Specific Skills Required Expert hands-on functional Production Support experience in Oracle Cloud ERP Finance. Understanding of Oracle Cloud ERP functionality and process. At least 2 full life cycle projects of Oracle Fusion Cloud Financial Implementation/support experience. Identify functional gaps and provide corrective actions, Respond to the customer queries and concerns promptly Data migration experience using FBDI, ADFDI. Post refresh activities, Quarterly upgrade patch activities Good communications skills and ability to produce high-quality deliverables. Prioritize outstanding issues, support cases, ensure the deadline are met. work with cross functional team in resolving the integration issues and support cases. ITSM/Jira Tool experience Ready to work in 2nd Shift (4 PM to 1 AM IST) Responsibilities Coordinate with Onsite/Offshore Project Team Ensure that the project's operational activities run seamlessly and efficiently. Provide day to day incident and Service Request support in their track

Location: Pune, Mumbai, Bangalore, Chennai Skills Required: Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations etc. 4+ years of experience with ServiceNow. Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management. 8+ years of experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow, HP, BMC, CA etc. 10+ years of professional services/consulting experience 4+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendors tool products. Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert ITIL v3 or v4 Foundation Certificate Responsibilities: Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features. Defines coding standards for the platform and integrations best practices, as required. Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided. Very good documentation skills.

Role & responsibilities Works largely independently within defined projects/work streams and is checked on end results. Has an executional role in design and development projects or acts as an expert tester who designs test scripts and provides overall project guidance and planning support. Advises internally on solving functional and technical problems regarding the assigned applications and Infrastructure." Mention Skills: Software Design - Skill, Software Configuration Management - Knowledge, ServiceNow - Skill, ServiceNow and CMDB Experience of lifecycle implementation of at least 2 of ITSM, ITBM, GRC

Job Description: We need a team leader who can learn fast, own the tasks, has a can-do attitude, is good at stakeholder management and mentoring/training juniors. Key Responsibilities: Lead the L2 Support Team for our Traffic data warehouse/management solutions in Europe. (ORBIS) Incident management: Resolution of complex system issues escalated from L1; coordinate with L3 (Development/Engineering) resolvers when required. Collaborate with management stakeholders in India and the Netherlands to ensure smooth service delivery. Step in to collaborate and drive the resolution of major incidents with minimum downtime. Ensure SLAs and KPIs are met consistently for issue resolution and service availability. Guide team in troubleshooting system behavior, data integrity, configuration changes, and performance issues. Manage and track incidents, root cause analysis, and permanent fixes via ITIL-based practices. Contribute to knowledge management: thorough maintenance of documentation, runbooks. Support onboarding and upskilling of new team members. Analyse and help with continuous improvement of outputs, value streams and processes. Preferred Qualifications: 5+ years of experience in application/product support, system operations, or related fields. Prior experience leading and mentoring support teams. Familiarity with traffic management systems, IoT platforms, or large-scale public infrastructure software is a plus, but not mandatory. Working knowledge of Windows server environments, databases (MySQL, MSSQL), spreadsheets/reporting tools (Excel mandatory, Power BI preferred). Strong analytical skills and a problem-solving mindset, eye for process and output improvement. Has a can-do attitude. Excellent communication skills - both verbal and written. Experience working with international teams or customers is preferred. Familiarity with IT service management practices, ITIL (v3/4) certification strongly preferred. If you are interested in one of our vacancies, please send your CV and motivation to: hrtvm@arstraffic.com If you like to know more about working at ARS, please contact us at: 0471 6616755

Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Job Requirements Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices. Configure and deploy ITSM workflows for Incident, Problem, Change, Knowledge, and Request Management. 3+ years of ServiceNow development experience with excellent working knowledge on PORTAL Development (Employee Service Center, ESC Pro and Service Portal) CSA/ CAD certifications (Compulsory). CIS-HRSD/ CIS-ITSM certification (Compulsory). Strong knowledge of JavaScript. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and HRSD solutions. Excellent communication and presentation skills

BMC is looking for a Java Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMCs Helix Capacity Optimization product. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Contribute to feature enhancements, corrective fixes - design to deploy Interact with Architects / Team leads to understand the scope of new requirements Provide resolution for product defects Work with geographically diverse cross-functional teams to coordinate the development work Work on customer issue resolution and proactive problem solving To ensure youre set up for success, you will bring the following skillset & experience: You have 3-6 years of experience in Remedy Workflow development. You must have experience in BMC Remedy Application development. You have knowledge of functional and design aspects of the BMC Remedy ITSM Suite. You have experince in developing enterprise software products. You are a self-learner whos passionate about problem solving and technology . You are a team player with good communication skills in English (verbal and written)

Extensive exposure to ServiceNow platform with some focus on ServiceNow DEX Good collaborations skills as this work demands talking to various internal and customer stakeholders Good documentation and presentation skills Ability to clearly understand and articulate use cases for ServiceNow DEX Ability to design test plan for use cases and get them executed with the required stakeholders Good presentation skills as this work needs creation of PoC outcome report for steerco. Above average communication skills both written and verbal. High level understanding of how agents (data collection) work and understanding of Firewalls role in blocking/allowing communication High level understanding of WMI based communications Exposure to creating reports & dashboards in ServiceNow. Location: India Extensive exposure to ServiceNow platform with some focus on ServiceNow DEX Good collaborations skills as this work demands talking to various internal and customer stakeholders Good documentation and presentation skills Ability to clearly understand and articulate use cases for ServiceNow DEX Ability to design test plan for use cases and get them executed with the required stakeholders Good presentation skills as this work needs creation of PoC outcome report for steerco. Above average communication skills both written and verbal. High level understanding of how agents (data collection) work and understanding of Firewalls role in blocking/allowing communication High level understanding of WMI based communications Exposure to creating reports & dashboards in ServiceNow. Location: India

Looking for Sr Desktop Support Engineer Candidate should be a Graduate with 4 Yrs of experience in IT field. Good in Communication Good ITSM Tool Strong knowledge on O365,Networking,Windows troubleshoot Should be having good experience in Desktop and laptop troubleshooting.

Required Skills Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset experience: You can embrace, live and breathe our BMC values every day! You have 2+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).

Role: ServiceNow Architect Experience Range: 13+ Years Location: Pune Must Have: Minimum 5 mandate details from following 8-10+ years of experience as a Solution consultant/architect in ServiceNow working with Enterprise and Strategic Customers Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities. Ability to Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. Conduct research to identify topics that resonate with the Customers and thereby develop opportunities Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues Good to Have: Minimum 3 mandate details from following ServiceNow in-depth product knowledge is required Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations Create detailed technical designs that align with the client's short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively. Bring thought-leadership within the practice which can create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership Essential: Bring thought-leadership within the practice which can create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations Since 2011, our mission hasnt changed "” were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform We work on large scale distributed systems, processing almost 3 trillion events per day We have 3.44 PB of RAM deployed across our fleet of C* servers and this traffic is growing daily Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward Were also a mission-driven company We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other Ready to join a mission that mattersThe future of cybersecurity starts with you. About The Role CrowdStrike is hiring a Sr Engineer Observability to help take our observability and tracing capabilities to the next level We are looking for a highly-technical, hands-on Engineer with experience using several open source projects commonly found in large-scale deployments Our team works to develop infrastructure services to support the CrowdStrike engineering teams' pursuit of a full DevOps model. What You'll Do Ensure a reliable and tested platform that provides comprehensive application performance monitoring and distributed tracing Architect, test and build a large scale observability platform leveraging Sentry and distributed tracing solutions Design and implement end-to-end tracing across microservices architecture Build, test and deliver kubernetes operators You will participate in 24x7 on-call rotations (monthly or bi-monthly) Participate in regular retros, capacity and planning meetings with your team, allowing team collaboration and discussions in a high fidelity manner Be part of "lunch and learn" demosfor new POCs or design sessions to work out new architectures Flexible working with transparent communication, we encourage flexible working and a healthy work life balance Responsible for reviewing new design proposals from your peers What You'll Need Experience in Observability, with focus on error tracking and distributed tracing (Sentry, OpenTelemetry, Jaeger or similar solutions) Experience in software development, preferably with building Kubernetes operators using (Python, Bash or Go) Experience with large-scale, business-critical Linux environments Experience operating within the cloud, AWS & GCP preferred Experience with TDD, CI/CD, Chaos Engineering or similar resilience and reliability practices for infrastructure development 8+ years industry experience Bonus Points Proven ability to work effectively with both local and remote teams. Rock solid communication skills, verbal and written. A combination of confidence and independence, with the prudence to know when to ask for help from the rest of the team. Contributions and involvement in OSS projects Experience with being on-call Knowledge of SRE, Devops and Gitops practices Benefits Of Working At CrowdStrike Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role s, geographic neighbourhood groups and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified„¢ across the globe CrowdStrike is proud to be an equal opportunity employer We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Show more Show less

Job TitleServiceNow Portal Developer LocationsPuneNotice PeriodImmediate Joiners Only Experience4"“6 Years Role Overview We are seeking a highly skilled ServiceNow Portal Developer with 4"“6 years of hands-on experience in custom portal development The ideal candidate will have strong technical expertise in building intuitive ServiceNow portals, creating widgets, and scripting on both client and server sides. Key Responsibilities Develop and maintain custom ServiceNow portals with responsive UI/UX. Build and configure widgets, UI pages, and components for the Service Portal. Work with HTML, CSS, and related front-end technologies. Design and implement solutions using Flow Designer, Client/Server Scripts, Business Rules, and User Criteria. Create and manage reports and dashboards for performance and data visualization. Ensure adherence to coding standards and best practices for ServiceNow development. Required Skills & Experience 4"“6 years of experience in ServiceNow development. Proven expertise in: ServiceNow Custom Portal Development Widgets and UI Page Development HTML, CSS Flow Designer Client and Server-side Scripting Business Rules and User Criteria Reports and Dashboards Strong problem-solving and debugging capabilities. Show more Show less

Key Responsibilities Hands-on design, development, and deployment experience with the ServiceNow platform. End to End Integration Exp Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process. ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv Reporting) & Employee Centre Knowledge. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Should be multitasking, Self-Learner and possess good Functional Knowledge. Should be able to take lead on Project, Support activity and guide or train the team. Strong communication, presentation, and problem-solving skills. Well versed with Angular JS. Expertise in web development (HTML, CSS, JavaScript) Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs Experience with JavaScript/GLIDE and HTML5 Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders Strong analysis, problem-solving, and decision-making skills (ref:hirist.tech) Show more Show less

We're HiringDollar U Developer! We are seeking a detail-oriented and proactive Batch Monitoring and Job Scheduling Specialist with expertise in scheduling, monitoring, and troubleshooting batch jobs within systems like Control-M, Autosys, or Dollar Universe. “ LocationMumbai Suburban, India Work ModeWork From Office ’ RoleDollar U Developer What You'll Do Monitor the execution of batch jobs, including identifying alerts, warnings, and errors. Respond quickly and effectively to issues, escalate aborted jobs, time overruns, and long-running jobs to the appropriate teams and ensure timely resolution. Define and configure batch jobs and schedules within the job scheduler tools Develop and manage rules, calendars, job dependencies ensuring jobs run in the correct sequence based on conditions like mutual non-simultaneity, resource availability, and functional dates. Define job conditions such as the status, the Management Units, or groups on which jobs are executed. Document job schedules, dependencies, and any troubleshooting processes Participate in continuous improvement initiatives to optimize job performance and reduce manual interventions. What Were Looking For Candidate should be willing to learn and adapt new technologies. Good understanding of ITIL methodology. Good understanding of any one of the platforms (UNIX / Windows, AS/400 & mainframe) knowledge of JIRA/Service now. Ready to take your career to the next levelš" Apply now and let's build something great together! Show more Show less

Team Lead- IT Service Desk Req Exp- 4 Years in Technical Support Skills- Office365, Service Desk, Windows, MS Teams,Troubleshoot Any Graduate Notice- 0 to 30 Days Loc- Hyderabad CTC - 7 TO 9LPA 5 Day's Working | US Shifts | WFO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Analyze business requirements and translate them into technical specifications for ServiceNow configurations and customizations Develop and implement advanced workflows, business rules, scripts, and user interfaces using ServiceNow tools and APIs Integrate ServiceNow with external systems using industry best practices (e.g., LDAP, REST APIs) Ensure code quality through code reviews and adherence to coding standards Create and maintain system documentation to ensure knowledge transfer and future maintainability Troubleshoot complex issues, diagnose problems, and provide solutions for optimal platform performance Stay up to date on the latest ServiceNow features and functionalities. Participate in continuous improvement initiatives to optimize the ServiceNow platform Provide technical mentorship to other members of the team Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Certified ServiceNow Administrator (CSA) Certified ServiceNow Developer (CAD) Other ServiceNow Implementation Specialist Certification (CIS) ITSM ITOM 5+ years of experience as a ServiceNow developer Solid experience in one additional ServiceNow module (SPM, IRM, SecOps, ITOM or APM) Experience with scripting languages used in ServiceNow (e.g., JavaScript) Experience working with Employee Center Experience with integrating ServiceNow with external systems Solid understanding of ServiceNow core functionalities (ITSM CMDB, etc.) Proven excellent problem-solving and analytical skills Proven solid communication and collaboration skills Proven ability to work independently and as part of a team Proven passion for continuous learning At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director of Technology is a role will collaborate closely with Senior management within IT and Operations. The role is expected to devise a robust strategy and manage the Delivery of the ERPs (Workday, UKG, Infor, etc.), Data & Integration Interfaces functions, Application Support/Maintenance and Enterprise Service Management for a set of Health System providers. The role will need decisive leadership and fostering of relationships through seamless collaboration with Technology, Architecture and Operations departments. The role is expected to drive successful execution of Health System IT strategy with harmonious partnerships across all teams resulting in reduced operational costs and streamlined processes. Ensuring delivery efficiency, managing priorities across business and IT including ecosystem partners, Talent nurturing and retention, focus on macro and micro-Innovation, ability to navigate organization agility for increased collaboration is a key expectation from this role. Primary Responsibilities Leading global delivery, managing/optimizing resource allocation, and implementing technology solutions that result in cost reductions and operational improvements Drive productivity and efficiency by defining a governance framework, implementing ERP strategy by cross-organizational collaborations, change management initiatives, and data-driven decision making Conducting Joint Application Development (JAD) sessions and White Board Sessions with senior leaders, Subject Matter Experts (SMEs), Architects and cross-functional teams for Portfolio reviews, walkthroughs and customer interviews commensurate with excellent communication and presentation skills Leading business-critical Applications Support / Maintenance function (L2/L3), maintain customer service levels Leading Enterprise Service Management function, including Process Engineering (ITSM/ITIL) and Tool & Platform Management (Service Now) teams Vision across ERP and Data and Integration domains Manage cross-functional teams including vendor ecosystems to implement/support ERP solutions that align with business objectives and improve overall human capital management Involved in shaping product strategy for ERP / Data and Integration implementations, aligning initiatives with business goals to drive organizational success Manage relationships with senior leadership, including CIOs, to provide expert guidance on technology solutions and process optimization Establish and maintain a collaborative environment across teams, ensuring seamless execution of product initiatives and operational deliverables Accountable for personnel management of a global team of around 100+ high-performing individuals, including their upskilling, deployment, mobility, retention and progression in their professional development for the betterment of the project and the talent Leveraging and managing Strategic Vendor Partnerships - Product and/or Managed Services Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Undergraduate degree or equivalent experience 15+ years of proven experience in leading structured Managed services engagements with end-to-end accountability of Account Delivery, Operational performance, Talent mobility and management and Account finances in Healthcare and Life sciences domain Experience of managing teams that have worked on Integration engines (Cloverleaf, Rhapsody, Ensemble/InterSystems) and setup processes that enhance performance, improve productivity and generate operational efficiencies across multiple departments Experience of leading business-critical Applications Support/Maintenance function (L2/L3), with hands-on delivery leadership skills in managing customer service levels, deep understanding of application systems and solid problem-solving skills Proven seasoned professional and Subject Matter Expert (SME) in ERP solutions (Workday, UKG, Infor, etc.), driving product vision and strategy to enhance efficiency and performance Proven expertise in delivering transformative impact through strategic vision, program management excellence, and leading high-performing teams Proven to build a solid Automation and Innovation framework within ERP and Data and Integration space and provide actionable insights facilitating data-driven decision-making and delivery efficiency At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

CO - DTS Pune| Full-time (FT) | Customer Operations Shift Timings- Night Shift|Management Level- A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Technical and Functional Skills: Basic knowledge of Computer and/or telecom technology Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Ability of analyzing information and evaluating results to choose the best solution and solve problems Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems Ability to multi-task- For Extake notes while on the call etc.

About the Role: Grade Level (for internal use): 09 The Role: Application Support Engineer The Team: Technology groups develop and support systems which provide pricing, analytics, clearing and calculation services for Markits flagship range of Credit Default Swap & Credit Index, Bond and Loan information products. The Impact: Candidate will join Pricing Techops team which supports mission critical Fixed Income & indices data products. The job will involve hands-on fault diagnosis, resolution, process creation and optimization, knowledge sharing and delivery in high pressure client focused environment. Whats in it for you: Candidate will be part of RVS business line and will work on mission critical products which power Markits industry leading range of Fixed Income & indices data products. Candidate will get an opportunity to work on AWS migration projects giving them exposure on full range of work needed during migrating products from on-prem to AWS Act as SPOC of 2-3 Products, Ownership of end-to-end production support, Incident Management and Release management Responsibilities: Provide second line technical support across Pricing and Reference Data applications. Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation. Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products. What Were Looking For: Candidate needs to be an experienced technical resource (Java, Oracle, PL/SQL, Unix, Shell Scripting) having understanding of ITIL concepts around Incident and problem management. Drive and take responsibilities of Support tools, implementing consistency across project and process management. Candidate should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment. Involve and drive RCA for repetitive incidents and provide solutions. Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process Act as a single point of contact on assigned functional & technical issues for the ongoing development of various applications; also be responsible for ensuring any operational or technical issues are resolved on a day-to-day basis to ensure successful implementation of projects for various functions. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Our benefits include: Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

About the Role: Grade Level (for internal use): 07 Business Relationships team captures information on Customers, Suppliers, Competitors, and Products/Services, as well as the Strategic Alliances of companies to provide a perspective on how companies are connected and what they offer. The job role would be to work for the Supply chain data set that aggregates information on Customers, Suppliers, and Strategic Alliances of companies to provide a perspective on how companies are connected along with the signification information, such as the revenues, start and end dates, and count of customers/suppliers, etc. Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Our benefits include: Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

Job Title: ServiceNow SecOps Engineer Experience: 3+ Years Employment Type: Full-Time Industry: IT Services & Consulting Functional Area: IT Security / Cybersecurity / ServiceNow Job Description: We are seeking a dynamic and experienced ServiceNow Security Operations (SecOps) Engineer with 3+ years of hands-on experience in implementing and supporting Security Incident Response, Vulnerability Response, and Threat Intelligence modules. The ideal candidate will have a strong background in cybersecurity workflows, integrations, and automation within the ServiceNow platform. Key Responsibilities: Implement, configure, and support ServiceNow SecOps modules : Security Incident Response (SIR) Vulnerability Response (VR) Threat Intelligence (TI) Configuration Compliance (optional) Integrate ServiceNow SecOps with security tools such as Tenable, Qualys, Splunk, QRadar, MISP , and Threat Intel feeds using REST APIs or IntegrationHub. Build and customize playbooks, workflows, and automation using Flow Designer or Workflow Editor. Maintain integration between CMDB and SecOps , ensuring asset-vulnerability mapping and incident correlation. Customize vulnerability scoring algorithms and support remediation planning with stakeholders. Develop and maintain dashboards, reports, and KPIs for security operations. Collaborate with SOC teams, IT teams, and developers to streamline threat and vulnerability management processes. Perform routine upgrades, patching, and configuration audits for the SecOps suite. Participate in incident triage and threat hunting activities as required. Required Skills: 3+ years of hands-on experience with ServiceNow SecOps modules . Strong knowledge of cybersecurity concepts , frameworks (NIST, MITRE), and response workflows. Experience in ServiceNow scripting (Business Rules, Script Includes, Glide APIs). Working knowledge of REST API integrations , JSON parsing, and MID Server configurations. Familiarity with SIEM and vulnerability scanners (e.g., Splunk, Tenable, Qualys). Good understanding of CMDB , CI relationships, and data quality practices. Strong communication and problem-solving skills. ITIL v4 and/or ServiceNow Certified Implementation Specialist SecOps (preferred). Education: Bachelors degree in Computer Science, Information Security, or related field. Relevant certifications are a plus: ServiceNow Certified Implementation Specialist SecOps CEH, Security+, or equivalent

Work Location: Chennai Experience: 3+ Years Please share your updated profile to sugantha.krishnan@acldigital.com Role & responsibilities Good experience in design and develop custom applications on the ServiceNow platform & Strong understanding in ServiceNow module ITSM. Proficiency in JavaScript / React / PowerShell Good experience in GenAI (OpenAI, Azure OpenAI, Llama, Prompt Engineering, RAG, Azure Agentic AI, LLMs ML, LLM.)

Required Skills & Qualifications. - Education : Bachelor's degree in Computer Science, Information Technology, or related field. - Experience : 12+ years of experience in cloud infrastructure management, with at least 4 years in a leadership or ject management role for Azure-based jects. - Strong knowledge of Azure architecture, cloud security, networking, and virtualization concepts. - ven track record of successfully delivering large-scale Azure infrastructure jects, including design, migration, and optimization. - Familiarity with ITIL/ ITSM and ject management tools. - Expertise in cost management, resource optimization, and ensuring that cloud jects align with business and financial objectives. - Azure certifications, such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft Certified: Azure Fundamentals. - Experience with Infrastructure-as-Code (IaC) tools such as Terraform. - Experience with DevOps principles and tools in an Azure environment, including Azure DevOps , CI/CD pipelines , and automation frameworks