The Desktop Management - Infrastructure Services (IS) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Desktop Management - Infrastructure Services (IS) domain.

The Juriba Tool and Windows EUC background role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Juriba Tool and Windows EUC background domain.

The Desktop Management - Infrastructure Services (IS) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Desktop Management - Infrastructure Services (IS) domain.

The Desktop Management - Infrastructure Services (IS) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Desktop Management - Infrastructure Services (IS) domain.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent service desk voice support to clients.- Utilize Spanish language skills to assist Spanish-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues efficiently.- Document and escalate complex issues to senior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Operations Management-Participate in the establishment and development of the operation, leveraging previous Operations experience in order to provide a differentiated service. Ensure delivery of commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) to agreed SLAs on a daily basis. Implement process improvements, initiate and design business process excellence improvements and drive Automation and AI opportunities.Demonstrate, and seeks to deepen, awareness of business / industry issues and drivers Procedural and Organization Design . Design and implement the procedures and principles for how the team will operate on a daily basis. Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee the operation.Work with the Accenture Business Lead / Mobilization team to define the detailed procedures and approach for migrating and transitioning helpdesk operations from the clients business units to India DCs. Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service. Team Management - Lead and manage the operations team Accountable for contribution of team in terms of delivery to deadlines /quality standards Allocate resources and responsibilities within team to deliver business results. Evaluate direct reports and may review the evaluations / development plans of others Responsible for staff development Staff planning to meet service requirements and involvement in recruitment process as necessary Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs Deal with any daily staffing issues Client Service .Client Management-Accountable for ongoing management of effective client service relationship within own area of responsibility, by acting as focal point of contact with senior client representatives. This includes Accenture internal stakeholders. Attending customer supplier meetings with client executives & senior managers reporting on delivery against SLAs and ongoing operational matters Provide performance reports to Accenture / Client. What are we looking for He or she should be able to guide the team and manager as and when required and should have sound Helpdesk services knowledge. Limited internal travel across locations is required Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BTP Integration Suite Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain system configurations, processes, and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BTP Integration Suite.- Strong understanding of system integration principles.- Experience in troubleshooting and resolving technical issues.- Knowledge of cloud-based technologies and services.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP BTP Integration Suite.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Key ResponsibilitiesSupport basic activities related to the ServiceNow Implementation ProjectAssess and manage change requests within ITSM processes.Orchestrate Change Advisory Board (CAB) meetings.Track and report the status of ServiceNow tickets (Incidents, Problem Changes).Attend and contribute to Post Incident Reviews.Join team meetings and provide updates.Report status in Jira Projects.Document findings and processes in Confluence.Interact with technical support teams to ensure smooth operations.Required Technical Skills & Experience5+ years of experience in ITSM processes and related activities:oITIL v4 framework (incl. support model, service mgt, CMDB, APM, .)oStrong understanding of ITSM processes.oProficiency in using Jira and Confluence.Good knowledge of IT service management (ServiceNow) and reporting (ServiceNow/PowerBI) tools Excellent problem-solving and analytical skills. Qualification 15 years full time education

Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and keeping the team informed with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also engage with various stakeholders to ensure that the service desk meets the needs of the organization and its customers, fostering a collaborative environment that encourages continuous improvement and high-quality service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor team performance metrics and implement strategies for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of service desk operations and best practices.- Experience with incident management and ticketing systems.- Ability to analyze and report on service desk performance metrics.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP HCM Payroll.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Experience with JavaScript, HTML, CSS for customizing ServiceNow applications.- Understanding of the ServiceNow architecture and modules.- Familiarity with ServiceNow administration and development.- Proficiency in JavaScript (client-side and server-side).- Knowledge of Glide API (GlideRecord, GlideAjax, GlideForm, GlideSystem, etc.).- Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.- Experience with CMDB (Configuration Management Database).- Building and customizing workflows using the Flow Designer and Workflow Editor.- Knowledge of ServiceNow Orchestration.- Knowledge of relational databases and SQL queries.- Hands-on experience in integrating ServiceNow with other systems.- Good To Have Skills: Experience with ServiceNow scripting and automation tools. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management- Strong understanding of IT service management processes- Experience in configuring and customizing ServiceNow applications- Knowledge of ITIL framework and best practices- Experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow IT Service Management- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that applications meet the required specifications and functionality. You will also engage in problem-solving activities, providing guidance and support to your team members while ensuring that project milestones are met efficiently and effectively. Your role will require you to stay updated with the latest trends and technologies in application development, ensuring that your team is equipped with the necessary tools and knowledge to succeed in their tasks. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Good To Have Skills: Experience with ServiceNow IT Operations Management.- Strong understanding of IT service management processes and best practices.- Experience in application design and configuration within ServiceNow.- Ability to troubleshoot and resolve technical issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, facilitating communication between stakeholders, and overseeing the implementation of best practices in application management. You will also be responsible for guiding your team through challenges and ensuring that project milestones are met efficiently and effectively. Roles & Responsibilities:- Excellent communication and collaboration skills- Capability to work both independently and collaboratively.- Developing, configuring, and customizing the ServiceNow platform to fit business requirements.- Collaborating with functional teams to identify and prioritize business requirements.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for team members to enhance their skills.- Monitor project progress and provide regular updates to stakeholders. Professional & Technical Skills: - Servicenow ITSM(IT service management)- Servicenow Integrations- Servicenow Portal- Servicenow ITOM(IT operation management)- Must To Have Skills: Proficiency in ServiceNow.- Strong understanding of application lifecycle management.- Experience with IT service management processes.- Ability to configure and customize ServiceNow applications.- Familiarity with integration techniques and tools. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with team members, and ensuring project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design and development process- Ensure timely delivery of projects- Provide technical guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Experience with JavaScript, HTML, CSS for customizing ServiceNow applications.- Understanding of the ServiceNow architecture and modules.- Familiarity with ServiceNow administration and development.- Proficiency in JavaScript (client-side and server-side).- Knowledge of Glide API (GlideRecord, GlideAjax, GlideForm, GlideSystem, etc.).- Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.- Experience with CMDB (Configuration Management Database).- Building and customizing workflows using the Flow Designer and Workflow Editor.- Knowledge of ServiceNow Orchestration.- Knowledge of relational databases and SQL queries.- Hands-on experience in integrating ServiceNow with other systems.- Good To Have Skills: Experience with ServiceNow scripting and automation tools. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

The Digital :ServiceNow_IT Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :ServiceNow_IT Service Management domain.

The Digital :ServiceNow_IT Service Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :ServiceNow_IT Service Management domain.

The ServiceNow_ITAM (IT Asset Management) role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ServiceNow_ITAM (IT Asset Management) domain.

Project description We are looking for an experienced Senior ServiceNow (SNOW) Engineer to join our IT Operations team. You are responsible for designing robust data models, developing custom reports, and building seamless API integrations within the ServiceNow platform. You should have a strong background in ITSM processes, data architecture, and hands-on experience with ServiceNow development and automation. You will play a pivotal role in optimizing our ServiceNow environment to enhance service delivery, operational visibility, and integration with enterprise systems. Responsibilities Internal Data Structures & Configuration Design, build, and maintain data models, tables, and relationships within the ServiceNow platform. Extend and customize out-of-the-box modules (e.g., CMDB, Incident, Change, Request, etc.) to meet business requirements. Ensure data integrity, normalization, and performance optimization across the ServiceNow environment. Collaborate with stakeholders to translate business requirements into scalable ServiceNow configurations or custom applications. Reporting & Dashboards Develop real-time dashboards and reports using ServiceNow Reporting Tools and Performance Analytics. Deliver insights into key ITSM metrics such as SLAs, incident trends, and operational KPIs. Automate the generation and distribution of recurring reports to stakeholders. Work with business and technical teams to define and implement reporting frameworks tailored to their needs. Automated Feeds & API Integration Develop and manage robust data integrations using ServiceNow REST/SOAP APIs. Build and maintain data pipelines to and from external systems (e.g., CMDB, HRIS, ERP, Flexera, etc.). Implement secure, scalable automation for data exchange with appropriate error handling, logging, and monitoring. Troubleshoot and resolve integration-related issues to ensure smooth system interoperability. Skills Must have Minimum 6+ years of hands-on experience with ServiceNow, including ITSM, CMDB, and integrations. Technical Expertise: Advanced knowledge of ServiceNow architecture, configuration, and scripting (JavaScript, Glide). Strong experience with REST/SOAP APIs for ServiceNow integrations. Solid understanding of relational databases, data normalization, and model optimization. Familiarity with common enterprise systems such as ERP, HRIS, Flexera, and CMDB tools. Reporting Skills: Proficiency in ServiceNow Performance Analytics, standard reporting, and dashboard design. Experience defining KPIs and building automated reporting solutions. Soft Skills: Strong communication and collaboration skills. Proven ability to translate business requirements into scalable ServiceNow solutions. Analytical and detail-oriented mindset with a problem-solving approach. Nice to have N/A. OtherLanguagesEnglishC1 Advanced SenioritySenior

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

Your future duties and responsibilities: - Manage the Change Management process following ITIL best practices. - Evaluate change requests for risk, impact, and business readiness. - Lead Change Advisory Board (CAB) meetings for efficient review and approval. - Coordinate with stakeholders to ensure smooth communication and implementation of changes. - Document changes comprehensively, including back-out plans and testing results. - Monitor post-implementation reviews to enhance change success rates. - Ensure accurate change records for audit and compliance purposes Required qualifications to be successful in this role: Bachelor's degree in Computer Science, Information Technology, Business, or related fields. - 3 to 6 years of Change Management experience in IT or enterprise settings. - Proficiency in ITIL frameworks, with ITIL v3 or ITIL 4 Foundation certification. - Familiarity with ITSM tools like ServiceNow or BMC Remedy. - Strong communication, facilitation, and negotiation abilities. - Skilled in managing multiple stakeholders under pressure. - Effective analytical and decision-making aptitude. Skills: Java SQLite Telecommunications

Job Role: Senior Technical Consultant Shift: 11 AM to 7 PM Work Mode: Hybrid Relevant Experience: 5+ Job descriptions: 9- 10 Years of Total experience with 5 years hands on experience on Xurrent/4me integration, developmemt & coding. Catalog rationalization / assessment Self Service Portal Workflow automation and optimizations Reporting & Analytics Provide technical leadership and mentoring to junior architects and development teams. Deliver compelling solution demonstrations across the 4me platform. Design and deliver technical integrations between 4me, Customer IT and business services. Assist development teams in resolving complex technical issues through all stages of the project lifecycle. Ability to establish deep and lasting relationships with Customer and team members to enhance the reputation of Fujitsu. Experience of leading ITSM 4me implementation projects for Medium and Large Enterprise. Knowledge of designing, developing, optimizing Automation Platform and Orchestration involving ITSM and Enterprise Infrastructure and Monitoring tools for end-to-end standardized solution. Skill Requirements: Requirements Gathering: Collaborate with business stakeholders to gather and document requirements for 4me implementations and integrations. Solution Design: Design and architect 4me solutions to meet business needs, ensuring scalability and efficiency. Integration: Develop and manage integrations between 4me and other systems, including third-party applications and databases. Design and implement complex integrations with third-party systems and external data sources using REST, SOAP, or other integration methods. Workflow Development: Create and customize workflows, business rules, and UI policies to automate processes within the 4me platform. Configuration: Configure and customize 4me modules, such as Incident, Change, and Service Catalog, based on best practices and requirements. Data Management: Manage data within the 4me instance, including data imports, exports, and cleansing. User Training: Provide training and support to end-users and administrators to ensure effective utilization of 4me. Documentation: Maintain documentation of configurations, integrations, and customizations to facilitate knowledge transfer and future enhancements. Troubleshooting: Diagnose and resolve technical issues, system errors, and performance problems within the 4me platform. Best Practices: Stay up-to-date with 4me best practices, releases, and updates to optimize the platform's capabilities. Find below link https://www.jobs.global.fujitsu.com/job/Xurrent4me-Senior-Technical-Consultant-1723/1723-en_US/

The Service Desk Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk Management domain.

Role & responsibilities Develop and maintain Service Now applications and integrations. Work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization. Write efficient and high-quality code that is scalable and maintainable. Develop and maintain technical documentation for Service Now applications and integrations. Participate in code reviews and collaborate with other developers to ensure code quality. Ensure that Service Now applications are stable, scalable, and secure. Troubleshoot and debug issues in Service Now applications and integrations. Stay up-to-date with the latest Service Now technologies and trends. Preferred candidate profile Has 5-7 years of experience in ServiceNow platform, various product suites and international teams with focus on quality outcomes. Strong understanding of ServiceNow best practices Proficient in the ServiceNow technology and has experience with the related supporting capabilities. Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft. Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD) Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs. Is passionate about learning, sharing, and further developing "best practices" and embedding it as "next practice" to achieve greater impact. Lives the Agile/SCRUM methodology and mindset. Exhibits servant leadership behavior, self-aware leader and a flexible team player. Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders. Possesses a combination of analytical thinking, hands-on problem-solving, and a customer-service mindset. Is capable of out-of-the-box thinking paired with the view of the "Big Picture" to "connect the dots". Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. Modules ITSM, ITOM, CSM, Integrations Certifications CSA is must CAD, CIS-ITSM, CIS ITOM, CIS-CSM (based on relevant expertise area)

Job Responsibilities Develop and maintain Service Now applications and integrations. Work closely with business analysts, developers, and other stakeholders to design and implement solutions that meet the needs of the organization. Write efficient and high-quality code that is scalable and maintainable. Develop and maintain technical documentation for Service Now applications and integrations. Participate in code reviews and collaborate with other developers to ensure code quality. Ensure that Service Now applications are stable, scalable, and secure. Troubleshoot and debug issues in Service Now applications and integrations. Stay up-to-date with the latest Service Now technologies and trends. Experience Has 8 years of experience in ServiceNow platform, various product suites and international teams with focus on quality outcomes. Strong understanding of ServiceNow best practices Proficient in the ServiceNow technology and has experience with the related supporting capabilities. Has a good understanding of the ServiceNow cloud architecture as well as the Roche integration services based on Mulesoft. Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (ITSM, ITOM, PPM, CSDM, HRSD) Strong experience with JavaScript, AngularJS, HTML, CSS, and REST APIs. Is passionate about learning, sharing, and further developing best practices” and embedding it as “next practice” to achieve greater impact. Lives the Agile / SCRUM methodology and mindset. Exhibits servant leadership behavior, self-aware leader and a flexible team player. Ability to work in a team environment and collaborate effectively with business analysts, developers, and other stakeholders. Possesses a combination of analytical thinking, hands-on problem-solving, and a customer-service mindset. Is capable of out-of-the-box thinking paired with the view of the “Big Picture” to "connect the dots". Can challenge requirements in a constructive way to contribute to the goal of reducing maintenance efforts and ensuring upgradability by keeping complexity and customization to a minimum. Modules ITSM, ITOM, CSM, Integrations Certifications CSA is must CAD, CIS-ITSM, CIS ITOM, CIS-CSM (based on relevant expertise area)

We are seeking a detail-oriented and proactive ServiceNow Reporting Analyst to join our Global Service Centre team. In this role, you will be responsible for delivering accurate and timely reporting solutions to internal staff based on their requirements within the ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow, a strong understanding of IT service management processes, and the ability to create, customize, and manage reports and dashboards to support operational decision-making. Our Global Service Centre is a core delivery component of the Version 1 ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on shift-left and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product. Key Responsibilities: Report Development and Delivery: Establish standard catalogue item(s) for stakeholders to request. Collaborate with internal teams to gather reporting requirements for ServiceNow data. Design, develop, and maintain custom reports and dashboards in ServiceNow to meet business and operational needs. Create complex reports using ServiceNow reporting tools such as Platform Analytics, Performance Analytics, Report Designer, and Dashboard widgets such as VividCharts. Provide guidance on the interpretation of reports and assist teams in making data-driven decisions. Maintain a reporting catalogue repository. Data Analysis and Insights: Analyze ServiceNow data to identify trends, inefficiencies, or potential improvements within the request fulfillment process. Work with stakeholders to ensure that reports provide meaningful insights and actionable recommendations. System Configuration and Optimization: Configure ServiceNow reporting tools to ensure reports align with business requirements and best practices. Continuously monitor and optimize reports and dashboards for performance and accuracy. Perform root cause analysis when discrepancies or data inconsistencies arise. User Support and Training: Serve as a point of contact for internal staff requesting reporting assistance. Provide training and support to end-users on how to access, interpret, and utilize reports effectively. Assist in troubleshooting any report-related issues and resolve them in a timely manner. Documentation and Compliance: Ensure all report configurations, customizations, and processes are documented according to company standards. Adhere to data governance and compliance standards when handling sensitive or restricted information within ServiceNow reports. Continuous Improvement: Stay up to date with new ServiceNow features and best practices related to reporting and request fulfilment. Proactively identify opportunities to improve reporting accuracy, efficiency, and user experience. Key Competencies: Specialist in ServiceNow Reporting, Platform Analytics or Performance Analytics. Experience working in Agile or other iterative project management environments. Experience with advanced data visualization tools (e.g., Power BI, Tableau) is a plus.