3-7 years of hands-on experience with ServiceNow. - Experience working with ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, and Service Catalog. - Troubleshoot and resolve issues by understanding ServiceNow logs and adhering to best practices. - Configure workflows within the ServiceNow system. - Monitor platform health, usage, and overall compliance. - Manage and resolve incidents and problems on ServiceNow applications. - Perform daily platform maintenance, performance monitoring, error identification, and remediation. - Manage User/Group Access and Access Control Lists (ACLs). - Create and maintain a knowledge base and provide functional training for ServiceNow users. - Continuously enhance and improve ServiceNow applications and processes. - Develop metrics, reports, and dashboards to measure the effectiveness and efficiency of processes and systems. - Exhibit excellent communication and client-handling skills. - Show a willingness to learn and adopt new technologies.

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion Bring in Service improvements to improve the overall Process maturity KEY SKILLS AND COMPETENCIES 8-10 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Effective Communication skills Mandatory Skills: ITIL Change Mgmt.

Must-Have** 1. 08+ years of strong experience of software development including 6+ years of relevant experience in ServiceNow applications development and implementation of IT products ITSM, SPM CSM, HRSD, ITAM, ITOM, Sec-Ops, GRC, Legal .

ServiceNow Developer- Detailed JD *(Roles and Responsibilities) ServiceNow developer with knowledge on configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. Knowledge on automation using Service now tools / features Experience in writing PowerShell scripts. Mandatory skills* Working knowledge with SNOW Integration Hub Workflow administration, third party integration Designing forms in SNOW Desired skills* Working knowledge with SNOW Integration Hub Workflow administration, third party integration Designing forms in SNOW Domain* Retail Work Location - Chennai Mcity Total Yrs. of Experience - 5+Yrs Relevant Yrs. of experience - 4+Yrs

Client: Simeio Job Location: Bangalore, Experience Required: 5+ years Mode of Work: Hybrid Job Title: Service Now Developer Primarily, we are looking for one resource with the following skill set: 5 plus years of ServiceNow platform development experience 2 plus years of Experience in the SecOps, Knowledge on other modules is a plus ( ITSM, CSM, ITBM, Custom Applications, Employee Service Center Portal and UI Builder) 2 plus years of experience with at least 1 scripting language such as JavaScript or AngularJS 1 plus years of experience working within an Agile development framework. Hands-on experience developing applications in the ServiceNow Service portal framework. Hands-on experience with AngularJS, Service Portal widgets, and pages Advanced level experience with ServiceNow primary toolset: Service portal Business rules Client scripts Script includes Script actions/events Import sets Export sets Asynchronous transformation Scripted REST Please fill in all the essential details below & attach your updated resume & send it to Ralish.sharma@compunnel.com 1. Total Experience: 2. Relevant Experience in Service Now Development : 3. Experience in Security OPS : 4. Experience in JavaScript/Angular( Anyone) : 5. Experience in Agile Development : 6. Experience in the Service Now portal Framework : 7. Experience in any Service portal, Business rules/Client scripts/Script includes/Script actions/events/Import sets/Export sets/Asynchronous transformation/Scripted REST: (Anytwo) 8. Current company : 9. Current Designation : 10. Highest Education : 11. Notice Period: 12. Current CTC: 13. Expected CTC: 14. Current Location: 15. Preferred Location: 16. Hometown: 17. Contact No: 18. If you have any offer from some other company, please mention the Offer amount and Offer Location: 19. Reason for looking for change: If the job description is suitable for you, please get in touch with me at the number below: 9910044363 .

Primary mandate skill required : Problem Management Secondary mandate skill required : Major Incident Management Notice Period : Immediate Joiners only Interested candidates can share your updated resume to the below email id: sowmiya.m212910@cognizant.com

Job Description : Discovery and Event Management: Implement and manage ServiceNow Discovery to identify and maintain Configuration Items (CIs). Investigate issues with ServiceNow discovery and working on resolving them Add new attributes to CI classes based on requirements Configure and optimize ServiceNow Event Management, including integrations with third-party monitoring tools. Diagnose and resolve complex discovery and event management issues. CMDB Management and Enhancement: Manage and enhance the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM). Configure and maintain reports/dashboards (including CMDB health metrics & preferences configuration) Monitor data populated on CMDB health dashboard and CMDB & CSDM data foundations dashboard. Taking actions like working on deduplication tasks, stale tasks etc. to improve the data quality. Configure policies on CMDB data manager Implement advanced CMDB features, including Agent Client Collector (ACC) and service mapping for application and infrastructure components. Integration and Customization: Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like AD, MID Servers, and cloud environments. Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. Mandatory Qualifications: ServiceNow ITOM Expertise: Proven experience in implementing and managing ServiceNow Discovery and Event Management solutions. CMDB Knowledge: Strong understanding of the CMDB lifecycle, including discovery, service mapping, and CI data integrity. Integrations: Hands-on experience with REST, SOAP, and API integrations for systems like AD, MID Servers, and credential stores. Technical Skills: Proficiency in JavaScript and the ability to develop custom patterns and workflows. Cloud Infrastructure: Experience with cloud-native infrastructure and cloud discovery tools. CSDM Framework: Strong knowledge of the Common Service Data Model (CSDM). Overall minimum 5 years of experience

Role & responsibilities The ServiceNow GDN Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during implementation. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of any ServiceNow module. Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client. Exceptional Interpersonal Skills & Ability to work Independently and with a team.

Greetings from TCS!!! Come and join us for an exciting career with TCS!!! Date: 31st May 2025 Venue: Pune: TATA Consultancy Services Maan, Sahyadri Park, Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjawadi, Pune, Maharashtra 411057 Chennai: TATA Consultacny Services Taramani 100 Feet Road, 165/1A, New Colony Road, Velachery, Chennai, Tamil Nadu 600042 NCR: TATA Consultancy Services Lucerna Tower Plot A2B, Sector 125, Noida, Uttar Pradesh 201303 Role: ServiceNow Desired Experience Range: 4 - 13 years Location: Chennai/Pune/NCR Must Have Experiences and Skills: Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond. Strong understanding of ServiceNow Development Platform including, ITSM, ITOM, CMDB, Asset Management, APM, Custom Development, integrations Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow, Flow Design. Hands-on knowledge of HTML, CSS, Angular, JavaScript, AJAX, and third party controls Identify system deficiencies and recommend solutions Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Greetings from TCS!!! Come and join us for an exciting career with TCS!!! Date: 31st May 2025 Venue: Pune: TATA Consultancy Services Maan, Sahyadri Park, Plot No. 2 & 3, Phase 3, Rajiv Gandhi Infotech Park, Maan, Hinjawadi, Pune, Maharashtra 411057 Chennai: TATA Consultacny Services Taramani 100 Feet Road, 165/1A, New Colony Road, Velachery, Chennai, Tamil Nadu 600042 NCR: TATA Consultancy Services Lucerna Tower Plot A2B, Sector 125, Noida, Uttar Pradesh 201303 Role: ServiceNow Desired Experience Range: 4 - 13 years Location: Chennai/Pune/NCR Must Have Experiences and Skills: Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond. Strong understanding of ServiceNow Development Platform including, ITSM, ITOM, CMDB, Asset Management, APM, Custom Development, integrations Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow, Flow Design. Hands-on knowledge of HTML, CSS, Angular, JavaScript, AJAX, and third party controls Identify system deficiencies and recommend solutions Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Location: Chennai & Kolkata Experience: 3 to 7 Years Notice Period: Immeidate to 30 Days Key Responsibilities: Service Management: Incident, Problem, and Change Management: Analyzing, managing, and resolving incidents, identifying root causes of problems, and implementing changes to IT systems. Service Level Agreements (SLAs): Monitoring and ensuring adherence to service level agreements, analyzing performance metrics, and suggesting improvements. Process Improvement: Process Documentation: Creating and updating process documentation, including user guides, procedures, and training materials. Continual Service Improvement (CSI): Identifying opportunities for process improvement, implementing changes, and measuring the impact of improvements. Collaboration and Communication: Stakeholder Management: Collaborating with IT and business stakeholders to understand needs, gather requirements, and communicate progress. Communication: Providing clear and concise communication to users, IT teams, and other stakeholders. Tools and Technology: ITSM Tools: Utilizing ITSM tools like ServiceNow, Remedy, or others to manage incidents, changes, and problems. Configuration Management: Maintaining configuration management databases and tracking IT assets. IT Knowledge: Strong understanding of IT infrastructure, systems, and technologies. IT Service Management (ITSM) Frameworks: Knowledge of ITIL (Information Technology Infrastructure Library) or other ITSM frameworks. Analytical Skills: Ability to analyze data, identify trends, and suggest solutions. Communication and Interpersonal Skills: Strong verbal and written communication skills, along with the ability to build relationships with stakeholders. Problem-Solving: Ability to troubleshoot issues and identify root causes.

Mindtree Limited is looking for Specialist - Package Implementation to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

. Job Title: Business Service manager Key Accountabilities: Service delivery management according to contractual obligations and customer expectations. Plan, schedule, monitor and manage the design, implementation, testing, and building of Contact Center service solutions. Track progress and review project tasks to ensure deadlines are met Assess project issues and identify solutions to meet productivity, quality and customer goals Sign-off service implementation upon finalization against agreed specifications (requirements, security, performance) Organize handover to operations team as well as for business stakeholders. Continuous service improvement. Streamline end-to-end processes and automating systems to improve efficiency. Experience/ Skills/Qualifications: Lead senior level relationships with customers and suppliers. ITIL Foundation (good to have) Project certifications as PMP, Prince (good to have) Proficiency in managing ITSM tools, preferably ServiceNow At least 5 years proven experience as project manager and service manager In depth and proven experience in Telecommunications environment Agile project delivery Experience at working in a fast moving and changing environment Ability to provide direction and work with virtual, international teams Self-motivated and flexible with a can do attitude Proficient English skills

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details As a ServiceNow Developer, you will play a crucial role in the design, development, and implementation of ServiceNow solutions within our organization. You will be responsible for configuring and customizing the ServiceNow platform to meet the business requirements and improve overall IT service management processes. Your expertise will contribute to enhancing efficiency, automation, and user experience. Responsibilities: Configure and customize ServiceNow to meet specific business needs. Troubleshoot complex issues within the ServiceNow platform and deliver timely resolutions. Evaluate new features and provide comprehensive analysis and recommendations. Produce and maintain detailed system documentation, including design specifications, troubleshooting guides, deployment processes, and testing procedures. Research and evaluate alternative solutions to identify the most efficient and cost-effective approaches. Ensure that non-functional requirements such as data security, solution integrity, testability, and performance are met within the ServiceNow platform. Keep up to date with new features and capabilities of the ServiceNow platform. Proactively share knowledge with team members. Provide technical coaching and oversight to junior developers. Participate in code reviews to ensure quality standards are met. Estimate solution complexity based on factors such as time, cost, and quality. Education and work experience: Minimum of 5 years of professional experience in designing and developing solutions within ServiceNow, including expertise in ServiceNow upgrades. Demonstrated mastery of ServiceNow API with a focus on complex integrations using advanced web services like REST and SOAP. Proven track record of seamlessly integrating ServiceNow with diverse systems, showcasing advanced expertise in data exchange technologies. Proficiency in JavaScript programming for scripting within the ServiceNow platform. Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures. Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades. Skills and knowledge: Ability to communicate effectively with stakeholders at all levels within the organization. Practical experience with agile methodologies and tools. Proven ability to drive results and readiness across multiple solutions. Possession of an ITIL certification is preferred. Possession of ServiceNow certificates is preferred. . ServiceNow Developer ServiceNow Platform JavaScript Configuration Integration Scripting Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures. Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades. Demonstrated mastery of ServiceNow API. Excellent in written and oral Communication TeamPlayer What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Job Details As a ServiceNow Developer, you will play a crucial role in the design, development, and implementation of ServiceNow solutions within our organization. You will be responsible for configuring and customizing the ServiceNow platform to meet the business requirements and improve overall IT service management processes. Your expertise will contribute to enhancing efficiency, automation, and user experience. Responsibilities: Configure and customize ServiceNow to meet specific business needs. Troubleshoot complex issues within the ServiceNow platform and deliver timely resolutions. Evaluate new features and provide comprehensive analysis and recommendations. Produce and maintain detailed system documentation, including design specifications, troubleshooting guides, deployment processes, and testing procedures. Research and evaluate alternative solutions to identify the most efficient and cost-effective approaches. Ensure that non-functional requirements such as data security, solution integrity, testability, and performance are met within the ServiceNow platform. Keep up to date with new features and capabilities of the ServiceNow platform. Proactively share knowledge with team members. Provide technical coaching and oversight to junior developers. Participate in code reviews to ensure quality standards are met. Estimate solution complexity based on factors such as time, cost, and quality. Education and work experience: Minimum of 5 years of professional experience in designing and developing solutions within ServiceNow, including expertise in ServiceNow upgrades. Demonstrated mastery of ServiceNow API with a focus on complex integrations using advanced web services like REST and SOAP. Proven track record of seamlessly integrating ServiceNow with diverse systems, showcasing advanced expertise in data exchange technologies. Proficiency in JavaScript programming for scripting within the ServiceNow platform. Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures. Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades. Skills and knowledge: Ability to communicate effectively with stakeholders at all levels within the organization. Practical experience with agile methodologies and tools. Proven ability to drive results and readiness across multiple solutions. Possession of an ITIL certification is preferred. Possession of ServiceNow certificates is preferred. . ServiceNow Developer ServiceNow Platform JavaScript Configuration Integration Scripting Comprehensive understanding of ServiceNow capabilities and successful implementation of best practices and procedures. Expertise in IT Service Management (ITSM), Configuration Management Database (CMDB), Service Portal, Request Management, and performing ServiceNow platform versions upgrades. Demonstrated mastery of ServiceNow API. Excellent in written and oral Communication TeamPlayer What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED Equal Employment Opportunity Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Job Descriptions: Good in Communication User support & VC Support Hardware/software troubleshooting and resolution. L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Asset inventory (PIV), Asset related activities End user project related activity (Like OS upgradation, coverage tool update, etc...) printer installation. Office 365 support Maintain a details of asset Inventory. Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required. Escalation of unresolved incidents to L2 engineer Working on the tickets and updating correct artifacts on the ITSM portal.

Job Title: Service Desk Manager Job Description: We are seeking a highly experienced Service Desk manager to join our team. The successful candidate will have a minimum of 8 years experience in managing service desk operations including a minimum of 2 years experience in handling a team, with expertise in ticketing tools, understanding IVR and call routing and knowledge management. Key Responsibilities: Manage the day-to-day operations of the service desk team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. Develop and implement processes and procedures for the service desk to ensure that customer inquiries are handled efficiently and effectively. Evaluate and implement ticketing tools, understanding IVR and call routings, and knowledge management systems to improve the efficiency and effectiveness of the service desk. Collaborate with other departments to identify and resolve cross-functional issues, ensuring that customer inquiries and issues are addressed in a timely and effective manner. Develop and maintain relationships with key stakeholders, including customers, vendors, and partners, to ensure that the service desk is meeting their needs and expectations. Ensure that the service desk team is properly trained and equipped with the necessary tools and resources to effectively perform their duties. Manage the budget and resources of the service desk, ensuring that expenditures are in line with business objectives and priorities. Provide regular reports and metrics on the performance of the service desk and use this data to continuously improve the efficiency and effectiveness of the service desk. Qualifications: Bachelors degree in a related field or equivalent work experience. A minimum of 8 years experience in managing service desk team, with expertise in ticketing tools, understanding IVR and call routing, and knowledge management. Strong leadership and management skills, with the ability to effectively lead and motivate a team. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, vendors, and partners. Strong analytical and problem-solving skills, with the ability to quickly identify and resolve complex issues. Knowledge of IT service management best practices, including ITIL. Strong project management skills, with the ability to effectively manage multiple projects simultaneously. Experience with IT service management tools, including ticketing systems and knowledge management systems.

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 to 9 years of experience in ITSM,Problem Management,Root Cause Analysis,Proactive Problem Management, Reactive Problem Management,BMC Helix ,Dynatrace to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? **Looking for Immediate Joiners and 15 Days Notice Period** Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com

Min 1 Yr Exp Into Technical Support International Voice Any Graduate WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - Pune Share resume on: 8905959447(Surbhi) Perks and benefits CTC - 4LPA Incentives Allowances Both way cab's

About Job: We are hiring a talented Systrack Deployment professional to join our team. If you re excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us. 4-7 yrs. In implementing Systrack and similarUser experience & Automation platforms (Nexthink, Atternity) Plan, Design & implement Systrack platform for Automation use cases and User experience monitoring Rollout Systrack on user devices and be able to monitor the device performance and explain the dashboards, User experience measurements to customer on a regular basis Integrate ITSM platform with Systrack Work with Customer s team to ensure prerequisites access are available before the implementation Work with Security teams to solve all the clarifications of the Systrack platform for getting approval on the implementation of the platform Analyze and understand customer s environment for scope of automation Analyze new use cases and Implement new automation in Systrack Should be an expert in PowerShell Review and edit requirements, specifications, and processes related to the monitoring of devices Translate large & complex data into effective automation requirements Create new dashboards in Systrack and modify the parameters About Job: We are hiring a talented Systrack Deployment professional to join our team. If you re excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us. 4-7 yrs. In implementing Systrack and similarUser experience & Automation platforms (Nexthink, Atternity) Plan, Design & implement Systrack platform for Automation use cases and User experience monitoring Rollout Systrack on user devices and be able to monitor the device performance and explain the dashboards, User experience measurements to customer on a regular basis Integrate ITSM platform with Systrack Work with Customer s team to ensure prerequisites access are available before the implementation Work with Security teams to solve all the clarifications of the Systrack platform for getting approval on the implementation of the platform Analyze and understand customer s environment for scope of automation Analyze new use cases and Implement new automation in Systrack Should be an expert in PowerShell Review and edit requirements, specifications, and processes related to the monitoring of devices Translate large & complex data into effective automation requirements Create new dashboards in Systrack and modify the parameters

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services ?IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc ) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

Must have strong design, development, and maintenance of Automic Workload Job scheduler Configure, manage, and troubleshoot Automic environments. Design and schedule jobs Develop and maintain scripts in Automic scripting language and other languages like Shell, batch, SQL, and Python Strong knowledge of SQL/PLSQL Troubleshoot issues, perform log analysis, and resolve problems within the Automic environment. Experience working in Agile methodology and working with client directly as required. Coordinate between onsite/offshore teams for collaboration Retail Domain Knowledge Knowledge of Git, CI/CD, and cloud technologies Experience in Production Support and ITSM process Be flexible and ready to work in shifts

Role & responsibilities Key Responsibilities: Oversee the Change Management process globally, ensuring adherence to ITIL standards across all technical towers. Review and approve change requests, ensuring proper risk assessment, business impact analysis, and the inclusion of appropriate approvers. Verify successful testing of all production changes in test environments, maintaining evidence such as change numbers or test results. Drive change approvals with technical teams, CAB, and Executive Committees. Handle Emergency and Urgent Change Requests with minimal business impact. Perform Failed Change Reviews (FCR) , ensuring timely completion of FCR templates, root cause analysis, and tracking of open actions. Maintain and update the Forward Schedule of Changes and chase backlog items. Conduct fail change analysis and prepare Daily, Weekly, and Monthly CAB reports . Monitor and validate data loading into DWH databases, including ETL processes and data validation from MSC centers. Conduct regular backups and restore procedures in accordance with organizational policies. Use tools such as BMC Remedy for ticket management and Tivoli for data monitoring. Manage incident and problem tickets , ensuring resolution within SLA. Support system registration and validation processes and maintain compliance with SOX inventory requirements .