Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio. Total years of experience 5 to 8 years BMC years of experience 3 to 5 years Key Responsibilities Solution DevelopmentDesign, develop, and implement BMC Helix applications and solutions tailored to business requirements. IntegrationIntegrate BMC Helix with other enterprise systems and third-party applications such as Intune, SCCM, XSOAR, Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow. BMC Discovery and CMDB healthEnsuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery CustomizationCustomize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs. Technical SupportProvide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations. DocumentationCreate and maintain detailed technical documentation, including design specifications, testing plans, and user guides. CollaborationWork closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget. TrainingProvide training and support to end-users and IT staff on BMC Helix functionalities and best practices. Continuous ImprovementStay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation. SupportSupport issues related to the applicationsDigital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management ConfigurationConfigure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in CMDB. Maintain CMDB health checks and configure notifications using HTML. ReportingCreate Reports, Dashboards, and distribute reports. OthersRespond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.

The Change Analyst(Wholesale LOB) - OCM role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Change Analyst(Wholesale LOB) - OCM domain.

We are seeking a highly skilled Senior OSS Integration Specialist to lead the integration of diverse network and security monitoring tools into our Operational Support Systems (OSS) using ElasticSearch , REST APIs , and agent-based methods. This role involves designing, developing, and maintaining integrations with platforms such as SolarWinds, Cisco Meraki, Ruckus, Versa, and Fortinet to support real-time monitoring, alert correlation, and data visualization. The ideal candidate has deep experience in OSS environments, strong knowledge of modern APIs, and the ability to work hands-on with ElasticSearch and data pipelines to deliver scalable, high-performance integrations for NOC/SOC visibility. Key Responsibilities: Lead OSS integration initiatives for network/security tools including SolarWinds, Meraki, Ruckus, Versa, and Fortinet . Develop and maintain API- and agent-based connectors to collect, parse, and normalize telemetry and alert data. Ingest structured and unstructured data into ElasticSearch , ensuring scalability, indexing efficiency, and query optimization. Collaborate with NOC, SOC, and DevOps teams to map data sources to operational dashboards and workflows. Design and implement custom ElasticSearch indices, visualizations (Kibana/Grafana), and alert rules. Work with event correlation engines to enrich, deduplicate, and route actionable alerts. Create integration documentation, SOPs, and troubleshooting playbooks. Monitor performance and ensure high availability of the data pipelines and integrations. Stay updated on new features of target platforms and ElasticStack to continuously enhance integration capability. Support incident resolution and RCA through real-time and historical data correlation. Primary Skills Bachelors or Masters degree in Computer Science, Information Technology, or related field. 7+ years of experience in OSS/NMS system integration or network tools engineering. Strong hands-on experience with ElasticSearch , Logstash , Beats , and Kibana . Proven experience integrating tools such as: SolarWinds (NPM, NCM, SAM) Cisco Meraki APIs Ruckus SmartZone Versa SD-WAN Analytics Fortinet Security Fabric (FortiGate, FortiAnalyzer) Proficiency in developing REST API clients (Python preferred) for data ingestion and control. Deep understanding of SNMP, Syslog, NetFlow/sFlow , and telemetry standards. Familiarity with message brokers (Kafka, RabbitMQ) and data processing pipelines . Ability to design efficient data models for time-series and log/event data. Strong troubleshooting skills across application, network, and data layers. Preferred Qualifications: Experience with ElasticSearch service scaling (e.g., sharding, ILM, hot-warm architecture). Knowledge of security frameworks and network compliance standards (e.g., ISO 27001, NIST). Experience integrating with ITSM tools (e.g., ServiceNow) for alert automation and incident creation. Certifications such as Elastic Certified Engineer , Fortinet NSE , Cisco DevNet , or SolarWinds SCP .

Strong experience in ServiceNow development Hands onexperience in IT service management process design Overarching understanding of ServiceNow Enterprise product suite Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. Ability to apply business concepts into a technical solution Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Experience implementing the following Core Process AreasIncident, Problem, Change, Service Catalog, Request, and CMDB Primary Skills ServiceNow ITSM with CSA OR CAD Certifications ServiceNow Migration/Integration Scripting experience - JavaScript/Client Script/Server Script Skills (competencies)

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Provide end-to-end IT support for VIP users, especially the CEO and management group. Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. Deliver high levels of responsiveness, discretion, and professionalism. Lead and manage a team of DSS engineers operating on a 24x7 shift basis. Monitor team performance, provide coaching, and ensure adherence to SLAs. Coordinate shift schedules and maintain consistent support coverage. Oversee daily IT infrastructure operations and end-user support activities. Ensure adherence to IT policies, procedures, and best practices. Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Provide expert support for Apple platforms (macOS and iOS).

A skilled and experienced ServiceNow Developer/Architect to design, implement, and optimize solutions across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations. This role requires a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation. Key Responsibilities: 1. ITSM (IT Service Management): o Configure and enhance core ITSM modules, including Incident, Problem, Change, and Request Management. o Develop custom workflows, automations, and integrations to improve IT service delivery. o Collaborate with service owners to optimize user experience and process efficiency. 2. ITOM (IT Operations Management): o Implement and optimize ITOM capabilities, including Discovery, Service Mapping, Event Management, and Orchestration. o Enhance monitoring, alerting, and automated responses to improve service uptime and operational resilience. o Integrate ITOM with existing infrastructure to support automated workflows and event-driven responses. 3. HRSD (Human Resources Service Delivery): o Configure and manage HR case management, employee self-service portals, and knowledge management. o Enable workflows to automate onboarding, offboarding, and other HR processes to streamline employee services. o Collaborate with HR teams to ensure adherence to compliance, data privacy, and security standards. 4. GRC (Governance, Risk, and Compliance): o Design and implement GRC workflows to support policy and compliance management, risk assessment, and audit tracking. o Automate risk reporting, assessments, and governance processes to enhance regulatory compliance and risk mitigation. o Integrate GRC with other systems for real-time monitoring and reporting. 5. CMDB (Configuration Management Database): o Develop, optimize, and maintain a robust CMDB to ensure accurate asset and service data. o Implement CI relationships, manage CMDB health, and utilize the CSDM (Common Service Data Model). o Support alignment of CMDB with ITSM and ITOM processes to ensure effective data consistency and utilization. 6. SAM (Software Asset Management) & HAM (Hardware Asset Management): o Manage SAM/HAM processes, including license compliance, software/hardware tracking, and audit readiness. o Automate asset lifecycle management, optimize licensing, and reduce asset-related risks. o Integrate SAM/HAM with other modules to create an end-to-end asset management solution. 7. Generative AI (Gen AI): o Utilize Gen AI capabilities to enhance ServiceNow modules, including virtual agent responses and predictive analysis. o Integrate AI-based automation to enhance self-service, incident categorization, and resolution. o Identify and apply AI-driven insights to optimize workflows and reduce operational workloads. 8. Integrations: o Design and implement integrations with third-party systems and applications, including REST, SOAP, APIs, and custom integrations. o Ensure secure, scalable, and reliable integrations that facilitate seamless data exchange across platforms. o Troubleshoot integration issues and monitor performance to ensure minimal downtime. Qualifications: Education: Bachelors degree in Computer Science, Information Systems, or related field. Experience: 12 - 15 years of experience in ServiceNow Solution design, implementation, development and administration, with a deep understanding of multiple modules. Certifications: Preferred certifications include ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (for ITSM, ITOM, HRSD, GRC), and experience with Integration Hub. Technical Skills: Proficiency in JavaScript, ServiceNow Scripting, Flow Designer, REST/SOAP, and API integrations. Worked on solution designs Soft Skills: Strong analytical, problem-solving, and communication skills; ability to work collaboratively with cross-functional teams and stakeholders. Worked with client senior management. Additional Requirements: Proven experience in ServiceNow customizations, workflow automation, and performance optimization. Familiarity with Agile methodologies and DevOps practices. Strong understanding of ITIL practices and frameworks, particularly for ITSM and ITOM modules. Prior experience working with Generative AI tools and technologies within ServiceNow is a plus. Skills: English ServiceNow Core System ServiceNow implementation ServiceNow

The Role Ensure project deployment as per conceptual design documentation and architecture Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria Primary resource responsible for development of enhancements & fixes, and ongoing support of ServiceNow HRSD Design, develop and implement service portal related enhancements/fixes with the ServiceNow HRSD module Develop integrations on ServiceNow platform to various modules ITSM, HRSD, Custom Apps, Etc., Build and maintain Service Catalogues/ Record Producers inclusive of workflow and Orchestration Create and maintain client scripts, business rules, UI Policies, widgets, service portal, jobs, etc. (JavaScript/HTML/CSS) Troubleshoot and resolve any potential technical application issues. Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.) Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments Proactive, responsive and focused on anticipating future requirements and/or issues Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation. Develop clear and concise technical/process documentation Global Reports creation and administration with platform analytics or performance analytics features Provide HRSD application training to business teams and help desks (train the trainer) About You To be considered for this role it is envisaged you will possess the following attributes: Relevant Knowledge and Experience: Excellent interpersonal and presentation skills Fluent in spoken and written English Strong knowledge and familiarity with HR processes Overall 10 to 12 years of SN experience 5+ years experience with ServiceNow HR Service Delivery 2 to 3 years as a ServiceNow Administrator 8+ years experience as a ServiceNow Developer inclusive of JavaScript 5+ years experience using web services in ServiceNow (REST and SOAP) 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, IntegrationHub, Service Graph connectors) Experience implementing and maintaining SLAs Experience acting as an administrator for platform & all ITSM, ITOM, HRSD & Custom Apps modules Experience acting as the primary regression testing resource for a ServiceNow upgrade. Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution Strong understanding of the HRSD and ITSM security models for creation and maintenance Sound knowledge of industry standards and methodologies of Integrations Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM, Oracle eBusiness Suite, Oracle Taleo, Azure DevOps, Office 365, SharePoint, MS Teams Ability to work with globally dispersed virtual teams across several disciplines Experience with ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB) highly desirable. Personal Qualities/Behaviours: Strong work ethic Detail oriented and able to solve problems with efficient troubleshooting Self-driven and takes responsibility Drive to work collaboratively Location: Bengaluru,Chennai,Hyderabad,Mumbai,Pune

Job Title: Project Manager Global AMS (Non-SAP/SAP) Experience: 10+ Years Location: Kalyani Nagar, Pune Shift: USA Coverage – Mountain Time (MT) Note: Additional compensation for night shift duties will be provided as per company policy. Transportation support may be arranged for late-night logouts, if applicable. Employment Type: Full-time Reports To: Program Manager / Delivery Head Job Summary: We are seeking a dynamic and experienced Project Manager to lead a Global Application Management Services (AMS) engagement, involving SAP and/or Non-SAP applications. The ideal candidate will possess deep experience in project delivery, stakeholder engagement, SLA governance, team management , and change request (CR) lifecycle oversight in a global support environment. The role requires working in the Mountain Time (MT) shift to support US-based clients. Key Responsibilities: Own the end-to-end delivery and governance of AMS support and enhancement services across SAP or Non-SAP technologies. Act as the primary liaison between client stakeholders and internal delivery teams to ensure seamless operations and issue resolution. Manage the project plan, scope, resource allocation, risk mitigation, and delivery milestones . Monitor and ensure adherence to SLAs, KPIs, and ITIL-based best practices . Oversee the full lifecycle of Change Requests (CRs) including impact analysis, prioritization, scheduling, and deployment. Drive incident, problem, and service request management processes using tools like ServiceNow, Jira, or Remedy . Collaborate with cross-functional teams including development, Basis, QA, and infrastructure to ensure timely and high-quality delivery. Facilitate regular status reviews, stakeholder meetings, and reporting (weekly/monthly dashboards). Proactively manage risks, dependencies, and escalations, ensuring minimal disruption to business operations. Mentor and lead onsite/offshore teams; support team productivity and engagement. Required Skills & Experience: 10+ years of experience in IT project management , including at least 4–5 years in AMS delivery or support environments . Proven track record of managing SAP or Non-SAP application portfolios , CRs, and incident resolution within SLA-driven models. Strong understanding of ITSM frameworks (e.g., ITIL) and global support models. Experience working with international clients , especially in US time zones . Proficiency in project management tools and reporting dashboards. Exceptional communication, client engagement, and leadership skills. Ability to work independently in a Mountain Time shift (USA timezone coverage). Preferred Qualifications: PMP, ITIL, or Agile/Scrum certification is preferred. Hands-on exposure to SAP (ECC/S/4HANA) or Non-SAP technologies (Angular, Magento, etc.) is a plus. Experience managing multi-vendor or cross-functional environments is advantageous.

We are seeking an experienced and highly motivated IT Manager to lead our global IT operations. The ideal candidate will possess a strong technical background with hands-on experience with proven leadership abilities in managing both local and remote teams. This role requires a strategic thinker who can align IT initiatives with business goals, ensure operational excellence, and drive innovation across the organization. Responsibilities Lead, mentor, and develop a team of IT professionals, including system administrators, network engineers, and support staff, across multiple global locations. Foster a collaborative and high-performance team environment, promoting knowledge sharing and continuous improvement. Conduct performance reviews, provide coaching, and implement training programs to enhance team skills and capabilities. Oversee the design, implementation, and management of our cloud infrastructure. Ensure the security, reliability, and scalability of cloud-based services and applications. Manage cloud resources and optimize costs, ensuring efficient utilization of cloud services. Manage and maintain the organization's IT infrastructure including cloud, network, Active Directory, 365 , applications as Jira and more. Develop and enforce IT policies, procedures, and standards to ensure compliance. Oversee IT projects, ensuring they are completed on time, within budget, and to the required quality standards. Develop and implement IT strategies that align with the organization's business goals. Lead the evaluation, selection, and implementation of new IT solutions and technologies. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in IT management, with increasing levels of responsibility. Extensive hands-on experience with cloud and networking technologies. Proven experience managing global IT operations and remote team. Other ITSM, project management and other software such as Jira will be a big plus. Great communication skills in English both verbally and in written. Strong planning, design and presentation skills for a new project. Experience working in a primarily online business environment is a significant advantage.

Looking for an Immediate joiner ITSM & Platform Architecture Leadership: Architect and lead the design and implementation of comprehensive ServiceNow ITSM solutions, including Incident, Problem, Change, Service Catalog, Knowledge, and Service Portal. Develop and maintain the overarching ServiceNow platform architecture, ensuring its stability, scalability, performance, and security as the foundation for all modules. Define and enforce technical standards, guidelines, and best practices for both ITSM and the ServiceNow platform. Drive strategic decisions regarding platform upgrades, module adoption, and integration strategies. Cross-Module Solution Design & Integration: Leverage your expertise in other ServiceNow modules (e.g., IT Operations Management (ITOM), Customer Service Management (CSM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC)) to design integrated solutions that extend beyond traditional ITSM. Architect seamless integrations between ITSM and other ServiceNow modules, as well as external enterprise systems. Identify opportunities to optimize business processes by strategically utilizing the interconnectedness of various ServiceNow modules. Platform Governance & Optimization: Establish and enforce robust ServiceNow platform governance policies and procedures to ensure consistency and maintainability across all modules. Proactively manage platform health, performance, and capacity, implementing optimization strategies as needed. Oversee data architecture, integrity, and security within the ServiceNow environment, considering the implications across all modules. Manage user roles, permissions, and access controls, ensuring appropriate segregation of duties and data protection. Technical Leadership & Mentorship: Provide technical leadership and guidance to ServiceNow developers, administrators, and other technical resources working across different modules. Mentor and coach junior team members, fostering their growth and expertise in the ServiceNow platform. Participate in code reviews and ensure adherence to development best practices across all ServiceNow initiatives. Stakeholder Collaboration & Communication: Collaborate effectively with stakeholders from IT, business units, and other departments to understand their requirements and translate them into comprehensive ServiceNow solutions leveraging multiple modules. Communicate complex technical concepts clearly and concisely to both technical and non-technical audiences. Present architectural designs, solution proposals, and strategic recommendations to stakeholders and leadership. Continuous Learning & Innovation: Stay abreast of the latest ServiceNow releases, features, and industry trends across all relevant modules. Proactively identify opportunities to leverage new ServiceNow capabilities to drive innovation and improve business outcomes. Contribute to the development of the ServiceNow roadmap and strategic vision for the organization.

Key Responsibilities: Platform Management & Maintenance: Oversee the platform's health, including monitoring performance, troubleshooting issues, and performing regular maintenance tasks to ensure optimal operation. User Access & Security: Manage user accounts, roles, and permissions, ensuring secure access to the platform and its data. Configuration & Customization: Configure and customize the platform based on business needs, including building dashboards, reports, and workflows. Role & responsibilities

Skills: Good understanding of IT knowledge IT Infra servers win & unix Excellent communication skills Note: We need good stability candidates with excellent communication and only female candidates. Detailed : Ability to monitor the infrastructure alerts and take action to resolve the events Escalate to business as needed Perform Health checks to ensure the start & end of business hours To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents Ability to work in shifts 24 x 7 Sound knowledge & hands on experience on WIN & Unix L1 skill Ability to communicate to users over telephone e-mail communication in English Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage Ability to multitask on different process & schedulers like Ctrl-m , Autosys IT knowledge, IT Infra servers win & unix, infrastructure alerts, Health checks , IT infrastructure , WIN & Unix L1 skill, ITSM services such as Service now , Jump , HP ITSM , Ctrl-m , Autosys .

Role & responsibilities Delivering high quality ServiceNow implementations based on business process requirements. Effective delivery of quality solutions using Computacenter's methodologies and ensuring adherence to coding and design standards, and generating technical documentation Increasing application operating efficiency and adapting to new requirements, as necessary Keep up to date with current and future market developments, technologies, product, and strategies. Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer. Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements and standards. Successful handover of technology to internal or customer support function well support you to Attain and retain ServiceNow Certifications and partner accreditations. Preferred candidate profile 4-7 years of experience in the ServiceNow Application Development Configure and customize ServiceNow applications and modules using scripting (JavaScript), workflow, and other development techniques. Proven experience in configuring and customizing the ServiceNow platform and Expertise on 4-5 applications ranging from FSM & CSM, ITAM, Now App Engine, Secops etc. Ability to provide technical leadership and support to Process Consultants. Responsible for leading technical implementations, providing technical design lead and mentoring junior members of the team. Hands on Skills and/or experience in Web Technologies (e.g., Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic) Product line (CIS) accreditation preferred Certified or pursuing. Understanding of Software Development Lifecycle experience in Agile projects Open and friendly personality, with ability to be customer facing. Be self-managing and capable of working alone or as part of a team. BE / BTech in Computer Science or related disciple Strong knowledge of JavaScript, scripting, and web development. Familiarity with ITSM processes and ITIL framework. ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - CSM, SPM, ITAM, ITBM and others

Certified Application Developer (CAD) certification with minimum 5 years experience developing on the ServiceNow platform. Detailed understanding of ServiceNow best practices, standards, and applications. Advanced knowledge and experience with JavaScript. Experience working with HTML and CSS 5 – 10 years hands-on experience creating, maintaining, and supporting ServiceNow, including Business rules, Client scripts, Script include, Background scripts, Scoped applications, Custom tables. 5 – 10 years’ experience implementing and customizing ServiceNow applications like ITSM, ITOM, HRSD, Employee Center, Mobile app, Flow Designer, Integration Hub and Webservices API (REST & SOAP). 5 + years’ experience in developing catalog items, record producers, processes with related workflows. 5 + years' experience with ITIL framework with a valid (active ITIL v4 certification 5 + years' experience with object-Relational Mapping (ORM) frameworks.

We are looking for a ServiceNow Developer to take care of the development and maintenance of the ServiceNow Customer Portal and ITSM solutions. The ideal candidate should have experience with ServiceNow development, customization, and integration. Required Candidate profile Proficiency in developing and customizing ServiceNow applications, ITSM modules, and Customer Portal, with successful third-party integrations.

Position Responsibilities : Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products , featuring fully integrated ITSM, ITOM, and HAM solutions. The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise. This role offers the opportunity to work both independently and alongside cross-functional teams , contributing to mission-critical systems that enhance the experience of Deltek end-users . If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes. **Qualifications:** **Education:** Bachelor's degree in technology or equivalent experience required. **IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks. **ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**. **Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including: - Form customizations - Business rules - Workflows - Client scripts & script includes - UI policies/actions - Security rules - Other core ServiceNow constructs **ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM). **Data & Integrations:** Strong understanding of **CSDM and CMDB** , including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**. **Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments. **Project Life Cycle:** Experience in **full project life cycle development** for systems and applications. Technical Knowledge & Skills Certifications: ServiceNow CSA certification ( essential ) ServiceNow Administration: Review release/patch notes and perform impact assessments Clone management and upgrade scheduling Skipped record reviews, regression testing, and UAT execution CSDM & CMDB Expertise: Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB) Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys Software Development & Methodologies: Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software ( essential ) Work Timings: 2:00 PM - 11:00 PM IST

Job Summary : The Senior IT Service Delivery Manager is responsible for the overall management and performance of IT service delivery. This includes overseeing the service desk, incident management, problem management, change management, and other ITIL processes. The role also involves developing and maintaining service level agreements (SLAs), managing vendor relationships, and driving continuous improvement initiatives to enhance service quality and customer satisfaction. Responsibilities : - Service Delivery Management : Oversee the day-to-day operations of IT service delivery, ensuring that services are delivered efficiently and effectively, meeting agreed-upon SLAs. - Team Leadership : Lead and mentor a team of IT professionals, providing guidance, support, and development opportunities. - ITIL Process Management : Implement and manage ITIL processes, including incident management, problem management, change management, request fulfillment, and knowledge management. - SLA Management : Develop, negotiate, and maintain service level agreements (SLAs) with internal and external customers. Monitor performance against SLAs and report on service performance. - Vendor Management : Manage relationships with third-party vendors, ensuring that they meet service level expectations and contractual obligations. - Customer Relationship Management : Build and maintain strong relationships with internal and external customers, understanding their needs and expectations. - Continuous Improvement : Identify opportunities for service improvement and implement initiatives to enhance service quality, efficiency, and customer satisfaction. - Performance Reporting : Develop and maintain key performance indicators (KPIs) and reports to track service performance and identify areas for improvement. - Budget Management : Manage the budget for IT service delivery, ensuring cost-effectiveness and efficient resource allocation. - Communication : Communicate effectively with stakeholders, providing regular updates on service performance and any service-related issues. - Problem Solving : Lead the resolution of major incidents and complex problems, ensuring timely and effective solutions. - Risk Management : Identify and assess risks to IT service delivery and implement mitigation strategies. Required Skills and Experience : Education : Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred. Experience : [Number] years of experience in IT service delivery management, with a proven track record of success. - ITIL Certification : ITIL v3 or v4 Foundation certification required. ITIL Intermediate or Expert certifications preferred. - Leadership Skills : Strong leadership, management, and team-building skills. - Communication Skills : Excellent communication, interpersonal, and presentation skills. - Problem-Solving Skills : Strong analytical and problem-solving skills. - Customer Focus : A strong customer focus and commitment to service excellence. - Vendor Management : Experience managing third-party vendors. - Financial Management : Experience managing budgets and resources. - Technical Knowledge : A good understanding of IT infrastructure and applications. - Service Management Tools : Experience with IT service management tools (e.g., ServiceNow, Jira Service Management). Preferred Skills and Experience : - Experience in [Specific industry - e.g., Finance, Healthcare, Manufacturing]. - Experience with Agile methodologies. - Knowledge of cloud computing and related technologies. - Experience with automation and scripting.

Support IT implementation projects in the purchasing area Lead workstreams and smaller projects in the purchasing IT area Plan, execute and deliver projects/work packages and ensure high quality delivery within scope, budget and time Develop communication plans and continuously communicate project information, issues, risks, or status to the various stakeholders. Ensure compliance with IT standards and rules Contribute with process and IT Know how to provide professional consulting and to ensure functional and technical design Work within a globally distributed organization on multiple time zones with diverse, multi-cultural stakeholders and external development partners Support in designing the digital transformation of Purchasing IT Service Ownership for Purchasing IT services University degree in computer science or economics or equivalent qualification Several years of relevant professional experience in the IT area (SAP and or Non SAP applications) Several years of work experience in IT Projec

Support IT implementation projects in the purchasing area Lead workstreams and smaller projects in the purchasing IT area Plan, execute and deliver projects/work packages and ensure high quality delivery within scope, budget and time Develop communication plans and continuously communicate project information, issues, risks, or status to the various stakeholders. Ensure compliance with IT standards and rules Contribute with process and IT Know how to provide professional consulting and to ensure functional and technical design Work within a globally distributed organization on multiple time zones with diverse, multi-cultural stakeholders and external development partners Support in designing the digital transformation of Purchasing IT Service Ownership for Purchasing IT services University degree in computer science or economics or equivalent qualification Several years of relevant professional experience in the IT area (SAP and or Non SAP applications) Several years of work experience in IT Projec

Why [24]7.ai? Join a rapidly growing team where innovation meets opportunity! At [24]7.ai, you will get to work in a dynamic, diverse and inclusive environment, contribute meaningfully, and grow alongside industry leaders. We offer competitive salaries, inspirational organizational culture, continuous learning, and a chance to make a real impact both internally and externally for the communities around us through our commitment to CSR and environment. If you're ready to take the next step in your career, apply now or tag someone whod be a great fit!

We need either an ITSM or an ITOM developer with 6+ years of experience Driving Results: Good single contributor & good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics: Dynamic, engaging, self-reliant developer Ability to deal with ambiguity Manage a collaborative and analytical approach Self-confident and humble Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people

Develop and implement global marketing strategies to drive customer engagement and brand awareness Manage digital advertising, content marketing, and multi-channel campaigns across different regions Must have expertise in SEO, SEM, influencer marketing, and performance analytics Experience in handling international brand positioning and cross-border partnerships is required Strong analytical and leadership skills are essential

Develop and implement global marketing strategies to drive customer engagement and brand awareness Manage digital advertising, content marketing, and multi-channel campaigns across different regions Must have expertise in SEO, SEM, influencer marketing, and performance analytics Experience in handling international brand positioning and cross-border partnerships is required Strong analytical and leadership skills are essential

Job Title: Assistant I - IT Global Service Management Summary: Job Description Summary Provide first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Management team for Momentive. Be the main face of IT Service provided to the organization Responsibilities Include: Key Tasks and Deliverables: Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI s Pro-actively identify and communicate potential bottlenecks, problems and operational adjustments that improve the stability of IT operations. Identify key areas and support knowledge management based on IT Incidents and Service requests. Per requirements support IT projects and initiatives for testing, validation and document creation. Drive skillset improvement, knowledge sharing and intergroup training within the IT Service Desk to drive continuous service improvement (SME structure). Position Objectives: Effectively resolve IT Incidents and IT Service requests submitted by Momentive end-users based on defined troubleshooting scripts, best practices and available knowledge management articles. Primary contact person for first line Incident resolution, knowledge sharing, coordination and communication of information required to be shared with IT Service Desk Analysts. Qualifications: The following are required for the role Key Metrics (KPIs): First call resolution, Abandon call rate, Customer Satisfaction surveys Key Relationships: Internal: End-users, Senior IT management, 2nd and 3rd line IT support groups and their manager. External: Software vendors and service providers. Third parties that host applications for Momentive across the region. Accountabilities: Primary contact person for first line Incident resolution & Service Request fulfillment Knowledge sharing, coordination and communication of information required to be shared with IT Service Desk Analysts Provide main input for knowledge management opportunities Accountable to ensure adherence to IT policies and processes. Minimum Qualifications Must be fluent in Microsoft Office Outlook, Excel, Word, PowerPoint, and, Visio and Project; Atleast 6 months of year of IT Service Desk experience Preferred Qualifications Professional IT service management certifications preferred (ITIL) Educational Requirements Bachelors degree related to Computer Sciences What We Offer: At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. #BePartoftheSolution About Us: Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer s products forward products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law. To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law . An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations . Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization Your Impact CSSs are subject matter authorities in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realize value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market will be key to driving adoption and ensuring customers achieve accelerated business outcomes. Customer Engagement: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value. Technical Expertise : Apply deep technical knowledge, intuition for business, and automation skills to provide consultative solutions and ensure successful customer engagements Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations. Collaboration: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth. Strategic Advice and Adoption Journey : Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges. Minimum Qualifications 10-15 years of Expert-level experience on Cisco's Cloud & AI Infrastructure (CAI) products with integrating across multiple architectures Expert understanding in ACI, Hyperflex, UCS, Nexus switching, MDS, ND, NDFC, NDI, Nutanix, Intersight & AI Preferred knowledge and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies. Expertise in automation, including levaragingAPIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source) Certifications: DevNet, CCNA, CCNP, or CCDP required; CCIE, CISM, CISSP or equivalent strongly preferred BS in Engineering, Computer Science; Masters or equivalent experience preferred. Preferred Qualifications Customer-Centric Approach : Proactively understands customer needs and drives decisions to enhance customer value and satisfaction. Cross-Team Collaborator: Works seamlessly across internal and external teams to encourage technical implementation decisions, operating effectively in both remote and face-to-face environments. Business Insight: Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals. Results Oriented : Demonstrates shown execution ability with relevant technologies, driving successful customer outcomes Effective Communicator : Delivers sophisticated information clearly and convincingly to diverse audiences, with the ability to engage both technical architects and C-level executives, ensuring understanding and alignment.