3016 Itsm Jobs - Page 35

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebSphere Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Windows Server Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server.Experience1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.Experience1-3 Years.

Job Title IT Service Management Analyst (Reporting & Knowledge Management) Department IT Service Excellence Reporting To Process Governance & Service Excellence Associate Director - IT Service Excellence Time Zone Overlap with North American morning hours Job Summary The IT ITSM Analyst plays a crucial role in the effective management and optimization of IT Service Management (ITSM) processes within the organization, utilizing the ServiceNow platform. This role will focus on supporting and improving ITSM processes such as Incident Management, Problem Management, Change Management, Major Incident Management, Knowledge Management and Reporting. The IT ITSM Analyst will collaborate with various stakeholders to ensure that IT services are delivered efficiently, and incidents or problems are resolved in a timely and effective manner. The ideal candidate will have a strong understanding of ITSM processes, along with hands-on experience using ServiceNow, and the ability to communicate effectively with both technical teams and end users. Core Responsibilities Support ITSM process governance - Assist in monitoring and improving ITSM processes (Incident, Problem, Change, Major Incident, and Knowledge Management) to enhance service efficiency and alignment with business objectives. Assist in process improvements - Help identify opportunities for streamlining workflows, automating tasks, and improving documentation. Maintain Knowledge Management in ServiceNow - Support the governance and maintenance of knowledge articles, ensuring accuracy, accessibility, and compliance with best practices. Create ITSM reports and dashboards - Develop and maintain reports within ServiceNow Performance Analytics (or other reporting tools) to track key ITSM metrics, providing insights to leadership. Collaborate with IT and business teams - Work with various stakeholders to support ITSM process execution and ensure alignment with service objectives. Support ITSM training efforts - Assist in creating training materials and guiding users on ITSM processes and ServiceNow functionality. Analyze ITSM data trends - Identify recurring issues through data analysis and collaborate with teams to enhance long-term service efficiency. Qualifications 1+ years of experience working with ITSM processes (Incident, Problem, Change, Major Incident). 1+ years of hands-on experience with ServiceNow ITSM module (ServiceNow Reporting experience is a plus). Knowledge of Performance Analytics and/or Power BI (preferred but not required). Basic understanding of ITIL frameworks (certification is a plus). Familiarity with ServiceNow Knowledge Management module (preferred). Strong analytical and problem-solving skills. Excellent communication skills with both technical and non-technical audiences. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Detail-oriented and eager to learn ITSM best practices.

Senior ServiceNow Programmer Analyst Focus on Asset Management & Integrations We are seeking a Senior ServiceNow Programmer Analyst to support the Custom Apps and Solutions team. This is a hands-on development role, best suited for someone comfortable taking designs and turning them into scalable, supportable implementations. Youll collaborate closely with the project lead and be expected to bring ideas to the table, provide technical input, and contribute to shaping solid, maintainable solutions. This role focuses on building and enhancing ServiceNow capabilities around IT Asset Management, core ITSM modules, and platform integrations. You’ll work in an environment that values practical solutions, clean execution, and thoughtful collaboration. Key Responsibilities Implement and maintain functionality across ServiceNow modules, including IT Asset Management, CMDB, Incident, Request, Change, Knowledge, Service Catalog, and custom-scoped apps. Build and support REST-based integrations Develop user experiences and workflows using Flow Designer, App Engine Studio, Service Portal, and Now Experience UI components. Participate in design reviews and contribute to discussions that help refine implementation details and platform direction. Support instance upgrades, data quality efforts, and platform configuration management. Contribute to documentation, test planning, and operational support as needed. Required Qualifications 5+ years of hands-on ServiceNow development and administration experience. Strong working knowledge of Asset Management in any of the following areas: ITAM, HAM, EAM, or SAM. Experience developing with ServiceNow REST APIs and integrating with third-party systems. Familiarity with scoped application development and custom business logic. Ability to execute clean, maintainable solutions based on provided architecture and functional specs. Strong communication skills and ability to collaborate effectively across distributed teams. Preferred Qualifications ServiceNow certifications, such as CSA or CAD. Practical understanding of ITIL-based service delivery. Experience with Service Portal and custom UI components.

Position Overview We are seeking a dedicated and skilled Service Desk Engineer to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for technology and customer service. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation of IT services and support for our clients. You will be responsible for managing incidents, service requests, and providing remote support, all while adhering to service level agreements (SLAs). Key Responsibilities Provide first-line support for IT incidents and service requests via ticketing tools. Manage and resolve incidents in a timely manner, ensuring minimal disruption to services. Communicate effectively with clients to understand their issues and provide appropriate solutions. Monitor and track service requests, ensuring they are completed within agreed SLAs. Collaborate with other IT teams to escalate and resolve complex issues. Document all interactions and resolutions in the ITSM tool for future reference. Assist in the development and implementation of ITIL processes and best practices. Provide remote support to users, ensuring a high level of customer satisfaction. Participate in training and development programs to enhance skills and knowledge. Qualifications The ideal candidate will possess the following qualifications: 2 to 5 years of experience in an IT helpdesk or service desk role. Strong communication skills, both verbal and written. Proficiency in incident management and service request management. Experience with ticketing tools and ITSM frameworks. Familiarity with ITIL principles and practices. Ability to work effectively in a rotating schedule and on-site environment. Strong problem-solving skills and a customer-oriented mindset. If you are a motivated individual looking to advance your career in IT support, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and support to our clients!

Role : Service Now Developer Experience: 5 to 7 yrs Location: Hyderabad / Remote Notice Period : Immediate to Serving 10 days Mode of Work : Hybrid (2 Days WFO) / Remote ( 5 days in a month WFO) Job Description: Develop and implement solutions for ServiceNow and should have strong experience into Javascript. Move configuration and development changes from Dev to Test to Prod using SN update sets. Develop small standalone SN tools and dashboards to support ITSM and Project Management workflows. Create and configure workflows based on the business requirements and best practices. Perform integration between ServiceNow and other customer business systems. Create/ Manage all SN objects like Tables, Business rules, Client Scripts, UI Actions, UI Policies, Script Includes, UI pages, UI macros, etc. Has experience in the development and delivery of training for end-users. Has experience in deploying and validating ServiceNow patches/updates and new versions of the platform. Interested drop your profiles to harsa@talentx.work

Hiring experienced ServiceNow Developers (5+ yrs) with expertise in ITSM, ITOM, CMDB, HRSD modules. Must have strong skills in JavaScript, Glide, workflows, integrations & upgrade cycles. Required Candidate profile ServiceNow Developer with 5+ years of hands-on experience in platform customization, scripting, module configuration, integrations, and upgrades across ITSM, ITOM, CMDB, and HRSD modules.

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees in 30+ countries, we are fueled by curiosity, agility, and a commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently looking for a qualified candidate for the role of Assistant Vice President - APS to join our Practice team as a Presales Production Support. As part of this role, you will provide technical support and expertise to our sales team during the pre-sales phase. Responsibilities: - Thought Leadership - Automation Architecture and Solutions - Collaborate with sales, solutions, and delivery teams - Assist in proposal preparation and solution design - Conduct demonstrations and presentations - Define offerings, partnerships, and positioning - Provide consulting services for Production Support and Reliability Engineering - Stay updated with industry trends and technologies - Drive modernization initiatives in production support and Site Reliability Engineering - Conduct technical assessments and feasibility studies - Manage and oversee delivery for large, complex production support engagements Qualifications: Minimum Qualifications: - Bachelor's degree in computer science or relevant technical field - Strong technical knowledge in enterprise software systems, customer application development, databases, and cloud computing - Familiarity with application support processes and best practices Preferred Qualifications/ Skills: - Expertise in Application support, SRE principles, and cloud hyperscalars - Proficiency in scripting languages and automation tools - Experience with production support tools like ServiceNow, JIRA, AppDynamics, New Relic, ELK stack, Data Dog - Excellent communication and presentation skills - Ability to work independently and collaboratively in a fast-paced environment - Professional certifications in relevant areas (e.g., ITIL, AWS Certified SysOps Administrator) are desirable If you are a dynamic individual with the required qualifications and skills, we invite you to apply for this challenging role as Assistant Vice President - APS at Genpact. Join us in shaping the future and delivering value to our clients. Location: India-Hyderabad Education Level: Bachelor's / Graduation / Equivalent Job Posting: Jul 5, 2024 Unposting Date: Sep 3, 2024 Job Category: Full Time,

Job Title: ServiceNow Developer Location: Bengaluru Job Type: Full-time Experience Required: 38 years of experience with ServiceNow Reports To: ServiceNow Technical Lead / Architect About the Role: We are looking for a talented and motivated ServiceNow Developer to join our growing ServiceNow delivery team. As a developer, you will be responsible for the design, development, configuration, and customization of ServiceNow applications and services for enterprise clients across various industries. You will work closely with architects, business analysts, and customer stakeholders to implement solutions aligned with ServiceNow best practices and customer requirements. Key Responsibilities: • Develop and customize ServiceNow applications using business rules, script includes, client scripts, UI actions, UI policies, notifications, and flow designer. • Work on out-of-the-box and custom modules such as ITSM, ITOM, HRSD, CSM, or SecOps based on project needs. • Implement and maintain Service Catalogs, Workflows, SLAs, and Approvals. • Build and maintain custom applications using scoped apps and the ServiceNow Studio. • Develop REST/SOAP integrations, import sets, and MID Server configurations for external system connectivity. • Work with Service Portal widgets, pages, and theming to create rich user experiences (if applicable). • Participate in Agile sprints, code reviews, unit testing, and UAT support. • Document solutions, technical designs, and implementation approaches. • Follow platform governance, version control, and coding standards. • Troubleshoot and resolve platform issues and bugs effectively. Required Skills & Experience: • 36 years of experience working on the ServiceNow platform. • Hands-on experience with JavaScript, Glide API, Flow Designer, Notifications, and Client/Server-side scripting. • Solid understanding of ITIL processes and how they map to ServiceNow (especially for ITSM). • Experience working with ServiceNow Integrations (REST/SOAP APIs, LDAP, SSO, MID Server). • Familiarity with ServiceNow Studio, Scoped Applications, and Update Sets. • Experience working in Agile/Scrum teams and version-controlled environments (e.g., Git/SVN). • Working knowledge of Service Portal is a plus (optional for non-UI-focused roles). Certifications (Preferred): • Preferred: ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist (CIS – ITSM, HRSD, CSM, or ITOM) Certified Application Developer (CAD) Soft Skills: • Good communication and interpersonal skills. • Strong analytical and problem-solving mindset. • Ability to work independently and collaboratively in a fast-paced environment. • Eagerness to learn new modules and ServiceNow capabilities. If Interested please apply or reach out to below, 1. GANESH Moorthy - 7397124478 2. Vineet - 9945326371

Job Title: ServiceNow Solution Architect Location: Bengaluru Job Type: Full-time Experience: 8-20 years total experience, including 5+ years on the ServiceNow platform Reports To: ServiceNow Practice Head About the Role: We are looking for a proactive and technically strong ServiceNow Solution Architect to lead design, development, and delivery of enterprise-grade ServiceNow implementations. As part of a growing ServiceNow practice serving multiple clients, you will play a critical role in crafting robust solutions that are scalable, secure, and aligned with client needs and platform best practices. Key Responsibilities: • Lead the architecture and design of ServiceNow solutions across one or more modules such as ITSM, ITOM, HRSD, CSM, SecOps, or GRC. • Conduct requirement analysis, process reviews, and technical workshops with customer stakeholders. • Translate business requirements into well-architected technical solutions, including integrations and automation flows. • Design data models, ACLs, custom applications, and workflows in adherence with ServiceNow development standards. • Serve as the technical lead for project delivery teams, supporting developers and consultants throughout the implementation lifecycle. • Review technical designs, custom scripts, and integrations to ensure maintainability and performance. • Build and promote reusable components, frameworks, and accelerators to increase delivery efficiency. • Provide technical leadership during presales, PoCs, and estimation exercises, as needed. • Keep up to date with ServiceNow features and advise clients on upgrade paths and enhancement opportunities. Required Skills & Experience: • 815 years of total IT experience with at least 5+ years of hands-on ServiceNow architecture and implementation experience. • Expertise in ServiceNow core platform, custom app development, Flow Designer, Business Rules, Script Includes, and Service Portal. • Experience with at least two ServiceNow modules (e.g., ITSM, ITOM, HRSD, or CSM). • Strong understanding of Glide APIs, Scoped Applications, and data security (ACLs, roles). • Proven experience with REST/SOAP integrations, OAuth2, MID Servers, and external system communication. • Ability to lead discussions with technical and business stakeholders. • Familiarity with Agile delivery models, DevOps tools, and CI/CD in ServiceNow is a plus. Certifications: • Mandatory: ServiceNow Certified System Administrator (CSA) • Preferred: Certified Implementation Specialist (CIS – ITSM, ITOM, HRSD, or others) Certified Application Developer (CAD) Architect-level certification (CTA or in progress) Soft Skills: • Excellent written and verbal communication. • Strong analytical and troubleshooting abilities. • Ability to mentor developers and lead by example. • Comfortable working in multi-project, multi-customer environments. If Interested please apply or reach out to below. 1. GANESH Moorthy - 7397124478 2. Vineet - 8553832951

This role involves overseeing vendor operations, conducting audits, managing compliance documentation, and implementing best practices to ensure safe, efficient, and legally compliant transport services across all company locations. Ensure full compliance of employee transport operations with company policies, legal regulations, and safety standards. Conduct periodic audits of transport services, including vehicle fitness, driver credentials, route adherence, and safety equipment. Monitor and evaluate transport vendor performance against contractual SLAs and compliance KPIs. Maintain and regularly update transport compliance documentation, SOPs, and audit reports. Collaborate with cross-functional teams including Admin, HR, Security, and Legal to ensure integrated compliance efforts. Investigate transport-related incidents, accidents, or complaints and implement corrective actions. Conduct regular training and awareness programs for drivers and transport staff on safety, compliance, and behavioral protocols. Prepare and present compliance dashboards and reports to senior management and stakeholders. Stay updated with changes in transport laws, labor regulations, and industry best practices. Lead initiatives to digitize and automate compliance tracking and reporting processes. Coordinate with internal audit teams and external agencies during compliance inspections or audits. Develop and implement emergency response protocols for transport-related contingencies. Ensure compliance with data privacy and confidentiality standards in transport operations (e.g., GPS tracking, employee data). Support sustainability initiatives by monitoring fuel usage, emissions, and promoting eco-friendly transport options. Manage compliance for special transport needs such as night shifts, female employee safety, and differently abled employee access. Track and manage transport-related insurance, permits, and renewals in coordination with vendors. Qualifications & Skills: Bachelors degree 5+ years of experience in employee transport operations or compliance roles. Strong knowledge of transport regulations, safety standards, and vendor management. Excellent analytical, communication, and problem-solving skills. Proficiency in MS Office and transport management systems (TMS). Ability to manage multiple locations and work independently under minimal supervision.

We are seeking a talented and experienced ServiceNow Developer with hands-on CMDB expertise to join our team. The ServiceNow Developer will be responsible for designing, developing, and maintaining ServiceNow applications and workflows, with a particular emphasis on enhancing and optimizing our Configuration Management Database (CMDB). This role will focus on streamlining and automating business processes within our organization, leveraging CMDB capabilities to improve IT asset management, service mapping, and overall system reliability. Responsibilities: Develop business applications, test scripts, and process workflows using scripts, Script Includes, UI Policies, UI Actions, Data Policies, Client Scripts, Business Rules, Web Services, Data imports, Record Producers, etc. Configure Email Notifications (Table/Event based) Implement system security setting by creating/modifying Access Control List (ACL) Configure Custom Application related fields, forms, lists, views, email notifications, user roles and access controls Work on Employee Center branding and customization as per customer's requirements Use Restful Web Services to communicate with different applications with hands on REST APIs as well as other integration Create Data Sources and Load the ServiceNow tables with different data formats Create/modify ServiceNow Reports and Configure Dashboard by adding them as report widgets and sharing the same with required audiences Implement and configure Service Catalog and Knowledge Management Fulfillment of access provisioning/revocation via catalog item request Implement SSO and directory integration solutions Configure/customize Agent chat for Employee Center Optimize application performance and scalability Track and monitory ServiceNow license usage as well as optimize the same Conduct peer reviews and maintain coding standards Ensure proper documentation of all customizations and integrations Monitor and improve system performance as well as conduct regular health checks & implement optimizations Evaluate enhancement requests and identify appropriate solutions Proactively identify CI classes, attributes, and relationship types that are required Perform CMDB data updates against requests. This can involve CI creation, modification and retirement Develop and maintain integrations to populate the CMDB Configure and maintain reports/dashboards (including CMDB health metrics & preferences configuration) Add new attributes to CI classes based on requirements Develop and monitor CI data health reports / dashboards and resolve any issues Investigate issues with ServiceNow discovery and working on resolving them Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB Perform actions to improve CSDM alignment (E.g. data migration to correct classes as per CSDM) Perform CMDB data audits and Configure policies on CMDB data manager Manages the design, development, and implementation of process and / or CMDB enhancements Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Management Validate CMDB functionality as part of ServiceNow platform upgrades and deployments Qualifications Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. Minimum of 5 plus years of hands-on experience in ServiceNow development and administration. Proficient in ServiceNow development, including scripting (JavaScript, Glide Record, ACLs), workflow design, and application development. Experience with ServiceNow integrations, web services, and data sources. Expertise with ITSM module; experience with several modules is an advantage. Familiarity with agile development methodologies and DevOps practices. Strong knowledge of ITSM, ITIL processes, and best practices Experience with Agile/Scrum methodologies ServiceNow Certified System Administrator (CSA) certification is required; additional certifications such as Certified Application Developer (CAD) and/or Certified Implementation Specialist in Discovery are highly preferred. Proficiency in SQL and database management systems. Strong problem-solving and analytical skills to identify and resolve complex technical issues. Excellent written and verbal communication skills to effectively collaborate with cross-functional teams and stakeholders. Meticulous attention to detail to ensure high-quality deliverables and adherence to best practices.

Servicenow Developer with administration and implementation experience of ServiceNow modules to meet the business needs. Resource with in depth of understanding of the ITIL processes and sound knowledge on platform features with rich hands-on with administration activities Responsibilities Provide support and maintain the platform/Tools as per the agreed service levels (Available, Stable, Performant, Usable and Maintainable) Servicenow tooling Perform implementation tasks, including configuration, integration, testing, requirements analysis and solution design Worked on full-scale implementation of atleast 2 Servicenow modules (ITSM/FSM/ITBM/HAM/HRSD/) Design, develop and configure out of the box workflows, forms, scripts and create / maintain custom objects to meet business requirements using agile methodologies Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions Create and configure Business Rules, Client Scripts, UI Policies, UI Actions and ACLs Understand the business needs and rapidly prototype new solutions Good hands on experience on ServiceNow integration with other application/system Using SOAP, REST, JSON As part of Ombuds, Work with end users to resolve support issues within ServiceNow Take active part in platform upgrades (impact analysis, identify upgrade path, realize) Proactively work on limiting the customizations, demo the useful features, optimize license/support costs Extensive experience in creating/adapting ServiceNow reports and dashboards Identifies opportunities for asset reuse that reduces overall solution cost and development time

Skills: ServiceNow, ITIL, ITSM, Solution Analysis Business Analyst with expertise in Requirement gathering, solutionanalysis and realize the changes in effective & efficient way. Havingin-depth understanding of the ITIL processes, hands-on expertise and deliveringprojects in the domain of IT. Responsibilities: Analyze complex business problems and determine an IT solution Gather data and analyze business and user needs, In terms of Functional and Non-Functionals Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable. Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution Enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs Apply ITIL best practices to improve and streamline IT service management processes Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions Identifies opportunities for asset reuse that reduces overall solution cost and development time Perform the validation of solutions is being built/realized, together with the business process Responsible Together with the project team you put the solution into production and roll it out in the organization. Requirements: Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related field Minimum 10 years of IT experience and 4-8 years of experience as Business Analyst / Solution Analyst role Strong knowledge on any one of the platforms/packages (Ex: ServiceNow) Strong understanding of ITIL processes and ITOM model Experience with ServiceNow ITSM, ITOM, and other relevant modules. Good inter personal skills (Communication, Collaboration, Openness, Transparent..) Strong written and verbal communication skills including technical writing skills We are seeking a highly skilled and experienced Business Analyst withexpertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management)model experience. The ideal candidate will have a strong background in theimplementation, migration, and maintenance of IT services and solutions.

Job Information Work Experience 8-10 years City Hyderabad Country India SKills: ServiceNow, FSM, ITOM, ITSM, CSM Service now Lead with expert knowledge level on theplatform and rich implementation experience of various modules (ITSM, FSM,ITBM, CSM) to meet the business needs. Resource with in-depth understandingof the ITIL processes, sound knowledge on OOTB implementation and integrationsat Enterprise level, excellent design and behavioral skills. Responsibilities: Demonstrate, design, and implement the platform modules inline with business needs. Design, develop and configure out of the box workflows,forms, scripts and create / maintain custom objects to meet businessrequirements using agile methodologies. Provide expert level support and maintain the ServiceNowplatform as per the agreed service levels (Available, Stable, Performant,Usable and Maintainable) Work closely with functional teams, architecture teams inpositioning the modules into the landscape. Play a key role in creating and adapting the designguidelines, best practises together with the Platform Architect, other Leadsand SEs Perform ServiceNow implementation tasks, including configuration, integration, testing, requirements analysis and solution design. Worked on full-scale implementation of Servicenow modulesfor ITSM, FSM, ITBM, CSM. Facilitate workflow enhancements to the ServiceNowapplication including automation and/or additional self-service features andfunctions. Understand the business needs and rapidly prototype newsolutions. Create and configure Business Rules, Client Scripts, UI Policies, UIActions and ACLs. Good hands-on experience on ServiceNow integration withother application/system Using SOAP, REST, JSON Coach/ guide the current ServiceNow team in support andoperations and projects Take active part in platform upgrades (impact analysis,identify upgrade path, realize) Provide technical and thought leadership in both systemintegration and application development, while also promoting best practices inthese areas Proactively work on limiting the customizations, demo theuseful features, optimize license/support costs, provide reporting &dashboards useful. Identifies opportunities for asset reuse that reducesoverall solution cost and development time Requirements: Bachelor's degree in Engineering, or equivalent experiencein related field 6-10 years of experience in Design, Develop ITapplications 5+ years of implementation/administration experience onServiceNow platform Hands-on experience in development / customization /configuration of ServiceNow modules for ITSM (Request, Incident, Change,Problem, Config), FSM, ITBM and CSM Demonstrates excellent knowledge ofServiceNow toolset and integrations with related systems Strong knowledge on the ServiceNow platform (Out of theBox features, workflows) (Optional) Certifications: ServiceNow Administratoror ServiceNow Implementation Certification of ITIL processes & Agilemethodologies is added advantage Experience as Java Developer, Scrum Masterfor the product team is an added advantage check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#1AB2A6;border-color:#1AB2A6;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Business Analyst Service now Core Skills: ITIL | Solution Analysis | ServiceNow (Basic Knowledge)|Business Process Design | SaaS & IT Strategy | Data-Driven Decision Making Professional Summary: Dynamic and detail-oriented Business Analyst with a foundationin IT Service Management (ITSM), solution analysis, and digital transformation.Proven ability to bridge the gap between business needs and technicalexecution, ensuring the delivery of high-quality, sustainable, and user-centricIT solutions. Equipped with practical knowledge of ITIL best practices andhands-on involvement in ServiceNow-based and other platform-ledimplementations. Combines analytical thinking with a deep understanding oftechnology evolution and SaaS ecosystems to support organizations in drivingoperational excellence and continuous improvement. Key Responsibilities & Contributions: Analyze and dissect complex business processes to identify pain points and recommend robust IT-enabled solutions. Conduct end-to-end requirements gathering and translate business needs into detailed functional and non-functional specifications. Ensure proposed solutions are available, stable, performant, secure, and scalable , adhering to enterprise architecture standards. Collaborate closely with Business Stakeholders, Solution Architects, Development, QA, and Change Management teams to shape and deliver solutions that align with strategic objectives. Drive business process optimization using ITIL-based frameworks, leading to increased service efficiency and quality. Support and guide decision-making through data analysis, dashboards, and visualization tools. Provide advisory on technology trends and recommend fit-for-purpose SaaS and cloud solutions, fostering digital maturity and innovation. Identify and promote reuse of existing assets and capabilities , ensuring cost-effective delivery and reduced time-to-market. Participate in UAT and solution validation, working with Business Process Owners to ensure solution fitness and readiness. Assist with go-live readiness , deployment planning, and post-implementation support, ensuring smooth transition and adoption. Technical & Functional Expertise: Platforms: ServiceNow (basic to intermediate), Jira, Confluence, SharePoint Frameworks: ITIL v3/v4, Agile (Scrum/Kanban), Waterfall Tech Awareness: API integrations, SaaS architecture, ITSM modules, cloud adoption patterns Requirements & Qualifications: Bachelors degree in Science, Engineering, Business Administration, or equivalent experience 4+ years of experience in Business Analysis or Solution Analyst roles, with strong exposure to IT projects and enterprise environments Understanding in process modeling, documentation, and stakeholder facilitation Understanding of ITIL concepts and how they apply to ITSM tool chains like ServiceNow Excellent communication skills (verbal and written), with an ability to simplify the complex for varied audiences Team player with high emotional intelligence, openness to feedback, and proactive mindset Added Value: Experience working in cross-cultural and multi-vendor environments Ability to translate technical language into business-friendly terms Strong focus on user experience (UX) and service usability Passionate about continuous improvement, innovation, and change enablement

ServiceNow Developer (SNOW,ITSM) -Chennai/Bangalore/Pune - 4-8 Years ( 2 PM to 11 PM ) Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About this Team This is enterprise ServiceNow team and the person would be part of a big team in India and global team to deliver ServiceNow for FIS employees and clients. What you will be doing: Requires effective planning, scheduling, researching and writing skills Thorough knowledge of information mapping concepts Skill in investigation and analysis, preparing written material and business communication and training. Proficient with the following application : ServiceNow What you bring: Should have a total of 4 to 8 years of experience with ServiceNow Development Candidate should have experience in Designing new implementation within ServiceNow. Candidates should have good knowledge on ServiceNow Scripting - Client Scripts, Business rules, Jelly scripts, UI pages and others. Work experience in development of Service Portal Strong knowledge with ITSM process What we offer you An exciting opportunity be a part of World s Leading FinTech Product MNC A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step

Location: Chennai Detailed JD: Over 4+ years of experience working in Salesforce platform. Well versed in both Salesforce Classic and Lightning. Hand on exp on APIs : Rest API, SOAP service, File transfer(SFT) Good hands on exp on Visual Force Page and Data Loader , Outbound File Routing Knowledge of Sales and Service Cloud. Additional knowledge of any other SF clouds will also be advantageous. Should have good understanding on Profiles, Permission Sets, Public Groups, Sharing Settings and Sharing Rules. Proficient with Salesforces Apex Classes, Triggers and Batch jobs. Proficient with SOQL and SOSL statements. Good understanding of functional mapping of salesforce objects - Account/Contact/Opportunity etc. Collaborate with business analysts, developers, and stakeholders to address production issues/bugs. Identify and track production bugs using JIRA/ITSM, collaborating with developers for prompt resolution. Excellent written and verbal communication skills and Strong analytical and problem-solving abilities. Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment. Wellbeing programs & work-life balance - integration and passion sharing events. Attractive Salary and Company Initiative Benefits. Courses and conferences. Attractive Salary. Hybrid work culture. Lets Grow Together

Apply directly to below link Link :: https://www.jobs.global.fujitsu.com/job/ServiceNow-ITSM_Technical-Consultant_2002/2002-en_US/ or Mail your Resume along with below details to Priya.jagadale@fujitsu.com Name :: Contact no :: Total Exp :: Rel Exp :: Cur Ctc :: Exp Ctc :: Notice period :: Skills :: Current location :: Ok for Pune/Chennai/Bangalore/Noida location :: Ok for hybrid mode :: We are looking for a ServiceNow ITSM Implementation Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will In depth knowledge of the ServiceNow Platform, from the technology, development, integration an d modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards. Provide integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations. Suggest and implement proposals for process improvements within projects, once agreed. Use new technologies and methods actively to develop competitive services on customer projects. Provide technical documentation on modules / products, following company standards on customer projects. Maintain high level of product and solution knowledge and maintains an up to date skills profile in ServiceNow and Java Scripting, HTML. Ability to drive business requirements and take an active/leading role with customer stakeholders including C level / director level / users. Designing and configuring ServiceNow ITSM suites Coordinate with your respective Product System Administrator counterpart and/or Platform System Administrator (if applicable) and assist when new ServiceNow patches/releases are applied to instances Providing ServiceNow configuration assistance including, but not limited to: data imports and software integrations Assisting in troubleshooting patch / release management issues focusing on ITSM Develop UI forms, fields, notifications and workflows Maintain JavaScript server/client code Create, monitor, modify, and publish service catalog workflows with approvals Create an access control rule (ACL) Regards, Priya.jagadale@fujitsu.com

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skillsMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency in your work. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Good To Have Skills: Experience with IT service management frameworks.- Strong understanding of application development methodologies.- Experience in integrating applications with third-party services.- Familiarity with database management and data modeling. Additional Information:- The candidate should have minimum 7.5 years of experience in BMC Helix ITSM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education