, or JavaScriptExperience with software development tools, such as version control systems (e.g. Git), integrated development environments (IDEs), and debugging toolsFamiliarity with software design patterns and best practicesGood communication and collaboration skills.

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 9 to 12 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Proactive and inquisitive candidate required with clear and precise communication, written and oral skillsMarket /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detailJob requires the candidate to be assertive or influence people, probe for responses and empathize with customersTeam Building - Ability to coach, connect and motivate team members Years of Experience:9 to 12 yearsVertical Experience Retail with sales background ( 1 to 2 years )Span of control 150 FTENight shift with brick and mortar setup ( in office ) Roles and Responsibilities: Manage project & client SLAs/KPIsManage a team of 150 FTE and set of Senior Team Leads /Team LeadsDrive employee morale, performance and productivity Manage shrinkages and attrition as per the capacity planWeekly and Monthly review of performance trends for the span and initiate action plansMentor and groom direct reportees on goal setting, RCA and coaching methodologyBe part of client strategic discussions to plan for way ahead for the businessDrive Value Add and cost initiatives Associate Ops Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA s Qualification Any Graduation

About The Role Skill required: Pharmacovigilance Services - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Analyst Qualifications: Any Graduation/Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 3 to 5 years Language - Ability: Japanese - Elementary About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Life Sciences R&D vertical. Our services span across the entire life sciences enterprise, from research laboratories, clinical trials support, and regulatory services, to pharmacovigilance and patient services solutions. Employees under this span will be a part of one of the sub-offerings - Clinical, Pharmacovigilance & Regulatory, helping the worlds leading biopharma companies bring their vision to life enabling them to improve outcomes by converging around the patient, connecting scientific expertise with unique insights into the patient experience.Management of the Affiliate Mailbox, reconciliation of reports per process, and performance of all written follow-up attempts to include both Serious and Non-serious cases.Create and manage case identification, data entry, MedDRA coding, case processing, submission, and follow-ups for ICSRs in the safety database as per client guidelines and applicable global regulatory requirements. What are we looking for Agility for quick learningAbility to work well in a teamCommitment to qualityJPLT (N3 to N5) Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Bachelor of Pharmacy,Master of Pharmacy

About The Role Skill required: Tech for Operations - ServiceNow Advanced Workflows Designation: Solution Architecture Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationDemonstrate skills to fully utilize Scripted (Advanced Check-Boxes) Workflow Activities, Service Catalog, SLAs, Troubleshooting Workflows, and customizing workflow activities. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsDetail orientationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationShould be comfortable for 24x7 support.Role Description - Citrix AdminKey Responsibilities - Perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations Providing end-user support related to VDI Creating SOPs for known issues. Stay up to date with new Citrix, Azure and AWS features which can be implemented for improvements and optimizations Provide value Adds and Identify opportunities for improving performance and efficiency of Citrix DaaS environments Experience in Creation and maintenance of VDI master images Experience in Creation and maintenance of Machine Catalogs and Delivery Groups Citrix Monitor for performance and monitor event alerts and take appropriate action Must have an extensive working experience with Machine Creation Services (MCS) in a VDI environment Patch Management in VDI environment Implement new desktop systems according to documented plans and published change control processes Incident, Problem and Change Management Technical Experience - Experience with Citrix DaaS Administration on Microsoft Azure and AWS Hands-on experience on Public Cloud:Azure & AWS Strong understanding of Citrix Virtual Apps and Desktops, Citrix DaaS, and Citrix Workspace Proficiency in Microsoft Azure, AWS, Azure Virtual Desktop Deployment, management, and optimization of Citrix Desktop as a Service (DaaS) on Microsoft Azure & AWS Design, deploy, and manage Citrix DaaS solutions on Microsoft Azure & AWS Configure and optimize virtual desktop environments in line with the organizational needs Ensure high availability and scalability of Citrix DaaS deployments Monitoring Citrix DaaS environments Good technical troubleshooting skills for Citrix DaaS on Azure and AWS Lifecycle management and upgrades of Citrix products Evaluating interdependencies on Citrix products before rolling out upgrades Proficient knowledge and working of Citrix FAS Design, deploy, and manage Citrix Storefronts Ensure secure implementation and best practices for Citrix virtual Apps & desktop environments. Citrix DaaS Image Management on Azure Citrix DaaS image Management on AWS Professional Attributes-Citrix Daas, Cirix Virtual Apps and Desktop Educational QualificationA 15-year full-time education is required. Additional InformationBelow to be excluded while Job Postings on Portals/SNS sites. Total years of Experience - 4-5 yearsRelevant years of Experience - 4-5 YearsTarget Companies:(If any) Keywords for searching:Citrix, Citrix Virtual Apps and Desktop Administration, Citrix DaaS Qualification 15 years full time education

About The Role Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Network Infrastructures Good to have skills : Incident ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Infrastructures Engineer, you will provide consultative Business and System Integration services to assist clients in implementing effective solutions. Your typical day will involve engaging with clients to understand their needs, facilitating discussions on transformation, and ensuring that the technology and business solutions align with their requirements. You will work collaboratively with various teams to translate customer needs into actionable plans, driving the customer journey and functional designs to achieve optimal outcomes. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Develop and maintain documentation related to integration processes and solutions.- Monitor the network infrastructure services and react upon alerts according to the operational procedures.- Conduct first level incident analysis.- Create, assign and follow-up on network infrastructure services incident tickets.- Support out of hours activities, participate to work in shifts (2) and to on-call rotations.- Strictly adhere to corporate processes, standards, policies and operational procedures.- Maintain documentation and operational procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Good To Have Skills: Experience with Incident Management.- Strong understanding of network protocols and architectures.- Experience with cloud-based network solutions and services.- Familiarity with network security principles and practices.- Excellent understanding of networking and connectivity technologies, and a general understanding of other IT infrastructure components.- Previous experience in a similar role (3 years).- Knowledge of ITSM and specifically of Incident Management. Additional Information:- The candidate should have minimum 5 years of experience in Network Infrastructures.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application integration and user experience enhancements. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and understand business requirements.- Design and develop applications that align with business processes and application requirements.- Implement best practices for application design and integration.- Conduct regular reviews and testing to ensure application functionality and user experience.- Provide technical guidance and support to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in ServiceNow.- Hands-on experience in customizing ServiceNow applications.- Good To Have Skills: Experience with ITSM tools integration. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Manufacturing Engineering MES Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead for Packaged Application Development, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve utilizing your expertise in Manufacturing Engineering MES to ensure the successful delivery of projects. Roles & Responsibilities:- Lead the development and implementation of Manufacturing Engineering MES applications, ensuring adherence to project timelines and budgets.- Should be able to create recipes or replicate issues.- Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.- Provide technical guidance and mentorship to team members, ensuring the successful delivery of projects.- Act as the primary point of contact for clients, managing expectations and ensuring customer satisfaction.- Understanding of system landscapes, network and integrations with other solutions.- Experience in conducting business and technical assessment, troubleshooting Batch record, application/system issues and being able to find solutions. Professional & Technical Skills: - Must To Have Skills: Strong experience in Emerson Syncade MES architecture.- Good To Have Skills: Experience in Syncade - Recipe authoring, Resource editor, Behavior and EWI, Material management, Inventory Management, Equipment tracking and Order Creation.- Basic understanding of Pharma Manufacturing processes- Understanding of MS SQL and performing basic queries.- Excellent communication and interpersonal skills.- Expert knowledge in Syncade MES with equipment management, batch execution- Experience in ERP-MES integration, L2 integration with DCS, OSI-PI, PLC/SCADA- Experience in OPC interface, system architecture.- Experience in performing application installation / upgrades.- Experience with working in the Pharmaceutical Industry. Knowledge on ITSM processes. Additional Information:- The candidate should have a minimum of 5 to 7.5 years of experience in Manufacturing Engineering MES.- This position is based at our Kolkata, Bengaluru, Pune, Mumbai, Chennai, Hyderabad and Ahmedabad office.- A full-time 15 years of education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business needs and technical specifications. Your role will require you to facilitate communication between stakeholders and the development team, ensuring that all parties are informed and engaged throughout the project lifecycle. Additionally, you will be responsible for monitoring project progress and making necessary adjustments to keep the project on track. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project timelines and deliverables to ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with application design and configuration in ServiceNow.- Ability to troubleshoot and resolve application-related issues effectively.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Performance Measurement Analysis and Improvement Good to have skills : Business Intelligence (BI) Reporting Tools, Infrastructure Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a results-driven professional with hands-on experience in Power BI and ServiceNow Performance Analytics, and a solid grasp of service management frameworks. The role involves driving support unit activities, managing diverse stakeholders, and proactively resolving service-level issues. Strong analytical, communication, and interpersonal skills are essential for collaborating across teams and geographies. Attention to detail, decisiveness, and the ability to work under pressure are key to success in this role. Roles & Responsibilities:-Develop and maintain dashboards and reports using Power BI and ServiceNow Performance Analytics to support business insights and decision-making.-Manage and drive service support activities across contracts while ensuring adherence to service management processes and escalation protocols.-Collaborate with cross-functional teamsincluding analysts, process owners, and technical expertsto address service level issues and implement improvements.-Analyze data using statistical and analytical principles to identify trends, potential issues, and opportunities for process optimization.-Maintain clear documentation, communicate effectively with stakeholders, and foster strong working relationships across teams and geographies.-Anticipate challenges, respond calmly under pressure, and influence outcomes through strong interpersonal and problem-solving skills. Professional & Technical Skills: - Must Have Skills: Hands on experience related to reporting tools like PowerBI & Service Now Performance analytics- Good To Have Skills: Understanding and knowledge of all service management processes and frameworksUnderstanding of external and internal stakeholders and corresponding escalation matrixStatistical, numerical and analytical principles and processesAbility to drive and manage activities within the support unit across the contractExcellent oral, written and presentation skillsAbility to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issuesProperly documents and follows through on progress, issues and agreements with othersMaintaining positive and effective working relationships with peers and clients/customersIdentifying and addressing potential issues before they are recognized by othersAnticipating others' reactions when responding to difficult situations and ability to cope well under pressureStrong Interpersonal skills with strong influencing and persuading skillsAbility to work collaboratively across geographiesDecisiveness and meticulous with attention to detail. Additional Information:- The candidate should have minimum 3 years of experience in Performance Measurement Analysis and Improvement.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful project delivery Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in designing and configuring applications- Knowledge of IT service management principles- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications are user-friendly and meet the needs of end-users.- Perform testing and debugging to identify and resolve any issues or bugs.- Provide technical support and guidance to end-users.- Stay updated with the latest industry trends and technologies.- Assist in the documentation of application design and development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Servicenow Tools Administration.- Good To Have Skills: Experience with IT Service Management (ITSM) processes.- Strong understanding of application design principles and best practices.- Experience in configuring and customizing Servicenow applications.- Knowledge of scripting languages such as JavaScript and HTML.- Familiarity with ITIL framework and IT service management concepts. Additional Information:- The candidate should have a minimum of 3 years of experience in Servicenow Tools Administration.- This position is based at our Thiruvananthapuram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of applications. Your typical day will involve collaborating with stakeholders to gather requirements, designing application solutions, and ensuring that the applications meet the desired functionality and performance standards. You will also contribute to the decision-making process and provide solutions to problems for your immediate team and across multiple teams. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Design and develop applications to meet business process and application requirements- Collaborate with stakeholders to gather requirements and understand business needs- Ensure that the applications meet the desired functionality and performance standards Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management or ServiceNow Software Asset Management (SAM) or ServiceNow Custom Application Creation or ITSM- Good To Have Skills: Experience with cloud migration and implementation- Strong understanding of IT operations management principles and best practices- Experience in designing and implementing ServiceNow applications- Knowledge of IT service management processes and frameworks- Familiarity with ITIL practices and principles Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full time education is required Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform architecture.- Experience in integrating ServiceNow with other third-party systems.- Experience in developing custom ServiceNow workflows and business rules. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Collaborate with cross-functional teams to enhance system performance.- Document client issues and resolutions for future reference.- Stay updated on industry trends and best practices for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong understanding of ITIL framework.- Experience in incident and problem management processes.- Knowledge of IT service management tools.- Hands-on experience in configuration management databases (CMDB). Additional Information:- The candidate should have a minimum of 3 years of experience in Configuration Database & CI Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform architecture.- Experience in integrating ServiceNow with other third-party systems.- Experience in developing custom ServiceNow workflows and business rules. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Operations Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to application design and development.- Provide technical guidance and support to development teams during the implementation phase. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Experience in designing and developing applications using ServiceNow IT Operations Management.- Strong understanding of ITIL processes and ServiceNow platform architecture.- Experience in integrating ServiceNow with other third-party systems.- Experience in developing custom ServiceNow workflows and business rules. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in designing and configuring applications on the ServiceNow platform- Knowledge of ITIL framework and best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs, developing and testing applications, and ensuring they align with business objectives. You will also troubleshoot and resolve any application issues that arise, ensuring smooth functionality and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and maintain applications based on business requirements.- Collaborate with stakeholders to understand their needs and translate them into technical specifications.- Design, code, and test software applications using BMC Helix ITSM.- Troubleshoot and resolve any application issues that arise.- Ensure applications align with business objectives and meet quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Good To Have Skills: Experience with ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Experience in designing and implementing ITSM processes using BMC Helix ITSM.- Knowledge of ITIL framework and its application in IT service management.- Familiarity with IT service management tools and technologies.- Ability to analyze and troubleshoot application issues.- Excellent problem-solving and communication skills. Additional Information:- The candidate should have a minimum of 3 years of experience in BMC Helix ITSM.- This position is based in Pune.- A Bachelor's Degree in Computer Science or IT or Engineering or a related field is required. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication with clients.- Implement best practices for service desk management.- Continuously improve service desk processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving skills.- Excellent communication skills.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow IT Service Management.- Assist in defining requirements and designing applications to meet business process and application requirements.- Develop and maintain technical documentation related to the design, development, and testing of applications.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Service Management.- Good To Have Skills: Experience in Servicenow Tools Administration.- Strong understanding of IT Service Management processes and best practices.- Experience in designing and implementing ServiceNow ITSM modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Experience in ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and Script Includes.- Experience in ServiceNow integrations with third-party tools and systems. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using ServiceNow IT Service Management.- This position is based at our Nagpur office. Qualification NA

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Mentor and guide team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management- Strong understanding of IT operations management processes- Experience in configuring and customizing ServiceNow applications- Knowledge of IT service management best practices- Hands-on experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Performance Analytics Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with ServiceNow Performance Analytics and collaborating with cross-functional teams to ensure successful implementation. Roles & Responsibilities:- Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements.- Assist in the implementation of ServiceNow Performance Analytics to ensure successful migration and implementation.- Provide technical expertise in ServiceNow Tools Administration to ensure optimal performance and functionality.- Develop and maintain technical documentation to ensure effective knowledge transfer and support for end-users. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow Performance Analytics.- Good To Have Skills: Experience in ServiceNow Tools Administration.- Strong understanding of cloud migration and implementation processes.- Experience in collaborating with cross-functional teams to ensure successful implementation.- Experience in developing and maintaining technical documentation. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow Performance Analytics.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification