Job Description: We are looking for a talented ServiceNow Developer with a focus on Integrations to enhance and optimize our enterprise service management capabilities. As a ServiceNow Developer, you will be an integral part of our IT team, responsible for developing and implementing integration solutions within the ServiceNow platform. You will work closely with architects and other team members to create high-quality, scalable, and efficient integration solutions. Key Responsibilities: Develop and implement integration solutions according to technical requirements and business needs. Collaborate with architects to design integration solutions, ensuring they are in line with architectural guidelines and best practices. Utilize ServiceNow's Integration Hub and Flow Designer for building integrations with external systems. Write, test, and debug scripts using JavaScript and other relevant technologies. Document the integration processes, including design, configuration, and customization details. Assist in the continuous improvement of integration standards and practices. Provide technical support and maintenance for existing integration solutions. Skills and Qualifications: Bachelors degree in computer science, Information Technology, or related field. Proven experience in ServiceNow development, specifically with integrations. Proficient in JavaScript, Rest APIs, SOAP, and other relevant technologies. Familiarity with the ServiceNow Integration Hub and Flow Designer. Good understanding of ITIL and service management processes. Excellent problem-solving, analytical, and communication skills. ServiceNow Certified Application Developer or similar certification is preferred. Role & responsibilities Preferred candidate profile

Roles and Responsibilities Design, develop, test, and deploy ITSM solutions on the ServiceNow platform to meet business requirements. Collaborate with stakeholders to gather requirements and design workflows for new or existing processes. Develop custom scripts using JavaScript to automate tasks and integrate with other systems. Troubleshoot issues related to ITSM implementations and provide technical support as needed. Participate in Agile development methodologies such as Scrum to deliver high-quality products. Desired Candidate Profile 10-16 years of experience in IT services & consulting industry with expertise in ITSM (ServiceNow). Strong understanding of integration concepts between different systems using APIs, web services, etc. Proficiency in Flow Designer tool within ServiceNow platform for creating complex workflows. Experience working with various technologies including JavaScript programming language.

Notice Period : Immediate joiners preferred Job Summary: We are seeking a dynamic and detail-oriented PMO & Operations Specialist to support our Project Management Office (PMO) and operations teams. The ideal candidate must have experience in project management, operations management, and process optimization in an IT MSP environment, particularly in areas such as Networking, Cloud, Datacenter, and Virtualization. In this role, you will be responsible for assisting in project execution, ensuring effective operations, and supporting the PMO with reporting, tracking, and communication of project statuses, along with managing front-end activities and client interactions. Key Responsibilities: Assist in planning, coordinating, and executing projects, ensuring alignment of inputs and deliverables. Serve as the main contact for client inquiries related to project status, deliverables, and technical issues (Networking, Cloud, IT infrastructure). Maintain up-to-date project documentation (plans, reports, communications). Support IT MSP operations, collaborating with project managers on schedules, milestones, and timelines. Track project progress, identify risks, and facilitate meetings. Improve operational efficiency through data analysis, process improvements, and KPI monitoring. Ensure departmental operations align with business goals and support the implementation of business strategies. Liaise between PMO, operations teams, and stakeholders to meet project and operational goals. Contribute to reports on project performance, risks, and key metrics. Assist with PMO tools, resource allocation, budgets, and best practices development. Required Skills: Experience: 2-4 years of experience in project management, operations, or related fields within the IT MSP environment. Project Management Skills: Familiarity with project management methodologies (e.g., Agile, Waterfall), tools (e.g., MS Project, Jira, Trello), and documentation practices. IT MSP Knowledge: Understanding of IT MSP environments, particularly in Networking, Cloud, Datacenters, Virtualization, and related technologies. Operations Knowledge: Understanding of process optimization, operational efficiency, and key performance indicators (KPIs). Communication Skills: Strong written and verbal communication skills, with the ability to present information clearly to stakeholders at all levels. Problem-Solving Skills: Ability to analyze and address issues in projects and operations. Attention to Detail: High level of accuracy and attention to detail in managing project documentation and operational processes. Tools & Software: Proficiency with MS Office Suite (Excel, PowerPoint, Word), project management tools (e.g., MS Project, Asana, Jira), and data analysis tools (e.g., Power BI, Tableau).

Experience in ISO 27001:2022, Internal audits, risk management, incident handling activities Should work in flexible shifts & worked for global clients. Preferred having worked in Core IT services (ITSM, IT administration, Network handling)

Lead all technical aspects of project delivery and solution delivery including: Application UI Configuration • Design and customize Service Now platform for client to implement/sustain the following modules – Incident Management, Problem Management

Role: Cloud Pass Administartor Location: Chennai Exp : 5 to 8 yrs Work Mode: Hybrid NP : Immediate Joiners to 15 days ( Who can join in the month of June ) Primary Skills: Azure and DevOPS Practises Excellent Communication Skills Responsibilities : Work with Application teams to troubleshoot cloud resources issues. Work with Engineering Team to develop better solutions for the customer. Evaluate existing infra Identify gaps functionally, technically, highlight them and have it addressed. Manage cloud environments in compliance with the organizations security policies. Explore automation possibilities in the infra and have it implemented. Perform Disaster recovery and configuration management tasks. Should be able to manage AKS clusters. Knowledge and experience in Cloud infrastructure/services and delivery models, storage concepts, networking basics, etc. Knowledge in IT service management and corresponding ITSM procedures and policies Documented understanding of ITIL processes, SOW's, Affidavits, Agreements, SLA's and KPI's, cost of service, and Risk and security. Interested Candidate Share Resume at dipti.bhaisare@in.experis.com

Mode of Interview : 2-3 rounds (Virtual/Inperson) Notice : Immediate - 15 Days Max Technical Skill Requirements : ServiceNow Business Analyst, ITIL, ITSM, Dashboard Creation, APM, Scripting, Datadog Role and Responsibilities : - 6+ Years of experience into SRE Engineer , having thorough knowledge on ITIL/ITSM process - Certification in ITIL v4 framework and deep knowledge of ITSM platforms preferable - Hands on experience on APM tool Datadog - Demonstrable ability to implement complex process workflows, and evidence performance through metrics-driven reporting - Strong understanding of IT Operations - Strong written and verbal communication skills with the ability to understand and present complex technical information in a clear and concise manner to a variety of audiences including executive leadership - Ability to develop strategic relationships with other teams, departments, business stakeholders, and 3rd parties - Ability to understand business requirements and define KPIs which can showcase stability of the application in production and give meaningful insights to business - Proven trouble-shooting experience and strong incident reduction-minded focus - Should be able to unsurfaced recurring issues and Toil and suggest automations - Strong problem-solving skills and the ability to think quickly and execute on short-time frames

This opening is for one of our leading investment banking client in Mumbai location. Exp : 5 to 7 years Skill : ITSM, CMBD , Agile , Waterfall , SAM Role & responsibilities Direct Responsibilities Management and maintenance of GB Applications Portfolio (~800 applications WW) in close collaboration with IT GB clusters (Trade, Cash, Credit, Core Banking, ) and regions (APAC, AMER, EMEA) Management of in and out transfers between IT GB and other Metier ITs (GM IT, 2S, IT, ) Proposal and implementation of KPIs/dashboards so that: Every GB CIOs can monitor efficiently his application portfolio Data remain up-to-date and accurate. Data quality is key including but not limited to key attributes such as strategic status, security, obsolescence, IT/Business owners, Contributing Responsibilities Strong contribution to the quarterly GB Asset Portfolio Management steering committee. Active contribution to ITO Asset Management initiatives in the context of the flagship CIB ITO initiative Safety & Trust program (e.g. implementation and loading of a new asset referential called GoldenApp) Technical & Behavioral Competencies Technical: Understanding of Application inventory & associated information management Knowledge of Application Design Life Cycle & models (Agile, Waterfall) If interested , please share your cvs to ashwini.shetty@kiya.ai

Job Title : Service Delivery Incident Manager (SDIM) Company : New Era Technology Website : www.neweratech.com Location : Remote (Work from Home) Job Type : Full-time | Permanent | EST Time Zone Coverage Experience Required : 3-5 years (Min. 2 years in a leadership role) Reports To : VP Resolution Support Services Industry : IT Services / Managed Services Team Handling : Yes About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 customers worldwide. We deliver cutting-edge services and managed solutions across collaboration, data networking, security, and cloud domains. Join us in our journey of innovation and excellence. Role Overview We are looking for a highly motivated Service Delivery Incident Manager (SDIM) to lead our support services function. In this role, you’ll manage a team of IT support engineers, oversee the incident lifecycle, drive continuous improvement, and ensure client satisfaction through effective escalation management. The ideal candidate is a skilled leader with strong technical expertise and a customer-first mindset. Key Responsibilities Team Leadership Lead and mentor a team of IT support engineers Conduct 1-on-1s, manage performance, and nurture talent Foster a culture of collaboration and accountability Incident & Escalation Management Manage the entire lifecycle of incidents, from detection to resolution Prioritize and resolve critical and high-priority tickets promptly Oversee triage processes and maintain best practices in incident and problem management Client Engagement Act as the escalation point for customer issues Manage client expectations and ensure timely resolutions within SLTs Build long-term relationships with clients through consistent communication Service Optimization & Reporting Implement KPIs and dashboards to track team and service performance Identify opportunities to improve support processes and documentation Participate in process reviews and continuous improvement initiatives Technical Oversight Provide hands-on support for complex technical issues Collaborate with cross-functional teams to ensure seamless service delivery Stay updated on emerging IT trends and tools Key Skills & Competencies Strong understanding of IT support, networking, hardware, and SaaS platforms Excellent written and verbal communication skills Analytical thinker with problem-solving ability Experience with ITSM tools (ConnectWise preferred) Ability to manage shifting priorities and multitask Knowledge of ITIL practices (Certification preferred) Experience in a Managed Services Provider (MSP) environment is a big plus Qualifications Bachelor's degree in IT, Computer Science, or related field 3–5 years of IT support experience (2+ years in team leadership roles) Experience managing distributed teams remotely Work Environment & Schedule Work Model : Fully Remote (must be available during US EST hours ) Working Hours : 40 hours/week (occasional overtime & on-call rotation) Travel : Less than 10% (occasionally, if needed) Why Join Us? Be part of a global technology innovator Work in a flexible and collaborative environment Opportunity to drive meaningful change in service delivery Apply now to be a key player in building a world-class support delivery function at New Era Technology!

Roles & Responsibilities: Design, develop, and execute test cases for ServiceNow modules, workflows, and integrations. Perform manual and automated testing of new and existing functionalities. Validate business processes across various ServiceNow modules including ITSM, ITOM, CMDB, HRSD, etc. Utilize ServiceNow's Automated Test Framework (ATF) for developing automated test scripts. Conduct functional, regression, performance, and integration testing. Document and report test results, collaborating with the development team to resolve defects. Ensure compliance with ServiceNow best practices for testing and platform maintenance. Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. Work Mode: Hybrid Shift : US Shift (9 PM to 6 AM)

Job Summary IT Asset Management Specialist - Work From Office - Hyderabad client office Responsibilities Developing and implementing procedures for tracking IT assets in ServiceNow is a must. Maintaining an accurate inventory of hardware and software assets. Ensuring compliance with asset management policies and regulations. Coordinating with vendors for procurement and contract negotiations. Monitoring the lifecycle of IT assets to optimize their use and mitigate risks. Managing the disposal and replacement of obsolete or ineffective IT assets. Providing regular audits analysis and reports on the cost performance and value of IT assets. Collaborating with the IT team to forecast future budgets and savings. Ensuring data privacy and security of IT assets. Supporting field personnel in troubleshooting issues related to IT assets. Addressing discrepancies in the asset repository. Assisting with special projects as needed. Maintaining high levels of customer service. Responding to inquiries about order status shipping and quality discrepancies. Tracking requests and communicating expectations to customers. Scanning equipment as it is received to enter into the asset database. Maintaining local and remote inventory levels for IT assets. Coordinating equipment disposals for remote locations. Providing ad hoc reports as requested. Ensuring assets are received from vendors and shipped to end users in a timely fashion. Developing and maintaining detailed reports on IT asset management activities including asset utilization compliance and financial metrics. Team Management: Leading and mentoring a team of asset management professionals ensuring effective communication and collaboration. Assigning tasks monitoring performance and providing training and development opportunities. SLA Management: Establishing and maintaining Service Level Agreements (SLAs) with internal and external stakeholders. Ensuring that asset management services meet or exceed agreed-upon performance standards. KPI Management: Defining tracking and reporting on Key Performance Indicators (KPIs) related to IT asset management. Using KPIs to measure the effectiveness of asset management processes and identify areas for improvement. This role requires strong organizational skills attention to detail and the ability to work collaboratively with various departments to ensure efficient asset management. Additionally proficiency in creating and analyzing reports managing teams and ensuring compliance with SLAs and KPIs is essential for providing insights and supporting decision-making processes. Certifications Required Preferrable Servicenow #LI-BR3

Greetings from AIS!! AIS (Applied Information Sciences) is a highly regarded software and systems engineering firm providing professional application development services to commercial and government clients since 1982. One of Microsofts oldest and largest Managed Gold partners in the U.S., AIS is exclusively focused on building enterprise-class custom applications using Microsoft technologies. As we continue to experience extraordinary growth, we are seeking professionals to join our AIS Team in India. For more information, please visit: http://www.ais.com https://www.ais.com/blog/ Job Summary: Location: Hyderabad, India Work Mode : Hybrid - 3 days Work from office Shift : Regular shift with EST time zone overlapping is required Mode of Hire: Full-time opportunity Required Skills We are building a next-generation Managed Services capability that blends automation, industry best practices, and deep cloud expertise with Hyderabad as a critical hub. We are seeking a high-energy and visionary Senior Manager - Managed Services to establish and lead our Managed Services capability in Hyderabad. This role will play a pivotal part in shaping AISs global delivery model, supporting pre-sales pursuits, and driving operational excellence with automation and modern tooling. You will work closely with cross-functional stakeholders to deliver consistent, scalable, and high-impact services that set AIS apart in the market. Key Responsibilities 1. Build & Lead Hyderabad Delivery Hub Stand up and scale a world-class managed services team in Hyderabad. Hire, mentor, and lead a high-performing team aligned with customer SLAs and internal quality goals. Build a strong foundation of governance, rigor, and proactive service culture. 2. Establish Best Practices & Operational Excellence Design and implement standard operating procedures (SOPs), SLAs, and governance structures. Introduce and operationalize automation and AI Ops techniques to improve efficiency. Ensure seamless coordination with onshore leads and delivery managers. 3. Pre-Sales & Solutioning Enablement Partner with sales and solutioning teams to develop proposals, RFP responses, and pricing models. Create standardized managed services offerings that are easy to position and scale. Bring a differentiated, consultative approach to customer discussions. 4. Tools, Automation, and Differentiation Recommend and implement leading ITSM, monitoring, and automation tools (e.g., ServiceNow, Azure Monitor, Logic Apps). Build reusable accelerators and service frameworks to support scale. Promote a mindset of insight-led operations rather than reactive ticket handling. 5. Stakeholder Engagement & Governance Participate in internal and customer-facing QBRs, governance calls, and escalation management. Ensure services are aligned to business outcomes, KPIs, and continuous improvement. Collaborate with the U.S.-based leadership and Microsoft partner ecosystem. Qualifications 10+ years of experience in IT services, with at least 5 years in a managed services or operations leadership role. Proven success in building and scaling managed services delivery teams, preferably in India. Deep familiarity with the Microsoft ecosystem (Azure, M365, Power Platform) and cloud support models. Experience with automation frameworks and ITSM tools like ServiceNow, Jira, or Freshservice. Strong analytical, communication, and stakeholder management skills. Demonstrated ability to support sales cycles and translate technical capabilities into business value. A builders mindset with fire in the belly to lead, innovate, and differentiate. What We Offer An opportunity to build a key function from the ground up in a high-growth company. Exposure to global clients, cutting-edge platforms, and pre-sales strategy. A collaborative, entrepreneurial culture with real ownership and growth potential. A leadership role that combines strategy, execution, and innovation. If you are interested, please reply to me to meghana.mandhala@ais.com Thanks & Regards, Meghana Reddy M Sr. Talent Aquisition Business Partner

ServiceNow Lead Architect: The role would be for Design and Architect ServiceNow Platform. The Architect will work very closely with Process/Lead Architects, Customer personnel, Business Analyst(s), Senior Architects, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. Strong understanding of technical and functional design requirements for ServiceNow Platform Provide High Level Design and technical solutions for ServiceNow implementations Architect Integrations with ServiceNow using LDAP, Trusted Sources for SSO, Mid server, web-services, email and other relevant technologies Strong understanding and experience with Domain separated experience setup and configuration. Design and Architect ServiceNow ITSM, ITAM, ITOM, SecOps, CSM, CMDB and Discovery Jobs Design and Architect Automation workflows using ServiceNow Integration Hub and spokes Should have designed and developed Integrations of ServiceNow with 3rd party tools and monitoring tools. Should have strong hands-on experience with DevOps tools integration and automation trigger capability Strong understanding with workflow engines Strong understanding of design methodologies to create prototypes for client engagements Strong understanding of ServiceNow platform to Identify system deficiencies and recommends solutions Understands the necessity of and contributes to coding standards and best practices Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in customer business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. At least 10+ years of experience in Design and Implementation of ServiceNow Lead and guide the team of 10+ developers The candidate should be ITIL, CSA, CAD, CIS and other main line / micro certification as applicable

Perydot is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

We are looking for a skilled ServiceNow Senior Associate to join our team in Bengaluru. The ideal candidate will have 4 to 6 years of experience in IT, with at least 3 years of experience in ServiceNow Support and Development. Roles and Responsibility Troubleshoot and solve existing problems using technical skills. Identify and assess technical solutions to meet business needs. Manage development deliverables using Agile Framework. Support customers across various time zones with excellent communication skills. Develop new solutions on the ServiceNow platform with expertise. Collaborate with teams to achieve common goals and objectives. Job Requirements Strong written and oral communication skills, including presentation skills. Strong problem-solving and troubleshooting skills with attention to detail. Proven success in contributing to a team-oriented environment with flexibility. Experience with ServiceNow modules such as ITSM, SPM, CSM, and IntegrationHub. Ability to develop quality solutions independently with strong analytical skills. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows, and ACLs. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS, LDAP, MS Active Directory, SSO, SOAP, and REST. Code debugging techniques and ability to write code adhering to coding best practices. Experience with ServiceNow modules like ITOM, ITAM, CMDB is a plus. Experience resolving issues within strict SLA timelines and working in shifts or out of standard working hours. Knowledge of Service Portal, UI Builder, Workspaces, Integrations, Now Assist, Performance Analytics, and Scoped applications. Experience working in a client-facing environment.

Job Summary The encounters technical analyst role is primarily responsible for Encounter claim analysis and developing custom business rules in EDM product for reducing the encounter rejection through systematic fixes Responsibilities Ensure accurate and timely Encounter file processing and submission to State and federal agencies. Provide analytical research and technical data support for regulatory business-oriented processes for Encounter Data Operations. Analyze and interprets encounter data to identify potential issues and trends Review research investigate and correct encounter issues through data and process analysis. Propose short term and long-term solutions for fixing Encounters data validation errors and State rejects to improve submission and acceptance rates and to meet State and client Service level agreements. Perform User acceptance testing for new requirements\system fixes

73913 | Operations | Professional | Allianz Technology | Full-Time | Permanent Warning: When posting this job advertisment on an external job board, the length of the following fields combined must not exceed 3950 characters: "External Posting Description", "External Posting Footer" . Product Owner Global Mail (Exchange) About the Job At Allianz, we are seeking a passionate and dynamic professional to take on the critical role of Product Owner for Global Mail Service within Allianzs Workplace Services Department. Here, you will oversee the end-to-end operations of our workplace communication services. Your expertise in both on-premises and Microsoft Exchange Online environments will ensure the reliability, security, and scalability of Allianz s email infrastructure. Serving as the central link between business units, IT teams, and key stakeholders, you will translate business requirements into actionable strategies, oversee the Exchange product lifecycle, and ensure our mailing solutions evolve in alignment with business needs. What you do Manage the product development and vision, aligning customer solutions with business goals. Build and prioritize the product backlog to achieve Objectives and Key Results (OKRs). Maintain key product documentation, including customer journey maps and technical specifications. Ensure product features and processes comply with Allianz Group requirements, Information Security, Data Privacy, and Workers Council agreements. Translate regulatory and contractual requirements into use cases, agile stories, and acceptance criteria. Lead Agile practices, including sprints, planning, execution, and retrospectives. Collaborate with cross-functional teams to support go-to-market strategies. Partner with vendors and cross-functional partners in the evaluation, development, management, monitoring, and enhancement of assigned products and programs. What you bring Proven experience providing technical leadership in an enterprise global mail environment, with a focus on Agile and DevOps principles for continuous development of workplace services. In-depth understanding of enterprise email systems design, implementation and management, with the ability to develop and deliver technical designs from requirements to final architecture. Strong collaboration skills, working with technical architects and suppliers to ensure the successful delivery of technical solutions. Proficiency in tools like Jira, Confluence, and MS Office Suite, along with excellent customer relationship management skills. Fluent in written and spoken English, with a strong understanding of Agile Delivery methods (e.g., Scrum, Kanban, DevOps) and IT Service Management, including certifications like PSM, PSPO, and ITIL. Ability to work independently, solving complex problems using multiple information sources. Higher education degree or equivalent work experience, ideally in Project Management or Agile IT Service Management.

We are looking for a skilled ServiceNow Consultant to join our team in Bengaluru. The ideal candidate will have 4 to 9 years of experience in IT and at least 3 years of experience in ServiceNow Support and Development. Roles and Responsibility Manage and supervise support staff to ensure efficient operations. Maintain records and write reports to track progress and performance. Provide cross-vendor communication in a multi-vendor environment to facilitate collaboration. Engage with stakeholders, communicate effectively, and train them on new systems and processes. Support customers across various time zones to ensure timely resolution of issues. Collaborate with cross-functional teams to achieve common goals. Offer on-call support and assess problems, identifying and assessing technical solutions. Troubleshoot and solve existing problems, manage enhancements using an Agile Framework, and monitor SLA while acting as an escalation point. Job Requirements Minimum 4 years of total IT experience, including at least 3 years in ServiceNow Support and Development. BE/BTech degree in Computer Science, Information Systems, or equivalent field. ITIL Foundations v3 certified, v4 preferred; ServiceNow Certifications (CSA) - mandatory plus 1 mainline certification, CIS-MSP preferred. Experience with ServiceNow modules such as ITSM, SPM, ITOM, ITAM, CMDB. Strong written and oral communication skills, including presentation skills. Proven success in contributing to a team-oriented environment and demonstrated ability to work creatively and analytically in problem-solving environments.

Ideally, we are looking for someone with 5+ yrs in Discovery, Service Mapping and ITOM capabilities. Working knowledge of ServiceNow capabilities involving ITSM, SPM, ServiceWatch, Midserver and security architecture for SaaS platforms Required Candidate profile Strong configuration of base capabilities and examples of platform integration models. Strong grasp on team interoperation and collaboration. Call Vikas - 8527840989 vikasimaginators@gmail.com

Your Role Produce high-quality technical documentation, including process documents, user guides ,data flow diagram and knowledge base articles. Maintain and organize content in our knowledge management system (Confluence), ensuring easy accessibility and discoverability. Collaborate with subject matter experts (SMEs) to gather information and validate content accuracy across cross-functional teams. Regularly review and update documentation to maintain relevance, accuracy, and adhere to current standards and best practices. Focus on user experience by understanding the needs of target audiences and tailoring content for effectiveness and usability. Incorporate feedback from users and stakeholders to continuously enhance the quality of knowledge resources. Set and achieve a onboarding plan for all technical documentation, aiming for a 100% completion rate within the first six months. Establish and promote documentation standards and style guides to ensure clarity, consistency, and quality across all technical content. What You Will Bring Bachelor's degree in Arts or English, or a related field, or equivalent practical experience. 2-4 years of experience in technical writing, content development, or knowledge management in a tech-focused environment. Exceptional ability to create clear, concise, and audience-tailored technical documentation. Proficiency in tools such as Confluence, SharePoint, or other documentation and knowledge management platforms. Basic understanding of software development lifecycles and IT service management (ITSM) principles. Strong organizational skills with meticulous attention to detail and the ability to manage multiple priorities effectively. Excellent communication skills for effective collaboration with cross-functional teams. Ability to incorporate user feedback to enhance content quality and usability.

Job Description: Skillset: ServiceNow (SNOW) Modules: ITSM, TSM, and CSM Partner in a team environment to design, develop, code, test and debug new software or significant enhancements to existing software of moderate complexity. Develop solutions across many disciplines and be responsible for explaining solutions and procedures. Apply principles, theories and concepts and use methodologies, tools, documentation processes and test procedures to complete projects related to moderately complex software. Bachelor's degree or equivalent education and relevant experience. 1-2 years related experience.

Primary Skills Design, develop, and implement solutions on the ServiceNow platform based on business requirements. Customize ServiceNow applications and facilitate the rollout of new modules and enhancements. Develop and maintain workflows, business rules, UI policies, client scripts, and server-side scripts. Integrate ServiceNow with external systems using REST, SOAP, and other APIs. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Troubleshoot and resolve issues related to ServiceNow applications and integrations. Maintain system security and user access controls in accordance with organizational policies. Perform regular system upgrades and patches, ensuring minimal disruption to services. Create and maintain technical documentation for configurations, customizations, and procedures. Participate in Agile development processes including sprint planning, reviews, and retrospectives. Secondary Skills Assist in the evaluation and implementation of new ServiceNow modules and features. Provide technical support and guidance to end-users and internal teams. Collaborate with IT and business units to identify areas for process improvement and automation. Participate in ServiceNow governance and compliance activities, including audits and documentation reviews. Support the development and maintenance of dashboards and reports for performance monitoring. Contribute to the creation of knowledge base articles and user guides. Stay updated with the latest ServiceNow releases, features, and best practices. Work with QA teams to ensure thorough testing and validation of new functionalities. Participate in training sessions and workshops to promote platform adoption and user proficiency. Help maintain data integrity and consistency across ServiceNow modules.

Primary Skills Ensure continuous service delivery, meeting contract terms and SLAs. Act as the main point of contact, facilitating smooth communication. Monitor service performance against KPIs and SLAs, addressing deviations promptly. Build and maintain strong client relationships, addressing concerns quickly. Identify opportunities for service improvements and collaborate with clients on action plans. Resolve service-related issues and escalate unresolved matters. Provide regular performance reports and maintain detailed documentation. Identify and mitigate risks in service delivery, planning preventive measures. Continuously seek innovative solutions to enhance service delivery. Secondary Skills Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

About Us : TribolaTech Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services. Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation. We love technology and are proud to build a world class global company. TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers. With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business. Looking for Immediate to 30 Joiner ServiceNow Business Analyst ServiceNow Business Analyst CMDB , ITOM, ITSM, Discovery Good to have Green field implementation. Experince : 7 years of relevant experince in ServiceNow Location : Remote Position: ServiceNow Business Analyst CMDB , ITOM, ITSM, Discovery Job Description: We are looking for a highly motivated and hands-on ServiceNow Business Analyst to support a greenfield implementation of the ServiceNow platform. This role will focus on the ITSM suite , ITOM CMDB , and Discovery modules. The ideal candidate will have strong functional knowledge, excellent communication skills, and the ability to demonstrate business value through the platform. Key Responsibilities: Act as the primary BA for the implementation of ITSM, CMDB, and Discovery modules in ServiceNow Collaborate with stakeholders to gather, analyse, and document business and technical requirements Work hands-on with the platform to test, validate, and demonstrate ServiceNow functionality Conduct demos and walkthroughs to showcase capabilities and value to business users Serve as a bridge between technical teams and business stakeholders Support UAT, training, and go-live activities Manage stakeholder expectations and provide regular updates Key Requirements: Proven experience with ServiceNow ITSM , CMDB , and Discovery Hands-on experience testing and validating ServiceNow functionality Strong understanding of service management processes and workflows Excellent communication and stakeholder management skills Ability to articulate value and impact to business stakeholders Experience with greenfield ServiceNow implementations is a plus

The Managed Services Team Lead is responsible for leading and mentoring a team of technical professionals to deliver exceptional managed services to clients. This role requires a balance of some technical experience, particularly around Azure and Microsofts data & analytics tools, as well as proven people management and customer service skills. The ideal candidate will have a solid background in managing Service Level Agreements (SLAs) and ensuring the team meets or exceeds customer expectations. The Managed Services Team Lead will collaborate closely with stakeholders to enhance service delivery, streamline processes, and foster a culture of continuous improvement.. We support a wide range of data & analytics solutions, the issues your team encounter can be so diverse, if you are as passionate about Microsoft Data Analytics and Azure as we are, then the Managed Services Team might be the place for you!. We'll invest heavily in your ongoing development of management skills and technical skills through access to formal training, in-house development sessions and mentoring. We cover the cost of study for Leadership & Microsoft certification exams to make sure you reach your full potential, and you will have personal development time allocated each week to ensure you have time to learn.. Key Responsibilities:. Team Leadership and People Management. Lead, mentor, and develop a team of Managed Service Data Engineers.. Set clear objectives, provide regular feedback, and conduct performance reviews to support career growth and development.. Foster a collaborative and supportive team culture that emphasizes accountability, learning, and innovation.. Customer Service Excellence. Serve as the primary point of contact for client escalations and manage client expectations effectively.. Build and maintain strong client relationships to understand their needs and ensure consistent, high-quality service delivery.. Proactively identify and address areas for service improvement to enhance the customer experience.. Data Analytics and Technical Experience. Oversee tasks, ensuring the team is proficient in areas such as data pipeline management, monitoring, performance tuning, and troubleshooting.. Act as a technical resource for complex data issues and guide the team in resolving technical challenges.. Stay updated on industry best practices and new technologies to ensure the teams skills and knowledge remain current.. Service Level Agreement (SLA) Management. Manage and monitor SLAs to ensure compliance with client contracts and service delivery targets.. Implement processes and tools to enhance SLA adherence and optimize service efficiency.. Continuous Improvement and Process Optimization. Identify opportunities for process improvements and automation to streamline service delivery and reduce operational overhead.. Develop and implement best practices and standards for data management, security, and documentation.. Conduct regular reviews of service performance, making data-driven recommendations to improve team productivity and client satisfaction.. Qualifications:. Previous experience in data & analytics an advantage.. Proven experience in people management, with a track record of leading, motivating, and developing technical teams.. Strong background in customer service, with a commitment to delivering client-focused solutions.. Demonstrated experience managing SLAs and ensuring team accountability for service delivery targets.. Familiarity with ITIL processes, with a certification preferred.. Proficiency in relevant data analytics technologies and tools, such as Microsoft Data Analytics, Azure, Synapse, and ideally Fabric.. Excellent communication, problem-solving, and decision-making skills.. Preferred Certifications:. ITIL v4. Relevant Microsoft certifications (e.g. Data Analyst Associate, Azure Data Engineer Associate). The Managed Services Team Lead will play a pivotal role in ensuring high standards of service delivery, fostering team collaboration, and continuously improving processes to meet and exceed client expectations..