8690 Itsm Jobs - Page 31

Position Purpose Implementation, management and oversight of 2nd line of defense risk management framework within the Information and Communication Technology (ICT) space in India. Key Responsibilities RISK ORM ICT ISPL Governance & Oversight Provide IT & Cyber risk management oversight and advisory to the business, technical and operations groups Provide direction, support and oversight with respect to management of security and technology risks of core systems and applications Drive effective implementation and communication of Operational Risk Management policies and guidelines, in particular RISK ORM ICT related. Risk management environment Identification & Assessment: Ensure that the id...

Must Haves: Experience in routing and switching Hands-on experience with ACI Hands-on experience with SD WAN Hands-on experience with Nexus Role & responsibilities Manage day-to-day IT infrastructure Operations Assist SME / L3 teams on an ad hoc basis or as per requirement. For example, change validation, report updates etc. Daily device health check monitoring and performing/validating device backups at regular intervals. Network performance monitoring, packet capture and analysis Investigating technical incidents and providing remedies where necessary, taking proactive ownership alerts/ events. Working with vendor TAC teams for root cause analysis where required. Vendor Coordination (Hardw...

What will you do? Command Center/NOC lead will be responsible for: People Management: Manage & lead the team of Internal & Partner NOC/Command Center resources in 24*7 environment. Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on rotational shift duties for ensuring the whole NOC shift works in an efficient and effective manner. Ensure continuous monitoring of servers, networks, applications, and other IT systems using monitoring tools to detect anomalies, performance issues, and potential outages. Act as the first line of defence for NOC team by identifying, analysing, and escalating alerts and critical inci...

The Service Delivery Manager will be responsible for overseeing the delivery of high-quality services to clients, ensuring compliance with SLAs and client expectations. Key responsibilities include managing service teams, resolving customer issues, and continuously improving service delivery processes. Strong leadership, problem-solving, and communication skills are required, along with a customer-centric approach to service management.

VIRTUAL DRIVE -30/10/25 & 31/10/25 Job Description: ServiceNow GRC Developer Must-Have- 3+ years in ServiceNow GRC development; multiple module expertise (IRM, TPRM, Procurement), Proficiency in JavaScript, Glide, Jelly, AJAX, XML, JSON, HTML, and CSS, Experience with ServiceNow development tools: Now Create, Now Assist, Flow Designer, Integration Hub, MID Server strong technical expertise in implementation of various audit requirements like SOX, GDPR, ISO, SOC & PCI Good to have: Sound understanding of GRC frameworks, audit principles, risk modelling and business continuity planning Strong exposure to Agile/Scrum methodologies, documentation, UAT, and release management Certification Requir...

Job Summary: The QA / Testing Manager is responsible for leading the quality assurance function across all software projects, ensuring the delivery of high-quality, reliable, and scalable products. This role involves managing a team of QA engineers, defining testing strategies, implementing automation frameworks, and collaborating with development and product teams to maintain the highest quality standards. Key Responsibilities: Lead, mentor, and manage the QA/testing team, including hiring, training, and performance reviews. Develop and implement comprehensive test strategies, plans, and processes for all phases of the SDLC. Oversee both manual and automated testing for web, mobile, and API...

Job Responsibilities Module with ITSM, Custom application, integration, Service Portal, CSM are the recommended. Work as part of an agile team developing, designing, and implementing new application modules, workflows, and catalog requests Build custom applications in ServiceNow by defining data tables, user interface and adding business logic Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, Contract management, Resource management, ITFM CMDB, Asset Management, Change Management, Custom Development, etc. Integration with 3rd party application, working experience in scripted REST API, SOAP etc. Must have worked on ServiceNow version upgrade. Experie...

About the Role: We are seeking a talented and detail-oriented ServiceNow Developer to join our IT Service Management (ITSM) team. In this role, you will be responsible for designing, developing, and implementing customized ServiceNow solutions that streamline IT workflows, enhance automation, and improve user experiences. Key Responsibilities: Development & Customization: Design, develop, and implement new ServiceNow applications and modules, including custom scripts, business rules, UI policies, client scripts, and workflows. Integration: Build and maintain integrations between ServiceNow and other enterprise systems (e.g., Active Directory, Azure, Jira, or third-party APIs). Configuration:...

About the Role We are seeking an expert-level ServiceNow CMDB Consultant to lead the design, implementation, and optimization of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have a deep understanding of CMDB architecture, discovery tools, service mapping, and ITIL processes , along with proven experience in process governance, data accuracy, and automation. Key Responsibilities Design, implement, and manage CMDB architecture aligned with ITIL best practices. Lead end-to-end CMDB strategy , including Discovery, Service Mapping, Integrations, and Data Normalization . Define and enforce Configuration Item (CI) classification, relationship...

As a professional services firm affiliated with KPMG International Limited, KPMG entities in India have been providing services to national and international clients since August 1993. With offices across various cities in India, including Ahmedabad, Bengaluru, Mumbai, and more, we strive to offer rapid, performance-based, and industry-focused services that incorporate global and local industry knowledge, as well as experience of the Indian business environment. **Key Responsibilities:** - Possessing 5+ years of relevant ServiceNow platform experience, with a focus on development and implementation. - Demonstrating firsthand development experience in modules such as ServiceNow Integrated Ris...

Role Overview: As the IT Service Management Lead, you will be responsible for overseeing and driving the implementation of IT Service Management (ITSM) frameworks and best practices. Your role will involve ensuring alignment with business objectives and overseeing the efficient and effective delivery of IT services. You will work closely with various stakeholders to improve IT processes, manage incidents and problems, and drive continuous improvement through performance reporting and analytics. Key Responsibilities: - Lead ITSM Initiatives: Oversee and drive the implementation of ITSM frameworks, best practices, and tools (e.g., ITIL) to ensure alignment with business objectives. - Process O...

Role Overview: As an Incident Manager at Plumes, you will be responsible for managing incidents for Plumes production systems globally. You will play a crucial role in ensuring the efficiency and effectiveness of the Incident process within the organization. Your main tasks will include classification and prioritization of all incidents based on their impact to contract SLAs, engaging resources to resolve major incidents, identifying opportunities for improvement in existing incident management, providing immediate response and coordination to minimize service interruptions, making decisions regarding real-time incident resolution activities, and acting as a liaison between the business and ...

As an experienced professional with a minimum of 3-8 years working with ServiceNow, you will be responsible for the following key responsibilities: - Demonstrating a fundamental understanding of ITSM, ITIL, or CMDB - Managing the service catalog effectively The qualifications required for this role include: - BE, B.C.A, B.CS, BSC.IT, Diploma in Computers, M.C.A, MSc.CS, MBA(IT), ME If interested, please send your resume to info@itiersolutions.com. Kindly mention the job position in your email for which you are applying.,

As a Project Manager, your primary role will involve direct and managing business operations of all IT Service Management (ITSM) projects from initiation to closure. Your responsibilities will include: - Reviewing and advising on project budget proposals and providing necessary assistance to the account management team. - Tracking and monitoring all project milestones and deliverables, and reporting them to the client accordingly. - Identifying and managing project dependencies and critical paths. - Accepting and assessing status reports, change requests, and requirements documentation to ensure smooth project progression. - Conducting project postmortems and creating a recommendations repor...

As a skilled ServiceNow Senior Developer with a minimum of 3 years of hands-on experience in designing, building, and customizing ServiceNow applications and workflows, your role will involve actively supporting the delivery of PH0-5-related workflows and contributing to enhancing the ServiceNow platform across modules. Key Responsibilities: - Develop and implement PH0-5 Workflows using Flow Designer, including: - Building dynamic and configurable project task flows - Supporting Acceptance and Phase-based workflows - Performing PTS Data updates using data sources and transform maps - Implement and manage Access Control Lists (ACLs) for secure role-based access at field and table levels. - As...

As a ServiceNow Lead at IZT, your role will involve designing, developing, and implementing robust solutions on the ServiceNow platform across various modules. You will collaborate with cross-functional teams to gather and translate business requirements into scalable technical solutions. Customizing and configuring ServiceNow applications, including ITSM, SPM, CSM, HRSD, and ITOM, will be a key responsibility. Additionally, you will develop and manage integrations with third-party tools and systems using IntegrationHub Spokes and Scripted REST APIs. Acting as a technical consultant, you will own the end-to-end delivery of ServiceNow solutions, ensuring alignment with business goals. Your ex...

ServiceNow Integration Developer - Role Summary Design and deliver integrations between ServiceNow H&S and SAP/other systems. Key Responsibilities - Implement SAP-ServiceNow integrations (employee master, org data, incidents, work orders) - Build APIs and flows with IntegrationHub, REST, SOAP - Work with middleware (MuleSoft, SAP PI/PO, Boomi) - Ensure integration testing and data reconciliation Required Skills & Qualifications - 5+ years integration experience - Proficient in ServiceNow IntegrationHub, APIs, OAuth2/SAML - Knowledge of SAP data structures and IDoc/BAPI If JD is matching to your profile kindly share updated resume on Gayatri.Rajesh-Gupta@capgemini.com

As a ServiceNow Manager at EY, you will be part of the EY GDS-ServiceNow team, working to solve client problems using the ServiceNow platform. You will have the opportunity to work with a high-quality team and contribute to building innovative products that address client needs. **Key Responsibilities:** - Perform Configuration/Customization of the ServiceNow system, including creating workflows - Build service request fulfillment workflows based on customer requirements using workflows, UI actions, client scripts, business rules, etc. - Utilize scripting tools and ServiceNow functionality to automate routine tasks - Conduct integrations and process automation using Orchestration, Web Servic...

Servicenow Developer - Role Summary Configure and customize ServiceNow H&S module s, ensuring alignment with architecture and business requirements. Key Responsibilities - Configure H&S applications (incident, hazard, inspections, risk assessments) - Build forms, workflows, dashboards, and notifications - Implement role-based access controls (ACLs) - Collaborate with architect and BA to deliver solutions Required Skills & Qualifications - 3-5 years ServiceNow development experience - Strong skills in JavaScript, Glide API, ServiceNow Studio - Experience with Flow Designer, App Engine, Service Portal - ServiceNow Certified System Administrator required If JD is matching to your profile kindly...

Seeking a ServiceNow Product Owner/BA with 9–15 yrs exp in Telecom B2B. Must have ServiceNow (ITSM/ITOM/TMT/OMT), Agile/CSPO skills, and experience with global stakeholders, ideally in Europe For more information Contact diksha@genesishrservices.in

Job Description : Ensure accurate and timely verification of attendance for BA personnel. Prepare and send complete and error-free NFRD (Non-First Run Delivery) reports to customers promptly. Work towards continuous improvement in customer experience. Coordinate with dealers regarding RPH (Return Parts Handling) and defect logistics. Ensure 100% accuracy in monthly physical inventory at the Swaraj stockyard. Conduct regular customer interactions and ensure minimal customer complaints. Maintain a minimum SQI (Service Quality Index) audit score of 90%. Achieve 100% adherence to Service Level Agreements (SLAs). Ensure 100% accurate dispatch operations daily and monthly. Prepare and submit a mon...

Role & responsibilities Mandate Certifications : CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation Advisory & Strategic Consulting - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. ITAM - Software Asset Management / Hardware Asset Management ITOM Discovery, Event Management, Service Mapping - Design and implement governance models, KPIs, and process improvement frameworks. - Facilitate client workshops to gather...

Responsibilities: * Should posses technical servicenow knowlegde and work exp * Lead CMDB integrations and ITAM processes * Ensure compliance with Ui Policy and Service Catalog. * Manage software and hardware assets using Servicenow ITSM Work from home

A ServiceNow Associate Technical Architect JD involves designing and implementing ServiceNow solutions, providing technical leadership, and ensuring alignment with business needs. Key responsibilities include creating high-level designs, leading development for modules like ITSM(NLU GenAI, Now Assist LLM), ITOM (Visibility and Event Management, Performance Analytics, Operation Intelligent, RCA), CSM, SPM (Satragic Portfolio Management), ITAM, CMDB( Discovery, AI performance Insight, Service Mapping), customizing the platform, conducting testing, and mentoring other team members. This role bridges business objectives with technical execution, requiring expertise in platform capabilities, scri...

Good Linux skills (proper hands-on) as most of the applications runs on file system Good SQL skills. Should be able to write basic SQLs using joins, sub-queries, DMLs and DDLs Monitoring tools knowledge and experience in Splunk, Dynatrace L2 PROD Support experience (aware of ITSM Process and tools) Good and confident communication skills Must to have Java, DevOps tools (CI/CD pipelines in Jenkins) Good to have Cloud knowledge and automation tools like Chef, Puppet/XLR