2360 Itsm Jobs - Page 3

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand needs and translating them into functional designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Design and develop applications based on business requirements.- Collaborate with stakeholders to gather and analyze requirements.- Create technical design documentation for application development.- Implement best practices for application design and development.- Provide technical support and troubleshooting for application issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing IT service management solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process requirements.- Implement best practices for ServiceNow Configuration Management Database (CMDB).- Provide technical guidance and support to the development team.- Conduct regular code reviews and ensure adherence to coding standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of ITIL framework and its application in CMDB management.- Experience in integrating CMDB with other ITSM modules.- Hands-on experience in ServiceNow platform customization and configuration.- Knowledge of scripting languages such as JavaScript and AngularJS. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional designs, ensuring seamless application integration and user experience enhancements. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and understand business requirements.- Design and develop applications that align with business processes and application requirements.- Implement best practices for application design and integration.- Conduct regular reviews and testing to ensure application functionality and user experience.- Provide technical guidance and support to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and practices.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and its application in ServiceNow.- Hands-on experience in customizing ServiceNow applications.- Good To Have Skills: Experience with ITSM tools integration. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow Human Resource Service Management (HR) solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for HR applications.- Design and develop scalable and efficient applications using ServiceNow HR modules.- Create technical specifications and documentation for application design and development.- Perform unit testing and debugging of applications to ensure quality and functionality.- Provide support and troubleshooting for HR applications during implementation and post-implementation phases. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Human Resource Service Management (HR).- Good To Have Skills: Experience with ServiceNow IT Service Management (ITSM) and ServiceNow IT Operations Management and ServiceNow Tools Administration- Strong understanding of HR processes and workflows.- Experience in designing and implementing HR solutions using ServiceNow HR modules.- Knowledge of ServiceNow HR best practices and industry standards.- Familiarity with ServiceNow HR Service Delivery and Employee Service Center modules. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Human Resource Service Management (HR).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : Servicenow Tools Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications are user-friendly and meet the needs of end-users.- Perform testing and debugging to identify and resolve any issues or bugs.- Provide technical support and guidance to end-users.- Stay updated with the latest industry trends and technologies.- Assist in the documentation of application design and development processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Servicenow Tools Administration.- Good To Have Skills: Experience with IT Service Management (ITSM) processes.- Strong understanding of application design principles and best practices.- Experience in configuring and customizing Servicenow applications.- Knowledge of scripting languages such as JavaScript and HTML.- Familiarity with ITIL framework and IT service management concepts. Additional Information:- The candidate should have a minimum of 3 years of experience in Servicenow Tools Administration.- This position is based at our Thiruvananthapuram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Operations Management Good to have skills : ServiceNow IT Service ManagementMinimum 5 year(s) of experience is required Educational Qualification : Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow IT Operations Management. Your typical day will involve collaborating with cross-functional teams, analyzing business processes, and designing solutions to meet customer needs. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business processes and design solutions to meet customer needs.- Assist in defining requirements and designing applications using ServiceNow IT Operations Management.- Develop and maintain technical documentation related to application design and implementation.- Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills: - Must To Have Skills: Experience in ServiceNow IT Operations Management.- Good To Have Skills: Experience in ServiceNow IT Service Management.- Strong understanding of ITIL processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Experience in integrating ServiceNow with other systems.- Experience in scripting languages such as JavaScript, HTML, and CSS. Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Operations Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Mumbai office. Qualification Bachelors Degree in Computer Science or IT or Engineering or related field Additional InformationMandatory Certified ServiceNow ITSM FundamentalsOptional Certified ServiceNow ITOM or GRC ITAM

SUMMARY Application Designer - ServiceNow IT Service Management Location: Onsite in Bangalore Experience: 4+ Years Notice Period: Immediate We are seeking an Application Designer to join our team and contribute to defining requirements and designing applications to meet business process and application needs. As an Application Designer, you will play a key role in collaborating with teams to develop innovative solutions and participate in critical project decisions. Roles & Responsibilities: Act as a Subject Matter Expert (SME) Collaborate and oversee the team for effective performance Assume accountability for team decisions Engage with multiple teams and contribute to pivotal decisions Offer problem-solving solutions for the immediate team and across multiple teams Lead the design and development of applications Conduct regular team meetings to monitor project progress Stay abreast of industry trends and best practices Professional & Technical Skills: Proficiency in ServiceNow IT Service Management Strong understanding of ITIL framework Experience in designing and implementing ITSM solutions Knowledge of IT service delivery processes Hands-on experience in application design and development Additional Information: The candidate should possess a minimum of 3 years of experience in ServiceNow IT Service Management This position is based at our Bengaluru office A 15 years full-time education is required

AHEAD is searching for a Virtualization & Compute Engineer to be a part of our Managed Services team. Candidates will be primarily responsible for the overall health and maintenance of virtualization and compute products in our managed services customer environments. Candidates will serve as a valued member of the Managed Services Virtualization team, providing tier2level support for virtualization technologies. The ideal candidate should be eager to learn, customer focused, an effective communicator, self-initiating and able to perform most tasks without direct oversight. Roles and Responsibilities Provide enterprise-level operational support for incidents, problem, and change management activities Investigate and triage technical events and requests needing additional resources Intelligently escalate issues to level 3 engineering Work across technical teams to troubleshoot complex infrastructure issues Work with vendors to resolve virtualization and compute issues Plan and perform maintenance activities Create and maintain detailed documentation Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices Communicate with customers and internal teams with transparency Participate in on-call rotation Complete training and certification as assigned to further skills and knowledge Qualifications Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted) 5+ yrs of experience with Virtualization technologies Experience with VMware vSphere/VVF required Experience with Nutanix AHV preferred Experience with Microsoft Hyper-V preferred 5+ yrs of experience with operational administration of IT systems 5+yrs of experience with performance monitoring tools (LogicMonitor, Elastic, etc.) 5+ yrs of experience with an enterprise ITSM system. ServiceNow preferred Experience with Cisco UCS and Dell hardware systems required Familiarity with Dell PowerFlex/PowerStore/VxRail preferred Operating System skills with Windows and Linux preferred Understanding of PowerShell and PowerCLI. Ability to create and utilize scripts preferred Managed services or consulting experience preferred VMware Certified Professional certification required ITILv4 certification preferred Soft Skills: Technical troubleshooting and problem-solving capabilities Approach projects and problems with a security first mindset Superior customer service and training skills Possess a strong sense of urgency and ability to set priorities Ability to work without direct supervision Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Ability to effectively interact with all levels of business via phone, written communication, and in person Skilled in achieving results in a customer centric environment Self-motivated, able to work in a fast-paced environment

job requisition idR009622 AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title ServiceNow Developer Location: Hyderabad, India Employment type Full time, regular, hybrid work arrangements Benefits Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support The job AVEVA is expanding the applications team focussed in ServiceNow platform. As a ServiceNow developer, you will be responsible for development & maintenance of AVEVAs ServiceNow platform, which supports IT service management to automate business processes. Additionally, you will be analysing existing ServiceNow modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, performs coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product evaluations. Key responsibilities Develop and maintain ServiceNow application & integrations. Work closely with business analysts, developers & stakeholders to design and implement solutions that meet the needs of the organization. Write efficient & high-quality code which is scalable & maintainable. Develop and maintain technical documentation for ServiceNow applications and integrations. Create go-to-market proof-of-concept applications on the ServiceNow platform. Create unique service portal pages and widgets to aid the business organization. Ensure that ServiceNow applications are stable, scalable & secure. Troubleshoot & debug issues in ServiceNow applications and integrations. Stay up-to-date with the latest ServiceNow technologies and trends. Qualifications: Minimum 2+ years of experience as a ServiceNow developer. Minimum 1+ years of experience in end-to-end ITSM/HR Project implementations. Essential requirements & skills: Extensive knowledge of JavaScript. Knowledge of CMDB Implementation. Familiarity with UI, SQL, HTML and CSS. Knowledge of XML and structural programming concepts. Experience using the ServiceNow platform. Knowledge of ITIL processes. Advanced problem-solving ability. Hands on in Glide Scripting, Java Script, HTML, CSS,XML, AJAX & Angular JS. Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs. A fundamental understanding of ITSM, ITIL or CMDB. Should be a ServiceNow Certified Consultant i.e., CSA, CIS-ITSM. End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process. ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge. Excellent communication & presentation skills. India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support Its possible were hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out moreaveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process InterestedGreat! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out moreaveva.com/en/about/careers/hiring-process

Job Title: Application Designer ServiceNow ITSMLocation: Bengaluru Experience: 3+ Years Education: 15 Years Full-TimeJob SummaryWe are hiring an Application Designer with hands-on experience in ServiceNow ITSM to develop application solutions that align with business goals and improve user experience Key ResponsibilitiesDefine requirements and design functional solutionsCollaborate with teams to analyze business needsCustomize and maintain ServiceNow applications Implement best practices and ensure platform integrationConduct testing and provide technical supportRequired Skills Proficiency in ServiceNow ITSM Understanding of ITIL and ITSM processes Experience in ServiceNow customization and implementation

Experience range - 4yrs - 10yrs Notice period - 15 days to immediate Candidate should have hands on experience on Solution Manager 72 Knowledge of solution manager configurations and infrastructure is must Should have expertise of SAP Charm usage and troubleshooting issues in daytoday operations Knowledge of solution manager charm configurations Early watch alter report understanding Knowledge of technical monitoring setup and troubleshooting Should be able to handle managed system configurations for newly onboarded ABAPJAVA systems Deep understanding of SAP TMS concepts Knowledge of Solution manager Test suit Knowledge of Data volume management and solution documentation SAP Release workflow understanding and ability to enhanceimprove as per customer needs End to end implementation of Charm Projects as per customer requirement Should have SAP Basis experience like Upgrades using SUM SPAM SAINT Able to handle SAP vulnerabilities implementation as per the SAP Knowledge on Cloud ALM is Must Good have SAP solution manager certifications

Overview Remedy Developer Sustaining & Maintenance Focus (On-Premise, Remedy 7 and Above) Overview We are seeking an experienced Remedy Developer with strong familiarity in on-premise BMC Remedy environments, version 7 and above, to join our team. This role primarily focuses on sustaining and maintaining existing Remedy ITSM systems deployed on-premise, ensuring system stability, troubleshooting issues, and delivering minor enhancements. The ideal candidate thrives in a maintenance-driven environment and has proven skills in supporting complex on-prem Remedy landscapes. Responsibilities Key Responsibilities Provide ongoing administration, monitoring, and maintenance of on-premise BMC Remedy systems (version 7 and above), including servers, mid-tier, core application, and database components. Troubleshoot and resolve Remedy application and infrastructure issues, delivering Level 3 support to end-users and internal stakeholders. Manage Remedy system health, including multi-application server configurations, performance tuning, and patching/upgrades in on-prem environments. Implement minor enhancements, bug fixes, and workflow optimizations to improve existing on-prem Remedy applications. Collaborate closely with infrastructure, database, and security teams to ensure Remedy on-prem environments are secure, stable, and compliant with IT policies. Track, document, and communicate system changes, incidents, and resolutions to project leads and management. Adhere strictly to IT security, data governance, and system administration best practices for on-prem deployments. Participate in periodic on-call rotations to support Remedy systems outside regular business hours. Maintain up-to-date technical documentation, runbooks, and user guides reflecting the on-prem Remedy environment. Stay informed on Remedy best practices, ITIL standards, and vendor updates relevant to on-prem sustaining operations. Required Qualifications Minimum 5 years of experience supporting and developing in on-prem BMC Remedy environments, with strong familiarity of Remedy version 7 and above. Experience configuring and customizing Remedy ITSM Suite (version 7, 8.x, or 9.x) in on-prem deployments. Proven troubleshooting skills resolving Remedy system and application issues in on-premise settings. Deep knowledge of Remedy AR System architecture, Developer Studio, and Atrium CMDB in on-prem environments. Proficiency in SQL, JavaScript, XML, and Remedy workflow/configuration. Solid understanding of ITIL processes, especially incident, problem, and change management. Experience with Remedy system administration tasks including multi-tier architecture support, server configurations, and patch management. Strong communication skills and ability to document technical processes and solutions. Bachelors degree in Computer Science, Information Technology, or equivalent work experience. Preferred Qualifications Experience with Remedy Helix SaaS/Cloud is a plus, but primary focus remains on on-premise Remedy. Familiarity with VMware ESXi, Windows Server platforms, and database management in on-prem Remedy environments. Experience automating sustaining tasks through scripting. Comfortable working within ITIL-driven, operational support teams. Exposure to ITSM reporting and monitoring tools for on-prem Remedy. Additional Information This role is predominantly sustaining and maintenance-focused, supporting critical on-premise Remedy ITSM systems. Occasional minor enhancements and optimizations will be part of the work scope. Candidates must be comfortable working in a support-driven environment with on-call responsibilities to ensure Remedy system availability and performance.

Overview Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Responsibilities Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed. Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) Good Understanding on Telecom O/BSS applications Good Understanding on support cycle and Production deployments Excellent problem-solving and analytical skills Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems. Excellent verbal and written communication skills Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide technical training and support to internal teams as needed.

Overview 2 roles - Presales solution engineers Responsibilities known as a " Presales Consultant," "Sales Consultant," or “Sales Engineer” the Solution Consultant is responsible for leading the solution evaluation throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. You will be responsible for developing innovative demonstrations and proof of concepts to prove the value of Salesforce solutions within the context of our customers needs. You will have a proven track record of building innovative multi-product solutions that co-exist with our customers existing environments. Being able to translate our customers business goals into a working demonstrable vision will be a key skill. Your Responsibilities To develop and present innovative customer solutions to key decision makers to address their business issues and needs whilst showing business value Coordinate and own the entire solution cycle through close collaboration with other Salesforce product teams. Industry experience, incorporating and developing a point of view based on Salesforce’s (or similar) solutions. To fully understand and clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives. Develop new go to market propositions that reflect changing market demands. Such as how AI can benefit our industries. Display initiative, and self-motivation while delivering high-quality results along with meeting all expectations for both internal and external customers. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Personality Attributes/Experience Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). This role is within our Automotive sector to help to lead UK OEM and Retailer organisations to implement Digital Transformation strategies and deliver more success to their customers. An understanding of these industries is essential. Awareness of industry trends, challenges, and common business solutions in use for both Auto OEMs and retailers. Track record of solution engineering, consultancy, or delivery for an enterprise software solution organisation that works within the Auto industry. We are open to a variety of backgrounds for the role. Solid oral, written, presentation and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in multifaceted, energizing environments. Inquisitive, practical and passionate about technology and sharing knowledge. Likes to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting likes to concentrate on a particular topic and solve puzzles. Good at explaining ideas and finding ways to keep people’s attention. Willing and able to travel as needed. hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant, you will lead sal es and business development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new technology and training end-users for smooth transitions. Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).

Overview Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Responsibilities Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Roles and Responsibilities Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB Should know the offerings available with ServiceNow ITOM Suite as well as CMDB. Event Management, Discovery, Service Mapping and Orchestration Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations. Apply Agile software development practices for customizations to the platform and applications. Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators. Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable. Effectively manage and execute high level tasks assigned via 'stories.' Assists junior analysts through project(s) lifecycles. Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability. Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and S-a-a-S Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Position Summary Work in IT Infrastructure and Operations Support team to support the Axtria development environment Job Responsibilities Ensuring smooth operations of IT hardware software Training operations team to use software and hardware in a proper effective manner IT Asset management regular backups server management Quick learner who is updated on latest technologies Education BE/B.Tech Master of Computer Application Work Experience 0-5 years of relevant experience in a large/midsize IT services/Consulting/Analytics Company Behavioural Competencies Customer focus Problem solving Learning on the fly Drive for result Technical Competencies LINUX VmWare LAN

Position Summary To lead building high-performing, scalable, enterprise-grade applications with implementation of business rules. Job Responsibilities Lead a team of 2-4 development members. Design scalable and flexible business rules frameworks for the team to work on. Design and develop new and enhanced functionality in the Strategic Decision Making modules Explore and select existing business rules frameworks and software tools that can be leveraged for providing the solution Design the implementations for such frameworks or similar engine(s) and integrate them with existing Force.com platform based applications Hands on design and development of technical artifacts Create HLD and assist the team in creating LLDs. Guide the team to perform optimally by scheduled code reviews and feedbacks. Education BE/B.Tech Master of Computer Application Work Experience Total12yrs. And Minimum of 6 years of relevant experience in leading a team of technical team membersToal 15yrs. And Minimum of 9 years of relevant experience in leading a team of technical team members Behavioural Competencies Teamwork & Leadership Motivation to Learn and Grow Ownership Cultural Fit Talent Management Technical Competencies Problem Solving Lifescience Knowledge Communication Project Management Attention to P&L Impact Business development Capability Building / Thought Leadership Scale of revenues managed / delivered Scale of Resources Managed

Job Track Description: 4 to 6 years of experience in IT operations/ Production support. Experience in handling L1 IT service desk with bridge handling skills for incidents/change and service requests. Strong documentation and reporting skills. Must have ITIL knowledge. Good knowledge on Unix/Linux and basic knowledge of Shell scripting will be an added advantage. Excellent communication skills and ability to handle escalations. Familiar with E-mail queue management and handy with MS office Basic knowledge of servers, web-based applications usage Education qualification \u2013 BE, B.Tech, BCA. 24/7 workplace - Flexible to work in any shift and for additional hours as per need.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports to achieve company goals by helping teams to integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership May give informal guidance to junior team members. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines while under supervision, to meet SLAs. Provides customers with information that is specialized. Communicates in a warm and empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Responsible for the end-to-end resolution of customer issues. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Executes established benefits processes and seeks guidance from Sr. Analysts. Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery) Triages intermediate system issues to confirm adherence to requirements. Performs peer review on work completed by other peers. Interfaces with external client contacts to resolve day-to-day benefit questions. Reviews benefit reports, determines action required and gives direction to team members. Identifies system and process enhancements to improve process efficiencies. Mentors and coaches junior members. Performs other duties as assigned. Complies with all policies and standards.