3016 Itsm Jobs - Page 30

Job Description: We are hiring an experienced ITIL Process Analyst / Support Professional with hands-on knowledge of ITIL practices. The ideal candidate will ensure proper IT service delivery, manage incidents, problems, and changes effectively, and contribute to service improvement initiatives. Roles & Responsibilities: Implement and manage ITIL-based processes: Incident, Problem, Change, and Service Request Management Monitor, log, and resolve service tickets using ITSM tools Conduct root cause analysis and ensure timely resolution of recurring incidents Participate in change advisory board (CAB) meetings and assist with change evaluations Ensure SLA adherence, generate performance reports, and suggest service improvements Coordinate with technical teams, business users, and vendors for issue resolution Maintain documentation of ITIL processes, SOPs, and work instructions Drive process compliance and continuous improvement initiatives Requirements: Graduate in Computer Science, IT, or related field 26 years of experience in ITIL-based support or service management roles ITIL v3 or ITIL 4 Foundation Certification is mandatory Experience with ITSM tools like ServiceNow , BMC Remedy , or similar Strong understanding of incident, change, and problem management lifecycle Good communication and coordination skills Ability to work in a fast-paced, 24/7 support environment To Apply: Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM) Free Job Placement Assistance White Horse Manpower Get placed in Fortune 500 companies. Address: #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, Bangalore 560051 Contact Numbers: 9036525353 - 9620333533

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries worldwide, NCR VOYIX has been a pioneer in consumer transaction technologies for almost 140 years. By transforming everyday consumer interactions into meaningful moments, NCR VOYIX revolutionizes stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS, and services capabilities. As an Asset and Configuration Management Team Manager at NCR VOYIX, you will be responsible for overseeing the Asset and Configuration Management processes and the configuration management database (CMDB). Your role will involve leading the strategy and process development to enhance the existing ServiceNow based CMDB. Reporting to the ServiceNow Platform executive, you will collaborate closely with ITSM teams, IT Architecture, and ServiceNow platform stakeholders. In this position, you will manage NCR Voyix's Global Asset and Configuration Management processes and team members, ensuring effective governance, strategy development, data integrity, quality management, performance monitoring, and continual service improvement initiatives. By coordinating a global organization, you will drive compliance with global service management standards and processes to optimize the stability, security, and control of the enterprise ServiceNow CMDB. Your key responsibilities will include delivering innovative asset management and configuration management solutions to align with NCR Voyix's evolving business needs, owning the development and implementation of Asset and Configuration Management governance, evaluating and enhancing the existing ServiceNow CMDB design, understanding the ServiceNow CSDM, defining technology requirements for CMDB integration, ensuring CMDB data accuracy, developing best practices for asset and configuration standards, identifying critical success factors, operational reporting, providing coaching and training for CMDB stakeholders, collaborating on service improvement initiatives, evaluating industry trends, auditing SACM team activities for compliance, and advancing IT performance through creative thinking. To qualify for this role, you should hold a Bachelor's Degree in an IT-related field or possess a minimum of 5 years of relevant experience. A strong understanding of ITSM best-practices, hands-on experience with enterprise Change, Configuration, and Asset Management tools, technical knowledge in related roles, and excellent interpersonal skills are essential. Preferred qualifications include ITIL certification, architecture review experience, ServiceNow administration experience, and relational database administration experience. Join us at NCR VOYIX, where we empower stores, restaurants, and financial institutions to surpass their goals and succeed in today's competitive landscape. If you are ready to contribute to driving innovation and excellence in Asset and Configuration Management, we welcome your application. Please note that offers of employment are subject to the successful completion of screening criteria specific to the job role. NCR Voyix adheres to an Equal Employment Opportunity policy and only accepts resumes from agencies on the preferred supplier list. Be sure to verify that emails received during the application process are from a @ncrvoyix.com email domain.,

About Us At Bank of America, you will be part of a team driven by a common purpose to enhance financial lives through the power of connections. Our commitment to Responsible Growth shapes how we operate and serve our clients, teammates, communities, and shareholders. To achieve Responsible Growth, we prioritize creating an inclusive and diverse workplace that values individuals from various backgrounds. We are dedicated to supporting our teammates and their families by providing competitive benefits that promote physical, emotional, and financial well-being. Bank of America emphasizes collaboration and flexibility, offering a diverse range of work arrangements suitable for different roles within the organization. Working with Bank of America provides you with a rewarding career path filled with opportunities for learning, growth, and impactful contributions. Join us to make a difference! Global Business Services Global Business Services at Bank of America delivers Technology and Operations services to various business units and support functions through a globally integrated delivery model. We are known for our operational excellence, innovation, risk management, and resiliency. In India, we operate as BA Continuum India Private Limited (BACI), a subsidiary of Bank of America Corporation, supporting Global Business Services operations in five locations. Process Overview The Global Technology Service Management team is responsible for designing, implementing, and managing next-generation Service Management solutions to ensure the delivery of stable and resilient technology services to customers and employees. Join us to be part of this exciting journey! Job Description Bank of America is in search of a skilled ServiceNow Senior Technical Architect (STA) to lead strategic internal projects. As an STA, you will drive the successful implementation and maintenance of end-to-end automated solutions for the bank. Your role will involve collaborating with the ServiceNow Global Development Team, focusing on complex feature design and addressing challenges related to platform scalability and implementation best practices. Key Responsibilities - Define and maintain the target architecture for product and platform features - Enforce platform engineering and development standards - Collaborate with development teams to ensure design and implementation align with the target state architecture - Manage ServiceNow code quality control processes - Guide development teams in utilizing platform development tools and features effectively - Assist in triaging and resolving features and integrations during all phases - Provide expertise on platform features and applications to anticipate work dependencies and advise on potential collision scenarios Requirements - Education: B.E/BTech in Computer Science, M.C.A. - Experience Range: 12-20 years - ServiceNow certifications: Certified Implementation Specialist in ITSM, Security Incident Response, Vulnerability Response, and Risk & Compliance - Foundational Skills: ServiceNow technical consulting and development experience, ITIL certification - Desired Skills: Experience with ServiceNow cloud platforms, IT lifecycle management, and system integration - Work Timings: 8.30 am - 5.30 pm or 2.30 pm - 11.30 am - Job Location: Chennai/Hyderabad Join Bank of America to be part of an innovative team driving Responsible Growth and making a positive impact on financial lives.,

You will be responsible for successfully planning, executing, monitoring, controlling, and closing all technical tasks related to the configuration and implementation of all aspects of the ServiceNow platform. This includes providing software development and customization such as screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development. Your role will involve obtaining and analyzing/interpreting business requirements to propose sustainable solutions within the ServiceNow environment. Additionally, you will be coordinating and resolving complex technical data and transformation issues. To excel in this role, you must be an expert in ServiceNow administration, configuration, and development, with specific experience in ITSM, CMDB, and KB. Your expertise should extend to developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs, ServiceNow client and server-side scripting. Working experience with ServiceNow modules such as PPM, CSM, and ITOM will be considered an added advantage. You will also be responsible for the technical specification and implementation of ServiceNow integrations with third-party tools and systems. Proficiency in Web Services integrations (SOAP, REST), Scripted REST APIs, and experience with HTML5, Java, JavaScript, jQuery, CSS, and Angular.js are essential for this role. Furthermore, you should hold a Certified System Admin certification and possess a valid passport. A bachelor's degree or an equivalent combination of education and experience is required to be considered for this position.,

ServiceNow ITSM - ADR Group | Trusted Partner for SAP, IT Staffing, Cloud Job Description: 5+ years of hands-on experience with ServiceNow ITSM modules. Strong expertise in JavaScript and ServiceNow scripting . Proven experience in integrating ServiceNow with external systems and platforms. Solid understanding and real-world experience with Incident Management and Major Incident Management (MIM) . Experience with Flow Designer, IntegrationHub , and ServiceNow CMDB . ITIL v3 or v4 Foundation certification (preferred). ServiceNow Certified System Administrator (CSA) required; additional certifications like CIS-ITSM are a plus. Strong analytical, troubleshooting, and communication skills. ServiceNow ITSM certification is must. Job Category: ServiceNow Developer Job Type: Full Time Job Location: Bangalore Hyderabad Mumbai Pune Exp-Level: 5 to 8 years Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

The Asset Management Specialist position involves the responsibility of overseeing IT Service Management (ITSM) and IT Asset Management (ITAM). You will play a crucial role in managing the asset lifecycle, ensuring efficient service delivery, maintaining data governance standards, and establishing Service Level Agreements (SLAs). As an integral part of our IT team, you will be tasked with managing and optimizing the complete lifecycle of IT assets. Compliance, performance optimization, and facilitating IT service delivery will be key aspects of your role. Collaboration with ITSM teams, overseeing asset tracking, and driving process improvements will be essential to your success in this position. **Job Responsibilities:** - Manage and oversee the complete lifecycle of IT assets - Ensure compliance and optimize asset performance - Support the effective delivery of IT services - Collaborate closely with ITSM teams - Oversee asset tracking and management - Drive improvements in processes, data governance, and SLAs **Required Qualifications:** - Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field - 3+ years of experience in IT asset management, ITSM, or a similar IT operations role - Strong understanding of ITIL processes, particularly in asset management and service delivery - Experience with asset management tools and systems (e.g., ServiceNow, Ivanti, BMC Remedy) - Knowledge of data governance principles and practices - Experience in establishing and managing SLAs related to IT services and asset management - Strong analytical, problem-solving, and organizational skills - Ability to work cross-functionally and manage vendor relationships effectively **Preferred Qualifications:** - ITIL certification or other relevant industry certifications (e.g., Certified Hardware Asset Management Professional) - Experience in data security practices related to IT asset disposal and data wiping - Familiarity with compliance standards (e.g., GDPR, SOX, ISO 27001) If you are a detail-oriented professional with a passion for IT asset management and service delivery, we encourage you to apply for this exciting opportunity to contribute to our dynamic IT team.,

The ServiceNow Technical Lead plays a crucial role in designing and delivering ServiceNow solutions while maintaining a long-term technical architecture. With over 8 years of experience, you will define system problems, design and test solutions, interact with users for requirements collection, and provide guidance to junior developers. Your responsibilities include aligning with Agile development processes, producing technical documentation, and ensuring compliance with standards and procedures. Your key responsibilities will include designing and delivering ServiceNow solutions in line with technical standards and leading practices. You will analyze system problems, design and test standards and solutions, and develop solutions by evaluating alternative workflow options. Collecting requirements from users, guiding junior developers, and implementing requirements will be essential tasks. Additionally, you will produce and maintain Standard Operating Procedures on network security operations, provide oversight and unit testing of code, and review business processes for leveraging ServiceNow platform capabilities. To excel in this role, you must possess experience with workflows in key areas of the ServiceNow platform such as ITSM, CSM, ITOM, and SecOps. Excellent communication skills, proficiency with web technologies, experience in a SaaS environment, and a strong focus on code quality and reusability are crucial. Your ability to manage ServiceNow setup, administration, and configuration, analyze and resolve complex software application issues, and apply ITIL best practices will be highly valued. Stay updated with marketplace and technology changes relevant to ServiceNow. The ideal candidate will have 8+ years of experience in technical solution design and delivery of ServiceNow solutions, along with a minimum of 5 years in IT Service Management within finance, insurance, IT shared services, or consulting sectors. Possess certifications such as ITIL V3/V4, ServiceNow System Administrator (CSA), ServiceNow Application Developer (CAD), Certified Implementation Specialist (CIS) ITSM, and Micro certificate Integration Hub fundamentals. Additional CIS certifications in Discovery, Service Mapping, Software Asset Management, and Hardware Asset Management will be advantageous.,

We are looking for a hands-on IT Manager for a 6-month extendable contract to lead and execute critical IT infrastructure and operations initiatives. This is a high-impact role where you will be responsible for building foundational IT processes from the ground up while also managing day-to-day IT systems. You will work closely with cross-functional teams and external partners to ensure secure, scalable, and efficient IT operations. Why Join Us: This is a great opportunity to influence the IT backbone of a growing global company. If you thrive in a build-from-scratch environment and enjoy rolling up your sleeves, we d love to hear from you. What Youll Do Design and implement core IT processes, policies, and workflows across the organization Set up and manage SSO (Single Sign-On) solutions to streamline and secure access management Take ownership of endpoint management (device lifecycle management) , including provisioning, configuration, compliance, and security using tools like Intune, Jamf, or similar Administer and optimize Active Directory and identity management systems Ensure secure and scalable onboarding/off boarding processes and access controls Support the rollout of collaboration tools, software licenses, and IT hardware Manage relationships with IT vendors and service providers Troubleshoot and resolve complex IT issues in a timely manner Maintain documentation of systems and procedures for internal reference What Youll Bring 6-10 years of experience in IT infrastructure or systems administration, including team or project leadership Strong, hands-on experience with: - SSO setup and management (e.g., Okta, Azure AD) - Endpoint management solutions (e.g., Microsoft Intune, Jamf, Kandji) - Active Directory and related tools Proven track record in building or scaling IT processes in a growing organization Strong problem-solving skills and the ability to work independently Excellent communication and stakeholder management skills Experience in a SaaS or fast-paced tech environment is a plus Preferred Certifications (not mandatory, but a strong plus): Microsoft Certified: Azure Administrator Associate Okta Certified Administrator / Okta Certified Consultant Jamf 200/300 Certifications (for Mac endpoint management) CompTIA Security+ or CompTIA Network+ ITIL Foundation Certification (for process setup and IT service management)

We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in IT Service Management (ITSM) module. The Ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform, will be responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform. This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals. Key Responsibilities Strategic Planning: Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives. Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices. Module Configuration and Customization: Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems. Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience. User Story Definition and Prioritization: Work closely with business units to gather requirements and define user stories for enhancements and new features. Prioritize backlog items based on business value, strategic goals, and user needs. Cross-functional Collaboration: Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs. Function as a liaison between technical teams and end-users to facilitate effective communication and understanding. Change Management: Implement effective change management strategies to ensure smooth adoption of new features and processes. Provide training and documentation for end-users to maximize platform utilization. Release Planning and Execution: Plan and manage product releases, coordinating with development, testing, and deployment teams. Monitor release progress and resolve any roadblocks or issues that arise during implementation. User Acceptance Testing (UAT): Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing. Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs. Continuous Improvement: Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains. Stay up to date with ServiceNow platform capabilities and industry best practices. Stakeholder Engagement and Communication: Communicate project statuses, updates, and progress to stakeholders at various levels of the organization. Address questions, concerns, and feedback to ensure alignment and transparency. Vendor Management: Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices. Evaluate and recommend third-party applications or integrations to enhance the platform. (2:00p-10:30p) Technology

Position : Change Manager Infra Mainframe Z/OS Operations REQUIRED EXPERIENCE Bachelor's degree in computer science, Information Technology, or related field 7+ years of experience in IT operations, with at least 5 years focusing on change management Strong understanding of Mainframe z/OS. Microsoft Azure Dev Ops (Scrum master experience desired but not required) In-depth knowledge of ITSM frameworks (e.g., ITIL) Experience with ITSM tools (e.g., ServiceNow, BMC Remedy) Excellent project management and organizational skills Strong analytical and problem-solving abilities Outstanding communication and interpersonal skills

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Helix Developer Qualification : BE / B.tech Relevant Experience : 4 to 10 Years Must Have Skills : BMC Helix Development Good to Have Skills : BMC Remedy Development and customizations Roles and Responsibilities : In-depth knowledge of BMC Remedy ITSM and Helix platforms. Expertise in fresh implementations of the Helix platform and migrating from Remedy. Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents. Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.. Location : Hyderabad CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

As a ServiceNow Developer/Admin at LSEG, you will be a key player in the ambitious digital transformation program aimed at digitizing the enterprise Global Business Services on the ServiceNow platform. Reporting to the Senior Manager, Enterprise Service Management (ESM) Platform, you will be responsible for configuring, customizing, and maintaining the ServiceNow platform to ensure alignment with business requirements and provide ongoing support and enhancements throughout the project lifecycle. Your primary responsibilities will include overseeing the administration and maintenance of the ESM platform, configuring and customizing ServiceNow applications and modules, and providing continuous support for the platform to ensure smooth operation and minimal downtime. Collaboration with senior developers and business analysts will be crucial to understand technical solutions and translate business requirements into effective ServiceNow solutions. To excel in this role, you should have at least 3 years of hands-on experience with ServiceNow, showcasing expertise in configuration, customization, and administration of the ESM platform. You will be involved in developing and implementing new ServiceNow applications, solving platform-related issues, designing workflows and automation, managing integrations with other systems, and ensuring high system performance and reliability. Adherence to coding standards, change management best practices, and industry performance optimization guidelines will be expected. Preferred skills include experience with ServiceNow ITSM, ITOM, ITBM modules, Agile methodologies, and performance tuning of the ServiceNow platform. Holding an ITIL Foundation Certificate and ServiceNow certifications like System Administrator and Application Developer will be advantageous. In addition to technical skills, you will play a pivotal role in delivering training and support to end-users and stakeholders to ensure effective use of the ServiceNow platform. Your work will contribute to LSEG's vision for a fully digitized organization and help drive sustainable economic growth. Joining LSEG means being part of a global, dynamic organization with a commitment to diversity, collaboration, and sustainability. You will have the opportunity to work in a creative culture that values new ideas and supports individual growth. LSEG offers a range of benefits and support, including healthcare, retirement planning, and wellbeing initiatives, to help you thrive in your role. As a ServiceNow Developer/Admin at LSEG, you will be at the forefront of digital transformation, working with a diverse team to drive financial stability, empower economies, and create sustainable growth.,

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. Headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe, NCR VOYIX has been the global leader in consumer transaction technologies for nearly 140 years. The company focuses on turning everyday consumer interactions into meaningful moments by transforming stores, restaurants, and digital banking experiences through cloud-based, platform-led SaaS and services capabilities. NCR VOYIX is renowned for creating exceptional consumer experiences in partnership with leading retailers, restaurants, and financial institutions worldwide. Leveraging expertise, research and development capabilities, and a unique platform, the company helps customers navigate, simplify, and manage their technology systems effectively. Customers are at the core of NCR VOYIX's mission, which is to enable stores, restaurants, and financial institutions to surpass their goals, ranging from customer satisfaction to revenue growth, operational excellence, cost reduction, and profit growth. By offering solutions that empower customers to thrive in today's competitive landscape, NCR VOYIX brings innovative, industry-leading technology to businesses of all sizes across various industries, earning the trust of renowned global brands as well as local favorites. Job Summary The Asset and Configuration Management Team Manager at NCR VOYIX is responsible for overseeing the company's Asset and Configuration Management processes and the configuration management database (CMDB). Reporting to the ServiceNow Platform executive, the successful candidate will lead the strategy and process development needed to enhance the existing ServiceNow-based CMDB. Working closely with ITSM teams, IT Architecture, and ServiceNow platform stakeholders, the candidate plays a pivotal role in ensuring effective governance, data integrity, and continual service improvement initiatives related to global Asset and Configuration Management processes. Key Responsibilities - Deliver innovative asset management and configuration management solutions to meet evolving business needs, including managing SaaS/cloud assets and services. - Develop and implement governance for Asset and Configuration Management, including standards, policies, and procedures. - Evaluate and suggest improvements to the existing ServiceNow CMDB design, implementation, and management. - Understand the ServiceNow CSDM and its interrelationships with ITSM, Asset Management, APM, and other ServiceNow-related processes. - Define technology and integration requirements for CMDB to support IT Service Management, Asset Management, and other processes. - Ensure accurate and up-to-date CMDB data and establish best practices for updating CI data. - Establish and implement asset and configuration standards, policies, and procedures. - Identify critical success factors, develop process performance metrics, and monitor performance. - Provide coaching and training for CMDB stakeholders and collaborate on service improvement initiatives. - Stay updated on industry innovations and recommend new technologies. Basic Requirements - Bachelor's Degree in an IT-related field or a minimum of 5 years of relevant experience. - Strong understanding of ITSM best practices, with experience in Configuration Management and Asset Management. - Hands-on experience with enterprise Change, Configuration, and Asset Management system tools, preferably within the ServiceNow environment. - Preferred technical knowledge in relevant roles such as CMDB Manager/Analyst, Application Portfolio Manager/Analyst, Change Manager, Network Administrator, Database Administrator, among others. - Experience leading technical discussions and working in complex technical environments. - Strong interpersonal and influencing skills in a global environment. Preferred Requirements - ITIL Foundation certification. - Architecture review and ServiceNow administration experience. - Relational database administration experience. Please note that offers of employment are subject to passing applicable screening criteria. NCR Voyix follows an Equal Employment Opportunity (EEO) policy.,

This is a full-time opportunity with a leading BigTech IT Services company, a valued client of GSN HR. We are seeking a highly motivated Senior ServiceNow Developer with a minimum of 4.5 years of experience to join our team and manage one of our key banking clients. You should have at least 3 years of hands-on experience in ServiceNow HRSD and/or ITSM modules. You must have demonstrated expertise in at least two ServiceNow modules such as HRSD or ITSM. Proficiency in scripting languages like JavaScript, Glide scripting, and front-end technologies including HTML, CSS, and Angular is required. Experience in working on system integrations between ServiceNow and other applications using REST API is essential. Experience in Service Portal will be a huge plus. Strong analysis, problem-solving, and decision-making skills are necessary. You should be able to debug issues, implement proactive monitoring strategies for platform stability, and hold certification in SNOW (ServiceNow) which will be advantageous. Responsibilities: - Execute software solutions, design, development, and technical troubleshooting with a creative approach to problem-solving. - Develop secure and high-quality production code, maintain algorithms, and ensure design constraints are met. - Produce architecture and design artifacts for complex applications, analyze and synthesize data sets for continuous improvement of software applications. - Identify hidden problems and patterns in data to drive improvements in coding and system architecture. - Contribute to software engineering communities, explore new technologies, and find solutions to complex problems with analytical and problem-solving skills. Join us and be a part of our dynamic team where your skills and expertise can make a significant impact in the IT services industry.,

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: : ServiceNow - IT Service Management Experience: 8-10 Years

B3 ITSM Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: : ServiceNow - IT Service Management Experience: 5-8 Years

Position: ServiceNow Senior Developer Location : Bengaluru Who are we ? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow Senior Developer who will play a crucial role in designing, developing and deploying solutions using the ServiceNow platform. Primary expertise in ServiceNow SPM (Strategic Portfolio Management), with hands-on experience in ITSM, ITOM, and other modules. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: • Assists Business Process Analyst in estimating release-level effort. Takes ownership of complex business requirements. • Review requests for enhanced feature functionality and prioritize accordingly. Design and develop new ServiceNow applications and services. Work across applications to deliver new functionality and innovative solutions. • Work with the ServiceNow platform team, Platform and Process Owners to configure and maintain platform components. • Lead ServiceNow upgrades by planning and execution. Ensure latest platform upgrades and features are enabled. Manage instance security, user/group access and Access Control Lists (ACLs). • Manage and resolve incidents related to ServiceNow applications. Ensure platform stability and performance through application maintenance, user management and incident support. Contribute to ServiceNow releases and incident resolution. Conduct extensive reviews of new version release notes, identifying and documenting changes to platform functionality and assessing their impact. Work with ServiceNow and the broader community by participating in local user groups and knowledge events to expand platform knowledge and network. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of relevant ServiceNow experience. Must have : Minimum of two ServiceNow project implementations or support experiences in SPM, ITSM or ITOM. SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM Event Management Certificate Management Skillsets: ServiceNow Expertise: Deep hands-on experience in SPM, ITSM or ITOM and custom app development Development Skills: Proficient in scripting (JavaScript, Glide), Flow Designer, UI policies and integrations (REST/SOAP) Platform Knowledge: Strong understanding of CMDB, ACLs, Service Catalog and Performance Analytics Agile Delivery: Active participation in Scrum ceremonies, sprint planning and backlog grooming Collaboration: Works closely with BAs, architects and cross-functional teams to deliver scalable solutions Tools: ServiceNow, JIRA, Confluence, Git, Postman Quality & Support: Unit testing, peer reviews, documentation and post-deployment support Solution Mindset: Focused on scalable design, platform best practices and continuous improvement Certifications: • Certified ServiceNow System Administrator (CSA) - Must have • Certified ServiceNow Certified Application Developer (CAD) - Preferred • ServiceNow Certified Implementation Specialist: SPM & ITSM - Good to have

Your Role As a lead or managing independently designing, developing and implementing deliverables, conducting research and performing analysis. A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently. Must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. Your Profile 4-12 years of service management ITIL v3 Certified (foundation as a minimum, manager or expert level desirable) Strong verbal and writing skills in order to effectively communicate information to clients and internal team members Awareness of a number of service management tools such as BMCs IT Service Management (ITSM, Remedy) Apart from these, other critical area is CMDB / Asset Management / SCAM What will you love working at Capgemini Working with clients across industries and geographies provides rich exposure to varied ITSM practices and challenges. The focus on KPIs, SLAs, and CSAT ensures a performance-driven environment. Theres a strong culture of ownership and accountability. Capgemini encourages the use of AI, RPA, and analytics in service management, which keeps the work exciting and future-focused. Location - Bengaluru,Mumbai,,Pune

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Imagine you're a superhero, with the power to transform businesses from ordinary to extraordinary. As a Business Process Consultant at Kyndryl, you'll be just that – a trusted advisor helping customers achieve their goals and surpass even their own expectations. As a Business Process Consultant, you will play a crucial role in helping our customers reach their full potential by developing process-driven solutions that drive measurable results. You will work closely with our customers to gain a deep understanding of their unique business needs, challenges, and opportunities. Armed with this knowledge, you will leverage your expertise in aligning processes to technology to design, develop, and deploy custom solutions that exceed their goals. You will be responsible for analyzing our customers' current business processes, identifying bottlenecks, inefficiencies, and areas for incremental improvement. With your strong analytical skills, you will recommend process changes, new technologies, or appropriate organizational changes that drive efficiency, reduce costs, and improve overall business performance. In this role, you will also develop a large-scale strategic vision and ensure that all new business processes align with it. You will manage sales processes beyond day-to-day procurement to maintain strong customer relations and ensure that all stakeholders are on board with the recommended solutions. At Kyndryl, we value collaboration and teamwork. As a Business Process Consultant, you will work closely with all stakeholders, including customers, project managers, and technical teams, to ensure that our solutions meet the highest standards of quality, efficiency, and effectiveness. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Roles & Responsibilities : We are seeking a ServiceNow CMDB SME to join our Asset Management practice area as a CMDB Import & Configuration Specialist. This role is critical in ensuring the integrity, accuracy, and performance of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have hands-on experience with CI data imports, integrations, and governance practices, supporting ITSM and ITOM processes across the enterprise. CMDB Import & Configuration: Design and maintain CI import workflows using Import Sets, Transform Maps, Discovery, and Integration Hub. Configure CI classes, attributes, and relationships to align with enterprise architecture. Ensure automated imports are timely, accurate, and aligned with governance policies. CMDB Governance & Quality Control: Maintain high-quality CMDB data through established validation and reconciliation routines. Define, monitor, and report on CMDB health metrics (completeness, correctness, compliance). Execute audits and clean-up routines to remove stale, duplicate, or invalid CI data. Stakeholder Collaboration & Support: Partner with ITSM, ITOM, Infrastructure, and Asset Management teams to align CI data requirements. Serve as the SME for ServiceNow CMDB during project planning, incident response, and change activities. Provide training and guidance to operational teams and end users on CMDB best practices. Documentation & Continuous Improvement: Create and maintain documentation for CMDB processes, policies, and configuration standards. Recommend enhancements to import logic, CI structure, or governance based on evolving business needs. Participate in CMDB roadmap planning and ServiceNow platform upgrades. Your Future at Kyndryl As a Business Process Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8 + years hands on software development experience with ServiceNow CMDB configuration and data management. Deep understanding of CI classes (e.g. Server, Application, Database) and their relationships. Good understanding of the Common Service Data Model and how it aligns CMDB data with ServiceNow applications. Use CMDB data certification modules to maintain data accuracy. How IRE works with identification rules, reconciliation rules, and data sources. Proven expertise in CI imports using ServiceNow Discovery, Import Sets, and integrations. Strong scripting ability in JavaScript, Glide API, and familiarity with Flow Designer. Experience with CMDB Health Dashboards, normalization rules, and reconciliation processes. Solid understanding of ITIL v4, especially Configuration Management and Asset Lifecycle from discovery to decommission. Ability to interpret and implement complex data models and CI relationship mappings. Strong communication and stakeholder engagement skills. Preferred Technical and Professional Experience ServiceNow Certified Implementation Specialist – ITSM ServiceNow Certified Implementation Specialist – Discovery. Experience with ITOM (Event Management, Service Mapping) and HAM/SAM modules. Knowledge of infrastructure technologies, cloud environments, and enterprise architecture. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Position : ServiceNow Business Analyst Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? Krones Digital Solutions India (KDSI) is looking for a ServiceNow Business Analyst to work with Krones AG Group entities and partner stakeholders. The Consultant will analyze and document business requirements, design efficient and scalable solutions, including workflows, integrations and customizations and lead the implementation of ServiceNow ITSM modules, with opportunities to drive initiatives across ITOM, SPM, HRSD and other ServiceNow product areas. The role will directly report to Head of ServiceNow, KDSI and will be based in Bangalore. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: - Perform business analysis tasks such as stakeholder interviews, requirement elicitation and documentation of business needs. Consult with sponsors and stakeholders, presenting solution options with pros, cons, and risks and offering strategic insights. Facilitate workshops and customer meetings to gather input, present ideas and guide discussions. Gather and analyze business requirements and create detailed documentation, including process flows, gap analyses and functional specifications. Lead the definition and deployment of future-state processes and ServiceNow solutions aligned with best practices. Design scalable and efficient solutions, including workflows, integrations and customizations across ITSM, ITOM, SPM, HRSD and other ServiceNow modules. Write and refine user stories and acceptance criteria to ensure they are clear, concise and actionable. Conduct user story mapping sessions to visualize and plan product features and enhancements. Collaborate with the ServiceNow CoEI team within the Krones AG Group and other departments to ensure alignment and successful delivery. Work closely with Product Owners to prioritize the backlog and ensure alignment with business goals. Actively participate in Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Maintain strong communication with clients and team members throughout the project lifecycle. Conduct demos, deliver end-user training and provide ongoing support to drive continuous process improvement. Provide mentorship and training to other team members to build internal capabilities. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 10 - 14 years of total experience and 6 - 8 years of relevant ServiceNow experience. Must haves : Minimum of two ServiceNow project experiences in ITSM, ITOM, or SPM process implementation or support, in the capacity of a Functional Consultant or Business Analyst. ITSM Module Experience Incident Management Problem Management Change Management CMDB Request Management Release Management Asset Management ITOM Module Experience Discovery Service Mapping CMDB/CSDM SPM Module Experience Demand Management Project Management Portfolio Management Financial Planning Resource Planning HRSD Module Experience Case Management Knowledge Management Virtual Agent Skillsets: ServiceNow Expertise: Hands-on experience with ITSM, ITOM, SPM, HRSD modules (any two or more) Business Analysis: Requirement gathering, process mapping, gap analysis, user stories Agile Delivery: Strong understanding of Scrum, backlog management and sprint planning Communication: Clear articulation of technical concepts to business stakeholders Collaboration: Cross-functional teamwork with CoE, developers and product owners Tools: ServiceNow, JIRA, Confluence, MS Office Training & Support: End-user training, documentation and post-go-live support Consulting Mindset: Problem-solving, stakeholder engagement and solution-oriented thinking Certifications: Certified ServiceNow System Administrator (CSA) - Must have

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebSphere Admin. Experience: 1-3 Years.

Job Snapshot Location: Karnataka - Other, Karnataka Job ID: JN -072025-97834 Category: TEK-Enterprise Applications (EA) Location: Karnataka - Other, Karnataka Job ID: Category: TEK-Enterprise Applications (EA) Job Summary Opportunity with TEKsystems SAP IBP demand planning SAP APO SNP to Response and supply Job Description Ensuring that systems are fully operational and any loss of service is restored in a timely and efficient manner Providing a high level of service to our customers and adhering to our SLAs for response and restoration times Working independently and collaborating(as necessary) with other teams to drive resolution to incidents. Manages incidents and requests using online tools and following IT RUN policies and procedures Create productive relationships with key stakeholders Ensure that solution and application support documentation is maintained to the highest quality and accuracy Able to drive to resolution medium to high complexity application related incidents Plan and execute application upgrades Able to analyze the business impact of the incident and communicate to the affected user and minimize the disruption Deploying and supporting applications on test and production environment Provide timely and clear communication updates to customers and leaders Keeps track of application changes with version control Proactively recommend enhancements to improve the functioning of the application. Able to assess business impact and escalate issues in a timely manner Required Skills and Experience 4-7 years of hands-on experience using SAP IBP. Exposure to SAP APO will be an added advantage. Hands-on experience with IBP Demand Planning Hands-on experience with IBP response and supply IBP configurations experience Good understanding of the functionality of IBP response and supply Knowledge of CPI-DS and non-SAP data integration is a plus Knowledge on APO is required to support existing solutions in system APO SNP (Heuristics, Optimizer, CTM) API CIF Knowledge in ECC MM/PP Ability in understanding a functional specification and configure/develop/analyze/debug to meet the business needs. Strong technical and analytical and problem-solving skills Proven critical thinking skills Excellent verbal and written communications skills, including the ability to communicate in business terms, create organized and informative reports, as well as comprehensive, accurate documentation Strong customer service skills Schedule Flexibility - responsibilities may require occasional evening and weekend work Familiarity with ServiceNow or equivalent IT Service Management tool Understanding of change and release management Understanding of software development cycle Apply Get personalised tech job recommendations based on your skills.

As a skilled and experienced ServiceNow Developer, you design, develop, and implement ServiceNow solutions to automate and optimize IT service management processes. Collaborate with cross-functional teams to customize modules, workflows, and integrations based on business requirements. Job Description Job Responsibilities: What you get to do in this role Design, develop, and implement customized API endpoints within ServiceNow platform to integrate 3rd party products Collaborate with end users and stakeholders to gather integration requirements Lead end-to-end project development of ServiceNow integrations, ensuring timely and quality delivery Provide administrative support and configuration assistance within ServiceNow during integration projects To be successful in this role, the ideal candidate must have 6 8 years of experience working as a ServiceNow Developer in an enterprise environment Familiarity with core ServiceNow modules like Incident, Change, and Configuration Hands-on experience with building and customizing REST/SOAP APIs on ServiceNow Strong problem-solving skills with a self-starter attitude and ability to lead projects independently Experience with requirement gathering and technical solutioning for integrations Ability to support ServiceNow administration tasks as needed during the project Ability to communicate clearly with technical and non-technical users Desired: Relevant Certification in ITIL and ServiceNow Education: Bachelor s degree in Computer Science, Information Technology, or related discipline Get in touch with us LVS Arcade, Jubilee Enclave Opposite Hitex HITEC City, Hyderabad, India-500081

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools. Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email, and basic networking. Maintain and update incident tickets in the ITSM system (e.g., ServiceNow, Freshservice, etc.). Generate and analyze reports on incidents, service requests, and SLAs using Excel functions like VLOOKUP, Pivot Tables, IF statements, conditional formatting, etc. Assist in IT documentation and SOP updates using spreadsheets and templates. Provide remote support for users via tools like AnyDesk, TeamViewer, or Remote Desktop. Support onboarding/offboarding process including email setup, access provisioning, and laptop configuration.

Required Skills Technology | ITSM Tool Technology | IT Service Management | Recording and Responding to IncidentsIncident Management and Triaging Technology | Programing Basic, Programming concepts (Java, .NET) Technology | Database Query Tools / Languages | PL/SQLDatabase Query Tools / Languages | Transact-SQL Technology | PowerShell Scripting Technology | Cloud Services Basics - Azure, AWS Technology | Application Monitoring and Tools Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1.Supervise all alerts related to application, Database, and system components and provide services proactively. Triage Incident and service requests to concern team. Perform root cause assessment and debug all issues on server domain, and availability of applications. Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance. Coordinate with teams and resolve all complex application and system issues. Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements Track and report service health metrics, SLA and OLA Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail